SLA Jobs in the UK excluding London

1 to 25 of 224 SLA Jobs in the UK excluding London

IT Support Analyst (SC Eligible)

Milton Keynes, Buckinghamshire, United Kingdom
Hays Technology
the Service Desk mailbox, phones, and monitoring screens, logging and recording all interactions, incidents, and service request tickets. Manage resolver group queue stacks, ensuring SLA clocks do not expire and tickets are continually updated or appropriately escalated. Contribute to technical documentation on known issues, errors, workarounds, and permanent fixes. Manage more »
Employment Type: Contract
Rate: £240 - £265/day £240 - 265 Per day Outside IR35
Posted:

Development Service Delivery Manager

Liverpool, United Kingdom
Hybrid / WFH Options
Mersey Care NHS Foundation Trust
technical issues to non-IM&T or technical staff, both internally within IM and externally within POs and Customers. Also to be involved in SLA meetings as appropriate and negotiations with third parties. Support the creation of designs and mock-ups for new solutions. Manage small teams on quick turnaround more »
Employment Type: Fixed-Term
Salary: £46148.00 - £52809.00 a year
Posted:

Wintel Infrastructure Engineer

Leeds, Swillington Common, West Yorkshire, United Kingdom
Concept Onyx Recruitment
proposed Window systems. Help resolve errors in the Windows Server landscape Help the team configure, maintain, and administrate Windows equipment Maintain Service Level Agreements (SLA) surrounding incidents and requests Act as a technical escalation point to the tier two support team for incidents and service requests when required Build processes more »
Employment Type: Permanent
Salary: £35000 - £42000/annum + Up to 10% Annual Bonus + excellent
Posted:

Technical Services Analyst

Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
coaching to your colleagues so that they can continue to learn from your experience and knowledge. KPIs 95% resolution of Internal IT tickets within SLA To pass Microsoft certifications that are relevant to the job role and wider company objectives 95% positive CSAT score on Internal IT tickets Retention of more »
Employment Type: Permanent
Posted:

Service Desk Analyst/ 1st Line Support

Leicestershire, United Kingdom
Big Red Recruitment Midlands Limited
the calls that you take and will be responsible for prioritising incidents quickly whilst providing high standards of customer service in line with agreed SLA’s. This position is both technical and customer service based and is ideal if you are looking to progress in an IT Support career and more »
Employment Type: Permanent
Salary: £24000 - £25000/annum
Posted:

Service Desk Analyst/ 1st Line Support

LE10 0AT, Hinckley, Leicestershire, United Kingdom
Big Red Recruitment Midlands Limited
the calls that you take and will be responsible for prioritising incidents quickly whilst providing high standards of customer service in line with agreed SLA’s. This position is both technical and customer service based and is ideal if you are looking to progress in an IT Support career and more »
Employment Type: Permanent
Salary: £24000 - £25000/annum
Posted:

2nd Line Support Engineer

NE12, Forest Hall, North Tyneside, Tyne & Wear, United Kingdom
Three Sixty Talent
the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take more »
Employment Type: Permanent
Salary: £24000 - £30000/annum
Posted:

1st Line IT Support Analyst

Northamptonshire, England, United Kingdom
Hybrid / WFH Options
Bright Horizons UK
the appropriate Team. Maintain a high degree of customer service for all support queries and adhere to all service management principles, KPI’s and SLA’s. Remote support of users. Experience of troubleshooting, supporting or maintaining Windows and other PC and virtual environments. Travel may be necessary from time to more »
Posted:

TECHBAR Engineer

Macclesfield, Cheshire East, Cheshire, United Kingdom
Click Digital
Customer Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. Ensure Department/Contract meets SLA performance targets. Maintain and improve customer satisfaction levels. Provide local hands and eyes assistance to remote support groups. Understand and adhere to Company and Customer more »
Employment Type: Contract
Rate: £24.18/hour
Posted:

Senior Support Analyst

Norwich, Norfolk, East Anglia, United Kingdom
Hybrid / WFH Options
Tiger Eye Consulting
for technical queries Develop and manage KPI metrics and reports to ensure the Service Desk aligns with ITIL v4 best practices and meets agreed SLA targets Benefits: Flexible home working options Supportive team and dynamic working environment The Ideal Candidate Your proactive attitude, combined with technical expertise, will ensure you more »
Employment Type: Permanent, Work From Home
Salary: £50,000
Posted:

Service Delivery Engineer

Birmingham, West Midlands, United Kingdom
Vistry Group
of IT staff as required Adhere to the IT Security Strategy at all times Communicate with members of the IT department to ensure internal SLA's are met Attend departmental meetings as required, contributing as necessary Provide regular updates on progress to relevant teams and individuals Finally, let's tell more »
Employment Type: Permanent
Posted:

Information Technology Support Team Lead

Crawley, England, United Kingdom
Hybrid / WFH Options
Better Days Recruitment
role is to also support and lead a small IT support team around the service and ensure the team are adhering to workloads and SLA’s, always providing a high level of service. The role would suit a strong 2nd line IT Support candidate that has had some experience of more »
Posted:

Infrastructure Specialist - Workplace Technology

Warwick, Warwickshire, West Midlands, United Kingdom
Pilgrims Europe
mitigation. 3rd party/vendor liaison with respect to technical support, build and maintenance. Meet levels of service in line with published/agreed SLA's. Adherence to all Pilgrim's Europe processes including: - Raising, reviewing and approval of Change Controls. Identify, investigate, update and resolve problem records. Ensuring the more »
Employment Type: Permanent
Posted:

Operations Analyst

Milton Keynes, Buckinghamshire, South East
LA International Computer Consultants Ltd
interactions, incidents and service request tickets ensuring they are accurately raised, categorised and prioritised; * Monitor and manage resolver group queue stacks ensuring that the SLA clocks do not expire, tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups; * Perform in-depth technical more »
Employment Type: Contract
Rate: £175 - £268
Posted:

IT Operations and Support Manager (D365)

Andover, England, United Kingdom
Le Creuset
Major Incident.. Request Fulfilment. Problem. Change. Access. Knowledge. Asst & Configuration The management of mature ITIL-based service management processes and controls. The establishment of SLA’s and adherence to industry standard KPIs. Ensuring customer service feedback is received and that a culture of continuous improvement is established and maintained for more »
Posted:

1st Line Support Engineer

ME14, Weavering, Kent, United Kingdom
Constant Recruitment Ltd
Office (2010/365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with more »
Employment Type: Permanent
Salary: £23500 - £28000/annum
Posted:

Accounting Application Support Engineer

Portsmouth, Hampshire, South East, United Kingdom
Hybrid / WFH Options
TC Group
to speak to internal customers in a non-technical way manage 3rd party suppliers to ensure that incident resolutions are achieved within the agreed SLA sound knowledge of IT systems, network configuration, significant applications and desktop support solid understanding of incident management and ITIL principles excellent attention to detail, strong more »
Employment Type: Permanent, Work From Home
Salary: £35,000
Posted:

Service Desk Analyst

Dunstable, Central Bedfordshire, Bedfordshire, United Kingdom
1 Tech Staffing Ltd
near Leighton Buzzard and be responsible for providing customer support via a service desk. You should have excellent communication skills, experience of working to SLA's and a passion for technology. This is a great role for someone who has 1st/2nd Line skills and is looking for the more »
Employment Type: Permanent
Salary: £24000 - £28000/annum
Posted:

Senior Service Desk Analyst

Manchester Area, United Kingdom
Searchability®
Service Desk Engineer you will be: The escalation point for the service desk team. Carrying out open incident management to gain quick resolution on SLA Stepping into a shift lead role in the absence of management Mentoring and coaching the teams They are looking for Senior Service Desk Engineers who more »
Posted:

Service Desk Engineer - 2nd Line

Milton Keynes, Buckinghamshire, United Kingdom
Tate
solving of incidents raised by external customers. Ability to communicate effectively with clients and manage technical queries and events in line with customer specific SLA/KPI's is essential. Working as part of a multi-disciplined team with both vendor and structured training provided with the objective of holding more »
Employment Type: Permanent
Posted:

1st Line Support Engineer

Dartford, Kent, South East, United Kingdom
Insight Select
ticket management system Providing 1st line Server, Network & Desktop technical support Conducting hardware configurations and software installations Managing and working to internal and customer SLA's, escalating problems when necessary Creating and maintaining infrastructure documentation tailored to individual clients needs Taking proactive end-to-end ownership to resolve issues when more »
Employment Type: Permanent
Salary: £28,000
Posted:

IT Operations Analyst - DV Clearance

Milton Keynes, Buckinghamshire, United Kingdom
Adecco
interactions, incidents and service request tickets ensuring they are accurately raised, categorised and prioritised; Monitor and manage resolver group queue stacks ensuring that the SLA clocks do not expire, tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups; Perform in-depth technical more »
Employment Type: Contract
Rate: £200 - £260/day
Posted:

IT Support Manager

Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Hybrid / WFH Options
Searchability (UK) Ltd
that all direct reports have a clear plan for training and development. Ensure Incidents, Service Requests, problems and Changes are actioned within the agreed SLA Produce monthly IT Service MI reports to demonstrate performance of key SLAs and KPIs. Lead and/or participate in internal and external audits as more »
Employment Type: Permanent, Work From Home
Salary: £30,000
Posted:

Information Technology Support Manager

Stoke-On-Trent, England, United Kingdom
Searchability®
that all direct reports have a clear plan for training and development. Ensure Incidents, Service Requests, problems and Changes are actioned within the agreed SLA Produce monthly IT Service MI reports to demonstrate performance of key SLAs and KPIs. Lead and/or participate in internal and external audits as more »
Posted:

Shift Engineer

South West, United Kingdom
Claranet
appropriate information for the type of request Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved as efficiently as possible Maintain accurate records of activities completed throughout the lifecycle of a ticket (ticket history more »
Employment Type: Permanent
Posted:
SLA
the UK excluding London
10th Percentile
£24,960
25th Percentile
£27,500
Median
£33,500
75th Percentile
£46,000
90th Percentile
£60,000