1,201 to 1,225 of 1,233 ITIL Jobs

staff in more efficient ways to handle certain Leapwork functions and transfer knowledge. • Resource shall provide technical leadership and guidance on Leapwork test scripting and Information Technology Infrastructure Library (ITIL) best practices. Support for Leapwork modules with the following tasks: • Build Leapwork framework based upon prioritized test cases, mentorship of QA resources on best practices by jointly developing test flows. More ❯

Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial management with practical More ❯

Junior Information System Security Officer (ISSO) Washington, DC (On-Site/Office) Salary Range: $104,000 - $166,000 Clearance: Top Secret Seeking a Junior Information System Security Officer (ISSO) to work on a large-scale enterprise Information Technology (IT) program. More ❯

and build activities, so whether your strengths lie in troubleshooting, governance, or designing new systems, there's scope to make this role your own.You'll be working within an ITIL-aligned environment, collaborating with peers and contributing to the organisation's digital transformation. The Skill Requirements: Successful candidates will have a blend of the following: Expert-level experience with multiple … experience Excellent troubleshooting skills across Windows-based applications Familiarity with core protocols: TCP/IP, FTP, HTTP(S), SMTP, SSH, Telnet, TLS/SSL, SNMP Experience working within an ITIL framework The Benefits: Salary up to £66,200 (12-month FTC) Hybrid working model (1 day onsite in Coventry) Discretionary bonus scheme Inclusive and ethical working environment Officially recognised as More ❯

vehicles to complete tasks using Remedy ticketing system. • Update and maintain the Configuration Management System (CMDB). Qualifications: • Must have ability to obtain a Secret Clearance • Remedy Experience and ITIL and very useful Certification Requirements: Desired: Current DoD 8570 approved IAT Level II certification such as Security+, ITIL Security Requirements: US Citizen and ability to obtain a Secret Clearance More ❯

with enterprise systems Deliver ongoing support, enhancements, and upgrades to Remedy platforms Key Skills/Experience Required: Strong background in developing and customising BMC Remedy ITSM applications Familiarity with ITIL framework and best practice Experience with workflows, integrations, and programming (e.g. JavaScript) Knowledge of cloud-based Remedy deployments BMC Remedy ITSM Certification desirable Keywords & Beneficial Experience: BMC Remedy, ITIL, JavaScript More ❯

with enterprise systems Deliver ongoing support, enhancements, and upgrades to Remedy platforms Key Skills/Experience Required: Strong background in developing and customising BMC Remedy ITSM applications Familiarity with ITIL framework and best practice Experience with workflows, integrations, and programming (e.g. JavaScript) Knowledge of cloud-based Remedy deployments BMC Remedy ITSM Certification desirable Keywords & Beneficial Experience: BMC Remedy, ITIL, JavaScript More ❯

IT-related discipline AND five (5) years of the experience described above, OR Nine (9) years of relevant experience as described above. Certifications: A Project Management Professional (PMP) or ITIL v3 Intermediate certification is required. Job Type: Full-time Salary: $125,000.00 - $140,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision … NetOps: 2 years (Preferred) technology assessments: 2 years (Preferred) programmatic support: 2 years (Preferred) budget planning: 2 years (Preferred) acquisition planning: 2 years (Preferred) License/Certification: PMP or ITIL v3 Intermediate (Required) Security clearance: Top Secret (Required) Ability to Commute: Portsmouth, VA 23709 (Required) Work Location: In person STEELGATE LLC is a Service-Disabled, Veteran-Owned Small Business (SDVOSB More ❯

Cisco Voice Engineer - Remote (UK) Salary:- £50-55k + Bens Location:- Remote with occasional client visits. Environment:- Cisco, CUCM, CUCE, IM, Presence, Cisco CUBE, Webex, CUAC, CCNP, Voice, ITIL, Troubleshooting, Projects, Deployments, We are looking for an experienced Cisco Voice Engineer to join our Operations team. This is a remote role with occasional travel. Key Responsibilities: * Manage incidents, service … ISDN/Analogue Gateways). * Strong understanding of SIP, RTP, and basic network configurations. * Proven MSP or managed services experience. * Excellent communication and documentation skills. * Cisco CCNP (preferred) and ITIL knowledge. You will need: * Strong problem-solving and planning skills. * A proactive, customer-focused approach. * UK driving licence and ability to travel when required. @mecscomms: uniting opportunity with ambition in More ❯

transition and drive service management maturity improvements across the organisation. This is a high-impact role requiring strong leadership, excellent stakeholder management, and deep expertise in service transition and ITIL-based practices. The successful candidate will ensure the seamless transfer of services from incumbent suppliers to new providers, establish governance controls, and implement best practice frameworks to strengthen operational capabilities. … manage the full lifecycle of supplier transition, ensuring minimal disruption and business continuity. Service Management Maturity: Assess current practices, develop a maturity roadmap, and embed continual service improvement across ITIL processes. Stakeholder Engagement: Act as the single point of contact for onboarding and transition, ensuring alignment across leadership, suppliers, and operational teams. Risk & Governance: Proactively manage risks, issues, and changes … incoming suppliers. Financial & Resource Management: Manage budgets, monitor costs, and ensure value-for-money outcomes. Ideal Profile Proven track record in transition and service management leadership. Strong understanding of ITIL practices and service management maturity frameworks. Excellent stakeholder management and communication skills. Experience delivering complex supplier transitions with minimal disruption. If you have the relevant skills and experience to carry More ❯

to Australian/NZ colleagues in a 'follow the sun' support model Liaise with appropriate L2/L3 team leaders to achieve successful outcomes for customer raised incidents following ITIL problem management principles About Alcidion We're transforming healthcare together Alcidion develops innovative solutions that address the problems challenging healthcare organisations around the world today. We create modern technologies to … have good understanding of the concept of building cohesive teams, importance of training, developing and coaching support teams as well as service desk specific SLAs and KPIs within the ITIL framework that drive the results. The ideal candidate will have the following background: Substantial experience as Support Manager/Head of Support for NHS customers in the EPR (or other More ❯

IT degree at MSc level or above, or equivalent technical qualification & experience (equivalent experience = a minimum of 3 years' working in a relevant technical role of sufficient seniority) Desirable ITIL Foundation Level Qualification Experience Essential Familiar with NHS Hospital Information systems with extensive knowledge of the Patient Administration System and Interfaces. At least 5 years' experience of interface development within … experienced in using an Integration Engine to design, build and test interfaces. Considerable practical experience working with relational databases, and SQL. Demonstrable team leadership experience. Desirable Practical knowledge of ITIL and ISO9002 standards (or other equivalent Quality Management Systems). Experience developing interfaces that transform messages via Mapper Definition Files and JavaScript filters using the Lyniate Rhapsody integration engine. Experience More ❯

MicroHealth is seeking a Project Management Support to support our contract providing to achieve the acceptable levels of enterprise management and technical support, for the overhaul, repair, and maintenance of the Navy's fleet in the areas of Technical Support More ❯

the work of others on the team; works within guidelines and policies. Explains information to others in straightforward situations. Responsibilities include, but are not limited to: Incident Response: Using ITIL-based processes to streamline the receipt, triage, categorization, action, and resolution for incoming incidents, requests, and demands. Analyzing, troubleshooting, designing, and implementing fixes Providing basic user training in support of …/or application development to restore service and/or identify problems. Special non-commercial systems administrator experience (access management/file transfer) may be required. Deskside Support: Using ITIL-based processes to streamline the receipt, triage, categorization, action, and resolution for incoming incidents, requests, and demands. Analyzing, troubleshooting, designing, and implementing fixes Providing basic user training in support of More ❯

team managing diverse network technologies across vendors like Cisco, Palo Alto & Zscaler etc. You'll support and implement modern network solutions, working on both projects and BAU within an ITIL framework. Key responsibilities include leading network projects, mentoring junior engineers, developing automation scripts, and optimising performance. You'll work closely with architects and play a strategic role in planning, scaling … stakeholder management. Skilled in Cisco routing/switching, ASAs, Palo Alto, Wireless, ISE, SolarWinds, ZScaler, SD-WAN. Team-oriented with a focus on outstanding customer service. Solid understanding of ITIL processes. Full driving licence & access to vehicle In return, you will work for a fantastic organisation in a great team. You'll receive a salary depending on experience of c More ❯

levels of customer satisfaction will be essential, achieved by reviewing feedback and adapting services accordingly. You'll also manage risk and compliance, particularly in handling major incidents, and apply ITIL practices to ensure effective knowledge management and long-term service improvement. In addition, you'll be responsible for managing team performance, supporting staff welfare, and ensuring alignment with strategic goals. … equivalent, or substantial relevant experience in a relevant IT subject. Excellent line management skills with an ability to motivate, coach and develop staff. Strong understanding of specialist IT areas, ITIL principles and their application, and excellent knowledge of cyber security principles and practices. Extensive knowledge of practices and procedures relating to business planning, financial and contractual management. Ability to establish More ❯

Top Skills: - IASAE II and ITILv3 certification - Familiarity with cloud migration and have cloud architect experience; - Azure or AWS - SQL clusters - SQL, PowerShell, bash scripts - This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or More ❯

obligations and service quality standards are met and maintained. Provide regular reporting and updates on team performance, service stability, and project transition activities to senior management. Ensure compliance with ITIL best practices and actively drive continuous service improvement. Key skills & experience: Proven track record of managing IT service teams in a complex environment. Strong knowledge of ITIL processes and frameworks … with ITIL certification highly desirable. Demonstrated experience managing third-party vendors and holding them accountable to service levels. Skilled in incident, problem, change, and request management. Previous exposure to process-driven, highly regulated environments (public sector experience advantageous). Strong stakeholder management and communication skills, with the ability to engage across business and technical teams. Comfortable working in periods of More ❯

obligations and service quality standards are met and maintained. Provide regular reporting and updates on team performance, service stability, and project transition activities to senior management. Ensure compliance with ITIL best practices and actively drive continuous service improvement. Key skills & experience: Proven track record of managing IT service teams in a complex environment. Strong knowledge of ITIL processes and frameworks … with ITIL certification highly desirable. Demonstrated experience managing third-party vendors and holding them accountable to service levels. Skilled in incident, problem, change, and request management. Previous exposure to process-driven, highly regulated environments (public sector experience advantageous). Strong stakeholder management and communication skills, with the ability to engage across business and technical teams. Comfortable working in periods of More ❯

Change/Service Manager. ITIL Accredited. Umbrella Engagement. 3 days on site per week in NW. Must have outstanding stakeholder skills. 3- 6 Month engagement. £575/day. Looking for an ITIL accredited Change Manager - will need to have significant experience in all aspects of Change Management - chairing CABS etc - will need to have worked within a fast paced Small …/Medium sized organisation going through an IT Transformation Programme. May also suit a Service Manager or a Hands on Service Delivery Manager with ITIL Change experience. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. More ❯

server upgrades, and network implementations. Adept at stakeholder management, vendor coordination, and cross-functional team leadership to ensure timely, cost-effective, and high-quality project delivery. Strong expertise in ITIL processes, risk management, capacity planning, and compliance with industry standards. Key Skills: Project Management • IT Infrastructure • Data Center & Cloud Migration • Networking & Security • Vendor & Stakeholder Management • ITIL Framework • Risk & Capacity Management More ❯

WRK digital is delighted to shortlisting an Test Manager to work for the Bettys and Taylors Group - A family business that is home to three iconic Yorkshire brands - Yorkshire Tea, Bettys and Taylors of Harrogate This is a unique opportunity More ❯

Role Title: Service Design & Transition Manager Duration: 6 month contract Location: Telford, Hybrid 2/3 days onsite Rate: up to £493.76 p/d Umbrella inside IR35 Role purpose/summary You will be involved in all aspects of More ❯

Role Title: Service Design & Transition Manager Duration: 6 month contract Location: Telford, Hybrid 2/3 days onsite Rate: up to £493.76 p/d Umbrella inside IR35 Role purpose/summary You will be involved in all aspects of More ❯

Role Title: Service Design & Transition Manager Duration: 6 month contract Location: Telford, Hybrid 2/3 days onsite Rate: up to 493.76 p/d Umbrella inside IR35 Role purpose/summary You will be involved in all aspects of More ❯