126 to 150 of 733 ITIL Jobs

stakeholder knowledge to problem solving An understanding and experience of implementing into a live IT infrastructure environment Experience of Agile Project Management methodology ITIL Foundation V4 or V5 level accreditation infrastructure or equivalent Where and how you'll work: This is a full time, fixed term (12 months) position ...

goals Act as senior IT business partner, owning end-to-end demand to delivery lifecycle Lead application management, support and delivery using Agile and ITIL-aligned models Drive IT landscape simplification, standardisation and regional harmonisation Ensure high availability, performance and security of business-critical applications Oversee IT operations, escalation management ...

ongoing service as part of deployment. o As part of implementation, work with the wider Digital Services team, to ensure that the appropriate ITIL based Service Management processes are in place to support the new service\solution once live. o Initiate, develop and maintain relationships with service users, where appropriate ...

solving skills, and professional integrity. Experience in project documentation, governance, and reporting. Desirable: Formal project management certification (PRINCE2, PMP, or Agile) and/or ITIL Foundation . Location Hybrid, a mix of office and homeworking. This role will be based at our Peterborough offices on the Lynchwood Business Park. ...

Strong communication skills and the confidence to work across the business A full, clean driving licence Relevant certifications such as CompTIA, Microsoft, Cisco or ITIL would be advantageous but are not essential. This is an office-based role in Shrewsbury, working Monday to Friday 8.30am to 5pm. There ...

SLAs/KPIs in a ticketed environment Nice to have: * Exposure to Terraform/Ansible* Voice recording platforms, IP networks or storage tech* ITIL Foundation, Microsoft Azure certs, or a CS/IS degree The kind of person we need: reliable, methodical, good with people as well as systems. Comfortable ...

Coordinate and assist with hardware rollout and configuration projects Technologies: Device configuration tools, deployment systems Maintain IT standards and follow corporate governance processes Technologies: ITIL practices, internal IT systems and documentation tools Collaborate with teams across the business to resolve technical issues and improve user experience Technologies: Ticketing systems, communication ...

services, ensuring availability and performance Perform transaction tracing to diagnose application, network, or connectivity issues Manage incident and problem resolution through to closure, following ITIL processes Lead and coordinate technical troubleshooting calls with internal teams and third party suppliers Work within ServiceNow (SNOW) to log, update, and manage incidents, problems ...

quality deliverables, and providing crucial input to shape the strategic direction for discovery, design and implementation projects. Demonstrate familiarity with SRE (Site Reliability Engineering), ITIL, and TOGAF methodologies. Leverage and maximize clients’ investments in ITSM tools and frameworks. Support clients in SAP S/4HANA projects throughout the entire lifecycle ...

follow-ups Bachelor's or Master's degree in Engineering, Information Technology, Business, Project Management, or a related field Relevant certifications such as SAP, ITIL, PMP , or similar Experience working within manufacturing or industrial environments Additional Information Equal Opportunity Employer, including disability/veterans Bosch adheres to Federal, State ...

Self-motivated, with a demonstrated ability to anticipate challenges, identify opportunities, and take the initiative to improve processes and outcomes Service Management : Familiarity with ITIL processes and service management best practices Collaboration and Stakeholder Engagement : Strong ability to build relationships with internal teams, third-party vendors, and stakeholders, ensuring alignment ...

project team members and other support functions on activities related to IT · Liaise with partners and vendors on IT related user support · Conform with ITIL processes and ensuring that all incidents are addressed efficiently and proper system logging is maintained · Perform basic incident and problem analysis as required to resolve ...

service performance - Strong stakeholder and customer management skills - Ability to handle escalations and complex service issues - Balance of operational delivery and strategic improvement Desirable - ITIL certi8ication or equivalent experience - Experience supporting ISO audits Attributes - Strong people leadership and communication skills - Customer-focused and accountable - Calm under pressure with sound decision ...

areas Business change management Responsible for ensuring the successful delivery of projects, associated business change outcomes, and the realisation of benefits Profile Knowledge of ITIL, Prince2 and Agile methodology and working practices preferable but not essential Degree Qualified or equivalent work experience Experience of work in large multi business unit ...

expertise across ITSM modules including Incident, Problem, Change, Service Catalog and Knowledge Management Strong stakeholder management and communication skills across all organisational levels Solid ITIL v3/v4 knowledge with experience in AI/GenAI application within service management Proven change management and user adoption experience for large-scale technology ...

maintaining operational runbooks, architecture diagrams, and service documentation • Demonstrated experience communicating technical issues, risks, and solutions to senior stakeholders and clients • Practical knowledge of ITIL processes (Incident, Problem, Change, Release) applied within modern Azure DevOps environments • Ability to work directly across engineering, platform, security, and operations teams to present ...

knowledge of: Windows 11 Windows Server 2019/2022 Active Directory administration Excellent customer service and troubleshooting skills Experience working with IT ticketing systems (ITIL-based) Strong time management and attention to detail Ability to work independently and as part of a team Desirable: VMware and/or Hyper ...

Strong service mindset, communication, and ownership. Experience leading others and working with central/global IT teams. Certifications such as MS-102, AZ-104, ITIL 4, or Meraki CMNA/CCNA are advantageous. You’ll have real ownership of UK IT operations, work closely with a collaborative global IT team ...

/11 and Microsoft 365 Hands-on with Intune, Autopilot, and endpoint management Experience with Active Directory & Group Policy Understanding of ITSM/ITIL environments Basic networking knowledge (TCP/IP, LAN/WAN) Mobile device support (iOS/Android) Experience & Attributes Proven 2nd line support experience in a busy ...

risks and service improvements Maintain accurate service documentation and ensure delivery remains compliant with contractual and internal standards What you need to be successful ITIL Qualified Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft Certified: Microsoft 365 Fundamentals (MS-900) Experience working with Clients, Vendors and Partners Proven experience working with ...

line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining ...

deliver excellent customer service. Work efficiently and productively to achieve and exceed SLAs and KPIs. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. Good understanding ...

operational excellence Supporting compliance with established processes, standards, and security policies What You'll Bring Strong organisational and time-management skills Experience working to ITIL best practices A mindset focused on root-cause analysis and continuous improvement A collaborative approach - sharing knowledge and learning from others A proactive attitude towards ...

Ability to assess service risks and recommend practical solutions Strong communication, negotiation, and challenge skills Self-sufficient and able to work independently Desirable Skills ITIL/ITIL4 Foundation (or willingness to obtain) Project delivery or service management experience Risk management awareness Strong Excel, PowerPoint, and Microsoft Office skills Please apply ...

Agile delivery environments Understanding of SDLC and structured testing approaches Experience using tools such as Jira, Zephyr or Azure DevOps Strong understanding of ITIL processes Confident communicator with the ability to work with technical and non-technical stakeholders Strong attention to detail and a pragmatic approach to testing Desirable Skills ...