151 to 175 of 432 SLA Jobs in the UK excluding London

As a senior engineer, you will be working as part of a dedicated team to deliver reactive support, ensuring compliance with the SLAs (Service Level Agreement) associated with the contract. All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful More ❯

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA’s) and operating level agreements (OLA’s) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically More ❯

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA’s) and operating level agreements (OLA’s) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically More ❯

team performance to ensure service levels are met. Respond to escalated customer requests from your team and internal departments. Proactively advise internal teams regarding SLA status and customer feedback with recommendations for how to improve product or process. Develop and ensure that department procedures are properly documented and regularly reviewed More ❯

a specific project or day to day continuous improvement ideas Report performance data for our metering field force - to ensure we are aligned on SLA and KPI compliance Support the Metering Operations Manager & Field Manager in identifying gaps in available reporting and produce/procure new reporting measures where necessary. More ❯

a first responder for customer logged vaults. Configuring and deploying network equipment. Adhering to strict policies and processes around security and data protection. Ensuring SLA requirements and Customer Satisfaction metrics are on or above target. Creating and maintaining comprehensive and meaningful updates within the ticket handling system. Ensuring the escalation More ❯

of ICT services within the Authority, with a focus on Microsoft 365 applications, SharePoint, and PowerPlatform tools. The role involves upholding the ICT Service Level Agreement, managing M365 applications, providing user support and training, and supporting decision-making processes. Additionally, the post holder will facilitate the Fire and Rescue Authority More ❯

near Braintree, responding to customer support enquiries by phone and email. Using the ticket system to keep on top of tickets, response and resolution SLA’s and ensure we deliver exceptional support services. We predominantly use the following technologies • Microsoft Server 2016 and above • Microsoft 365 Cloud • Azure • Dell infrastructure More ❯

near Braintree, responding to customer support enquiries by phone and email. Using the ticket system to keep on top of tickets, response and resolution SLA’s and ensure we deliver exceptional support services. We predominantly use the following technologies • Microsoft Server 2016 and above • Microsoft 365 Cloud • Azure • Dell infrastructure More ❯

on site visits so driving license and access to own vehicle is essential. Ke y Accountabilities Ownership and management of tickets, in accordance with SLA’s and priorities and in line with ITIL-based incident and problem management processes Software application and hardware managed services Resolving issues, updating customers, closing More ❯

Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call More ❯

Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call More ❯

Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call More ❯

Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call More ❯

accordingly Liaise with internal teams, contractors, and clients to ensure timely resolution of issues Produce daily, weekly, and monthly reports on job statuses and SLA performance Maintain accurate records of communications and job updates Assist with invoicing, compliance documentation, and other administrative tasks as required Requirements: Previous experience in a More ❯

base Logging call incidents and providing support to achieve Incident and Problem resolution or escalation Ensure customer issues are addressed promptly and within internal SLA's Help support a wide range of bespoke software packages, as well as various operating systems and networks Provide excellent customer service with a proactive More ❯

warranties and building defects especially at project handover * Approve monthly maintenance reporting and KPI validation, including live jeopardy management and applying for extensions to SLA's as required * Observe the site rules and maintain a smart appearance, leading by example at all times * Perform any other reasonable duties as requested More ❯

Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes. More ❯

Deliver timely, actionable business intelligence reporting to support decision-making. Oversee the support, maintenance, and enhancement of critical business applications, ensuring minimal downtime and SLA compliance. Collaborate with IT, operational teams, and third-party vendors to integrate and improve systems. Drive digital transformation initiatives and promote a culture of continuous More ❯

into the release process. Observability & Reliability Engineering Implement comprehensive monitoring, logging, and tracing stacks (Prometheus/Grafana, Loki, ELK, OpenTelemetry). Define SLOs/SLA dashboards; lead incident response, root‑cause analysis, and post‑mortems. Security & Compliance Embed DevSecOps practices—secrets management, container image hardening, zero‑trust networking, vulnerability management More ❯

tracking, and insightful reporting. In this role you will monitor, analyse, and report performance data for smart metering and infrastructure projects, ensuring alignment with SLA and KPI compliance. This role involves developing and implementing new reporting measures and metrics, working with stakeholders to ensure accurate and timely data collection. Additionally More ❯

both capital and operational. Provide a service that ensures all mechanical and electrical equipment is running to its optimum performance and that all departmental SLA's and KPI's are met; manage and react in a timely manner to equipment outages. Maximize availability of all mechanical and electrical equipment through More ❯

environments, handling tickets, and ensuring systems are maintained and running optimally. Key Responsibilities: Take ownership of customer support tickets, following internal processes and ensuring SLA adherence Troubleshoot issues independently or collaboratively, escalating where necessary Monitor infrastructure performance and proactively address any issues Support installation, configuration, and upgrades of operating systems More ❯

environments, handling tickets, and ensuring systems are maintained and running optimally. Key Responsibilities: Take ownership of customer support tickets, following internal processes and ensuring SLA adherence Troubleshoot issues independently or collaboratively, escalating where necessary Monitor infrastructure performance and proactively address any issues Support installation, configuration, and upgrades of operating systems More ❯

approach to continuous improvement Desirable skills (not essential) Functional understanding of finance modules (GL, AP, FA, AR, CM, OLFM, PO, iProcurement). Knowledge of SLA, MOAC, AME, or Hyperion FCCS. Experience working in a multi-time zone environment. About You You enjoy working collaboratively, are naturally inquisitive, and like to More ❯