151 to 175 of 294 SLA Jobs in the UK excluding London

aligned, customer-centric solutions Comfortable owning conversations with stakeholders and leading the solution narrative Desirable: Vendor certifications (Microsoft - desirable) Experience working within MSP environments & SLA-driven services Background in consultancy or project delivery Why Join? You’ll be joining a forward-thinking, high-growth technology business that invests ...

aligned, customer-centric solutions Comfortable owning conversations with stakeholders and leading the solution narrative Desirable: Vendor certifications (Microsoft - desirable) Experience working within MSP environments & SLA-driven services Background in consultancy or project delivery Why Join? You’ll be joining a forward-thinking, high-growth technology business that invests ...

agreed Service Acceptance Criteria including operational expenditure budget Create and publish agreed service artefacts such as (but not confined to) Service Definition, Service Level Agreement and Service Catalogue entry. Chair any necessary meetings between the project and support stakeholders (internal and external) and provide regular progress updates to all support ...

support model requirements. Define service operating models, governance structures, and support arrangements. Develop service acceptance criteria, support requirements, and transition plans. Contribute to SLA, KPI, and underpinning contract development. Identify and manage service-related RAID items, constraints, exclusions, and SPOFs. Define early life support requirements and service readiness activities. Design ...

meticulous attention to detail Administration and organisational skills Excellent customer relations and interpersonal skills Ability to take responsibility Ability to multi task and meet SLA based deadlines Ability to work on own initiatives, whilst part of a larger service delivery team Additional requirements/Advantages: Experience of incident based ticketing ...

team to account while developing it. Essential * Proven leadership of service desk and/or field engineering teams, with a track record of SLA performance and customer satisfaction * Strong stock, asset and inventory control experience, ideally where stock is managed as a financial asset * Procurement and cost-control experience with ...

highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA's and KPI's to ensure consistent, high quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. ...

Absence, Talent, etc.) Supporting incident management, BAU support and continuous improvement Leading or contributing to requirements gathering and design workshops Ensuring solutions meet SLA/KPI, audit and compliance requirements Collaborating with stakeholders, programme teams and system integrators For Lead roles additionally: Providing technical leadership and design assurance Acting ...

Absence, Talent, etc.) Supporting incident management, BAU support and continuous improvement Leading or contributing to requirements gathering and design workshops Ensuring solutions meet SLA/KPI, audit and compliance requirements Collaborating with stakeholders, programme teams and system integrators For Lead roles additionally: Providing technical leadership and design assurance Acting ...

hour shifts (77). Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging ...

technical delivery across the Studio Tour. Manage departmental budget, reporting (including downtime and P&L), and supplier relationships, ensuring strong cost control and SLA performance. Qualifications and Experience Previous Management experience leading a Technical Services team within the tourism, leisure or heritage industry, ideally within fast moving Visitor Attractions ...

supporting continuous improvement across the estate. Key Responsibilities Lead the day-to-day operation and maintenance of data centre infrastructure, ensuring full compliance with SLA and statutory requirements Manage and develop a team of Shift Engineers, Senior Engineers, and Team Leaders Oversee planned preventative maintenance (PPM), reactive works, and subcontractor ...

supporting continuous improvement across the estate. Key Responsibilities Lead the day-to-day operation and maintenance of data centre infrastructure, ensuring full compliance with SLA and statutory requirements Manage and develop a team of Shift Engineers, Senior Engineers, and Team Leaders Oversee planned preventative maintenance (PPM), reactive works, and subcontractor ...

maintained to current legislative and operational requirements. To support and deputise for the Payroll and Pensions Service Manager in order to ensure that operational SLA's are met. To provide advice and support to the Systems Team in order to develop and maintain the payroll system and to give specialist ...

including creation of support tickets, assigning tickets, following up on queries, responding to contact from end users, and updating and maintaining documentation, within specified SLA’s Resolve non-complex support issues To act as a point of contact for the Technology Operations team Work with Technology Operations and the wider ...

region. Work OT hours as needed to support site stability - Troubleshoot and report facility and data sever-level events within internal Service Level Agreements (SLA) - Create and deploy standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Ensure all safety procedures are adhered to by vendors ...

planned deliverables. Automation of repeat tasks to create efficiency and remove error. Troubleshoot with and support M365 and MDM team members to achieve BAU SLA commitments. Produce working documentation/HLD re Toolset or service configuration. Involvement and leadership of new IT Infrastructure projects. Working across clients to share subject ...

fast-paced environment Desirable Experience Experience using ServiceNow or similar ticketing/workflow systems Knowledge of SharePoint or document management systems Understanding of SLA-driven service environments Experience supporting engineering, cabling, or managed services teams ...

Ansible Docker Kubernetes CloudWatch Prometheus Grafana Loki PRTG Experience required: 3+ years in AWS/cloud infrastructure support Production environment troubleshooting Managed services/SLA-driven support Incident response Linux administration Networking fundamentals Cloud security awareness Strong communication skills Package/benefits: Home based working Flexible working options Career development ...

trained to use IT systems effectively.? Supporting the development of end-user documentation to help users utilise systems and services.? Staying informed about SLA targets and working to achieve them.? Being kept informed during major service outages to understand the impact on users and support communications Accurately logging all support ...

trained to use IT systems effectively.? Supporting the development of end-user documentation to help users utilise systems and services.? Staying informed about SLA targets and working to achieve them.? Being kept informed during major service outages to understand the impact on users and support communications Accurately logging all support ...

trained to use IT systems effectively.? Supporting the development of end-user documentation to help users utilise systems and services.? Staying informed about SLA targets and working to achieve them.? Being kept informed during major service outages to understand the impact on users and support communications Accurately logging all support ...

trained to use IT systems effectively.? Supporting the development of end-user documentation to help users utilise systems and services.? Staying informed about SLA targets and working to achieve them.? Being kept informed during major service outages to understand the impact on users and support communications Accurately logging all support ...

early-life : strong stakeholder feedback, smooth handover to TAMs/BAU. Operational readiness : agreed RACI, tested runbooks/escalations, validated integrations, early KPI/SLA performance trending green. A note on inclusion (really important to us) We’re proud to be an Equal Opportunities Employer and we welcome applications from ...

early-life : strong stakeholder feedback, smooth handover to TAMs/BAU. 🟢 Operational readiness : agreed RACI, tested runbooks/escalations, validated integrations, early KPI/SLA performance trending green. 💙 A note on inclusion (really important to us) We’re proud to be an Equal Opportunities Employer and we welcome applications from ...