51 to 75 of 201 Incident Management Jobs in the UK excluding London

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute … network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

Active Directory Experience implementing validated data backup solutions on laboratory analytical equipment across GxP and non-GxP environments Strong user support capability including incident management, access management and coaching scientists Experience testing and validating computer software, including technical documentation Familiarity with ServiceNow or similar ticketing systems Nice ...

handling major incidents and service challenges. Key Skills 5+ year's experience in software development and at least 3 years in a leadership or management role . Strong knowledge of application lifecycle management, agile and DevOps practices, cloud platforms (particularly Microsoft Azure), and service management frameworks such … ITIL is essential. Professional certifications such as PMP, Scrum Master, or relevant technical qualifications are highly desirable. Exceptional communication, stakeholder management, and project prioritisation skills are critical to success in this role. Proven experience with application support and incident management in complex technical environments. Excellent problem-solving ...

handling major incidents and service challenges. Key Skills 5+ year's experience in software development and at least 3 years in a leadership or management role . Strong knowledge of application lifecycle management, agile and DevOps practices, cloud platforms (particularly Microsoft Azure), and service management frameworks such … ITIL is essential. Professional certifications such as PMP, Scrum Master, or relevant technical qualifications are highly desirable. Exceptional communication, stakeholder management, and project prioritisation skills are critical to success in this role. Proven experience with application support and incident management in complex technical environments. Excellent problem-solving ...

hire a number of experienced IT Support Analysts. The Responsibilities * Manage and take ownership of support request, issues, incidents, and defects across the platforms. * Management of incidents across the platforms. * Input into the root cause analysis and incident post-mortems off the back of service restoration. * Troubleshooting … resolving issues and incident for first contact resolutions. * Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. * Contribute effectively to the establishment and maintenance ...

reality by designing, engineering and validating the products of tomorrow for the worlds leading manufacturers. We are seeking a proactive and analytical Problem Management Specialist to join our team. The candidate will be responsible for identifying, analysing, and resolving recurring incidents and problems to prevent future occurrences. The candidate … with cross-functional teams to prioritize and resolve problems. Document problem resolution processes and best practices. Monitor and report on the effectiveness of problem management activities. Identify trends and patterns to anticipate and prevent future incidents. Participate in incident reviews and post-incident analysis meetings. Drive continuous ...

role suits someone who thrives in complexity, owns outcomes, and embraces the challenge of stabilising today while architecting tomorrow. Whether youre resolving a critical incident, strengthening our cyber posture, or driving our cloud migration roadmap, your impact will be felt across the organisation. Salary The spot salary for this … progression opportunities and structured support. About you Proven experience leading IT Operations in complex, multi-system environments. Strong understanding of security frameworks, threat detection, incident response and operational cyber maturity. Experience with IaaS, PaaS, SaaS and hybrid cloud strategies. Technical depth across infrastructure, networking and enterprise systems. Experience maturing ...

Implement and manage comprehensive monitoring, logging, and alerting systems (e.g., Prometheus, Grafana, ELK Stack) to provide deep insights into system behavior and ensure rapid incident detection. Lead Incident Management: Participate in our on-call rotation, acting as a key player in incident response and resolution. ...

hire a number of experienced IT Support Analysts. The Responsibilities * Manage and take ownership of support request, issues, incidents, and defects across the platforms.* Management of incidents across the platforms.* Input into the root cause analysis and incident post-mortems off the back of service restoration.* Troubleshooting … resolving issues and incident for first contact resolutions.* Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system.* Contribute effectively to the establishment and maintenance ...

systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst … develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope ...

systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst … develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope ...

environment and enjoys solving technical problems while delivering outstanding customer service. Key Responsibilities Record, prioritise, and manage service requests and incidents using a service management tool, ensuring accurate and complete information is captured. Provide 1st and 2nd line user support for hardware and software issues, including incident resolution …/training. Monitor and progress incidents efficiently, restoring normal service as quickly as possible. Escalate incidents to appropriate teams or individuals in line with incident management processes, keeping users informed of progress. Log and manage incidents with third-party suppliers, monitoring SLA performance and escalating where necessary. Work ...

Clearance - Manchester Based or ability to travel to Manchester.- Experience as in a Site Reliability Engineering role SITE RELIABILITY ENGINEER ESSENTIAL SKILLS- Reliability, incident response/incident management experience - Experience with Monitoring and Observability tools such as Prometheus, Grafana and OpenSearch- Automation tools (Go, Bash)- Experience with ...

ANALYST ROLE: As a Cyber Resilience Analyst, you'll be responsible for defining, maintaining, and testing the organisation's resilience plans, covering Business Continuity, Incident Response, and Disaster Recovery. You'll work closely with IT teams and stakeholders across the wider business to ensure resilience strategies are practical, robust … effective. The role plays a key part in analysing the impact of cyber incidents on business systems, supporting incident reviews, and ensuring lessons learned are fed back into improved resilience planning. You'll also work alongside project and change teams to ensure new systems and developments are designed with ...

team and responding to and managing security incidents and alerts. In addition you will provide consultation and expertise on security matters. Responsibilities: Security Operations & Incident Management: Managing ticket workload within the Security team. Gathering, analysing and acting upon threat intelligence. Responding to on-going security incidents. Responding … active alerts from security systems. Writing change management requests for security-related changes . Vulnerability & Endpoint Management: Conducting penetration testing and tracking corrective actions. Resolving vulnerabilities in the infrastructure and EUC estate. Defining and managing the configuration of endpoint protection policies. Managing the configuration of Identity and Access ...

size market. About The Role The Managed Services team offers a 24/7 support framework for our clients, primarily focusing on Event Management, Patching, Planned Maintenance, and Change planning and implementation. In support of these key areas of delivery, the team collaborate with all areas of Operational Delivery … ensure proactiveness is at the heart of everything we do. The collaborative approach includes working with service transition, problem and change management, automation, and continual process improvement. Our Managed Services Engineers serve as the main escalation point for customer incidents or requests. Besides the reactive aspect of the position ...

DevOps, cloud engineering, and automation with a focus on reliability, observability, and scalability. Youll also work with event-driven technologies, identity and access management, and data platforms, ensuring our orchestration solutions are resilient, secure, and future-ready. This is an exciting opportunity for an engineer who thrives on solving … Kafka or similar messaging systems Operate and maintain databases and data platforms such as PostgreSQL, Elasticsearch, and MongoDB Configure and support identity and access management (IdAM) solutions such as Keycloak Monitor system health, performance, and capacity using modern observability stacks (Prometheus, Grafana, ELK, OpenTelemetry) Champion DevSecOps practices, embedding security ...

operational security activities. What you’ll be doing In this varied and impactful role, you’ll help operate and continuously improve our Information Security Management System (ISMS) while supporting risk management, compliance, and audit readiness across the business. Your work will span policies, controls, assessments, awareness, and metrics. … update ISMS policies, standards, and procedures Coordinate internal and external audits (including Gambling Commission security audits) from planning to closure. Run the risk management process, keeping registers and treatment plans accurate Support PCI DSS compliance activities and associated evidence collection Manage and track vulnerability scanning and remediation across systems ...

title Project Manager Reports to Project Management Officer Company purpose statement: To use the best technology to better connect people. Company Profile We are an award-winning technology services company based in Bedford. Established in 2006, we have an outstanding growth record, fantastic clients, and an excellent working environment. … track of output and performance and look for innovative solutions to problems that may arise. You will also ensure teams adhere to the project management framework and use the right tools, processes and reporting principles. You will ensure we continue to provide a high level of quality and client ...

health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research. Description Key responsibilities: Incident management and technical problem solving and resolution System upgrades and patching Systems administration Finding and implementing solutions to outdated processes Remediation work based … results of audit and assessments Change management - code deployment and control The selection process: We use the Civil Service Success Profiles to assess our candidates, find out more here. Profile Our successful candidate will have: Experience of working on a broad range of application technologies with extensive knowledge ...

group Cyber Security standards. Regular review and prioritisation of incoming support issues to ensure resolution within a timely manner. Actively assist in the management and resolution of any unplanned application outages. To create & maintain IT Applications Team support documentation & technical standards procedures to ensure continuity of IT services. … projects ensuring that they are delivered on time, on budget and meet the stated business requirements. Special features Role involves participation in the IT Incident Management and Application Team out of hours on call rota. ABOUT YOU Required: Bachelor or Master in a technical, business or IT discipline ...

maintaining strong relationships with senior stakeholders and acting as the primary IT escalation point. Oversee IT Service Desk and Desktop Support teams, ensuring effective incident, request, and problem management. Drive training, development, and performance of service and support teams to maintain high technical and customer service standards. Define … govern major incident management processes, including RCA governance and continuous improvement actions. Own change management policy, CAB governance, and service communications for planned and unplanned changes. Develop and maintain meaningful service level metrics, KPIs, and management reporting for senior leadership. Own service delivery standards for modern ...

behalf of the customer and providing timely updates To maintain a high degree of customer service for all support queries, adhering to all service management principles Provide statistics for the weekly Service Desk report on call trends Publish solutions to problems within the ITSM so as to pro-actively … work remotely is essential Excellent communication skills and telephone manner Excellent organisational and prioritisation skills 1 year previous IT Service Desk experience preferred Incident Management experience – managing incidents through to resolution with an appreciation of business impact and effective communication Basic user & security group AD administration Strong knowledge ...

maintaining security policies, procedures, and controls to protect the Royal British Legion's data and systems. They will play a pivotal role in the management and containment of security incidents, ensuring continuous improvement in their security posture while raising awareness for staff, volunteer and member communities. The post holder … organisation Take an active role in in the containment and reporting of information security incidents, including detection, response, remediation and communication. Third Party risk management Lead on the design and implementation of robust processes for reviewing & addressing the data security posture of third-party suppliers. Take a leading role ...

always maintained to the highest possible standards. You will provide engineering services and guidance in general on property matters affecting the on-going management and development of the Data Centers. As one of the shift engineers, you will be working a 12hr continental shift pattern over a 24/… Identifying faults and accurately diagnosing root causes Monitoring and maintaining equipment performance to ensure correct operation of the critical services of the Data Centers Management of site permit process Being the High Voltage Authorized Person & all associated duties including Management of Inspection & Testing programme Management of Fire ...