passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong … customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing platforms More ❯
HR Data Analyst Contract: 6 months Location: Aldermaston (relocating to Green Park – initially 1-2 days/week on site, moving to 3 days/week when relocated) IR35: In Scope Security: Active SC Clearance required. Our client is looking More ❯
Stratford-upon-Avon, Warwickshire, England, United Kingdom Hybrid / WFH Options
Akkodis
also be involved in process improvement and contributing to governance forums. Essential skills: Extensive experience in a similar Configuration Manager/Analyst/Consultant role Extensive CMDB improvement experience ServiceNow experience? Experience with CI Data Analysis Experience creating and improving dashboards within ServiceNow Nice to have skills: Advanced Excel PowerBI Regulated industry experience This is an exciting opportunity to join More ❯
IT knowledge comprising of hardware and software technologies in particular MS Surface Pro devices, various Window operating systems particularly Windows 10 and 11 versions. Understanding and previous exposure to ServiceNow is desirable. Primary role requirements: Use of Booking Tool (ServiceNow) - To confirm user and time slot Confirm with user on their upgrade preference (To be carried out Onsite or Remote More ❯
IT knowledge comprising of hardware and software technologies in particular MS Surface Pro devices, various Window operating systems particularly Windows 10 and 11 versions. Understanding and previous exposure to ServiceNow is desirable. Primary role requirements: Use of Booking Tool (ServiceNow) - To confirm user and time slot Confirm with user on their upgrade preference (To be carried out Onsite or Remote More ❯
We're working with a Government client that's launching a brand-new ServiceNow practice -and they need a Lead ServiceNow Engineer to take charge. This is a strategic leadership position where you'll help define the vision, shape delivery standards, and build out a high-performing team Lead ServiceNow Engineer Hybrid (UK-based) | Up to £90,000 + … Bonus + Benefits Must be SC Clearablable (At least 5 Years UK Residency) What You'll Do: Lead the buildout of a new ServiceNow capability within a growing consultancy Set up delivery frameworks, technical standards, and best practices Work closely with stakeholders to define solutions and ensure scalable delivery Help recruit, grow, and mentor a new ServiceNow team Apply a … consultancy mindset to client needs - even without hands-on development What We're Looking For: Proven leadership in ServiceNow environments (technical or strategic) Strong understanding of the platform's capabilities and implementation lifecycle Experience in consultancy or client-facing delivery preferred Comfortable building a team and practice from scratch Must be SC Clearable : British Citizen 5+ years UK residency Valid More ❯
in Prophet ERP system (or very similar), WMS support experience, with financial knowledge & Warehouse Management. Tools knowledge (Prophet ERP, EDI). Help Desk Ticketing System for issues specific in ServiceNow 24x7 support and Level 3 escalation Detailed JD: • Bachelor’s degree in Computer Science, or Business, or equivalent work experience • Experience as a Support Professional in IT field or as … in tools used in Driscoll’s like Prophet ERP, EDI and custom build apps facing growers, customers and employees Responsibilities: • Monitor Help Desk Ticketing System for issues specific in ServiceNow, or for any tickets which can be resolved remotely. • Works with support partners to provide 24x7 support and Level 3 escalation • Responsible for managing activities in collaboration with Application support More ❯
IT knowledge comprising of hardware and software technologies in particular MS Surface Pro devices, various Window operating systems particularly Windows 10 and 11 versions. Understanding and previous exposure to ServiceNow is desirable. Due to the nature of our client's work the successful candidate will need to currently hold SC Security Clearance. Primary role requirements: Use of Booking Tool (ServiceNowMore ❯
Bradford, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Yorkshire Water
call out rota (on call 1 week in every 8) Monitor change metrics and KPIs to identify trends, improve processes, and reduce change-related incidents Utilise ITSM tools (e.g., ServiceNow, BMC Remedy) to manage change workflows, approvals, and reporting What skills & qualifications you will need: Demonstrated experience in IT Change Management within an ITIL-aligned environment In-depth knowledge of … frameworks, with certification required Excellent organisational, coordination, and stakeholder influencing skills Strong communication and engagement abilities with stakeholders at all levels Hands-on experience with ITSM platforms such as ServiceNow, Cherwell, or BMC Remedy Proven ability to assess technical risk and impact across both infrastructure and application environments Although we operate 24 hours a day, 365 days a year, its More ❯
Cyber Security Engineer Date: 26 Sept 2025 Company: Royal London Group Job Title: Cyber Security Engineer Contract Type: Permanent Working style: Hybrid 50% home/office based We are expanding our security and resilience team within the CISO office. Over More ❯
Cyber Security Engineer Date: 26 Sept 2025 Company: Royal London Group Job Title: Cyber Security Engineer Contract Type: Permanent Working style: Hybrid 50% home/office based We are expanding our security and resilience team within the CISO office. Over More ❯
Edinburgh, Midlothian, United Kingdom Hybrid / WFH Options
Aberdeen
At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group. Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and More ❯
Date: 12 Sept 2025 Location: Edinburgh, GB Company: Royal London Group We are expanding our security and resilience team within the CISO office. Over the last few years, we have been on a continuous improvement journey and are looking to More ❯
Hoddesdon, Hertfordshire, South East, United Kingdom
InterQuest Group (UK) Limited
focused IT support services across the organisation. This role oversees daily Service Desk operations, manages performance, and drives continuous improvement, with a strong emphasis on the effective use of ServiceNow for incident, request, and change management. This is an excellent opportunity for an experienced Service Desk Team Leader ready to step up into a managerial role, or for an established … Service Desk Manager looking for a new challenge. The ideal candidate will have proven leadership skills, hands-on experience with ServiceNow in a busy support environment, and a solid understanding of ITIL processes. Key responsibilities include managing daily operations such as ticket triage, workload distribution, and shift planning, as well as acting as the escalation point for complex incidents. The … closely with Infrastructure, Field Support, and Applications teams to deliver seamless service and maintain effective communication with stakeholders across the business. The role further involves maximising the value of ServiceNow through workflow improvements, reporting, and automation, while also promoting knowledge sharing, self-service adoption, and the development of support documentation. Candidates should be educated to A Level standard and bring More ❯
with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with … deliver a harmonised user experience across all sites. Communication: Represent DW in meetings with business representatives, promoting new developments and strategy changes. What We're Looking For Experience using ServiceNow or similar ITSM tools. Strong understanding of customer and client needs. Proven ability to liaise with stakeholders and work with vendors. An autonomous, proactive approach to problem-solving. Experience in More ❯
Broughton, Flintshire, Bretton, County of Flintshire, Clwyd, United Kingdom
Guidant Global
with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with … deliver a harmonised user experience across all sites. Communication: Represent DW in meetings with business representatives, promoting new developments and strategy changes. What We're Looking For Experience using ServiceNow or similar ITSM tools. Strong understanding of customer and client needs. Proven ability to liaise with stakeholders and work with vendors. An autonomous, proactive approach to problem-solving. Experience in More ❯
and people. Provide training and development to control owners and operators, along with ensuring training materials are up to date. Support with the management of the test schedule using ServiceNow to ensure controls are tested in priority order and adjustments are made as the overall risk profile changes across the IT landscape. Inform stakeholders of improvement opportunities and control weaknesses … skills and the ability to remain focused and self-driven in a changing environment Excellent interpersonal, communication and presentation skills Organised, methodical with excellent project management skills Knowledge of ServiceNow - Desirable Why Join EG Group: Performance Based Bonus Scheme Flexible working hours Access to Apprenticeships and accredited qualifications Career development and progression opportunities within a global organization. ASDA Discount Card More ❯
initially a 6-month contract with the potential to extend and will be a hybrid role based in Warrington. Our client is seeking an experienced IT Project Manager with ServiceNow experience to join their dynamic team. This role offers a unique opportunity for a skilled and delivery-focused project manager to work in a fast-paced environment alongside developers, scrum … years’ experience in IT Project Management, ideally within public sector or large enterprise environments Experience managing developers, scrum masters, and technical consultants across delivery lifecycles Hands-on familiarity with ServiceNow and its integration in IT service delivery Strong understanding of IT project financials, budgeting, and reporting Excellent communication and stakeholder engagement skills Ability to manage cross-functional teams and third More ❯
Senior ServiceNow Technical Consultant - SecOps (SIR/VR) Ensure all your application information is up to date and in order before applying for this opportunity. Location: UK-Based | Remote with Occasional Onsite Travel Salary: £50,000 - £100,000 (dependent on experience) I'm looking for a Senior ServiceNow Technical Consultant with deep expertise in Security Incident Response (SIR) and/ More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Salt Search
a Product Support Specialist to join an international waste management company on a contract basis. You will play a key role in supporting and maintaining IT platforms including Salesforce, ServiceNow, and WalkMe. This role offers variety, with the chance to get involved in troubleshooting, product support, user training, and cross-functional projects. What you'll be doing Providing product and … technical support to users across Salesforce, ServiceNow, WalkMe and other platforms. Managing incidents, problems, changes, and releases. Troubleshooting issues, resolving tickets, and escalating when needed. Working with vendors on bug fixes and feature requests. Running user training sessions, workshops, and demonstrations. Gathering feedback to support product improvements. What we're looking for 2-3 years' experience in IT or Salesforce … support role. Salesforce Administrator certification (Admin 201/ADX201). Strong troubleshooting skills and stakeholder management. Experience with ServiceNow or JIRA (desirable). Knowledge of ITIL processes. Why apply? Competitive day rate of £210 (IR35 TBC). Minimum 3-month contract with scope to extend. Hybrid working model. Opportunity to develop skills across Salesforce, ServiceNow and wider IT platforms. Be More ❯
Corsham, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Anson Mccade
mentor, and develop a team of Test Engineers. Produce clear and regular test reporting on service outcomes. Identify and manage testing risks . Bring expertise in ITSM, ITIL, and ServiceNow environments. (Desirable) Experience of implementing test automation . Essential Experience Proven leadership experience in test management roles. Strong background in integration, end-to-end, and API testing. Demonstrable experience with … test strategy, planning, and governance. Skilled in defect management and reporting. Track record of mentoring and leading test teams. Familiarity with ITSM/ITIL processes and ServiceNow platforms. Current UK Security Clearance (SC) is essential. If you're an experienced Test Lead ready to take the next step in your career, we'd love to hear from you. Reference: AMC More ❯
with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with … deliver a harmonised user experience across all sites. Communication: Represent DW in meetings with business representatives, promoting new developments and strategy changes. What We're Looking For Experience using ServiceNow or similar ITSM tools. Strong understanding of customer and client needs. Proven ability to liaise with stakeholders and work with vendors. An autonomous, proactive approach to problem-solving. Experience in More ❯
Wokingham, Berkshire, South East, United Kingdom Hybrid / WFH Options
Queen Square Recruitment Limited
actionable insights to support decision-making and stakeholder engagement. Key Responsibilities Design and architect solutions for JML processes within Identity & Access Management (IAM). Integrate HR systems (e.g., Workday, ServiceNow HRSD) with access management workflows. Develop scalable, secure, and automated solutions for managing user access. Collaborate with stakeholders to understand business requirements and translate them into technical solutions. Lead technical … ensure adoption of the solution. Ensure compliance with data governance, security, and regulatory standards. Required Skills & Experience Strong expertise in JML processes and HRSD . Hands-on experience with ServiceNow and/or Workday integrations. Familiarity with AI technologies and workflow automation. Proven experience as a Solution Architect designing enterprise-level systems. Experience creating dashboards and data visualizations. Excellent communication More ❯
You'll Be Doing Join the Service Transformation Lab, where the mission is to elevate colleagues' engagement with technology through self-service portals, virtual agents, and AI integration. utilising ServiceNow, an industry-leading tool for automating colleagues' experiences, the Lab has already delivered significant value across over 50 business processes since its implementation in 2018, and the journey is just … an Assistant Technology Support Manager, you will play a vital role in driving innovative solutions for colleagues interacting with IT. Collaborating closely with developers, analysts, and architects across all ServiceNow modules, you will design, develop, and support solutions that enhance platform capabilities in a collaborative, Agile environment. Key Responsibilities Interpret user stories and support development through to implementation. Implement new … functionalities on the ServiceNow platform. Collaborate with expert user interface third parties to enhance user experience. Essential Qualifications To be considered for this role, your CV should demonstrate the following: Career Background: Proven track record at a senior level in ServiceNow development within a technical organisation. Agile Experience: Commercial experience in an agile engineering environment. ServiceNow Knowledge: Broad understanding of More ❯
Cambridge, Cambridgeshire, East Anglia, United Kingdom
La Fosse
the CMDB to support seamless gaming experiences worldwide. Shape the CMDB roadmap, delivering smarter processes and better data integrity. Act as the go-to expert for CI discovery and ServiceNow CMDB, managing integrations and troubleshooting with precision. Collaborate with cross-functional IT, development, and infrastructure teams to keep configuration data current and reliable. Deliver clear, actionable reports to monitor CMDB … performance and drive improvement. Keep ahead of the curve by adopting new ServiceNow innovations and technologies. What We're Looking For Proven experience implementing and optimising CMDBs across diverse environments. Strong expertise in ServiceNow (or similar platforms) for CMDB and service mapping. Solid understanding of ITSM processes (Change, Problem, Incident) and configuration item management. Familiarity with hardware, software, and application … CI types in complex environments. Bonus points for experience in global organisations or gaming/entertainment sectors. Nice to Have ITIL v3/4 certification. Experience working with ServiceNow's CSDM framework. 5+ years in IT, with at least 3 years focused on CMDB/Configuration Management. More ❯