701 to 725 of 1,492 Service Delivery Jobs in the UK excluding London

Preparing documentation and user guides Performing basic administrative support duties, as required, to meet specific operational objectives Ensuring that a high level of customer service and support is provided to all internal and external staff Supporting custom internal applications Working alongside Developers, Azure Architects, and Network Architects on infrastructure … networking design and delivery Skills and Experience The ideal candidate will have a high level of customer service experience and Microsoft certifications. A minimum of 2 years of experience supporting Windows Desktops and Servers is required, along with all the expected qualities of an experienced Infrastructure/Support ...

Head of IT Infrastructure & Security About the Role We are looking for an experienced Head of IT Infrastructure & Security to lead the strategy, delivery, resilience and security of our technology environment. This is a senior leadership role with responsibility for ensuring our infrastructure, networks, systems and information assets … implementation and ongoing management of IT infrastructure, networks and core systems. Ensure high availability, performance, resilience and reliability of critical technology services. Oversee IT service delivery, incident management and operational support. Develop and maintain robust disaster recovery and business continuity capabilities. Establish and maintain effective IT policies, standards ...

Your Mission Take the reins of my clients 2nd & 3rd Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What Youll Do Inspire … Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team at the forefront of technology. Streamline Operations: Review, recommend, and implement processes ...

technology security strategy, roadmap, initiatives and compliance activities, reporting progress and outcomes clearly. Collaborate with stakeholders, cyber teams and the quality team to support delivery, business change, audit readiness and compliance. Managing security incidents, breaches, disaster recovery and business continuity activities to minimise risk and service disruption. Ensure … degree, together with the ability to operate effectively within a complex information technology environment . Extensive experience in audit and remediation management, information technology service delivery, management reporting, project management, customer service and office administration. Excellent interpersonal and written communication skills, strong planning, problem-solving and organisational ...

lead a team responsible for the operation, stability and continuous improvement of enterprise Identity & Access Management services. The role combines technical IAM leadership, service delivery and strategic improvement, working closely with Security, Infrastructure, HR, Risk, Compliance and third-party partners. Role & Responsibilities: Lead an IAM Operations team across … including IGA, SSO/MFA, Active Directory and Entra ID. Own ITSM processes across incident, problem, change and request management. Drive IAM automation, self-service and workflow improvements. Lead audit, compliance, access recertification and remediation activities. Manage third-party IAM partners, SLAs and service performance. Drive root cause ...

processes. Key Responsibilities The key focus will be to provide support to the EMEAPAC MBD Operations team with the implementation, coordination and delivery of the EMEAPAC MBD team's key projects. You will be responsible for supporting on multiple projects of various size and complexity. To be successful … developing and future-proofing the tool AI and innovation responsibilities Identify opportunities to leverage AI, automation and digital tools to improve operational efficiency and service delivery. Support the implementation and adoption of AI-enabled solutions, including Microsoft Copilot and other approved legal technology platforms. Assist with documenting ...

operation and continuous improvement of our Security Operations Centre. This role combines deep technical expertise with operational leadership, people management, and project delivery responsibilities, ensuring the SOC remains effective in identifying, investigating, and responding to advanced security threats, issues, and vulnerabilities across the organisation. As the lead member … will provide line management for SOC analysts, including mentoring, coaching, performance management, and professional development, whilst overseeing workload prioritisation, SOC reporting, and the successful delivery of projects associated with SOC tooling, automation, compliance, and operational maturity. This role encompasses reactive incident response, proactive detection engineering, threat hunting, vulnerability management ...

customer at the heart of everything we do. As part of that wider transformation, all core services are being challenged to improve better service at a lower cost. Building on the above, this is an exciting time for HMRC Commercial. We have just completed the discovery element … Core Services Review Transformation Programme, and this led to a series of recommendations to improve the service Commercial provides to its customers, strengthen risk control, enhance service delivery, and increase value. HMRC has around 400 FTE working within the end-to-end Commercial function, although ...

customer at the heart of everything we do. As part of that wider transformation, all core services are being challenged to improve better service at a lower cost. Building on the above, this is an exciting time for HMRC Commercial. We have just completed the discovery element … Core Services Review Transformation Programme, and this led to a series of recommendations to improve the service Commercial provides to its customers, strengthen risk control, enhance service delivery, and increase value. HMRC has around 400 FTE working within the end-to-end Commercial function, although ...

customer at the heart of everything we do. As part of that wider transformation, all core services are being challenged to improve better service at a lower cost. Building on the above, this is an exciting time for HMRC Commercial. We have just completed the discovery element … Core Services Review Transformation Programme, and this led to a series of recommendations to improve the service Commercial provides to its customers, strengthen risk control, enhance service delivery, and increase value. HMRC has around 400 FTE working within the end-to-end Commercial function, although ...

customer at the heart of everything we do. As part of that wider transformation, all core services are being challenged to improve better service at a lower cost. Building on the above, this is an exciting time for HMRC Commercial. We have just completed the discovery element … Core Services Review Transformation Programme, and this led to a series of recommendations to improve the service Commercial provides to its customers, strengthen risk control, enhance service delivery, and increase value. HMRC has around 400 FTE working within the end-to-end Commercial function, although ...

from start to finish. Maintain accurate and useful technical documentation covering client environments, configurations and processes. Work closely with wider technical teams to improve service delivery and resolve complex issues. Make effective use of AI tools and automation to improve efficiency and reduce repetitive manual work. Participate … This is a great opportunity for an experienced Support Engineer who wants a role that combines hands-on technical work, client engagement and project delivery , rather than being purely desk-based. You’ll have the opportunity to work across a varied range of technologies and environments, build strong client ...

depending on experience) OS Headquarters Southampton |Hybrid working (4 days in office) Who we are We are Ordnance Survey, Great Britains national mapping service and a global leader in geospatial data and technology. For over 230 years, our data has helped governments, businesses and communities make better decisions about … heart of Ordnance Surveys digital transformation. As Head of Services, reporting to the Chief Product Officer, you will define and lead the vision, productstrategyand delivery of a portfolio of digital services across our Government, Business and Consumer markets. You willoperateat the intersection of Product, Technology, Data and Customer functions ...

Analyst, you'll monitor secure digital solutions in highly secure environments. You'll work alongside engineers, architects, and delivery specialists to develop technology that enables faster, safer decision‐making for critical operations. Your work may include: Leading shifts throughout 24/7 SOC Service Delivery Providing oversight … Review Vulnerability Scanning Reports, feeding results back into technical teams Review Secure Configurations, feeding back into technical teams for remediations of issues Generate recurring service and security reports for key stakeholders Feedback service improvement ideas to the SOC Manager Keep up-to-date with the latest security threats ...

Fixed Term basis - with the potential to go Permanent. This is a hands-on leadership role where you'll manage the support team, drive service excellence, oversee key technology suppliers, and provide third-line technical expertise across cloud, infrastructure, networking and security. Key Responsibilities Lead and develop a high … performing IT Support team. Drive service delivery, SLAs, customer satisfaction and continuous improvement. Manage vendors, contracts and technology partners. Provide technical leadership across Microsoft 365, Azure, infrastructure, networking and security. Own and maintain Cyber Essentials and support ISO 27001 compliance activities, ensuring IT controls, security processes and documentation ...

contractual risks and commercial exposure. Support dispute avoidance and resolution activities where required. Supply Chain Management Manage commercial relationships with subcontractors, suppliers and strategic delivery partners. Oversee subcontract agreements, valuations, applications, payment processes and final accounts. Ensure commercial compliance across the supply chain and drive best value procurement practices. … organisations, we successfully execute complex projects by leveraging advanced technology and the expertise of our skilled workforce. Our customer-centric approach ensures efficient, reliable service delivery while maintaining our focus on building long‐term, sustainable solutions. At MJ Quinn, our purpose is to play a vital role ...

leading global coffee and tea company in Maidenhead is seeking a Customer Service Team Leader to enhance service delivery and operational excellence. The successful candidate will lead a team of associates, manage orders, and liaise with logistics, ensuring exceptional service. This role demands at least 5 years … customer service experience, strong SAP skills, and a focus on team development. Join us in unleashing the possibilities of coffee and tea in a dynamic environment, with opportunities for personal growth. #J-18808-Ljbffr ...

organisation who are seeking an IT Manager to join their team. The IT Manager is responsible for leading the IT function to ensure effective delivery, support and strategic development of IT services across the organisation. The postholder will manage a team who is focused on optimising … expertise and operational oversight to company infrastructure, systems and networks; and develop effective working relationships with internal colleagues and external stakeholders Key Responsibilities: ICT service and Operations management • Oversee the planning, implementation and maintenance of IT systems/networks • Administration and optimisation of Microsoft 365 services. • Manage SaaS applications ...

technical career to the next level? We have a brand-new opportunity for a bright, driven, customer focussed professional to join our Hybrid Cloud 'Delivery' team, and work alongside our Enterprise Data Engineering consultants to accelerate and drive data engineering opportunities. The Advisory and Professional Services (A&PS) delivery team within HPE Professional Services Delivery (PSD) is responsible for bringing thought-leadership, industry know-how and technical excellence to consultative engagements. Helping customers to reap maximum business benefit from their technical investments, leveraging best in class HPE and Partner technologies to create relevant and effective business-valued ...

Visit to learn more. About the Role We are seeking an outstanding Executive/VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional … highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service , paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries ...

Visit to learn more. About the role We are seeking an outstanding Executive/VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional … highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service , paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries ...

Location - 3 days every week in the Wokingham office You'll join a fast growing PE backed SaaS company. You will lead the delivery of technology-enabled business transformation projects. You'll be accountable for turning business priorities into successfully delivered change across systems, integrations, automation, data and processes. … transformation and project-delivery. You'll be responsible for the reliability, security, and resilience of internal IT services. You'll coordinate the technology delivery needed to implement business outcomes and ultimately enable business growth. Technology and Transformation Director - Responsibilities Lead and deliver internal technology-enabled transformation and business process ...

SaaS Location - 3 days every week in the Wokingham office You'll join a fast growing PE backed SaaS company. You will lead the delivery of technology-enabled business transformation projects. You'll be accountable for turning business priorities into successfully delivered change across systems, integrations, automation, data … transformation and project-delivery. You'll be responsible for the reliability, security, and resilience of internal IT services. You'll coordinate the technology delivery needed to implement business outcomes and ultimately enable business growth. Business Systems and Transformation Director - Responsibilities Lead and deliver internal technology-enabled transformation and business ...

minimum 6 month contract role, although scope to go longer. Job Purpose Statement The role has the responsibility for all aspects of OT Infrastructure delivery, managed by the Renewables UK Centre of Excellence, in terms of ensuring the quality of the provided services to all areas of the Scottish … Power Renewables business to ensure they are available, secure, compliant, and operating within agreed service levels and risk acceptance. Support services are provisioned in accordance with the Iberdrola Global Group standard processes and procedures and using the Group Operational Support Tools (Service Management Toolset, Monitoring, Alerting, Service ...

tools Explore practical applications of generative AI and AI assistants across the business Develop AI-powered workflows to support administrative, operational, sales and customer service activities Test, monitor and improve automated processes to ensure they deliver the expected results Maintain documentation for automation workflows and AI solutions Data & Business … automation solutions Customer & Operational Support: Explore opportunities to automate customer communications, enquiries, follow-ups and reporting Investigate how AI could support BMT's customer service and technical support operations Look at ways to streamline processes around projects, installations, maintenance and support Explore how information from customer and project data ...