101 to 125 of 472 Service Delivery Jobs in the UK excluding London

with senior stakeholders across the region. The role suits someone who enjoys operational ownership, thrives in fast-paced environments, and takes real pride in service quality — rather than purely strategic or architectural work. Key responsibilities: Leading service desk, regional IT services and end-user support across multiple offices … Acting as the senior point of escalation for high-impact incidents Partnering with global IT, security, and engineering teams to ensure consistent service delivery Managing vendors and third-party providers Building strong relationships with senior business stakeholders Driving continuous improvement through service metrics, reporting, and user experience ...

continually for a minimum of 5 years** Key Responsibilities: Strategic Partnership: Collaborate with stakeholders to ensure BPSS supported systems align with business needs. Service Management: Oversee the delivery of BPSS support services, maintaining agreed internal SLAs. Issue Resolution: Facilitate effective communication to resolve issues with suppliers, partners … science, engineering, business, or a related field. Strong leadership skills with experience managing vendors, partners, and technical teams. Proven ability to develop and implement service delivery models for ERP transformation. Expertise in Oracle Fusion, HCM, and related modules. A background in the public sector, preferably within policing ...

Technical Account Manager for London MSP needed – we are seeking a relationship-focused expert to bridge the gap between our clients and our technical delivery teams. If you have a strong technical background in Managed Services but prefer building long-term client relationships over closing sales deals or fixing … service desk tickets, this is the role for you. We are looking for a Technical Account Manager (TAM) to take end-to-end ownership of 8–12 small-to-medium customers. You will not carry a sales quota, nor will you be a hands-on engineer. Instead, you will ...

incident-driven environments, this could be the perfect next step. 🔧 What you’ll be doing As the on-shift lead , you’ll ensure smooth service delivery, strong SLA performance, and effective incident management: Lead and coordinate NOC engineers during your shift Allocate work and ensure tasks are handled … appropriate teams Coordinate and manage major incidents and escalations Monitor service quality, SLAs, and operational performance Act as the primary point of contact during incidents Provide guidance and operational support to engineers Manage clear handovers between shifts Oversee team members based across multiple locations 👤 What we’re looking ...

data management and integration, ensuring accuracy, integrity, and governance. Lead the development and implementation of a robust cyber security strategy. Manage ICT operations and service delivery, ensuring first class ICT service delivery Provide inspirational leadership to the wider ICT, fostering a modern, collaborative culture. Build strong … tier services aimed at meeting our vision: to be the best rural housing association in the country. We ensure our customers receive first-class service, making them proud to live in a Broadacres home. At Broadacres we are an equal opportunities and disability confident employer who welcomes applicants from ...

Manager Location: Woking area (office-based) Salary: £36,000£46,000 per year Job Type: Full-time, Permanent, Office-Based A growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its team. This role is ideal for someone who enjoys … youll be doing Build strong, long-term relationships with a portfolio of client accounts Act as the main non-technical point of contact for service experience and engagement Own the client onboarding journey, ensuring a smooth and well-coordinated transition into managed services Ensure clients clearly understand their services ...

Your New Job Title: IT Support Analyst The Skills You'll Need: IT, Technology, Windows operating systems and Microsoft 365, Customer Service, Service desk Your New Salary: up to £35K per annum plus a 10% bonus Location: Redhill, Surrey Duration: Permanent Job status: Hybrid working, 2 days working … business users. To be successful in this role our client has said it is essential that candidates: 1. Have IT/Technology support service experience in the UK. 2. Exceptional communication skills and detail-oriented problem-solving focus. 3. Are eligible to work in the UK. Sponsorship ...

seeking an established Director of IT to shape the future of technology for a global organisation. You'll oversee IT infrastructure, workplace technology, and service delivery across multiple locations - ensuring scalability, security, and outstanding user experience. Working closely with Group level IT, you will modernise cloud platforms (Azure … enhance end-user services, and embed ITIL and DevOps practices to deliver continuous improvement. You will: Lead infrastructure and service delivery operations for a global enterprise. Optimise cloud, workplace, and collaboration technologies (Microsoft 365, ServiceNow). Drive operational excellence through automation, KPIs, and robust vendor management. Manage multimillion ...

Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests … problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting ...

Head of Operations (Service Delivery & Digital Transformation) Location: Northamptonshire (Hybrid) Role Type: Permanent, Senior Leadership Sector: Technology-Enabled Professional Services/HR Tech The Opportunity Our client is a global, industry leader, partnering with thousands of organisations to drive intelligent, data-led decision-making click apply for full ...

senior leadership role requiring a blend of strategic vision, operational excellence, and transformational delivery. You will be responsible for the end-to-end delivery of digital services, ensuring alignment with business strategy and driving innovation, efficiency, and governance across the portfolio. Key responsibilities include: Essential Experience Previous experience … Systems Integrator (SI) in a delivery lead role within a large consultancy, now operating internally on-site within a major corporate organisation. Proven track record delivering digital services at enterprise scale Advanced communication skills, able to influence at C-Suite level. Expert in digital service delivery life ...

Service and Support Lead Norwich £50,000-£55,000 (DOE) We are recruiting a Service and Support Lead on behalf of a large and forward-thinking local authority. This is a key leadership role within the IT service, responsible for overseeing the technical support function and helpdesk … while contributing to wider digital transformation and service improvement initiatives. This role would suit an experienced IT support or service desk leader who combines strong people management skills with hands-on technical expertise and a passion for delivering excellent customer-focused services in a public-sector environment. ...

Your New Role You will be responsible for meeting the daily service maintenance and repair needs of the customer's equipment, as a Home-Based Mobile Field Engineer with a large geographical area. Establish and maintain proper business relationships with customers, peers and support departments as well as performing … support departments * Maintaining tools, test equipment and Company supplied Vehicle. * Adherence to all part process and procedures * Utilizing escalation and support processes to resolve service delivery issues. * Working as a member of the local team to provide efficient service delivery to all accounts within assigned area. ...

lead a team of Business Analysts and Functional Consultants. This role plays a critical part in delivering business requirements, driving cost efficiencies and improving service across a diverse project portfolio. The Opportunity As the Senior S2P Business Analyst, you will be responsible for overseeing S2P process improvements and system … will work across procurement, supply chain and invoicing processes, ensuring that business needs are translated into effective technology and process solutions. Key Responsibilities Leadership & Delivery Lead strategic reviews and deliver functional and systems change across major programmes. Act as workstream lead on large projects and overall lead on smaller ...

Umbrella Engagement - 2 days per week on site in Kent - 6 Months - Head of Service Delivery Must be ITIL accredited - strong on ITIL Adopt and Adapt - process improvement/refinement Management of Technical Teams through Matrix Mgt - service desk/apps support/DBAs/MI/… Must be able to talk/communicate at all levels of the business Must have significant experience of multiple industry sectors Strong on Service Management - eg Change, Incident, Problem Will have worked across a variety of industry sectors SLAs, OLAs, Process Improvement Excellent Communications/Relationship Management etc Reasonable ...

support the next phase of operational and digital maturity.Reporting directly to the Managing Director, the role will provide leadership across IT operations, infrastructure, service delivery, systems development, information security, automation, and data. The position combines strategic ownership with hands-on technical engagement, ensuring the organisation’s IT services … governed, and aligned with business priorities.The role carries a high degree of autonomy and acts as the central point of ownership for IT services, delivery, and supplier relationships. It offers the opportunity to lead a well-established internal IT capability and continue evolving it into a mature, scalable function ...

manage the New Business Lead, Customer Success Manager, and Existing Inbound Sales Lead. Reporting directly to the EVP, you will take ownership of revenue delivery, sales strategy execution, KPI performance, and team development. This is a hybrid role based near Swindon, with on-site presence to be agreed. Occasional … performance, collaborative culture Demonstrate strong understanding of new business, upsell, and cross-sell sales cycles Ensure alignment across sales targets, customer experience, and operational delivery Maintain a strong focus on customer retention across a base of more than 1,000 customers Collaborate closely with the Professional Services Lead ...

outstanding new opportunity in the Ipswich area for a Service Delivery Consultant to work with an established and successful Software House. In your new role you will effectively bridge the gap between the business’s internal development team and their clients to ensure the successful delivery … successful implementation and go-live. As such you will take a customer-facing, hands-on approach combining pre-sales consultancy, technical configuration and delivery leadership. To be successful it is likely that you will have: Good technical skills including SQL and scripting languages (Perl, python, groovy or similar) Experience ...

requirements, understand data models and database design to support sophisticated datasets, and provide insights and recommendations based on data analysis to support decision-making. Service delivery: Diagnose issues and work closely with other support teams across functions to understand defects, drive minor improvements, and document change requests clearly … written communication skills. Ability to build positive relationships with a variety of domain experts. Technical proficiency in areas such as data analysis and modeling, service design, and application design. Commodity (ideally Oil) Trading domain knowledge, especially in the Front Office. The competencies for a business analyst at this level ...

global business and technology consultancy seeking a Senior IT Delivery Manager to work for our global Systems Integrator client. This is initially a 6-month contract with very good prospects to extend. We are seeking experienced IT Delivery Managers to manages medium to large teams, coordinating product … service delivery across multiple projects to achieve business outcomes. The role includes operational support for live services and alignment with standardised delivery structures and roles, driving quality, efficiency, and predictability, maintaining strong control over projects and services. This is an exciting opportunity to contribute to/lead ...

Senior 3rd Line Service Desk Engineer - Reigate Location: Reigate (Hybrid - 3 days on-site per week) Salary: Up to £40,000 per annum Type: Full-time, Permanent About the Role We are looking for a skilled and customer-focused Senior Service Desk Engineer to join our growing Managed … Service Provider team based in the Reigate area. This is a hybrid role, with three days per week required on-site, supporting a diverse range of clients and helping to drive high-quality service delivery across the business. You'll act as an escalation point ...

Role This is a leadership position with hands-on responsibility for IT operations, infrastructure, and security alignment. You’ll oversee day-to-day service delivery, manage a small team, and ensure systems are resilient, compliant, and future-ready. You’ll also play a key role in shaping technology … strategy and supporting consultancy projects. Key Responsibilities Lead and manage the internal IT team, ensuring high-quality service delivery Oversee infrastructure (cloud + on-prem), networking, and core systems Drive IT governance, compliance, and security best practices (ISO27001, GDPR, SOC) Manage vendor relationships and third-party service ...

Umbrella Engagement - 2 days per week on site in Kent - 6 Months - Head of Service Delivery Must be ITIL accredited - strong on ITIL Adopt and Adapt - process improvement/refinement Management of Technical Teams through Matrix Mgt - service desk/apps support/DBAs/MI/ ...

within a SOC or managed security environment? Do you have deep expertise in Microsoft security technologies? Can you handle complex incidents and drive continuous service improvement. We are partnered with one of Microsoft's leading Security Partners and we are looking for an experienced SOC Manager to lead … team of SOC Analysts across the UK and the rest of the world, overseeing the 24/7 SOC Operations. You will be driving service delivery and SLA performance. You will be working on triage, detection, investigation, threat hunting, escalation, and incident closure processes. In addition, you will ...

team, and build a new outbound Business Development function. This company are a well-established and growing telecoms provider with a strong reputation for service delivery, long-term customer relationships, and a solutions-led approach. They work with major enterprise clients, including leading UK construction firms and defence … Account Managers, drive account growth across key customers, and establish a new outbound/new-logo capability. You'll work closely with Marketing, Service Delivery, Operations and the CEO, improving CRM discipline, forecasting accuracy, and ensuring a structured, repeatable sales process is embedded across the function. The ideal ...