176 to 200 of 472 Service Delivery Jobs in the UK excluding London

privately owned managed services provider seeking an experienced General Manager to lead daily operations and overall business performance. This senior leadership role will ensure service excellence, operational maturity, and sustainable growth across managed and cloud service offerings. Key Responsibilities Full ownership of business operations, performance, and execution. Oversee … service delivery for infrastructure, cloud, and support functions. Maintain service quality, meet SLAs, and drive process improvement. Support contract renewals, customer retention, and service expansion. Build and lead high-performing technical and service teams. Report on KPIs, risks, and opportunities to senior stakeholders. Experience & Attributes ...

junior technician, supporting their development through coaching, shadowing, and knowledge sharing. This role combines senior-level technical ownership with collaboration, process improvement, and continuous service enhancement. Key Responsibilities Senior Support & Escalation Act as the senior escalation point for complex technical issues, owning incidents from triage through to resolution. Lead … ticket notes, and contributions to knowledge articles and runbooks. Balance BAU support, planned work, and small project activities, applying sound judgement to prioritisation and service quality. Technical Operations & Platform Support Administer Microsoft 365 services, including Entra ID, Intune, SharePoint, Teams, Defender, and Copilot, covering full user and device life ...

relationship driven professional to join our UK IT Operations team. This is a unique opportunity to play a pivotal role in aligning technology delivery with business needs, ensuring our OpCos have clear visibility, open communication, and seamless support as we transform the industry together. Position: Business Relationship Manager Company … needs into actionable insights for IT and Product teams Maintain tailored IT and product roadmaps for each OpCo, aligned to Odevo’s strategy Monitor delivery progress and ensure alignment with priorities and timelines Support change management and communication for IT initiatives Identify and escalate risks affecting OpCo satisfaction ...

role in supporting their Strategic Workforce Services (SWS) vertical within the Global Incubation Hub, which is vital for resourcing needs across Customer Service and Support (CSS). Key responsibilities Collaborating with CSS Delivery Leadership to identify and address workforce needs. Allocating resources and managing workforce capacity to ensure … optimal team performance. Coordinating with approved suppliers to mobilize workforce resources effectively. Driving workforce optimization initiatives to meet project and service delivery goals. Monitoring and reporting on workforce metrics, ensuring alignment with business objectives. Managing relationships with key stakeholders, including Hiring Managers (HMs), Regional and Global directors, Suppliers ...

join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences. Main Purpose of Position As a AV Field Service Engineer, you will provide proactive and reactive service and maintenance of audio-visual equipment on customer premises across Midlands, North & West and potentially … operating, and breaking down AV systems, and provide system training to clients and colleagues, as necessary. Take ownership of delivering safe, high-quality service and repair work. Ensure health and safety documentation and procedures are in place and followed to protect yourself, company staff, and others. Complete and maintain ...

Assist with EUC projects, platform upgrades, and standardisation initiatives Create and maintain technical documentation, runbooks, and knowledge articles Work closely with infrastructure, security, and service desk teams to improve service delivery Skills & Experience RequiredEssential: Experience in a 3rd Line EUC Engineer, Senior EUC Engineer, Endpoint Engineer … Print) ServiceNow or ITIL-based environments Experience working in large enterprise or regulated environments Benefits Hybrid working model Clearly defined 3rd line role (not service desk) Opportunity to own and improve the EUC/Endpoint platform Stable, enterprise environment with long-term projects Oscar Associates (UK) Limited is acting ...

Service Owner Permanent Manchester Salary: £59,481 - £66,633 Working Arrangements; Hybrid (2 days per week in the office) Introduction You will join AQA at a pivotal moment as we continue to strengthen the systems that underpin our core operations and drive forward our customer focus. In this role … will directly influence how thousands of colleagues experience and benefit from our key platforms every day. This is an opportunity to bring together service leadership, supplier management and strategic thinking. You will play a visible role in driving improvements, enhancing stability, and ensuring the organisation can rely ...

Lead to oversee the day-to-day operations of their support team. The role involves managing a small team of ERP specialists, ensuring smooth delivery, timely resolution of incidents, and ongoing process improvement. As the escalation point for complex Business Central issues, the Support Lead will also engage with … manage team schedules to ensure coverage during business hours and on-call periods Foster a collaborative, positive team culture focused on engagement and customer service excellence Prioritise and allocate incidents and service requests according to urgency, impact, and SLAs Monitor incident progress to ensure timely resolution and sustainable ...

Team Lead to join their team. This is a fantastic opportunity for an experienced project professional to lead a busy PMO, oversee the delivery of engineering projects, and drive best practice in project governance, reporting, and resource management. As PMO Team Lead, you’ll manage and mentor a team … project managers and coordinators while working closely with the Director of Service Delivery to ensure successful outcomes across multiple projects. This role is key to maintaining high-quality delivery standards and supporting continuous improvement across the organization. What you’ll be doing: Leading and developing ...

will be visiting Customer sites around The Chelmsford, Essex areas at least 3 times a week. The role will lead the planning, execution, and delivery of IT, across a wide range of clients and their various industries. Ensuring alignment with client’s objectives, technical requirements and to The Company … standards. This role is pivotal in driving successful outcomes for new service deliveries or infrastructure installations/upgrades and Cyber Security enhancements. Key Responsibilities:- Lead end-to-end delivery of IT, from scoping and planning through to completion and handover. Develop and manage project plans, timelines and resource ...

support critical operations and a resource for advice on technical issues as required including supporting our two Emergency Operations Centres and Patient Transport Service Contact Centres Applicants must hold a OEM based technical qualification along with a minimum of 4 years working in an IT environment and knowledge … associated services (AES, Breeze, AMS, SM, SBC) You will be the escalation point for the junior team members, assisting the team with incidents and service requests. There will be opportunities to be involved with project work including Voice Recorder upgrade, SIP migration, Inbound Services and other digital first solutions ...

Start Role Overview Morela is supporting our client on an exclusive basis . We are seeking a ServiceNow Senior Developer with strong HRSD (HR Service Delivery) experience and exposure to CBS . You will design, build, and enhance HR solutions, working closely with HR and technical stakeholders … enterprise environment. Key Skills & Experience • Strong hands-on experience with ServiceNow HRSD • Exposure to CBS (Common Business Services) • ServiceNow scripting, workflows, Flow Designer, and Service Portal• Agile delivery experience• Ability to work independently and provide technical leadership Desirable • ServiceNow certifications (CSA, CAD, HRSD)• Experience integrating with HR systems ...

issues through direct resolution Provide day to day support on all hardware and software in use by the company Provide a high level of service when queries are raised, respond within SLA timeframes, assisting the business in providing excellent service to its clients Assist with the development, implementation … delivery of systems and services in line with company offices requirements Ensure all procedures are documented, maintained and monitored that relate to Support Centre service delivery Research and development into new IT models and new technology for the department Liaising with third party contractors and suppliers ...

practical AI use cases such as ticket deflection and automated responses . This role will act as a trusted advisor , providing recommendations and guiding delivery within a blended onshore/offshore model. Key Responsibilities Phase 2 - Now Assist & AI Enablement Lead Phase 2 activation and configuration of ServiceNow … capability. Translate business needs into effective Now Assist and ServiceNow solutions. Educate stakeholders on best practices and platform capabilities. ServiceNow Delivery & Leadership Provide hands-on implementation support across ServiceNow modules (HR, ITSM). Make experience-led recommendations on configuration and design. Act as a senior technical and functional authority ...

Your role at a glance As the Critical Facilities Maintenance Shift Engineer, you will plan, manage and implement the delivery of Facilities Maintenance services to our Data Centers ensuring operational performance is always maintained to the highest possible standards. You will provide engineering services and guidance in general … rota. This is a full time site based role at our LON1 site in Dagenham. What we are looking for Providing a customer focused service and a high standard of planned preventative and reactive maintenance Proactively involved in the on-going technical evaluation of all plant and equipment, suggestion ...

looking for a Service Improvement Manager to join the team and help make processes and experiences smoother, easier, and more efficient. In this role, you’ll work to enhance service delivery, reduce friction, and ensure changes are implemented effectively across the department. Your work will directly impact … operational efficiency, service quality, and overall satisfaction. What You’ll Be Doing As a Service Improvement Manager, you will: Identify and deliver improvements that simplify processes and enhance the experience for all stakeholders. Reduce the need for direct contact by promoting self-service solutions such as digital ...

responsible for ensuring the effective running of the organisation's ICT estate - including physical and cloud infrastructure, desktop services and applications, and the IT Service Desk.You'll lead specialist infrastructure teams, drive technical decision-making, ensure business continuity, strengthen cyber security, and influence organisational technology strategy. The successful candidate … will bring strong experience across Microsoft technologies and will thrive in a complex and highly visible environment. Key Responsibilities Oversee day-to-day delivery, maintenance and support of the full technical environment (both on-premise and cloud). Manage and lead Infrastructure Support Specialists and Analysts, advising and directing ...

currently looking for a Senior Applications Operations Engineer to join our Technology and Service Operations Function within the Digital and Technology group. Client Details The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines … outdated processes Remediation work based on results of audit and assessments Change management - code deployment and control The selection process: We use the Civil Service Success Profiles to assess our candidates, find out more here. Profile Our successful candidate will have: Experience of working on a broad range ...

Support Engineer Location: Southampton Salary: £30,000 £35,000 + Progression Opportunities The Opportunity Were working with a small but highly technical Managed Service Provider based in Southampton, known for delivering genuinely high-quality support and building long-term relationships with their clients. This isnt a KPI-heavy, ticket … customers to understand and resolve root causes, not just symptoms Supporting project work including migrations, upgrades, and infrastructure improvements Contributing to documentation and continuous service improvement What Theyre Looking For Previous experience in a 2nd Line IT Support role (ideally within an MSP environment) Strong Microsoft 365 and Windows ...

right in. What you'll be doing (with a strong cuppa nearby): Leading the IT Operations team to deliver top-notch service across systems, networks, and infrastructure. Managing both on-prem and cloud environments, including Microsoft 365, Exchange, SharePoint, and Azure. Overseeing backups, business continuity, and cyber security (including … professional services setting. Deep technical knowledge across Microsoft 365, Windows Server, Active Directory, PowerShell, and cloud platforms. Strong understanding of project management, service delivery, and what 'great IT' really looks like. Excellent communication, leadership, and mentoring skills with a cool, methodical approach under pressure. Why you'll love ...

robust and secure IT services. As an IT Officer (Security), you'll play a key role within the IT Security team, ensuring the successful delivery of critical projects and safeguarding corporate IT systems. In this role, you'll be involved in the design, implementation, and support of security solutions … Qualifications: A degree, postgraduate qualification, or HND in an IT-related subject, or equivalent experience in cybersecurity. Technical Expertise: Hands-on experience in IT service delivery and supporting systems, including firewalls, antivirus solutions, and filtering technologies. Knowledge Base: Strong understanding of Microsoft Active Directory and Windows domain networks. ...

Sales Support professional to join its Sales & Marketing function. This role provides operational support to Business Development and Account Management teams, enabling efficient sales delivery and high customer service standards. The business operates a small, close-knit sales team with a clear promote-from-within, meritocratic culture, offering … records in line with company and ISO standards Produce sales reports, presentations, and performance analysis Support onboarding and provide after-sales coordination with service delivery teams Requirements Minimum 2 years experience in sales support, sales administration, or similar role Strong CRM experience (Salesforce, HubSpot, Microsoft Dynamics or equivalent ...

join our Transformation team. In this pivotal role, you will analyse business models, structures, processes, and customer journeys across a wide range of service areas. Your insights will directly support improved service delivery, operational efficiency, and the modernisation of services across the client. You will help shape … driven decision making and collaborative change activity. In this role, you will: Analyse business models, structures, processes, and customer journeys to identify opportunities for service improvement and increased efficiency. Advise on and facilitate the redesign of business processes with a focus on modernisation, digital enhancement, and continuous improvement. Lead ...

mindset, and a proactive approach to continuous improvement. You will support the development and operation of cloud Landing Zones and act as a trusted delivery partner for internal stakeholders and project teams. By applying DevOps and automation principles, you will reduce manual overhead, accelerate delivery cycles, and improve … contribute to broader strategic goals by supporting the shift from traditional on-premises infrastructure to scalable, cloud-native services aligned with an "as-a-service" delivery model. As the Senior Cloud Operations Engineer you will also work closely with security, compliance, and disaster recovery teams to ensure that ...

premise, public, private, and multi‐cloud environments. This is your opportunity to join a high‐growth global business, own the Cloud strategy, elevate service performance, and lead a world‐class outsourced delivery function. If you’re passionate about shaping the future of Cloud, Infrastructure, and Service Excellence … global scale—this role is made for you. 🚀 What You’ll Do Lead global Cloud & Infrastructure service delivery across regions Define and execute the hybrid hosting strategy spanning on‐prem, cloud, and SaaS Drive automation, CI/CD adoption, and cloud cost optimisation Manage global vendors and third ...