151 to 175 of 401 SLA Jobs in the UK excluding London

Customer Success Manager - Team Leader The Customer Success Manager to work with external clients/customers as a trusted advisor. This is an important role building trusted relationships, developing a clear understanding of customer priorities ...

operational ownership and leadership of IAM services within a BAU environment Managing operational service delivery, performance and service-related issues KPI/SLA management, reporting and service improvement IAM Service Design and Target Operating Model Leading service transition, knowledge transfer and shadowing Stakeholder, risk and issue management Driving continuous service ...

operational ownership and leadership of IAM services within a BAU environment Managing operational service delivery, performance and service-related issues KPI/SLA management, reporting and service improvement IAM Service Design and Target Operating Model Leading service transition, knowledge transfer and shadowing Stakeholder, risk and issue management Driving continuous service ...

operational ownership and leadership of IAM services within a BAU environment Managing operational service delivery, performance and service-related issues KPI/SLA management, reporting and service improvement IAM Service Design and Target Operating Model Leading service transition, knowledge transfer and shadowing Stakeholder, risk and issue management Driving continuous service ...

People First in Epsom, United Kingdom, is seeking a capable 2nd Line IT Support specialist to provide frontline IT assistance, troubleshoot incidents, and maintain IT services within SLAs. You will work with O365, AD, Exchange ...

configuration items (CIs) are accurately mapped within a consistent, scalable hierarchy. Customer Service Management: Architect CSM solutions covering case management, customer engagement, customer workspace, SLA compliance and entitlement configuration. Technical Governance & Design Authority: Chair architecture and design review forums, reviewing and approving High-Level Designs (HLDs) and Low-Level Designs ...

configuration items (CIs) are accurately mapped within a consistent, scalable hierarchy. Customer Service Management: Architect CSM solutions covering case management, customer engagement, customer workspace, SLA compliance and entitlement configuration. Technical Governance & Design Authority: Chair architecture and design review forums, reviewing and approving High-Level Designs (HLDs) and Low-Level Designs ...

diplomatic and able to work as part of a team and using own initiative Ability to work well under pressure, prioritising cases to meet SLA’s Flexible to respond to ongoing customer and business demands Experience of supporting software applications Understanding of SIMS.net Experience in Microsoft applications #J-18808-Ljbffr ...

internal resources. This role involves maintaining client satisfaction, contributing to an efficient team and continuously improving processes to meet service standards and SLA's. They ensure the accurate recording of information and work closely with all teams to ensure seamless, consistent and effective service delivery. Main Duties and Responsibilities: Work ...

customer, integration, development, and external technical teams to validate configurations, resolve issues, and coordinate future software releases. Maintain and support server infrastructure to meet SLA requirements and coordinate hardware and software builds with onsite technicians. Create and manage customer address directories and provide ad hoc reports, tools, and utilities ...

governance. Lead a high-performing global production services organization with strong talent development, accountability, and consistent execution across regions. Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms. To be successful in this role, we're seeking the following: Bachelor's degree ...

weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with ...

helpdesk or call logging would be useful, but an interest in learning and providing great customer service is just as important. Experience working within SLA/KPI-driven environments or knowledge of the UK gaming industry would be useful but isn’t essential. Please note, we are unable to sponsor ...

phone, email, and digital channels Managing customer queries with professionalism, empathy, and urgency Scheduling and coordinating field engineers, ensuring optimal route planning and SLA adherence Allocating and prioritising work orders based on skills, availability, and location Communicating updates to customers and internal stakeholders to keep everything running smoothly Escalating complex ...

asset management practices. Third-Party Service Management - Manage key third-party service providers, including resident engineering contracts and specialist contractors, ensuring strong performance, accountability, SLA adherence, and continuous improvement. Health, Safety & Compliance - Champion health, safety, and environmental best practice, ensuring compliance with legislative requirements, company standards, and safe systems ...

cloud computing, etc Assist with defining the processes needed to achieve operational excellence Ensure data quality across all projects/clients Define and manage SLA's for data sets and processes throughout production Lead on the design, build and launch of new data models and pipelines Key Skills/Experience ...

candidate will demonstrate strong problem-solving abilities and comprehensive knowledge of Windows, Citrix, VMware, Exchange/Office apps, and ITSM practices, including ticketing and SLA management. #J-18808-Ljbffr ...

Rapidly expanding business with offices in the centres of Leeds, Manchester, Birmingham and London. Our strategically located training centres have enabled us to become one of the UK’s leading IT and Digital Apprenticeship providers. ...

regions, or time zones. Experience governing core ITIL processes, including Incident, Problem, Change, and Configuration Management. Experience managing outsourced or managed service providers, including SLA governance and service reviews. Job Offer Salary between £55,000 to £65,000 depending on experience. Up to 10% annual bonus. 6% pension match. Cash ...

regions, or time zones. Experience governing core ITIL processes, including Incident, Problem, Change, and Configuration Management. Experience managing outsourced or managed service providers, including SLA governance and service reviews. Desirable Experience defining and delivering ITSM platform roadmaps as a Product Owner. Experience within manufacturing, engineering, logistics, or other operationally critical ...

Taking ownership of listening to and understanding the customer's problem Escalating as necessary to deliver the required service level and meet or exceed SLA Following established processes and recommending improvements, documenting actions taken Delivering low to medium complexity work packages as part of customer implementation projects Monitoring performance through ...

/2027. Hybrid working will be discussed at interview. The role requires designing end-to-end IT service solutions, ensuring scalability, security, and SLA delivery, while integrating with existing processes and technologies. You will detail service models and operational documentation, engage stakeholders, and drive continuous improvement in service performance ...

satisfaction. Ideal candidates will have 2 years of remote IT service desk experience, familiarity with Windows and Office, and knowledge of ITSM tooling and SLA targets. The role offers strong learning opportunities and growth within QA. #J-18808-Ljbffr ...

month fixed term contract. Main Duties: Interrogation of the Service Desk ticketing system Ensuring that raised tickets are responded to within SLA timescales. Be responsible for the timely resolution or escalation of tickets in keeping with ITIL best practices Responding to calls or e-mails on the service desk Carry ...

highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA’s and KPI’s to ensure consistent, high-quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. ...