51 to 75 of 148 Incident Management Jobs in the UK excluding London

enhancing our service function. This opportunity is perfect for ambitious technicians eager to grow their expertise while working within a supportive, innovative team. Proactive Incident Management: You will take charge of all Incidents and Service Requests, working closely with third-party teams, and pushing the boundaries to resolve … processes. Knowledge Exchange: Facilitate the exchange of knowledge between onsite teams and the Service Desk, fostering a culture of learning and growth. Asset Management: Take ownership of asset management responsibilities, ensuring our kit levels are always optimized for peak performance. Customer Engagement: Go beyond traditional support and partner ...

road vehicles, all equipped with state-of-the-art technology, for a contract opportunity. If you have a background Data Analytics and using Ticket Management systems, this could be the role for you! Responsibilities of the Technical Officer include: * Use ticket management tools to understand the service requests … raised by design team and take action * Monitor the incident tickets in the incident management system and track them through to closure * Utilise analytical tools to understand the anomalies or trends and find the root cause * Use advanced MS Excel techniques including Power Query, Power Pivot ...

seeking a proactive and customer-focused 1st Line Helpdesk ICT Technician to provide frontline technical support for end users of our Visitor & Contractor Management SaaS applications. Role This role is the first point of contact for customers, responsible for logging, triaging, and resolving support requests using HubSpot Helpdesk … will deliver high-quality support, ensuring issues are resolved efficiently or escalated appropriately, while maintaining excellent customer & team communication throughout. KEY RESPONSIBILITIES Customer Support & Incident Management Act as the first point of contact for all SaaS-related support queries via phone, email, and HubSpot Helpdesk. Log, categorise ...

Service Desk- 1st line Incident Operator (4‐Month FTC) Location: Reading (5 days in office) Contract Type: Fixed Term Contract – 4 months Are you great with customers, confident on the phone, and skilled at solving technical problems? We’re looking for a Service Desk Incident Operator to join … single point of contact for Key Accounts, including handling escalations. Providing support and troubleshooting over the phone . Monitoring and responding to the Incident Management inbox . Escalating unresolved issues to second-line support teams . Logging and managing incident tickets within the service management system. ...

What youll be doing: Lead, motivate and develop the team, encouraging a constant focus on progressive improvements to our customer satisfaction Daily reporting and management of all incidents in progress and aligning technical resource when required, ensuring daily incident update targets are met Oversee and manage incident resolutions within SLA across your team Monitor, track and drive incident investigation, diagnosis and resolution in order to exceed/meet Service Level Agreements Lead and work across departments at a highly technical level and communicate to development teams and key stakeholders, in a way that will allow ...

environment and enjoys solving technical problems while delivering outstanding customer service. Key Responsibilities Record, prioritise, and manage service requests and incidents using a service management tool, ensuring accurate and complete information is captured. Provide 1st and 2nd line user support for hardware and software issues, including incident resolution …/training. Monitor and progress incidents efficiently, restoring normal service as quickly as possible. Escalate incidents to appropriate teams or individuals in line with incident management processes, keeping users informed of progress. Log and manage incidents with third-party suppliers, monitoring SLA performance and escalating where necessary. Work ...

reliability risks and drive long-term preventative improvements Define and refine SLIs, SLOs, and error budgets aligned with business and customer outcomes Lead complex incident management, post-incident reviews, and remediation planning Depth at Networkign Fundamentals - trouble shoting network infrastructure is key Experiecne working as senrio … Datadog Previous mentoring or technical leadership experience Experience with Infrastructure as Code tools such as Terraform or CloudFormation Exposure to AI-assisted tooling for incident analysis or operational efficiency Sphere Digital Recruitment is acting as an Employment Business in relation to this vacancy. ...

functionally with design, quality, and engineering teams while developing your analytical and technical skillset. Key Responsibilities Manage and respond to service requests using ticket management systems Monitor and track incident tickets through to resolution Analyse data to identify trends, anomalies, and root causes (including use of SQL where … clear communication of issues Provide technical support to offshore call centre teams Skills & Experience Required Degree-qualified (or equivalent experience) Experience using ticket management tools (e.g. ServiceNow preferred) Strong Excel skills, including advanced functions and data tools Familiarity with Power Platform tools (Power BI, Power Query, Power Automate ...

escalation point within the infrastructure team, supporting complex technical environments across multiple clients. You’ll work closely with Service Desk, Professional Services, and Account Management teams to ensure the stability, security, and scalability of client IT environments. This position also offers the opportunity to develop into a technical authority … line escalation point for complex infrastructure incidentsTroubleshoot and resolve business-critical technical issues, including root cause analysisSupport and contribute to major incident management and post-incident reviewsDeliver proactive infrastructure improvements, including monitoring, patching, and optimisationProvide technical oversight for changes, upgrades, and infrastructure improvementsContribute to automation, platform standardisation ...

logging, triaging, and assigning technical incidents before managing their flow through to resolution. The Analysts will also play an active role in proactive management of incidents – removing blockers, ensuring both client and internal stakeholder are well represented and receiving the best level of service. **Candidates need … logging of incidents with any of the technology solutions. Incidents may be presented via web portal (ServiceNow), email or telephone. Accountable for assignment of incident tickets to the most appropriate resolution resource based on several factors including availability, incident severity and service level agreement. Accountable for the rapid ...

Security - Lead in detecting and analysing security incidents including attacks, breaches, and identified vulnerabilities and remediate any security gaps in line with the security incident management procedure. Information and Business Advice - Provide specialist advice on the interpretation and application of policies and procedures, resolving complex or contentious queries … issues and enabling others to take appropriate actions. Stakeholder Management - Plan and deliver stakeholder engagement activities to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and met. Enterprise Architecture - Create/manage architecture storyboards/viewpoints that articulate business requirements. Analysis ...

ISMS in line with ISO/IEC 27001. Maintain Cyber Essentials Plus certification, ensuring ongoing compliance with technical controls. Develop and maintain the Security Management Plan, with a focus on resilience, availability, and service continuity. Provide regular assurance reporting to senior leadership and stakeholders. Risk Management & Compliance … GDPR and guidance from the National Cyber Security Centre. Work with internal teams and suppliers to implement proportionate and effective security controls. Security Operations & Incident Management Act as the primary point of contact for security incidents, leading or coordinating response activities. Take a hands-on role in incident ...

will be at the forefront of operational support, ensuring that systems perform within agreed Service Level Agreements (SLAs). Your main responsibilities will include: Incident Resolution: Effectively manage and resolve incidents, ensuring timely communication with end-users. Performance Monitoring: Keep a close eye on application performance and capacity management to guarantee availability. Application Enhancements: Collaborate with IT development teams to implement technical enhancements following ITIL practices. Change Management: Work with third parties to approve and coordinate changes to applications, integrating them seamlessly with existing systems. Lifecycle Improvement: Continuously improve applications throughout their lifecycle, ensuring they remain secure ...

will be at the forefront of operational support, ensuring that systems perform within agreed Service Level Agreements (SLAs). Your main responsibilities will include: Incident Resolution: Effectively manage and resolve incidents, ensuring timely communication with end-users. Performance Monitoring: Keep a close eye on application performance and capacity management to guarantee availability. Application Enhancements: Collaborate with IT development teams to implement technical enhancements following ITIL practices. Change Management: Work with third parties to approve and coordinate changes to applications, integrating them seamlessly with existing systems. Lifecycle Improvement: Continuously improve applications throughout their lifecycle, ensuring they remain secure ...

Description: GCP Platform Engineer/SRE 1. In‐Scope Technologies/Products GCP Cloud GCP API Management (Apigee) – Infrastructure GCP Networking GCP Cloud Armor GCP Load Balancer GCP Kubernetes Service (GKE) GCP Storage HashiCorp Terraform HashiCorp Vault Harness Containers Backstage 2. Skillsets Required Cloud Platform Engineering Proven experience designing … Code (IaC) Strong proficiency with Terraform (minimum). Experience with modern CI/CD systems such as GitHub Actions, Harness, and Jenkins. API Management Deep understanding of GCP API Management (Apigee) infrastructure and API Gateway solutions. Familiarity with API design and security standards (REST/OpenAPI, authentication/ ...

operations - ensuring services are stable, performant and continuously improving. The Role As Service Manager, you'll be responsible for end-to-end service management, aligning IT delivery with business needs while driving best practice across ITSM processes. Key Responsibilities Own and manage IT services across their full lifecycle Lead … ITSM processes including Incident, Problem, Change and Service Request Management Ensure SLA and KPI targets are defined, monitored and achieved Chair CAB meetings and oversee change governance Drive service improvement initiatives and CSI plans Act as the key escalation point for major incidents Produce service reports and present ...

team and responding to and managing security incidents and alerts. In addition you will provide consultation and expertise on security matters. Responsibilities: Security Operations & Incident Management: Managing ticket workload within the Security team. Gathering, analysing and acting upon threat intelligence. Responding to on-going security incidents. Responding … active alerts from security systems. Writing change management requests for security-related changes . Vulnerability & Endpoint Management: Coordinating and running vulnerability scans and remediation. Resolving vulnerabilities in the infrastructure and EUC estate. Defining and managing the configuration of endpoint protection policies. Managing the configuration of Identity and Access ...

with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain Handle escalated service desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer … business needs Participate and assist in driving the knowledge management process Participate in IT-related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of the knowledge base Training Why choose our Azure Cloud ...

problems escalated from the Service Desk and Technical Services teams, within agreed KPIs and SLAs. You will be involved in large scale projects, problem management, and development and implementation of long term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services … systems. Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project ...

heart of everything we do — and we’re looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety … timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation’s migration from ...

Role The Information Security Manager will take full ownership of the organisation's security framework, driving the development of policies, governance structures, and risk management processes. This position involves partnering closely with senior leaders, supporting operational resilience, and ensuring the organisation meets regulatory expectations through strong controls, robust documentation … security roadmap and long-term strategy Develop and embed policies, standards and procedures aligned with industry best practice Maintain and evolve the Information Security Management Framework (ISMF) Produce clear risk reporting and updates for senior leadership Risk & Compliance Oversee enterprise-wide security risk assessments Identify, evaluate, and manage risks ...

operational stability, governance, and delivery of technology change across a multi-system environment. This role combines IT operations leadership, policy & governance ownership, vendor management, data mapping, and end-to-end technical project delivery. Acts as a key interface between Technology, Compliance, and Operations. Key Responsibilities IT Operations … Mapping & Information Risk Own system/data maps, data locations, access models, and system dependencies Improve visibility and reduce information and operational risk Risk, Incident & Resilience Oversee incident management, investigation, and remediation Maintain DR/BCP documentation and testing schedules About You Proven experience in IT Operations ...

validation for connected car services using mobile apps and smartwatches. - Ensure all test resources are prepared and available before validation begins. - Raise and track incident tickets in the incident management system, ensuring timely resolutions. - Follow established testing methods and procedures to meet company specifications and regulatory standards. ...

fast-paced enterprise environment. Key Responsibilities Own BAU support for enterprise reporting platforms and integrations Maintain availability, performance, and operational stability Coordinate incident resolution across internal teams and external vendors Run incident, problem, and change processes aligned to ITIL Participate in Major Incident Management ...

Printing consumables to guarantee Card Production is not interrupted. Testing of Software Upgrades ahead of implementation. Liaison with National Service Desk re Testing and Incident Management Promotion of Self Service to all RA Service Users. To undertake all Registration Authority (RA) processes in accordance with national and local … Specification Qualifications Essential Good general education e.g. GCSE Maths & English or equivalent Proficient use in Microsoft Office including Word, Excel and PowerPoint Specialist Service Management qualification or equivalent. (ITIL - Foundation) Desirable Project management qualification/experience. (Prince2) Experience Essential Experience of working in administration/office environment. Experience ...