126 to 150 of 1,417 Service Delivery Jobs in the UK excluding London

account in the UK To support KAM organization with product and solution expertise on different levels in pre-sales, design, and delivery of customer projects. Position Ericsson as a thought and technology leader. Secure that customer feedback is shared with EMEA and BU Networks organization. This role is critical … delivering exceptional customer outcomes, and providing technical leadership in presales engagements. The ideal candidate will have strong experience in both technical presales and services delivery, with a focus on NMS strategies that drive measurable value for Ericsson customers. This role will act as the techno-commercial leader ...

Title : Service Manager Reference number : CF26-44 Division : Children and Family Services Location : Aberdeen Salary : Band E, £44,087 - £50,726 per annum Post Type : Permanent, full-time Closing Date : 21st September 2026 Interview Date : Week commencing 28th September 2026 Do you want to create a safer, brighter future … opportunity for a confident, enthusiastic and committed leader to truly make a difference to children and their families. We are seeking to appoint a Service Manager within our Aberdeen Family Wellbeing Service, Fit Like Family Wellbeing . By joining our team, you will help us stand ...

Dŵr Cymru Welsh Water is seeking a Service Delivery and Supplier Management Lead based in Cardiff to drive IT service delivery and supplier governance across the organisation. You will work with suppliers and internal teams to ensure reliable, customer-focused services aligned with strategic priorities. … role offers opportunities to build strong partnerships, influence change, and lead continual improvement across service delivery and supplier management, including major incidents and #J-18808-Ljbffr ...

will involve taking the day-to-day lead on the administration of three large DB pension schemes, with a particular emphasis on client management, service delivery and building strong relationships with key stakeholders. It offers the opportunity to take greater ownership of client relationships while remaining closely involved … technical and operational delivery of complex DB administration.Opportunity to deputise for the manager. The Role You will act as a key point of contact for three large Defined Benefit schemes, ensuring a high-quality administration service and supporting the effective management of client relationships. Responsibilities will include: Leading ...

strong, trusted relationships with key stakeholders through regular face-to-face meetings, virtual reviews, telephone contact, and email communication. Conduct Quarterly Business Reviews (QBRs), Service Reviews, and Strategic Planning Sessions with clients. Act as the primary point of contact for customer relationship management and account development activities. Drive customer … satisfaction, engagement, and long-term retention across the client portfolio. Account Retention and Growth: Achieve and maintain high client retention levels, targeting 100% Managed Service Contract Renewals and 80% Professional Services and Voucher Renewals Identify opportunities to expand customer engagement through additional Dataquest services, solutions, and strategic initiatives. Develop ...

looking to build your career in service management within a highly trusted, operational environment where your work genuinely matters? Do you enjoy taking ownership, keeping services running smoothly and working closely with customers and technical teams to make a difference? As a Junior Service Operations Manager, you will … deliver small-scale services or take responsibility for a defined component of a larger service, under the direction of a senior delivery manager. You will support the successful delivery of services to agreed cost, risk, quality and performance targets, while ensuring services are set up for long ...

Summary of Role To analyse financial and operational data to provide actionable insights that drive business performance, optimise service delivery, and support strategic decision-making across the organisation. Bridge the gap between finance, operations, and business units to enhance profitability and operational efficiency. What you will be doing … Prepare and analse monthly, quarterly, and annual financial performance reports comparing actual results against budgets and forecasts, identifying variances, trends, and drivers across service lines, business units, and regions. Monitor key financial metrics and analyse operational metrics including service delivery efficiency, utilisation rates, productivity, quality indicators ...

Role Summary The IT Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. This role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure … business readiness activities are completed, documented, and approved. Key responsibilities include coordinating operational acceptance, support models, knowledge transfer, training, documentation, risk management, and service handover activities to support successful service transitions. EEO and Inclusion Statement We are committed to creating an inclusive environment where everyone can thrive. ...

groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Managed Service Lead(Security) Location: Hampshire (onsite 5 days per week) DXC Technology is looking for an experienced technical team lead responsible for the DMZ Managed … based role responsible for ensuring the right skills are in place at the right time to meet client demand, working closely with account leadership, delivery teams, and recruitment. At DXC Technology, we are committed to building an inclusive workplace where everyone can succeed. We actively encourage applications from neurodiverse ...

Service Delivery Manager Department: Cyber Services and Capabilities Employment Type: Permanent - Full Time Location: GBR Manchester Hardman Boulevard Description We are a global community of highly talented individuals working together to create a safer future, driven by our mission to make society more secure. Together, we make this … mission possible. We are looking to strengthen our team with new Service Delivery Managers (SDMs) . Do you have a passion for serving customers and helping them use our services to improve their cybersecurity? If so, join our SDM team and help manage our growing client base alongside ...

Requirements Lenovo Solutions & Services Group (SSG) is looking for a customer-focused and technically skilled Field Technical Consultant (FTC) to join our EMEA delivery organization. In this role, you will act as a trusted advisor for strategic customers, driving service excellence, managing critical escalations, and helping organizations maximize … services. You will combine technical expertise, customer relationship management, and analytical problem-solving to deliver exceptional customer experiences while proactively identifying opportunities for service improvement. As part of the EMEA Delivery team, you will report directly to the Director, DWS Delivery - EMEA and collaborate with customers, support ...

mission-critical environment. Lead incident response, change execution, and escalation coordination across infrastructure, network, facilities, and security teams. Oversee vendor access, onsite activities, and service delivery to maintain operational, security, and compliance standards. Drive execution of infrastructure initiatives, including hardware deployments, lifecycle management, structured cabling, and capacity planning. … execution discipline while retaining accountability for outcomes. Promote a strong risk and control culture aligned with enterprise standards and operational excellence. Support continuity of service delivery across EMEA sites while balancing operational priorities and project demand. Job Description We're seeking a motivated technology leader for the role ...

Request Fulfilment Team Leader is responsible for leading a team of IT Request Engineers in the effective delivery of high-quality technical support to ensure the smooth operation of customers' computer systems. This includes responding to email and phone support requests, performing both reactive and proactive maintenance, and contributing … role primarily involves remote support, with some onsite assistance as needed, to maintain business continuity. They ensure that customer requests are managed efficiently, agreed service levels are achieved, and communications consistently reflect Evolve IT’s values. The role combines day-to-day operational leadership with people management, technical escalation ...

Conduct clinical system searches as requested Adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children Participate in local initiatives to enhance service delivery and patient care Produce meeting agendas and record the minutes of meetings Support and participate in shared learning Process requests for information … Conduct clinical system searches as requested Adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children Participate in local initiatives to enhance service delivery and patient care Produce meeting agendas and record the minutes of meetings Support and participate in shared learning Process requests for information ...

buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve … Overview We are seeking a Performance Assurance Manager to manage and oversee the Performance Assurance obligations delivered under the Proteus contract, ensuring that the service continues to meet contractual performance requirements and that performance assurance activities are properly governed, evidenced, monitored and reported. The role provides leadership across performance ...

appointment.JOB DESCRIPTIONJOB TITLE: Specialism Lead (EnAble Programme)Post 1 – Finance Specialism LeadREPORTS TO: EnAble Business Transformation Workstream LeadRESPONSIBLE FOR: Leading the provision of specialist service input to the EnAble Programme and ensuring the alignment and integration of the programme’s implementation with existing EA services and processes.The role will … work collaboratively with both the Business Transformation and Technical Workstream Leads to support joined-up delivery across the programme.ENABLE PROGRAMME BACKGROUNDThe EnAble Programme has been established to replace EA One, the Education Authority (EA)’s current Enterprise Resource Planning (ERP) system, and aims to deliver an integrated, efficient, scalable ...

services. This is a key role responsible for establishing and leading the continual improvement and innovation function across the programme, identifying opportunities to improve service quality, operational efficiency, system resilience, maintainability, customer outcomes and value for money . The successful candidate will work across operational, service management, engineering … manage and continuously develop the programme's Continual Improvement and Innovation framework , aligned with ITIL principles and contractual requirements. Lead continual improvement processes across service delivery, operations, engineering and technology environments. Conduct and coordinate assessments of service delivery, operational processes, systems, asset management and incident management ...

proactive Software Quality Assurance Manager to join our team. You will work closely with the Head of Quality & Analysis, Chief Technology Officer, IT Service Manager and Project Managers. The ability to communicate effectively and engage with customers and the wider team is critical. You will be the primary point … requirements placed on the company, including the government’s Cyber Security Model version 4 (CSMv4). Digital Sensitivity Review The Digital Sensitivity Review (DSR) service is an AI innovation led data toolset and service, developed by SVGC Ltd and being run in partnership with FCDO Services, for identifying ...

recruiting for a IT Service Delivery Manager based in our Head office in Thirsk - North Yorkshire. With travel across our other UK and European offices leading a team of up to 5 IT Support Engineers. This is an exciting opportunity for an experienced, hands-on IT service … delivering proactive, high-quality IT support and bringing teams together under one way of working. You'll be responsible for leading and delivering IT service across the UK and France. You'll bring our two support teams together into one service desk, move our tooling onto a single ...

/deskside support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing team … customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end-user devices and IT assets, from onboarding to decommissioning ...

organisation undertaking a significant transformation of its Technology Operations function. As part of a newly established leadership team, they are seeking an experienced IT Service Improvement Manager to drive service excellence, improve operational performance and introduce innovative automation solutions that enhance both colleague and customer experiences. The Role … substantial future growth, this newly created leadership position will play a key role in shaping how IT services are delivered, helping to establish consistent service standards, improve user engagement and identify opportunities to increase efficiency through automation and AI-enabled solutions. Working closely with senior technology leaders, you will ...

using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are looking for a Service Delivery Analyst this role is responsible for ensuring that services provided to customers or internal users are delivered effectively, meet agreed service levels … continuously improve. The team are currently going through a Service Now upgrade and a change of IT provider, therefore effectively managing escalations will be key within this role. What this role looks like : Monitoring and reporting on SLAs, KPIs and service performance Managing customer and stakeholder relationships Coordinating ...

experienced Service Manager looking to broaden your service design expertise in high-profile, secure client environments where precision matters? or do you already have service design experience and want a fresh challenge? Joining our established Service Management team as a Service Design Manage … designing end-to-end services for distinguished client accounts operating within secure environments. You’ll work closely with Solution Architects, project teams and service leaders to turn requirements into robust, scalable service models – ensuring services are designed right first time and are ready for successful delivery ...

Service Delivery Manager Dungannon | £40,000-£50,000 | Hybrid working MCS Group is delighted to be partnering with an established and growing Northern Ireland organisation in its search for an experienced IT Service Delivery Manager . This is a newly created position offering genuine ownership … service delivery. You will lead a small, capable internal support team, manage operational performance and ensure incidents, escalations and service issues are driven through to completion. This is not an entry-level management opportunity or a purely strategic position. The successful candidate must be comfortable managing people, setting ...

challenges and using digital technology to deliver better outcomes for customers? We are seeking an experienced Digital Improvement Partner to lead the design and delivery of transformative improvements across Defence Housing Services (DHS). This is an exciting opportunity to drive meaningful change, combining continuous improvement, digital innovation … service design to enhance customer experience, operational performance and value for money. Taking ownership of improvement opportunities from initial problem through to implementation and benefits realisation, you will work closely with operational teams, stakeholders and suppliers to develop practical, data-driven solutions to complex service challenges. Using customer ...