126 to 150 of 1,529 ITIL Jobs

technical understanding of servers, storage, networking, virtualisation, and cloud platforms (AWS, Azure, or GCP). Experience working within structured governance frameworks and managing complex stakeholder environments. Solid grasp of ITIL processes, service transition, and change management best practices. Excellent leadership, communication, and presentation skills, with the ability to engage both technical and non-technical audiences. Proficiency in project management tools More ❯

incidents Demonstrated interest in emerging technologies, with a commitment to continuous learning and professional development Self-motivated and proactive, with the ability to work independently and collaboratively Familiarity with ITIL frameworks and service management processes Relevant certifications (e.g., Microsoft Azure, VMware, Citrix, Linux) are highly advantageous What You’ll Get in Return: For employees, we’re committed to recognising and More ❯

incidents Demonstrated interest in emerging technologies, with a commitment to continuous learning and professional development Self-motivated and proactive, with the ability to work independently and collaboratively Familiarity with ITIL frameworks and service management processes Relevant certifications (e.g., Microsoft Azure, VMware, Citrix, Linux) are highly advantageous What You’ll Get in Return: For employees, we’re committed to recognising and More ❯

incidents Demonstrated interest in emerging technologies, with a commitment to continuous learning and professional development Self-motivated and proactive, with the ability to work independently and collaboratively Familiarity with ITIL frameworks and service management processes Relevant certifications (e.g., Microsoft Azure, VMware, Citrix, Linux) are highly advantageous What You’ll Get in Return: For employees, we’re committed to recognising and More ❯

e.g. Freshservice, ServiceNow, Jira) Strong communicator - able to work with technical and non-technical stakeholders alike Some exposure to change management and helping shape technical delivery would be useful ITIL knowledge or equivalent experience preferred This is a great fit for someone who enjoys variety and thrives in a visible, hands-on service leadership role. While deep technical skills aren More ❯

e.g. Freshservice, ServiceNow, Jira) Strong communicator - able to work with technical and non-technical stakeholders alike Some exposure to change management and helping shape technical delivery would be useful ITIL knowledge or equivalent experience preferred This is a great fit for someone who enjoys variety and thrives in a visible, hands-on service leadership role. While deep technical skills aren More ❯

e.g. Freshservice, ServiceNow, Jira) Strong communicator - able to work with technical and non-technical stakeholders alike Some exposure to change management and helping shape technical delivery would be useful ITIL knowledge or equivalent experience preferred This is a great fit for someone who enjoys variety and thrives in a visible, hands-on service leadership role. While deep technical skills aren More ❯

e.g. Freshservice, ServiceNow, Jira) Strong communicator - able to work with technical and non-technical stakeholders alike Some exposure to change management and helping shape technical delivery would be useful ITIL knowledge or equivalent experience preferred This is a great fit for someone who enjoys variety and thrives in a visible, hands-on service leadership role. While deep technical skills aren More ❯

e.g. Freshservice, ServiceNow, Jira) Strong communicator - able to work with technical and non-technical stakeholders alike Some exposure to change management and helping shape technical delivery would be useful ITIL knowledge or equivalent experience preferred This is a great fit for someone who enjoys variety and thrives in a visible, hands-on service leadership role. While deep technical skills aren More ❯

Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading cross-functional teams within a managed service environment. Knowledge of ITIL frameworks and service life cycle management. Please send CV for full details and immediate interviews. We are a preferred supplier to the client. More ❯

when required, Track and follow up on outstanding vendor tickets to ensure timely resolution. Experience using ticketing and monitoring systems (e.g., ServiceNow, Jira, Datadog, Azure Monitor, CloudWatch) Understanding of ITIL principles and incident management workflows 36 hours per week - on a late and early shift pattern Out-of-Hours Incident Support Stoke on Trent Office Permanent, Full Time More ❯

and written), enabling effective communication across international teams. Excellent problem-solving, analytical, and communication skills. Ability to work in a fast-paced, collaborative environment. Preferred Skills (Good to Have) ITIL or incident management framework knowledge. Experience with API troubleshooting and integrations. Exposure to databases (SQL/NoSQL). Security awareness (authentication, encryption, access control). Familiarity with Infrastructure as Code More ❯

projects in a managed services environment. Hands-on expertise with Microsoft 365, Intune, and Azure. Familiarity with ITSM platforms (e.g., Halo) and network/security practices. Strong understanding of ITIL, SLAs, and service desk operations. Commercial awareness with experience in ROI, business cases, and benefit realisation. Excellent communication and stakeholder engagement skills. Competencies and Skills Innovative problem-solver with a More ❯

causes and implement long-term fixes. Maintain documentation and contribute to knowledge base articles to support continuous improvement. Support onboarding and configuration of new customer environments. Ensure compliance with ITIL processes and SLAs. What We're Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. More ❯

AV technologies Skills and experience required: - Experience delivering infrastructure services (within Financial Services preferred) Enterprise technologies used in an Azure Data Centre e.g. M365, End user and AV environments ITIL Able to technically manage a team of engineers and manage own and others workload M365 Technical expertise - Office/OneDrive/Teams/Sharepoint integration M365 management portal, conditional access More ❯

to detail. Ability to work independently and as part of a collaborative team. Relevant certifications (e.g. Azure, Intune, O365, Sentinel, Networking). Experience with ITSM tools and frameworks (e.g., ITIL). Familiarity with managed services contracts and service level agreements (SLAs). Strong generalist knowledge across: Microsoft technologies (M365, Azure, Windows Server) Infrastructure and virtualization (VMware, Hyper-V) Cybersecurity principles More ❯

to detail. Ability to work independently and as part of a collaborative team. Relevant certifications (e.g. Azure, Intune, O365, Sentinel, Networking). Experience with ITSM tools and frameworks (e.g., ITIL). Familiarity with managed services contracts and service level agreements (SLAs). Strong generalist knowledge across: Microsoft technologies (M365, Azure, Windows Server) Infrastructure and virtualization (VMware, Hyper-V) Cybersecurity principles More ❯

to detail. Ability to work independently and as part of a collaborative team. Relevant certifications (e.g. Azure, Intune, O365, Sentinel, Networking). Experience with ITSM tools and frameworks (e.g., ITIL). Familiarity with managed services contracts and service level agreements (SLAs). Strong generalist knowledge across: Microsoft technologies (M365, Azure, Windows Server) Infrastructure and virtualization (VMware, Hyper-V) Cybersecurity principles More ❯

equivalent) in Computer Science/Information Technology, or a related field Experience in providing 3rd Line Technical Support Working in a busy MSP service desk environment in a structured, ITIL-driven framework (including Incident, Change and Problem Management) Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/RFOs Technical skills Strong in Microsoft Azure More ❯

equivalent) in Computer Science/Information Technology, or a related field Experience in providing 3rd Line Technical Support Working in a busy MSP service desk environment in a structured, ITIL-driven framework (including Incident, Change and Problem Management) Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/RFOs Technical skills Strong in Microsoft Azure More ❯

Experience developing, analysing and designing digital products and software Strong stakeholder management skills at all levels with excellent communication skills both verbal and written Strong understanding of Agile/ITIL methodologies Proactive self-starter capable of managing multiple priorities in a face-paced environment Demonstrate expertise in product lifecycle, UX/CX design, analysis and understanding of the respective accessibility More ❯

Experience developing, analysing and designing digital products and software Strong stakeholder management skills at all levels with excellent communication skills both verbal and written Strong understanding of Agile/ITIL methodologies Proactive self-starter capable of managing multiple priorities in a face-paced environment Demonstrate expertise in product lifecycle, UX/CX design, analysis and understanding of the respective accessibility More ❯

frameworks such as NIST, ISO27001 Commitment to producing clear documentation and knowledge sharing Desirable Certifications Microsoft Certified: Azure Administrator/Solutions Expert CompTIA Security+, CISSP, or similar cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.) Why Join the Company Join a technically strong, supportive, and collaborative team in central London Work across diverse clients, technologies, and industries More ❯

Science, Information Technology, or related field 10+ years of experience in network operations, quality assurance, or related roles Good working knowledge of the Service Management workflows and ITSM processes ITIL V3 or 4 certification and training Experience with Network Capacity Management processes and practices Strong understanding of network technologies and capacity management principles Proficiency in QA methodologies, tools, and best More ❯

teams. Strong analytical and reporting skills, with the ability to turn data into actionable insights. Excellent communication skills, able to work effectively with both technical and non-technical audiences. ITIL Foundation or professional asset management certification (CITAM, CAMP, ISO 55001) would be advantageous. What you'll get in return (not limited to) Hybrid working (50% in office/50% working More ❯