1 to 25 of 401 SLA Jobs in the UK excluding London

Excellent cross-team communications, ensuring IT issues that are not resolved in the first instance (Tier 1.5) are picked up, triaged and resolved within SLA/Priority Knowledge Management, KB article ownership for SME’s and regular review/updates Executive user support to key stakeholders and senior management. Managing ...

Excellent cross-team communications, ensuring IT issues that are not resolved in the first instance (Tier 1.5) are picked up, triaged and resolved within SLA/Priority* Knowledge Management, KB article ownership for SME’s and regular review/updates* Executive user support to key stakeholders and senior management.* Managing ...

Excellent cross-team communications, ensuring IT issues that are not resolved in the first instance (Tier 1.5) are picked up, triaged and resolved within SLA/Priority Knowledge Management, KB article ownership for SME’s and regular review/updates Executive user support to key stakeholders and senior management. Managing ...

wired/wireless networking.* Proven experience of an ITSM platform, for example ServiceNow or equivalent, including accurate ticket logging, categorisation, prioritisation, SLA awareness and clear audit-quality updates.* Good knowledge of Apple client environments, including macOS and iOS, user support and device troubleshooting.* Applied knowledge of scripting and automation ...

delivering a positive user experience. A methodical approach to troubleshooting and problem solving. Ability to work effectively under pressure, manage competing priorities and meet SLA targets. Strong team-working and collaboration skills. Desirable Desirable: ITIL 4 Foundation certification. Microsoft, CompTIA or other relevant technical certifications. Experience with ServiceNow, Azure/ ...

resolving technical issues related to Windows desktop and server-based applications Managing incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments Actively tracking application health using performance management tools ...

resolving technical issues related to Windows desktop and server-based applications Managing incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments Actively tracking application health using performance management tools ...

ITIL V3 focused service delivery framework Stakeholder Management within the whole business including IT and external stakeholders Work to defined Service Level Agreements (SLA'S) and Key Performance Indicators (KPI's) AREAS OFKNOWLEDGE AND EXPERTISE You will have: Awareness of infrastructure: Azure, Windows Server 2012+ ESX/VMware, Messaging (Exchange ...

clearly to non-technical users. Small projects, e.g. new starter setups, device rollouts, office moves Own tickets end to end in a PSA within SLA, with minimal escalation Contribute to client technical reviews and recommendations Technical experience Hands-on experience with Microsoft 365administration: Entra ID, Exchange Online, Intune, SharePoint/ ...

Linux would be beneficial. Strong communication and problem-solving skills with a genuinely customer-focused approach. Ability to manage multiple incidents and priorities within SLA-driven environments. Flexibility to work within a rotating shift pattern, including nights, weekends and holidays. Additional Information Why Version 1 Be part of a global ...

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

time entries, dependencies and next actions Lead advanced diagnosis and resolution across infrastructure, Microsoft cloud, networking, security, backup/DR and telephony, prioritised to SLA and customer impact Provide clear and timely customer updates throughout complex incidents, Problems and engineering activity Own assigned Problem records, identify recurring incidents, complete Root ...

time entries, dependencies and next actions Lead advanced diagnosis and resolution across infrastructure, Microsoft cloud, networking, security, backup/DR and telephony, prioritised to SLA and customer impact Provide clear and timely customer updates throughout complex incidents, Problems and engineering activity Own assigned Problem records, identify recurring incidents, complete Root ...

achievedExcellent cross-team communications, ensuring IT issues that are not resolved in the first instance (Tier 1.5) are picked up, triaged and resolved within SLA/PriorityKnowledge Management, KB article ownership for SME’s and regular review/updatesExecutive user support to key stakeholders and senior management.Managing escalated Incidents ...

clearly to non-technical users. Small projects, e.g. new starter setups, device rollouts, office moves Own tickets end to end in a PSA within SLA, with minimal escalation Technical experience Hands-on experience with Microsoft 365administration: Entra ID, Exchange Online, Intune, SharePoint/Teams/Azure Networking knowledge, including ...

applications Strong adherence to ITIL processes and IT Service Management practices, including platforms such as ServiceNow Ability to manage competing priorities and work within SLA targets while collaborating in a fast-paced support environment Advanced troubleshooting capability with a strong track record of taking ownership, ensuring accountability, and delivering timely ...

organisation and the overall business objectives of the organisation. What we expect of you Essential 2-3 years of experience in a similar SLA-driven support role. Proven Customer service Skills Industry-recognised qualifications in relevant areas. Good level of knowledge/experience in the following technologies (Certification an advantage ...

rate on all incidents. Effective and accurate escalation of issues to appropriate IT teams in a timely manner to alleviate the risk of breaching SLA’s. Use our proactive monitoring tools to monitor the health of our IT estate and proactively log issues according to our internal processes. Level ...

/or Service Management. Support Service Management on the reporting of incidents Problem Management: Will manage, monitor and resolve Problems in accordance with agreed SLA's Patch and Signature Deployment: Deployment of monthly security patches to Microsoft server environments using the Microsoft WSUS toolset and regular signature deployments for tools ...

system upgrades, office technology deployments, and technology improvement initiatives as required. We would love to hear from you if you have: Experience working within SLA targets and ability to manage workload based on business impact and urgency. Experience using an ITSM platform such as FreshService, ServiceNow or Jira Service Management. ...

Relevant Microsoft or technical certifications. Job responsibilities Provide 2nd and 3rd line technical support across Microsoft-centric customer environments, ensuring excellent service delivery and SLA performance. Monitor, maintain, and optimise customer infrastructure, cloud platforms, and security solutions to maximise reliability and performance. Troubleshoot complex incidents and collaborate with customers ...

user devices, resolving requests at first contact wherever possible. Logging, prioritising and managing incidents accurately within the Service Desk system, ensuring appropriate SLA assignment. Taking ownership of support tickets from initial contact through to resolution, keeping users updated throughout. Assessing the impact of incidents and escalating more complex issues ...

risk and readiness in a calm and commercially sensible way. Run governance forums, service reviews and supplier performance discussions. 4. BAU service management Own SLA and KPI performance, service reporting and customer governance. Provide oversight of Major Incident, Problem and Change Management. Manage service risk, capacity, demand and supplier performance. ...

support experience. Location: Manchester (onsite full time) What you'll do Undertake incident and request tasks Possess 2nd line responsibility for resolving incidents to SLA Maintain a <2% incident per month target Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal ...