1,051 to 1,075 of 1,332 ITIL Jobs

Strong background in IT infrastructure (servers, networking, cloud, virtualisation, storage, security, etc.). Hands-on experience is a plus. Service Management: Deep understanding of ITIL frameworks and best practices. ITIL certification is desirable. Project Management: Experience managing IT infrastructure projects using Agile, Waterfall, or hybrid methodologies. PMP, PRINCE2, or equivalent ...

stakeholders Requirements: 3–5 years’ experience in a Service Delivery or Service Management leadership role within a complex or regulated setting Strong understanding of ITIL 4 and proven experience embedding ITIL processes Hands on experience with ITSM tools such as Halo ServiceNow Remedy or Jira Service Management Experience managing suppliers … SLAs and improving service performance Knowledge of public cloud hybrid hosting ISO 20000 ISO 27001 and SIAM Strong communication leadership and stakeholder management skills ITIL v4 Practitioner certification (essential) SIAM or SDI certifications (desirable) Additional information: You must already hold SC clearance and be eligible for DV Hybrid working with ...

environment. This role is ideal for individuals with experience in IT support or service operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests are handled … interactions. Use and improve knowledge articles in Confluence. Support major incident communication and coordination. Contribute to service improvement initiatives. Work in alignment with ITIL 4 practices and ISO 20000 processes. What we're looking for ITIL 4 Foundation Experience in an IT support or customer-facing technical role. Working knowledge ...

transformation, tasked with the insourcing of IT services from external providers to an internal operating model. The Infrastructure Ops Manager will implement rigorous ITIL processes, establish a FinOps culture to control cloud expenditure, and lead on infrastructural compliance. This is a technical leadership role requiring hands-on expertise in navigating … reserved instances) Manage ongoing relationships with hardware, software, and connectivity vendors, ensuring value for money and strict SLA adherence Design and embed ITIL practices for Incident, Problem, Request, and Change Management. Establish a functional Change Advisory Board to govern risk. Drive improvements in First Contact Resolution (FCR) and Customer Satisfaction ...

transformation, tasked with the insourcing of IT services from external providers to an internal operating model. The Infrastructure Ops Manager will implement rigorous ITIL processes, establish a FinOps culture to control cloud expenditure, and lead on infrastructural compliance. This is a technical leadership role requiring hands-on expertise in navigating … reserved instances) Manage ongoing relationships with hardware, software, and connectivity vendors, ensuring value for money and strict SLA adherence Design and embed ITIL practices for Incident, Problem, Request, and Change Management. Establish a functional Change Advisory Board to govern risk. Drive improvements in First Contact Resolution (FCR) and Customer Satisfaction ...

Microsoft 365). • Perform advanced troubleshooting for incidents and problems, owning major incidents end-to-end. • Implement patches, upgrades, hardening and configuration changes under ITIL and GxP change control. • Maintain monitoring, alerting, observability and capacity planning. • Ensure high availability and performance across on-prem and cloud environments. 2. Infrastructure & Team … leading a small team or acting as an informal technical lead. • Experience in regulated, manufacturing, healthcare or pharma environments is highly desirable. • Familiarity with ITIL processes and structured documentation. Skills & Attributes • Deep technical expertise with willingness to remain hands‐on. • Strong troubleshooting mindset; calm under pressure. • Clear communicator able ...

Microsoft 365). • Perform advanced troubleshooting for incidents and problems, owning major incidents end-to-end. • Implement patches, upgrades, hardening and configuration changes under ITIL and GxP change control. • Maintain monitoring, alerting, observability and capacity planning. • Ensure high availability and performance across on-prem and cloud environments. 2. Infrastructure & Team … leading a small team or acting as an informal technical lead. • Experience in regulated, manufacturing, healthcare or pharma environments is highly desirable. • Familiarity with ITIL processes and structured documentation. Skills & Attributes • Deep technical expertise with willingness to remain hands‐on. • Strong troubleshooting mindset; calm under pressure. • Clear communicator able ...

Microsoft 365). • Perform advanced troubleshooting for incidents and problems, owning major incidents end-to-end. • Implement patches, upgrades, hardening and configuration changes under ITIL and GxP change control. • Maintain monitoring, alerting, observability and capacity planning. • Ensure high availability and performance across on-prem and cloud environments. 2. Infrastructure & Team … leading a small team or acting as an informal technical lead. • Experience in regulated, manufacturing, healthcare or pharma environments is highly desirable. • Familiarity with ITIL processes and structured documentation. Skills & Attributes • Deep technical expertise with willingness to remain hands‐on. • Strong troubleshooting mindset; calm under pressure. • Clear communicator able ...

support or service management environment Foundation understanding in IT service delivery and understanding of Major Incident and Problem Management processes. Working knowledge of ITIL practices and terminology Strong communication skills, able to explain technical issues to both IT and business stakeholders Methodical approach to managing tasks and following … skills Desirable Skills: Experience supporting or working with senior stakeholders and learning how to drive process adherence Exposure to financial services or regulated sectors ITIL or other ITSM certifications in progress or completed Experience using ITSM platforms (eg, ServiceNow, Remedy, BMC, Cherwell) Interest in professional development and growing knowledge ...

duties. Professional Qualifications/Education Degree level or equivalent professional experience. Relevant accreditations in Dynamics 365 and PowerApps development, configuration, and support. ITIL Foundation certification. Experience in Agile/DevOps environments. Understanding of ICT standards (HMG Security Policy Framework, ITIL V3, ISO/IEC 27001, etc.). Experience Required Proven ...

strong knowledge in Windows operating systems, Mac OS, system configuration, and troubleshooting will all play a critical role. Skills Windows 11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair Key Responsibilities: 1. Reimaging Machines: Own the reimage laptops/desktops via SCCM using PXE. Maintain spare … process optimization and enhancement. Qualifications: 1. Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 2. ITIL Certified 3. Proven experience as a deskside/end user computing or similar role, 4. In-depth knowledge of O365, Operating system. Windows ...

accurate data integrity and relationships between CIs. Implement automated discovery and reconciliation processes to keep the CMDB current and reliable. Governance and Compliance: Apply ITIL V4 principles to define and implement compliant processes for configuration and change management. Ensure adherence to UK MOD security and quality standards throughout the lifecycle. … reporting and audits to demonstrate compliance and readiness. WHO DO WE NEED? Proven experience in configuration management within complex IT programmes. Strong knowledge of ITIL V4 and ability to design and apply compliant processes. Demonstrable knowledge with managing and overseeing entire release management cycle to include hotfixes, defect tracking, production ...

Champion consistent proactiveness across the service function, driving continuous improvement (trend analysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management … Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management (ITSM), including ITIL, incident management, problem management, and change management. Practical experience with ITSM tools and platforms. Deep understanding of service delivery processes and frameworks such as ISO27001 ...

Champion consistent proactiveness across the service function, driving continuous improvement (trend analysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management … Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management (ITSM), including ITIL, incident management, problem management, and change management. Practical experience with ITSM tools and platforms. Deep understanding of service delivery processes and frameworks such as ISO27001 ...

Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations. Proficiency in automation tools and CI/CD practices. Process Knowledge Solid understanding of ITIL processes and enterprise IT service management. Experience in designing governance frameworks for ITSM/ITOM. Soft Skills Strong leadership and mentoring capabilities. Excellent communication … Analytical mindset with problem-solving abilities. Preferred Qualifications ServiceNow Certified Technical Architect or Certified Master Architect. ServiceNow Certified Implementation Specialist (CIS) in multiple modules. ITIL v4 Foundation certification. Experience in large-scale enterprise ServiceNow implementations. ...

Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations. Proficiency in automation tools and CI/CD practices. Process Knowledge Solid understanding of ITIL processes and enterprise IT service management. Experience in designing governance frameworks for ITSM/ITOM. Soft Skills Strong leadership and mentoring capabilities. Excellent communication … Analytical mindset with problem-solving abilities. Preferred Qualifications ServiceNow Certified Technical Architect or Certified Master Architect. ServiceNow Certified Implementation Specialist (CIS) in multiple modules. ITIL v4 Foundation certification. Experience in large-scale enterprise ServiceNow implementations. ...

Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations. Proficiency in automation tools and CI/CD practices. Process Knowledge Solid understanding of ITIL processes and enterprise IT service management. Experience in designing governance frameworks for ITSM/ITOM. Soft Skills Strong leadership and mentoring capabilities. Excellent communication … Analytical mindset with problem-solving abilities. Preferred Qualifications ServiceNow Certified Technical Architect or Certified Master Architect. ServiceNow Certified Implementation Specialist (CIS) in multiple modules. ITIL v4 Foundation certification. Experience in large-scale enterprise ServiceNow implementations. ...

Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations. Proficiency in automation tools and CI/CD practices. Process Knowledge Solid understanding of ITIL processes and enterprise IT service management. Experience in designing governance frameworks for ITSM/ITOM. Soft Skills Strong leadership and mentoring capabilities. Excellent communication … Analytical mindset with problem-solving abilities. Preferred Qualifications ServiceNow Certified Technical Architect or Certified Master Architect. ServiceNow Certified Implementation Specialist (CIS) in multiple modules. ITIL v4 Foundation certification. Experience in large-scale enterprise ServiceNow implementations. ...

Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations. Proficiency in automation tools and CI/CD practices. Process Knowledge Solid understanding of ITIL processes and enterprise IT service management. Experience in designing governance frameworks for ITSM/ITOM. Soft Skills Strong leadership and mentoring capabilities. Excellent communication … Analytical mindset with problem-solving abilities. Preferred Qualifications ServiceNow Certified Technical Architect or Certified Master Architect. ServiceNow Certified Implementation Specialist (CIS) in multiple modules. ITIL v4 Foundation certification. Experience in large-scale enterprise ServiceNow implementations. ...

Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations. Proficiency in automation tools and CI/CD practices. Process Knowledge Solid understanding of ITIL processes and enterprise IT service management. Experience in designing governance frameworks for ITSM/ITOM. Soft Skills Strong leadership and mentoring capabilities. Excellent communication … Analytical mindset with problem-solving abilities. Preferred Qualifications ServiceNow Certified Technical Architect or Certified Master Architect. ServiceNow Certified Implementation Specialist (CIS) in multiple modules. ITIL v4 Foundation certification. Experience in large-scale enterprise ServiceNow implementations. ...

resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base articles, documentation, and process improvements. Assist in implementing new technologies and supporting project … Good understanding of Active Directory, Group Policy, DNS, DHCP, networking fundamentals. Experience within an MSP environment or multi-customer support (preferred). Familiarity with ITIL principles, ITSM tools, and change control processes. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent communication skills, both written and verbal. ...

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth ...

office, ideally within 1 hours travel Wokingham office considered but needs to travel to Warwick office for training Primary skills - L1 monitoring/observability, ITIL process, incident, MIM, etc Secondary skills - L1 troubleshooting, work with multi-team and engage with L2 support engineers and partners Description: - Monitoring Strategy & Implementation - Define … experience with Scripting languages (Python, PowerShell, Bash) for automation. - Knowledge of cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker). - Familiarity with ITIL processes (Incident, Problem, Change Management). - Excellent analytical, troubleshooting, and communication skills. Preferred Qualifications - Certifications in monitoring tools (eg, Dynatrace Certified Professional, Splunk Certified Admin ...

ensuring rapid resolution and clear communication. Collaborate with technical teams and senior leadership to translate complex issues into actionable insights. Support continuous improvement of ITIL-aligned processes, with a focus on Problem and Incident Management. Essential Skills & Experience 5+ years in Problem Management (essential). 7+ years in Major Incident … Management and Critical Situation Management (preferred). ITIL 4 Foundation certification (required). ITIL 4 certifications in Problem Management and Incident Management (preferred). Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Ability to convey complex technical issues to both technical and non-technical stakeholders. Experience ...

Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: •Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management processes. •Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working … Experience: •Experience in the Problem Management practice, 5+ years preferred. •Experience in Major Incident Management and Critical Situation Management , 7+ years preferred. •Certified in ITIL 4 Foundation (required). •Certified in ITIL 4 Problem Management (preferred). •Certified in ITIL 4 Incident Management (preferred). •Knowledge of ITIL 4 principles ...