1,226 to 1,250 of 1,541 ITIL Jobs

a key role in co-designing and supporting the implementation of robust service models that underpin the future digital landscape, ensuring they are fit for purpose and aligned with ITIL best practices. This includes collaboratively developing procedures for incident management, service request fulfilment, change and problem management, and configuration management, as well as identifying the tools and resources required to … designing procedures for incident management, change control, and configuration management. The IT Operations Lead will also support the development of a unified approach to service delivery, aligning processes with ITIL best practices and ensuring that the IT infrastructure supports clinical care, operational management, and performance reporting across the APC. Design and Preparation for Future State IT Service ModelsLead the design … responsibilities. Person Specification Training & Qualificiations Essential Degree in a relevant field such as IT, Computer Science, or Health Informatics (or equivalent level of experience as a manager or leader) ITIL certification (Foundation or higher) in Service Management. Formal training in Digital Transformation or IT Service Delivery within a healthcare or large-scale operational environment. Certification or training in Business Continuity More ❯

Microsoft Teams. * Maintain continuous communication coverage and resilience for mission-critical operational systems in real-time port environments. IT Service Management * Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. * Define and monitor SLAs and KPIs aligned to the uptime demands of port infrastructure, vessels, and … high-availability environments * Regulatory and cyber risk awareness in critical infrastructure Minimum Education Requirements: * Bachelor's or Master's degree in Information Technology, Computer Science, or Engineering. Desirable Certifications: * ITIL v4 Foundation or Practitioner * AWS Certified Solutions Architect/Microsoft Azure Architect Expert * Cisco Certified Network Professional (CCNP) * PMP or equivalent project management certification * Maritime-specific standards (e.g., ISPS Code More ❯

contact for service-related escalations ️ Driving continuous improvement initiatives to enhance service delivery and customer satisfaction ️ Monitoring service performance and implementing strategies for optimizing IT operations ️ Ensuring compliance with ITIL framework and best practices What We're Looking For: ️ Proven experience as an IT Service Manager or in a similar IT service management role ️ Strong understanding of ITIL practices and … skills ️ Experience managing cross-functional teams and third-party vendors ️ Ability to analyze complex service issues and propose effective solutions ️ Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) ️ Relevant ITIL certifications and a degree in IT, Computer Science, or related field are a plus More ❯

relevant certifications (e.g. Microsoft Certifications or similar.); Experience with cloud platforms (e.g. Entra, M365, Dynamics 365 Business Central; Knowledge of scripting and automation tools (e.g. PowerShell, PowerApps); Exposure to ITIL frameworks and structured change management processes; Experience working in a regulated or enterprise environment 3rd Line Support Engineer - Key duties Expert-Level Support & Issue Resolution Take ownership of high-level … Relevant certifications (e.g. Microsoft Certifications or similar.) Experience with cloud platforms (e.g. Entra, M365, Dynamics 365 Business Central Knowledge of scripting and automation tools (e.g. PowerShell, PowerApps) Exposure to ITIL frameworks and structured change management processes Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the More ❯

platforms, including Windows, macOS, and Linux. The Service Desk Specialist will manage incident and service request tickets, troubleshoot hardware and software issues, and provide timely resolutions while adhering to ITIL best practices. The ideal candidate will thrive in a team culture rooted in Compassion, Trust, and Empathy. Essential Duties & Responsibilities: • Lead Help Desk ticket management for the Hill CEDC and … in a service desk, help desk, or IT support role • Experience working within DoD environments highly preferred. • Ability to obtain and maintain a DoD Secret Security Clearance Certification (Required): • ITIL Foundation certification or comparable Service Desk Analyst (SDA) certification. • CompTIA Security+ Certification Knowledge, Skills & Abilities: Required: • Experience with ticketing systems (e.g., ServiceNow, Remedy, Jira) and IT monitoring tools (e.g., SolarWinds More ❯

and Azure AD. Strong networking knowledge including TCP/IP, DNS, DHCP, VPNs, VLANs. Experience with Cisco Meraki (switching, firewalls, wireless). Knowledge of Hyper-V virtualisation. Familiarity with ITIL frameworks. Excellent troubleshooting skills and a proactive, solution-focused approach. Strong communication skills with the ability to mentor and collaborate. A full UK driving licence and willingness to travel to … for this vacancy only. KEY SKILLS - IT Infrastructure, 3rd Line Support, Networking, Windows Server, Active Directory, Microsoft 365, Azure, Hyper-V, TCP/IP, DNS, DHCP, VPN, Cisco Meraki, ITIL, Project Delivery, Mentoring, Technical Support. More ❯

AD, Endpoint Manager/Intune). Comfortable with infrastructure support for both on-premise and cloud-based environments. Understanding of Citrix/Parallels RAS virtual desktop environments. Exposure to ITIL practices and familiarity with ticketing systems such as Freshservice or Freshdesk is advantageous. Job Title: IT Helpdesk Technician (x2 roles) Contract Type: Fixed Term for 6 months Location: Either based … AD, Endpoint Manager/Intune). Comfortable with infrastructure support for both on-premise and cloud-based environments. Understanding of Citrix/Parallels RAS virtual desktop environments. Exposure to ITIL practices and familiarity with ticketing systems such as Freshservice or Freshdesk is advantageous. More ❯

AD, Endpoint Manager/Intune). Comfortable with infrastructure support for both on-premise and cloud-based environments. Understanding of Citrix/Parallels RAS virtual desktop environments. Exposure to ITIL practices and familiarity with ticketing systems such as Freshservice or Freshdesk is advantageous. Job Title: IT Helpdesk Technician (x2 roles) Contract Type: Fixed Term for 6 months Location: Either based … AD, Endpoint Manager/Intune). Comfortable with infrastructure support for both on-premise and cloud-based environments. Understanding of Citrix/Parallels RAS virtual desktop environments. Exposure to ITIL practices and familiarity with ticketing systems such as Freshservice or Freshdesk is advantageous. More ❯

leading strategic initiatives within the Service Management Office (SMO), driving improvements in service delivery, communication, stakeholder engagement, and process governance. In this role, you will bring a blend of ITIL expertise, strategic communication, and project management to enhance the agency's service management practices. You'll serve as a trusted advisor, providing high-level insight, managing complex workflows, and supporting … drive adoption and understanding of Service Central and related initiatives. Collaborate closely with senior stakeholders to ensure that governance frameworks and process improvement efforts align with enterprise goals. Apply ITIL methodologies to analyze, document, and refine service processes, identifying gaps and recommending enhancements. Guide the integration and documentation of core ITSM processes including Knowledge Management, Incident, Problem, Change, and Configuration … information technology field, including experience in IT service delivery, governance, and communications. Bachelor's degree or equivalent combination of education and experience. Demonstrated experience in Service Management frameworks (preferably ITIL), with strong familiarity with tools such as ServiceNow or Remedy. Exceptional interpersonal and communication skills, with the ability to interface effectively with both technical teams and senior leadership. Ability to More ❯

an active DoD TS/SCI clearance with the ability to obtain and maintain a Counterintelligence (CI) Polygraph. Desired Qualifications: One or more advanced certifications in the following areas: ITIL, Project Management, Six Sigma, etc. Experience administering or engineering secure Enterprise information systems in one or more of the following areas: endpoints, networks, servers, virtualization, storage, cybersecurity, cloud, or ITSM. … Understanding of NOW platform API integrations with third party technologies. Familiarity with the ITIL Framework, Project Management Framework, IT Governance, Software Development Lifecycle, IT Operations Management, and/or IT Service Management. Skills and Technologies Used: DoD/IC process engineering, business analysis, governance, SNOW developer/administrator, or similar role. One or more SNOW certifications, such as the Certified More ❯

culture of continuous learning within the team. Requirements Proven experience in IT Service Operations, ideally within a software/SaaS delivery environment Strong understanding of service management practices (e.g., ITIL, SRE, DevOps) Excellent problem-solving skills and a data-driven approach Strong communication and coordination skills across technical and non-technical audiences Experience managing operational risk and service transitions Familiarity … with security, compliance, and business continuity processes Desirable ITIL v4 Foundation or similar certification Experience scaling service operations in a high-growth or complex environment Exposure to Agile delivery methodologies Background in software engineering, infrastructure, or DevOps More ❯

culture of continuous learning within the team. Requirements Proven experience in IT Service Operations, ideally within a software/SaaS delivery environment Strong understanding of service management practices (e.g., ITIL, SRE, DevOps) Excellent problem-solving skills and a data-driven approach Strong communication and coordination skills across technical and non-technical audiences Experience managing operational risk and service transitions Familiarity … with security, compliance, and business continuity processes Desirable ITIL v4 Foundation or similar certification Experience scaling service operations in a high-growth or complex environment Exposure to Agile delivery methodologies Background in software engineering, infrastructure, or DevOps More ❯

Job Description Job Title: ServiceNow Technical Architect - Senior Manager Location: London Level: Senior Manager Salary: Competitive Salary & Package (Dependent on Experience) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive More ❯

One or more SNOW certifications, such as the Certified ServiceNow Administrator, Certified Application Specialist, Certified Application Developer, etc. DESIRED QUALIIFICATIONS: One or more advanced certifications in the following areas: ITIL, Project Management, Six Sigma, etc. Experience administering or engineering secure Enterprise information systems in one or more of the following areas: endpoints, networks, servers, virtualization, storage, cybersecurity, cloud, or ITSM. … Understanding of NOW platform API integrations with third party technologies. Familiarity with the ITIL Framework, Project Management Framework, IT Governance, Software Development Lifecycle, IT Operations Management, and/or IT Service Management. SECURITY CLEARANCE REQUIREMENTS: This position will require U.S. Citizenship and an active DoD TS/SCI clearance with the ability to obtain and maintain a Counterintelligence (CI) Polygraph. More ❯

cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. This is an opportunity to work on cutting-edge AI projects and contribute to the development of our AI Lab platform which … Azure). Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.). Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes). Strong troubleshooting and problem-solving skills. Experience with ITIL processes and service management. Excellent communication and reporting skills. As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this More ❯

English Degree in an IT related subject or in-depth knowledge gained through working in a corporate IT Environment Desirable Membership of professional body Microsoft Certification (MTA, MCSA, MCSE) ITIL v3 or v4 Foundation Knowledge & Experience Essential Recent, significant experience in a relevant IT support role in a large/enterprise environment Troubleshooting and resolving complex IT issues Relevant IT … creation and management Developing trends in IT Excellent knowledge of PC architecture Contributing to the management of complex changes impacting on end user devices Desirable Relevant NHS IT experience ITIL (v3 or v4) Change and release management Windows server based technologies and architectures Active Directory Skills and Aptitudes Essential IT troubleshooting and problem solving skills Analytical skills/data analysis More ❯

the quality and efficiency of ServiceNow solutions within our organization. This role requires a critical thinker with strong organizational skills and a deep understanding of the ServiceNow platform and ITIL Processes. Primary Responsibilities Lead the design and implementation of complex ServiceNow solutions. Ensure the quality and efficiency of ServiceNow solutions. Collaborate with cross-functional teams to optimize business processes. Collaborate … for software design. Excellent communication skills to effectively collaborate with cross-functional teams, stakeholders, and senior management. Holds an active ServiceNow Certified Systems Administrator (CSA) certification Holds an active ITIL Foundations certification in v3 or later. Experience with Agile methodologies. Strong problem-solving and analytical skills. Ability to work effectively with cross-functional teams and stakeholders. Physical Demands Physical demands More ❯

relationships with third-party IT suppliers, including regular service reviews and check-ins to ensure external support aligns with Lookers' standards and contractual expectations. Process Compliance & Continuous Improvement Enforce ITIL-aligned processes such as Incident, Request, and Problem Management. Participate in or lead service reviews, root cause analyses, and audit compliance activities. Identify and implement process enhancements to improve the … remain calm and decisive in high-pressure situations, particularly during incidents or outages. Technical knowledge across key platforms including Microsoft 365, Windows OS, Active Directory, and endpoint support. Desirable: ITIL Foundation certification. Experience within the automotive or retail industry. Familiarity with remote support tools, asset management systems, and mobile device management. Proven track record of delivering service improvement initiatives across More ❯

PowerShell, Azure Automation). Solid understanding of DevOps practices, cloud platforms, and operational processes. Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams. Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups. Familiarity with governance and compliance frameworks. Desirable Certifications: Microsoft Certified: Azure Fundamentals/Administrator/DevOps Engineer ITIL Foundation Certification More ❯

PowerShell, Azure Automation). Solid understanding of DevOps practices, cloud platforms, and operational processes. Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams. Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups. Familiarity with governance and compliance frameworks. Desirable Certifications: Microsoft Certified: Azure Fundamentals/Administrator/DevOps Engineer ITIL Foundation Certification More ❯

PowerShell, Azure Automation). Solid understanding of DevOps practices, cloud platforms, and operational processes. Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams. Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups. Familiarity with governance and compliance frameworks. Desirable Certifications: Microsoft Certified: Azure Fundamentals/Administrator/DevOps Engineer ITIL Foundation Certification More ❯

PowerShell, Azure Automation). Solid understanding of DevOps practices, cloud platforms, and operational processes. Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams. Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups. Familiarity with governance and compliance frameworks. Desirable Certifications: Microsoft Certified: Azure Fundamentals/Administrator/DevOps Engineer ITIL Foundation Certification More ❯

and Money business divisions. As an ITSM Specialist your role is to ensure that IT deliver high-quality services that meet customer and colleague needs, while also following the ITIL best practices, compliance to agreed processes and driving continuous improvement. What's In It For You? Skipton values work/life balance and we are proud to support hybrid and … including cycle to work initiative and discounted gym membership. What Will You Be Doing? As our ITSM Specialist you will be working with a team of ITSM specialists supporting ITIL industry best practices including but not limited to Incident Management, Change Management, Problem management, Configuration Management and Request Fulfilment . The team will be responsible for both the delivery and More ❯

resolve hardware, software, and network issues. Manage incidents, service requests, and alerts through a ticketing system. Perform software deployments, routine maintenance, and user onboarding/offboarding. Ensure compliance with ITIL processes and documentation standards. Deliver outstanding customer service in a busy IT support environment. What We re Looking For 2 3 years experience in a busy IT Service Desk environment. … Strong knowledge of Windows 10/11, Microsoft 365, Active Directory (on-prem & Azure), and Exchange Hybrid. Experience with Intune for device management (highly desirable). Familiarity with ITIL practices, change controls, and working in regulated environments (financial services experience advantageous). Excellent communication, problem-solving, and multitasking abilities. Enthusiastic, approachable, and confident in user-facing support. Working Pattern Hours More ❯

resolve hardware, software, and network issues. Manage incidents, service requests, and alerts through a ticketing system. Perform software deployments, routine maintenance, and user onboarding/offboarding. Ensure compliance with ITIL processes and documentation standards. Deliver outstanding customer service in a busy IT support environment. What We’re Looking For 2–3 years’ experience in a busy IT Service Desk environment. … Strong knowledge of Windows 10/11, Microsoft 365, Active Directory (on-prem & Azure), and Exchange Hybrid. Experience with Intune for device management (highly desirable). Familiarity with ITIL practices, change controls, and working in regulated environments (financial services experience advantageous). Excellent communication, problem-solving, and multitasking abilities. Enthusiastic, approachable, and confident in user-facing support. Working Pattern Hours More ❯