201 to 225 of 476 SLA Jobs in the UK excluding London

and log as tickets Assign available engineers who may work with you on a ticket to grow experience Ensure your assigned tickets are meeting SLA’s Assist other engineers with their work Attend client sites when required Update or close all tickets assigned to you at the end of each More ❯

based cybersecurity services and back-end infrastructure. All work will be logged and tracked using our IT Service management platform (Ivanti) to ensure that SLA’s and KPI’s can be tracked. Responsibilities: • Work with clients to deploy Cybersecurity services including (but not limited to): o Sentinel One EDR o More ❯

Cloud) Prepare for and deliver weekly ticket calls and provide updated ticket lists, liaising directly with clients Adhere to the internal and external support SLA's Escalate client tickets when required Engage with client to deliver real insight & added value through case and ticket management Manage the complete supplier onboarding More ❯

Salary: £15.08 - £17.01 PAYE per hour or £20.00 - £22.56 UMB per hour. Customer Service Analyst Role: Log and track end users incidents, working within SLA s. To be able to identify recurring issues and challenges that end users are experiencing and raise these with the relevant teams for further investigation. More ❯

Salary: £15.08 - £17.01 PAYE per hour or £20.00 - £22.56 UMB per hour. Customer Service Analyst Role: Log and track end users incidents, working within SLA s. To be able to identify recurring issues and challenges that end users are experiencing and raise these with the relevant teams for further investigation. More ❯

Salary: £15.08 - £17.01 PAYE per hour or £20.00 - £22.56 UMB per hour. Customer Service Analyst Role: Log and track end users’ incidents, working within SLA’s. To be able to identify recurring issues and challenges that end users are experiencing and raise these with the relevant teams for further investigation. More ❯

Salary: £15.08 - £17.01 PAYE per hour or £20.00 - £22.56 UMB per hour. Customer Service Analyst Role: Log and track end users incidents, working within SLA s. To be able to identify recurring issues and challenges that end users are experiencing and raise these with the relevant teams for further investigation. More ❯

Salary: £15.08 - £17.01 PAYE per hour or £20.00 - £22.56 UMB per hour. Customer Service Analyst Role: Log and track end users’ incidents, working within SLA’s. To be able to identify recurring issues and challenges that end users are experiencing and raise these with the relevant teams for further investigation. More ❯

Salary: £15.08 - £17.01 PAYE per hour or £20.00 - £22.56 UMB per hour. Customer Service Analyst Role: Log and track end users’ incidents, working within SLA’s. To be able to identify recurring issues and challenges that end users are experiencing and raise these with the relevant teams for further investigation. More ❯

all End User Devices, ensuring ICT EUD services are delivered within agreed Service Levels. ROLE RESPONSIBILITIES Provide technical/service EUD knowledge within agreed SLA's; fulfilling Service Requests in relation to end user devices. Ensure EUD Asset data is accurate and validated in line with SACM policy, ensure data More ❯

resolve 2nd line support cases, including hardware/software troubleshooting and remote configurations. Support 1st line with overflow calls and mentoring. Ensure timely updates, SLA adherence, and clear documentation. Escalate complex issues with adequate context to 3rd line or Field teams. Promote ITIL best practices and contribute to continuous service More ❯

proactively resolve issues. Collaborate with development, architecture, and service teams to ensure smooth database deployments, integrations, best practice solution design, and achievement of service SLA requirements. Participate in capacity planning and resource allocation for the DBA team. Ensure high availability and disaster recovery capabilities for all critical database systems. Stay More ❯

to optimise performance. Deliver infrastructure projects within agreed timeframes and budgets . Work within a technical framework to meet customer requirements. Manage systems within SLA agreements , identifying and implementing service improvements. Take ownership of problem resolution , engaging with third parties where necessary. Stay up to date with new products, tools More ❯

users, with the Technical Support Team providing support during office hours. Key Responsibilities: Monitor and respond to technical support requests and system alerts, ensuring SLA and KPI adherence. Provide Azure infrastructure support, including incident response, management, and maintenance. Deliver remote application support for cloud-hosted and on-premise systems. Support More ❯

2nd line support Provision of new laptops for new starters and work with HR for induction Logging and processing support calls and requests meeting SLA's Provide full IT systems support Create and maintain key documentation Provide trend analysis of Service desk software and reporting Skills: M365 Admin O365 IP More ❯

2nd line support Provision of new laptops for new starters and work with HR for induction Logging and processing support calls and requests meeting SLA's Provide full IT systems support Create and maintain key documentation Provide trend analysis of Service desk software and reporting Skills: M365 Admin O365 IP More ❯

to optimise performance. Deliver infrastructure projects within agreed timeframes and budgets . Work within a technical framework to meet customer requirements. Manage systems within SLA agreements , identifying and implementing service improvements. Take ownership of problem resolution , engaging with third parties where necessary. Stay up to date with new products, tools More ❯

to optimise performance. Deliver infrastructure projects within agreed timeframes and budgets . Work within a technical framework to meet customer requirements. Manage systems within SLA agreements , identifying and implementing service improvements. Take ownership of problem resolution , engaging with third parties where necessary. Stay up to date with new products, tools More ❯

to optimise performance. Deliver infrastructure projects within agreed timeframes and budgets . Work within a technical framework to meet customer requirements. Manage systems within SLA agreements , identifying and implementing service improvements. Take ownership of problem resolution , engaging with third parties where necessary. Stay up to date with new products, tools More ❯

resolution Ability to translate technical information for non-technical audiences and provide high-quality customer service Experience maintaining detailed incident reports and working within SLA guidelines Composure and professionalism under pressure with strong organisational skills Diversity, Inclusion & Belonging We're a Times Top 50 Employer for Gender Equality. We're More ❯

resolve issues. • Collaborate closely with development, architecture, and service teams to ensure smooth database deployments and integrations, best practice solution design, and achieve service SLA requirements. • Participate in capacity planning and resource allocation for the DBA team. • Ensure high availability and disaster recovery capabilities for all critical database systems. • Stay More ❯

operate/influence at senior board level Confident with customers and able to manage their expectations commercially Organised, detailed and able to translate contract SLA's and customer requirements into working documentation Flexibility - happy to turn hand to any tasks/do what's needed Big picture thinking - ability to More ❯

team email inboxes. Assisting auditors with any queries they may have during the annual audit. Completing and reviewing complex member calculations ensuring all calculation SLA's are maintained. Reviewing complaint/Historic pension transfer cases Authorization of daily payments. Supporting all processes to maintain compliance and minimise escalations and complaints. More ❯

on problem resolutions, fixes and updating of the technical knowledgebase as required Monitoring of the breach queues to ensure tickets are not breaching their SLA’s Key Competencies of the 2nd Line IT Support Technician: Proven track record of supporting IT networks Thorough knowledge of Microsoft Windows desktop applications and More ❯

key responsibilities include: Providing customer service support by troubleshooting application issues and documenting root causes, keeping stakeholders updated. Ensuring standard requests are completed within SLA and small application changes are delivered in line with priorities, keeping stakeholders informed. Working with architects and colleagues to ensure software upgrades are completed as More ❯