Customer Success & Onboarding Specialist
- Hiring Organisation
- Sierra 57 Consult
- Location
- Northampton, Northamptonshire, East Midlands, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £35,000
team, ensuring a smooth introduction to the company's production monitoring software. Conduct onboarding meetings, identify customer requirements and develop implementation plans. Coordinate hardware delivery, installation preparation and initial system configuration. Deliver remote product training and regular progress reviews throughout customer trial periods. Support customers in monitoring machine performance … outstanding actions and support successful transitions to paid subscriptions. Liaise with internal Sales, Accounts and Technical teams to ensure effective customer communication and service delivery. Build strong working relationships with manufacturing customers across the UK, USA and wider Americas. Identify opportunities to improve customer onboarding, technical support processes ...