1,301 to 1,325 of 1,422 ITIL Jobs

meet the needs of its users and business stakeholders. This is a senior service management role requiring someone comfortable operating across live services, ITIL processes, suppliers, technical teams and senior stakeholders within a complex and highly secure environment. Key Responsibilities Own and continually develop the service definition, roadmap, backlog … complex technology environment Experience owning and improving live digital or technology services Strong understanding of the full service lifecycle Experience working within an ITIL environment, particularly Incident Management, Problem Management and Service Level Management Experience managing or overseeing third-party suppliers and managed service providers Strong operational management capability, including ...

Project Engineers with infrastructure upgrades, maintenance and renewals. Undertake equipment builds and installations as and when required. Ensure all activities are aligned with ITIL procedures. Any other ad hoc duties as and when required. Your previous experience: Experience with a service desk ticketing system If you have experience … Office 365 support experience Microsoft Exchange configuration and support experience Active Directory configuration and administration VMware support experience Citrix support experience Strong networking skills ITIL knowledge Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record of achieving Team player Self-motivated and proactive Ability ...

Deskside Support, Desktop Support or IT Support position. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Experience working within an ITIL-based support environment. Experience supporting Microsoft Windows and Microsoft 365 environments. The ability to prioritise workloads and manage multiple support requests effectively. A professional, organised … customer-focused approach. Desirable Qualifications ITIL Foundation. CompTIA A+. Microsoft Windows and Microsoft 365 certifications. What's on Offer? Salary up to £35,000. Opportunity to work in a dynamic technical support environment. Exposure to a broad range of technologies and infrastructure. Training and development opportunities. Supportive team culture with ...

Deskside Support, Desktop Support or IT Support position. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Experience working within an ITIL-based support environment. Experience supporting Microsoft Windows and Microsoft 365 environments. The ability to prioritise workloads and manage multiple support requests effectively. A professional, organised … customer-focused approach. Desirable Qualifications ITIL Foundation. CompTIA A+. Microsoft Windows and Microsoft 365 certifications. What's on Offer? Salary up to £35,000. Opportunity to work in a dynamic technical support environment. Exposure to a broad range of technologies and infrastructure. Training and development opportunities. Supportive team culture with ...

under pressure and with a calm demeanour, Ability to consistently deliver to deadlines while prioritising competing demands for time, Ability to understand and follow ITIL processes, notably incident and change management – raising changes and seeking approval, joining CAB calls, coordination of testers, Willingness to share information, improve documentation, and train … desirable) Palo Alto Networks Next-Generation Firewall Engineer (desirable) Experience with automation tooling - Ansible, Catalyst Centre, etc (desirable) Riverbed Certified Solutions Associate certification (desirable) ITIL Foundation (desirable) The ability to communicate fluently and confidently to a high standard in both written and verbal English (essential) Demonstrable competence and capability ...

delivering a better quality of service to the end users You'll have demonstrable experience of writing Service Design Packages aligned to the ITIL Framework with a strong understanding of all aspects of service management with the ability to deliver new services and products as well as improving existing offerings. … service operating model design The ability to write coherent and concise service documentation. Experience of creating and negotiation SLA's Service Management qualifications (eg ITIL, ISO20000) or relevant operational experience Knowledge of IT security standards Experience of using IT Service Management Toolsets, such as ServiceNow to use, create and maintain ...

Delivering complex, multi-stakeholder defence, aerospace or government contracts Strong P&L management experience and SLA/KPI-driven delivery background Working knowledge of ITIL/ITSM frameworks and MOD procurement/compliance environments Excellent stakeholder management skills, able to translate technical/operational complexity for senior audiences Nice … have Armed Forces background or NATO programme exposure PRINCE2, ITIL or PMP certification This is a rare opportunity to take genuine operational ownership within a high-profile defence account, with real influence over service transformation and customer growth strategy - not just BAU delivery. Reasonable Adjustments: Respect and equality are core ...

technical support team. You'll ideally have experience with: Managing or leading an IT Service Desk/IT Support team. Working within an ITIL/ITSM environment. Managing SLAs, KPIs and support performance. Implementing and improving Service Desk processes. Creating SOPs, documentation and knowledge bases. Incident and escalation management. Coaching … using data to drive improvements. Microsoft 365 and modern Microsoft technologies. ITSM platforms such as ServiceNow, HaloITSM, Freshservice, Jira Service Management or similar. An ITIL Foundation qualification would be advantageous, although relevant hands-on experience will be equally important. Why Consider the Role? This isn't simply a role focused ...

application-related incidents, problems, service requests, assignments, periodical tasks in a timely and efficient manner in line with Business requirements and in line with ITIL practices.Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related … Warehouse (desirable)Experience applying software release management techniques.Experience completing application testing.Demonstrable experience in a similar role in the financial services sector.Experience working in an ITIL aligned environment.Experience with an IT Service Management tool such as Service Now, JIRA or IVANTI.Other skills, competencies and attributes:Strong communication and interpersonal skills, with ...

operational escalations. Strong stakeholder management skills across technical and non-technical audiences. Experience managing third-party suppliers and outsourced service providers. Good understanding of ITIL Incident, Problem and Change Management processes. Excellent communication, organisational and decision-making skills. Desirable Experience within Financial Services or another regulated environment. Knowledge of Operational … Resilience, Business Continuity or Application Recovery. Experience with ServiceNow, Power BI and Microsoft 365. ITIL Foundation Certification or above. This is an excellent opportunity for an experienced service professional who thrives in fast-paced operational environments and enjoys taking ownership of critical incidents, supplier relationships and service recovery activities. What ...

operational escalations. Strong stakeholder management skills across technical and non-technical audiences. Experience managing third-party suppliers and outsourced service providers. Good understanding of ITIL Incident, Problem and Change Management processes. Excellent communication, organisational and decision-making skills. Desirable Experience within Financial Services or another regulated environment. Knowledge of Operational … Resilience, Business Continuity or Application Recovery. Experience with ServiceNow, Power BI and Microsoft 365. ITIL Foundation Certification or above. This is an excellent opportunity for an experienced service professional who thrives in fast-paced operational environments and enjoys taking ownership of critical incidents, supplier relationships and service recovery activities. What ...

Software Release Manager Software Release Manager - Agile Environment, Scrum, ITIL, Stakeholder Management, Azure Platform, ITSM Tools, ADO - Hybrid (Birmingham) - £55-60k + bens A Software Release Manager is urgently required by this UK market leader. The role carries full responsibility for the management of the day-to-day changes … Microsoft development environment including knowledge of Development and DevOps teams and associated technologies (ADO, Azure tools, SQL Server, .Net, C#, React, JavaScript etc) - ITIL accreditation and a good knowledge of ITSM tools A key part of the role involves working on a programme of incremental delivery to provide change ...

Change and Release Manager Change and Release Manager - Agile Environment, Scrum, ITIL, Stakeholder Management, Azure Platform, ITSM Tools, ADO - Hybrid (Birmingham) - £55-60k + bens A Change and Release Manager is urgently required by this UK market leader. The role carries full responsibility for the management … Microsoft development environment including knowledge of Development and DevOps teams and associated technologies (ADO, Azure tools, SQL Server, .Net, C#, React, JavaScript etc) - ITIL accreditation and a good knowledge of ITSM tools A key part of the role involves working on a programme of incremental delivery to provide change ...

assessment Operating cyber security tools and solutions Managing relationships with external vendors and MSSPs The following would be beneficial: Cloud security experience (AWS, Azure) ITIL Foundation or equivalent service management qualification CISSP, CISM or equivalent certifications are highly desirable. You'll need to hold or be eligible to obtain … Interested? Please apply below. SOC Manager, Cyber Security Operations Manager, Security Operations Centre, SOC, incident management, threat intelligence, security monitoring, MSSP, SIEM, CISSP, CISM, ITIL, AWS, Azure, Remote, Contract, Inside IR35 ...

coordinate end-to-end Service Transition activities. Lead services through operational readiness, go-live, Early Life Support and BAU handover. Define and embed effective ITIL service management processes. Coordinate activities across Engineering, DevOps, SRE, QAT, Delivery and Operations teams. Essential Experience Active NPPV3 and SC Clearance. Strong, recent Service Transition … experience. Experience leading services through development, operational readiness, go-live and BAU. Experience transitioning complex cloud-hosted services, ideally within AWS. Strong understanding of ITIL processes including Change, Release, SACM, Knowledge Management, Service Validation and Continual Service Improvement. Experience working with multidisciplinary teams including DevOps, SRE, Engineering, QAT and Operations. ...

operational users can seamlessly leverage the platform. You will work within a multi-disciplinary team, handling product configurations, testing system functionality, and managing operational ITIL processes. Key Responsibilities Product Configuration: Configure and manage data products using templating languages ( Handlebars.js/Moustache.js ) and layout markups ( Typst ). Product Onboarding: Collaborate with … Proficiency in using ServiceNow for Incident, Problem, and Change Management. Operational Mindset: Proven track record in application support, configuration, or technical ops within an ITIL-aligned environment. Stakeholder Engagement: Ability to gather user needs and communicate effectively across multi-disciplinary technical and non-technical teams. Why Apply? Great Work-Life ...

operational users can seamlessly leverage the platform. You will work within a multi-disciplinary team, handling product configurations, testing system functionality, and managing operational ITIL processes. Key Responsibilities Product Configuration: Configure and manage data products using templating languages ( Handlebars.js/Moustache.js ) and layout markups ( Typst ). Product Onboarding: Collaborate with … Proficiency in using ServiceNow for Incident, Problem, and Change Management. Operational Mindset: Proven track record in application support, configuration, or technical ops within an ITIL-aligned environment. Stakeholder Engagement: Ability to gather user needs and communicate effectively across multi-disciplinary technical and non-technical teams. Why Apply? Great Work-Life ...

Interfaces to 3DEXPERIENCE, SAP and associated manufacturing OT integrations.Maintain system health across environments, releases and controlled change in a production-critical setting.Operate within ITIL-aligned service management processes, supporting incident, problem, change, configuration and release management.Work within ISA-95, Purdue-model and OT/IT security boundaries to ensure availability … readiness and operational resilience. What You'll Bring Solid grounding in application support, environment management, configuration management, change management and incident processes in an ITIL-aligned environment.Understanding of manufacturing integration, including interfaces, batch jobs, message queues and ISA-95 data flows.Practical troubleshooting capability using SQL, application and integration logs, monitoring ...

hackajob is partnering directly with Raytheon UK to hire for this role. Date Posted: 2026-07-30 Country: United Kingdom Location: Warminster, Wiltshire Position Role Type: Hybrid ITEA Test Engineer Be at the forefront of ...

Practice Group/Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe ...

Infrastructure Alert & ITIL Event Manager DV Clearance required. Location: Wiltshire Contract: Long-Term Contract Start: ASAP We're looking for an experienced IT Infrastructure Alert & ITIL Event Manager to support a critical secure customer environment. Working closely with both customer stakeholders and technical teams, you will play a key role … dashboards. Support continuous improvement of event management processes and best practices. Work closely with customer stakeholders, service teams and operations staff. Essential Skills Strong ITIL Event Management and Incident Management experience. Hands-on experience with monitoring tools such as: SolarWinds (NPM, SAM, NTA, VMAN) BMC TrueSight/Discovery SCOM Riverbed ...

desirable) Strong knowledge of MS Office products Good knowledge of all common technologies in the desktop user environment Understanding of Information Technology Infrastructure Library (ITIL) practices Excellent verbal, written and communication skills Brilliant Customer Service skills calm, positive, professional and a great listener Good organisation and time management skills ...

service continuity and participate in disaster recovery planning and testing, including conducting and reporting on Cyber Security Exercises. Through training and professional development in ITIL, ensure adherence to ITIL principles, including a focus on value, collaboration, and continual improvement. Work collaboratively to ensure that all ICT Department projects are delivered ...

developing leaders and successfully managing performance, and challenging situations.Understanding of end-to-end service delivery, including Service Desk, technical operations, infrastructure/platform teams, ITIL practices, service transition and continual service improvement.Strong strategic thinking and communication skills, with the ability to define a service vision and communicate strategy clearly with … operational teams, customers, peers and senior leadership.A recognised Service Management qualification, ideally ITIL 4 Managing Professional or equivalent senior ITIL v3 experience, together with a strong understanding of modern Service Management practices.Experience working within secure or highly regulated environments, with a good understanding of cyber security and the ability ...

leaders and successfully managing performance, and challenging situations. Understanding of end-to-end service delivery, including Service Desk, technical operations, infrastructure/platform teams, ITIL practices, service transition and continual service improvement. Strong strategic thinking and communication skills, with the ability to define a service vision and communicate strategy clearly … with operational teams, customers, peers and senior leadership. A recognised Service Management qualification, ideally ITIL 4 Managing Professional or equivalent senior ITIL v3 experience, together with a strong understanding of modern Service Management practices. Experience working within secure or highly regulated environments, with a good understanding of cyber security ...