51 to 75 of 205 Incident Management Jobs in the UK excluding London

Collaborate with development, operations, and SRE teams to embed observability into the full delivery lifecycle Skills & Experience: Strong background in observability, monitoring, and event management Hands-on experience with platforms such as Dynatrace, Datadog, AppDynamics, Splunk, Prometheus, Grafana, New Relic, or Elastic Experience building integrations and automation using APIs … Python, Node.js, Go, or scripting Familiarity with AIOps platforms (BigPanda, Moogsoft, etc.) Knowledge of ITSM/incident management processes and tools (Halo ITSM, ServiceNow, Jira Service Management) Cloud experience ( AWS, Azure, GCP ) and deploying observability tools in cloud-native environments Understanding of OpenTelemetry and modern observability standards ...

days per week on site. Please note, engagement via Umbrella Company Only; all taxes & NI deducted at source. General responsibilities: - Supporting IT Services (Incident Management/Request Fulfilment) Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised and diagnosed. Work with third parties … colleagues to investigate, accurately diagnose, analyse & resolve IT issues. Knowledge of and experience working within depts. utilising Change Management and Problem Management. Customer Care including providing a welcoming, friendly, customer focussed and professional attitude to all users. Maintain good working relationships with end users and departments within the organisation. ...

phone, email and face to face in a timely manner. Supporting both on-site and field-based staff. Supporting project work. Duties & Responsibilities Management of stock Issuing of hardware and handover To answer queries, fulfil requests, fix incidents, and deliver changes via phone, email and face to face Providing … Azure/Intunes Active directory administration Ticketing system (Assyst/service now) Dell laptop and desktop warranty process Mobile device support and admin Incident Management Good Understanding of ITIL Proven trouble shooting skills. Experience required Working in a high-pressure customer service environment. Technical IT skills/knowledge ...

Support & Development Manage incidents and requests escalated to the Infrastructure Team. Identify and implement improvements to technical processes. Collaborate with other technical teams for incident resolution and process enhancement. Document technical processes and mentor junior team members. Project Delivery Contribute to tasks related to Microsoft 365 and Azure Services. … with market trends and emerging technologies. Key Skills & Experience Proven experience supporting enterprise solutions on Microsoft 365 and Azure. Strong background in 3rd Line Incident Management and ITIL principles. Expertise in On-Premise Windows Infrastructure (AD, Group Policy, DNS, DHCP). Experience working within project teams. Excellent communication ...

assist with other areas of the general support of the current Windows estate. Technical Requirements Essential 5+ years’ experience in day-to-day management of large Windows endpoint estates of 3,000+ devices 5+ years’ experience in day-to-day management of large Windows server estates of 500+ … conducting security/vulnerability patching and remediation at scale Application packaging/deployment via SCCM Working in an ITIL environment with change and incident management SQL vulnerabilities Presenting technical solutions confidently to relevant approval boards Creating and reviewing high- and low-level technical documentation, technical standards and processes ...

Engineers. IT Support/Cloud Support/Infrastructure Support must have strong documentation skills, able to adhere to processes and procedures as well as incident management/escalations from the Service Desk,... we are here waiting to invest in your career if you are dedicated and have ...

maintaining strong service standards, driving process improvement, and ensuring smooth day-to-day operations within a 24/7 support environment. You'll oversee incident management, service delivery, and continuous improvement - ensuring customers experience reliability, transparency, and outstanding technical care. The Company Our client is a leading ...

Desk Team Planning and executing migration strategies across Exchange Online, SharePoint Online, OneDrive, and Teams Coordinate with third-party MSPs for network and infrastructure management Support business continuity through proactive incident management Monitor network health and performance, ensuring high availability and resilience Maintain inventory and configuration records ...

user adoption 3. Technology Operations & Infrastructure Oversee secure, resilient and cost-efficient IT operations across networks, telephony, cloud and devices Own cyber security, risk management and compliance Ensure reliable service delivery with clear SLAs, incident management and escalation processes Enable the business to use data for decision … aware: the ability to align technology decisions to cost and ROI Dynamics BC experience would be preferred and highly advantageous Strong vendor and stakeholder management skills Clear communicator who can translate complexity into business impact Detail orientated with a commitment to a high level of data integrity and accuracy ...

Introduction The client is seeking a Site Reliability Engineering (SRE) Team - IKP to ensure the reliability, scalability, and security of the Identity and Key Management Platform (IKP) within the OpenShift infrastructure migration project. This team will focus on operational excellence, automation, and continuous improvement of IKP services to meet … requirements. Job Responsibilities/Objectives Maintain high availability and resilience of IKP services across multi-cloud and on-prem environments. Implement monitoring, alerting, and incident response for IKP components. Develop automation for IKP deployment, scaling, and lifecycle management. Integrate IKP processes into CI/CD pipelines for secure ...

Engineer/Systems Engineer you will work closely with colleagues and suppliers to resolve complex issues, deliver technical improvements, and contribute to on-call, incident management and project work, using technologies such as virtualisation, Azure, Microsoft 365 and networking. The Senior Infrastructure Engineer/Systems Engineer will play … role in supporting automation, configuration management, business continuity and disaster recovery, while contributing to service improvements that enhance stability and user experience. DUTIES Your duties as the Senior Infrastructure Engineer/Systems Engineer include: Providing Technical Leadership: Ensuring core infrastructure is operationally fit for purpose Troubleshooting & Performance Analysis: Identifying ...

support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows ...

project activity, including a Data Centre Migration. Key Skills: Proven experience of supporting enterprise solutions on Microsoft 365 and Azure. Experience of 3rd Line Incident management following the fundamentals of ITIL. Experience of On Premise Traditional Windows Infrastructure, including AD, Group Policy, DNS, DHCP.etc. Experience of working within ...

customer cloud deployments or hybrid rollouts. Attend and contribute to customerfacing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. ...

customer cloud deployments or hybrid rollouts. Attend and contribute to customerfacing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. ...

customer cloud deployments or hybrid rollouts. Attend and contribute to customerfacing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. ...

customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. ...

customer cloud deployments or hybrid rollouts. Attend and contribute to customerfacing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. ...

This means examining existing processes, tools and team infrastructures to understand how we can create a model that has a standard approach to problem & incident management, change, ITIL and identifying and developing opportunities to enhance efficiency, productivity, and growth through the use of AI. What … doing Own and deliver analysis and strategic investment choices that underpin Service management s strategic transformation Accountable for assessment of requirements within BT Business Discuss and agree on relevant architectural framework and identify optimum design pattern to deliver scalable, reusable system components with limited customization . Decision Making - Gathers ...

your work-life balance with time back when you cover out-of-hours or are on call. Key Responsibilities for IT Application Support and Management Provide expert user support for core business and IT applications, resolving technical issues and maintaining excellent customer service for internal stakeholders. Monitor applications … eager to learn—comfortable with new technologies, systems, and processes. A genuine team player, willing to contribute ideas and support teammates. Experience with incident management and application troubleshooting is an advantage. Understanding of ITIL principles or service management frameworks is desirable, but not required. What Will Help ...

maximise customer satisfaction Log all incoming calls, chats, web and emails to the service desk Ensure all information is accurately recorded in the service management tool ServiceNow Ensure that incidents/requests are assigned to the correct resolver team Take ownership of logged incidents/requests, tracking the progress … calls and follow-up with the customer to ensure that they are satisfied with the resolutions, ensuring the incident log is accurately updated at all stages Coordinate with Incident Management to ensure that service outages are correctly communicated to the business or affected users Plan and prioritise ...

technologies. You'll work within a skilled team while gaining strong operational experience and developing your technical capability. Key Responsibilities: Perform daily infrastructure checks, incident management, triage, and escalation Support a high-profile user community with regular customer and stakeholder interaction Work with ITSM tools to manage … full incident lifecycle Contribute to operational readiness reviews and service release support Support project activity including hardware builds and configuration Carry out hands-on Windows Server and Active Directory tasks Utilise event management and monitoring tools such as SolarWinds, SCOM, MECM/SCCM, Active Directory, SQL, vCentre ...

methodologies within various GTIS teams. This is a hands-on engineering role where you will design, build, and optimise automation frameworks, observability tools, and incident response mechanisms. This role also involves collaborating across GTIS and CTO, engaging with storage, data, and other product teams. You will … Programming and Scripting - This includes expertise in languages such as Python, Powershell, or Go, which are essential for automating routine tasks and system deployments. Incident Management and Troubleshooting - The ability to manage incidents effectively, troubleshoot issues swiftly, and perform root cause analysis to prevent future incidents. Systems Engineering ...

methodologies within various GTIS teams. This is a hands-on engineering role where you will design, build, and optimise automation frameworks, observability tools, and incident response mechanisms. This role also involves collaborating across GTIS and CTO, engaging with storage, data, and other product teams. You will … Programming and Scripting - This includes expertise in languages such as Python, Powershell, or Go, which are essential for automating routine tasks and system deployments. Incident Management and Troubleshooting - The ability to manage incidents effectively, troubleshoot issues swiftly, and perform root cause analysis to prevent future incidents. Systems Engineering ...

Keynes £50,000 pa - £60,000 pa Information Security Officer Hybrid Our client are a leading provider of software solutions for student accommodation, event management, catering, and residential services, they help institutions streamline operations, elevate customer experiences, and unlock their full potential. With over 25 years of experience … experienced Information Security Officer to lead security strategy, operations, and compliance. This is a hands-on role combining strategic security architecture with operational security management and regulatory compliance oversight. The successful candidate will define security standards across our product portfolio, manage security environments, and serve as our central point ...