301 to 325 of 755 Service Delivery Jobs in the UK excluding London

and high-availability networks across port terminals, remote logistics sites, and central offices-including LAN/WAN, fibre, Wi-Fi, SD-WAN, and VPN connectivity. * Manage operational and technical delivery of voice communications, including VoIP systems, contact centres, maritime radio integration, and unified communications platforms like Microsoft Teams. * Maintain continuous communication coverage and resilience for mission-critical operational systems … in real-time port environments. IT Service Management * Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. * Define and monitor SLAs and KPIs aligned to the uptime demands of port infrastructure, vessels, and ERP environments. * Collaborate with logistics and operations teams to maintain … IT service reliability for crane automation, yard management systems, and terminal access control. Cybersecurity & Compliance * Collaborate with the cybersecurity function to secure infrastructure against threats targeting critical national infrastructure, including OT (Operational Technology) environments. * Ensure compliance with maritime, data protection, and operational standards including NIST, and local port authority requirements. * Lead business continuity and disaster recovery planning with specific More ❯

of the business. This position works across the full lifecycle of customer engagements-from initial RFP/BID process through supporting legal team with negotiation, into programme management and delivery, and finally supporting a seamless transition into operational service. The role ensures effective execution of the established commercial strategy while facilitating continuous improvement in processes and outcomes. Key Accountabilities … mitigation strategies. Contract Management Ensure contract aligns with business objectives. Define commercial frameworks that support long-term profitability and risk management. Ensure contracts are structured to facilitate smooth programme delivery and operational handover. Ensure all agreements and Statement of Works are saved in accordance with company processes Programme Management & Delivery Enablement Provide commercial oversight during programme execution, ensuring … recognition, and cost management throughout project delivery. Support change management processes, ensuring commercial implications are properly assessed and managed. This includes drafting and reviewing change control notifications. Operational Integration & Service Transition Ensure commercial models for ongoing service delivery, including pricing, SLAs, and performance incentives are clearly aligned to contractual agreements. Ensure seamless onboarding of contracts into operational More ❯

Role: Service Desk Team Lead Location: Marlborough (Office-based) Salary: Up to £35,000 (DOE) + Bonus Are you a skilled 2nd/3rd Line IT Engineer ready to take the next step into leadership? Or already leading a small team but looking for more autonomy and ownership? I'm exclusively recruiting on behalf of a growing MSP based … deliver high-quality, relationship-focused IT support to a loyal and growing client base across a range of industries.Due to continued growth, they’re now looking to hire a Service Desk Team Lead, a hybrid role combining hands-on technical support with leadership of a small team (2–4 engineers), reporting directly to the Managing Director. This is an … ideal opportunity for someone who wants real influence in a business, ownership of service delivery, and the chance to help shape the way IT support is delivered. Role Overview As the Service Desk Team Lead , you’ll be responsible for the day-to-day operation of the service desk, ensuring the team delivers prompt, professional, and More ❯

on-site role, based at the Hull HQ, where visibility, team cohesion, and stakeholder alignment are key. What You’ll Be Doing: In this position, you'll combine project delivery, technical oversight, and third-line support to ensure the infrastructure environment supports both operational needs and future growth. You’ll: Support the development and delivery of the IT … infrastructure strategy Act as a technical escalation point for the UK Service Desk, providing tier 3 support when required Take ownership of infrastructure projects, from scoping and implementation through to delivery and documentation Contribute to systems availability, resilience, and security across a diverse, multi-site environment Design and implement solutions across Microsoft server technologies, Active Directory, M365, and … Share knowledge effectively with other team members and drive a unified, “one team” approach Engage with the wider IT team and internal stakeholders to embed best practice and improve service delivery What You’ll Need: We’re looking for a pragmatic, proactive engineer who can operate at both technical and strategic levels. You’ll bring: 5+ years’ experience More ❯

on-site role, based at the Hull HQ, where visibility, team cohesion, and stakeholder alignment are key. What You'll Be Doing: In this position, you'll combine project delivery, technical oversight, and third-line support to ensure the infrastructure environment supports both operational needs and future growth. You'll: Support the development and delivery of the IT … infrastructure strategy Act as a technical escalation point for the UK Service Desk, providing tier 3 support when required Take ownership of infrastructure projects, from scoping and implementation through to delivery and documentation Contribute to systems availability, resilience, and security across a diverse, multi-site environment Design and implement solutions across Microsoft server technologies, Active Directory, M365, and … Share knowledge effectively with other team members and drive a unified, “one team” approach Engage with the wider IT team and internal stakeholders to embed best practice and improve service delivery What You'll Need: We're looking for a pragmatic, proactive engineer who can operate at both technical and strategic levels. You'll bring: 5+ years' experience More ❯

on-site role, based at the Hull HQ, where visibility, team cohesion, and stakeholder alignment are key. What You’ll Be Doing: In this position, you'll combine project delivery, technical oversight, and third-line support to ensure the infrastructure environment supports both operational needs and future growth. You’ll: Support the development and delivery of the IT … infrastructure strategy Act as a technical escalation point for the UK Service Desk, providing tier 3 support when required Take ownership of infrastructure projects, from scoping and implementation through to delivery and documentation Contribute to systems availability, resilience, and security across a diverse, multi-site environment Design and implement solutions across Microsoft server technologies, Active Directory, M365, and … Share knowledge effectively with other team members and drive a unified, “one team” approach Engage with the wider IT team and internal stakeholders to embed best practice and improve service delivery What You’ll Need: We’re looking for a pragmatic, proactive engineer who can operate at both technical and strategic levels. You’ll bring: 5+ years’ experience More ❯

Drive Innovation as a Products & Propositions Lead for Managed Services! Intercity Technology is seeking an experienced and visionary Products & Propositions Lead - Managed Service to shape the future of our Managed Services portfolio. This strategic and hands-on role is central to driving customer-focused innovation across our IT infrastructure, cloud, and cybersecurity offerings. If you thrive in agile environments … into impactful solutions, and have a passion for delivering market-leading propositions, this is your opportunity to make a real difference. Key Responsibilities as a Products & Propositions Lead Managed Service: Product Strategy & Innovation Lead the development of Managed Services propositions from concept to market. Deliver innovations based on customer, market, and technology insights. Collaborate with sales, technical, commercial, and … service delivery teams to exceed growth targets. Go-to-Market Execution Define target markets, personas, and customer problem/solution statements. Create compelling sales enablement materials and agile minimum viable propositions. Launch pricing bundles and commercial strategies to drive new business and upsell opportunities. Product Lifecycle Management Manage new product introductions, vendor evaluations, and portfolio maintenance. Oversee the More ❯

Experience required A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk Mobile Team supporting the delivery of a 24/7 x 365 service, working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to clients. Responsibilities include incident More ❯

The successful candidate will report directly to the Technical Director and provide 1st line service desk support, on-site technical assistance, and participate in installation and migration projects. Role Provide 1st line technical support to end-users via phone, email, and in-person Diagnose and resolve hardware, software, and network issues Escalate complex issues to 2nd/3rd line … monitoring systems Required Qualifications/Skills: Fundamental knowledge of Microsoft 365 and Windows operating systems Understanding of basic networking concepts (IP, DNS, DHCP, routers, switching) Excellent communication and customer service skills Strong desire to learn new technologies and improve skills Problem-solver with a hands-on approach Able to work independently and as part of a team Flexible and … the Just IT apprenticeship team to increase your skills Your training will include gaining a Level 3 Information communications technician qualification Potential to progress through all aspects of the Service Desk or into other areas of the business Apprenticeship Standard Information communications technician (level 3) Training Provider JUST IT TRAINING LIMITED Working Week Monday - Friday, 9.00am - 5.00pm Expected Duration More ❯

arrangements - please speak to your recruiter about the options for this particular role Salary: £54,793+ (depending on skills and experience) What you'll be doing: Responsible for the delivery of D+C L3 design, software products across multiple programmes Lead and support external reviews, both within the business and externally to customer and suppliers, representing D+C Lead internal programme …/delivery reviews at appropriate intervals Responsible for definition of Statements of Work (SOWs) and generation of estimates for new business Co-ordination and integration of D+C product with Avionics integration team Act as the natural delegation path for System Design Responsibility (SDR) where required Support the Platform Systems Integration lead in generating SDU performance metrics Create, update and … shopping discounts - you may also be eligible for an annual incentive. The Integration - Display and Controls Team: The Integration Team plays a pivotal role within the Mission & Information Systems Service Delivery Unit, driving delivery of complex sub-systems that support key defence programmes. As part of this team, the Displays & Controls (D+C) group leads the design, integration More ❯

scale our Group Professional Services business, the role of Group Head of Resourcing Partnerships will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of Resourcing Partnerships your role is pivotal in maximizing the value derived from your relationships with partners and … Operations and Planning Working with GPS stakeholders and key contacts within the Country Units to shape, evolve and deliver the GPS partnering strategy and offering that augments our internal delivery capability, ensuring that we can provide the highest quality and most cost-effective delivery solutions for our customers. Embed the use of our VMS tool to analyse and … Contractual Management Own, direct and negotiate key strategic contractual renewals, including setting agency strategy across the Group Direct and set out contractual standards with our partners to support quality delivery, mitigate our risks in service delivery and ensure that ethical business and ESG (Environmental, Social and Governance) standards are maintained Manage the partner onboarding criteria and parameters More ❯

Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well-known organisations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors. Netcompany … to grow with us and carve out a challenging, successful and rewarding career Job Description: Netcompany is seeking a detail-oriented Asset and Logistics Operator to join our Intelligent Service Desk team in Leeds. In this full-time, office-based role, youll support end-user hardware operations, ensuring efficient asset management and logistics. Your responsibilities will include maintaining accurate … great opportunity to work in a company at the forefront of tech and operations with a potential to develop into other roles within the organisation. Youll contribute directly to service efficiency and client satisfaction while collaborating with a dynamic on-site team. Key Responsibilities: Maintain an organised stock inventory of laptops, peripherals, and other hardware in line with demand More ❯

level? Or perhaps a seasoned 2nd Line Engineer seeking a fresh and exciting challenge? This is your chance to shine! We’re inviting you to join our Desktop Support Service team, proudly based in Gloucestershire. In this role, you’ll be at the heart of providing essential hardware support to a prestigious government client. From hands-on break/… accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What you’ll bring: Experience as a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication … analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and experience are More ❯

Services to join our client at a very exciting period of change and modernisation. This is a pivotal executive role, reporting directly to the CIO, with strategic oversight of Service Management, Infrastructure, Operations, Architecture and a newly established Product capability. The new IT Director will lead a large geographically dispersed team and manage a £multi-million IT budget. Your … leadership will ensure the delivery of innovative, secure, and efficient IT services that align with business goals and drive measurable value. Key Responsibilities Strategic Leadership: Shape and execute group-wide IT strategy in collaboration with the CIO and senior stakeholders. Leadership of a large team across Product Development, Infrastructure & Platform Operations and Service Management Product Management: Build and … lead a high-performing product team, overseeing the full product lifecycle across multiple digital products Service Excellence: Drive continuous improvement in service delivery, ensuring alignment with industry standards and regulatory requirements. Financial Oversight: Manage IT spend and resources with a focus on cost optimisation and performance. Commercial Performance: Enhance value through strategic partnerships and supplier management. Executive More ❯

Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well-known organisations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors. Netcompany … out a challenging, successful and rewarding career Job Description We are looking for a Major Incident Manager to join our team on a permanent basis to drive forward our delivery capability and deliver the optimum solutions to the clients. Based in Leeds this is a great opportunity to join one of the most exciting, innovative, prestigious, and forward-thinking … technology-enabled organisations in the UK. Our Service Management Practice delivers infrastructure support services to a significant number of clients, across multiple sectors. The current Service Delivery team is approximately 20 strong and offers prospective candidates with the opportunity for significant recognition, skills and technology exposure and career development and training across multiple business areas. The role More ❯

infrastructure and business applications, including server platforms, storage systems, virtualization, desktops, voice/data networks, and remote devices. Maintain on-site IT hardware (PCs, laptops, printers) and ensure appropriate service and warranty contracts are in place. Provide both on-site and remote support to business users. Monitor and maintain secure network access for remote users. Manage and implement system … network errors. Install, update, or upgrade software as needed. Deliver user training, guidance, and feedback. Update Microsoft Active Directory and manage password resets. Projects & Process Development Assist with the delivery of IT infrastructure projects. Develop, update, and implement IT policies and procedures across the group. Stay up to date with emerging technologies. Understand business and departmental plans, ensuring alignment … MCSE, MCIPT) preferred but not essential. Proven experience in an IT-related environment, ideally involving management of complex computer systems such as the Microsoft Azure ecosystem. Background in IT service delivery and support functions. Experience supporting cloud-based telephone systems (desirable). Proficiency with the Microsoft Office suite (essential). Experience managing Office 365 and OneDrive (essential). More ❯

infrastructure and business applications, including server platforms, storage systems, virtualization, desktops, voice/data networks, and remote devices. Maintain on-site IT hardware (PCs, laptops, printers) and ensure appropriate service and warranty contracts are in place. Provide both on-site and remote support to business users. Monitor and maintain secure network access for remote users. Manage and implement system … network errors. Install, update, or upgrade software as needed. Deliver user training, guidance, and feedback. Update Microsoft Active Directory and manage password resets. Projects & Process Development Assist with the delivery of IT infrastructure projects. Develop, update, and implement IT policies and procedures across the group. Stay up to date with emerging technologies. Understand business and departmental plans, ensuring alignment … MCSE, MCIPT) preferred but not essential. Proven experience in an IT-related environment, ideally involving management of complex computer systems such as the Microsoft Azure ecosystem. Background in IT service delivery and support functions. Experience supporting cloud-based telephone systems (desirable). Proficiency with the Microsoft Office suite (essential). Experience managing Office 365 and OneDrive (essential). More ❯

team is based at Woking Adult Learning Centre, Hoebrook Close, Woking. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and … domain administration Apple iMac and iPad devices with macOS and iOS operating systems Switched networks and associated protocols Client PC build and imaging processes via a centralised deployment tool Service delivery frameworks such as ITIL and hands-on service desk operation including problem analysis, trouble-shooting and fault resolution You may occasionally be required to work flexibly … below to submit. We are committed to safeguarding and promoting the welfare of our learners, we expect all staff to share this commitment. A basic DBS 'Disclosure and Barring Service' check is required for this role and will be discussed further at interview. Online searches may be carried out on applicants who are shortlisted for interview. Local Government Reorganisation More ❯

team is based at Woking Adult Learning Centre, Hoebrook Close, Woking. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and … domain administration Apple iMac and iPad devices with macOS and iOS operating systems Switched networks and associated protocols Client PC build and imaging processes via a centralised deployment tool Service delivery frameworks such as ITIL and hands-on service desk operation including problem analysis, trouble-shooting and fault resolution You may occasionally be required to work flexibly … below to submit. We are committed to safeguarding and promoting the welfare of our learners, we expect all staff to share this commitment. A basic DBS 'Disclosure and Barring Service' check is required for this role and will be discussed further at interview. Online searches may be carried out on applicants who are shortlisted for interview. Local Government Reorganisation More ❯

Services Operational Support Managers and teams. The role sits within the wider End User Services Team, which currently includes, Microsoft 365, EndPoint Management, End User Experience, Mobilisation, Capital Rollouts, Service Desk and Desktop Support. The team supports a wide array of technologies and is filled with hard working, highly skilled staff. Through this team, the post holders get exposure … training through work experience to enable future progression and development in the Digital space. The initial focus of this role is on the staff and operational management of the Service Desk, Desktop Support and Rollout teams. Hybrid working is available where the service needs allow. Main duties of the job The Operational Support Team are responsible for supporting … all users that interact with Digital, leveraging best practices, tools and processes to enable delivery and operation. The role of Principal Digital Operations Manager is to lead the support services that underpin the Digital Programme within CTMUHB, including both user and device. The role will provide expert advice across a range of support areas, including but not limited to More ❯

enough to steer through complex issues to ensure circuits are handed over in a timely fashion. Keep customers and partners fully updated with order progress, with close attention to delivery timelines and highlighting issues that may jeopardise delivery. Ensure timely service delivery, and adherence to service level agreements (SLAs). Responsibilities Responsible for managing customers through … in a timely manner. Ensure Customer Deliver Dates are prioritized Essential Experience Analysis, organisation, and planning skills Excellent communication skills (written and verbal) Self-motivated and driven to meet service objectives and targets Enthusiastic and highly motivated with an eye for detail Able to liaise and interact effectively with management, technical teams, and customers Ability to listen, empathise and … or portals Knowledge of telecoms industry fibre broadband products and services Benefits £25,000 - £26,000 25 days holiday plus bank holidays Birthday and work anniversary off Death in service Pension Non contractual bonus Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting More ❯

that drive marketing effectiveness and efficiency across the customer journey. Tag respects individuality and the power of collaboration, turning big ideas into impactful results. The role The Head of Delivery at Tag Worldwide will lead the end-to-end execution of work across the business, ensuring every project is delivered with precision, pace, and impact. This role combines strategic … delivery leadership with deep integration of project management, overseeing systems, people, processes, and operational reporting across creative, production, strategy, and tech. You will reshape and embed the delivery function as a core operational engine, driving smarter, more efficient ways of working, enabling granular reporting, fostering a high-performance team culture, and strengthening the connection between PMs, account teams … ll also inherit key responsibilities from the Head of PM remit to ensure full alignment across project leadership, workflow governance, and cross-functional collaboration. Responsibilities Lead and Reorganise the Delivery Function Restructure the delivery organisation across PMs and cross-functional leads Define clear roles, responsibilities, and reporting lines to drive accountability Integrate PM delivery skillsets to match More ❯

that drive marketing effectiveness and efficiency across the customer journey. Tag respects individuality and the power of collaboration, turning big ideas into impactful results. The role The Head of Delivery at Tag Worldwide will lead the end-to-end execution of work across the business, ensuring every project is delivered with precision, pace, and impact. This role combines strategic … delivery leadership with deep integration of project management, overseeing systems, people, processes, and operational reporting across creative, production, strategy, and tech. You will reshape and embed the delivery function as a core operational engine, driving smarter, more efficient ways of working, enabling granular reporting, fostering a high-performance team culture, and strengthening the connection between PMs, account teams … ll also inherit key responsibilities from the Head of PM remit to ensure full alignment across project leadership, workflow governance, and cross-functional collaboration. Responsibilities Lead and Reorganise the Delivery Function Restructure the delivery organisation across PMs and cross-functional leads Define clear roles, responsibilities, and reporting lines to drive accountability Integrate PM delivery skillsets to match More ❯

that drive marketing effectiveness and efficiency across the customer journey. Tag respects individuality and the power of collaboration, turning big ideas into impactful results. The role The Head of Delivery at Tag Worldwide will lead the end-to-end execution of work across the business, ensuring every project is delivered with precision, pace, and impact. This role combines strategic … delivery leadership with deep integration of project management, overseeing systems, people, processes, and operational reporting across creative, production, strategy, and tech. You will reshape and embed the delivery function as a core operational engine, driving smarter, more efficient ways of working, enabling granular reporting, fostering a high-performance team culture, and strengthening the connection between PMs, account teams … ll also inherit key responsibilities from the Head of PM remit to ensure full alignment across project leadership, workflow governance, and cross-functional collaboration. Responsibilities Lead and Reorganise the Delivery Function Restructure the delivery organisation across PMs and cross-functional leads Define clear roles, responsibilities, and reporting lines to drive accountability Integrate PM delivery skillsets to match More ❯

support of systems that enable automated deployment of operating systems, applications, and configurations across the Windows desktop environment. Ensure the reliability, performance, and continuous improvement of the Windows desktop service, managing incidents, changes, and service delivery processes. Serve as a senior technical resource, offering in-depth support and guidance to IT colleagues and resolving complex issues that … systems, Active Directory, and Group Policy. Solid knowledge of networking principles and technologies. Proven experience troubleshooting complex technical issues and providing high-level of technical support. Demonstrated experience in service management and large-scale configuration management. Ideally holding Microsoft Certified Systems Engineer (MCSE) or equivalent certifications. Benefits: Permanent position with a renowned institution. Salary up to 55.000/year. More ❯