201 to 225 of 608 Incident Management Jobs in the UK excluding London

business applications. The role will be actively involved in BAU support, assisting with project implementations, managing system maintenance and upgrades, and working on Incident, Problem and Service requests. Core Responsibilities: Work on Incident, Problem and Service request tickets resolution, within agreed SLAs Support the team through any appropriate … means to meet Service Level Targets. This includes provision of management information, knowledge sharing, communication, escalation and coordination of cross-team meetings to resolve issues. Manage and coordinate system upgrades and releases with business and IT stakeholders Ensure that a knowledge base of past issues encountered is maintained ...

Jet2.com Limited is seeking an IT Service Analyst to join the IT Service Management team. You will work across Service Transition, Major Incident Management, Problem Management and Service Reporting, with ServiceNow administration to ensure data quality and governance across Jet2.com. You will collaborate with technical, project … operational teams to deliver reliable IT services, drive improvements and provide management information to support decisions. #J-18808-Ljbffr ...

postholder is responsible for leading, managing and developing the Digital Customer Experience function, encompassing 1st, 2nd line support services, requesting and ITIL-aligned Service Management functions. The role holds accountability for service performance, customer outcomes and the effective management of teams delivering support across multiple organisations. … leadership across Digital Customer Experience, setting clear strategic direction, performance expectations and service standards, and fostering a customer-centred, outcomes-focused culture. Lead major incident management, coordinating stakeholders and communications, and ensuring post-incident learning drives service improvement. Act as the senior escalation point for complex delivery ...

requirements. Support and troubleshoot: Gmail Google Meet Google Drive Google Chat Google Docs, Sheets, and Slides Manage and update tickets through ITSM platforms and incident management processes. Escalate and identify technical or process gaps where required. Support Google case management activities and vendor engagements. Assist with reporting … service monitoring activities. Work closely with infrastructure, service management, and support teams to improve user experience and service delivery. Essential Skills & Experience Advanced knowledge of Google Workspace Administration. Strong experience supporting: Gmail Google Meet Google Drive Google Chat Google Editors (Docs, Sheets, Slides) Proven experience providing Level 2 Google ...

security risks and ensure compliance with industry regulations. Leads the evaluation and selection of IAM solutions, vendors, and technologies. Maintain working knowledge of access management, directory services, privileged access management, multi-factor authentication and federated identities across applications and services. Collaborates with internal teams and external partners … related field. Advanced degree preferred. Proven experience in technology implementation, including developing, implementing and architecting information systems, and technical architecture experience integrating identity management, access management and access governance software into clients' infrastructure and applications. Microsoft Certified: Identity and Access Administrator Experience in managing organisation identities (standard user ...

support. Lead and develop the MES IT team, providing technical direction, coaching, resource planning, and career development. Manage major incidents, root-cause analysis, change management, disaster recovery, and business continuity. Partner with Manufacturing, Engineering, Quality, Automation, and IT to translate business requirements into effective MES and manufacturing IT solutions. … teams. Strong understanding of manufacturing processes, MES workflows, equipment integration, and manufacturing data. Experience supporting mission-critical systems in a 24x7 manufacturing environment. Strong incident management, troubleshooting, change management, and stakeholder-management skills. Experience leading MES upgrades, migrations, modernization, or transformation programmes. Good understanding of databases ...

including cybersecurity standards, cloud architecture guardrails and operational controls Lead DevOps and Site Reliability Engineering (SRE) maturity, embedding monitoring, observability, automated testing and structured incident response Drive adoption of automation and AI‐enabled tooling to improve anomaly detection, incident management, vulnerability management and operational efficiency Provide … technical oversight of production operations, ensuring alignment between platform standards and operational support teams Lead cybersecurity governance, including audits, penetration testing, vulnerability management and risk frameworks Support integration of acquired platforms, ensuring alignment with EA Technology’s security and reliability standards Establish and maintain platform standards that balance delivery ...

initial 11-month contract. As the SAP Basis Specialist you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. Role: SAP Basis Specialist Pay: £45 per hour Via Umbrella Location … system refreshes, kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

Capgemini is seeking a SIAM Incident and Knowledge Analyst to coordinate Incident Management and Knowledge Management across a multi-supplier environment. You will ensure effective incident resolution and the creation, maintenance and sharing of accurate knowledge articles with suppliers and internal teams. The role requires ...

functions, managing a team, and ensuring the delivery of high-quality SOC services including 1st-3rd line Security monitoring and alert analysis, threat detection, incident management and response, and where required threat hunting services. Your work may include: Run the day to day operations of the 24/… improve the Consolidated SOC Operating Procedures KPIs, SLAs to meet customers requirements provide and appropriate reporting for executive leadership. Collaborate with threat intelligence, risk management, and compliance teams. Ensure 24/7 operational readiness and effective incident response capabilities for the Consolidated SOC Manage the technical and security ...

testing. Improve deployment safety, release readiness and operational readiness for customer-facing digital services. Apply SRE principles pragmatically to improve availability, recoverability, monitoring and incident learning. Strengthen monitoring, logging, tracing, alerting and service-health dashboards across digitally connected workloads. Reduce single points of failure and improve failover, degradation handling … recovery testing. Embed reliability, security, performance and operational-readiness expectations into engineering delivery. Support major incidents, post-incident reviews and root-cause analysis, ensuring improvement actions are owned and delivered. Use DORA, availability, recovery and operational metrics to identify risks and evidence progress. Enable practical AI adoption across ...

large-scale software systems through a blend of software engineering and systems administration. Key responsibilities involve automating operational tasks,improving observability, andcontributing to incident management, while also collaborating with developmentand technologyteams to build more reliable and scalable applications. Join Altium as a Senior Site Reliability Engineer to ensure … Altium Cloud Platforms. Key Responsibilities: Understanding how an Altium Cloud Platform works Pioneer improvements in observability, including logging, monitoring, and application performance management (APM), ensuring system reliability and proactive issue detection. Develop and implement reliability frameworks and patterns that standardize and elevate the resilience of our SaaS products across ...

agreement of the successful candidate and the wider NDH(D) team. Key Responsibilities Service Operations Support day‐to‐day service delivery across Incident, Problem, Change, and other ITIL‐aligned Service Management processes Ensure adherence to the provisions of all MOUs and OLAs, particularly response and resolution targets Manage … Maintain accurate service documentation and knowledge bases Coordinate resolver groups across the NDH(D) team, suppliers, and wider RN/MOD Lead on Major Incident Management and service‐restoration activities Coordinate with wider ISS team (ILS, Training, application onboarding) to ensure continuous service delivery and development ...

Identity and Access Management Manager, Hybrid Working, Occasional trips to the office Reporting into the CISO, the purpose of this role is to lead the delivery and continuous improvement of the Identity and Access Management capability, ensuring robust governance, effective controls and secure access to information and systems. … actions. Identify new and emerging technologies. Experience Required - Extensive IAM experience including Joiner-Mover-Leaver process design and improvement. Strong understand of Privileged Access Management and Security Information and Event Management (SIEM) platforms. Experience of logging and monitoring solutions Further technical skills to include - SQL, incident management ...

play a key role in ensuring the delivery of effective Operational service within our Tech function. You will play an active part in Major Incident Management, Service Reviews for Tier 1 suppliers, ensuring that our Tech Department meets its SLA with the business, internal customer reviews and business … wide communication related to operational service and stakeholder management. Additionally, you will support IT Admin on invoicing, Group Procurement on Service Relationship Management and will provide input to the Cyber & Operations Director for the IT budget. Typical duties include (not limited to): Support the GTS Service & Operations Manager with ...

major incidents and emergency situations. Collaborate with compliance, quality and audit functions to ensure all regulatory and contractual obligations are met. Oversee customer complaint management, ensuring prompt resolution and implementation of preventative measures. Utilise reporting tools and management information systems to provide meaningful operational insight and support strategic … fast-paced environment for at least 2 years. Highly experienced in customer engagement, collaboration and partnership for at least 2 years. Strong stakeholder management skills with the ability to engage confidently with clients, senior leaders and external agencies. Advanced analytical skills with experience interpreting operational performance data and producing ...

Responsibilities Deliver and maintain secure, resilient infrastructure and platform services Champion security best practices across infrastructure design, configuration, and operations Support infrastructure hardening, vulnerability management, monitoring, and incident response activities Implement and maintain Infrastructure as Code solutions Collaborate with engineering, architecture, and security teams to improve platform reliability … security posture Provide expert guidance on secure environments, configuration management, and identity and access management Drive automation and continuous improvement initiatives across infrastructure services Ensure solutions align with security standards, compliance requirements, and industry best practice Essential Skills & Experience Strong Linux administration and engineering experience Proven experience with ...

generating detailed reports for internal and client review Acting as the main point of contact for the customer on service delivery and performance Managing incident, problem and change management processes in line with ITIL best practice Coordinating with internal infrastructure, development and support teams to resolve issues … Sole National with active DV Clearance Strong experience in IT service delivery, IT operations or client-facing IT roles Strong understanding of IT service management frameworks, ITIL v3 or v4 certification preferred Experience with ITSM tools such as ServiceNow, Jira Service Management or CA Service Desk Excellent communication ...

environments. Design services with a reliability mindset, using SLIs, SLOs, and observability practices. Implement and maintain Infrastructure as Code using Terraform across environments. Support incident management, problem management, and continuous improvement of production platforms. Contribute to observability solutions including logging, metrics, dashboards, and alerting. Support DevSecOps practices … across cloud-native platforms at scale. Participate in post-incident reviews and drive service improvements. Adopt AI-assisted engineering practices to improve delivery quality and speed. Mentor junior engineers and contribute to technical standards and engineering communities. Experience youll need as a Senior Platform Engineer 5 years strong experience ...

Site Reliability Engineering, cloud operations, and modern software delivery practices with a passion for building high‐performing engineering teams. You will lead reliability strategies, incident management, automation initiatives, and continuous improvement efforts, while partnering closely with product, engineering, and business stakeholders to align technology outcomes with organisational objectives. … World Check verify Applications. Define and implement SLOs, SLIs, and error budgets; maintain reliability scorecards and drive improvements through engineering backlogs. Act as Major Incident Commander during critical outages; lead blameless post‐incident reviews and ensure learnings are institutionalized. Drive automation‐first mindset across incident response, deployment ...

other relevant industry standards and best practice Contributing to governance frameworks and supporting the development of Cyber Security and Information Security Management Systems Assessing cyber security controls, reviewing architecture proposals, and supporting threat and risk assessments Supporting cyber security requirements analysis and tailoring outputs to client context Understanding business … modelling, Vulnerability analysis, Risk matrix modelling. Secure DevOps and secure systems engineering lifecycle Security Policy and governance Cloud Security including OT in the Cloud Incident Management frameworks, Security incident analysis, digital forensics, crisis management, SOC operations and supporting tools Strong knowledge and practical experience of cyber ...

other relevant industry standards and best practice Contributing to governance frameworks and supporting the development of Cyber Security and Information Security Management Systems Assessing cyber security controls, reviewing architecture proposals, and supporting threat and risk assessments Supporting cyber security requirements analysis and tailoring outputs to client context Understanding business … modelling, Vulnerability analysis, Risk matrix modelling. Secure DevOps and secure systems engineering lifecycle Security Policy and governance Cloud Security including OT in the Cloud Incident Management frameworks, Security incident analysis, digital forensics, crisis management, SOC operations and supporting tools Strong knowledge and practical experience of cyber ...

Release Engineering Design, build, and optimize enterprise-grade CI/CD pipelines using tools such as: GitHub Actions Jenkins Drive deployment automation, release management, environment provisioning, and configuration management practices. Improve deployment reliability through progressive delivery approaches, automated testing, and deployment guardrails. Champion GitOps and Infrastructure-as-Code … consumers. Establish standardized deployment and operational processes for API products and services. Support API gateway technologies such as Apigee and enterprise integration platforms. Drive incident management, root cause analysis, and post-incident reviews. Improve platform availability, scalability, and performance through automation and engineering improvements. Monitoring & Observability Implement ...

Manager to lead the delivery, support, and continuous improvement of critical banking applications. This hands-on leadership role combines application development, operational support, vendor management, project delivery, and team leadership, ensuring secure, reliable, and compliant technology services across core banking platforms and business applications. Client Details A financial services … based in London. Description Lead the design, development, implementation, integration, and ongoing support of business-critical applications. Oversee core banking platform environments, including patch management, environment refreshes, and operational support. Provide fix-on-fail support for core banking and associated infrastructure platforms. Manage application development projects, enhancements, and change ...

have moved more into a Service Delivery/Project Manager capacity. Looking after 3 data centres, you will be responsible for: Customer service delivery Incident management Project management Infrastructure future planning/strategy Vendor management As the IT Operations Manager, you will liaise with ...