1,151 to 1,175 of 1,251 ITIL Jobs

services and systems Please see attached job description for further information. Person Specification Education and Training Essential Good knowledge of IT infrastructure. Microsoft Office Specialist or equivalent Qualification. Desirable ITIL Qualified. Formal Customer Service Training. Knowledge and Skills Essential ITIL Foundation Methods. Knowledge of one or more NHS computer system(s), hardware or software and procedures. Advanced Microsoft Office, European More ❯

executable models (fUML) • Ability to generate reports and extend models via APIs Education & Certifications: • Bachelor's degree in a related field • DoD 8140 qualified certification required • Ability to obtain ITIL 4 Foundation certification within 9 months • Preferred certifications include: • CSEP, TOGAF, ITIL 4 Managing Professional • Lean Six Sigma Green Belt • CCNP, Microsoft Azure Solutions Architect Expert • Microsoft Azure Network Engineer More ❯

application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications (e.g., ITIL Foundation) preferred It offers the chance to work within a collaborative team More ❯

application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications (e.g., ITIL Foundation) preferred It offers the chance to work within a collaborative team More ❯

application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications (e.g., ITIL Foundation) preferred It offers the chance to work within a collaborative team More ❯

is fundamental to our growth and success. Responsibilities As a Senior Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management … solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT governance, ensuring security best practises and … commute to the stansted office as this role is hybrid 2 days a week in the office. What do I need to know? Azure Power Platforms Entra ID Intune ITIL v4 Experience in a similar role would be advantageous A deep understanding of O365, Autopilot, Defender & SSO would be highly beneficial Qualifications Relevant Apprenticeship or higher education Any of the More ❯

is fundamental to our growth and success. Responsibilities As a Senior Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management … solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT governance, ensuring security best practises and … commute to the stansted office as this role is hybrid 2 days a week in the office. What do I need to know? Azure Power Platforms Entra ID Intune ITIL v4 Experience in a similar role would be advantageous A deep understanding of O365, Autopilot, Defender & SSO would be highly beneficial Qualifications Relevant Apprenticeship or higher education Any of the More ❯

is fundamental to our growth and success. Responsibilities As a Senior Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management … solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT governance, ensuring security best practises and … commute to the stansted office as this role is hybrid 2 days a week in the office. What do I need to know? Azure Power Platforms Entra ID Intune ITIL v4 Experience in a similar role would be advantageous A deep understanding of O365, Autopilot, Defender & SSO would be highly beneficial Qualifications Relevant Apprenticeship or higher education Any of the More ❯

Experience managing multidisciplined teams including a service desk Strong experience in technical solution design, bid writing, and contract mobilisation Expertise in Microsoft technologies such as Azure, Power BI, and ITIL frameworks Excellent stakeholder management and communication skills Ability to drive innovation, efficiency, and secure operational practices Relevant qualifications (e.g. ITIL, Six Sigma, Degree in IT or related field) What you More ❯

Experience managing multidisciplined teams including a service desk Strong experience in technical solution design, bid writing, and contract mobilisation Expertise in Microsoft technologies such as Azure, Power BI, and ITIL frameworks Excellent stakeholder management and communication skills Ability to drive innovation, efficiency, and secure operational practices Relevant qualifications (e.g. ITIL, Six Sigma, Degree in IT or related field) What you More ❯

Automate cryptographic processes using Python or other scripting languages SSH key and certificate lifecycle management Generate key components across IBM, Tandem, Unix platforms Support incident, change, and problem management (ITIL-aligned) Maintain accurate documentation and audit trails Collaborate with stakeholders across security, infrastructure, and operations teams Essential Skills Recent hands-on experience with HSMs (Thales, Entrust, Gemalto) Proficiency in HSM … monitoring tools Strong automation and scripting skills (Python preferred) Cryptography/Information Security background ITIL Foundation certification Bachelor's degree in Computer Science or related field Excellent stakeholder management and documentation skills Desirable Skills Experience in operational IT security roles Familiarity with SharePoint, Confluence, JIRA Unix/Windows OS knowledge Experience in change and release management Strong incident response and More ❯

Salesforce, Jira) Excellent problem-solving, communication, and conflict resolution skills Data-driven approach to performance management Technical aptitude with the ability to learn new software products quickly Experience with ITIL or service management frameworks is beneficial Previous exposure to AI-powered tools is desirable Confident stakeholder management and relationship building at all levels Responsibilities for Customer Support Manager Lead and … Desk Manager/SaaS Support Manager/Support Operations Manager/Customer Experience Manager/Technical Account Manager/Service Delivery Manager/SaaS/Salesforce/Jira/ITIL/AI tools/Software Support/Customer Success/Data-driven support/Higher Education systems/Business Information Systems/Computer Science/Information Technology More ❯

offers hugely discounted train travel throughout the whole of the United Kingdom both for personal travel and commuting. Please find the JD below: Role: We're looking for an ITIL Foundation certified Service Design Manager to lead the full service design lifecycle-from research and ideation through to prototyping and implementation. Key Requirements: Strong understanding of ITIL best practices and More ❯

Incidents impacting the allocated customer base Demonstrate a strong sense of urgency in meeting customer needs SLA Management Liaise with Sword operational support to ensure SLA objectives are achieved ITIL focused Previous experience in an admin and/or people management environment, where co-ordination and prioritisation of work are an advantage Experience of Microsoft Office packages including Word, Excel … and Outlook is essential Experience of the ITIL framework An IT industry background would be advantageous, though not essential At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support More ❯

Manager looking for a new challenge. The ideal candidate will have proven leadership skills, hands-on experience with ServiceNow in a busy support environment, and a solid understanding of ITIL processes. Key responsibilities include managing daily operations such as ticket triage, workload distribution, and shift planning, as well as acting as the escalation point for complex incidents. The manager will … monitor service desk performance, champion a customer-first approach, and ensure compliance with ITIL-aligned processes, security standards, and audit requirements. They will also work closely with Infrastructure, Field Support, and Applications teams to deliver seamless service and maintain effective communication with stakeholders across the business. The role further involves maximising the value of ServiceNow through workflow improvements, reporting, and More ❯

Manager looking for a new challenge. The ideal candidate will have proven leadership skills, hands-on experience with ServiceNow in a busy support environment, and a solid understanding of ITIL processes. Key responsibilities include managing daily operations such as ticket triage, workload distribution, and shift planning, as well as acting as the escalation point for complex incidents. The manager will … monitor service desk performance, champion a customer-first approach, and ensure compliance with ITIL-aligned processes, security standards, and audit requirements. They will also work closely with Infrastructure, Field Support, and Applications teams to deliver seamless service and maintain effective communication with stakeholders across the business. The role further involves maximising the value of ServiceNow through workflow improvements, reporting, and More ❯

and business acumen to assess capacity demands, forecast usage, and advise on infrastructure readiness. The ideal candidate will have hands-on experience with monitoring tools, data-driven forecasting, and ITIL-based capacity management best practices. Key Responsibilities: Participate in multiple projects, delivering on capacity and performance-related responsibilities. Review technical project documentation to identify potential capacity and performance impacts. Consult … of IT Capacity Management experience with a focus on mid-range systems & infrastructure. Strong understanding of hardware infrastructure, system architecture, and disaster recovery. Knowledge of IT Service Management (ITSM), ITIL Capacity Management best practices, and COBIT framework. Hands-on Splunk expertise, including proficiency with regular expressions. Proven experience creating complex, multi-tiered capacity models with failover strategies and thresholds. Solid More ❯

recommended initiatives and projects • Drive delivery of advanced ITSM processes and tooling solutions that meet customer use cases • Assist in delivering best practices for the Enterprise to include: o ITIL, Agile, and PMBOK frameworks for delivering IT Services • Maintain customer relationships in support of lifecycle replacement of IT hardware • Work directly with end users to resolve support issues within ServiceNow … optimization, indexing and coding • Must have the following certifications (or willing to complete within 6-months of starting): o ServiceNow Certified System Administrator OR ServiceNow Certified System Engineer o ITIL v4 Foundation Certification o Applicable DoD 8140 or DoD 8570 Certification o ServiceNow ITSM Implementer certification (preferred) May be required to travel up to 10% during the year to support More ❯

metrics and taking proactive steps to improve them. Representing the Service Desk in senior IT forums, project service transitions, and Change Advisory Boards. Ensuring IT services align to the ITIL framework, with robust documentation and regular reviews. What we're looking for Proven experience leading a customer-focused IT team in a multi-site environment. Strong understanding of service management … tools, asset management, and vendor governance. Knowledge of ITIL processes Technical knowledge across IT hardware, software, networks, telephony, and business applications - mainly Microsoft experience, within a hybrid Cloud environment. A track record of delivering service improvements, using automation and innovation to enhance user experience. Confident communicator who can influence at all levels and represent IT effectively across the organisation. This More ❯

IT asset usage and reduce cost across the organisation. Supporting ITAM project deliverablescoordinating activities, chairing meetings, and ensuring accurate data collection. Still interested? Great News! We are looking for: ITIL V4 (required). Relevant Software/Hardware Asset Management certification (desirable). Minimum 1 years experience in an IT Asset Analyst or similar role. Experience with ITAM-supporting technologies such … as CMDBs, auto-discovery tools, MDM, and SAM. Knowledge of Service Management processes and ITIL principles. At least 1 year of experience with ITSM tools, preferably ServiceNow. Ability to analyse and present accurate data to management for key business decisions. At Evri, we know we only grow if our people do too. Thats why were committed to building a truly More ❯

are responsible for service standards of our business orientated technologies. You will be responsible for all stages of service within the lifecycle driving service excellence with a blend of ITIL and Agile. You must maintain exceptional relationships with stakeholders to manage their needs, technical teams to maximise service and delivery and suppliers to manage the service they provide. Responsibilities You … and manage all proactive actions to reduce risk/reoccurrence of major incidents. Provide regular high-quality executive reporting about service-related matters and any ad hoc requirements. Qualifications ITIL Certifications Technical Competencies Action Planning - Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing appropriate plans or performing necessary actions based on More ❯

day operations of the service desk, ensuring SLAs and KPIs are met Act as a technical escalation point and provide guidance on complex issues Drive service improvements and champion ITIL-aligned processes Collaborate with wider IT teams to ensure seamless support and issue resolution Foster a culture of accountability, learning, and continuous improvement What You'll Bring: Proven experience as … a senior service desk role Strong technical background with the ability to be hands-on when required Excellent communication and stakeholder management skills Solid understanding of Microsoft Active Directory ITIL Foundation certification (or equivalent experience) A proactive, solution-focused approach with a passion for delivering outstanding service Why Join? Be part of a respected UK-leading organisation with a strong More ❯

Technical Writer Location: Arlington, VA Work Type: Onsite Remote Work: NO Job Description Gridiron IT is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks More ❯

Responsibilities: - Developing and reviewing technical communications deliverables including cybersecurity documentation, operational procedures, plans, action reports, and meeting minutes, coordinating with Incident Management teams to obtain necessary input data. - Preparing, reviewing, editing, and maintaining program technical documents, standard operation procedures, work More ❯

Position: Cyber Security Project Manager/Cybersecurity Lead Location: Camp Lejeune, NC (On-site, with some travel across MCIEAST installations) Clearance: Secret clearance eligibility Experience: Minimum 8 years Education: Bachelor's Degree required Position Summary: The Cyber Security Project Manager More ❯