51 to 75 of 352 Incident Management Jobs in the UK excluding London

offices on a hybrid basis. Cyber Security Specialist: Duties Adequate Implementation of security controls - XDR Escalation pint for security tickets raised in ITSM and Incident Management Portals Implementation/Operation of InfoSec processes, Threat Hunting, detection, monitoring and incident response Delivery of cyber security projects, implementation … cyber security tooling and threat informed system projects Delivery group offensive security programme Provide advice/consultancy and support to group on management of controls, compliance and technical standards Implementation/Maintenance of technical cyber security controls - XDR, vulnerability scanning, privileged access management Identify/Testing cyber security ...

native platforms across AWS and Azure Implement DevSecOps and Infrastructure as Code best practices Drive platform reliability using SRE principles and observability tools Support incident management and continuous improvement initiatives Implement Terraform-based infrastructure solutions Leverage automation and AI-assisted engineering tools to improve delivery efficiency Support … Advanced Terraform knowledge Experience with observability tools such as Dynatrace, Grafana or similar Understanding of Site Reliability Engineering principles Experience supporting production environments and incident management Strong stakeholder management and communication skills Ability to lead technical discussions and mentor engineers Ready to Take the Next Step ...

across the business. Key responsibilities include: Leading Data Operations across a complex cloud and data ecosystem Managing suppliers, offshore teams and support resources Driving incident management, service improvements and SLA performance Ensuring environments remain scalable, compliant and fit for purpose Overseeing data pipeline reliability and operational performance Supporting … deployment, release and change management processes Providing regular operational reporting and KPI tracking to senior stakeholders Working closely with Data Engineering, Machine Learning and Architecture teams to ensure seamless data delivery Maintaining governance, audit and regulatory compliance standards Supporting the migration and evolution of large-scale data platforms across ...

environment across regions. Ensuring service stability and continuous improvement is critical to delivering a reliable customer experience.The RoleWe are seeking a Manager of Problem Management to lead a team responsible for identifying root causes, driving permanent fixes, and reducing repeat incidents across our global platform.This is a hands … leadership role focused on team performance, execution discipline, and accountability. You will ensure your team delivers high-quality problem management outcomes, while embedding consistent standards and ways of working across the organization.What You’ll DoTeam Leadership & Performance ManagementLead, manage, and develop a team of problem management analystsSet clear ...

governance, compliance and assurance with oversight of operational cyber security activities. You'll play a key role in maintaining the organisation's Information Security Management System (ISMS), ensuring compliance with recognised security frameworks, managing risk and assurance activities, and acting as a trusted adviser to both technical … Cyber Security who is looking to develop their career within a highly regulated and complex environment. Key Responsibilities Own and maintain the Information Security Management System (ISMS) Ensure compliance with ISO 27001, GDPR and wider security governance requirements Develop and maintain security policies, standards and procedures Conduct security risk ...

experience About the role: The Service Desk Manager is responsible for leading the day-to-day operation of the Service Desk, ensuring high-quality incident and request handling, effective queue and performance management, and resilient first line I.T support for over 4000 internal and external users. The role … call’ rota. Manage the day-to-day operation of the Service Desk, ensuring effective handling of incidents, service requests, queries and escalations Oversee queue management, ticket progression, aged ticket follow-up, workload distribution and service continuity Ensure tickets are logged, categorised, prioritised, updated, escalated and resolved in line with ...

recorded accurately, & that via utilisation of the knowledge base appropriate resources are applied. The post holder will be responsible for handling requests through the incident management lifecycle within agreed SLA and KPI timescales. The role will also involve escalating tickets both internally & with the trusts external providers. … service improvement. Excellent people and communication skills are essential to maintain effective communication links. Previous experience of working on a Service Desk, using service management tools & utilising remote support and management tools would be very helpful. You will be required to work within a shift pattern of either ...

within a high-profile public sector environment. This is a strategic leadership role, ideal for someone with a strong background in cyber security operations, incident response, and SOC service delivery. Key Responsibilities Lead and manage an established Security Operations Centre (SOC) Develop and deliver the SOC strategy and operational … roadmap Oversee incident management and security monitoring capabilities Drive threat intelligence and cyber threat assessment activities Manage cyber security tools and operational technologies Build and maintain relationships with MSSPs, vendors, and technology partners Effectively plan and deploy resources to meet business objectives Essential Skills & Experience Proven experience ...

Description: Security Incident Management Analyst (x3) Rate: £500/day Duration: 6 months initial Location: Inverness or Preston (5 days/week onsite) Clearance: Active SC Clearance Required Role Overview Join an Operational Integrator (OI) team within a multi-supplier SIAM environment to govern and coordinate security incident ...

similar 24x7 operational environment.Hands-on experience with enterprise monitoring tools such as Zabbix, Splunk, DynaTrace, New Relic, or similar observability platforms.Strong understanding of incident management processes including alert triage, severity classification, and escalation procedures.Ability to work rotating shifts (days, nights, weekends, holidays) in a 24x7x365 operational model.Excellent problem … paced, high-pressure environment while handling multiple simultaneous tasks and priorities.Understanding of cloud-based technologies, microservices architectures, and distributed systems.Familiarity with ITIL processes, particularly Incident Management and Event Management.Previous experience in gaming, sports betting, or digital entertainment industries is preferred.Understanding of technical infrastructure including networking, APIs, databases ...

Manufacturing Execution System (MES) environment supporting manufacturing operations at the Caswell UK site.This position is responsible for the overall reliability, availability, support, and lifecycle management of the site's MES platform. The Site MES Manager will also lead the MES IT team, ensuring effective production support, technical capability, operational … other IT organizations.The successful candidate will combine strong MES and semiconductor manufacturing knowledge with technical understanding of PROMIS/VAX environments and proven people-management skills. This individual will serve as the primary IT owner for the site's MES environment and will be accountable for maintaining manufacturing continuity ...

DescriptionPurpose of the roleTo apply software engineering techniques, automation, and best practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them. AccountabilitiesAvailability, performance, and scalability of systems and services through proactive monitoring, maintenance, and capacity planning.Resolution, analysis and response … Drive – the operating manual for how we behave. Join Barclays as an Oracle Site Reliability Engineer, where you'll leverage automation, engineering excellence, and incident management best practices to ensure our critical systems remain resilient, available, and ready to support millions of customers every day.To be successful ...

ability to operate within established processes and procedures.Office attendance – 5 days per weekEssential RESPONSIBILITIES and ACCOUNTABILITIESResponsible for work assigned from a problem or incident management queue to final resolution; may also receive escalations from end user support staffIdentify, solve, and prevent the reoccurrence of technical problems affecting … following end user support functions:Physical and virtual desktop environments (Citrix preferred)Telephone systems (RingCentral preferred)Remote desktop accessMobile end points (IOS environment)Incident management/Understanding of SLAsIT Equipment moves and setups within the business (Desk moves, office setups and decommissions)Windows 11Active Directory (Basic knowledge & Awareness ...

jobYou will provide strategic and operational leadership for IT Service Delivery, overseeing the Service Desk and frontline support teams, alongside key disciplines including incident, problem, change and asset management. With responsibility for services supporting around 6,500 staff, approximately 7,500 end-user devices and more than … Halo, RemedyExperience in managing budgets and procurement related to hardware, mobile telephony, and support infrastructureExpert level knowledge of ITIL, including Change, Transition, Asset and Incident Management Skills EssentialStrong leadership, organisational, and team development skillsAdvanced analytical and problem-solving abilities, including root cause analysis and service performance evaluationSkilled ...

platform supporting Market Risk Stress Testing, CCAR, Full Revaluation VaR, Counterparty Credit Risk and FRTB Standardised Approach.This is not a programme management, advisory or coordination role. You should be technically credible, able to understand platform architecture, batch execution, data flows, dependencies, production failure modes, hardware utilisation, computation cost … delivered, obstacles are removed, accountabilities are clear and improvements are fully realised in production.Strengthen production operability through better monitoring, alerting, data quality controls, exception management, operational tooling and early issue detection across production and non-production environments.Improve software delivery quality through robust regression testing, release readiness, environment governance ...

Head of Corporate and Business Support, the post holder will provide expert leadership and assurance across a broad range of activities, ensuring the effective management of internal services, third-party contracts, and major ICT programmes and projects.Above all, the role supports the provision of the highest quality patient care … role in more detail, please refer to the attached job description and person specification.Person Specification Knowledge EssentialThe ability to work on own initiative.Project management skills.Must have at least two years in a managerial role in an IT department.Understanding of ISO 27001 compliance standard and DSPT implementation.Knowledge of the following ...

CTS. Own, manage and maintain Quality records for GxP system lifecycle activities (including but not limited to user access and audit trail reviews, change management, SOP management, Events/CAPAs, Disaster Recovery and Business Continuity processes, Data Integrity assessments and implementing Data Integrity controls).Responsible for troubleshooting, incident management, servicing, maintenance, or other support functions for software or firmware associated with laboratory systems including OS upgrades, patch management, Infrastructure management and system security.Acts as liaison and interface between laboratory users, IT, OT, Engineering, Validation and external vendors in selection, implementation and lifecycle management ...

engineers, and constantly think proactively and innovatively. The desire and ability to work in an ambiguous, collaborative environment is essential for success.Key job responsibilitiesCore Incident Management: Troubleshoot and resolve incoming incidents related to office infrastructure (AV, Print & Network) within defined target times, using judgment to determine … incident requires troubleshooting or routing to a service manager team, working with team members and cross-functional partners to deliver solutions. Use runbooks and technical judgment to determine the scope and severity of incidents, involving stakeholder teams as necessary and escalating roadblocks and risks when needed while learning best ...

underpin critical defence, government and public sector services.What you will do as a Senior Application EngineerSupport, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflowsDeliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level objectives.Contribute … application architecture, integration, and lifecycle activities under the guidance of senior engineers.Collaborate with stakeholders across engineering, service management, and business teams to resolve technical issues.Mentor junior engineers and specialists, supporting their development and promoting best practices.Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing.Ensure compliance with engineering ...

current and future business objectives.Define, implement and consistently review security strategy to ensure alignment with business intent. Lead the Roke Security Team.Physical security management, including access control, classified asset management, security infrastructure management and meeting contractual obligations.Management of security incidents including containment, reporting, lessons learned and appropriate … frameworks. · Extensive working knowledge of National Security Vetting and aftercare. · Experience managing multi-site operations and contracted guard forces. · Strong leadership, stakeholder engagement, and incident-management skills.Has previous Line Management experienceDesirable:Experience with UK Government Security Policy GovS007Familiarity/experience of dealing with Security Aspect Letters including ...

Provide a value-added service to customers. MAIN DUTIES, INCLUDING BUT NOT RESTRICTED TO: Receive and act on all customer Incidents\Events\Request notifications Incident Management – Prioritises and diagnoses, investigates incidents according to agreed procedures. Incident Management – Facilitates recovery, following resolution of Incidents, documents and closes … resolved Incidents, Events and/or Requests via agreed procedures. Implementation of agreed IT Infrastructure changes and following maintenance routines Network Support – Uses Network Management tools where applicable to investigate and diagnose network problems, collect performance statistics, and create reports Customer Service - Liaise with customers regarding fault correction progress ...

KPIs, telemetry, and moderately complex dashboards; directs design of functional/correctness requirements, fault‐injection tests, and replication/synchronization strategies. Ensures proactive incident management, operational readiness, and on‐call coverage; drives encryption/access control practices, remediation plans, and compliance documentation. Oversees development and maintenance of automation …/IaC and partners with teams on change‐management plans enabling safe patching, updates, and rollbacks.Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that ...

Define and enforce secure configurations, network segmentation, identity and access controls for public cloud (primarily AWS).Application & infrastructure hardening: Implement secure coding practices, vulnerability management, secrets management and runtime protections for services and CI/CD pipelines.Detection & response: Build and maintain monitoring, logging and alerting for security events … lead incident response and post‐incident reviews to drive remediation and lessons learned.Incident Management: Support ENSEK’s 24/7 Incident Management processes to ensure security and stability for clients.Automation & tooling: Automate security checks, policy enforcement and remediation using IaC, CI/CD integrations ...

engineering teams.The role will report into the Service Delivery Manager for the respective NTT DATA account along with being part of the Applications Management practice. What experience you'll bring: Demonstrated strong analytical skills, problem solving/debugging skillsBe a self-starter with high motivation to succeedBe a team … Human Resource End-to-End Business FlowsExpert functional knowledge of multiple Oracle Cloud HCM modules (Core HR, Global Payroll (UK), Oracle Cloud Talent Management, Absence Management, HR Help Desk, Oracle Cloud Learning and ORC)Technical skills in fast formulas, Redwood migration, VBCS, OTBI, BI reports, HCM extracts ...

with customers and internal stakeholders. Work collaboratively with technical support teams to ensure customer issues are resolved efficiently and effectively. Oversee key ITIL service management processes, including Major Incident Management, Change Management and Problem Management. Produce, maintain and enhance service reports, ensuring customers receive clear … minimum of three years' experience in a Service Delivery Manager role, ideally within a mature Security Operations Centre (SOC) environment. Experience using service management and collaboration platforms such as CRM systems, Salesforce, Confluence, Microsoft Power Apps and Microsoft 365. A solid understanding of cybersecurity technologies and concepts, including SIEM ...