101 to 125 of 665 Service Delivery Jobs in the UK excluding London

Senior IT Support Engineer - Microsoft/Wintel, O365, Exchange, AD/GPo/Azure/Entra, Azure Cloud/VMWare, Telephony, Networks LAN/WAN/VPN/VLAN, Service Delivery, System Management, ITIL. Permanent, Lancaster, Lancashire, c.£45k IT Systems Administrator/Support Engineer required by professional services company with systems and support team dispersed across multiple … perspective. Management and maintenance of all systems - hardware, software, telephony, and data networks. Day-to-day system operations, on-premise and Azure cloud networks and server infrastructure. Support the delivery of projects related to business and infrastructure environments Maintain technical oversight of core Windows server is your cloud office 365/exchange mail server environments as well as L2 … Office, particularly MS Exchange and SharePoint. Knowledge of layer 2 and 3 networks, IPS/IDS firewalls On prem and cloud based backups; Sage and other business applications. Service delivery and service improvement ITIL awareness Thisisanexcellentopportunitytojoinawell-establishedmedium-sizedglobalbusinessintheongoingenhancementoftheircorebusinesssystems.YouwillneedtolivewithinthelocalvicinityofLancaster,Preston,BoltonorBlackburnandbeabletocommuteintothecityeasily. More ❯

Senior IT Support Engineer - Microsoft/Wintel, O365, Exchange, AD/GPo/Azure/Entra, Azure Cloud/VMWare, Telephony, Networks LAN/WAN/VPN/VLAN, Service Delivery, System Management, ITIL. Permanent, Lancaster, Lancashire, c.£45k IT Systems Administrator/Support Engineer required by professional services company with systems and support team dispersed across multiple … perspective. Management and maintenance of all systems - hardware, software, telephony, and data networks. Day-to-day system operations, on-premise and Azure cloud networks and server infrastructure. Support the delivery of projects related to business and infrastructure environments Maintain technical oversight of core Windows server is your cloud office 365/exchange mail server environments as well as L2 … Office, particularly MS Exchange and SharePoint. Knowledge of layer 2 and 3 networks, IPS/IDS firewalls On prem and cloud based backups; Sage and other business applications. Service delivery and service improvement ITIL awareness This is an excellent opportunity to join a well-established medium-sized global business in the ongoing enhancement of their core business More ❯

and ease. Role Overview We are currently seeking a Director, Global Product and Technical Support to join our team. You will have responsibility for working with engineering, quality, and service to ensure field serviceability of all security product lines. You will establish KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division … field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). You and your team will be the escalation point for FSEs, 3rd party service providers and distributors to resolve field issues and act as … the primary service interface with engineering, quality, and product management to resolve complex field issues. You will work with engineering and be responsible for ensuring service requirements and serviceability for all products (legacy and new) such as: preventative and corrective maintenance procedures, preventative maintenance (PM) schedules (frequency and task list), corrective maintenance (CM) procedures in line with all More ❯

IT Service Team Leader - ITIL, Windows, SC Clearance - (RL7968) Our Global Enterprise client is looking for an IT Service Team Leader, delivering services for a large public sector customer. The role will be on a fixed term contract for an initial 6-month period with likely extension. The successful candidate will have a track record of leading IT … services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience. Start Date: ASAP Duration: 135 days (initially) Pay Rate: £29-34 per hour (PLEASE NOTE: Employer NI is paid for by the client) Total Daily Earnings: £32-£37 per hour (includes rolled up holiday) IR35 Status: Inside Location: Bristol NOTE: Active SC … Clearance is highly desirable. Responsibilities: Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the customer(s). Lead Daily calls with support team to ensure issues are identified and managed appropriately. Engage with service managers and customer stakeholders to ensure service is running smoothly. Use reporting to understand More ❯

manage SMART objectives, conduct regular 1:1s, and support career development. Foster a culture of accountability, urgency, and continuous improvement. Operational Excellence Oversee daily support operations including incident resolution, service requests, and hardware/software troubleshooting. Ensure adherence to ITSM processes and SLAs, using tools such as ServiceNow. Identify and implement process improvements to enhance service delivery and efficiency. Stakeholder Engagement Build and maintain strong relationships with client stakeholders, acting as the primary point of contact for escalations and service reviews. Collaborate with internal teams including Infrastructure, Internal IT, Sysadmin, and Service Integration to ensure seamless service delivery and issue resolution. Customer Experience Champion a customer-first approach, ensuring all interactions are … handled with empathy and professionalism. Monitor and improve CSAT scores, proactively addressing feedback and service gaps. Resource & Asset Management Forecast and manage resource requirements, including cover for planned/unplanned absences. Maintain accurate asset tracking and stock levels, leveraging tools such as build trackers. The Ideal Candidate Will Have: Essential Skills & Experience Proven experience leading a team of IT More ❯

be required to have access to this software. If you are shortlisted, you can expect to hear from us within 10 working days of the advert closing.Participate in the delivery of an efficient, responsive, effective and customer focused IT support service. Junior IT Technicians will have responsibility for ensuring that IT technical support is provided to appropriate levels of … customer service in line with corporate Service Level Agreements. Main duties of the job As a Digital Support Technician - Asset Management, you will take a lead role in ensuring the Trust's digital infrastructure is supported through the strategic and operational management of IT assets. Operating within the Digital Services Directorate under the Technology - Digital Operations department, you … support teams. Your role will involve proactive engagement with stakeholders across Digital Services, clinical teams, and external suppliers to ensure asset management processes are efficient, secure, and aligned with service delivery goals. This position is suited to experienced IT professionals with a strong background in infrastructure support, asset governance, and service management. You will be expected to More ❯

of a new Adult Social Care management system in May 2026. This role will ensure a seamless transition to a new data warehouse environment, and customer-focused business intelligence service delivery model. You will bring expertise in SQL Server databases, ETL processes and data model design, along with a proven track record of data engineering within a healthcare … you are passionate about healthcare data and want to contribute to a major transformation project, we encourage you to apply! Main duties of the job Collaborate with Information and service leads to understand service needs and translate them into data solutions Develop and execute a comprehensive data infrastructure migration strategy for migration and decommissioning of legacy infrastructure Identify … responsibilities for data access and usage Validate and transform data during migration to conform data to reporting and insights About us Why Work With Us The data and information service plays a vital role in creating business intelligence products that support the needs of clinicians and patients. This involves collaborating with stakeholders to capture requirements, drafting detailed work specifications More ❯

Service Delivery Manager Hours: Monday to Friday, 08:00 – 17:00 Location: Wakefield, West Yorkshire, WF2 £30,000 - £35,000 & bonus This is not just a job — it's a mission-critical role in a 24/7 service-based business where failure is not an option . Clients are demanding, and we share their pain . … from the front. There will be three areas you will be responsible for managing, Pre-planned maintenance (PPM), Reactive and Installations. Job Responsibilities: Manage a team of 3 in service delivery. Coordinate and manage 5 mobile engineers across the North Central region Schedule urgent and planned works, ensuring no delays, no excuses Be the first point of contact for … and installations are completed on time Handle credit checks , supplier coordination , and subcontractor management Constantly reschedule resources to meet shifting priorities Deliver smooth project execution from start to finish Service Repair Coordination : Reactive scheduling, urgent client support, engineer dispatch PPM Coordination : Planned maintenance, quoting, supplier liaison, profitability tracking Client Communication : Clear, confident, and always positive Commercial Awareness : Protecting and More ❯

The Opportunity: Avantor is looking for adedicated and experienced Laboratory Support Service Lead to join our team in Macclesfield, UK . In this position, you'll be responsible for the day-to-day operational management of analytical laboratory support teams within defined areas of a major pharmaceutical research site. You'll not only oversee service delivery, health … Friday, core hours The Team You'll lead a team of 4-6 laboratory support staff within Avantor's Lab and Production Services (LPS) department. Working closely with other service leads, managers, and scientific stakeholders, you'll ensure high-quality service delivery and operational excellence across the site. What we're looking for A degree in a … Microsoft Office 365 and familiarity with lean methodologies such as Kaizen and Tiered Daily Management Excellent communication, planning, and stakeholder engagement skills, with a commitment to continuous improvement and service excellence How you'll thrive and create an impact Lead and manage a lab support team, overseeing daily operations, performance, and resource planning Ensure compliance with health & safety, training More ❯

are accrued for PAYE contractors and they get 28days to start off with which increases to 33days after 12weeks. About the Role: We are seeking a dynamic and experienced Service Delivery Lead to provide day to day management and support to the IT Operations & Service team . The ideal candidate will have a strong background in Operations … candidate will have a proven track record in managing best-in-class operations and be able to handle high-stakes operational challenges while delivering reliable, highly resilient, and available service in a fast-paced environment. Key Responsibilities Support day-to-day IT operations across infrastructure, networks, cloud services, and end-user support. Manage MSP relationships, ensuring performance while identifying … opportunities to in-source key functions. Ensure service quality through effective incident, problem, and change management (aligned to ITIL). Governance to ensure service is delivered in alignment with agreed KPI's and SLA's cross internal and external delivery partners. Maintain system performance, availability, and resilience across all platforms. Act as escalation point for Major Incidents More ❯

term contract for an initial 6-month period with likely extension.The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience. Responsibilities Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the customer … s) Lead Daily calls with support team to ensure issues are identified and managed appropriately Engage with client service managers and customer stakeholders to ensure service is running smoothly Use reporting to understand data and performance indicators to drive service improvement Use data and key relationships to forecast future resource requirements Work with client to ensure resources … and skill levels are fit for purpose Work with the service delivery lead, other service team leaders and internal operational teams Identify, record and manage issues to improve processes and service Manage escalations and engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users Suggest and support new processes, changes to process and More ❯

contract for an initial 6 month period with likely extension. The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience. Responsibilities Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the customer … s) Lead Daily calls with support team to ensure issues are identified and managed appropriately Engage with CC service managers and customer stakeholders to ensure service is running smoothly Use reporting to understand data and performance indicators to drive service improvement Use data and key relationships to forecast future resource requirements Work with Technical Resource Group (TRG … to ensure resource and skill levels are fit for purpose Work with the service delivery lead, other service team leaders and internal operational teams Identify, record and manage issues to improve processes and service Manage escalations and engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users Suggest and support new processes, changes More ❯

term contract for an initial 6-month period with likely extension.The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience.SC Clearance Mandatory Responsibilities Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to … the customer(s) Lead Daily calls with a support team to ensure issues are identified and managed appropriately Engage with CC service managers and customer stakeholders to ensure service is running smoothly Use reporting to understand data and performance indicators to drive service improvement Use data and key relationships to forecast future resource requirements Work with Technical … Resource Group (TRG) to ensure resource and skill levels are fit for purpose Work with the service delivery lead, other service team leaders and internal operational teams Identify, record and manage issues to improve processes and service Manage escalations and engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users Suggest and support More ❯

US, and Europe Definia - Defining, designing, and delivering technology, transformation, and cultural change... BioTalent - Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX - Executive search and interim management solutions to accelerate leadership and help them to build their teams... Caraffi - Talent advisory solutions, employer branding, talent acquisition strategies, and talent advisory … into 5 areas, each covering their own space: Infrastructure : They own the platform architecture and makes sure our tech ecosystem is running at its best. They work closely with Service Delivery and InfoSec to spot improvements, tackle risks, and ensure the TIG’s software infrastructure is solid. Information Security : They ensure our security measures are up to date … and effective, overseeing things like ISO audits and security policies. They work with all tech teams to make sure systems are well-protected. Service Delivery : Runs the Service Desk and leads the support engineers, handling all IT support issues. They’re the go-to team for tech support, working with all of tech to make sure everyone More ❯

US, and Europe Definia - Defining, designing, and delivering technology, transformation, and cultural change... BioTalent - Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX - Executive search and interim management solutions to accelerate leadership and help them to build their teams... Caraffi - Talent advisory solutions, employer branding, talent acquisition strategies, and talent advisory … into 5 areas, each covering their own space: Infrastructure : They own the platform architecture and makes sure our tech ecosystem is running at its best. They work closely with Service Delivery and InfoSec to spot improvements, tackle risks, and ensure the TIG’s software infrastructure is solid. Information Security : They ensure our security measures are up to date … and effective, overseeing things like ISO audits and security policies. They work with all tech teams to make sure systems are well-protected. Service Delivery : Runs the Service Desk and leads the support engineers, handling all IT support issues. They’re the go-to team for tech support, working with all of tech to make sure everyone More ❯

US, and Europe Definia - Defining, designing, and delivering technology, transformation, and cultural change... BioTalent - Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX - Executive search and interim management solutions to accelerate leadership and help them to build their teams... Caraffi - Talent advisory solutions, employer branding, talent acquisition strategies, and talent advisory … into 5 areas, each covering their own space: Infrastructure : They own the platform architecture and makes sure our tech ecosystem is running at its best. They work closely with Service Delivery and InfoSec to spot improvements, tackle risks, and ensure the TIG’s software infrastructure is solid. Information Security : They ensure our security measures are up to date … and effective, overseeing things like ISO audits and security policies. They work with all tech teams to make sure systems are well-protected. Service Delivery : Runs the Service Desk and leads the support engineers, handling all IT support issues. They’re the go-to team for tech support, working with all of tech to make sure everyone More ❯

make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Service Operations Manager In this role, you will have the opportunity to ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy … expertise. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth. In this role, you will be homebased, reporting to our Milton Keynes office. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings … work creates impact you can see and feel, every day. Your Role and Responsibilities Providing technical support and solving problems in own expertise area via remote or on-site service in any Service category. Determining effective Service applications, equipment, and methods to develop, market, or manufacture new Service offerings to respond to customer requirements cost-effectively. More ❯

Client Engagement & Support Manager - Financial Technology - London/Hybrid (Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership) Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams? Do … financial technology provider, is seeking a Client Engagement & Support Manager to lead their Application Support Analysts and IT Operations team. This is a pivotal role responsible for maintaining exceptional service levels, overseeing client communications, and ensuring smooth delivery of both support and operational functions. In this role, you'll act as the key liaison between clients and internal … teams, managing escalations, providing regular service updates, and ensuring SLAs are consistently met. You will oversee ticket management and resolution workflows, lead service performance reviews, and champion client needs within the organisation. With a strong understanding of the platform's features, architecture, and core use cases, you'll be able to translate technical details into clear, client-friendly More ❯

/7 NOC Engineer Akkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast. Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern. The Role As NOC Engineer you'll be part of … a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. The Responsibilities * Act as the first point of escalation for customer calls. * Log and manage … faults/service requests via Remedy, resolving over 95% at first touch. * Work within strict SLAs to ensure timely resolutions. * Maintain accurate shift handovers and keep support tickets up to date. * Keep customers informed throughout the fault lifecycle. * Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems. * Manage circuit faults across ADSL, SDSL More ❯

/7 NOC Engineer Akkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast. Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern. The Role As NOC Engineer you'll be part of … a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. The Responsibilities * Act as the first point of escalation for customer calls. * Log and manage … faults/service requests via Remedy, resolving over 95% at first touch. * Work within strict SLAs to ensure timely resolutions. * Maintain accurate shift handovers and keep support tickets up to date. * Keep customers informed throughout the fault life cycle. * Configure and troubleshoot Cisco, Juniper, and Adtran Switches, Routers, DSLAMs, modems and other IT Systems. * Manage circuit faults across ADSL More ❯

Customer Project Manager Cantello Tayler Recruitment is currently recruiting for a Customer Project Manager to join their client based in Staines to work closely with their Product and Service Delivery teams to ensure successful implementation and onboarding of their customers. Hybrid role following probation. Customer Project Manager duties include: Project management: Manage implementation projects for the largest customers … all of their onboarding actions. Process design and optimisation: Help refine the onboarding process for major new customers, ensuring efficiency and a great customer experience. Collaboration: Work closely with Service Delivery, Product, Sales, Service, and other internal teams to define and align on project requirements and expectations from the outset. Customer engagement: Act as a primary point More ❯

Customer Project Manager Cantello Tayler Recruitment is currently recruiting for a Customer Project Manager to join their client based in Staines, to work closely with their Product and Service Delivery teams to ensure successful implementation and onboarding of their customers. Hybrid role following probation. Customer Project Manager duties include: Project management: Manage implementation projects for the largest customers … all of their onboarding actions. Process design and optimisation: Help refine the onboarding process for major new customers, ensuring efficiency and a great customer experience. Collaboration: Work closely with Service Delivery, Product, Sales, Service, and other internal teams to define and align on project requirements and expectations from the outset. Customer engagement: Act as a primary point More ❯

other changes as required Lead or support facilities CAFM projects, from planning to execution, ensuring deadlines are met and are within budget Oversee all stages of product creation for Service Now Workplace Service Delivery, including design and development Generate comprehensive reports on key metrics such as space utilisation, asset performance, maintenance activities, and cost tracking Use data … analytics to support strategic planning and resource allocation, providing actionable recommendations to improve efficiency and reduce costs Facilities Helpdesk Administrator Skills & Requirements: Proficient in ServiceNow Workplace Service Delivery or other CAFM/booking systems (e.g. Concept FSI, Maximo, Condeco) Experience working with Facilities, H&S teams is desired Strong analytical skills with a focus on data accuracy, quality More ❯

About the Role We are seeking to hire an Automation Managed Service Lead to join the team in Impact Engineering. This role is based on a key customer site in Northern Ireland. This role involves leading and managing a team of cross-functional engineers on a customer site. Responsibilities Lead and manage a team of cross functional engineers on … all Impact projects on site ensuring timelines, budgets, and deliverables are met Act as the primary point of contact for the client, managing day-to-day relationships and addressing service-related concerns. Implement and maintain effective monitoring, reporting, and escalation processes Manage resource allocation to ensure service delivery is maintained without disruption Continuously identify opportunities for process … improvements to enhance service quality and efficiency Ensure that best practices, standards, and compliance requirements are adhered to in service delivery Qualifications 15+ years’ experience of life sciences with growing levels of responsibility Technical degree in Engineering or related discipline Further post graduate qualifications in project management highly desirable Required Skills Excellent ability for working with people More ❯

as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. Our London office is recruiting a Transaction Delivery Lawyer to join our growing matter support capability within the Innovation Design and Technology (IDT) team. The Role This role offers the opportunity to work on complex, high-value … well as being engaged on specific matters, you will also support the development of the matter support capability. The role provides a great opportunity to drive change in the delivery of our legal services, working alongside our innovation and technology experts. The Team The IDT team is a central part of a wider transformation function with responsibilities for legal … practice specific skills to deliver high-quality output. Foster a collaborative and productive work environment collaborating with other members of the Legal Transformation Programme (LTP) and relevant legal teams. Service Delivery Ensure that legal teams are undertaking tasks in accordance with established processes, consistently leveraging appropriate resources and support to achieve optimal outcomes and uphold standards. Oversee best More ❯