126 to 150 of 713 Service Delivery Jobs in the UK excluding London

current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do … engineers to deliver a contractually compliant, customer-focused service. Run daily stand-ups to surface risks/issues early and manage them through to resolution. Partner with service managers & customer stakeholders to keep operations smooth and transparent. Use data & reporting (KPIs/SLAs, trends, performance indicators) to drive continuous improvement. Forecast resources & skills using demand data and key relationships … align with the Technical Resource Group (TRG) to keep capability fit for purpose. Collaborate across delivery with the service delivery lead, peer team leaders, and internal ops teams. Own escalations & complaints, coordinating the right teams and seeing issues through to closure. Evolve processes -propose and support changes that improve service quality and user experience. Ensure policy More ❯

US, and Europe Definia - Defining, designing, and delivering technology, transformation, and cultural change... BioTalent - Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX - Executive search and interim management solutions to accelerate leadership and help them to build their teams... Caraffi - Talent advisory solutions, employer branding, talent acquisition strategies, and talent advisory … into 5 areas, each covering their own space: Infrastructure : They own the platform architecture and makes sure our tech ecosystem is running at its best. They work closely with Service Delivery and InfoSec to spot improvements, tackle risks, and ensure the TIG’s software infrastructure is solid. Information Security : They ensure our security measures are up to date … and effective, overseeing things like ISO audits and security policies. They work with all tech teams to make sure systems are well-protected. Service Delivery : Runs the Service Desk and leads the support engineers, handling all IT support issues. They’re the go-to team for tech support, working with all of tech to make sure everyone More ❯

US, and Europe Definia - Defining, designing, and delivering technology, transformation, and cultural change... BioTalent - Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX - Executive search and interim management solutions to accelerate leadership and help them to build their teams... Caraffi - Talent advisory solutions, employer branding, talent acquisition strategies, and talent advisory … into 5 areas, each covering their own space: Infrastructure : They own the platform architecture and makes sure our tech ecosystem is running at its best. They work closely with Service Delivery and InfoSec to spot improvements, tackle risks, and ensure the TIG’s software infrastructure is solid. Information Security : They ensure our security measures are up to date … and effective, overseeing things like ISO audits and security policies. They work with all tech teams to make sure systems are well-protected. Service Delivery : Runs the Service Desk and leads the support engineers, handling all IT support issues. They’re the go-to team for tech support, working with all of tech to make sure everyone More ❯

US, and Europe Definia - Defining, designing, and delivering technology, transformation, and cultural change... BioTalent - Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX - Executive search and interim management solutions to accelerate leadership and help them to build their teams... Caraffi - Talent advisory solutions, employer branding, talent acquisition strategies, and talent advisory … into 5 areas, each covering their own space: Infrastructure : They own the platform architecture and makes sure our tech ecosystem is running at its best. They work closely with Service Delivery and InfoSec to spot improvements, tackle risks, and ensure the TIG’s software infrastructure is solid. Information Security : They ensure our security measures are up to date … and effective, overseeing things like ISO audits and security policies. They work with all tech teams to make sure systems are well-protected. Service Delivery : Runs the Service Desk and leads the support engineers, handling all IT support issues. They’re the go-to team for tech support, working with all of tech to make sure everyone More ❯

understanding of the engineering, contractual, and compliance requirements within a hyperscale data centre environment. Main Duties and Responsibilities Develop and manage the client relationship, ensuring a high level of service; attend client meetings as required. Ensure Health and Safety compliance for engineers, contractors, and site visitors. Work closely with the Contract Support Team to maintain consistent high service … effective solutions for development, training, and performance management. Provide technical support across a wide range of services to both the internal team and the client. Meet and report on service line KPIs on a monthly basis. Ensure all contractual commitments are met and exceeded through strong leadership. Align service delivery with agreed SLAs. Prepare data and insights … support and technical leadership. Carry out additional duties as required by the Technical Manager, in line with competencies and experience. Key Accountabilities & Deliverables 100% statutory compliance across all applicable service lines. Work closely with Contract Support & Engineering Supervisors to ensure service delivery gaps are avoided. Maintain and manage service line tracker documents, ensuring timely closure of More ❯

understanding of the engineering, contractual, and compliance requirements within a hyperscale data centre environment. Main Duties and Responsibilities Develop and manage the client relationship, ensuring a high level of service; attend client meetings as required. Ensure Health and Safety compliance for engineers, contractors, and site visitors. Work closely with the Contract Support Team to maintain consistent high service … effective solutions for development, training, and performance management. Provide technical support across a wide range of services to both the internal team and the client. Meet and report on service line KPIs on a monthly basis. Ensure all contractual commitments are met and exceeded through strong leadership. Align service delivery with agreed SLAs. Prepare data and insights … support and technical leadership. Carry out additional duties as required by the Technical Manager, in line with competencies and experience. Key Accountabilities & Deliverables 100% statutory compliance across all applicable service lines. Work closely with Contract Support & Engineering Supervisors to ensure service delivery gaps are avoided. Maintain and manage service line tracker documents, ensuring timely closure of More ❯

understanding of the engineering, contractual, and compliance requirements within a hyperscale data centre environment. Main Duties and Responsibilities Develop and manage the client relationship, ensuring a high level of service; attend client meetings as required. Ensure Health and Safety compliance for engineers, contractors, and site visitors. Work closely with the Contract Support Team to maintain consistent high service … effective solutions for development, training, and performance management. Provide technical support across a wide range of services to both the internal team and the client. Meet and report on service line KPIs on a monthly basis. Ensure all contractual commitments are met and exceeded through strong leadership. Align service delivery with agreed SLAs. Prepare data and insights … support and technical leadership. Carry out additional duties as required by the Technical Manager, in line with competencies and experience. Key Accountabilities & Deliverables 100% statutory compliance across all applicable service lines. Work closely with Contract Support & Engineering Supervisors to ensure service delivery gaps are avoided. Maintain and manage service line tracker documents, ensuring timely closure of More ❯

understanding of the engineering, contractual, and compliance requirements within a hyperscale data centre environment. Main Duties and Responsibilities Develop and manage the client relationship, ensuring a high level of service; attend client meetings as required. Ensure Health and Safety compliance for engineers, contractors, and site visitors. Work closely with the Contract Support Team to maintain consistent high service … effective solutions for development, training, and performance management. Provide technical support across a wide range of services to both the internal team and the client. Meet and report on service line KPIs on a monthly basis. Ensure all contractual commitments are met and exceeded through strong leadership. Align service delivery with agreed SLAs. Prepare data and insights … support and technical leadership. Carry out additional duties as required by the Technical Manager, in line with competencies and experience. Key Accountabilities & Deliverables 100% statutory compliance across all applicable service lines. Work closely with Contract Support & Engineering Supervisors to ensure service delivery gaps are avoided. Maintain and manage service line tracker documents, ensuring timely closure of More ❯

understanding of the engineering, contractual, and compliance requirements within a hyperscale data centre environment. Main Duties and Responsibilities Develop and manage the client relationship, ensuring a high level of service; attend client meetings as required. Ensure Health and Safety compliance for engineers, contractors, and site visitors. Work closely with the Contract Support Team to maintain consistent high service … effective solutions for development, training, and performance management. Provide technical support across a wide range of services to both the internal team and the client. Meet and report on service line KPIs on a monthly basis. Ensure all contractual commitments are met and exceeded through strong leadership. Align service delivery with agreed SLAs. Prepare data and insights … support and technical leadership. Carry out additional duties as required by the Technical Manager, in line with competencies and experience. Key Accountabilities & Deliverables 100% statutory compliance across all applicable service lines. Work closely with Contract Support & Engineering Supervisors to ensure service delivery gaps are avoided. Maintain and manage service line tracker documents, ensuring timely closure of More ❯

understanding of the engineering, contractual, and compliance requirements within a hyperscale data centre environment. Main Duties and Responsibilities Develop and manage the client relationship, ensuring a high level of service; attend client meetings as required. Ensure Health and Safety compliance for engineers, contractors, and site visitors. Work closely with the Contract Support Team to maintain consistent high service … effective solutions for development, training, and performance management. Provide technical support across a wide range of services to both the internal team and the client. Meet and report on service line KPIs on a monthly basis. Ensure all contractual commitments are met and exceeded through strong leadership. Align service delivery with agreed SLAs. Prepare data and insights … support and technical leadership. Carry out additional duties as required by the Technical Manager, in line with competencies and experience. Key Accountabilities & Deliverables 100% statutory compliance across all applicable service lines. Work closely with Contract Support & Engineering Supervisors to ensure service delivery gaps are avoided. Maintain and manage service line tracker documents, ensuring timely closure of More ❯

Client Engagement & Support Manager - Financial Technology - London/Hybrid (Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership) Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams? Do … financial technology provider, is seeking a Client Engagement & Support Manager to lead their Application Support Analysts and IT Operations team. This is a pivotal role responsible for maintaining exceptional service levels, overseeing client communications, and ensuring smooth delivery of both support and operational functions. In this role, you'll act as the key liaison between clients and internal … teams, managing escalations, providing regular service updates, and ensuring SLAs are consistently met. You will oversee ticket management and resolution workflows, lead service performance reviews, and champion client needs within the organisation. With a strong understanding of the platform's features, architecture, and core use cases, you'll be able to translate technical details into clear, client-friendly More ❯

/7 NOC Engineer Akkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast. Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern. The Role As NOC Engineer you'll be part of … a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. The Responsibilities * Act as the first point of escalation for customer calls. * Log and manage … faults/service requests via Remedy, resolving over 95% at first touch. * Work within strict SLAs to ensure timely resolutions. * Maintain accurate shift handovers and keep support tickets up to date. * Keep customers informed throughout the fault lifecycle. * Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems. * Manage circuit faults across ADSL, SDSL More ❯

/7 NOC Engineer Akkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast. Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern. The Role As NOC Engineer you'll be part of … a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. The Responsibilities * Act as the first point of escalation for customer calls. * Log and manage … faults/service requests via Remedy, resolving over 95% at first touch. * Work within strict SLAs to ensure timely resolutions. * Maintain accurate shift handovers and keep support tickets up to date. * Keep customers informed throughout the fault life cycle. * Configure and troubleshoot Cisco, Juniper, and Adtran Switches, Routers, DSLAMs, modems and other IT Systems. * Manage circuit faults across ADSL More ❯

Customer Project Manager Cantello Tayler Recruitment is currently recruiting for a Customer Project Manager to join their client based in Staines to work closely with their Product and Service Delivery teams to ensure successful implementation and onboarding of their customers. Hybrid role following probation. Customer Project Manager duties include: Project management: Manage implementation projects for the largest customers … all of their onboarding actions. Process design and optimisation: Help refine the onboarding process for major new customers, ensuring efficiency and a great customer experience. Collaboration: Work closely with Service Delivery, Product, Sales, Service, and other internal teams to define and align on project requirements and expectations from the outset. Customer engagement: Act as a primary point More ❯

Customer Project Manager Cantello Tayler Recruitment is currently recruiting for a Customer Project Manager to join their client based in Staines, to work closely with their Product and Service Delivery teams to ensure successful implementation and onboarding of their customers. Hybrid role following probation. Customer Project Manager duties include: Project management: Manage implementation projects for the largest customers … all of their onboarding actions. Process design and optimisation: Help refine the onboarding process for major new customers, ensuring efficiency and a great customer experience. Collaboration: Work closely with Service Delivery, Product, Sales, Service, and other internal teams to define and align on project requirements and expectations from the outset. Customer engagement: Act as a primary point More ❯

Service Design & Transition (SD&T) Manager Contract Type: Inside IR35 Start Date: 3rd November Clearance: SC Clearance (must already hold) Location: 2 days per week on-site in Telford (Central Government project) We are seeking a Service Design & Transition (SD&T) Manager to play a key role in supporting the successful delivery of major Central Government projects … . This role is central to ensuring that new services are designed, transitioned, and implemented effectively, with a strong focus on service assurance and operational readiness. As part of the SD&T function, you will ensure that service components are delivered to the highest standard, guiding project teams throughout the delivery lifecycle - from initial development through to … live service. You will proactively identify service risks, mitigate impacts on service provision, and confirm operational readiness is achieved before go-live. You will also contribute to the wider SD&T community by sharing best practice, patterns, and standards, while supporting and coaching colleagues. Key Responsibilities: Develop support models and diagrams for components delivered by project teams. Ensure More ❯

other changes as required Lead or support facilities CAFM projects, from planning to execution, ensuring deadlines are met and are within budget Oversee all stages of product creation for Service Now Workplace Service Delivery, including design and development Generate comprehensive reports on key metrics such as space utilisation, asset performance, maintenance activities, and cost tracking Use data … analytics to support strategic planning and resource allocation, providing actionable recommendations to improve efficiency and reduce costs Facilities Helpdesk Administrator Skills & Requirements: Proficient in ServiceNow Workplace Service Delivery or other CAFM/booking systems (e.g. Concept FSI, Maximo, Condeco) Experience working with Facilities, H&S teams is desired Strong analytical skills with a focus on data accuracy, quality More ❯

safety officer Other senior pharmacists and Pharmacy operational staff within the Trust. Consultant medical staff and their teams. Clinical nurse specialists and specialist staff in other clinical disciplines. Clinical service management leads. External Relationships: The Single Instance Governance group Oracle health Other regional providers and partners including suppliers, other healthcare divisions and local University Hospitals Coventry and Warwickshire NHS … sessions to the ward-based team, checking understanding and adapting training methods where necessary. The post holder will support staff who are distressed or who challenge the changes to service as a result of JEPR. To convey information from experiences and complex clinical situations to the multi-disciplinary implementation team, contributing in all its meetings and maintaining open communication. … of the electronic system functionality; particularly around information on medications and the clinical checking of prescribed medication. As part of the pharmacy digital team ensure that patient safety and service delivery are maintained in the event of failure of the electronic prescribing system and facilitate system recovery. Act as a subject matter expert on the clinical pharmacy related More ❯

About the Role We are seeking to hire an Automation Managed Service Lead to join the team in Impact Engineering. This role is based on a key customer site in Northern Ireland. This role involves leading and managing a team of cross-functional engineers on a customer site. Responsibilities Lead and manage a team of cross functional engineers on … all Impact projects on site ensuring timelines, budgets, and deliverables are met Act as the primary point of contact for the client, managing day-to-day relationships and addressing service-related concerns. Implement and maintain effective monitoring, reporting, and escalation processes Manage resource allocation to ensure service delivery is maintained without disruption Continuously identify opportunities for process … improvements to enhance service quality and efficiency Ensure that best practices, standards, and compliance requirements are adhered to in service delivery Qualifications 15+ years’ experience of life sciences with growing levels of responsibility Technical degree in Engineering or related discipline Further post graduate qualifications in project management highly desirable Required Skills Excellent ability for working with people More ❯

authority based in East London, are looking for an experienced M&E Contract Manager to run their M&E and compliance workstreams. We have an opportunity for an experienced Service Delivery Manager to us and lead the M&E function in our responsive repairs division. Key focus will be on ensuring timely, compliant and high quality approach to … and positive experiences, promoting excellent customer care practices. Lead responses to residents' queries, complaints, and feedback professionally. Manage and review operational risk registers to meet client expectations. Ensure successful service delivery through effective supply chain management. Manage contractors for procurement, commissioning, and service demands. Improve efficiency and output of repairs and maintenance services. Attend site meetings to … timely reports on project performance, targets, and budgets. Stay updated on contract management practices and legislation. Represent the company and liaise with stakeholders; stand in for the Head of Service when needed. Manage the workforce and delivery of work programmes, ensuring technical direction, quality, and cost control. Develop solutions to improve efficiency, reduce costs, and enhance customer experience. More ❯

as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. Our London office is recruiting a Transaction Delivery Lawyer to join our growing matter support capability within the Innovation Design and Technology (IDT) team. The Role This role offers the opportunity to work on complex, high-value … well as being engaged on specific matters, you will also support the development of the matter support capability. The role provides a great opportunity to drive change in the delivery of our legal services, working alongside our innovation and technology experts. The Team The IDT team is a central part of a wider transformation function with responsibilities for legal … practice specific skills to deliver high-quality output. Foster a collaborative and productive work environment collaborating with other members of the Legal Transformation Programme (LTP) and relevant legal teams. Service Delivery Ensure that legal teams are undertaking tasks in accordance with established processes, consistently leveraging appropriate resources and support to achieve optimal outcomes and uphold standards. Oversee best More ❯

from home), with the potential of being extended/becoming permanent. Working within the team based in Warrington, you will be responsible for providing an efficient and effective ICT service to all aspects of the business, supporting the general maintenance of ICT hardware/software and gaining exposure to a broad range of ICT related projects and activities As … users are maintained Take responsibility for the patching of network and phones Ensure the recording and maintenance of licensing for all software purchased Manage the maintenance of the exchange service mailbox including the archiving of mailboxes Complete internal user moves including phones Undertake small ICT projects as instructed by the Service Delivery Manager Ensure a high level … of customer service and support is provided to all internal and external customers Escalate ICT issues to the Service Delivery Manager where necessary Carry out such other duties which are consistent with the nature of the job role As the successful ICT Support Technician, you will have the following skills :- Demonstrable experience of ICT help desk support More ❯

from home), with the potential of being extended/becoming permanent. Working within the team based in Warrington, you will be responsible for providing an efficient and effective ICT service to all aspects of the business, supporting the general maintenance of ICT hardware/software and gaining exposure to a broad range of ICT related projects and activities As … users are maintained Take responsibility for the patching of network and phones Ensure the recording and maintenance of licensing for all software purchased Manage the maintenance of the exchange service mailbox including the archiving of mailboxes Complete internal user moves including phones Undertake small ICT projects as instructed by the Service Delivery Manager Ensure a high level … of customer service and support is provided to all internal and external customers Escalate ICT issues to the Service Delivery Manager where necessary Carry out such other duties which are consistent with the nature of the job role As the successful ICT Support Technician, you will have the following skills :- Demonstrable experience of ICT help desk support More ❯

We are looking for an experienced Network Architect to join our growing network services team here at DS Smith. As the Network Operations/Architect Lead you will ensure delivery of a high-quality service aligned with business expectations whilst working closely with the Head of Network to plan future requirements and the ongoing evolution of the service. … As the successful candidate, you will encompass subject matter expertise and leadership in ensuring operational excellence. You will demonstrate expert knowledge in service management, project delivery, technology and leadership. Key Responsibilities: Within the function managed by the Head of Networks, technical expertise will exist and continue to be developed, which ensures DS Smith drives a clear technical roadmap … a technical leader for network technology roadmap. Provides technical expertise and acts as a trusted advisor within the business, influencing decisions. Collaborates with other IT teams to ensure the delivery of services meets expectations Assists to ensure new services transition into operation in a controlled manner Establishes standards, procedures and policies appropriately aligned with industry best practice Helps to More ❯

trusted go-to for colleagues, helping them work efficiently and confidently. Youll lead on system upgrades, data reporting, security compliance, and liaison with external agencies, all while contributing to service improvement and innovation. We offer a supportive, inclusive environment where your expertise will be valued, your ideas heard, and your professional growth encouraged. With flexible working options, a collaborative … a timely manner and provide local training as necessary whilst ensuring all issues are resolved or escalated in a timely manner. About us Taunton Road Medical Centre Provide a service which puts patient safety, care and wellbeing at the heart of all we do. Convey compassion in all that we do, assessing and responding to need. Respect all patients … team to create opportunities to improve patient care. At this organisation, we continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance More ❯