1,251 to 1,275 of 1,428 ITIL Jobs

Operating Model Setup Work closely with delivery teams to: Mobilise and transition new AMS engagementsDefine service governance, SLAs, KPIs and reportingEstablish service management processes (ITIL-aligned)Ensure operating models meet public sector requirements, including data protection, security and compliance Delivery Assurance & Governance Provide ongoing delivery assurance across AMS engagementsChair … multiple levels, from CxO stakeholders to L2/L3 engineersAbility to adapt communication style to suit technical, operational and executive audiencesSolid knowledge of ITIL-based service management principlesExcellent written and verbal communication skills, including senior client presentationsStrong commercial awareness and negotiation skills Desirable Experience operating within UK public sector frameworks ...

governance boards. Communicate risks, mitigation plans, and deployment readiness recommendations. Continuous Improvement Identify opportunities to improve service transition and operational readiness processes. Support ITIL best practices and organisational service management initiatives. Analyse post-implementation reviews and lessons learned to improve future readiness activities. Essential 5 + year's experience … Service Management (ITSM) and Service Transition processes. Strong understanding of ITIL principles and frameworks. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. Experience working with infrastructure, cloud, application, and support teams. Strong risk management and problem-solving capabilities. Ability to coordinate multiple projects ...

network security operations within a highly regulated environment. You will manage firewall operations, security incidents, policy exceptions, compliance, and governance while ensuring alignment with ITIL processes and regulatory requirements. Key Responsibilities Provide day-to-day operational support for enterprise network security and firewall environments. Manage firewall requests, policy changes, exceptions … risk assessments, and approval processes. Support firewall governance, compliance, audits, and regulatory requirements . Manage security changes through established Change Management processes. Work across ITIL Incident, Problem, Change, and Service Management processes. Identify outdated or non-compliant firewall rules and support risk remediation. Maintain accurate operational, security, and audit documentation. ...

fully documented in PSA tool Escalate tickets where necessary to 2nd/3rd Line support Update and create Knowledge Management documentation Required skills: ITIL knowledge Understanding of hardware, software, network and infrastructure technologies Office 365 support and administration Microsoft Windows 10/11 support and administration Proven experience … Technical certifications advantageous (Microsoft/Cisco/AWS/CompTIA) Clean driving licence and own car essential due to location Desirable experience: ITIL v4 Foundation Connectwise/IT Glue/Continuum/Brightguage Watchguard Firewalls DUO MFA Acronis Entry requirements: 3 GCSEs (or equivalent) at grades 4+ ...

risks, trends and opportunities for improvement.Support regular service review meetings with customers, presenting performance metrics, service reports and improvement plans.Contribute to service initiatives using ITIL best practices to enhance service quality.Coordinate major incident communication and oversee service recovery activities.Support contract renewals and commercial discussions.Coordinate and provide appropriate communication … picture..4+ years of relevant IT Managed Services or IT Service Delivery experienceDemonstrate experience in creating, negotiating and maintaining SLAs.Project management mythology knowledgeShow understanding of ITIL service management principlesCommunication and stakeholder relationship skillsExperience managing service reviews, customer governance meetings and continual service improvement programmes.Knowledge of supplier management processes.Commercial awareness with ...

Basic information Location Belfast Business Line Technology & Transformation Job Type Permanent/FTC Date published 17-Aug-2026 Req # 23179 Job description Connect to your IndustryDo you want to be at the heart of ...

Basic information Location Manchester, Newcastle Business Line Technology & Transformation Job Type Permanent/FTC Date published 17-Aug-2026 Req # 23178 Job description Connect to your IndustryDo you want to be at the heart ...

Basic information Location Manchester, Newcastle Business Line Technology & Transformation Job Type Permanent/FTC Date published 17-Aug-2026 Req # 23180 Job description Connect to your IndustryDo you want to be at the heart ...

Basic information Location Manchester, Newcastle Business Line Technology & Transformation Job Type Permanent/FTC Date published 17-Aug-2026 Req # 23178 Job description Connect to your IndustryDo you want to be at the heart ...

Service Desk Team Leader The Role As a Service Desk Team Leader, you will take day-to-day ownership of an ITIL-aligned ITSM service desk. This includes supporting customer accounts, leading a team of service analysts, owning the customer relationship and ensuring a consistently high standard of service delivery. … Responsibilities: Owning day-to-day service desk operations for the customer accounts you support, managing incidents, requests, problems and changes in line with ITIL process. Acting as the primary point of contact and trusted relationship owner for your customer accounts. Leading, coaching and scheduling a team of service desk analysts ...

leading large-scale IT Service Delivery or Managed Services environments.Strong client relationship management and stakeholder engagement skills.Experience managing service delivery against SLAs, KPIs, and ITIL processes.Commercial and financial management experience, including budgets, forecasting, and profitability.Proven leadership experience managing large, multi-skilled, and geographically dispersed teams.Desirable Skills & ExperienceITIL certification or strong … ITIL service management knowledge.Experience working within complex financial services or public sector environments.Bid, transition, and service transformation experience.Supplier and vendor management experience.Experience driving continuous improvement, automation, and innovation initiatives.Please note that this is a Glasgow-based role, and there is a strong expectation that you will attend both the customer ...

strong technical foundation, a calm and organised approach, and the communication skills to build effective relationships across the business. Experience of working in an ITIL-aligned service desk or IT operations environment, with a good understanding of IT service management processes and tools. Strong working knowledge of Microsoft Windows, Microsoft … working effectively with internal stakeholders, external partners and suppliers. A Higher Grade, GCSE-level qualification or equivalent. An HNC in Computing/IT, ITIL v4 knowledge, Halo ITSM experience or experience in utilities would be an advantage. What’s in it for you? You’ll be a key team player ...

present service reports, dashboards, and performance metrics. Collaborate with technical and operational teams to improve service reliability and customer experience. Ensure adherence to ITIL best practices and organizational governance standards. Support service transition activities for new services and projects into live operations. Identify opportunities to enhance efficiency, reduce risk … service environment. Strong client-facing experience, including stakeholder engagement at senior levels. Proven experience managing and reporting against SLAs and KPIs. Strong understanding of ITIL principles and service management frameworks. Experience in Incident, Problem, Change, and Service Request Management. Supplier and vendor management experience. Excellent customer relationship management skills. Strong ...

Location: UK - Mobile England | Job-ID: 218785 | Contract type: Standard | Business Unit: ServiceNowLife on the teamLocation: UK wideJoin Computacenter’s ServiceNow Centre of Excellence as a ServiceNow Solution Consultant, where you’ll help customers shape ...

Join us at Wolters Kluwer and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world ...

delivery teams and customer stakeholders. Key Responsibilities Manage service delivery in line with SLAs and KPIs. Lead service reviews, reporting and governance meetings. Ensure ITIL processes, including Incident, Problem and Change Management, are followed. Act as the main escalation point for service-related issues. Coordinate delivery across multiple teams … Build strong relationships with customer and internal stakeholders. Requirements Essential Experience as a Service Delivery Manager in a managed services environment. Strong knowledge of ITIL service management. Experience managing business-critical services and multi-vendor environments. Ability to manage stakeholders and communicate effectively. Experience with SLA/KPI reporting ...

client. A bit about the opportunity: You’ll lead the day-to-day operation and strategic evolution of the Network Operations Centre, owning ITIL-based service management across Incident, Problem, Change, and Major Incident processes, and acting as the operational authority driving the transition of managed services onto Opticore … What you'll be doing: Lead the day-to-day operation of the NOC team, including analysts, engineers, and shift leads. Own and govern ITIL processes across Incident, Problem, Change, Event, Request Fulfilment, and Major Incident Management. Ensure service levels are consistently achieved in line with agreed SLAs and operational ...

desk and support Oversee day-to-day IT operations, ensuring reliable, secure and resilient services Manage incident, problem and change processes in line with ITIL principles Monitor and improve service performance, including SLAs, KPIs and customer satisfaction Support business-critical platforms, including D365 and other core systems Manage third-party … operations, infrastructure and service delivery teams Strong knowledge of enterprise infrastructure, networks, servers, storage, virtualisation, backups, cloud services and systems administration Experience with ITIL-aligned incident, problem and change management Strong supplier, risk and budget management experience Excellent communication, analytical and problem-solving skills Ability to translate technical issues into ...

clients. Essential Skills & Experience Proven experience in a Service Manager or similar service delivery leadership role. Strong understanding of IT service management principles and ITIL-aligned delivery practices. Experience managing services at scale and leading cross-functional teams. Ability to understand technical solutions and translate them into business outcomes. Excellent … professional approach. Experience using AI tools in day-to-day operations and an understanding of how AI can create value for clients. Desirable ITIL certification. Experience working within public sector or government environments. Knowledge of service transition, continual service improvement, and governance frameworks. Security Clearance Due to the nature ...

Application Architect Permanent | Hybrid, Preston | CMDB | SC cleared We are seeking an Application Architect to lead the application architecture strategy within a complex enterprise environment. In this role, you will define application roadmaps, establish architecture ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of ...

infrastructure and service management teams, you will ensure availability, resilience and performance in line with agreed service levels. The position operates within a formal ITIL aligned support model and includes participation in a 24 by 7 support rota, including out of hours and major incident response. Key Responsibilities Provide production … Data Guard Solid SQL and PL SQL capability Experience of performance diagnostics and tuning Experience supporting Oracle on Linux or Unix platforms Familiarity with ITIL aligned service management processes Experience supporting high availability and mission critical systems Desirable Experience with OEM, ASM or RAC Exposure to later Oracle versions Scripting ...

information back to stakeholders. Owning and participating in security audits, assessments and tabletop exercises. Managing security incident tickets (ServiceNow) and supporting problem management within ITIL best practice. What they are looking for The ideal candidate will have: 6 years’ experience as a cybersecurity analyst/engineer Hands-on experience with … security. Educated to degree level, or an equivalent combination of work experience and education. Relevant certifications such as CySA+, CISSP or equivalent (Microsoft and ITIL v4 desirable). The role would also value the ability to explain technical cyber security concepts to non-technical and senior stakeholders, acting ...

Reference: BH-233862Change & Release Manager - SC clearedScope and Objectives Manage customer expectations, ensuring the customer and key stakeholders are aware of any risks and/or changes that might affect the overall delivery of their ...

reviews, proposal development and technical presentations Contribute technical expertise to pre-sales conversations, evaluate new products and technologies Drive IT service excellence aligned with ITIL principles Skills: Strong experience working with an Apple business with deep knowledge of MAC Proven experience working in an MSP environment Excellent understanding … Azure) Ability to use AI tools, such as Claude on a daily basis Apple/Jamf Certified ideally Experience managing IT services within an ITIL framework Outstanding troubleshooting, problem solving and technical leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects ...