376 to 400 of 485 Service Management Jobs in the UK excluding London

Office. Experience handling LTSC Channels and KIOSK is highly desirable Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS … Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Excellent customer interface and customer service skills Some flexibility with working hours when needed Full UK Driving License. ...

supporting deployments and environment refreshes, administering Azure subscriptions and security, and maintaining Azure DevOps CI/CD pipelines. Working closely with project and service teams, you'll help ensure the platform remains stable, secure, and well-governed while supporting ongoing transformation initiatives. Key Skills Strong experience supporting D365 Finance … Operations (F&O) Hands-on experience with Microsoft Lifecycle Services (LCS) Azure administration, subscriptions, access management and governance Azure Key Vault, certificates, service principals and managed identities Azure DevOps and CI/CD pipeline management PowerShell automation and deployment support Experience supporting business-critical production environments Desirable ...

last three years. After 30 years in the sector they have carved out a fantastic reputation for quality and providing the very best service to their clients. They are now looking for a Tech Bar Specialist to work with one of their clients on a contract basis. As previously … complex user, device and application issues while acting as a senior escalation point for colleagues. You will help deliver a high-confidence walk-up service where ownership, communication and first-time-fix matter. Furthermore, you will: Provide advanced walk-up and deskside support across Windows endpoints, Microsoft 365, identity ...

Company: Our client is a well-established and successful global organisation with multiple operational sites across the country. Known for delivering high levels of service to its customers, the business continues to invest in technology and infrastructure to support its operations and future growth. They are now looking … access controls within Active Directory and business applications. Support Windows Server environments and assist with ongoing system maintenance. Assist with SQL Server administration, user management, monitoring and backup activities. Support backup and recovery solutions, including performing backup checks, restores and disaster recovery testing. Assist with network infrastructure support, including ...

Company: Our client is a well-established and successful global organisation with multiple operational sites across the country. Known for delivering high levels of service to its customers, the business continues to invest in technology and infrastructure to support its operations and future growth. They are now looking … access controls within Active Directory and business applications. Support Windows Server environments and assist with ongoing system maintenance. Assist with SQL Server administration, user management, monitoring and backup activities. Support backup and recovery solutions, including performing backup checks, restores and disaster recovery testing. Assist with network infrastructure support, including ...

investment decisions and drive successful delivery outcomes across the organisation. As PMO Manager, you will be responsible for leading the governance, assurance, and portfolio management frameworks that underpin technology-enabled business change. You will ensure that investments are prioritised effectively, delivery performance is transparent, risks are proactively managed … supported by a minimum of 5 years' experience in project and program management. Professional certification in one or more of: APM (Association for Project Management), PRINCE2 Practitioner, PMP, P3O Practitioner, or MSP (Managing Successful Programmes). MoP (Management of Portfolio) or similar. Demonstrable track record of establishing ...

seeking an experienced Senior Test Engineer/Test Lead to ensure the quality, reliability, performance and security of an enterprise Platform as a Service environment. You will lead testing activities across platform services and user-facing functionality, combining manual and automated testing approaches. You will be responsible for defining … Implement iterative testing approaches to identify and resolve defects early. Raise and manage engineering tickets for defects and technical issues. Produce regular test reports, management information and performance metrics. Communicate testing risks, findings and recommendations to technical teams and senior stakeholders. Work with platform management and engineering teams ...

desktop virtualisation technologies, both remotely and on customer premises. Day-to-day of the role: Manage and prioritise tickets logged in our IT Service Management System according to SLA agreements, risk, and time required for resolution. Maintain constant communication with customers, keeping them fully updated throughout the lifecycle … ConnectWise Manage and Automate. Excellent interpersonal skills, self-motivation, flexibility, and a team-oriented approach. Strong problem-solving and decision-making skills. Exceptional customer service and care. Benefits: Competitive salary and benefits package. Opportunities for professional growth and learning new skills. Supportive and collaborative work environment. Special Requirements ...

User Support Apprentice , you will become a valued member of our EUS squad to cover IT support to all UK business users via our Service Desk. Your responsibilities may include: Logging, troubleshooting, diagnosing and managing incidents Assisting with incidents & service requests Assisting end users over the phone … squads Ensuring security and process compliance is adhered to What You Will Learn Throughout your apprenticeship, you will develop knowledge and skills in: ServiceNow (Service Desk tool) Assisting end users with day-to-day issues Delivering excellent service to internal customers Working closely with colleagues across functions ...

client onboarding and producing high-quality technical documentation Providing guidance and technical direction to 1st and 2nd line teams Working within change control and service management processes Supporting customers professionally via phone, email, and self-service portals Participating in an on-call rota (up to one week … exploring automation, and eager to contribute to a modern, forward-thinking business. BASIC DBS: This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need ...

significant data, analytics, climate and externally facing technology components. We are looking for a team member to bring expertise in all areas of product management, from supporting the early development of opportunities through to delivery. This is a delivery focused hands-on role; you will need to pay attention … concise and accurate progress reporting for the Programme Manager, the R&A & Data leader and senior stakeholders. Ensure delivered features are fully transitioned to Service Management and supported through their lifecycle. Work with fellow Product Delivery Leads and Product Managers to continuously improve our product and delivery management ...

people succeed, whether they are taking the next step in their career or returning to work after a break. JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will establish and promote the attributes … professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement ...

annum (Dependent on experience) + Benefits Role Overview We are looking for an experienced Halo ITSM Consultant to join a global leader in IT Service Management. In this client-facing role, you will take ownership of the full consultancy lifecyclefrom discovery and solution design through configuration, testing, deployment … continual service improvement. You will translate complex business requirements into scalable, efficient HaloITSM solutions that elevate operational performance, user experience, and reporting capabilities. Key Responsibilities Consultancy & Solution Design: Lead client discovery workshops, advise on ITSM best practices and automation opportunities, and produce clear technical documentation and solution designs. Configuration ...

matter. This is a contract role offering the chance to work in a fast-moving environment, explore new technologies, and help build a better service-within a secure setting. What you'll be doing: Monitor systems using event management tooling and respond to incidents through the incident process … Triage, investigate and resolve 2nd-line tickets within agreed SLAs, keeping ticket hygiene and documentation spot on Escalate appropriately via the service management team when issues need further support Contribute to knowledge articles and SOPs, supporting continuous improvement and "shift-left" thinking Apply a logical troubleshooting approach ...

Service Engineer (Electronics Repair & Calibration) West Malling, Kent Salary: £35,500 Are you an experienced Electronics Technician, Repair Technician, Test Technician or Service Engineer looking to work with advanced technology in a hands-on engineering environment? We are seeking a detail-oriented Service Engineer to join … adjustment of equipment Use electronic test equipment including oscilloscopes, multimeters, and other diagnostic tools Install software and firmware updates where required Maintain accurate service and repair records Liaise with internal teams to provide updates on repair progress Ensure all work is completed in line with quality and safety standards ...

methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals. Tech Vendor Management Work with suppliers of products in your area, ensuring all products have road maps. Secure and Stable Ensure we implement, and regularly review … infrastructure to ensure we are following best security practices. Capacity Management Regular capacity reviews, and working with the business to keep capacity growth under control. Lead technical colleague Act as lead technical colleague guiding and supporting junior members of the team, and ensuring best practice is followed. Policies ...

Solaris operating systems. - Diagnose complex storage incidents and provide effective technical resolutions. - Deliver storage changes in line with established ITIL Incident and Change Management processes. - Support planned out-of-hours migration, transformation and project activities where required. Storage Engineer Skills and Experience - Extensive experience implementing, migrating and supporting enterprise … across Windows and Linux, including RHEL and SLES. - Knowledge of AIX and Solaris environments. - Strong troubleshooting and problem-solving skills. - Good understanding of ITIL Service Management, particularly Incident and Change Management. - Strong teamwork, communication and workload management skills. To apply, please send your CV by pressing ...

seeking an experienced Automation Test Engineer/Test Lead to ensure the quality, reliability, performance and security of an enterprise Platform as a Service environment. You will lead testing activities across platform services and user-facing functionality, combining manual and automated testing approaches. You will be responsible for defining … Implement iterative testing approaches to identify and resolve defects early. Raise and manage engineering tickets for defects and technical issues. Produce regular test reports, management information and performance metrics. Communicate testing risks, findings and recommendations to technical teams and senior stakeholders. Work with platform management and engineering teams ...

/D (Inside IR 35) Overview We're looking for a Desktop Support Engineer to handle escalated incidents and technical requests from the service desk, keeping end users productive across devices, applications and access. You'll work closely with 1st line and the wider infrastructure team, with scope … improve knowledge base articles Contribute to small projects such as OS upgrades, rollouts and office moves Essential skills 2-4 years in a senior service desk role Strong Windows 10/11 troubleshooting and deployment experience Active Directory, Group Policy and Microsoft 365 administration Experience with Intune or SCCM ...

evolution towards SaaS. Developing DevOps and cloud capabilities, improving CI/CD, automation, platform reliability and software delivery. Providing leadership across IT operations, infrastructure, service management and business continuity. Overseeing cyber security strategy, risk management and compliance, including ISO 27001, alongside the selection and management … such as Claude, GitHub Copilot or AI agents to improve personal and team productivity, automate processes and introduce new ways of working. Excellent stakeholder management skills and the confidence to lead change within a growing, evolving technology environment. Experience transitioning traditional software products towards SaaS, implementing security operations partnerships ...

building an impressive IT company. We are building an invisible one — the kind of technology a business stops having to think about. The service desk is where that starts. If that is the kind of work you want to be good at, we would like to hear from you. … hours. It is handing over something it would otherwise have to worry about, and trusting us to worry about it instead. The first-line Service Desk Engineer is the person that trust meets first. When something breaks, when a question needs answering, when a morning starts badly ...

Developed Vetting (DV) Cleared Infrastructure Engineer looking for a role where you can work across project delivery, service transition and operational support within a major Defence programme? Join a team of infrastructure professionals delivering and supporting secure messaging and infrastructure platforms operating within highly classified environments. Based on site … maintenance activities. A proactive approach to taking ownership of work and delivering against objectives. It would be great if you had: Knowledge of ITIL Service Management processes and practices. Accreditation to MCP level or equivalent. Experience of Infrastructure-as-Code or server infrastructure automation concepts. Experience supporting secure ...

Developed Vetting (DV) Cleared Infrastructure Engineer looking for a role where you can work across project delivery, service transition and operational support within a major Defence programme? Join a team of infrastructure professionals delivering and supporting secure messaging and infrastructure platforms operating within highly classified environments. Based on site … maintenance activities. A proactive approach to taking ownership of work and delivering against objectives. It would be great if you had: Knowledge of ITIL Service Management processes and practices. Accreditation to MCP level or equivalent. Experience of Infrastructure-as-Code or server infrastructure automation concepts. Experience supporting secure ...

Required Experience Extensive Business Analysis experience within IT, transformation or change environments. Proven experience delivering requirements and process improvements for complex projects. Strong stakeholder management, communication and facilitation skills. Experience with enterprise systems such as ERP, HR, Finance or Service Management platforms. Strong business process mapping … Essential BCS, IIBA or equivalent Business Analysis qualification. Lean Six Sigma qualification. Desirable Agile Business Analyst, AgilePM, Scrum or SAFe certification. PRINCE2 qualification. Change Management certification. Location: Hybrid, London (4 days per week onsite initially, dropping to 2 once passed probation) Must be eligible to work in the UK. ...

Provide clear recommendations when timelines, budgets, technical constraints, or business priorities require informed trade-off decisions. Support the programme throughout discovery, implementation, cutover, and service transition activities. Technical Debt and Future Readiness: - Maintain visibility of technical debt, architectural compromises, and key dependencies across the programme. Support pragmatic decision-making … manner. Foster collaboration and alignment across multiple workstreams while maintaining architectural integrity and consistency. Operational Readiness and Continuous Improvement: - Work closely with operational and service teams to ensure solutions are prepared for successful service acceptance. Support cutover planning, production assurance, and early-life support activities. Ensure architectural risks ...