ensure the smooth operation of a wide range of IT systems, including Azure services, Active Directory, and Microsoft SQL. Mentor and guide junior team members, sharing your expertise in ITIL principles and best practices. Collaborate with cross-functional teams to deliver first-class IT support across the organisation, supporting business continuity and service excellence. Requirements: Extensive experience in managing complex … IT infrastructures and applications, with strong expertise in Azure, Active Directory, VMware, Microsoft, Linux and O365. ITIL certification and a track record of successful change and incident management. Experience around Incident Management, Problem Management, Change Management and Asset Management. Strong communication skills, with the ability to influence senior leaders and manage competing priorities. Strong team leadership skills, with experience mentoring More ❯
/subnet addressing. •Experienced and adept at developing and maintaining technical documents, analyses, and reports. •Experience presenting to senior customer management, customer stakeholders, and company management. •Familiarity with the ITIL framework. •Ability to travel up to 25% including OCONUS potential travel. These Qualifications Would be Nice to Have: •Previous work experience providing support to the NGEN-NMCI program is highly … management solution. •Advanced/Professional level vendor certifications (Cisco, Juniper, Aruba, Palo Alto). •Demonstrated NET/SEC DevOps experience. •IAT Level III Certification (i.e. CISSP or equivalent). •ITIL v3/v4 certification/training. •Agile certifications or applicable experience. More ❯
Service Centre Shift Leader Job Description The Service Desk team in Camberley office are now looking for a Customer Service Centre Team Lead to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This More ❯
Service Centre Shift Leader Job Description The Service Desk team in Camberley office are now looking for a Customer Service Centre Team Lead to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This More ❯
Customer Service Centre Team Lead Location: Office based, Camberley (GU15 3YL) Job type: Full time, Permanent (4 days on/4 days off rotating Shift Pattern) Ref: 1589 The Service Desk team in Camberley office are now looking for a More ❯
license • Incumbent shall possess an extensive knowledge of operating systems, application software, network infrastructure, network protocols, and be familiar with best practices as defined by InformationTechnologyInfrastructureLibrary (ITIL) standards. • The incumbent shall be experienced in use of automated tools to track problem resolution and to perform trend analysis to identify issues which affect network and system architectures. Incumbent … networks, software applications, and Oss. • Demonstrated knowledge of operating systems, application software, network infrastructure, network protocols, and be familiar with best practices as defined by InformationTechnologyInfrastructureLibrary (ITIL) standards. • A Top Secret clearance required. More ❯
items and work requests (e.g., ServiceNow). • Excellent proven written and verbal communication skills. • Strong problem solving and research skills. Required Certifications: • COMPTIA A+ certification • InformationTechnologyInfrastructureLibrary (ITIL) v4 Foundations certification. More ❯
experience; an Associates with 8 years of experience. Experience with SharePoint and UX/UI development, SharePoint Designer, InfoPath, SSRS Report Designer Knowledge of the InformationTechnologyInfrastructureLibrary (ITIL) Framework, high availability, and enterprise infrastructure. Programming languages and scripting methods including Python, PHP, Java, Bash, HTML, CSS, JavaScript, and jQuery. Experience creating secure applications systems utilizing IC or DoD More ❯
Experience of service transition of software into BAU support and knowledge of technical configuration, application architecture and software testing. Experience of working in a technical support role using the ITIL framework, ideally possessing an ITIL v4 foundation certificate. Ability to learn and understand new applications in order to support the users of those applications and to manage deployment, upgrades and More ❯
Experience of service transition of software into BAU support and knowledge of technical configuration, application architecture and software testing. Experience of working in a technical support role using the ITIL framework, ideally possessing an ITIL v4 foundation certificate. Ability to learn and understand new applications in order to support the users of those applications and to manage deployment, upgrades and More ❯
Experience of service transition of software into BAU support and knowledge of technical configuration, application architecture and software testing. Experience of working in a technical support role using the ITIL framework, ideally possessing an ITIL v4 foundation certificate. Ability to learn and understand new applications in order to support the users of those applications and to manage deployment, upgrades and More ❯
Experience of service transition of software into BAU support and knowledge of technical configuration, application architecture and software testing. Experience of working in a technical support role using the ITIL framework, ideally possessing an ITIL v4 foundation certificate. Ability to learn and understand new applications in order to support the users of those applications and to manage deployment, upgrades and More ❯
Experience of service transition of software into BAU support and knowledge of technical configuration, application architecture and software testing. Experience of working in a technical support role using the ITIL framework, ideally possessing an ITIL v4 foundation certificate. Ability to learn and understand new applications in order to support the users of those applications and to manage deployment, upgrades and More ❯
may be excepted in lieu of degree. Active DoD Secret Security Clearance Security+ certification or equivalent DoD 8570 IAT II certification within 60 days of start date Understanding of ITIL foundation or ITIL certified Experience in architecture, design, development, and delivery of data driven operations capabilities, within a DoD environment, including experience building and deploying software applications that meet DoD More ❯
Desirable Competence in process analysis and redesign techniques Education/Qualification Essential Educated to Degree education or equivalent level or equivalent experience Evidence of continuous personal and professional development. ITIL Certification or relevant experience or working in an ITIL environment Experience Essential Professional experience providing support for Clinical Applications Demonstrable understanding of clinical workflows relevant to EPR in NHS setting. More ❯
Gateshead, Tyne and Wear, England, United Kingdom Hybrid / WFH Options
Proactive Appointments
working within a PMO setting. Change Management Knowledge Analytical and Reporting Skills Risk Management Expertise Organisational and Coordination Skills Problem-Solving Abilities Effective communication and interpersonal skills Familiarity with ITIL frameworks and Agile methodologies is a plus Preferred Qualifications ITIL Foundation Certification Certified Change Management Professional (CCMP) Project Management Professional (PMP) or PRINCE2 Certification Bachelor's degree in InformationTechnologyMore ❯
hours support and emergency response, as needed. What We're Looking For: 8+ years of experience in IT infrastructure or systems administration within complex, global environments. Experience working within ITIL frameworks and ideally ISO 27001-compliant settings. Strong working knowledge of: Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint Online) Azure IaaS VMware vSphere & Dell VxRail NetApp storage Juniper Mist & Cato … DHCP, subnets, VLAN, TCP/IP, SD-WAN, VPNs Desirable Certifications: Microsoft Azure Administrator (AZ-104) VMware Certified Professional (VCP) Juniper Mist AI (Wireless/Wired) Microsoft 365 Fundamentals ITIL Foundation (v3 or v4) This is a fantastic opportunity to contribute to the ongoing stability, security, and innovation of a global infrastructure estate, while working in a collaborative and forward More ❯
mindset of service excellence and customer satisfaction • An Active TS/SCI Clearance with Polygraph Desired Qualifications: • Experience working with and briefing government clients • Obtain and/or maintain ITIL 4 Foundation or higher certification • Experience using, managing or implementing ITIL practices More ❯
AI tools to optimize documentation, automate analysis, and accelerate decision-making Lead disaster recovery planning (regional, security, technical) in line with 99.99% uptime targets Collaboration & LeadershipPartner with Cloud, ServiceNow, ITIL, Network, and Data teams plus strategic vendors (Microsoft, Oracle, Accenture, Cisco) to deliver cohesive solutions Mentor engineers and architects with a strong emphasis on hands-on technical skills and AI … governance initiatives. Experience in the utilities, energy, or asset-intensive industries is strongly preferred. Proven record of hands-on implementation and technical leadership Cloud platforms (Azure, OCI); ITSM/ITIL processes; Meraki Networking; Security and zero-trust architecture; High-availability and DR design; Practical use of generative AI to drive productivity; Proven ability to run architecture boards and influence senior … stakeholders Preferred: TOGAF, Azure Solutions Architect Expert, OCI Architect, or equivalent; ITIL v4 Foundation. At OpenArc, we prioritize your career success and strive to build exceptional technical teams for our clients. By understanding your experience and aspirations, we ensure to present you with rewarding and fulfilling opportunities. As an employee of OpenArc and our clients, you will be eligible to More ❯
AWS Cloud technologies, scripting skills with shell, python, PERL and the like, supporting Windows and Unix environments, as well as proven experience installing and maintaining security patches on servers, ITIL, and In-depth knowledge of Cisco Enterprise environments Expert experience with IP, Routing and Connection services as well as working on ITIL and SAFe Agile Frameworks. Ability to analyze available More ❯
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
the latest security threats and vulnerabilities, implementing appropriate measures to mitigate risks. Education and Qualifications Relevant industry certifications such as Microsoft 365/Azure, or equivalent are highly desirable. ITIL Foundation desirable Experience and Knowledge: Proven expertise in troubleshooting complex IT issues across multiple technology domains, including but not limited to desktops, servers and security.Awareness of some of the following … vendor products; Check Familiarity with ITIL processes, including incident management, change management, and problem management.Knowledge of IT security would be an advantage. Experience with monitoring and management tools such as Ninjaone, SolarWinds, or similar. An understanding of primary End User technologies like Windows Operating System, basic networking, printers, mobiles etc. What We Offer: 33 days holiday (inclusive of bank holidays More ❯
the latest security threats and vulnerabilities, implementing appropriate measures to mitigate risks. Education and Qualifications Relevant industry certifications such as Microsoft 365/Azure, or equivalent are highly desirable. ITIL Foundation desirable Experience and Knowledge: Proven expertise in troubleshooting complex IT issues across multiple technology domains, including but not limited to desktops, servers and security.Awareness of some of the following … vendor products; Check Familiarity with ITIL processes, including incident management, change management, and problem management.Knowledge of IT security would be an advantage. Experience with monitoring and management tools such as Ninjaone, SolarWinds, or similar. An understanding of primary End User technologies like Windows Operating System, basic networking, printers, mobiles etc. What We Offer: 33 days holiday (inclusive of bank holidays More ❯
the latest security threats and vulnerabilities, implementing appropriate measures to mitigate risks. Education and Qualifications Relevant industry certifications such as Microsoft 365/Azure, or equivalent are highly desirable. ITIL Foundation desirable Experience and Knowledge: Proven expertise in troubleshooting complex IT issues across multiple technology domains, including but not limited to desktops, servers and security.Awareness of some of the following … vendor products; Check Familiarity with ITIL processes, including incident management, change management, and problem management.Knowledge of IT security would be an advantage. Experience with monitoring and management tools such as Ninjaone, SolarWinds, or similar. An understanding of primary End User technologies like Windows Operating System, basic networking, printers, mobiles etc. What We Offer: 33 days holiday (inclusive of bank holidays More ❯
Hartlepool, England, United Kingdom Hybrid / WFH Options
NEC Software Solutions
and verbal communication skills with the ability to be influential and persuasive and work collaboratively with business stakeholders. The role is responsible for delivering of Services aligned to the ITIL framework and maintaining compliance with ISO20000. Responsibilities include: Following the documented Problem & Capacity Management process and any sub-processes. Ensure the Problem Management processes interface with all service management teams … Experience using service management logging tools. Excellent knowledge of MS Excel. Must be eligible for UK Security Clearance Desirable skills: Previous experience in a Problem Management environment is advantageous. ITIL Foundation Accreditation is desirable. Experience of the ISO 20000 Service Management Standard would be a benefit. Technical background would be of benefit. Additional Information We pride ourselves in offering an More ❯
Ensure all your application information is up to date and in order before applying for this opportunity. - SQL/T-SQL, Salesforce, SaaS, Workday, Azure, Splunk, Automation, CRM, ERP, ITIL, Agile, Jira, Confluence, Elastic Stack - Hybrid (Warrington) - to £45k good bens My client has an urgent need for an experienced Applications Support Analyst to join a specialist team supporting a … collaboration tools (Jira, Confluence, Bugzilla), the change management process and the software development lifecycle - Experience in the pro-active management of applications upgrades, patches and fixes - Working knowledge of ITIL processes (change/problem/incident management) and excellent communication skills You will enjoy a broad and varied role in a fast-paced environment so the ability to prioritise quickly … other technical staff, as well as a large user base, will be required. SQL Applications Support Analyst - SQL/T-SQL, Salesforce, SaaS, Workday, Azure, Splunk, Automation, CRM, ERP, ITIL, Agile, Jira, Confluence, Elastic Stack - Hybrid (Warrington) - to £45k good bens Essential Recruitment is a specialist IT recruitment business with an in-depth understanding of the rapidly-changing nature of More ❯