176 to 200 of 493 Service Delivery Jobs in the UK excluding London

Wellingborough, Northamptonshire (Hybrid Working + Occasional Client Site Visits) Salary : Up to £45,000 per annum Overview Our client is a newly established Managed Service Provider (MSP) with ambitious growth plans and a strong commitment to delivering exceptional service to its customers. As part of building its Helpdesk … from the ground up, our client is seeking a proactive, highly organised Helpdesk Lead to play a key role in shaping and developing the Service Desk operation. This opportunity goes beyond a traditional Service Desk position. It is ideal for an experienced IT support professional who wants ...

Service Desk Engineer - Join a Team That Truly Values Stability, Clarity & People Location: Waterlooville (Hybrid - 3 days office/2 days remote) Salary: £27,976 Employment Type: Full-time Are you a dependable, calm and customer-focused IT professional who thrives in structured, well-organised environments? Do you take … partnering with a forward-thinking IT services organisation dedicated to bringing clarity, structure and confidence to their customers' technology environments. As their new Service Desk Engineer , you'll be the friendly expert their clients rely on every day. Why This Role Matters As the first point of contact ...

Audio Visual Field Service Engineer - providing service to client sites in the Manchester, Sheffield, and Nottingham regions My client is a leading Audio-Visual integrator with a long history of innovation and excellence. Their team is composed of passionate, highly intelligent, and energetic individuals who are eager … excitement and want to be part of something unique, we invite you to read on. Main Purpose of Position To provide proactive and reactive service and maintenance of audio-visual equipment on customer premises across the Midlands, North & West and potentially throughout Europe, and offshore. You will be responsible ...

Contact Centre Customer Support Advisor/Customer Service Agent A great opportunity for a Contact Centre Customer Support Advisor/Customer Service Agent to join this fast-growing fibre broadband provider, supporting customers with onboarding, broadband technical issues, billing queries and service delivery while providing excellent … customer service and troubleshooting support. If you’ve also worked in the following roles, we’d also like to hear from you: Call Centre Customer Service Assistant, Technical Support Advisor, Broadband Helpdesk Advisor, Contact Centre Advisor, Service Desk Advisor SALARY: £25,000 per annum + Benefits LOCATION ...

Service Desk Engineer – Waterlooville (Hybrid) £27,976 My client is looking for a dependable Service Desk Engineer to join the team. You’ll be the first point of contact for customers, providing structured first-line support across incidents and service requests while ensuring clear communication and reliable … service. Responsibilities: Resolve first-line incidents and service requests within defined scope. Maintain accurate records in the ticketing system and escalate issues appropriately. Deliver professional, calm, and customer-focused support. Follow established processes and contribute to team knowledge sharing. Requirements: Experience in a Service Desk or Helpdesk role ...

confirmed Reference: 0138-26 Role Overview We are seeking an experienced and proactive Senior Systems Administrator to be part of the support and service management team of our Office 365 ecosystem. The service includes Teams, Email, Teams Telephony, EntraAD, Azure, and associated services. This role also oversees … infrastructure) and identity/access control services. You will manage a small team of systems administrators and act as a key escalation point for service issues, roadmap planning, and stakeholder integration. Key Responsibilities Office 365 & Azure Administration Daily support and administration of Office 365 services including Teams, OneDrive, EntraAD ...

thing. We're seeking a dynamic, enthusiastic individual to lead our IT Engineering Team. Reporting to the Managing Director, you'll oversee high-quality service delivery across IT, telecoms, connectivity and cloud platforms, acting as a senior escalation point while providing strong technical leadership. This role blends technical … expertise, customer service excellence and people management to drive continual improvement across the team. About the role Act as the senior technical escalation point for complex IT, telecoms, cloud, and network issues. Oversee RMM dashboards, patching, AV, alerts, automation and compliance related maintenance. Ensure best practice configuration, security ...

Looking for a career in the "New Space" revolution? At AAC Clyde Space , we are pioneering Space Data as a Service (SDaaS) to compliment our world-class satellite manufacturing and Mission services. As a Data Services Manager you willact as the architect of this evolution. This isn't just … London, your next mission starts here. The Role The successful applicant will join our Data & Services team to lead global Space Data as a Service (SDaaS) delivery for commercial and government partners. You are the vital link between our Business Units and technical teams, ensuring complex orbital projects ...

passionate about delivering exceptional IT support and leading high-performing teams? We’re looking for an 1st Line IT Service Desk Team Lead to join our dynamic IT Services team. You’ll manage and mentor a team of first line Service Desk Analysts, ensuring efficient service delivery … have strong leadership and technical skills, we’d love to hear from you! What You’ll Do Lead, support and develop the first line Service Desk team. Monitor performance and provide feedback to drive continuous improvement. Manage ticket escalations and ensure timely resolution of technical issues. Deliver hands ...

Service Desk Manager - North West England - Hybrid/Remote We are seeking a high-energy, process-driven Service Desk Manager to lead our front-line support team. In this role, you aren't just overseeing a ticketing queue; you are the architect of our user experience … mentor responsible for building a world-class technical support culture. The Mission As the Service Desk Manager, you will own the end-to-end delivery of IT support services. You will be responsible for ensuring that our internal teams stay productive, our systems stay accessible, and our support ...

Title: Senior Principal Consultant – Solution Architect - Service Now Job Type: Contract (Inside IR35) Duration: 6 months Job Summary: In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams Responsibilities Provides technical leadership to the team Creates … gained across the practice. Qualifications we seek in you! Minimum Qualifications/Skills Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM). Experience on other modules like human resources service delivery (HRSD), IT service management (ITSM), governance, risk, and compliance ...

Service Desk Engineer Hybrid working following successful completion of 3 month induction. We are seeking a proactive Service Desk Engineer to join our Service Delivery Team, delivering top-tier IT support both remotely and on-site. Responsibilities: Respond to technical requests via phone, email, and ticketing … Stay updated on technology and cyber-security developments; pursue relevant certifications. Requirements: Minimum 2 years IT support experience, in an MSP environment. Strong customer service and client-facing skills. Hands-on experience with Windows Server, Active Directory, Office 365, Exchange, virtualization, networking, backup/DR solutions, and cyber-security ...

Their ongoing development is driven by a commitment to core values: safety, sustainability, quality, innovation, excellence, and teamwork. Overview: The IT Manager leads the delivery, security, reliability, and ongoing improvement of IT services and infrastructure, acting as the strategic link between technology and business objectives. Reporting to the Head … develop IT Infrastructure Engineer and IT Support Engineer. Oversee performance, resource planning, and foster a culture of accountability and continuous improvement. IT Operations & Service Delivery: Ensure delivery of reliable IT services that meet business SLAs. Oversee incident, problem, and change management processes, serving as an escalation point ...

join the EMEA IT team in London. You’ll be a key point of contact for all end user support, ensuring high-quality service delivery and driving continuous improvement across the region. Role & Responsibilities Lead the End User Support function for EMEA, managing incidents and service requests. … Maintain service standards across all queues, ensuring timely assignment and resolution. Own and meet KPIs/CSFs aligned with IT strategy. Mentor, coach and develop the support team; ensure succession plans and training programmes are in place. Triage, troubleshoot and resolve incidents; collaborate with wider IT teams to manage ...

Title: Delivery Manager Location: Primarily London-based with flexibility depending on client engagements Salary: Competitive + Attractive Benefit Package Contract: Permanent Brand: Lorien Global (Impellam Project Services - Delivery Operations) About the Organisation Lorien Global, in partnership with Impellam Project Services, delivers technology-led consulting solutions across digital, data … platform transformation. Our focus is on providing outcome-based delivery rather than traditional recruitment services. Through managed services, agile programmes and capability uplifts, we support clients in achieving measurable operational and strategic outcomes. Our Delivery Operations function ensures all engagements are governed effectively, executed to a high standard ...

Were home to DFS, Sofology, and The Sofa Delivery Company - three distinctive brands with a shared mission to bring great design and comfort into every home, affordably, responsibly, and sustainably.At DFS Group, everyone plays a part. Whether youre supporting our brands or serving our customers, youre helping shape … objectives. Key is the ability to translate "tech-speak" for a finance-focused audience, you will be responsible for leading the end-to-end delivery of large-scale finance focussed IT infrastructure, software development, and systems integration projects. Ensuring all IT solutions align with the financial regulatory requirements ...

services. Our services are supported by a 24/7 Managed Services Operations Centre and backed by industry-leading security accreditations. As a Principal Service Manager, you will be a senior leader responsible for the overall health, success, and growth of strategic customer relationships. Acting as a trusted advisor … realise value, and long-term satisfaction and retention are achieved. This is a high-impact role for someone who thrives at the intersection of service delivery, customer success, and relationship management. Key Responsibilities Build and maintain strong, senior-level customer relationships. Own the end-to-end success ...

This is a senior leadership role responsible for ensuring core systems, infrastructure, and user services operate reliably, securely, and at scale. You'll oversee service delivery across the service desk, infrastructure, cloud platforms, and operational security. Working closely with senior technology leadership, you will ensure services remain … resilient while continuously improving operational performance and user experience. This role combines strategic leadership with operational accountability, balancing service reliability, risk management, and continuous improvement. What you'll be doing Leading the operational running of technology services including service desk, infrastructure, cloud, and networks Acting as the senior ...

Lead Service Engineer Are you interested in Water Consultancy & Equipment? This could be your opportunity to excel as a Lead Service Engineer as well as playing a vital role in helping our business succeed. As our company grows and develops, we are ever expanding our teams. We have … great opportunity for a dedicated Lead Service Engineer to join our Environment & Safety Division and wear the SOCOTEC badge with pride. We are looking for a motivated, dependable and committed Lead Service Engineer to join our team. As a member of the Water Consultancy & Equipment Team ...

Customer Service Advisor Middlesbrough (On-Site) Our client is a well-established communications and technology business, seeking a Customer Service Advisor to join their growing team in Middlesbrough. This is a full-time, office-based role offering the opportunity to work at the heart of customer and sales … environment. Key Responsibilities: Manage inbound and outbound customer calls Build and maintain strong client relationships Prepare and follow up on quotations Support sales and service administration activities Maintain accurate records using CRM systems Liaise with internal teams to ensure smooth service delivery Requirements: Previous experience in customer ...

successful applicant will be trained to provide service development and project support for our worldwide customer base and manage simultaneous customer projects, administration and finance queries. Role They will be trained to develop and maintain excellent commercial and business relationships both with our technical 3rd party partner suppliers … range of customers maintaining the highest level of service Day to day the role involving the creation, administration and management of projects from their inception to customer delivery and live service delivery This also includes learning how to manage issues using appropriates tools and techniques This ...

Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. You will work within an Agile team, reporting to a Solution Owner, and take ownership of architecture design across … configure, and customise ITSM tooling solutions across cloud, on premises, and hybrid environments. You will produce clear design documentation and ensure solutions align with service management processes and security requirements. You will collaborate with delivery teams to improve service efficiency, resilience, and automation. The role involves shaping ...

full customer experience. The successful Head of Customer Success will lead the Customer Success team to ensure customers receive an exceptional level of service across implementation, education, support, adoption and advocacy. This is a fantastic opportunity for a Head of Customer Success to join a highly respected software business … with a global customer base across Europe and North America. The company already has an outstanding reputation for customer service and satisfaction, and they are looking for a Head of Customer Success who can build on this further by driving renewals, customer loyalty, revenue growth and long-term customer ...

systems Coach and mentor junior engineers while staying hands-on with day-to-day operations Collaborate with clients and internal teams, ensuring high-quality delivery and service excellence Contribute to team processes, best practices, and continuous improvement initiatives What We’re Looking For: Strong IT experience within … environment – you know the fast-paced world of service delivery Hands-on technical skills combined with a desire to lead and develop others Ambition to grow into a full Technical Manager role Why Apply: Clear 12–18 month development plan to management Work for a respected MSP with ...

looking to secure a Huddersfield based IT Field Technician to own and undertake all activities that relate to the efficient running of the technical service in schools. There is a high degree of presentational, customer service and technical skill required, operating as the face of this service … growth led, on-site role where the right candidate will learn, develop & grow. Responsibilities Responsible for 1st/2nd Line support using service desk system (Freshdesk) and Remote Management and Monitoring system (Atera) Responsible for 1st/2nd Line support for offsite backup solution (Altaro and MBS), Responsible ...