201 to 225 of 353 SLA Jobs in the UK excluding London

needed. Key Responsibilities Manage and resolve 2nd line support cases, including hardware/software troubleshooting and remote configurations. Support 1st line with overflow calls and mentoring. Ensure timely updates, SLA adherence, and clear documentation. Escalate complex issues with adequate context to 3rd line or Field teams. Promote ITIL best practices and contribute to continuous service improvement. What You'll Need More ❯

Reporting to the Helpdesk Manager any escalation issues in a timely manner, and ensuring that any risks or concerns are highlighted Assisting the Helpdesk Manager to ensure that all SLA’s are achieved, and service quality levels are maintained To provide technical support internally when appropriate Translate technical knowledge to understandable terms for clients Understand business impact of clients not More ❯

managing a range of liability claims for insurer and insured client. Key Duties & Responsibilities: Review and analysis of management information reports for our Insurer Clients Review and analysis of SLA compliance Review and analysis of internal metrics General office duties Essential Skills and Experience Required: Strong administrative and organisational skills with excellent attention to detail Ability to manage multiple tasks More ❯

into everything we do. Carry out onsite configuration, repair and installation of all devices including AV hardware and Airwave radios to maintain the Forces' IT infrastructure in accordance with SLA's project demands and information security requirements. Manage, maintain, diagnose and rectify problems using complex troubleshooting solutions to diagnose and resolve issues and managed 3rd party suppliers as needed in More ❯

into everything we do. Carry out onsite configuration, repair and installation of all devices including AV hardware and Airwave radios to maintain the Forces' IT infrastructure in accordance with SLA's project demands and information security requirements. Manage, maintain, diagnose and rectify problems using complex troubleshooting solutions to diagnose and resolve issues and managed 3rd party suppliers as needed in More ❯

Product Lead - Salesforce and offers excellent development opportunities with a clear path to Product Lead position in the future. Key Responsibilities: Manage and support various IT platforms while ensuring SLA compliance Lead and motivate cross-functional teams during development projects Provide technical support and resolve customer queries Facilitate collaboration and communication among team members Host workshops and maintain documentation Support More ❯

Microsoft, AWS, Dell) Develop and implement IT category strategies focused on savings and risk management Collaborate with internal teams to ensure optimal supplier performance and compliance Drive vendor reviews, SLA management, and renewal strategies What You Bring: 5-7+ years in IT sourcing/procurement Financial Services or Insurance experience Deep knowledge of software, cloud, infrastructure, telecom, and IT More ❯

and managing as-fitted documentation and handling ECR processes with customer authorities * Proactively identifying and resolving technical issues, working with third parties when necessary * Ensuring system performance remains within SLA parameters * Supporting continuous improvement through adoption of new tools, technologies and best practices What We're Looking For * Strong hands-on experience with Juniper or Cisco networking technologies * Experience working More ❯

The Role B usiness Development Director - Parking & Healthcare APCOA Hybrid Working £80,000 pa + car allowance & bonus We are seeking an experienced and results-driven Business Development Director to lead our efforts in acquiring new business within the Healthcare More ❯

etc. Writing and debugging Python code One or more IaC toolset proficiency e.g. Pulumi or Terraform. Designed and built infrastructure using Azure which takes into consideration: observability, alerting, uptime SLA's and SLO's and Azure DevOps pipelines. Be able to collaborate well with both engineering teams and colleagues in customer-facing teams. Be an excellent communicator both in written More ❯

/fault find in line with BS 2391 • Management of documentation, service sheets etc: to be completed correctly and uploaded to CAFM system. • Management of issued workload to match SLA compliance. Required qualifications to be successful in this role • Good working knowledge of HVAC equipment and systems. • Flexible approach to the job role and the business/projects working hours. More ❯

Monitor actual v projected costs, using the data to inform decisions on project variations Produce documentation as required to support the entire project lifecycle Commercial documentation (including SOW, IPID, SLA) Framework documents detailing the activities, deadlines and details for key phases of the project (including UAT, Data Migration, Go Live) Project reporting (including RAG reports, reports for Project Board, agendas More ❯

enquiries. Accurately input and process orders in the CRM, billing, and management systems. Generate and manage maintenance agreements and contract variations. Respond to and process orders and queries within SLA timeframes. Maintain and update customer data, contracts, and system information. Identify and resolve or escalate order data discrepancies. Create and manage reporting in Excel (portfolios, stats, etc.). Maintain sales More ❯

/launches to ensure adoption Gather feedback on all current and future projects ensuring the end users are considered in decision making Detail, investigate and resolve to a set SLA, general system queries that are highlighted to the team by end users Requirement for Travel to Watford and other Head Office locations Key Skills, Knowledge & Experience Ability to understand and More ❯

Fortinet, Juniper, Aruba, F5 all advantageous. The ability to manage yourself effectively under pressure. Good time management, and the ability to thrive in a fast-paced environment to meet SLA's Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best More ❯

Job Title: Major Incident Manager Location: London,Sheffield, Birmingham, UK (3 days/week Onsite) Duration: 6months+ 500GBP/day Inside IR35 Banking Client Experience required Job Summary: We are seeking a highly skilled and experienced Major Incident Manager to More ❯

concept is desirable. Experience with build automation, test driven development, continuous integration and delivery Experience with Relational and non Relational Databases Previous SRE experience including knowledge about SLO/SLA/SLI and error budgets, is advantageous Experience working or familiarity with one public cloud (AWS, Google or Azure) If this is of interest and you have the required skills More ❯

IT services. Key Responsibilities: Lead and mentor a small team of infrastructure engineers Troubleshoot and resolve complex technical issues (network, server, hosting) Analyse infrastructure performance and produce client-facing SLA reports Drive improvements in system architecture and operational processes Recommend future infrastructure strategies to support business growth Technical Requirements: We're looking for a solid technical leader with expertise in More ❯

issue engineer's uniform.* Production of monthly performance report.* Management of Contract performance schedule.* Chasing subcontractors' reports/schedules* To achieve the teams agreed performance targets and ensure that SLA's are met FM SCHEDULER SKILLS & KNOWLEDGE: * IT Knowledge:o MS Officeo CAFM Systems ESSENTIAL FM SCHEDULER EXPERIENCE: * Previous experience in a customer facing role (Customer Services, Admin, PA, Project More ❯

action/activity/engagement, and anticipate the outcome Fluent in the language of Enterprise SaaS - concepts such as encryption, key management, HA, DBAs, RTO/RPO, SLO/SLA, GDPR, DPAs etc Acknowledged mastery of Sales principles, practices, tactics and tools In-depth understanding of the industry, offering categories and company offerings/strategy Proficient in Microsoft Office particularly More ❯

to tolerances Track Costs and the P&L of each Project (Local Authority) Present to Senior Stakeholders (internal and external) Delivery projects to plan and in adherence to contractual SLA Coordinate with cross-functional teams to ensure project objectives are met. Monitor project progress and make adjustments as necessary to ensure successful completion. Ensure data quality and integrity throughout the More ❯

via telephone, email and online chat. • Dealing with, but not limited to, billing enquiries, technical issues, swapping/ordering terminals, product logistics, ordering stock. • Achieving your KPI’s and SLA’s to provide our customers with the highest level of customer service and support. • Working on systems such as Salesforce, online telephony platforms and other software to support our customer … Zendesk) • Ability to take ownership of customer cases/escalations and handle through to resolution. • Experience of working in a fast paced, business to business environment working successfully within SLA’s and deadlines. What’s in it for you? You’ll work with a collaborative team and have support and development to move into a management role. If that’s More ❯

8am to 6pm and is fully office based in Bracknell. The role involves Handling customer queries both telephone and email in a timely and accurate manner to meet contractual SLA’s. Managing a team of multiple engineers and regular partners to conduct reactive service calls and preventative maintenance visits in an efficient manner. Categorise and resource the correct engineer for More ❯

communications and a desire to deliver first-class support in a mission-critical environment will set you apart. The Role: Manage UK Government support cases for CSCS4 to meet SLA/KPI targets Coordinate with internal engineering and MoD teams for effective case resolution Support planning of service visits and ensure correct technical and logistical execution Contribute to support documentation More ❯

communications and a desire to deliver first-class support in a mission-critical environment will set you apart. The Role: Manage UK Government support cases for CSCS4 to meet SLA/KPI targets Coordinate with internal engineering and MoD teams for effective case resolution Support planning of service visits and ensure correct technical and logistical execution Contribute to support documentation More ❯