26 to 50 of 200 Incident Management Jobs in the UK excluding London

performance through regular one-to-ones, performance reviews, and coaching, creating a positive and collaborative team culture. You will monitor service desk KPIs, oversee incident and request management, and ensure service management processes are followed and continually improved. A key aspect of the role will be analysing … incident trends, identifying root causes, and implementing preventative measures to improve service resilience.You will act as the primary point of contact for escalated issues and major incidents, coordinating resolution activities and delivering clear, professional communication to the wider business. You will also drive continuous improvement initiatives, maintain accurate documentation ...

Expertise: Work with Windows (or Linux) platforms, with a willingness to deepen knowledge in both. Visualisation & Storage: Administer visualisation technologies and storage arrays. Patch Management & Backup: Manage patching processes using software like SCCM or Intune, and handle backup concepts and software. Incident Management: Use commercial Incident, Problem, and Change management tools Documentation & Reporting: Maintain accurate documentation of systems, procedures, and incident resolutions. Provide regular reports as needed. Experience: Demonstrable experience in 2nd or 3rd line IT support. Experience with Linux and/or Windows platforms. Familiarity with public cloud environments Experience with virtualisation ...

2+ years of experience working with IT systems, networks, monitoring tools and related technologies (macOS, Linux, Microsoft 365, hardware experience) Experience in endpoint devices management and incident management Vendor management experience Knowledge of best practices in IT administration and system security Exceptional organizational and time management … organization to be in line with company guidelines and SOP (standard operating procedure) Install, configure, and test operating systems, application software, and system management tools Ensure the highest level of systems and infrastructure availability. Implements warranty and support activities Plan and implement system automation as required for better efficiency ...

2+ years of experience working with IT systems, networks, monitoring tools and related technologies (macOS, Linux, Microsoft 365, hardware experience) Experience in endpoint devices management and incident management Vendor management experience Knowledge of best practices in IT administration and system security Exceptional organizational and time management … organization to be in line with company guidelines and SOP (standard operating procedure) Install, configure, and test operating systems, application software, and system management tools Ensure the highest level of systems and infrastructure availability. Implements warranty and support activities Plan and implement system automation as required for better efficiency ...

Lead IT Systems Administrator, you'll take full ownership of internal IT systems and the Atlassian environment, with a strong focus on automation, access management, incident processes, and SSO. You'll lead a small SysAdmin team and work closely with Engineering and SRE. What … Atlassian Cloud/Jira Service Management (workflows, rules, automations) Design and improve incident management + alerting processes in JSM Automate joiner/mover/leaver workflows ( JSM + Entra ID ) Build automated access audits, reviews, and recertification Create reporting/dashboards for CIO + Board Drive improvements ...

Analyst, you will play a key role in delivering effective SOC services across multiple platforms and projects. You will provide hands on monitoring and incident response while also supporting the development of people, processes and security controls. Key responsibilities include: Leading and mentoring a small team of SOC Analysts … Manager to evolve SOC capability Senior SOC Analyst essential skills Proven experience in a SOC or similar security operations environment Strong knowledge of SIEM, incident management and threat intelligence Understanding of cloud technologies and modern networking Experience with IDAM, JML processes and ITSM frameworks Ability to lead, support ...

Analyst, you will play a key role in delivering effective SOC services across multiple platforms and projects. You will provide hands on monitoring and incident response while also supporting the development of people, processes and security controls. Key responsibilities include: Leading and mentoring a small team of SOC Analysts … Manager to evolve SOC capability Senior SOC Analyst essential skills Proven experience in a SOC or similar security operations environment Strong knowledge of SIEM, incident management and threat intelligence Understanding of cloud technologies and modern networking Experience with IDAM, JML processes and ITSM frameworks Ability to lead, support ...

Company description: ClearCourse Job description: Technical Support Lead (Payments/API/Incident Management) Location: Reading Competitive salary + benefits ClearAccept is expanding, and were hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used … Investigate issues using Datadog, Postman, SQL, MongoDB Analyse API logs, JSON payloads and system behaviour Support merchant onboarding, transaction flows & payouts Build and improve incident processes, SLAs and playbooks Identify recurring issues and drive root-cause fixes What Youll Bring Strong experience in Technical Support or Incident Management ...

equal opportunity to reach their full potential. Role Summary You will have an integral role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered … will act as a first point of contact for IT issues, and you’ll work closely with other manufacturing teams and individuals to drive incident resolution forward. To support this, engineers will be expected to demonstrate the ability to approach, understand and resolve complex technical issues ( 3rd line ) alone ...

DevOps teams, driving automation, improving processes. Key Responsibilities Lead and manage IT system administration for UK operations. Oversee initial IT setups, SaaS systems, and incident management processes. Drive automation of manual processes and implement best practices. Collaborate with engineering teams on cloud and platform projects (Atlassian, Rovo … . Provide stakeholder management, take full ownership, and proactively identify improvements. Mentor and guide team members as the function scales. Tech Stack & Skills Core: Python, PowerShell, M365, Salesforce. Cloud/Platform: Atlassian suite, SaaS systems. Desirable: ServiceNow, familiarity with SDLC. Strong understanding of incident management and regulated ...

standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation … initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Service Transition & Capacity Planning Manage service transition for all new services, ensuring ...

Manager on a 6 month contract. The Service Delivery Manager will have worked in a Senior of Lead capacity with a strong background in Incident and Change Management. The Service Delivery Manager will ensure the production of Monthly Service Review packs, ad-hoc Incident and Major Incident Reports and relevant Management Information reports as required on a day to day basis to support customer expectations. This is a hybrid based role with the need to be in the office in Kent 2 days per week. Key Responsibilities for the Service Delivery Manager Support the Technology ...

Security Lead - Incident Response & Threat Management 4 Months Contract £400 to £500 a day Inside IR35 Remote working *Active Security Clearance is Needed* A well-established consultancy firm is urgently looking for an experienced Security Lead with a strong background in Incident Response and Threat Management … high-profile client. This role requires a professional with active SC Clearance and a deep understanding of SecOps analyst support. Core Responsibilities Incident Management: Directing the full incident response lifecycle, including the triage, investigation, and total resolution of security events. Threat Intelligence: Utilising Recorded Future, OpenCTI ...

quality, secure, and resilient services. You will build and drive experience-led outcomes (XLAs) alongside SLAs, automate the routine, shift left with strong knowledge management (KCS), and align operations with ITIL 4 practices and the SDI Service Desk Manager Standard. Partner across IT, 3rd Parties, and wider business teams … requests, problems, major incidents, and communications. - Define, track, and improve SLAs and XLAs (employee experience, sentiment, FCR); publish transparent, business-aligned dashboards. - Establish Major Incident Management routines (war rooms, comms cadence, post-incident reviews) and embed problem management to remove recurring issues. - Implement AI technologies, virtual ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. ...

Cyber Operations Management & Oversight Manager - SC Cleared We are seeking an experienced Cyber Operations Management & Oversight Manager to provide leadership, coordination and assurance across cyber operational activities in a secure, complex delivery environment. This role focuses on oversight rather than hands-on SOC execution , ensuring that cyber operations … effective, resilient and aligned with wider security, engineering and programme objectives. Key Responsibilities Provide management oversight of cyber operational activities, including monitoring, incident response and vulnerability management Define and maintain cyber operations governance, processes and reporting Act as the senior point of coordination for cyber incidents, ensuring ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

really find your thing. What you'll be doing Log every call, provide swift and accurate support, and resolve issues in line with our incident management standards. Tackle hardware, software, email, password resets, mobile device, and IT equipment issues with empathy and determination. Pride yourself on resolving problems … administration Google Workspace (G Suite) day-to-day support and troubleshooting Operating systems Windows11, macOS, Android, and Chrome OS Network & monitoring tools Mobile device management Print management supporting and resolving common print solution issues ITSM platforms Jira Service Management or another recognised tool DFS Benefits A huge ...

Desktop Support Engineer – Bournemouth Must have: O365, Active Directory, SCCM, Nice to have: Intune, McAfee, Citrix, Zscaler, Tenable, CrowdStrike, Fuze, Zoom, Asset Management System, JIRA, Service Now, Adobe products. As a Desktop Support Engineer, you will be based full-time in our office in Bournemouth, providing colleagues with hardware … timely and efficient resolution of incidents and service requests and supporting the PMO as a technical project resource. In addition, you will undertake lifecycle management on End User Computing devices, including receiving, configuring and provisioning, software installation (unpackaged apps), recovery, disposal, maintaining the CMDB and low-level comms room ...

Desktop Support Engineer – Bournemouth Must have: O365, Active Directory, SCCM, Nice to have: Intune, McAfee, Citrix, Zscaler, Tenable, CrowdStrike, Fuze, Zoom, Asset Management System, JIRA, Service Now, Adobe products. As a Desktop Support Engineer, you will be based full-time in our office in Bournemouth, providing colleagues with hardware … timely and efficient resolution of incidents and service requests and supporting the PMO as a technical project resource. In addition, you will undertake lifecycle management on End User Computing devices, including receiving, configuring and provisioning, software installation (unpackaged apps), recovery, disposal, maintaining the CMDB and low-level comms room ...

worldwide team that is empowered to operate the activities within their assigned function. Daily activities will focus heavily on request, event and incident management and direction will be provided by the Information Security Manager. Norton Rose Fulbright is committed to the professional development of its staff. There will … Azure Sentinel for detecting, investigating, and responding to suspicious behaviors and anomalous activities. Familiarity with endpoint security solutions and security infrastructure, including EDR, vulnerability management tools, DLP solutions, and removable media encryption. Working knowledge of cloud based web and email filtering solutions such as , Zscaler, Mimecast, Proofpoint, or Cisco. ...

role with real accountability and exposure to governance, audit, and enterprise-scale technology. Key Responsibilities include: Own and operate infrastructure vulnerability and patch management processes across servers, virtualisation, and endpoints, ensuring remediation aligns with security policies and SLAs Collaborate closely with Security Operations teams to assess vulnerabilities, prioritise remediation … support risk acceptance or exception processes where required Plan, test, and implement patches and remediation activities through formal change and release management Design, maintain, and enhance automated patching and remediation using tools such as SCCM/ConfigMgr, Intune, and PowerShell Manage and support Microsoft server platforms including Windows Server ...

great opportunity comes with clear progression opportunities and will require someone to come with both technical and GRC security experience. Key Responsibilities: Oversee security incident management and response Threat management Configure, implement and maintain security tools such as SIEM, XDR, EDR, vulnerability management Implement and maintain … security controls Conduct vendor risk assessments, support internal and external audits Governance, risk and compliance Skills & Experience: Proven experience in Cyber Security operations, threat management Strong knowledge of SIEM, XDR, EDR, vulnerability management, firewalls and network security Good understanding of risk management, vendor security assessments and compliance ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute … network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...