176 to 200 of 549 Service Delivery Jobs in the UK excluding London

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader … guide a team, manage stakeholders, and maintain service stability during fast-paced operational activity and major incidents. What We're Looking For Experience leading service-focused technical or operational teams. Strong stakeholder management and escalation handling skills. Ability to balance major incident leadership with BAU service oversight. ...

MSite has an exciting opportunity for a Customer Service Representative to join our team working in Liverpool. You will join us on a full-time, permanent basis. We are an extraordinary technology brand looking for extraordinary people. From humble beginnings, MSite has risen to become a global leader, providing … story and join a dynamic market leader at a crucial stage of its development. At MSite, you can expect more. The Customer Service Representative role: As a Customer Service Representative, you will be the first point of contact for MSite customers, delivering exceptional service and support across ...

Field Service Technician - Audio Visual Systems Location : Oxford + surrounding area Salary: £30,000 - £35,000 per annum (DOE)/Company vehicle + fuel card provided About the Role We're seeking an experienced Field Service Technician to join our growing service team, supporting a wide range … operating at their full potential. This is a hands-on position ideal for someone with strong technical knowledge and a passion for delivering outstanding service in dynamic environments such as retail, hospitality, and corporate spaces. What You'll Be Doing Responding to AV service calls within agreed SLAs ...

Position: Service Desk Analyst (1st Line) Reporting to: Service Desk Team Leader Our client proudly holds a place among the top 10 Managed Service Providers globally. They have consistently delivered premium managed IT services, establishing themselves as a key IT partner for businesses across diverse industries. This … takes the time to understand their clients' organisations, customising their expert services to suit their clients’ unique needs. We’re looking for a Service Desk Analyst to join this dynamic team and help them deliver their promise to their clients. Role Overview As a Service Desk Analyst ...

Information Services – Planning and Administration team to provide procurement, financial, asset management and administrative support that enables the department to meet and exceed agreed service levels to its customers Develop innovative solutions to solve business problems and identify opportunities to drive cost reductions across the Council in line with … management, FOI support and telephony contract admin Follow IT Services planning and administration processes and policies Support the continuous development and enhancement of the service, and ensure that customer care and service excellence are established as core values Follow service management processes to ensure consistency and effectiveness ...

Integration & Automation Manager - Technology and Sustainability Azure API Management Our global construction client is looking for an experienced hands-on delivery manager who focused on Integration & Automation to join their technology and sustainability team. Essential Skills A background of technical experience in delivering quantifiable business outcomes using Integration … levels in the Business. Experience in Vendor, Contract and Process Ownership Continuous improvement, training, measurement. A focus on sustainability An understanding of IT service delivery models Basic project management experience. Good communication skills Desirable Skills Has worked in the construction sector Role Duties Provide technical expertise and experience ...

Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through to resolution, ensuring … excellent service delivery in line with agreed Service Level Agreements (SLAs). This role is ideal for someone who thrives in a fast-paced Managed Services environment, enjoys problem-solving, and is passionate about delivering a positive customer experience while aiming for first-contact resolution wherever possible. ...

working with a large, complex organisation embarking on a significant technology transformation initiative that will modernise critical business systems, improve operational efficiency, and enhance service delivery across multiple locations. This is a rare opportunity to lead a strategically important programme with visibility at senior leadership level and genuine … programme from inception through to implementation. You'll work closely with executive stakeholders, operational leaders, technical teams, suppliers and external partners to ensure successful delivery against business objectives. This role offers a blend of strategic leadership, programme governance, procurement, business case development and hands-on project delivery. Key Responsibilities ...

support continued business growth. Benefits: Company pension contribution of 5% 25 days holiday + bank hols with additional day hol for every 2 years service (up to max. 5 extra days) Access to Smart Health App Free eye test every 2 years Enhance Maternity and Paternity pay Death … service cover 2x salary rising to 4x after 5 years service Income protection cover after 1 year service Access to free and confidential independent financial advisor Will Writing Benefit Mon-Fri working week, 14:30 finish on a Friday Remit: This position could suit a skilled Mould ...

infrastructure and devices to keeping our environment secure and efficient, IT enables every team across the business to thrive. This is a team where service excellence meets operational rigour, blending proactive problem‐solving, deep technical expertise, and a people‐first mindset to deliver an IT experience that feels seamless … infrastructure, assets, and support operations. Build strong relationships with IT teams across locations and support hiring where needed. Review current systems, hardware estate, and service levels to identify quick wins. Carry out a full review of IT asset inventory, lifecycle status, and management processes. Understand business needs and establish ...

define and shape the analysis approach, lead and develop a team of Business Analysts, and work closely with Business Change, Transformation, Technology and Delivery teams to ensure solutions are fit for purpose and deliver real value. This role follows a hybrid working model , with three days per week onsite … Warrington and the remaining time worked flexibly. What you’ll be responsible for Delivery & Portfolio Leadership Provide senior Business Analysis expertise across large-scale, complex change initiatives Act as the central point of contact for Business Analysis within the portfolio Build, organise and line-manage a team of Business ...

Consulting Limited is seeking a SIAM Lead to oversee the Service Integration and Management functions. This hybrid role in Warwick requires strong expertise in SIAM frameworks and ITIL processes, with 8+ years experience in vendor management and operational excellence. The ideal candidate will define SIAM strategies, manage service delivery across multiple vendors, and ensure compliance with organizational standards. Effective communication with stakeholders is essential, alongside a strong leadership presence. #J-18808-Ljbffr ...

Project Manager Manchester | Hybrid Working A growing organisation is looking to appoint a Project Manager to support the delivery of a broad and varied portfolio of technology and business change initiatives across the wider business. This role requires a genuinely well rounded Project Manager (Tech & Business Change) with experience … operating across multiple areas of technology and transformation, rather than someone focused purely on a single technical discipline or isolated delivery environment. The successful individual will work across a wide range of initiatives including CRM and business application projects, infrastructure and end user technology upgrades, operational systems improvements, integrations ...

Service Desk Manager 2 days onsite £300 a day Inside IR35 3-6 Months The Service Desk Manager is responsible for ensuring the delivery of high-quality, responsive IT support to staff across a geographically dispersed organisation.The role combines operational leadership with ownership of service performance … reporting and KPI management. The postholder will ensure accurate and meaningful reporting of service metrics, contributing to wider IT operational dashboards.The Service Desk Manager will also support ongoing IT service management maturity initiatives, including contributing to discussions about future ITSM tooling. Key Responsibilities Lead and manage Level ...

Java, JavaScript, Spring and AWS Support integration with OCv5 and wider platform changes across the programme Work closely with client stakeholders, SMEs and other delivery teams to move work forward Contribute to agile delivery across planning, stand ups, refinement and retrospectives Help deliver work linked to the eDRS … switch off and broader service improvements Write, test and improve production quality code in a live delivery environment Support engineering standards and ensure deliverables meet agreed quality expectations Skills and experience Strong experience as a Software Engineer in a hands on delivery role Good experience across Java ...

Solutions Engineer position within a growing communications and technology organisation, leading solution design, innovation and technical strategy across a broad portfolio of telecoms and service offerings. The company is an established engineering-led business specialising in telecommunications, infrastructure and managed service solutions. With continued growth, they are seeking … Principal Solutions Engineer to act as the senior technical authority across the business, supporting customer engagements, service development and the delivery of commercially successful solutions. In this role, you will lead end-to-end solution design activities, working closely with engineering, sales, operations and delivery teams ...

with regular onsite meetings in Chandlers Ford Salary: Circa £75k + Discretionary Bonus Scheme Are you a people-focused engineering leader who enjoys driving delivery, shaping technical direction and helping teams do their best work? Do you bring a strong understanding of the software development lifecycle … standards, tools and ways of working used by your team. Youll also work closely with stakeholders across the business, including areas such as Service Delivery and Platforms, helping to keep communication clear and delivery aligned. Alongside delivery, youll manage resources, oversee quality, reduce risk and contribute ...

Network IT is currently recruiting for a Head of IT Service Management, to join our client in Milton Keynes on a 6 month initial contract. This is a critical role for our client, who operate an ITIL focussed ITSM function. Youll provide strategic leadership for IT Service Management … overseeing service delivery, continual improvement, stakeholder engagement, and customer satisfaction. Lead and dev... WKCL1_UKTJ ...

Title: IT Service Desk Team Leader Location: Fareham (4 days onsite) Contract Length: 6 months with potential extension Pay Rate: £40,000 per annum equivalent About the Role Are you a senior support analyst ready to take the next step, or an experienced leader looking for an exciting contract … with a household name? We are seeking an IT Service Desk Team Leader to oversee the day-to-day operations of our support team on behalf of a prestigious, global luxury beauty and retail brand. Based in our Fareham office (working 4 days onsite ), this role perfectly balances "hands ...

Title: IT Service Desk Team Leader Location: Fareham (4 days onsite) Contract Length: 6 Months with potential extension Pay Rate: £40,000 per annum equivalent About the Role Are you a senior support analyst ready to take the next step, or an experienced leader looking for an exciting contract … with a household name? We are seeking an IT Service Desk Team Leader to oversee the day-to-day operations of our support team on behalf of a prestigious, global luxury beauty and retail brand. Based in our Fareham office (working 4 days onsite ), this role perfectly balances "hands ...

Service Administrator - IT Services Location - Derby (Hybrid) Salary 25-30k Dept on experience Are you an organised, proactive communicator who thrives in a fast-paced environment? We're looking for a talented Service Administrator to join our IT services team and play a key role in delivering … exceptional client experiences. The Role As Service Administrator you'll be the connective tissue between clients, internal teams, and external partners. From keeping projects on track to ensuring clients are always in the loop. What You'll Be Doing Scheduling and coordinating project meetings, capturing and distributing accurate minutes ...

Duties will include, but are not limited to: Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels Diagnose, troubleshoot, and resolve IT issues relating … Southco’s IT and security standards Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system Collaborate with global IT colleagues and third‐party suppliers to support service delivery, system upgrades, and routine maintenance activities Support ...

this role you’ll lead across technology operations, resilience, cyber defence, and control effectiveness building strong governance and driving measurable improvements in risk and service performance. Alongside leading core technology operations, you will operate as a senior leader across risk, controls and audit bringing together responsibilities that traditionally … response while reducing vulnerabilities and strengthening overall cyber posture. Ensuring stability, availability and performance of IT services, including oversight of incident, problem, change and service management disciplines. Driving service excellence across workplace technology, delivering secure, reliable and seamless end‐user experiences. Overseeing infrastructure, applications and operational support, ensuring ...

Team Leader for an initial 6-month contract. This is an excellent opportunity for a people-focused IT leader who enjoys developing teams, driving service excellence, and ensuring the smooth day-to-day operation of IT services. As Team Leader, you will be responsible for leading and supporting … team of IT professionals, providing guidance, coaching, and operational oversight to ensure a high standard of service delivery. Acting as a key point of contact between the IT team and the wider business, you will help create a collaborative, customer-focused environment while supporting the effective delivery ...

Industrious Recruitment is delighted to be recruiting for a Field Service Engineer on behalf of a leading organisation within its sector. This is an excellent opportunity for an experienced engineer to join a well-established business, providing technical support and maintenance services to customers across the Chester region. … solutions. Work closely with customer IT teams to maintain and support networked systems and equipment. Build strong customer relationships through professional communication and exceptional service delivery. Keep customers informed of progress and estimated completion times throughout service visits. Liaise regularly with the Regional Field Service Manager ...