26 to 50 of 181 Incident Management Jobs in the UK excluding London

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … Joint-CEOs as well as external clients Hands-on coding/documentation (70-80% of the time) Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana, ELK, Splunk) Strong incident management skills and operational mindset Excellent communication skills for both internal leadership and client-facing situations Interview process: Initial interview with Head of Engineering Technical and practical test More ❯

by users or potential intrusion by an attacker. Preparation for, handling of, and following up of cyber security incidents, to minimise the damage to our organisation and prevent recurrence. Management of the configuration of protected systems to ensure that any vulnerabilities are understood and managed. Assessment, validation and reporting of information on current and potential cyber threats to maintain … the organisation's situational awareness. Management of cyber security risks in line with business objectives and regulatory requirements. Management of cyber security education and awareness programme. Management of cyber security performance measures. Person specification Essential criteria assessed at application stage: Experience relevant to the role requirements, as described in the role responsibilities and person specification, and accumulated … including but not limited to: CISSP, CCSP, CISM. Or equivalent proven Level of experience. Minimum of two years' experience in a similar role. Working experience of security operations and incident management. Working experience of risk management and mitigation. Working experience of developing and delivering security education and awareness programmes. Desirable: Experience of working in a public sector or More ❯

service delivery, building a collaborative and honest customer-supplier relationship and delivering timely, accurate and high quality MI reporting. This will be a key role in the Service Delivery management structure, taking a share of rota’d Incident Management escalation responsibilities alongside the rest of the Technology Service Delivery management team and will ensure quality and … communication to their business unit customers is maintained during Incident and Major Incident management scenarios. Required Skills and Experience: Strong background in IT Service Management, ideally holding ITIL. Strong experience of dealing with complex problems, ensuring they are broken down in more manageable pieces. Be able to work in a well structured manner, manage Stakeholder expectations … and ensure they are always in the loop. Strong experience of managing 3 rd party suppliers, contract negotiation and management to ensure SLA’s are maintained and developing relationships. Experience of running a Service Desk/Desktop Support function. More ❯

IT tools and services provided by the current supplier. A key aspect of your role will be to assess the service we are receiving, contributing to the tracking and management of service performance in partnership with them. You will also work alongside the current supplier's IT team as they implement a new SAP S/4HANA system. Critically … future SAP solution owned by Airbus . This requires a strategic mindset, the ability to see the big picture, and a proactive approach to long-term planning. Service Performance Management (Transition Period): During the transition, you will assess the IT services received from the existing supplier and contribute to the tracking and management of their service performance in … and production) within the SAP environment. Proactively monitor system health, performance, and stability. HANA Landscape Administration: Administer and monitor the SAP HANA landscape, ensuring optimal performance and availability. Change Management & Transport: Coordinate and manage end-to-end change management and transport processes within the SAP landscape, ensuring adherence to structured approaches that minimize risk. Incident Management More ❯

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

and experienced Cisco/Webex AV Engineer Key Responsibilities Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies Responsibilities include: Problem management, Incident management, and Change Management Creates accurate project specifications Drive proof of concepts to test new capabilities and technologies Management and coordination of vendor and More ❯

and experienced Cisco/Webex AV Engineer Key Responsibilities Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies Responsibilities include: Problem management, Incident management, and Change Management Creates accurate project specifications Drive proof of concepts to test new capabilities and technologies Management and coordination of vendor and More ❯

data accuracy and compliance. Maintaining accuracy in the Nlyte or equivalent DCIM tool to monitor capacity limits. Managing changes and risks through the Change Control Process. Raising change or incident tickets, as necessary. Providing incident management support within defined Service Level Agreements (SLAs). Representing the data centre estate in CABs, workshops, and multidisciplinary events. Validating technical … data accuracy and compliance. Maintaining accuracy in the Nlyte or equivalent DCIM tool to monitor capacity limits. Managing changes and risks through the Change Control Process. Raising change or incident tickets, as necessary. Providing incident management support within defined Service Level Agreements (SLAs). Representing the data centre estate in CABs, workshops, and multidisciplinary events. Validating technical More ❯

Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st … Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active … endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration – Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking – TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness – Understanding of incident, problem, and change More ❯

Cyber Security Leadership Shape the cyber security vision and build a corresponding technical roadmap which delivers a world class security controls across cloud infrastructure, networks, end points, identity & access management, application security, and threat detection. Collaborate closely with the SNOPs Lead to adapt the SNOPs roadmap priorities in line with shifts in industry, evolving threat landscape and regulatory requirements. … Ensure effective 24/7 security operations (inc. security incident management) Collaborate closely with the Enterprise Resilience function (1st Line of Defence) to ensure integrated risk management and incident response. Promote stakeholder engagement and cross-functional collaboration to embed a culture of security awareness and ownership across the organisation. Operational Oversight Ensure high availability, performance, and … security of all technology systems and infrastructure. Monitor and improve service levels, incident resolution times, and system reliability metrics. Lead cross-functional coordination for escalations, major incidents, and service continuity planning. Team Leadership & Development Provide leadership and direction to platform tower leads Foster a culture of continuous improvement, collaboration, and innovation across all teams. Support recruitment, onboarding, and capability More ❯

meet the changing expectations of customers and regulators. Where you fit in: As our Technical Support Engineer you will Drive excellent standards and performance in health and safety, risk management, and control of work. Identify improvements in health and safety across all relevant areas. Work in accordance with Yorkshire Water task lists, safe working procedures, and safe systems of … M Maintenance Manager in ensuring optimized asset maintenance standards and procedures. Provide cover for the E&M Maintenance Manager when required. Resolve high-priority, complex, and emergency problems. Support incident management and action plan delivery. Be on standby when required. What skills & qualifications you will need: Experience in health and safety management processes and systems. Ability to … understand and deliver business plan outputs. Proficiency in YW health and safety management procedures. Strong relationship-building skills. Understanding of current environmental regulations and compliance. Experience in delivering improvements in an engineering environment. Experience in incident management and asset failure recovery. Ability to support and embed change. Clear demonstration of company values and behaviours. Enthusiastic, highly motivated More ❯

other members of the team as necessary in the planning, estimating, supervising and monitoring of implementation activities where required. Some of the key deliverables for the role will include: Incident Management - Managing the investigation and resolution of application incidents as well as aid and advise business users in the effective use of applications and information technology Change Management … through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support Problem Management - Where appropriate take ownership of the problem management process to identify root cause of critical incidents. Reconcile issues across support teams to improve Incident Management Process. … Project Delivery - Provide support to ICT Projects, including Testing and UAT, Training, Operational Handover Supplier Management - Raising and managing tickets raised with 3rd party systems Disaster Recovery - Carry out testing of business continuity plans and maintain the development and testing of all Disaster Recovery plans within the IT Infrastructure Security - Installing Security Patches/Service Packs in a timely More ❯

hardware, software and access. Our users are split between home, the office and in the case of our Engineers, the field. Taking direction from the Head of IT Service Management, The TSE team will work closely with the wider technical team where there are shared responsibilities, opportunities for efficiency or points of technical escalation. General workload will be made … should actively seek to acquire new skills within the role. There is plenty of scope to progress - an expert in the role will be adept at everything from Access Management to helping users at the first point of contact right through to more complex technical support and advice. All TSEs will have a passion for Customer Service. PRINCIPLE ACCOUNTABILITIES … corrective action can be undertaken at the point of first contact. Otherwise agree the next steps and course of action with the user. In the event of a Major Incident, support the Major Incident Manager as necessary. Own end to end customer satisfaction as each incident or service request progresses through the full life cycle, including with More ❯

O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents … where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience … and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you are a charismatic Polish and English-speaking person, looking for a fantastic career opportunity then please apply now More ❯

O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents … where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience … and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you are a charismatic Polish and English-speaking person, looking for a fantastic career opportunity then please apply now More ❯

O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents … where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience … and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you are a charismatic Polish and English-speaking person, looking for a fantastic career opportunity then please apply now! JBRP1_UKTJ More ❯

are registered. Ensure all logged Request for Changes, are promptly and correctly approved by authorized approvers. Ensure all Change Requests & Releases are kept up to date on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality. Ensure the change and release policy and processes … projects that will introduce change to the production environments Mediate all conflicts regarding scheduling, lack of approval or lack of documentation prior to implementation of the change Coordinate with Incident Management, Problem Management and Configuration Management to ensure correct and consistent data is provided to the Change and Release Management processes Ensure process, procedure and … work instruction documentation for Change and Release Management activities are correct and up-to-date Distribute the change and release schedules and pipelines within agreed timeframes Communicate technical change and release activities and impact to the business; providing performance data reporting, issues and review follow-up; and performing other duties as required such as ITIL process implementation support Produce More ❯

Support +Permanent opportunity +On site Basingstoke + 55,000 - 61,000 +SC/DV cleared role Skills: +Solaris +3rd line support +Willingness to learn Your role will involve: All incident management related tasks for the 3rd line live service - incident management and resolution while adhering to strict SLA's. Provide introduction and mandatory CBT training on More ❯

and partners Communicate product updates, timelines, and technical constraints clearly and effectively Monitor product performance, usage, and operational KPIs while driving continuous improvement across Oracle systems and processes Support incident management and root cause analysis for Oracle-related issues Requirements Minimum of 7 years’ experience in a product leadership role focused on Oracle technologies Strong technical background in … integrations Experience managing product roadmaps and delivery cycles in Agile or hybrid environments Ability to translate complex technical concepts into business-friendly language Hands-on experience with operational processes, incident management, and performance tuning Excellent communication, stakeholder management, and problem-solving skills Why join us Career coaching, mentoring and access to upskilling throughout your entire FDM career More ❯

while continuously seeking to enhance performance of the IT Team. As the Service Desk Lead, you will ensure all requests are logged and managed to completion on the service management tool whilst also guaranteeing that IT systems, services and resources enable compliance with relevant standards/policies. This IT Team Lead role will expect you to deliver effective incident management, problem management, change management and other ITIL lifecycle processes as required. As is expected in this type of role, you will implement best practices across the IT service lifecycle. Package: 37.5 hours per week 31 days holidays plus bank holidays Well above average employer pension contribution, professional development, cash health plan, salary sacrifice schemes (lifestyle … benefits and discounts) Technical requirements: Previous experience leading IT teams Windows 10/11 Management of IT BAU projects Rang of IT Systems, hardware and architecture Excellent communication skills and the ability to manage competing priorities Asset management for IT hardware, software, and other IT equipment Effectively, this role is responsible for the smooth running of an efficient More ❯

security practices including zero-trust, SIEM integration and EDR. Prepare and maintain technical documentation, policies, and procedures. Support enterprise backup, disaster recovery and business continuity capabilities. Contribute to change management, incident management, and occasional out-of-hours support. Skills & Experience Proven track record in enterprise-scale infrastructure engineering, ideally 7+ years. Expertise in Microsoft Entra ID, Windows More ❯

and architecture for services and modernisation of legacy code Provide day-to-day technical and people leadership (Mentoring, 1-to-1s, conflict resolution and career progression) Implement escalation and incident management processes, ensuring resilience and reliability Report on progress to the Head of Technology, and keep them up to date with progress reports Act as a bridge between … Docker/Kubernetes & CI/CD Pipelines Track record of leading teams or projects, this could be as a Tech Lead/Principal Engineer or Engineering Manager Exposure to incident management, monitoring, and resilience tools (Prometheus, Grafana, ELK etc) Awareness of Security – dependency scanning, vulnerability management Strong communication skills, able to collaborate with stakeholder, present updates, and More ❯

and architecture for services and modernisation of legacy code Provide day-to-day technical and people leadership (Mentoring, 1-to-1s, conflict resolution and career progression) Implement escalation and incident management processes, ensuring resilience and reliability Report on progress to the Head of Technology, and keep them up to date with progress reports Act as a bridge between … Docker/Kubernetes & CI/CD Pipelines Track record of leading teams or projects, this could be as a Tech Lead/Principal Engineer or Engineering Manager Exposure to incident management, monitoring, and resilience tools (Prometheus, Grafana, ELK etc) Awareness of Security – dependency scanning, vulnerability management Strong communication skills, able to collaborate with stakeholder, present updates, and More ❯

and architecture for services and modernisation of legacy code Provide day to day technical and people leadership (Mentoring, 1-to-1s, conflict resolution and career progression) Implement escalation and incident management processes, ensuring resilience and reliability Report on progress to the Head of Technology, and keep them up to date with progress reports Act as a bridge between … Docker/Kubernetes & CI/CD Pipelines Track record of leading teams or projects, this could be as a Tech Lead/Principal Engineer or Engineering Manager Exposure to incident management, monitoring and resilience tools (Prometheus, Grafana, ELK etc) Awareness of Security – dependency scanning, vulnerability management Strong communication skills, able to collaborate with stakeholder, present updates and More ❯

and architecture for services and modernisation of legacy code Provide day to day technical and people leadership (Mentoring, 1-to-1s, conflict resolution and career progression) Implement escalation and incident management processes, ensuring resilience and reliability Report on progress to the Head of Technology, and keep them up to date with progress reports Act as a bridge between … Docker/Kubernetes & CI/CD Pipelines Track record of leading teams or projects, this could be as a Tech Lead/Principal Engineer or Engineering Manager Exposure to incident management, monitoring and resilience tools (Prometheus, Grafana, ELK etc) Awareness of Security – dependency scanning, vulnerability management Strong communication skills, able to collaborate with stakeholder, present updates and More ❯