701 to 725 of 811 Service Delivery Jobs in the UK excluding London

Senior Project Manager Application Deadline: 15 August 2025 Department: Delivery Operations Employment Type: Permanent Location: Glasgow/Hybrid Description As Senior Project Manager, you will be responsible for establishing best in class project management methodologies and principles that will facilitate the delivery of AutoRek's Professional Services implementations for our client base around the globe. You will drive … the delivery of our engagements according to the agreed-upon scope, time and budget whilst ensuring the highest degree of customer satisfaction. As Senior Project Manager you will be a crucial player in managing, tracking, and communicating the progress of projects and ensuring top quality team delivery. From project initiation through to execution, you will be responsible for planning … of implementations of the AutoRek core financial management solution Manage resources, time, scope, and budget on multiple projects by creating and maintaining detailed project plans that emphasise speed to delivery while maximising the efficient use of resources needed to meet the requirements Plan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the More ❯

for future progression and personal development. Day-to-day of the role: Serve as the customer face of our organisation, ensuring that our customers receive exceptional service. Assist the service desk in delivering IT managed support services. Provide technical assistance to school-based users and report service issues in accordance with service desk policies. Diagnose and troubleshoot … issues, engaging with customers to resolve problems efficiently, and determining when to escalate more complex issues. Work collaboratively with remote teams to build strong working relationships and ensure seamless service delivery. Required Skills & Qualifications: Experience in maintenance and support of desktop and mobile devices including laptops, Chromebooks, and tablets. Proficiency in peripheral support including printers, scanners, interactive screens, projectors … Operational knowledge of Microsoft 365 and/or Google Workspace. Technical knowledge equivalent to CompTIA A+ or similar certification. A working knowledge of ITIL methodology and experience with IT service desk ticketing systems, such as ServiceNow, is advantageous. Excellent customer focus, problem-solving, and time management skills. Strong communication skills, both verbal and written. Punctuality and ability to prioritise More ❯

resale. The UK business unit is a growing, profitable, and tight-knit operation with an excellent team environment. We now working with them to recruit for A senior Automation Service Technician who will assist the service centre manager in leading the companys service operations, focusing on customer satisfaction and operational efficiency. Alongside the in-house controls expert … supporting the growth of the machinery control business whilst also establishing new areas of expertise within the customer base. The successful applicant will help to drive the business systems, service electrical and control offerings in line with their corporate strategy. KEY RESPONSIBILITIES Assist in the daily operations of the service centre, ensuring high standards of customer service … Assist in the generation, maintenance, and modification of relevant electrical CAD drawings for ongoing contracts and prospective orders. Coordinate with sales and production teams to ensure timely and effective service delivery. Handle customer inquiries, complaints, and feedback, ensuring prompt and effective resolution. Promote and manage aftermarket sales, including service contracts, parts, and upgrades. Conduct service calls, sales More ❯

DOE) Job Type: Permanent, Full time? Working Hours: Monday - Friday/8:20am - 5:30pm HRGO Recruitment are seeking a motivated Technical Analyst to join our clients in-house Service Desk Team. Reporting to the Head of Service, you will provide high-quality 2nd Line support and expertise to clients, ensuring timely and effective resolution of hardware and … software issues. The role will be critical in delivering exceptional customer service and technical proficiency. General duties: Delivering customer-focused 2nd Line Service Desk support for hardware and software issues. Prioritising incidents based on their business impact and urgency. Assessing the complexity of incidents and following escalation processes as required. Accurately logging all calls and incidents into the … Service Desk system. Ensuring all calls and tickets are responded to within established Service Level Agreements (SLAs). Proactively identifying potential or future issues at client sites before they escalate. Sharing technical knowledge and client-specific expertise with team members to enhance overall service delivery. Requirements: Windows Server Management experience Windows Desktop OS and Management Active Directory More ❯

largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for … s Government, we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. We're dedicated to … a longer period, supporting innovation and growth. The Government Property Agency (GPA) is seeking a dynamic and forward-thinking Head of Digital and Data PMO to drive the successful delivery of our digital and data portfolio. As Head of PMO, you will lead a central team that drives excellence across portfolio planning, programme governance, risk and issue management, benefits More ❯

technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient … incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members. Working with all levels of the business, to … abilities and previous experience of managing a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient … incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members. Working with all levels of the business, to … abilities and previous experience of managing a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient … incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members. Working with all levels of the business, to … abilities and previous experience of managing a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

Windows Server, Active Directory, and networking technologies. Assist with IT projects including system upgrades, migrations, and installations. Collaborate with 1st line helpdesk and field engineers to ensure seamless service delivery. Maintain accurate documentation and contribute to internal knowledge sharing. What You’ll Need Experience in a 2nd line support role, ideally within an MSP, school, SME or similar environment. … knowledge of Microsoft technologies (Windows 10/11, Server 2016+, M365, and ideally Azure AD). Good understanding of networking (DNS, DHCP, firewalls, VPNs). Excellent communication and customer service skills. A proactive, problem-solving mindset with a passion for technology. Full UK driving licence (very occasional on-site visits may be required). What’s on Offer A More ❯

and decommissioning. Maintaining accurate asset records for hardware and software. Collaborating with other IT team members on exciting projects and upgrades. Following IT policies and procedures to ensure consistent service delivery. Supporting multiple offices with any IT related queries - including travelling to site Essential Skills & Experience: To thrive in this role, you should possess: Proficiency in Microsoft 365 administration … of Microsoft Intune for device management. Strong experience supporting Windows 10 and Windows 11 operating systems. A good telephone manner and excellent verbal and written communication skills. Proven customer service experience, ideally in an IT support environment. The ability to work independently and manage your time effectively. Mobile Device Management (MDM) experience. Preferred Qualifications: IT-related certifications (e.g., CompTIA More ❯

devices, and more. You will interact regularly with both IT professionals and business users to understand their needs and deliver solutions that keep operations running efficiently. By following robust service management protocols-including incident response, change control, capacity planning, problem analysis, service level management, and knowledge documentation-you will help uphold the highest standards of service delivery. … disruption to manufacturing operations.* Engage with both IT and business users to address functional issues related to manufacturing systems and provide clear communication throughout the incident lifecycle.* Follow established service management processes including Incident, Change, Capacity, Problem Management, Service Level Management (SLM), and Knowledge Management to maintain high standards of delivery.* Maintain agreed Service Level Agreements (SLAs … devices such as printers, scanners (including barcode scanners), barcode printers, mobile smart devices, and related touchpoints.* Proven working experience using ServiceNow or equivalent platforms for managing incidents, problems, changes, service level agreements (SLAs), and knowledge base articles.* Ability to follow structured service management processes meticulously while maintaining focus on delivering high-quality outcomes under pressure.* Excellent interpersonal skills More ❯

We're seeking a Lead Front-End Developer to shape the technical direction of our digital services. You'll lead multiple development teams, define engineering standards, and drive the delivery of scalable, accessible web platforms. Working across projects, you'll collaborate with service owners, delivery managers, and user researchers to ensure our services meet the highest standards … expertise and leadership experience. You'll play a key role in transforming how over 300,000 residents engage with council services, helping Northumberland become a leader in digital public service delivery. If you're passionate about public service, thrive in a collaborative environment, and want to make a real impact through technology, we'd love to hear from … . User-Centred Design & Accessibility : Proven ability to lead the creation of inclusive, user-focused services at scale, including the development and governance of reusable design systems. System Design & Delivery : Skilled in designing complex systems, overseeing integration and deployment, implementing automated testing, and ensuring performance, security, and maintainability. Delivers high-quality outcomes under pressure. Why choose us? Northumberland County More ❯

Working Hours: Monday - Friday/8:20am - 5:30pm HRGO Recruitment are seeking a motivated Technical Analyst to join our clients in-house Service Desk Team. Reporting to the Head of Service, you will provide high-quality 2nd Line support and expertise to clients, ensuring timely and effective resolution of hardware and software issues. The role will be … critical in delivering exceptional customer service and technical proficiency. Delivering customer-focused 2nd Line Service Desk support for hardware and software issues. Prioritising incidents based on their business impact and urgency. Assessing the complexity of incidents and following escalation processes as required. Accurately logging all calls and incidents into the Service Desk system. Ensuring all calls and … tickets are responded to within established Service Level Agreements (SLAs). Proactively identifying potential or future issues at client sites before they escalate. Sharing technical knowledge and client-specific expertise with team members to enhance overall service delivery. Requirements: Windows Desktop OS and Management Active Directory and Group Policy TCP/IP, DNS Server Virtualization: VMWare vSphere/ More ❯

Finance Shared Service Manager Department: Finance Employment Type: Permanent - Full Time Location: Cambridge Description Science Group Plc is an international science and technology and systems organisation operating at the cutting edge of science and technology innovation. We are looking for a Shared Service Manager for the Consulting Services Division to work with the senior leadership teams and be … end and year-end closing processes. Maintain strong internal controls and ensure compliance with accounting standards, policies, and regulatory requirements. Drive continuous improvement initiatives to enhance efficiency, automation, and service delivery. Collaborate with cross-functional teams and business units to ensure alignment and support. Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs). … ll report to Finance Director, Consultancy Services and you are a skilled and versatile finance manager, your knowledge having been built on a robust foundation of a finance shared service centre environment. You will have an eye for detail and have the curiosity to ask questions in order to understand our business to ensure the correct outputs. You will More ❯

Finance Shared Service Manager Department: Finance Employment Type: Permanent - Full Time Location: Epsom Description Science Group Plc is an international science and technology and systems organisation operating at the cutting edge of science and technology innovation. We are looking for a Shared Service Manager for the Consulting Services Division to work with the senior leadership teams and be … end and year-end closing processes. Maintain strong internal controls and ensure compliance with accounting standards, policies, and regulatory requirements. Drive continuous improvement initiatives to enhance efficiency, automation, and service delivery. Collaborate with cross-functional teams and business units to ensure alignment and support. Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs). … ll report to Finance Director, Consultancy Services and you are a skilled and versatile finance manager, your knowledge having been built on a robust foundation of a finance shared service centre environment. You will have an eye for detail and have the curiosity to ask questions in order to understand our business to ensure the correct outputs. You will More ❯

Full Time (35 hours per week) Sector: Public Sector Overview: We are recruiting on behalf of a well-established public sector organisation that plays a vital role in national service delivery. This is an excellent opportunity for an experienced governance or assurance professional to take a senior role within a team focused on supporting large-scale digital and organisational … for change delivery. This includes ensuring alignment with digital standards, supporting internal compliance, and driving continuous improvement across all change initiatives. Key Responsibilities: Lead and maintain the organisations change delivery governance framework Act as the primary point of contact for external digital assurance bodies Oversee assurance reviews to ensure compliance with internal frameworks and national digital service standards … forums and support reporting to senior boards Collaborate with internal and external stakeholders across government, ensuring alignment and best practice sharing Support development of business case templates and benefits delivery models Essential Skills and Experience: Proven experience in a governance, assurance, or compliance role supporting project or change delivery Strong knowledge of Agile and other project management methodologies More ❯

ll not only receive invaluable experience but also ongoing training throughout your role. If you choose to work with us, you’ll be empowered to deliver best-in-class service to our clients. It’s a win-win! The Operations Coordinator role: You'll be at the heart of our operations - managing the project office, setting up and planning … forward. Key Responsibilities: • Project Setup & Planning - Validate sales orders, review project readiness, set up projects in the management system, and initiate client communication. • Scheduling & Coordination - Plan and coordinate project delivery; assign consultants based on skills, availability, and budget; organise kick-off meetings; schedule project and support calls. • Project Execution & Oversight - Ensure all requirements are in place pre-delivery … accurate forecasting, client details, and utilisation reporting; run reports as needed. • Client & Team Liaison - Respond to inbound client queries, maintain close communication with the Consultancy team, and support smooth service delivery. • Process & Operational Support - Identify and implement process improvements; support Directors, Consultants, and Finance with information and billing. A little about you: • Relevant experience in a similar role • Strong More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … doing? Attend and resolve faults promptly to meet SLAs. Collaborate effectively with teams via MS Teams, phone, or face-to-face. Adhere to best practices and ensure high-quality service delivery. Contribute by writing lessons learned and Local Working Instructions. Be a proactive team player with a strong focus on customer satisfaction. Flexible to travel to customer sites such … communication skills for both technical and non-technical audiences. Clean driving licence required. Must meet SC clearance eligibility. Strong analytical, stakeholder management, and problem-solving skills within a managed service framework. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory More ❯

and data preservation capabilities. You will be participating in technical architecture and design discussions with customers on deploying Kubernetes, RedHat OpenShift or Docker Enterprise Edition based Archive as a Service (AaaS) infrastructure. You will be responsible for demonstrating the merits of your AaaS solution by developing use case demos, integrations with other enterprise software stacks (Hypervisors, IT Management tools … Provisioning tools and Service Management platforms). Qualifications Container Technologies Hand on experience in Enterprise and Cloud Storage and Archival Hands on experience in setting up Containers based environment using Kubernetes (Open source, Docker or RedHat Openshift) Sound understanding of Kubernetes concepts (PODS, Daemon sets), Container storage (options for stateful and stateless), Container networking technologies Hands on experience in … or Masters in Computer Science, Computer Engineering, Information Sciences or related disciplines Minimum 10 years of working experience in a Sales Engineering/Solution Architect, Technical Consulting, Technical Services delivery role with hands on experience in technologies outlined in the Skill set section (Optional) Industry certification in data center infrastructure (ITIL), Certified Kubernetes Administrator (CKA), Docker or RedHat certifications More ❯

and ServiceNow as part of your learning and development. Contribute to change management processes, including presenting proposals and documenting changes, while building your confidence in stakeholder communication. Support project delivery by learning Agile and ITIL methodologies, and how to manage time, quality, and budgets. What we're looking for: Experience & Technical Skills (nice to have, not essential to start … systems and customer relationship management (CRM) tools. Awareness of SQL, database reporting, or process automation platforms. Understanding of customer data privacy principles and an interest in utilities or public service delivery. Desire to work with technologies like HiAffinity, Jira, ServiceNow, and workflow management tools. Personal Qualities: A proactive learner with a genuine interest in growing your technical knowledge and … dependant on experience Hybrid role, with the expectations of a minimum two days a week in the office in Hatfield Annual leave from 23 days rising with length of service, and the option to purchase up to 5 extra days. A 'Celebration Day' in addition to public holidays that people can use to celebrate a religious festival or other More ❯

seasoned Dynamics 365 Developer ready to take the lead on impactful projects? Join a dynamic, product-focused organisation where your expertise will shape the future of customer engagement and service delivery. My Global leading client are looking for someone who thrives in a collaborative, agile environment and is passionate about building smart, scalable solutions across Customer Service , Marketing More ❯

seasoned Dynamics 365 Developer ready to take the lead on impactful projects? Join a dynamic, product-focused organisation where your expertise will shape the future of customer engagement and service delivery. My Global leading client are looking for someone who thrives in a collaborative, agile environment and is passionate about building smart, scalable solutions across Customer Service , Marketing More ❯

Job Title: Technical Support Engineer Location: Near Saffron Walden (full-time onsite) Salary: £25,000 - £38,000 (DOE) Industry: Managed Service Provider We're currently partnering with a well-established MSP based just outside Saffron Walden, renowned for delivering first-class IT solutions to a diverse client base. They're seeking a Technical Support Engineer to join their growing … proactive maintenance, monitoring, and patching of client systems. Manage tickets and document work using a PSA or ticketing system. Liaise directly with clients to ensure timely resolution and excellent service delivery. Occasionally attend client sites (company vehicle or mileage reimbursement provided). Essential Skills & Experience: Proven experience in an MSP or multi-client support environment. Strong troubleshooting skills across … Active Directory, Office 365, and Exchange. Familiarity with networking fundamentals (DNS, DHCP, VPN, firewalls). Experience with backup systems, antivirus solutions, and remote monitoring tools. Excellent communication and customer service skills. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

maintain solutions on the ServiceNow platform. You will work closely with business analysts, architects, and stakeholders to deliver high-quality applications and workflows that support business objectives and improve service delivery. Key Responsibilities • Develop and configure ServiceNow’s SPM suite, applications, modules, and workflows across ITSM, ITOM, HRSD, and other areas. • Create and maintain business rules, client scripts, UI … platform in a professional setting. • Proficiency in JavaScript, Glide API, and ServiceNow development tools. • Familiarity with REST/SOAP APIs, IntegrationHub, and MID Servers. • Understanding of ITIL processes and service management principles. • Strong problem-solving and communication skills. Preferred Qualifications • ServiceNow Certified System Administrator (CSA). • One or more Certified Implementation Specialist (CIS) certifications (e.g., SPM, ITSM, HRSD, CSM More ❯

provide guidance and assistance on other business project Your duties and responsibilities will be Lead and manage the IT team including third party resources, ensuring effective resource utilization for service delivery. Oversee all Information Systems for effective and secure use. Oversee IT onboarding, offboarding, and employee variations. Manage the implementation and maintenance of secure communication solutions (devices, network, applications … managing relationships with MDR providers (specifically Arctic Wolf preferred) and external firewall teams. Familiarity with network concepts and the ability to work with Meraki devices. Proficiency in using IT Service Management platforms (e.g., Freshservice). Strong understanding of security frameworks and standards (ISO27001, NIST, CIS Controls, Cyber Essentials). Excellent problem-solving skills and the ability to troubleshoot complex More ❯