226 to 250 of 293 SLA Jobs in the UK excluding London

FortiAnalyzer Cisco routers (2900, 4000, 8300 series and IOS-XE) Cisco switching platforms (2900 and 9300 series) VPN technologies, IPSEC, BGP, OSPF, IP SLA and QoS Cryptographic and secure communications technologies Qualifications Required FCSS/FCP, CCNA, CCNP or equivalent networking certification. Degree, HND, HNC, or equivalent qualification in Networking ...

Cisco routers and switches Fortinet Fortigate firewalls (FortiManager/FortiAnalyzer) WAN, LAN, VPN and satellite network environments BGP, OSPF, IPSEC, QoS and IP SLA VoIP networking environments Linux-based systems Additional technologies that may be encountered include MPLS, 802.1x, multicast, containerisation and automation tools. What We´ll Expect: Experience designing ...

Cisco routers and switches Fortinet Fortigate firewalls (FortiManager/FortiAnalyzer) WAN, LAN, VPN and satellite network environments BGP, OSPF, IPSEC, QoS and IP SLA VoIP networking environments Linux-based systems Additional technologies that may be encountered include MPLS, 802.1x, multicast, containerisation and automation tools. What We ́ll Expect: Experience designing ...

executive stakeholders. Consolidate and correlate data from multiple platforms to create a unified and prioritised exposure view. Develop dashboards covering exposure posture, remediation performance, SLA adherence and coverage. Automate reporting using scripting, SQL and data pipelines. Apply machine learning, artificial intelligence and other analytics to improve prioritisation and identify trends. ...

Field Engineers Skill Set: The candidate must be flexible in supporting first-line assurance activities on a 24x7x365 basis while adhering to agreed contractual SLA targets click apply for full job details ...

Field Engineers Skill Set: The candidate must be flexible in supporting first-line assurance activities on a 24x7x365 basis while adhering to agreed contractual SLA targets. Installation of Networks & equipment (Comm... CRWG1_UKTJ ...

Field Engineers Skill Set: The candidate must be flexible in supporting first-line assurance activities on a 24x7x365 basis while adhering to agreed contractual SLA targets. Installation of Networks & equipment (Commtel/SDH/PDH/Radio/Xtran) Excellent knowledge of routing switching and data networking IP networking ...

agreed processes and standards. Prepare and present service performance data for weekly productivity reviews. Produce weekly KPI reports using ticket management system data, highlighting SLA performance, identifying risks and proposing mitigation actions. Deliver comprehensive monthly service reports covering SLA achievement, productivity metrics, customer feedback, performance trends, work-in-progress updates … activities. Manage employee relations matters in partnership with HR, including performance management and disciplinary processes where required. Proactively monitor ticket dashboards to identify potential SLA breaches and communicate risks to relevant stakeholders. Maintain regular communication with local and remote teams through Microsoft Teams and other collaboration tools, ensuring concerns ...

scoping to implementation and improvement Act as the final escalation point for complex network faults and issues Ensure network availability and performance meet strict SLA targets Design and implement scalable, resilient carrier-grade solutions Monitor network health and respond proactively to alarms and incidents Produce high-quality documentation ...

Deliver AV installation solutions on client sites, including installation of screens, projectors, LED displays, and associated AV equipment Complete installations in line with company SLA requirements and quality standards Support and mentor Trainee AV Enginee... WKCL1_UKTJ ...

comprehensive administrative support for lease contracts, pricing, and customer interactions within the Technology & Lifecycle Solutions division. Reporting to the line manager, the role ensures SLA compliance, manages KYX requirements, and works closely with internal teams ... CRWG1_UKTJ ...

delivering high-quality AV installation solutions across a variety of client sites, ensuring all work is completed to the highest standards and within agreed SLA targets. You will work closely with Operations, Technical, Project Management, and other key dep... LFWQ1_UKTJ ...

delivering high-quality AV installation solutions across a variety of client sites, ensuring all work is completed to the highest standards and within agreed SLA targets. You will work closely with Operations, Technical, Project Management, and other key dep... LFWQ1_UKTJ ...

comprehensive administrative support for lease contracts, pricing, and customer interactions within the Technology & Lifecycle Solutions division. Reporting to the line manager, the role ensures SLA compliance, manages KYX requirements, xkybehq and works closely with internal teams Please click on the apply button to read the full job description ...

pivotal role of supporting the business with the release of software to customers, ensuring the availability of hosted, internal, and cloud systems within agreed SLA's. With a strong emphasis on diversity, xkybehq equity, and inclusion, ou Please click on the apply button to read the full job description ...

Deliver AV installation solutions on client sites, including installation of screens, projectors, LED displays, and associated AV equipment Complete installations in line with company SLA requirements and quality standards Support and mentor Trainee AV Engineers, assisting with their development and technical knowledge Provide detailed installation reports, including photographs and relevant ...

data, in terms of space allocated to data, access authorizations. Provide third line support to ensure right support. To be aware of the relevant SLA structure and to respond, fix or elevate according to the limits set out within that structure. Accurately assess time to complete tasks to ensure operational ...

role, you will report into the Head of Department, overseeing the flow of equipment both inbound and outbound, managing a small team to agreed SLA's, equipment logistics, report damages, supervise the build/derigging of equipment and departmental distribution and making sure the area has sufficient space and manpower. ...

continuously improved Lead on service design input into new bids, contracts, and change requests Manage supplier relationships and support contract/service negotiations Ensure SLA/OLA compliance and effective service delivery governance Engage with senior stakeholders and customers across the organisation Promote a strong culture of professionalism, accountability … service delivery environments Proven leadership of service management or senior service delivery teams Strong knowledge of ITSM tools (e.g. ServiceNow) Deep understanding of SLA/OLA creation and management Experience working to ISO 9001 and ISO/IEC 20000 standards ITIL 4 Managing Professional (or ITIL V3 Expert with ITIL ...

escalation processes Ensure timely response and resolution of incidents and service requests Act as an escalation point for complex or high-priority issues SLA & KPI Management Own and report on service desk performance against SLAs and KPIs Monitor metrics such as: First Response Time Resolution Time (MTTR) First Contact Resolution … Ensure clear boundaries between project work and support activities Assist in identifying opportunities for project work from recurring support issues Key Performance Indicators (KPIs) SLA compliance across all clients Reduction in ticket backlog Improvement in response and resolution times Customer Satisfaction (CSAT/NPS) Team utilisation and productivity Reduction ...

escalation processes Ensure timely response and resolution of incidents and service requests Act as an escalation point for complex or high-priority issues SLA & KPI Management Own and report on service desk performance against SLAs and KPIs Monitor metrics such as: First Response Time Resolution Time (MTTR) First Contact Resolution … Ensure clear boundaries between project work and support activities Assist in identifying opportunities for project work from recurring support issues Key Performance Indicators (KPIs) SLA compliance across all clients Reduction in ticket backlog Improvement in response and resolution times Customer Satisfaction (CSAT/NPS) Team utilisation and productivity Reduction ...

involvement in the continued development of new and established procedures. Service delivery - working with other service delivery teams to ensure that Service Level Agreement (SLA) targets are met. Maintain a professional and effective working relationship with customers and work colleagues Stay up to date with the latest technology trends ...

information is recorded in the relevant incident logging software Ensuring that all cases owned are resolved in accordance to the agreed service level agreement (SLA) Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times Provide problem diagnosis, using appropriate support tools ...

structured IT environment. You'll provide Level 1 & 2 support across multiple locations, handling incidents, requests, and hardware/software issues while ensuring SLA and security compliance. You'll also get involved in IT projects, service improvements, and end-user training. Provide onsite and remote Level 1 & 2 IT support … resolving incidents and service requests within SLA Log, update, and manage tickets in the IT Service Management system, escalating where needed Support Windows devices, Microsoft 365, Active Directory, mobile devices, and peripherals Manage hardware/software lifecycle including procurement, installation, configuration, and asset tracking Identify trends and contribute to service ...

CAT5 and fibre network patching Provide hands-and-eyes support to suppliers Ticketing, SLAs & Communication Maintain clear ticket updates and resolution notes Resolve within SLA or escalate appropriately Keep users informed throughout the lifecycle Projects (when assigned) Coordinate small refresh or deployment projects Act as point of contact for leadership … Dell) Experience supporting HP multifunction printers Proficiency with Windows OS and Microsoft applications Solid PC and peripheral hardware knowledge Experience with ITSM processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL Foundation SCCM knowledge ...