176 to 200 of 712 Service Delivery Jobs in the UK excluding London

Service Design Architect Location: Home-based (flexible working considered) Salary: £60,000 - £62,500 per annum plus car allowance and up to £10k OTE The Role Our client is a managed services provider delivering cybersecurity, communications and connectivity solutions. For more than 20 years, they have supported UK organisations with reliable, scalable services designed around customer needs. They are … recruiting a Service Design Architect to join their pre-sales function. The role is responsible for designing managed service solutions across monitoring, hardware and software support, service desk, remote management and service improvement. Working alongside sales and technical specialists, you will create solutions that are commercially viable, technically sound and aligned to customer requirements. This is … a home-based role in a fast-moving environment. It offers the opportunity to work closely with senior stakeholders and play a central role in shaping service solutions for new and existing customers. Key responsibilities Evaluate customer requirements and design appropriate service solutions Support sales meetings and present proposals to technical teams and senior stakeholders Lead the design More ❯

AI & Automation Engineer – Manchester/Hybrid Working We are working with a prestigious Professional Services client as they look to drive AI automation within their Service Delivery function. This is a new role and would offer an excellent opportunity to an ambitious individual to apply and grow their AI career within a large-scale global environment. Our client … virtual agents, predictive analytics, and machine learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other … working with wider AI/ML professionals on new AI Agent/RPA development Ideally you may have experience working with AI in ServiceNow, talkdesk or Genesys, or other Service management platforms Experience documenting processes and technical requirements A certification in ITIL, AI technologies, or related fields Apply now for immediate consideration More ❯

hear from you! Role Overview As Customer Project Manager, you’ll be the driving force behind the successful onboarding of my clients' largest customers. Working closely with Product and Service Delivery teams, you’ll manage internal resources and customer stakeholders to ensure a smooth, efficient, and high-impact implementation experience. Key Responsibilities Customer-Centric Project Management: Lead end … through every step of their onboarding journey. Process Design & Optimisation: Continuously refine onboarding processes to enhance efficiency and deliver an exceptional customer experience. Cross-Functional Collaboration: Partner with Product, Service Delivery, Sales, and other internal teams to align project requirements and expectations, always keeping the customer’s needs front and centre. Customer Engagement: Act as the primary point More ❯

annum plus a car allowance, bonus and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you're a Business Development Manager with experience within the Industrial Services sector (particiularly jet vac's … including waste removal and infrastructure cleaning solutions. Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions to identify other opportunities, especially … within waste treatment and disposal through other sites across the business group. Collaborate with Account Managers, Admin Staff, and Operations to ensure seamless service delivery and contract management. Manage the tender process, including document reviews, financial analysis, and ensuring compliance with Tender Governance procedures. Monitor market trends, competitors, and relevant industry developments to inform business strategy. Manage projects More ❯

Role: Head of Delivery Location : Hybrid (commutable from Cardiff/South Wales) Salary : Up to £65,000 + Benefits Take the lead. Drive delivery. Shape the future! We’re working with a fast-growing MSP in the Cardiff area who are searching for a Head of Delivery to oversee service delivery across consultancy, engineering, onboarding, and … is a pivotal role, combining technical knowledge, people leadership, and commercial responsibility. You’ll be driving financial targets, leading teams across a broad technology stack, and ensuring world-class service delivery. The Role As Head of Delivery, you’ll be responsible for: Leading consultants, project engineers, and onboarding teams to deliver IT solutions on time and to the … highest standard. Managing delivery targets of £275k–£300k per month and pre-sales consultancy activity totalling £350k–£400k per month. Overseeing solutions across Microsoft 365, Azure cloud services, enterprise networking, IT infrastructure, and cyber security. Partnering with the pre-sales team to scope and shape solutions, ensuring seamless handover to delivery. Driving a culture of accountability, continuous improvement, and More ❯

Job Summary We are seeking a highly organised Resource Coordinator to join our team. This role is crucial in coordinating the work of our engineers, managing parts, and supporting service delivery operations. The ideal candidate will have strong administrative and scheduling experience, excellent communication skills, and the ability to thrive in a fast-paced environment. Key Responsibilities Coordinate … of parts. Maintain and update the job management system accurately. Support monthly client reconciliations and reporting. Act as a point of contact for client communications. Provide administrative support to service delivery managers. Arrange travel for engineers when required. Requirements Previous experience in an administration or scheduling role. Strong organisational and clerical skills with excellent attention to detail. Proficient More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? You will be accountable for delivering all contractual service obligations, including SLAs, reporting, the Service Development Plan, Operational Risk Register, and Monthly Service Reviews. You will take ownership of the in-life service relationship with … key customer stakeholders and ensure an exceptional end-to-end service experience. You will drive operational team performance to meet service delivery goals, while leading continuous improvement and service development initiatives. Your focus will be on enhancing customer satisfaction and Net Promoter Scores (NPS), engaging with third-party suppliers, safeguarding existing revenue, mitigating churn risks, and More ❯

hour week/26 days holiday + bank The Role Are you experienced in leading technical teams across multiple locations? Do you have a strong background in IT project delivery and hands-on support? If so, we have an exciting opportunity for you. We are looking for a Technical Services Manager to oversee the daily operations of our technical … team. You will ensure the smooth running of our technology systems, manage IT projects and work closely with other departments to maintain and improve our IT services. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLAs and maintaining high standards of … service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer More ❯

Professional Services Company, c800 users. Full Time Onsite. The IT Service Desk Manager is responsible for leading and managing the IT service desk team to ensure efficient and effective delivery of IT support services across the organization. This role ensures high levels of customer satisfaction, timely resolution of incidents and requests, and continuous improvement of service desk operations. Key Responsibilities: Team Leadership & Management Lead, mentor, and develop a team of service desk analysts and technicians. Conduct regular performance reviews and provide coaching and training. Manage staffing levels, shift patterns, and resource allocation. Service Delivery Ensure timely and effective resolution of IT incidents, service requests, and queries. Monitor service desk performance … against SLAs and KPIs. Implement and maintain ITIL-based processes and procedures. Customer Experience Promote a customer-focused culture within the service desk team. Handle escalations and ensure high levels of user satisfaction. Communicate effectively with stakeholders at all levels. Process Improvement Identify opportunities to improve service desk efficiency and effectiveness. Lead initiatives to automate and streamline support More ❯

Telecoms Trainer/Assessor (Service Delivery) Location: Brimsdowm, Enfield Duration: Permanent About The Role Our client is focused on the design, build and maintenance of telecom infrastructure for key clients in the fixed telecom market. Working collaboratively with clients, our client brings commitment, innovation, teamwork, and accountability to deliver long- term partnerships. They are part of the Telecom …/accreditations. The role & responsibilities: This role will manage a wide range of quality assurance through training, coaching, and completing assessments of industry qualifications/accreditations. Focusing on FTTP Service Delivery. You will: Train and coach individuals in the correct methodologies for workmanship to the point of accreditation Work with industry and our clients to ensure you are up … requirements Provide support to installation whenever clarifications of methods and/or procedures are required. What we need from you: Experience of working across the telecommunications industry within the Service Delivery role Must have a range of existing telecommunications accreditations Experience in training and/or assessing within Telecommunications Industry Training/Assessing Qualifications NRSWA supervisor qualifications desirable More ❯

Service Desk Manager Package of £55-60k Benefits, London Bench IT are looking to onboard a Service Desk Manager to join a large corporate client of ours based in the city of London. The successful candidate should have the skills and experience included below; Day to Day team management of IT Support Engineers. Maintain high satisfaction levels … and meet or surpass agreed service level agreements. Management and Performance Reporting, monitor and report on agreed SLA's. Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management. EUC technical skill set: Windows 10/11, Active Directory, O365, Intune Collaboration with other peers in different regions. … Focus on service and continual service improvement. Ensure support teams consistently exceed customer expectations. Insurance/Financial Services experience is desirable but not essential. Service Desk Manager Package of £55-60k Benefits, London More ❯

Job Title: Field Service Specialist About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. Our … countries already started their SLB journeys. Start yours now! If you would like to know more, please visit our website at Location: Portlethen, Scotland Job Summary: The Field Service Specialist is responsible for providing customers with safe, accurate and on-time product and service delivery. The Field Service Specialist identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery. Responsibilities and Duties: Attain excellence in learning and competency events. Ensure safe, timely and compliant operations at the well site, job location or plant, including rig-up and rig-down of equipment. Mentor others as required. Participate in job risk analysis and continuous improvement programs. Engage customer contacts to More ❯

Job Title: Field Service Specialist About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. Our … SLB journeys. Start yours now! If you would like to know more, please visit our website at https://www.slb.com/Location: Portlethen, Scotland Job Summary: The Field Service Specialist is responsible for providing customers with safe, accurate and on-time product and service delivery. The Field Service Specialist identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery. Responsibilities and Duties: Attain excellence in learning and competency events. Ensure safe, timely and compliant operations at the well site, job location or plant, including rig-up and rig-down of equipment. Mentor others as required. Participate in job risk analysis and continuous improvement programs. Engage customer contacts to More ❯

Job Title: Field Service Specialist About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. Our … SLB journeys. Start yours now! If you would like to know more, please visit our website at https://www.slb.com/Location: Portlethen, Scotland Job Summary: The Field Service Specialist is responsible for providing customers with safe, accurate and on-time product and service delivery. The Field Service Specialist identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery. Responsibilities and Duties: Attain excellence in learning and competency events. Ensure safe, timely and compliant operations at the well site, job location or plant, including rig-up and rig-down of equipment. Mentor others as required. Participate in job risk analysis and continuous improvement programs. Engage customer contacts to More ❯

Job Title: Field Service Specialist About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. Our … SLB journeys. Start yours now! If you would like to know more, please visit our website at https://www.slb.com/Location: Portlethen, Scotland Job Summary: The Field Service Specialist is responsible for providing customers with safe, accurate and on-time product and service delivery. The Field Service Specialist identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery. Responsibilities and Duties: Attain excellence in learning and competency events. Ensure safe, timely and compliant operations at the well site, job location or plant, including rig-up and rig-down of equipment. Mentor others as required. Participate in job risk analysis and continuous improvement programs. Engage customer contacts to More ❯

Job Title: Service Desk Team Leader Location: Fareham (hybrid working) Contract length: 6 months (ongoing, will always be a need for the role) Pay rate: Negotiable Overview: We are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & Brand Sales functions. This role serves … contributes to process improvement initiatives across the EMEA region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations including absence management (sickness, holidays, and other leave), ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work … ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. More ❯

Technician to contribute to the provision of customer-focused, cost-effective IT support services, supporting students, teaching, and administrative staff. The successful candidate will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the Academy’s IT department, ensuring a high standard of service to students and staff. The position … contract. If successful the permanent salary will be between £25,500 - £27,200 Day-to-day of the role: Provide a professional first-line technical advisory and diagnostic support service within a Service Desk environment during the service window. Offer effective first-line remote network monitoring and management. Ensure that all reported technical issues are dealt with … professionally and competently, recorded on the Service Management System, and resolved within the customer's Service Level Agreement. Provide 1st line technical support and call logging services to the school. Report and manage any incident that requires the services of a third-party organisation. Monitor/manage call queues to ensure that support calls are escalated and resolved More ❯

Field Service Team Leader - Audio Visual London: £45,000 - £50,000 + Benefits Excellent opportunity for an experienced Field Service Team Leader - Audio Visual to manage and develop a team of AV Field Service Engineers. You'll act as a technical escalation point, ensure fault resolution to the highest client satisfaction, and drive service improvements across … projects and contracts. What you'll do: Lead, mentor, and train Field Service Engineers. Oversee service contract mobilisations and project handovers. Handle client escalations and advanced fault diagnostics. Contribute to service strategy, documentation, and process improvements. Carry out surveys, small works installations, and occasional European travel. What we're looking for: Strong technical knowledge in AV/… organised, and detail-focused. Leadership skills with experience managing remote teams. This is a fantastic opportunity to join an established AV services provider and make a real impact on service delivery and operational excellence. Apply now to take your career to the next level More ❯

Field Service Technician - Audio Visual Systems Location : Birmingham (covering the Midlands region) Salary: £30,000 - £35,000 per annum (DOE)/Company vehicle + fuel card provided About the Role We're seeking an experienced Field Service Technician to join our growing service team, supporting a wide range of commercial audio-visual (AV) systems across the Midlands … our clients' AV solutions are operating at their full potential. This is a hands-on position ideal for someone with strong technical knowledge and a passion for delivering outstanding service in dynamic environments such as retail, hospitality, and corporate spaces. What You'll Be Doing Responding to AV service calls within agreed SLAs across the Midlands. Diagnosing and … faults efficiently, aiming for first-time resolution. Advising on parts or products that require replacement to restore system functionality. Supporting small installation and upgrade projects when needed. Collaborating with service coordinators to ensure client satisfaction and timely service delivery. Keeping accurate records through mobile apps and client portals. Managing van stock and buffer inventory effectively. Offering guidance and More ❯

Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 6 month contract. This is a hybrid working role based on 3 days per week in the Portsmouth, Hampshire office. The role will be engagement via an Umbrella company only. Overview: Our client are seeking a … highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & IT functions. This role serves as the primary escalation point for internal customer related issues, ensuring swift resolution and maintaining strong working relationships with the UK teams and managers. The position also contributes to process improvement initiatives across … the UK region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations, ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main More ❯

Technical Delivery Manager North Bristol - Hybrid - two days per week in office Up to 55k I am working closely with a creative software company that are seeking a Delivery manager to join their existing team. They produce software solutions for their clients that manages client and server-side CMS. The product you will be working with is their … own. Opportunities to grow are taken seriously, with a personal progression plan for your future in place. The new Delivery Manager will be joining an established, passionate and successful company that is going from strength to strength. The successful person will be someone who enjoys a diverse role that draws on various skills including Agile Delivery, Scrum Master … It is a pretty awesome space that encourages collaboration, team engagement, and creative thinking. This role is hybrid and requires two days in office per week. Responsibilities Lead project delivery whilst in the build phase Drive Agile development processes Stakeholder Management and Engagement including reporting and forecasting Primary point of contact for service delivery Liaise between technical More ❯

Technical Delivery Manager North Bristol - Hybrid - two days per week in office Up to 55k I am working closely with a creative software company that are seeking a Delivery manager to join their existing team. They produce software solutions for their clients that manages client and server-side CMS. The product you will be working with is their … own. Opportunities to grow are taken seriously, with a personal progression plan for your future in place. The new Delivery Manager will be joining an established, passionate and successful company that is going from strength to strength. The successful person will be someone who enjoys a diverse role that draws on various skills including Agile Delivery, Scrum Master … It is a pretty awesome space that encourages collaboration, team engagement, and creative thinking. This role is hybrid and requires two days in office per week. Responsibilities Lead project delivery whilst in the build phase Drive Agile development processes Stakeholder Management and Engagement including reporting and forecasting Primary point of contact for service delivery Liaise between technical More ❯

Technical Delivery Manager North Bristol - Hybrid - two days per week in office Up to 55k I am working closely with a creative software company that are seeking a Delivery manager to join their existing team. They produce software solutions for their clients that manages client and server-side CMS. The product you will be working with is their … own. Opportunities to grow are taken seriously, with a personal progression plan for your future in place. The new Delivery Manager will be joining an established, passionate and successful company that is going from strength to strength. The successful person will be someone who enjoys a diverse role that draws on various skills including Agile Delivery, Scrum Master … It is a pretty awesome space that encourages collaboration, team engagement, and creative thinking. This role is hybrid and requires two days in office per week. Responsibilities Lead project delivery whilst in the build phase Drive Agile development processes Stakeholder Management and Engagement including reporting and forecasting Primary point of contact for service delivery Liaise between technical More ❯

Technical Delivery Manager North Bristol - Hybrid - two days per week in office Up to 55k I am working closely with a creative software company that are seeking a Delivery manager to join their existing team. They produce software solutions for their clients that manages client and server-side CMS. The product you will be working with is their … own. Opportunities to grow are taken seriously, with a personal progression plan for your future in place. The new Delivery Manager will be joining an established, passionate and successful company that is going from strength to strength. The successful person will be someone who enjoys a diverse role that draws on various skills including Agile Delivery, Scrum Master … It is a pretty awesome space that encourages collaboration, team engagement, and creative thinking. This role is hybrid and requires two days in office per week. Responsibilities Lead project delivery whilst in the build phase Drive Agile development processes Stakeholder Management and Engagement including reporting and forecasting Primary point of contact for service delivery Liaise between technical More ❯

developing the technical knowledge on the support team with a real passion for IT and providing outstanding customer service. The role will act as an escalation point for the Service Desk team, Occasional visits to customer sites will be required. The company is growing rapidly through acquisitions and with a career pathway to work your way into a Senior … exciting time to join. Interested? Don't worry if your current CV isn't up to date - please reach out to Gianluca @ circle recruitment (dot) com Key words: IT Service Desk Technician, IT Support Engineer, IT Infrastructure, IT Service Delivery, IT Service Desk Analyst, Windows Server, IT Support, 1st line, 2nd Line, 3rd Line, Technical support More ❯