1,401 to 1,425 of 1,605 ITIL Jobs

digital innovations to improve service delivery About you: Youre a proactive, customer-focused IT professional with a solid background in a Helpdesk or Service Desk environment, ideally within an ITIL framework. You have strong troubleshooting skills and working knowledge of Windows OS, Office 365, Active Directory, and service desk tools like Jira or Spiceworks. You're confident supporting users across … up before appointment. Person Specification About you Essential Youre a proactive, customer-focused IT professional with a solid background in a Helpdesk or Service Desk environment, ideally within an ITIL framework. You have strong troubleshooting skills and working knowledge of Windows OS, Office 365, Active Directory, and service desk tools like Jira or Spiceworks. You're confident supporting users across More ❯

similar accredited vocational work related IT qualification. *CompTIA A+ and N+ certification or an IT related relevant Diploma or equivalent industry qualification or experience. *Advanced ECDL or equivalent knowledge. *ITIL Foundation Certificate or equivalent. Desirable *Technical IT degree qualification desirable. *Office365 qualifications Experience Essential *Experience providing application support within an ICT environment. *Extensive experience of working within defined Service Level. … Agreements & Service Level Targets. *High level of understanding of ITIL processes and Service Management best practice framework. Desirable *Relevant experience gained working within an IT Service Desk/Centre Team or equivalent First level/Application/Customer support function. *Experience in troubleshooting Office365 applications Additional Criteria Essential *A positive outlook with ability to use initiative and contribute as part More ❯

with project managers and service owners to align changes with customer expectations and minimal service disruption. We want to hear from you if you: Key Skills & Experience Experience in ITIL-based Incident, Problem, and/or Change Management roles within a service provider or cloud infrastructure environment. Proven experience managing major incidents in high-pressure environments, including out-of-hours … support. Strong understanding of ITIL v3 or v4 frameworks and service management best practices. Experience working with monitoring, ticketing, and ITSM tools (e.g., ServiceNow, Jira, Opsgenie). Excellent communication, stakeholder management, and analytical skills. Ability to lead cross-functional teams during incidents and post-mortem activities. The successful candidate will also participate in an on-call rotation to ensure More ❯

to Microsoft Intune, Autopilot or Azure AD* Experience with remote monitoring and management tools (e.g., ConnectWise, Datto RMM)* Relevant IT certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL Foundation To Apply... Please apply through this advert or email your CV directly to . By applying, you consent to your application being processed and submitted to the client for … this vacancy only. KEY SKILLS - First Line Support, Service Desk, IT Support, Microsoft 365, Windows 10, Active Directory, Customer Service, Troubleshooting, MSP, Intune, Azure AD, CompTIA, ITIL, Technical Support, Helpdesk, Surrey More ❯

re helping Comfortable with prioritising issues based on their impact and urgency. Proficiency with ITSM tools like Jira, ServiceNow or Halo Comfortable supporting both Mac and Windows users Familiaritywith ITIL-aligned practices (Incident, Change, Problem) Understands what good customer service looks like. Displays empathy and understanding in every interaction An interest in process improvement and automation, with curiosity about AI … A solid understanding of cybersecurity principles and remote support techniques Nice to have: Experience with enterprise video conferencing (e.g. Neat, Cisco) Knowledge of Okta or similar IDPs ITIL Foundation certification Familiarity with Jamf, Intune or Tanium We're on the move! Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in More ❯

The Role We are seeking a talented Solutions Architect with a deep understanding of defence collaboration technologies and security requirements to join our team. The Solutions Architect will play a key role in designing and implementing innovative solutions tailored to More ❯

in the business and best-in-class solutions, see where eXceptional takes you. Overview: The main purpose of this role is to deliver service desk functions as described by ITIL providing excellent support services for customers through ticket ownership, adhering to service level agreements. You will rotate through a minimum of three service desks utilising different ITSM’s which includes … our Technical Desk and Device Management and have shadowing sessions on our L2/L3 desks. Additionally, they will spend time with other ITIL service practices and departments within XMA. Responsibilities: Act as XMA’s first point of contact for all technical incidents and requests, logging and resolving issues via phone, email, or other channels in line with service level More ❯

salary & package Supportive team environment Are you ready to take the next step in your application support career? Are you a natural problem-solver with a solid knowledge of ITIL principles? Right to Work You must hold the long-term right to work in the UK without sponsorship as we're unable to offer skilled worker sponsorship currently. Defaqto's … procedures and optimise performance Experience with Azure DevOps Python Your approach to work Good communication and collaboration skills Proactive and eager to learn new skills Disciplined approach following the ITIL principles If you've got some experience in software support or as a junior developer, that's a big plus! Working Location We operate aHybrid working model with team members More ❯

supporting internal users on a range of 1st & 2nd line technical issues, ranging across hardware, software and other services. You'll be working alongside an established team, within an ITIL environment, dealing with users face to face, remotely and occasional walk ins. Must have NPPV3, SC, or DV Clearance is highly desirable. Key Responsibilities for the IT Service Desk Technician … escalation points in line with agreed service levels. Visit user desks or remote offices when required to provide on-site support Maintain accurate asset and configuration records. Understanding of ITIL processes Experience with ITSM tools. Excellent communication skills If you are interested in this role or looking for something similar, please contact Alex directly on (url removed) If you are More ❯

3rd Line Support Engineer (O365, PowerShell, ITIL, Azure, VMware) - Bolton- £35,000 - £40,000 Bolton - 5 days onsite Company I'm partnered with a leading retailer based in Bolton, who is experiencing rapid growth and is seeking a talented 3rd Line Support Engineer to join the dynamic team. As a company, they take pride on delivering excellent service & IT with … role. Proficient in server administration, network infrastructure, and troubleshooting. Solid understanding of Windows Scripting (PowerShell) Experience with O365, Exchange, Azure, Advanced VMware (vCenter/vSphere). Relevant certifications (e.g., ITIL V4, Azure Fundamentals) preferred. Excellent communication and interpersonal skills. Apply Now! If you're looking for the next step in your career and have a skill set which consists of More ❯

Architecture: Develop and maintain a service architecture model that ensures consistency, reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice. Organisational Design for Service Delivery: Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance. Business Analysis & Change: Drive … definition, and governance. Proficient in Business Analysis techniques with a track record of managing change initiatives. Expert-level use of Microsoft Visio for process and architectural modelling. Accredited in ITIL v4 with practical implementation experience. Project delivery experience with PRINCE2 and/or APMP certification. Effective communicator with strong stakeholder engagement and influencing skills. Desirable: Background in Defence, Government, or More ❯

Architecture: Develop and maintain a service architecture model that ensures consistency, reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice. Organisational Design for Service Delivery: Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance. Business Analysis & Change: Drive … definition, and governance. Proficient in Business Analysis techniques with a track record of managing change initiatives. Expert-level use of Microsoft Visio for process and architectural modelling. Accredited in ITIL v4 with practical implementation experience. Project delivery experience with PRINCE2 and/or APMP certification. Effective communicator with strong stakeholder engagement and influencing skills. Desirable: Background in Defence, Government, or More ❯

Deloitte's Investment Management & Wealth Operations and Domain Solutions (IM&W ODS) team offers end-to-end transformation services to clients in the Investment Management & Wealth sector. We combine deep knowledge of the industry and its challenges with technology and More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Atos is a global leader in data-driven, trusted and sustainable digital transformation and services. As a next generation digital business with More ❯

We are looking for a IT Support Engineer to join our Culligan UKI IT team. In this position, you'll play a crucial role in delivering first class IT support as you troubleshoot hardware and software applications across the UK More ❯

We are looking for a IT Support Engineer to join our Culligan UKI IT team. In this position, you'll play a crucial role in delivering first class IT support as you troubleshoot hardware and software applications across the UK More ❯

or Oracle Fusion Applications. Proven ability to manage and support complex Oracle environments (on-prem and/or cloud). Familiarity with infrastructure components supporting Oracle systems Experience with ITIL practices, preferably ITIL-certified. Demonstrated experience managing third-party vendors and support teams. Excellent communication and stakeholder management skills. Strong analytical and problem-solving abilities. Preferred Qualifications: ITIL v4 Certification More ❯

Experienced Change Manager (ITIL) wanted for a 6-month contract with a leading organisation in Manchester. £625/day via umbrella | Hybrid | immediate/August start. We're working with a well-established organisation in Manchester that is seeking an experienced Change Manager (ITIL) for a 6-month contract . This role is ideal for a seasoned contractor with a … strong ITIL background who thrives in governance, service assurance, and change enablement environments. The Role: You'll be embedded in the Service Management function, leading the Change Enablement process across the business. Your focus: ensure changes are properly assessed, approved, and implemented to reduce risk and disruption - while enabling faster value delivery. You'll also work with the Change, Event … Enablement roadmap and toolset. Key Responsibilities Lead and govern the end-to-end change management lifecycle Chair CAB meetings and provide expert assurance on changes Align change processes with ITIL 4 standards Collaborate with DevOps teams to integrate change control into CI/CD Use and improve automation tools to support efficient change handling Track KPIs, analyse trends, and drive More ❯

end to end programme process including the use of ServiceNow Integrated Risk Management module to support integrated IT risk Management processes. An understanding of the principals around CMMI, COBIT, ITIL, PMI, Prince2, ISO27001, SOC2. Cybersecurity or IT Risk Management experience which should include either control testing or compliance assessment experience. A strong understanding of system development life cycles approaches and … concepts (CMMI knowledge an asset). Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset). Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders such as CIOs and CEOs. Experience developing a control library and automating into ServiceNow IRM. Detailed knowledge of More ❯

end to end programme process including the use of ServiceNow Integrated Risk Management module to support integrated IT risk Management processes. An understanding of the principals around CMMI, COBIT, ITIL, PMI, Prince2, ISO27001, SOC2. Cybersecurity or IT Risk Management experience which should include either control testing or compliance assessment experience. A strong understanding of system development life cycles approaches and … concepts (CMMI knowledge an asset). Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset). Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders such as CIOs and CEOs. Experience developing a control library and automating into ServiceNow IRM. Detailed knowledge of More ❯

end to end programme process including the use of ServiceNow Integrated Risk Management module to support integrated IT risk Management processes. An understanding of the principals around CMMI, COBIT, ITIL, PMI, Prince2, ISO27001, SOC2. Cybersecurity or IT Risk Management experience which should include either control testing or compliance assessment experience. A strong understanding of system development life cycles approaches and … concepts (CMMI knowledge an asset). Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset). Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders such as CIOs and CEOs. Experience developing a control library and automating into ServiceNow IRM. Detailed knowledge of More ❯

end to end programme process including the use of ServiceNow Integrated Risk Management module to support integrated IT risk Management processes. An understanding of the principals around CMMI, COBIT, ITIL, PMI, Prince2, ISO27001, SOC2. Cybersecurity or IT Risk Management experience which should include either control testing or compliance assessment experience. A strong understanding of system development life cycles approaches and … concepts (CMMI knowledge an asset). Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset). Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders such as CIOs and CEOs. Experience developing a control library and automating into ServiceNow IRM. Detailed knowledge of More ❯

end to end programme process including the use of ServiceNow Integrated Risk Management module to support integrated IT risk Management processes. An understanding of the principals around CMMI, COBIT, ITIL, PMI, Prince2, ISO27001, SOC2. Cybersecurity or IT Risk Management experience which should include either control testing or compliance assessment experience. A strong understanding of system development life cycles approaches and … concepts (CMMI knowledge an asset). Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset). Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders such as CIOs and CEOs. Experience developing a control library and automating into ServiceNow IRM. Detailed knowledge of More ❯

pivotal part of the team that is responsible for the provision of the Ivanti toolset, reporting capability, team performance and quality monitoring all of which underpins the delivery of ITIL service management to the business as a whole. As a Senior level role, you will be expected to be an expert in your field with the capability to pass on … your knowledge to others working within the wider team based in Hartlepool, Chippenham and India. The successful candidate will have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS … Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO20000. Travelling may be required as part of the role as there is a need to attend customer locations and other NEC offices. Responsibilities Technical ownership of the Ivanti IT Service Management toolset Low level understanding of the Ivanti DB schema Highly experienced in the configuration of More ❯

Demonstrated experience deploying and maintaining Microsoft Endpoint Manager. Demonstrated experience using Active Directory Replication & Topology Management. Desired Technologies/Tools: Microsoft Certified Systems Engineer (MCSE) Information Technology Infrastructure Library (ITIL) Practitioner Microsoft Certified Solutions Administrator (MCSA) Clearance: Must Have an Active TS/SCI with Full Scope Poly. More ❯