51 to 75 of 419 SLA Jobs in the UK excluding London

part of a successful business, who offer excellent support and training. Responsibilities: Provide technical leadership, senior escalation support and mentor team members Meet SLA targets, identify any patterns, issues and support the team to maintain service levels Conduct regular client visits and build strong client relationships Lead the technical delivery ...

network connectivity issues , including LAN, Wi-Fi, VPN, IP configuration, DNS, and DHCP. Manage and update tickets through ITSM tools while ensuring adherence to SLA requirements . Coordinate with vendors and internal teams for hardware replacements and technical escalations . Maintain documentation of IT assets, configurations, and support procedures . ...

providing thought leadership and strategic guidance. Contributing to service design improvements, change proposals and roadmap development. Resolving complex and sensitive technical tickets while ensuring SLA and KPI compliance. This role is ideal for someone who understands the broader Modern Workplace ecosystem, including areas such as Endpoint Analytics, Defender vulnerabilities, Intune ...

RESPONSIBILITIES – TECHNICAL SUPPORT Take full ownership of incidents tickets through to final resolutions, ensuring client supported and updated to the closure Ensures customer SLA’s/KPIs and quality standards are met Communicate with the clients, providing regular updates along with realistic expectations Technical background with experience in technical support ...

detect before customer detects" culture within the shift team. Supplier & Partner Oversight Hold suppliers to account for response times, quality of engagement and SLA delivery during the shift. Escalate supplier performance issues into the daily governance cadence. Ensure supplier-led incidents are managed to Asda's standards. Change & Release Oversight ...

detect before customer detects" culture within the shift team. Supplier & Partner Oversight Hold suppliers to account for response times, quality of engagement and SLA delivery during the shift. Escalate supplier performance issues into the daily governance cadence. Ensure supplier‐led incidents are managed to Asda's standards. Change & Release Oversight ...

support of the product stacks and their teams including service reviews and escalations. Own the client-facing service model: service review cadences, reporting, SLA governance, and escalation handling. Lead the development of coordinated client transparent service and incident communications Ensure consistent, high-quality client communication for incidents, planned maintenance ...

overall operational efficiency.Contributing to solution architecture and implementation activities, including Jira Service Collection configuration, portal design, request type definition, workflow and automation setup, SLA management, asset schema design, reporting, and adoption planning for the Atlassian Service Collection.Collaborating on service delivery and operational transformation initiatives alongside the wider Atlassian CoESupporting teams ...

Service Provider (MSP) Service Desk. You'll manage a team of 6-8 Service Desk Engineers , ensuring high-quality IT support, strong customer service, SLA/KPI performance and continual service improvement. Key Responsibilities Lead, coach and develop a team of Service Desk Engineers Manage day-to-day Service Desk ...

relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation . Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives. Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution. Drive Continual Service ...

liaison between Digital Information teams, business stakeholders, procurement, finance and external suppliers Lead supplier review meetings to monitor customer satisfaction, service quality and SLA performance Identify and resolve supplier service gaps, risks, compliance issues and performance concerns Support budget management, cost-saving initiatives and continuous improvement across the IT supplier ...

liaison between Digital Information teams, business stakeholders, procurement, finance and external suppliers * Lead supplier review meetings to monitor customer satisfaction, service quality and SLA performance * Identify and resolve supplier service gaps, risks, compliance issues and performance concerns * Support budget management, cost-saving initiatives and continuous improvement across the IT supplier ...

high-volume claims’ environment. Strong relationship-building and stakeholder management skills. Committed to delivering quality, compliance, and customer satisfaction. Key Performance Indicators SLA adherence and turnaround times. Accuracy and quality of engineering reports. Compliance with insurer and industry standards. Customer and client satisfaction measures. Productivity and case handling performance. Quality ...

engineering support for IMACD (Install, Move, Add, Change, Decommission) requests. Service Management Collaborate with the client’s Service Integrator and third-party providers for SLA adherence. Manage IP addressing, DHCP, patching, and lifecycle activities. Ensure compliance with BCDR (Business Continuity & Disaster Recovery) and security processes. Innovation & Continuous Improvement Drive adoption ...

Executive Management team, and report trends in process maturity and tool adoption Understand the impact of incidents, problems and changes on SLA targets, maintaining accurate data and reporting for processes owned within ITSM, and providing timely reporting to management via KPI dashboards Please note, applicants must have the legal right ...

advanced analytics that support data-driven decision-making.You will be accountable for the GBS data landscape, data quality and reporting governance, including KPI/SLA definitions, reporting standards, demand prioritisation and the continuous improvement roadmap. Working closely with Genpact, GBS Global Process Owners, Business Partners and operational tower leads ...

management experience SailPoint experience CyberArk experience Operational support and service delivery experience Support team management Queue management Workload prioritisation Work allocation and delivery tracking SLA management Incident management Request management Problem management Escalation management Resource planning and workload balancing Operational reporting Backlog management ITIL/IT service management Stakeholder management ...

timely updates to clients. Escalate complex or high-priority issues to 3rd Line engineers as needed. Contribute to a busy service desk environment, maintaining SLA targets and quality standards. Essential Skills & Experience 5 years + experience in a IT support role within an MSP or managed IT environment. Knowledge ...

Line, 2nd Line, Help Desk, Service Desk, SLA's, ITIL, Problem Solving, Incident Management, Windows, Office365, Microsoft, AD, Remote Desktop, Hardware (Desktop, Mobile and Laptop), Software, Network New role to join our client's Surrey-based Help Desk Support team. The role is permanent and predominantly office-based (Guildford area ...

deliver the FM service. You will work closely with the BU Technical Services Manager (TSM). Key Performance Indicators * Statutory compliance and audit performance * SLA and KPI achievement (planned and reactive maintenance) * Safety performance (incidents, near misses, compliance) * Customer satisfaction and service delivery metrics * Asset reliability and uptime * Team performance ...

recognised certifications (e.g. CompTIA Security+, SSCP, CEH, GCIH) or working towards Familiarity with SIEM platforms or IT service management tools Track record of meeting SLA-driven targets in a fast-paced environment Comfortable operating within a round-the-clock, shift-based service model If this sounds like a good ...

support, maintenance and delivery of the server infrastructure and associated technologies.**Main Duties and Responsibilities:*** Working on Incidents and tasks based on SLA* Maintenance of the Infrastructure estate including patching, updates, fault finding.* Planning and remediation of obsolete infrastructure on the platform.* Work with other teams to diagnose complex issues. ...

networks running smoothly from troubleshooting day-to-day issues to helping implement new solutions. What You'll Do Resolve Help Desk escalations within SLA targets Log, diagnose and fix support issues owning them through to resolution Keep customers and colleagues updated throughout each call Provide technical guidance and support ...

technical problems and working in a collaborative, onsite team environment. What you’ll do Offering solutions and workarounds to incidents/problems. Working to SLA’s and deadlines. Reviewing services and application delivery. Prioritising and managing several tasks at a single time. Establishing a good working relationship with wider teams ...

support team. Maintain and consistently demonstrate a good working knowledge of company processes, practices and procedures. Manage time effectively and meet agreed deadlines/SLA's Assist the team to achieve all function/team and company KPI's. You will ideally have Sound Knowledge of Microsoft Office (Word, Excel ...