1 to 25 of 224 SLA Jobs in the UK excluding London

the Service Desk mailbox, phones, and monitoring screens, logging and recording all interactions, incidents, and service request tickets. Manage resolver group queue stacks, ensuring SLA clocks do not expire and tickets are continually updated or appropriately escalated. Contribute to technical documentation on known issues, errors, workarounds, and permanent fixes. Manage more »

technical issues to non-IM&T or technical staff, both internally within IM and externally within POs and Customers. Also to be involved in SLA meetings as appropriate and negotiations with third parties. Support the creation of designs and mock-ups for new solutions. Manage small teams on quick turnaround more »

proposed Window systems. Help resolve errors in the Windows Server landscape Help the team configure, maintain, and administrate Windows equipment Maintain Service Level Agreements (SLA) surrounding incidents and requests Act as a technical escalation point to the tier two support team for incidents and service requests when required Build processes more »

coaching to your colleagues so that they can continue to learn from your experience and knowledge. KPIs 95% resolution of Internal IT tickets within SLA To pass Microsoft certifications that are relevant to the job role and wider company objectives 95% positive CSAT score on Internal IT tickets Retention of more »

the calls that you take and will be responsible for prioritising incidents quickly whilst providing high standards of customer service in line with agreed SLA’s. This position is both technical and customer service based and is ideal if you are looking to progress in an IT Support career and more »

the calls that you take and will be responsible for prioritising incidents quickly whilst providing high standards of customer service in line with agreed SLA’s. This position is both technical and customer service based and is ideal if you are looking to progress in an IT Support career and more »

the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take more »

the appropriate Team. Maintain a high degree of customer service for all support queries and adhere to all service management principles, KPI’s and SLA’s. Remote support of users. Experience of troubleshooting, supporting or maintaining Windows and other PC and virtual environments. Travel may be necessary from time to more »

Customer Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. Ensure Department/Contract meets SLA performance targets. Maintain and improve customer satisfaction levels. Provide local hands and eyes assistance to remote support groups. Understand and adhere to Company and Customer more »

for technical queries Develop and manage KPI metrics and reports to ensure the Service Desk aligns with ITIL v4 best practices and meets agreed SLA targets Benefits: Flexible home working options Supportive team and dynamic working environment The Ideal Candidate Your proactive attitude, combined with technical expertise, will ensure you more »

of IT staff as required Adhere to the IT Security Strategy at all times Communicate with members of the IT department to ensure internal SLA's are met Attend departmental meetings as required, contributing as necessary Provide regular updates on progress to relevant teams and individuals Finally, let's tell more »

role is to also support and lead a small IT support team around the service and ensure the team are adhering to workloads and SLA’s, always providing a high level of service. The role would suit a strong 2nd line IT Support candidate that has had some experience of more »

mitigation. 3rd party/vendor liaison with respect to technical support, build and maintenance. Meet levels of service in line with published/agreed SLA's. Adherence to all Pilgrim's Europe processes including: - Raising, reviewing and approval of Change Controls. Identify, investigate, update and resolve problem records. Ensuring the more »

interactions, incidents and service request tickets ensuring they are accurately raised, categorised and prioritised; * Monitor and manage resolver group queue stacks ensuring that the SLA clocks do not expire, tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups; * Perform in-depth technical more »

Major Incident.. Request Fulfilment. Problem. Change. Access. Knowledge. Asst & Configuration The management of mature ITIL-based service management processes and controls. The establishment of SLA’s and adherence to industry standard KPIs. Ensuring customer service feedback is received and that a culture of continuous improvement is established and maintained for more »

Office (2010/365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with more »

to speak to internal customers in a non-technical way manage 3rd party suppliers to ensure that incident resolutions are achieved within the agreed SLA sound knowledge of IT systems, network configuration, significant applications and desktop support solid understanding of incident management and ITIL principles excellent attention to detail, strong more »

near Leighton Buzzard and be responsible for providing customer support via a service desk. You should have excellent communication skills, experience of working to SLA's and a passion for technology. This is a great role for someone who has 1st/2nd Line skills and is looking for the more »

Service Desk Engineer you will be: The escalation point for the service desk team. Carrying out open incident management to gain quick resolution on SLA Stepping into a shift lead role in the absence of management Mentoring and coaching the teams They are looking for Senior Service Desk Engineers who more »

solving of incidents raised by external customers. Ability to communicate effectively with clients and manage technical queries and events in line with customer specific SLA/KPI's is essential. Working as part of a multi-disciplined team with both vendor and structured training provided with the objective of holding more »

ticket management system Providing 1st line Server, Network & Desktop technical support Conducting hardware configurations and software installations Managing and working to internal and customer SLA's, escalating problems when necessary Creating and maintaining infrastructure documentation tailored to individual clients needs Taking proactive end-to-end ownership to resolve issues when more »

interactions, incidents and service request tickets ensuring they are accurately raised, categorised and prioritised; Monitor and manage resolver group queue stacks ensuring that the SLA clocks do not expire, tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups; Perform in-depth technical more »

that all direct reports have a clear plan for training and development. Ensure Incidents, Service Requests, problems and Changes are actioned within the agreed SLA Produce monthly IT Service MI reports to demonstrate performance of key SLAs and KPIs. Lead and/or participate in internal and external audits as more »

that all direct reports have a clear plan for training and development. Ensure Incidents, Service Requests, problems and Changes are actioned within the agreed SLA Produce monthly IT Service MI reports to demonstrate performance of key SLAs and KPIs. Lead and/or participate in internal and external audits as more »

appropriate information for the type of request Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved as efficiently as possible Maintain accurate records of activities completed throughout the lifecycle of a ticket (ticket history more »