1,151 to 1,175 of 1,332 ITIL Jobs

Line Support Engineer will be responsible for providing support to customers for the more complex and challenging tickets. You will be involved in various ITIL processes including problem, change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very … support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency ...

based in Glasgow (hybrid) are looking for an experienced Senior IT Service Manager , to join their growing operations team. If you're passionate about ITIL, thrive in high-pressure situations, and love driving improvements that make a real impact - then it could be a great fit. The Opportunity … ideally Bring ** Several years of hands-on experience in Problem Management within IT. ** Strong Major Incident Management experience - dealing with high-stakes outages. ** ITIL 4 Foundation certification is essential. ** ITIL 4 Problem or Incident Management are hugely advantageous. ** Excellent analytical skills and the ability to break down complex technical issues. ...

Security Clearance and NPPV3 Desirable: Experience in release analysis and/or change analysis, including evaluating release scope, risk, and impact. Knowledge of ITIL methodology and Service Delivery processes. ITIL v4 Certified Additional Information We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When ...

Security Clearance and NPPV3 Desirable: Experience in release analysis and/or change analysis, including evaluating release scope, risk, and impact. Knowledge of ITIL methodology and Service Delivery processes. ITIL v4 Certified Additional Information We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When ...

Comfortable explaining technical concepts to both technical and non-technical audiences Strong problem-solving and troubleshooting capability Desirable Skills for the Service Desk Analyst: ITIL qualification or experience in an ITIL-aligned environment Experience or knowledge of Google Workspace Experience or knowledge of macOS If you are an experienced Service ...

Infrastructure Engineer, VMware , Nutanix, Veeam, Azure, ITIL, Networking A leading provider of entertainment services is seeking a solid Infrastructure Engineer with good skills around VMware and Azure within an ITIL framework. The role: Working with colleagues in the Technology department and our managed service suppliers to deliver high-quality, secure … Adobe product suite is desirable. Vendor certifications are preferable for relevant technology products. 3 days required onsite. Infrastructure Engineer, VMware , Nutanix, Veeam, Azure, ITIL, Networking McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds. ...

Infrastructure Engineer, VMware , Nutanix, Veeam, Azure, ITIL, Networking A leading provider of entertainment services is seeking a solid Infrastructure Engineer with good skills around VMware and Azure within an ITIL framework. The role: Working with colleagues in the Technology department and our managed service suppliers to deliver high-quality, secure … Adobe product suite is desirable. Vendor certifications are preferable for relevant technology products. 3 days required onsite. Infrastructure Engineer, VMware , Nutanix, Veeam, Azure, ITIL, Networking McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds. ...

delivery that supports vital organisational needs. In this role, you’ll be supporting cloud operations—resolving incidents, fulfilling service requests, and driving change through ITIL best practices. Your day-to-day will involve supporting all services on cloud-hosted systems, proactively identifying and addressing issues before they become problems. What … environments on-prem and public and private cloud technologies (Azure and/or AWS) A track record of delivering exceptional technical support Knowledge of ITIL (certification desirable) Why apply? Enjoy flexible hybrid working arrangements Access extensive training and development opportunities Benefit from a comprehensive public sector package designed to support ...

Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support scope will cover … client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture & Design Define and implement service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure ...

Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support scope will cover … client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture & Design Define and implement service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure ...

Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support scope will cover … client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture & Design Define and implement service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure ...

Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support scope will cover … client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture & Design Define and implement service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure ...

Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support scope will cover … client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture & Design Define and implement service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure ...

Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support scope will cover … client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture & Design Define and implement service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure ...

Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support scope will cover … client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture & Design Define and implement service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure ...

Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support scope will cover … client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture & Design Define and implement service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure ...

attitude, with impact and influencing style Demonstrable team working characteristics Highly organised, motivated and detail conscious Committed to learning and continuous improvement ITIL Foundation (Mandated) be trained at least to ITIL foundation and either appropriate ITIL Intermediate or other appropriate capability training (Preferred) Agile qualifications (example - ScrumMaster/Product Owner ...

attitude, with impact and influencing style Demonstrable team working characteristics Highly organised, motivated and detail conscious Committed to learning and continuous improvement ITIL Foundation (Mandated) be trained at least to ITIL foundation and either appropriate ITIL Intermediate or other appropriate capability training (Preferred) Agile qualifications (example - ScrumMaster/Product Owner ...

attitude, with impact and influencing style Demonstrable team working characteristics Highly organised, motivated and detail conscious Committed to learning and continuous improvement ITIL Foundation (Mandated) be trained at least to ITIL foundation and either appropriate ITIL Intermediate or other appropriate capability training (Preferred) Agile qualifications (example - ScrumMaster/Product Owner ...

attitude, with impact and influencing style Demonstrable team working characteristics Highly organised, motivated and detail conscious Committed to learning and continuous improvement ITIL Foundation (Mandated) be trained at least to ITIL foundation and either appropriate ITIL Intermediate or other appropriate capability training (Preferred) Agile qualifications (example - ScrumMaster/Product Owner ...

attitude, with impact and influencing style Demonstrable team working characteristics Highly organised, motivated and detail conscious Committed to learning and continuous improvement ITIL Foundation (Mandated) be trained at least to ITIL foundation and either appropriate ITIL Intermediate or other appropriate capability training (Preferred) Agile qualifications (example - ScrumMaster/Product Owner ...

attitude, with impact and influencing style Demonstrable team working characteristics Highly organised, motivated and detail conscious Committed to learning and continuous improvement ITIL Foundation (Mandated) be trained at least to ITIL foundation and either appropriate ITIL Intermediate or other appropriate capability training (Preferred) Agile qualifications (example - ScrumMaster/Product Owner ...

support a short‐term contract engagement. This role is critical in shaping persuasive, technically accurate responses to an Invitation to Negotiate (ITN) and embedding ITIL/ITSM best practice into proposals. Key Responsibilities: Develop clear, compelling bid responses aligned with client requirements and industry best practice. Collaborate with SMEs, service … technical concepts into client‐friendly language. Participate in bid reviews and contribute to win strategies. Ensure proposals meet governance standards and contractual requirements. Incorporate ITIL/ITSM principles into service descriptions and operating models. Experience & Skills: Proven experience as a Bid Writer or Proposal Specialist within IT Managed Services. Strong ...

opportunities to enhance service performance and cost efficiency. Required Skills & Experience Proven experience in service architecture or IT service design roles. Strong understanding of ITIL framework and service management principles. Knowledge of enterprise infrastructure and application landscapes. Ability to create detailed service models and operational documentation. Excellent stakeholder engagement … eligible to obtain SC clearance Ability to work with sensitive and classified information in compliance with government and organizational security policies. Preferred Qualifications ITIL certification (Foundation or higher). Experience in large-scale enterprise or government environments. Familiarity with service modeling tools and frameworks. Must hold or be eligible ...

TECHNICIAN KEY POINTS Onsite role based in Newark– £28K Provide first-line technical support to internal users across multiple sites Opportunity to gain an ITIL Level 3 qualification Mix of service desk work, hardware/software support, and basic network/server monitoring Flexibility required for occasional out-of-hours … facilities Free onsite staff parking (current arrangement under ongoing review) 1 day paid volunteering leave per year Ongoing training and development, including a funded ITIL Level 3 qualification THE ICT 1ST LINE SUPPORT TECHNICIAN ROLE In this role, you’ll act as the first point of contact for internal users ...