451 to 475 of 845 Service Delivery Jobs in the UK excluding London

both our Customers and Employees. So, what are you waiting for? Join a community that cares about you! More about your role This role oversees the planning, supervision, and delivery of maintenance and refurbishment works on domestic and commercial properties. You manage contractor teams, ensure quality and compliance, control budgets and schedules, and maintain strong customer service with … inspections, and provide technical advice while supporting the team's development and contributing to asset management. Covering the Edinburgh region, you will be responsible for the effective and efficient delivery of the groups repairs, maintenance and capital component upgrade work. You will take an active role around responsibility with CDM and H&S Management. You will oversee contractor performance … delivering customer-focused services with a focus on continuous improvement. Extensive experience coordinating and supervising work on both domestic and commercial properties. Strong background in managing contractor to ensure service delivery, handle change, and support team development. A driving license and access to your own vehicle is mandatory for this role. More about you You bring strong experience More ❯

development, new core system, cyber strategy, and infrastructure. Coordinate timelines, agendas, action tracking, and department-wide processes. Project and Risk Management Lead and support IT projects from initiation to delivery, ensuring successful execution and stakeholder engagement. Support the management of the IT department’s risk register and coordinate internal audits and post-audits. Assist with the renewal of cyber … Team, MRCF, Risk and Audit Committees,and the Board. Provide data analytics and performance reporting on department projects and initiatives. Monitor KPIs and contribute to continuous improvement in IT service delivery and governance. Vendor and Budget Management Assist in managing software vendors, contract negotiations, and service delivery. Support budget planning, forecasting, and monitoring across IT initiatives. Policy More ❯

ensuring and compliance of our existing campuses and Head Office, ensuring safe, functional, and welcoming environments for students and staff. In addition, the department leads on the planning and delivery of new campus developments, expanding Arden's UK and international footprint in line with our strategic ambitions. We work closely with internal teams and external partners to bring new … locations into our portfolio efficiently and to a high standard. This is a dynamic, forward-looking team committed to high-quality service delivery, sustainability, and continuous improvement across all areas of property and facilities management. About the Opportunity: This is an exciting opportunity to play a key role in shaping the future of our campus operations at a … time of significant growth. Reporting to the Director of Campus Development and Expansion, you will be responsible for overseeing the performance and delivery of services provided by a shared services group team - as well as managing a range of outsourced estates, facilities, and compliance contracts. You will ensure that all property and facilities services meet agreed standards, support operational More ❯

contract Highly competitive employee benefits to include wellbeing fund, gym membership contribution, holiday buy/sell etc.! Liverpool Street station location In this role, you will support a global service delivery by partnering with key stakeholders, ensuring a 5-star user experience while building strong working relationships across IT and business services teams, mentoring colleagues, and upholding data … and products during transition phases Drive a culture of proactive user focus through building authentic relationships at every user interaction Mentor other global team members, junior staff, including IT Service Desk and Digital User Experience Analysts Design and maintain the firm’s desktop environment and related technologies Monitor the effectiveness of support processes and suggest improvements as needed Senior … Desktop Analyst Skills & Requirements: 5+ years’ experience in an enterprise organisation working with Cloud Service Providers (e.g. M365/Azure) Ability to be the technical lead/SME on complex global projects Experience in migrations from Configuration Manager (SCCM) to Intune/Modern Management More ❯

drive a 3-5-year omnichannel capability roadmap, enhancing maturity across global markets in collaboration with cross-functional and regional teams. Lead Strategic Integration : Align omnichannel initiatives with Hub service evolution, digital transformation (DT), and Insights to Impact (I2I) for cohesive execution and resource allocation. Drive Consistency & Innovation : Champion customer experience design principles, scale best practices, and incorporate local … strategy clearly, manage change effectively, and ensure organizational alignment and buy-in across Patient Impact and beyond. Qualifications Minimum Experience/Skills: 10-15+ years in digital operations, service delivery, or omnichannel enablement, ideally within pharma or regulated industries. Fluency in English Bachelor's Degree Preferred Experience/Skills: Master's Degree or higher Proven track record … in designing and scaling digital or omnichannel services in global or regional shared services models Strong operational and delivery mindset with experience in resource planning, project management, and performance tracking Knowledge of omnichannel technology: SFMC, orchestration, DAM, analytics, CDPs, GenAI Skilled in service frameworks: intake models, SLAs, KPIs, governance Understanding of pharma customer journey design and omnichannel strategy More ❯

a week in the office) | Full-time, Permanent | Qualified Solicitor Are you a qualified solicitor with a passion for technology and a desire to shape the future of legal service delivery? We're supporting on a unique opportunity that blends your legal expertise with innovation, product influence, and client engagement. This role offers a rare chance to step … in legal technology Why This Role? Work with global clients across sectors like retail, finance, logistics, and tech Be part of a fast-paced environment driving innovation in legal service delivery Gain exposure to product development, client strategy, and legal operations A meaningful alternative to traditional private practice or in-house roles Interested in applying? Apply today or More ❯

operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global … management responsibilities sat with the Programme Lead. To maintain momentum and ensure excellence across all contract elements, we're recruiting a Deputy Implementation Manager to share ownership of Agile delivery while overseeing critical Fixed-Price milestones. The Deputy Implementation Manager will: • Lead and manage all Agile elements of the contract • Confirm scope, produce forecasts, and ensure accuracy of reporting … data for billing • Own the risk management process and escalate critical risks to the wider Programme Lead • Provide management oversight across testing, security, and service-delivery workstreams • Track and report progress, both internally and to the Prime Programme Lead • Act as the on-site escalation point for CGI work-stream leads and Authority stakeholders • Deputise for the Programme More ❯

a Nuclear Site IT Services Specialist, you'll act as the Intelligent Customer for work conducted by Corporate functions and Third Party organisations. You'll ensure efficient local IT service delivery, resolve IT faults, and support large-scale projects. Your role will be varied, involving everything from first-line IT support to maintaining operational focus and nuclear safety. … ensure a safe working environment within Nuclear Site IT Services Support on your station. You will resolve local IT issues and deliver additional IT-related services to meet IT Service Level Agreements. You will maintain the local desktop hardware environment at your station. You will collaborate with centrally-based teams and hardware maintainers to maintain station-based IT infrastructure. … site-based assistance for centrally managed projects. You will adhere to the Asset Management process for desktop hardware on your station. Who You Are You have experience in IT service delivery and operational support in large, heterogeneous environments. You're competent and experienced in supporting MS Windows desktop operating systems, the MS Office suite, and MS Windows server More ❯

to apply for this exceptional leadership opportunity. Responsibilities As the Head of Geo-Environmental , your core responsibilities will include: Overseeing and coordinating laboratory and field operations to ensure efficient delivery of services, contributing to overall profitability. Developing, monitoring, and maintaining departmental budgets, operational metrics, and strategies to drive continuous improvement. Leading talent acquisition initiatives, facilitating staff training, and nurturing … with overnight stays when required. A valid UK driving licence. Key Activities Your day-to-day responsibilities will encompass: Managing and streamlining site and laboratory operations to facilitate seamless service delivery and operational success. Collaborating with the management and business development teams to identify growth opportunities and foster client engagement. Mentoring and supervising a team of dedicated professionals … Flexible working arrangements designed to foster a work-life balance. Enhanced leave policies, including family leave options. Access to wellbeing and support programs. Additional incentives, recognition schemes, and long-service awards. How to Apply Take the next strategic step in your geo-environmental career by applying to join our progressive and dynamic team of experts. To express your interest More ❯

small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: As a Helpdesk Manager, your role goes beyond technical troubleshooting-you are the driving force behind a customer-centric, high … performance support team, balancing both on-site and remote staff. Your leadership ensures seamless communication, exceptional service delivery, and continuous growth within the team of Advisors, Technicians and Team Leaders. Key Responsibilities: Deliver Exceptional Customer Support : Set high service standards and ensure every interaction reflects professionalism, efficiency, and world-class service. Manage & Support Remote Team Members: Implement … technical issues, ensuring prompt and effective resolution. Drive a Learning Culture: Facilitate workshops, certifications, and hands-on training for both remote and on-site staff, ensuring skill development and service consistency. About you: Minimum of 5 Years Experience in managing a team Strong leadership and coaching abilities across on-site and remote teams. Expertise in IT and/or More ❯

IT Support Manager - £40,000 - MSP - Gillingham We are recruiting for an IT Support Manager on behalf of a leading Managed Service Provider (MSP) in the Gillingham area. This is a fantastic opportunity to step into a key role where you will oversee a team of skilled IT support engineers, ensuring the highest level of service delivery … and mentor a team of IT support engineers, providing guidance and technical expertise. Ensure timely resolution of technical issues related to desktops, laptops, mobile devices, and peripherals. Oversee IT service desk operations, managing ticket queues and ensuring SLAs are met. Troubleshoot and resolve network-related issues, including TCP/IP, DHCP, DNS, and VPN configurations. Manage user accounts and More ❯

our Patient Administration System across the hospital and wider outpatient diagnostic centres. You will be responsible for defining the product vision, managing the product backlog, and ensuring the successful delivery of features that meet our customers’ and clinicians needs. Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and … Qualifications needed for this role You will have experience and be well versed in healthcare technology Desirable degree educated or equivalent High standard of presentation skills including creation and delivery Experience of delivering clinical and operational services Desired experience of healthcare industry, On-site and remote services and understanding of current policies and procedures (including CQC) Experience of managing … complex multi-functional service delivery operations. Experience of working with complex systems & processes & an ability to simplify these Technical Skills Required: Agile Methodologies: Strong understanding of Agile frameworks such as Scrum and Kanban, and experience with Agile tools like Jira or Trello. Software Development Lifecycle (SDLC): Knowledge of the SDLC and experience working closely with development teams to More ❯

document changes in requirements, building a prioritised backlog of features, and work with the architects and developers to deliver those changes into Production. They will also work with the Service Delivery team on incident and problem resolution, ensuring a service that is Fit for Purpose and meeting the needs of the business. Role Responsibilities: Provide functional expertise … Production. Ensure the applications comply with all external requirements, including privacy regulations and security standards. Monitor KPIs and use data to measure the success of the product. Support the Service Delivery team in managing incidents and problems to resolution to ensure minimal impact to the business. Analyse incidents, identify trends and proactively work to reduce recurrence. Key Skills More ❯

will be: Size, prioritise and update items in the backlog Contribute to one, three and five year plans for on-going development Liaise with suppliers on application roadmaps and delivery timelines Support the applications development, maintenance and delivery Capture change and new requirements across the broad estate Ensure planned config changes run to improve user experience Be an … and understanding of applications (wide range, MS, Oracle) Able to troubleshoot and support complex integrated systems Analyse and prioritise conflicting demands and provide a collaborative approach to design and service delivery. Excellent communication and interpersonal skills, with staff at all levels. SME in the resolution of complex Infrastructure issues. Understanding of data governance and cyber security principles Whilst a More ❯

an Electronic Medical Records across the hospital and wider outpatient diagnostic centres. You will be responsible for defining the product vision, managing the product backlog, and ensuring the successful delivery of features that meet our customers’ and clinicians needs. Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and … Qualifications needed for this role You will have experience and be well versed in healthcare technology Desirable degree educated or equivalent High standard of presentation skills including creation and delivery Experience of delivering clinical and operational services Desired experience of healthcare industry, On-site and remote services and understanding of current policies and procedures (including CQC) Experience of managing … complex multi-functional service delivery operations. Experience of working with complex systems & processes & an ability to simplify these Technical Skills Required: Agile Methodologies: Strong understanding of Agile frameworks such as Scrum and Kanban, and experience with Agile tools like Jira or Trello. Software Development Lifecycle (SDLC): Knowledge of the SDLC and experience working closely with development teams to More ❯

the Business Intelligence Development Manager. Your new role In your new role, you will be responsible for maintaining and developing the BI environment and supporting the team in providing service delivery to reporting demands. You will be developing reporting solutions from various source systems to support decision making, operational delivery and meet contractual obligations, for use by More ❯

is responsible for overseeing the firm's day-to-day operational functions, leading the Finance, Facilities/Operations, Risk & Compliance, Change Management, IT, and Data teams to ensure efficient service delivery, drive continuous improvement, and support the firm's strategic goals and leading position in the UK legal market. The successful candidate will be degree educated or equivalent. More ❯

dashboards using Power BI and Business Objects Collaborate with HR and business stakeholders to understand reporting needs and deliver insights Configure and customise ServiceNow HR workflows, case management, and service portals Lead on monthly and quarterly HR system upgrades, including testing and stakeholder sign-off Manage system access controls and ensure data security in line with company standards Troubleshoot … with strong project coordination skills Deliver training and communications on system changes to users across the business Contribute to the ongoing improvement of data quality, system efficiency, and HR service delivery The Successful Applicant A successful HRIS Analyst should have: Solid experience with ServiceNow - this is essential Ideally experience with iTrent A creative, continuous improvement mindset Hands-on More ❯

European Information Technology has been in the retail environment for over 15 years and has a vast portfolio of clients we work with. Our aim is to provide a service to customers meeting their IT needs generally, but also including Installation of network infrastructure, Point of Sale rollouts, Maintenance, Chip & PIN deployments, WiFi and IT procurement. About the Role … you are working in accordance with Health & Safety regulations Working on any documentation that may assist with the process to ensure we continue to develop and improve upon our service delivery Answer and redirect all incoming calls and emails as appropriate Update stock system and keep accurate at all times Boxing & labelling of equipment Logging equipment into the … stock management system Moving and managing of stock items Picking and labelling of stock Dispatching stock Loading and unloading of delivery vehicles Counting of stock for stock checks You'll have Picking experience, used to working in warehouse environment Experience working within a technology environment an advantage although full training given Health and safety savvy and able to use More ❯

desktop technologies in a distributed, Cloud First environment. The post holder will lead vulnerability and patch management, build and deploy software packages to workstations, resolve complex IT incidents, fulfill service requests, deliver technical work packages, automate and optimize support practices, and provide exceptional service delivery and user experiences. We require an individual with significant technical experience supporting … Microsoft and Cloud technologies within a 2nd or 3rd line (or 2.5 line) role, in a customer-service focused environment, ideally from a pensions, asset management, or investment background. You should have experience providing technical support for solutions across PPF's IT products and services portfolio. Proficiency in EUC support and maintenance covering Azure, M365, Teams, Endpoint Manager, PowerShell More ❯

Founded in Nottingham in 2001, our journey began with a clear goal: to establish a best in class communications service for businesses. With over 20 years of achievements in the communications industry, we have flourished and evolved under the guidance of Private Equity ownership. Today, we proudly operate in 9 countries, including the UK, France, Spain, Italy, Romania, Germany … at multiple levels, from orchestrating the resolution of major incidents to influencing the prioritisation of tasks in Engineering and TechOps teams aimed at resolving root cause issues and enhancing service delivery. Your mission is to empower the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in our software, customer experience, and communication. … to managing incidents. Reporting: Generate regular reports on incident and change management trends, outcomes of RCAs, and action statuses. Compliance: Ensure compliance with regulatory requirements and policies across all Service Management processes. On-Call Escalation Management: Engage in the out-of-hours Escalation Manager rota, providing leadership and decisive decision-making support in critical scenarios alongside other managers. The More ❯

ll Be Doing Leading a small team to deliver high-quality testing within key programme areas, ensuring milestones are met. Collaborating with the I&V leadership team to manage service delivery, resolve issues, and support planning and reporting. Reviewing requirements and design documentation to define comprehensive test scopes. Creating and reviewing test plans and designs, ensuring full coverage … motivated, and detail-oriented with strong problem-solving abilities. Comfortable analysing test evidence and debugging issues across interfaces. Desirable Skills: Experience in large-scale, complex integration programmes. Familiarity with Service-Oriented Architecture (SOA). Knowledge of virtualised environments and Real Time, high-integrity systems. Understanding of test automation frameworks (eg, keyword-driven). Proficiency with tools such as DOORS More ❯

instrumental in driving operational excellence, enabling growth, and delivering exceptional customer experiences. This role is a unique opportunity to influence outcomes at scale - leading initiatives that span customer success, service operations, escalations, commercial growth enablement, and operational maturity. You'll work across functions, challenge the status quo, and ensure our most valuable customers realise rapid and enduring value from … their investment in OneAdvanced. What You Will Do Operational Excellence & Customer Experience Lead and continuously evolve customer operations to ensure scalable, efficient, and high-quality service delivery across the Accelerator portfolio. Define and implement metrics-driven processes that elevate customer satisfaction, reduce friction, and ensure consistency across every customer touchpoint. Act as the senior escalation point for major … Revenue Retention (NRR) and EBITDA through streamlined processes and cross-functional alignment. Track and optimise SaaS ARR realisation from contract signature to revenue, working across Professional Services, Finance, and Delivery to reduce backlog and accelerate time to value. Support the sales and account management teams by monitoring cross-sell initiatives (e.g. Supercharge and Expand products), providing data-led insights More ❯

Account Executive (IT Services) Ready to drive growth and build lasting relationships in the dynamic IT services sector? Our client, a leading managed IT Service Provider with almost 50 years of operation across the UK and Ireland , is entering an exciting new phase of growth and seeking a proactive, results-driven Junior Account Executive. This is your chance to … warm leads to expand the client base. Solution Architect: Prepare and deliver compelling sales presentations and tailored proposals. Collaborative Partner: Work seamlessly with internal teams for flawless product/service delivery and outstanding customer service. Achieve & Exceed: Meet and surpass sales targets and performance metrics. Market Insight: Stay informed on industry trends, market conditions, and competitors to provide More ❯

Account Executive (IT Services) Ready to drive growth and build lasting relationships in the dynamic IT services sector? Our client, a leading managed IT Service Provider with almost 50 years of operation across the UK and Ireland , is entering an exciting new phase of growth and seeking a proactive, results-driven Junior Account Executive. This is your chance to … warm leads to expand the client base. Solution Architect: Prepare and deliver compelling sales presentations and tailored proposals. Collaborative Partner: Work seamlessly with internal teams for flawless product/service delivery and outstanding customer service. Achieve & Exceed: Meet and surpass sales targets and performance metrics. Market Insight: Stay informed on industry trends, market conditions, and competitors to provide More ❯