26 to 50 of 205 Incident Management Jobs in the UK excluding London

security tools and platforms (e.g. SIEM/XDR, endpoint protection, gateways), ensuring optimal utilisation and effectiveness. Drive the development of threat hunting and vulnerability management practices, ensuring proactive identification and mitigation of risks across systems and infrastructure. Track emerging threats and recommend updates to policies, standards, and procedures. Oversee … daily security operations, including monitoring, vulnerability management, and incident response. Lead and mature the regional incident response function, coordinating with global teams on high-severity events and driving continuous improvement. Manage regional security governance, including policy reviews, ITSM processes, KPIs, and reporting. Act as the primary contact ...

support based on industry good practices. Main duties of the job The Service Support Administrator role will provide effective focused operational and change management support to all of our customers (internal and external) and ensuring complete customer satisfaction. This will be through managing service desk tickets, managing all aspects … resulting incidents or service requests and ensuring fully documented communication. The post-holder will support service operations using the incident management, problem management and request fulfilment processes, in line with Service Desk good industry practices. This will require good communication skills as you will be required ...

motivated problem solver who thrives under pressure and has a passion for customer service. You will provide second line support of clinical applications including, incident management, request fulfilment, problem management, monitoring, change & release management and decommissioning. The role is full time, permanent at 37.5 hours … Assist in the testing of new functionality and updates. Document support activities Maintain documentation including standard operating procedures. Participate in application upgrades and change management processes. About us At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed ...

models, and deployment standards. Re-build and re-platform core components to handle growing data volumes and business demand. Implement better controls around change management, lineage, and deployment (DevOps for data). Introduce new tooling around change deployment and governance in partnership with external consultants. Improve data quality through … Azure Modern Data Warehouse tools: Synapse, Databricks, Delta Lake, Unity Catalog. Experience with pipeline orchestration (e.g., Synapse pipelines). Proven background in ITIL change management and incident management . Implementing data quality controls, monitoring, and alerting in production environments. Experience managing data lineage, glossaries, and data dictionaries ...

extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted … clients monitoring platform. Report on compliance with required policy, and remediation efforts where applicable. MDM/Intune/Autopilot/Endpoint Management Support the current MDM stack, including Microsoft Intune, Apple Business Manager, and MaaS360 (legacy). Support device endpoints using Manage Engine Endpoint & Applications Manager. Maintain patching schedules ...

Perform advanced configuration, maintenance, and monitoring of telecom equipment and systems. Plan and implement system upgrades, patches, and improvements to ensure optimal performance. Project Management Lead and participate in telecommunications projects, including system upgrades, migrations, and new implementations. Collaborate with other IT teams and external vendors to ensure project … success. Incident Management Manage and document the lifecycle of critical incidents from initial report to resolution, including post-incident reviews. Develop and maintain incident response procedures and protocols. Customer Service Provide expert advice and support to customers and internal teams on telecommunications matters, including training. Ensure ...

great opportunity comes with clear progression opportunities and will require someone to come with both technical and GRC security experience. Key Responsibilities: Oversee security incident management and response Threat management Configure, implement and maintain security tools such as SIEM, XDR, EDR, vulnerability management Implement and maintain … security controls Conduct vendor risk assessments, support internal and external audits Governance, risk and compliance Skills & Experience: Proven experience in Cyber Security operations, threat management Strong knowledge of SIEM, XDR, EDR, vulnerability management, firewalls and network security Good understanding of risk management, vendor security assessments and compliance ...

client events. Strong team player with the ability to foster collaboration and positive working relationships Essential Technical Skills: Extensive experience using IT Service Management (ITSM) or ticketing software to log, track, and manage incidents and requests in line with ITIL best practices. Familiarity with ITIL frameworks for service delivery … support, including incident management, request fulfillment, problem management, and knowledge management. Proven ability to multitask, manage competing priorities effectively, and remain calm and composed under pressure, particularly in fast-paced, high-demand environments. Strong knowledge and troubleshooting skills for Microsoft Windows 10 and 11 desktop operating systems ...

equipment, fixing technical problems, and keeping everything secure. Their services include: Technical Support: Helping staff with any tech issues they have. Network Management: Ensuring the internet and internal networks are running smoothly. Software Management: Installing and updating software used by the business. Hardware Management: Setting … other devices. As an apprentice in our IT Services team, you will: Complete structured rotations within the Service Delivery team, including: IT Asset Management Change, Problem & Incident Management Front Office Support Team Back Office Support Team 2nd Line Support Service Transition Develop a wide range of technical ...

opportunities promoting work-life balance Generous pension contributions Ongoing professional development and training Supportive, collaborative, and inclusive workplace culture Key Responsibilities Lead the operational management and optimisation of all customer-facing ticketing systems (digital apps, smartcards, EMV/contactless, ticket vending machines). Coordinate incident response for major … systems. Deep knowledge of ticketing and payment technologies, including EMV/contactless, mobile ticketing, cloud infrastructure, and networking. Proficiency with enterprise monitoring tools and incident management platforms. Experience managing major incidents, on-call rotations, and post-incident reviews. Strong stakeholder management, communication, and vendor liaison skills. ...

Develop monitoring, logging, and alerting with tools such as Prometheus, Grafana, Datadog, ELK or New Relic Support performance analysis and troubleshooting across distributed systems Incident Management Lead production incident response Conduct postmortems and drive long-term solutions Automation & Infrastructure Automate deployments, scaling, and operational workflows Implement ...

services within a full Microsoft environment, including Microsoft 365 (M365). The IT Support Engineer will handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction … applications and services. · Perform IMAC activities for hardware and software installations, moves, adds, and changes. · Ensure all desktop services are operating effectively and efficiently. Incident Management: · Log, categorise, and prioritise incidents in the IT service management system. · Resolve incidents in a timely manner, ensuring minimal disruption ...

hours a week (Monday-Friday) Location: Piccadilly, Manchester, (M1) Salary: Starting at £70,906 per annum Job Purpose The role will lead the Operational Management and optimisation of all customer-facing payment systems used across digital and physical transport ticketing environments. This includes contactless EMV payments, mobile ticketing apps … payment experiences for millions of passengers, with high system availability and responsive issue resolution. The individual will lead operational practices, monitor system health, coordinate incident response, and serve as a key liaison between Ticketing Leadership, technology teams including internal and external suppliers and customer experience stakeholders. Key Responsibilities System ...

provide first-time-fix call resolution. The IT Service Desk acts as a centralised first line support team and is primarily responsible for incident management and for the processing of service requests and standard changes within agreed service levels for all staff within Morecambe Bay Hospitals NHS Foundation … Trust as well as those working remotely from satellite sites. Training new starters Supporting current staff Supporting Service Delivery management with problem management Updating article list and knowledge bases Providing first time fix process documents for Service Desk Main duties of the job The Informatics team are responsible ...

Infra Operations team organised by function and focussed on supporting continual improvement. The teams are divided into four core areas providing technical and service management expertise: Hosting Cloud centre of excellence Connectivity Central capabilities Services are delivered to internal customers and NHS organisations. This is a Senior Technical Specialist … team-oriented and proactively respond to new challenges. Main duties of the job Manages relationships between Infrastructure Teams and internal/external stakeholders. Supplier management to meet key performance indicators and agreed Service Levels for hosted systems. Supporting the Services hosted in the cloud environments and Infrastructure on-premises. ...

know how to stay resilient under pressure and thrive on solving complex problems, this could be the perfect next step. Key Responsibilities * Application Operations Management - Supporting, managing, and maintaining applications to ensure optimal performance.* Custom Development & Enhancements - Building and maintaining custom features and tools to meet business and application … needs.* Monitoring & Troubleshooting - Analysing performance issues, resolving incidents quickly, and implementing solutions that drive efficiency.* Incident Management & Service Delivery - Leading incident resolution, managing SLAs and KPIs, and driving continual service improvements.* User Support - Providing technical support and ensuring users can fully leverage the application suite.* Automation & Optimisation ...

drive them to resolution. RESPONSIBILITIES Own the production environment: stability, performance, and availability are your responsibility Approve production releases, ensuring adequate testing and change management processes are followed Define, build, and configure monitoring, alerting, and instrumentation - choosing the right approach (build or buy) on a case-by-case basis … Lead incident response: coordinate teams during outages, drive root cause analysis, and implement preventive measures Manage and develop a small team comprising DevOps and technical support staff Oversee DevOps practices: CI/CD pipelines, infrastructure as code, deployment automation Ensure testing adequacy before releases; work with development teams ...

bottlenecks using advanced problem-solving and performance tuning techniques. Conduct capacity planning and implement solutions to ensure systems can support current and future workloads Incident Response & Troubleshooting Respond swiftly to production incidents, ensuring minimal downtime and quick restoration of services. Perform root cause analysis and postmortems, implementing lessons learned … workflows. Improve cross-functional collaboration and promote a culture of shared responsibility for service reliability. Documentation & Training Maintain accurate technical documentation, runbooks, and post-incident reports. Provide training and mentorship to engineering teams on best practices and tools. Essential criteria: Experience as a Site Reliability Engineer, DevOps Engineer, Operations ...

Overview: As a Junior IT Service Desk Analyst, you'll play a pivotal role in ensuring smooth operations of our service desk, focusing on incident management and enhancing service delivery. Your technical expertise and dedication will be crucial in resolving user issues promptly and maintaining high satisfaction levels. … Technology or related field (certifications a plus). Proven experience in IT service desk or similar role. Strong understanding of service desk principles and incident management. Proficient in troubleshooting hardware, software, and networking issues. Familiarity with IT service management frameworks (e.g., ITIL). Excellent communication and problem-solving ...

current Windows endpoint and server estate, with an initial focus of Cyber Essentials compliance. The role will also be responsible for the allocation and management of tasks/work packages for a team of Senior System Analysis who will also be focused on security/vulnerability remediation activities … managed services. Build strong relationships with stakeholders Desirable Professional certifications (e.g., Microsoft MCSE/MCP). ITIL Foundation or higher; PRINCE2 or Agile project management qualifications. Experience in Higher Education or DevOps. Experience working on and delivering Cyber Essentials Technical Requirements Essential 5+ years’ experience ...

SLAs, and the commercial impact of technical decisions. Proven track record of delivery service improvement or automation initiatives. Experience working within formal change and incident management frameworks (e.g., ITIL). Technical Skills Expert knowledge of Microsoft Azure (IaaS, PaaS, governance, networking, and identity). … including Azure NetApp Files, snapshots, and backups. Understanding of Infrastructure as Code principles and deployment automation (ARM, Bicep, Terraform). Experience with Azure cost management and governance (budgets, policies, tagging standards). Experience with virtualisation platforms such as Hyper-V, VMware, or vCloud. Bonus skills Experience with Azure ...

This role will manage our Woking Campus. The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars … customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction ...

processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management - responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across … testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work ...

Product, and Sales to deliver operational efficiency. Develop a commercially established Service Delivery Model - review current processes and propose improvements for change, problem, and incident management. Build a transformation road map - assess current levels, implement automation and AI tools, and create data-driven dashboards using Power BI. What … accurate proposals for internal planning. Act as the glue across technical and commercial teams to deliver seamless service. Review and improve change, problem, and incident management functions. What We're Looking For Proven experience leading service delivery or operations functions in a tech-driven environment. Strong knowledge ...

Product, and Sales to deliver operational efficiency. Develop a commercially established Service Delivery Model - review current processes and propose improvements for change, problem, and incident management. Build a transformation road map - assess current levels, implement automation and AI tools, and create data-driven dashboards using Power BI. What … accurate proposals for internal planning. Act as the glue across technical and commercial teams to deliver seamless service. Review and improve change, problem, and incident management functions. What We're Looking For Proven experience leading service delivery or operations functions in a tech-driven environment. Strong knowledge ...