51 to 75 of 281 SLA Jobs in the UK excluding London

tracking access and ensuring compliance Your role * Create IAM Service Design, detail TOM, Lead transition KT and Shadowing * IAM Service Leadership and Governance * KPI-SLA tracking and reporting * Continuous improvement * Stakeholder management * Risks and issues management Your skills and experience * Hybrid IAM Environment Service Leadership experience * Deep expertise across ...

supporting the teams success, making a real impact on our customer experience. What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk ...

Identify gaps in ownership, reporting, evidence, and accountability. Reporting & Governance Produce regular security incident reports, dashboards, and performance metrics. Monitor: Incident volumes Resolution performance SLA compliance Escalation trends Provide reporting and updates into governance meetings and operational review forums. Essential Skills & Experience Experience within cyber security, service management, operational governance ...

dependencies relating to AI services. Accountable for compliance with relevant policies, AI governance principles and regulatory obligations.Providing regular operational reporting across service performance, SLA adherence and delivery progress to both leadership and key stakeholders.You’ll need to have:Strong experience operating and supporting AI or advanced analytics platforms ...

approval and operational processes Identifying and resolving issues that may impact revenue recognition Workflow & Stakeholder Management Managing and prioritising incoming requests in line with SLA requirements Communicating effectively with internal stakeholders on progress and timelines Balancing urgent requests alongside ongoing operational priorities Cross-Functional Support Supporting Sales, Marketing, Client Management ...

working on the allocated task they have been assigned to. Monitor C&C orders via pick lists to ensure they are in line with SLA's Work with the Customer Services Team to ensure all standards are met and maintained through effective communication and any issues are dealt with Ensure ...

will demonstrate: Previous experience in a Service Delivery, Technical Account Management or Customer Success role. Experience managing technical services within a contractual or SLA-driven environment. Excellent commercial awareness and customer relationship management skills. Strong analytical and problem-solving abilities. Outstanding organisational skills with meticulous attention to detail. Excellent written ...

Strong knowledge of ITIL service management. Experience managing business-critical services and multi-vendor environments. Ability to manage stakeholders and communicate effectively. Experience with SLA/KPI reporting and continuous service improvement. Desirable Experience with AWS or Azure. Knowledge of ServiceNow, Jira or similar tools. Experience supporting digital or eCommerce ...

team performance, service quality, resource planning and continuous improvement initiatives. Key responsibilities include: Leading and developing Service Desk Team Leaders and technical teams Driving SLA performance and customer satisfaction Managing service demand, workload and ticket backlogs Acting as a senior escalation point for critical incidents Using operational data and reporting ...

delivery across multiple concurrent workstreams. Experience operating with or implementing a PMO or project governance function, even informally, is important, as is familiarity with SLA management and service reporting in a commercial context. Experience in field services, configuration, or network operations is highly desirable. You're highly organised, capable ...

process for new customers Translate written and verbal communications between English and German to support customers and internal documentation Monitor and manage third-party SLA breaches, ensuring appropriate follow-up Handle service abuse management and contribute to maintaining a high-quality customer experience Work collaboratively with colleagues to achieve team ...

confident managing engineers, customers and operational performance. Essential Experience: Leadership experience within an MSP. Managing Service Desk, Projects or Technical Services teams. KPI and SLA management. Customer escalation management. Strong people leadership and coaching skills. Commercial awareness and customer relationship management. Technical pre-sales and solution design experience. Full ...

confident managing engineers, customers and operational performance. Essential Experience: Leadership experience within an MSP. Managing Service Desk, Projects or Technical Services teams. KPI and SLA management. Customer escalation management. Strong people leadership and coaching skills. Commercial awareness and customer relationship management. Technical pre-sales and solution design experience. Full ...

regularly updating clients on the status of service appointments and maintaining clear, professional communication at all times. Respond to all incoming calls within SLA targets, ensuring every customer receives exceptional service and a positive experience. Manage multiple Freshdesk inboxes (reactive, commissioning, and servicing), ensuring all enquiries are responded to within ...

offer further opportunities. THE ROLE: * Providing first-line support for hardware, software and network-related issues * Managing helpdesk tickets and completing tasks within agreed SLA timeframes * Building, configuring and installing PCs, laptops and software applications * Supporting Windows, Mac and Chrome operating systems, Office 365 and Google Workspace * Troubleshooting printers, scanners ...

resolution, and continuous improvement across their processes. Key Responsibilities: Handle customer incident escalations and provide timely updates Monitor VIP and sensitive tickets to prevent SLA breaches Document incident reports and contribute to process improvements Conduct quality checks and support team training Assist in integrating new customers and identifying problem tickets ...

include: Leading IT operations and service delivery across multiple sites Driving cyber security, disaster recovery and business continuity initiatives Improving service performance through effective SLA and KPI management Overseeing infrastructure, cloud services and application support environments Managing supplier relationships and technology partners Supporting wider digital transformation programmes and strategic projects ...

with preferred outsource providers to arrange out of hours cover as requiredDeal with approved suppliers to ensure devices are maintained in line with agreed SLA’s and all stock levels within the department are maintainedTo attend internal meetings and to take an active part in discussions and give feedbackEnsure ...

Strong communication skills, both written and verbal. Ability to prioritise workloads and manage multiple support tickets effectively. Comfortable working under pressure while consistently meeting SLA targets. Experience with integrations, APIs, extensions, third-party applications, or telemetry tools would be advantageous. Experience with Power Platform (Power BI/Power Apps/ ...

within the agreed budget, assisting other teams when required. Assess the team’s workload regularly, and implement action plans to ensure SLA’s are met ·Assisting the Business Support Manager in achieving the department’s absence and attrition targets. ·Assisting the Business Support Manager on HR strategic plan including achieving ...

internal telephone systems. My client operates a JIRA system to manage the service desk tickets and to ensure requests are responded to within agreed SLA’s. It would also be great to hear from anyone that has core networking exposure of CISCO and DNS/DHCP knowledge. ...

communications. Account Manager Support Provide administrative support, reporting and account updates for key customers. Assist with customer reviews, action tracking and service improvement initiatives. SLA Monitoring & Reporting Monitor customer SLAs and produce service performance reports. Identify risks early and work with internal teams to prevent customer impact. RMA & Technical Support ...

technical teams within an MSP environment. Proven experience managing Service Desk, Projects or Technical Services teams. A strong understanding of service delivery, KPIs and SLA management. Experience managing customer escalations and complex technical environments. Excellent leadership and people development skills. Strong commercial awareness and customer relationship management experience. Experience supporting ...

Identify gaps in ownership, reporting, or evidence Incident Reporting & Visibility Produce routine security incident reports and dashboards Assist in monitoring: Incident volumes Resolution performance SLA compliance Escalation trends Support governance forums through accurate reporting and status updates Governance & Process Compliance Support adherence to agreed incident management processes Ensure supplier activities ...

business and customer objectives.Key ResponsibilitiesSecurity Operations & Incident ManagementOwn incident response, escalation management, and major security incident coordination.Drive continuous improvement of detection and response capabilities.Ensure SLA, KPI, and service commitments are consistently achieved.Security Engineering & Technology LeadershipProvide strategic oversight for SIEM, EDR, DLP, Email Security, Cloud Security, and Security Validation platforms.Lead onboarding ...