51 to 75 of 283 SLA Jobs in the UK excluding London

customer-facing situations. Strong analytical mindset with attention to detail and problem-solving ability. Success looks like Accurate, timely issue resolution with low re-open and rejection rates. Consistent SLA performance and strong customer satisfaction scores. Proactive contribution to process improvements and knowledge sharing. Why join us Be part of a collaborative, forward-thinking team where your ideas are heard. More ❯

Operations & Quality Control (Automation‐First) Work with systematic team and IT to automate ingestion, validation, and monitoring of 30+ multi‐vendor datasets (schema evolution, mapping, entity resolution, referential integrity, SLA oversight). Run impact analysis of data changes on models and reporting; manage deployment pipelines and data lineage/audit trails ; support data procurement and budgeting. 3) Platform Development & Process More ❯

to Day team management of IT Support Engineers. Maintain high satisfaction levels and meet or surpass agreed service level agreements. Management and Performance Reporting, monitor and report on agreed SLA's. Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management. EUC technical skill set: Windows 10/11, Active Directory More ❯

when spares are available, enabling a quick resolution with minimum inconvenience to the end user Ensure ticket logs are maintained in a timely and efficient manner (in line with SLA’s) To perform IMAC activities when formal requests are raised To qualify: Must be eligible to obtain UK Security Check (SC) clearance , which typically requires 5 years of continuous residency More ❯

have some of the following skills: Previous experience within a Service Desk environment , where you’ve been responsible for logging and closing tickets, with an understanding of KPI’s, SLA’s , strong communication skills, strong customer service skills and preferably some Microsoft Office 365 knowledge would be a huge advantage. Successful Service Desk Analyst/1st line IT Support (Cloud More ❯

and new opportunities. Skills and Experience Required Active UK Security Clearance Proven experience in Service Delivery Management within secure or regulated environments. Strong understanding of ITIL , managed services, and SLA governance. Excellent stakeholder management and communication skills at all levels. Experience managing third-party suppliers and internal delivery teams. Financial and commercial awareness with experience managing costs and budgets. Track More ❯

us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our services and driving continuous improvement. About us We More ❯

us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our services and driving continuous improvement. About us We More ❯

us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our services and driving continuous improvement. About us We More ❯

IR35. Immediate start available. Global fast paced environment. You'll be responsible for producing high-impact reports, dashboards, and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you'll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you More ❯

and client policies and procedures Ensure a high level of team communication and engagement with objectives Perform Team Operational 121s Regularly attend management meetings Performance Indicators Team/service SLA performance Team utilisation levels User satisfaction scores Staff engagement/morale Ensuring warranty credits are achieved for vendor device repairs Key relationships Client Operational Delivery Managers Service Team Leaders Knowledge More ❯

processes per ITIL guidelines. Provide engineering support for IMACD (Install, Move, Add, Change, Decommission) requests. Service Management Collaborate with the client’s Service Integrator and third-party providers for SLA adherence. Manage IP addressing, DHCP, patching, and lifecycle activities. Ensure compliance with BCDR (Business Continuity & Disaster Recovery) and security processes. Innovation & Continuous Improvement Drive adoption of SD-WAN, SD-LAN More ❯

processes per ITIL guidelines. Provide engineering support for IMACD (Install, Move, Add, Change, Decommission) requests. Service Management Collaborate with the client’s Service Integrator and third-party providers for SLA adherence. Manage IP addressing, DHCP, patching, and lifecycle activities. Ensure compliance with BCDR (Business Continuity & Disaster Recovery) and security processes. Innovation & Continuous Improvement Drive adoption of SD-WAN, SD-LAN More ❯

processes per ITIL guidelines. Provide engineering support for IMACD (Install, Move, Add, Change, Decommission) requests. Service Management Collaborate with the client’s Service Integrator and third-party providers for SLA adherence. Manage IP addressing, DHCP, patching, and lifecycle activities. Ensure compliance with BCDR (Business Continuity & Disaster Recovery) and security processes. Innovation & Continuous Improvement Drive adoption of SD-WAN, SD-LAN More ❯

to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting More ❯

support with compliance standards. Have a very positive and proactive approach to daily working requirements and be able to self-manage and contribute to achieving all programme-specific service level agreement elements. If the prospect of representing a luxury automotive brand while enjoying the benefits of flexible, remote work appeals to you, we invite you to join our team. Share More ❯

and support service delivery reporting. Document customer processes, workflows, and changes to ensure clarity and compliance. Plan team workloads, allocate tasks, and manage monthly checklists. Supervise data input, monitor SLA adherence, and ensure high service quality. Conduct regular 1:1 catch-ups, performance development reviews, and set clear objectives. Manage team performance, provide coaching, and support professional development. Monitor annual More ❯

access points and switches. Manage service desk tickets using ITSM tools, maintain accurate documentation and update knowledge-base articles. Work collaboratively with account managers and technical teams to ensure SLA compliance, client satisfaction and continuous improvement. Contribute to onboarding/migration projects, system updates or client site roll-outs where required. What we’re looking for Extensive service-desk/ More ❯

telephone manner Able to work independently in the field Reliable, enthusiastic and able to work effectively in a team Ability to prioritise workload and deliver solutions to meet customer SLA’s Strong customer-facing skills, with an awareness of varying client technical skills Attention to detail and accurate record keeping Comfortable around young people in the education environment Essential: Having More ❯

telephone manner Able to work independently in the field Reliable, enthusiastic and able to work effectively in a team Ability to prioritise workload and deliver solutions to meet customer SLA’s Strong customer-facing skills, with an awareness of varying client technical skills Attention to detail and accurate record keeping Comfortable around young people in the education environment Essential: Having More ❯

team. Eligible to pass an Access NI background check. Highly Desired Criteria Previous experience in IT managed services, cybersecurity, or technology channel environments. Experience with data-driven account management, SLA reporting, or service delivery metrics. Current or planned industry learning and/or certifications Why Join LoughTec? Work with a forward-thinking team at the forefront of cybersecurity and managed More ❯

team. Eligible to pass an Access NI background check. Highly Desired Criteria Previous experience in IT managed services, cybersecurity, or technology channel environments. Experience with data-driven account management, SLA reporting, or service delivery metrics. Current or planned industry learning and/or certifications Why Join LoughTec? Work with a forward-thinking team at the forefront of cybersecurity and managed More ❯

team. Eligible to pass an Access NI background check. Highly Desired Criteria Previous experience in IT managed services, cybersecurity, or technology channel environments. Experience with data-driven account management, SLA reporting, or service delivery metrics. Current or planned industry learning and/or certifications Why Join Us? Work with a forward-thinking team at the forefront of cybersecurity and managed More ❯

working history in the UK to be eligible. What you’ll be doingLead the operational delivery of the Network, Field Mobile, and Airwave Towers, ensuring compliance with contractual obligations, SLA/KPIs, and ISO20k standards.Manage, coach, and develop a technical team, allocating resources effectively to balance operational incidents, changes, and project delivery while fostering a collaborative and continuous improvement-focused More ❯

existing tenants. * Support incident response and troubleshoot connectivity and infrastructure problems in collaboration with IT contractor. * Identifying network performance escalating issues as needed. * Liaise with external maintainers to ensure SLA's according to contract are met for fault resolution and projects. * Manage the working relationship with maintainers to keep track of performance such as quarterly reviews and annual reports. * Participate More ❯