376 to 400 of 487 Service Management Jobs in the UK excluding London

seeking a 3rd Line Cloud Network Engineer to join a small, dynamic team of 2nd and 3rd Line engineers. Your responsibilities will include executing planned activities through a Change Management Process, monitoring systems using Event Management tools, and responding to incidents via the Incident Process, including incident triage and escalation to the Service Management Team. Key … with and supporting design and engineering teams Maintaining and supporting both virtual and physical network solutions, providing updates to the Operations Lead Conducting readiness assessments for new releases entering service Producing and maintaining documentation such as Work Instructions and Patching Schedules Key Skills and Experience: Cloud Administration (e.g., Broadcom NSX-T) Transferable Skills and Experience: Firewall Management (e.g. … Cisco Firepower Management Center) Network Devices (e.g., Cisco IOS, NXOS, FXOS, Juniper JUNOS) Network Authentication (e.g., Cisco ISE) Event Management Tools (e.g., SolarWinds) ITSM Tooling & Processes Cloud Administration (e.g., vCenter - use of, not administration) If you're interested in this 3rd Line Cloud Network Engineer role, please send your updated CV to , and I will get in touch. More ❯

and support the delivery of the High Touch Technical Support programme to major customers Ensure follow-up and closure of critical incidents, providing consistent updates and resolution progress Monitor service alerts and new support cases, driving them to resolution Act as a key liaison between internal teams and customers, ensuring smooth communication and issue management Use collaboration tools … phone, email, video conferencing) to maintain a strong customer relationship Conduct root cause and operational analysis in collaboration with engineers and technical teams Produce reports, service-level calculations, and trend analysis Participate in and lead service review meetings with customers What We're Looking For: DV Clearance (Developed Vetting) - Required to be active Service Management experience … Required Proven incident management experience (5+ years) Demonstrated conflict management skills in customer-facing environments Familiarity with ITIL frameworks (ITIL v4 Foundation desirable) Technical knowledge in networking (desirable) Experience in vendor management and working within SLA-driven environments Exposure to Lean Six Sigma methodologies is an advantage CCNA and/or Cisco Certified Support Technician (CCST) - Preferred More ❯

to oversee the infrastructure of technical operations, managing a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver IT services to meet the … needs of the company, including service management, planning, and support processes. Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Oversee the planning, implementation, and tracking of specific short-term and long-term projects. Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Security … and compliance policies. Required Skills Proven experience as an IT Manager with the ability to demonstrate leadership qualities. Designing/developing IT systems and planning IT implementation. Strong project management skills Strong understanding of IT infrastructure, systems, and landscapes including Microsoft Server, Hyper-V, M365 & Cybersecurity frameworks such as CIS. Strong understanding of data analysis, hardware/software and More ❯

to oversee the infrastructure of technical operations, managing a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver IT services to meet the … needs of the company, including service management, planning, and support processes. Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Oversee the planning, implementation, and tracking of specific short-term and long-term projects. Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Security … and compliance policies. Required Skills Proven experience as an IT Manager with the ability to demonstrate leadership qualities. Designing/developing IT systems and planning IT implementation. Strong project management skills Strong understanding of IT infrastructure, systems, and landscapes including Microsoft Server, Hyper-V, M365 & Cybersecurity frameworks such as CIS. Strong understanding of data analysis, hardware/software and More ❯

Infrastructure Leadtooversee the infrastructure of technical operations, managing a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver IT services to meet the … needs of the company, including service management, planning, and support processes. Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Oversee the planning, implementation, and tracking of specific short-term and long-term projects. Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Security … and compliance policies. Required Skills Proven experience as an IT Manager with the ability to demonstrate leadership qualities. Designing/developing IT systems and planning IT implementation. Strong project management skills Strong understanding of IT infrastructure, systems, and landscapes including Microsoft Server, Hyper-V, M365 & Cybersecurity frameworks such as CIS. Strong understanding of data analysis, hardware/software and More ❯

IT strategies to support business efficiency, growth, and resilience. Oversee IT infrastructure, enterprise systems, networks, and applications, ensuring high performance and security. Manage daily IT operations including user support, service desk, incidents, change control, and asset management. Ensure IT services meet defined SLAs and deliver high user satisfaction. Establish and maintain governance and compliance controls, including data protection (GDPR … Identify and implement value-adding technology solutions and cost-saving initiatives. Lead and mentor the internal IT team, fostering a collaborative, high-performing environment. Manage third-party vendors and service providers, ensuring value for money and quality service. Advise senior leadership on IT risks, compliance issues, and innovation opportunities. Lead software development and systems integration strategies. Coordinate closely with … Serve as the lead for GDPR compliance activities within the business. Provide direct support to users, ensuring prompt and professional issue resolution. Key Skills & Knowledge: Strong background in IT service management (preferably ITIL-based) Deep understanding of governance, risk, and compliance frameworks Demonstrated success in delivering efficient, secure IT operations Expertise in data protection, cybersecurity, and risk mitigation More ❯

that blends tradition with cutting-edge tech. The role: • Lead 2nd/3rd line technical support, maintain core systems (EPOS, ERP, CRM), and oversee infrastructure upgrades, cloud migrations, and service desk improvements. • Manage digital menu updates, implement customer engagement and workforce platforms, and ensure smooth transitions of new systems into BAU. • Drive the adoption of AI tools, chatbots, and … mitigation, compliance, and operational continuity. • Define technical strategy, collaborate cross-functionally, and champion emerging hospitality technologies that align with business goals. Experience: • Proven leadership in IT or technical project management • Deep experience with hospitality systems (EPOS, booking, CRM, etc.) • Strong Microsoft Cloud 365 and virtualisation experience • Excellent communication skills (technical and non-technical) • Experience in change/project management and vendor relations Technical Experience • Cloud IaaS/SaaS • Microsoft Power Platform, scripting, automation • Cybersecurity awareness & compliance • Digital storage, servers, workstations • IT support desk and service management More ❯

site in Warwick. This role would be to to oversee the monitoring of a Production, Oracle HCM based system, which includes numerous interfaces, modules and processes critical to maintaining service stability. The role requires expertise in using monitoring tools such as Business Service Management (BSM) to identify and flag events that may impact the live service … Continuously monitor Oracle HCM production services using tools like BSM to detect failed or slow processes, database events, and other anomalies that could affect system performance or stability. * Incident Management: Identify, escalate, and coordinate resolution for potential issues impacting SLAs, including database errors, process delays, or system outages. * Performance Analysis: Analyse system performance metrics and proactively address areas of More ❯

site in Warwick. This role would be to to oversee the monitoring of a Production, Oracle HCM based system, which includes numerous interfaces, modules and processes critical to maintaining service stability. The role requires expertise in using monitoring tools such as Business Service Management (BSM) to identify and flag events that may impact the live service … Continuously monitor Oracle HCM production services using tools like BSM to detect failed or slow processes, database events, and other anomalies that could affect system performance or stability. * Incident Management: Identify, escalate, and coordinate resolution for potential issues impacting SLAs, including database errors, process delays, or system outages. * Performance Analysis: Analyse system performance metrics and proactively address areas of More ❯

site in Warwick. This role would be to to oversee the monitoring of a Production, Oracle HCM based system, which includes numerous interfaces, modules and processes critical to maintaining service stability. The role requires expertise in using monitoring tools such as Business Service Management (BSM) to identify and flag events that may impact the live service … Continuously monitor Oracle HCM production services using tools like BSM to detect failed or slow processes, database events, and other anomalies that could affect system performance or stability. * Incident Management: Identify, escalate, and coordinate resolution for potential issues impacting SLAs, including database errors, process delays, or system outages. * Performance Analysis: Analyse system performance metrics and proactively address areas of More ❯

AI transformation solutions tailored to customer needs. Engage in pre-sales activities, technical workshops, and strategic client meetings to define solution direction. Promote and position partner technologies and internal service offerings. Develop trusted advisor relationships with enterprise stakeholders. Lead technical governance and quality assurance on solution design and delivery. Represent the business at industry events and partner forums. Mentor … in designing and delivering enterprise AI systems and services. Strong understanding of public cloud platforms (Azure, AWS, Google Cloud) and data centre modernisation. Excellent client engagement, presentation, and stakeholder management skills. Familiarity with service management, technical documentation standards, and vendor tools. Security clearance or the ability to obtain it is advantageous. More ❯

with business users to understand, qualify, design, build, test, and deliver their requirements. Coordinate with third-party providers to ensure cost-effective and optimized technology solutions, ensuring adherence to Service Level Agreements. Guide the organization in data movement, storage, and retrieval strategies to maximize technological efficiency. Design, implement, and manage BI infrastructure and services, delivering insights aligned with IT … plans. Business Intelligence: Understanding of data lifecycle from ETL to insight generation. IT Security: Awareness of security challenges and mitigation techniques. Effective Governance: Managing projects, processes, and stakeholder relationships. Service and Supplier Management: Providing high-quality service management and external vendor oversight. Key Skills & Experience: Essential: Experience with ETL/ELT tools (Matillion preferred) Proficiency with More ❯

ensure production of applications that deliver the needs of the business Delivering aspects of a project's technical requirements - analysis, design, estimating, testing and implementation Creation of support and management documentation and handover to colleagues Supporting and Maintaining Corporate Platforms: Assist with the administration and maintenance of corporate platforms (MS Power Platform) Manage and implement platform service requests … Services: Fault diagnosis and resolution on incidents 3rd party Supplier and Customer Liaison Coordinate staff from multiple IT disciplines where necessary to resolve incidents Documenting faults and recommending improvements Service Management: Assist in service development, evaluation and implementation within an ITIL framework and corporate policy Informing service managers on possible service developments and improvements What More ❯

CMDB. This role would be hybrid working with the client site based in London. In this role you will provide architecture and technical leadership and own day-to-day management of architecture activities and architecture deliverables (Business Architecture, Systems and Technical architecture domains) on projects ensuring delivery of high-quality architecture deliverables aligned to strategic target architecture and relevant … web services and ESB approaches Good technical skills and awareness of enterprise-grade solution architecture Good technical, infrastructure and security architecture skills including good understanding and awareness of IT service management (e.g. ITIL) and IT governance (e.g. CoBIT) frameworks Good technical skills and awareness of web/digital technologies and the business advantages of varying technology and operational More ❯

and hosts, participate in projects, create, and maintain quality documentation, contribute to teamwork and improvements, all based on industry best practices. What to expect: Provide BAU tasks (incidents/service requests/changes) ensuring SLA’s are met. Supporting, configuring, patching, updating, upgrading of Linux systems according to best practices and standards Monitoring and managing Security tasks to ensure … including: Redhat RHEL7.x, RHEL8.x and RHEL9.xx skills including upgrades, migrations, deployments, and integrations. Experience/Knowledge of PAM, configuring system auditing, Enforcing security compliance, Tailor security policies, Security certificate management, Host security scanning, Microsoft Defender, Qualys Security Application, & RedHat Insights. Configuring, managing, and monitoring network connections Write and troubleshoot Linux Shell Scripts Install/remove 3rd Party software as … requested/required. Knowledge of Linux based Anti-Virus software Experience in VMWare ESXi/vSphere administration including: Capacity Management Virtual Machine deployment. Virtual Machine backups Virtual Machine monitoring ESXi patching and upgrades. Virtual Machine fault diagnosis iLOM/Kernel upgrades SElinux Ability to troubleshoot, research and diagnose root cause for an incident or problem Excellent communication skills (both More ❯

is a temporary position until 1st June 2026, there is potential for it to develop into a permanent position. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better … to teams and to other architects within the community We operate an on-call roster in Technology to provide 24/7/365 support to respond to operational service requirements.This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster where in operation. Our work is … their'54 Best Workplaces for Women'2023 list. As our Lead Technical Architect, your total reward package will be up to £80,518 annually, which includes: An outstanding Civil Service pension, with an average employer contribution of 28.97% Recruitment Retention Allowance (RRA) you will be paid £7,000 per annum as a market supplement to reflect the demand for More ❯

the HR systems portfolio—driving stability, scalability, and performance in line with the organisation’s strategic priorities. What You’ll Be Doing: Leading the enhancement and day-to-day management of ResourceLink (Zellis HCM) and associated systems. Ensuring timely and effective 2nd & 3rd line support for business critical applications. Overseeing system upgrades, configurations, and integrations —from planning through to … track record of successfully managing complex enterprise systems within large organisations. Excellent stakeholder engagement and a strategic mindset around enterprise systems. A strong grasp of data security , compliance, and service management frameworks like ITIL . Proven leadership in both managing internal teams and working with third-party vendors. A forward-thinking approach to automation and emerging technologies such … as AI. Bonus points for formal project management certifications (e.g., PRINCE2, PMP) and experience with IT best practices. This contract offers the chance to make a tangible difference within a respected organisation, shaping the direction of its HR systems landscape. Please send in your CV for immediate consideration – Interviews happening early July More ❯

colleagues to resolve more complex issues. Incidents can vary between cloud, networks and hardware. Role The role requires the following: Provide 1st line user support and logging, using IT Service Management tool New build, rebuild workstation rollout Account management and administration Diagnose and resolve basic technical issues related to hardware, software, and network connectivity Communicating effectively with More ❯

organisation embarking on a critical IT transformation project. Our client is looking for an IT Deployment Specialists to support the rollout of Windows 11 and upgrade their Mobile Device Management (MDM) infrastructure across the business. This is a hands-on, field-based role ideal for candidates with solid IT support experience and a passion for delivering smooth technical transitions … with new handsets, set up to company standards. Migrate existing devices to a new MDM solution. Deliver basic guidance to users on using new or upgraded devices. Documentation & Asset Management Log all work undertaken into the IT Service Management (ITSM) system. Maintain accurate records of all hardware and software assets involved. Record issues and resolutions clearly for More ❯

organisation embarking on a critical IT transformation project. Our client is looking for an IT Deployment Specialists to support the rollout of Windows 11 and upgrade their Mobile Device Management (MDM) infrastructure across the business. This is a hands-on, field-based role ideal for candidates with solid IT support experience and a passion for delivering smooth technical transitions … with new handsets, set up to company standards. Migrate existing devices to a new MDM solution. Deliver basic guidance to users on using new or upgraded devices. Documentation & Asset Management Log all work undertaken into the IT Service Management (ITSM) system. Maintain accurate records of all hardware and software assets involved. Record issues and resolutions clearly for More ❯

Assurance 5% annual bonus Pension Scheme Employer matched to 5% Voluntary Benefits Health Cash Plan, Dental, Will Writing etc Annual Leave 23 days rising to 27 with length of service Sick Pay Increasing with length of service The Role: Senior AI Engineer Overview of role AI Data Engineering: Design, build, operate, and deploy real-time data pipelines at … various LLM providers. BigQuery: Advanced knowledge of data warehousing/analytics, BigQuery ML for in-database machine learning, query optimization techniques. Google Cloud Storage (GCS): Experience with data lake management, storage/retrieval processes, lifecycle management. Desirable ITIL Foundation in IT Service Management Scrum/Agile qualifications If you are an experienced AI Engineer Engineer and feel More ❯

write our story. MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS: As an EDM Engagement Manager in Kainos, you'll fully manage the successful implementation of Employee Document Management application for Workday. You'll be closely working with customer business teams and internal delivery teams to drive the scope, definition and delivery of solutions that are fit for … manage all aspects of your projects, which will typically be either one large, complex project or multiple smaller projects. This will include project planning, resourcing, milestone t racking, commercial management and customer satisfaction. SCOPE OF RESPONSIBILITIES: Commercially managing the implementation of EDM Product for Workday programmes from pre-sales through implementation to hand over to AMS (Application Management … Payroll or where relevant to a Workday Capability) to provide functional insight and thought-leadership . Managing all aspects of project delivery including project planning, resourcing, milestone tracking, commercial management and customer satisfaction. Leading and supporting blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic. Agree ing objectives, outputs, milestones, timescale More ❯

IPSec, SSL, etc.), firewalls, intrusion prevention systems, and best practices for securing network infrastructure. Troubleshooting: Advanced diagnostic and troubleshooting skills across network equipment and security appliances. Stakeholder and work Management: Ability to manage multiple tasks, communicate effectively with clients, and meet deadlines in a fast-paced environment. Documentation & Reporting: Strong skills in documenting network configurations, troubleshooting steps, and project … or Cisco Certified Internetwork Expert (CCIE) F5 Certified BIG-IP Administrator (F5-CA) Checkpoint Certified Security Expert (CCSE) CompTIA Security+ or similar security certification ITIL Foundation or similar IT Service Management (ITSM) certifications More ❯

on our business vision and strategy. Working closely with the business and technology leadership teams, this role will develop and maintain the overall architecture roadmap for the Fulfilment & Order Management and Colleague & Store Operations domains. Please note that this role will be based at our office in Southampton, with an expectation of being in the office 2 days (minimum … s the job? Research, innovate, and drive the definition of 3-5-year architectural visions and roadmaps in key areas such as customer and colleague experience, fulfilment and order management, colleague and store operations and supply chain. Work across the organisation to holistically review, prioritise, and align these for all banners and functions. Support the articulation of business benefits … expectations on conformance to strategy, time, cost and quality. What you'll bring Demonstrable professional experience gained across a wide range of IT-related disciplines (planning, analysis, development, operation & service management), ideally within retail/store operations/supply chain. Proven experience working in an Enterprise Architect position in key architecture domains. Experience working with 3rd party solution More ❯

seamlessly between external stakeholders and technical specialists. Experience with public cloud technologies (AWS or Azure) is essential alongside database technologies (MySQL, Oracle). A deep understanding of engineering and service management methodologies will be required as well as a demonstrable background in deriving and managing technical requirements. Knowledge of Python and ETL tooling would be highly beneficial. Hybrid More ❯