151 to 175 of 196 SLA Jobs in the UK excluding London

role) using spreadsheets Consolidate consignments for distribution Box/unbox IT equipment and support pallet movement Communicate progress and delays proactively Work to meet SLA targets and productivity goals What We're Looking For Strong written and verbal communication skills Background in IT or technical support Data input experience with ...

domain. Maintain and enhance ETL pipelines built on Glue + Iceberg + Athena + Redshift. Monitor production jobs, fix failures, optimize queries, and ensure SLA adherence. Develop automation for operational workflows using Python. Collaborate with data architects, business teams, and network teams for data requirements. Implement best practices for data ...

annum DOE Provide hardware and software support, both remotely and deskside on IT products within the required Service Level Agreement (SLA). To meet our customer needs and a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent ...

Station System Technician Key requirements: Have maintenance experience on either CCTV, CIS, PAVA, PHP or come from an electrical background Experience of working with SLA driven maintenance contracts An understanding of using ServiceNow or using IT for updating/closing jobs/reporting Full UK Driving Licence The job holder ...

/SOC workflows, and cross domain OSS systems. The ideal candidate brings deep knowledge of fault/performance management, alarm normalization, topology aware correlation, SLA monitoring, and closed loop automation, combined with the ability to translate operational challenges into intuitive, scalable product features that reduce MTTR, improve service reliability ...

change in configuration or functionality, working with the Operations Delivery Manager Resolution of business queries and issues Adherence to and reporting on required SLA's Adhere to Acturis Change Board controls and requirements About you: You'll have strong working knowledge of Acturis (both Configuration and Servicing) and be able ...

contracted goods and services, identifying, and meeting all regulatory and quality standards Negotiating robust contracts, including pricing and commercial terms and the development of SLA's and KPI's to support operational requirements. Ensuring compliance with all Procurement policies and processes Supporting the development of global procurement initiatives and their ...

Server. You will be expected to provide effective technical support of the technology within Enterprise Cloud Services Infrastructure to meet customer KPI & SLA's. Use and promote CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements. ...

development of dashboards and analytics tools. The Project Manager will also be required to manage procurement processes, evaluate technology vendors and oversee contracts, SLA's and commercial agreements. They will define and document project scope, objectives and deliverables in alignment with business priorities. They will develop and maintain project plans ...

managed appropriately, and contribute to maintaining high levels of customer satisfaction. The role also requires strong adherence to IT service management best practice, including SLA compliance, accurate ticket documentation, effective communication, and cross team collaboration to resolve complex issues. Key Responsibilities Support the Shift Leader by coordinating Service Desk activity … deputising when required, and acting as the escalation point for complex or high priority incidents. Ensure the team follows procedures, manages tickets effectively, meets SLA expectations, and maintains accurate, high quality ticket documentation. Handle and triage IT incidents and requests across phone, email, and ticketing systems, prioritising and resolving them ...

managed appropriately, and contribute to maintaining high levels of customer satisfaction.The role also requires strong adherence to IT service management best practice, including SLA compliance, accurate ticket documentation, effective communication, and cross-team collaboration to resolve complex issues. Key Responsibilities Support the Shift Leader by coordinating Service Desk activity during … deputising when required, and acting as the escalation point for complex or high-priority incidents. Ensure the team follows procedures, manages tickets effectively, meets SLA expectations, and maintains accurate, high-quality ticket documentation. Handle and triage IT incidents and requests across phone, email, and ticketing systems, prioritising and resolving them ...

Job summary Are you an enthusiastic IT Service Desk analyst looking for a new challenge in the NHS? Do you enjoy troubleshooting complex IT issues? We are recruiting IT Service Desk Analysts to complement our ...

support on all hardware and software in use by the company Provide a high level of service when queries are raised, respond within SLA timeframes, assisting the business in providing excellent service to its clients Assist with the development, implementation and delivery of systems and services in line with company … communication skills both written and verbal are required Good planning and organisation skills are required to ensure faults are investigated, communicated and resolved within SLA timeframes Team player able to motivate to succeed and willing to help This is an excellent opportunity to join a market leading business within ...

responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points. … issues spanning all end-user-computing, infrastructure, business systems, telephony etc. * Support projects as required * Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld * Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly * Receive and manage calls from internal ...

A Huddersfield company are seeking an IT Service Desk Technician who enjoys variety, visibility and hands-on work to join their team. You will support senior leaders and wider staff while gaining exposure across the ...

Service Management Account Lead, you will take ownership of end-to-end service delivery for one or more key client accounts. leading performance, driving SLA achievement, and building strong, trusted relationships with stakeholders at every level. Youll be the central point of coordination for all Service Management activity, ensuring every … element of delivery meets contractual obligations and reflects the high standards expected in this role. You will: Ensure SLA performance meets all contractual commitments, taking accountability for monitoring outcomes Provide direction and leadership to delivery resources aligned to your accounts Build effective relationships with internal operations teams to enable seamless ...

issues, explaining findings clearly Working with internal technical teams to resolve complex data or configuration problems Managing incidents and service requests in line with SLA targets Applying configuration changes, system updates, and fixes where required Maintaining detailed case notes and contributing to knowledge bases and data-related documentation What … forms, workflows, or integrations Confident communicator, able to explain data and technical issues to non-technical users Experience working in an IT service or SLA-driven environment Desirable (not essential): Basic SQL or database experience Exposure to APIs, JSON, or data integrations Experience with low-code platforms, automation tools ...

love to hear from you. To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will … Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real ...

Responsibilities · Lead, mentor and develop Support Desk and Onsite Project teams. · Oversee training, development plans and performance reviews. · Set and monitor KPI’s and SLA’s to drive excellence. · Foster a culture of collaboration, accountability and continuous improvement. · Ensure effective workforce planning and scheduling. · ConnectWise Manage or similar PSA platforms … Service Delivery · Act as the senior technical escalation point for advanced support issues · Oversee daily Support Desk and Project performance to maintain SLA targets · Work closely with the Service Delivery Manager to uphold exceptional service · Drive improvements in efficiency, first-time fix rates and client satisfaction. · Build strong relationships with ...

role The Media Ops Lead is responsible for driving campaign delivery and operational excellence across OpCos by defining robust governance frameworks and ensuring strict SLA compliance. This role orchestrates seamless execution through high-level collaboration across Ops, Tech, Data, and Sales teams to resolve escalations and maintain service reliability. Ultimately … service delivery within high-growth, multi-market organizations - Demonstrated success in leading teams through process optimization, workflow automation, and delivery standardization - Strong understanding of SLA design, QA protocols, and incident management frameworks, with the ability to balance speed, efficiency, and quality - Excellent problem-solving and analytical skills, using data ...

Monday - Friday Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required ...

vendor parts * Working with our courier partners * Checking the warranty on all vendors web portals and accurately processing accordingly * Managing the Service Level Agreement (SLA) * Using Excel to maintain the reporting for all vendors. * Maintaining the accuracy of serial and asset tracking * Be meticulous when scanning components/devices onto ...

/advise as and when needed, supporting the continued growth of client relationships. In addition, you will also be responsible for both contract and SLA management, keeping accurate technical documentation on projects worked. On top of this, you will also be responsible for leading major incident management processes, liaising both … ITIL framework. Finally, you will have strong organisational, analytical and communicational skills. The Role : Primary point of contact for customers Contract and SLA management Leading major incident management processes The Person : Background within IT Managed Services Previous working experience in a Service Delivery Manager role or a related position Prior ...

require, that are within your capability and status. Operational Oversight & KPI Delivery Maintain full oversight of team performance against KPIs, including productivity, quality, SLA adherence and customer outcomes. Oversee day-to-day operational performance across all your team, ensuring resources are realigned to respond to trends and demand. Manage staff … cost exposure are minimised through strong controls and adherence to process. Act as a first level escalation point for your team, ensuring FCA and SLA compliance. Quality, Audit & Compliance Monitor, audit and report on the team's performance. Set and monitor targets. Analyse audit outcomes, trends and root causes, ensuring ...

require, that are within your capability and status. Operational Oversight & KPI Delivery Maintain full oversight of team performance against KPIs, including productivity, quality, SLA adherence and customer outcomes. Oversee day-to-day operational performance across all your team, ensuring resources are realigned to respond to trends and demand. Manage staff … cost exposure are minimised through strong controls and adherence to process. Act as a first level escalation point for your team, ensuring FCA and SLA compliance. Quality, Audit & Compliance Monitor, audit and report on the team's performance. Set and monitor targets. Analyse audit outcomes, trends and root causes, ensuring ...