of junior team members. Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and more »
of junior team members. Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and more »
Experience of working in a Service Desk environment (2nd - 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution more »
Experience supporting Microsoft Azure Working knowledge of Apple OS X and IOS Good working knowledge of Imaging and Deployment Tools including SCCM, Intune, Autopilot ITIL Foundation v3 Interpersonal and communications skills Excellent verbal and written communication skills Pro-active approach to work Ability to communicate complex technical issues to non more »
Policy, DNS, DHCP Working knowledge of Cisco network switches, routers, firewalls and VPN, DLP, antivirus, IDS/IPS, SIEM, SQL VDI, and Security concepts ITIL Foundation Certification Previous experience in a HIPAA/FDA regulated environment The role will be based in Trumbull CT USA. The salary for this position more »
Farringdon, Greater London, United Kingdom Hybrid / WFH Options
Metropolitan Thames Valley
certifications Excellent demand management, planning, organisation and prioritisation skills Ability to undertake out-of-hours work, during the evenings and at weekends Experience with ITIL environments and processes, preferably using ServiceNow To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background more »
An understanding of equalities issues and how best practice can be applied in the context of the duties and responsibilities of the post. Desirable: ITIL v3 or v4 Foundation Any accredited Service Desk qualification (not internal) Experience of working with remote teams and customers across time-zones. Remote Server Management more »
positive working relationships with colleagues and key external contacts EDUCATION/TECHNICALSKILLS University degree and 5 years’ relevant management experience Relevant IT certifications: Microsoft, ITIL PHYSICAL REQUIREMENTS/WORK ENVIRONMENT Work is performed in a designated professional office workstation and environment. Extensive use of office equipment to include computer, monitor more »
Ringwood, Hampshire, South East, United Kingdom Hybrid / WFH Options
Trusted Technology Ltd
analytical and problem-solving skills to achieve prompt resolution. Strong experience of incident and problem management. An understanding of service management standards and tools (ITIL) would be an advantage. Disaster Recover, Replication and Recovery. Storage technologies: SAN, Fibre Channel Switches etc. IaaS and Cloud technologies; Microsoft Azure, Office 365. Networking more »
to 40 highly qualified technical staff Strong negotiation skills Strong financial skills including P&L for the contract and developing proposal pricing. Worked within ITIL based framework, with experience of: Incident Management, Problem Management, Change Management, Release Management Experience of monitoring service against agreed service levels Experience in reporting and more »
integrated cloud services to the small to mid-size market. The Technical Delivery team plays a pivotal role in the technical aspects of the ITIL service delivery. The team are involved in client Incident Management, Service Request Fulfilment, Problem Management and provide support to wider activities around Operational Delivery, Change more »
City of Westminster, Greater London, United Kingdom
FDS
foster creativity, individual contribution, and team collaboration Desirable skills/experience: Flexibility and have a can-do attitude Vendor hardware repair accreditation Windows accreditation ITIL foundation Working as part of the FDS team you will gain access to a large library of training courses and accreditations to help further your more »
Employment Type: Permanent
Salary: £32000 - £36000/annum + £4,000 London Allowance
hardware, software, and networking technologies. Strong problem-solving skills and the ability to handle complex technical issues. Excellent communication and interpersonal skills. Familiarity with ITIL or other IT service management frameworks more »
please visit - https://www.cognita.com/career/itchange-and-asset-manager/What we're looking for Education, Experience, and Preferred Skills: ITIL knowledge and experience Bachelor’s degree or equivalent in an IT related subject Experience in a ITIL SAM process role Experienced in a ITIL process … role Technical Skills: IT Life-Cycle Management Asset Management (e.g. SAM, ITIL) ITIL 4 Intermediate qualification ITSM tool (e.g. ServiceNow, BMC Remedy, Freshservice) Software licensing tools (Snow, Flexera or equivalent) Optional Leadership Skills: Experience of engaging and building successful relationships with stakeholders of the change management process, including senior management more »
availability and performance. * A good understanding of telephony & phone systems, including SIP trunking and routing. * An understanding of change management/problem management. Desirable: * ITIL v3 Foundation * Microsoft Certified: AZ-900, Microsoft Certified: AZ-104, Microsoft Certified: AZ-700 * Office 365 - Exchange online/Teams/Intune * Microsoft Single Sign more »
Bristol, City of Bristol, United Kingdom Hybrid / WFH Options
Artis Recruitment
Sentinel etc. Experience cloud/hybrid technologies, e.g. Azure, AWS, converged, hybrid and cloud services (IaaS, PaaS), managed services and applications (SaaS). Operating ITIL processes. Creating and maintaining procedural documentation. Experience of working with ISO27001. Implementing technical security standards and procedures. Participating in ISO27001 audits and developing/delivering more »
business continuity compliant systems in a large international enterprise It would be great if you also have Knowledge of formal methodologies and frameworks – TOGAF, ITIL, AGILE Working knowledge of data protection and compliance standards of PCI-DSS and GDPR Experience of middleware technologies –Software AG Containerisation, microservices and orchestration technologies more »
changes and enhancements comply with the change framework, follow NAO architectural principles, and adhere to all change protocols and related administrative practices. • Lead all ITIL processes across NAO DS Teams for all technical services. • Develop, communicate, and execute a clear vision for our technology operations roadmap. Producing, maintaining, and publishing more »
exercises to test system resilience and recovery processes. Qualifications and Skills: 1. Bachelor's degree in InformationTechnology, Computer Science, or related field. 2. ITIL certification is mandatory. 3. Proven experience in a similar role, preferably in the banking or financial sector. 4. Strong knowledge of IT service delivery processes more »
technical support role Desirable Microsoft Certified Professional - Associate in Desktop or Infrastructure Advanced European Computer Driving Licence (ECDL) or MOS equivalent Prince 2 or ITIL Foundation Qualification Other Requirements Essential Provide out of hours/on call support as required Flexible approach to working various shift patterns and expectation to more »
HNC in an IS/IT related subject or relevant experience. Be able to create technical documentation for a technical audience. Working knowledge of ITIL framework. Technical investigation and problem-solving skills. Experience in troubleshooting technical problems involving software and operating systems. All Candidates must be willing and able to more »
configuration profiles, application packaging, compliance management and Autopilot Experience in scripting (eg PowerShell) Experience in Power BI a bonus Experience of working within the ITIL framework or working knowledge of service management concept Support hybrid meeting solutions and cloud printing Work to support and troubleshoot integrations into our tenant through more »
could be deployed while developing and manages an auditing process for the Office 365 ecosystem for both internal and external customers. Understanding of ITIL processes preferred & v3 certifications a major plus. more »
Secondary Role: IT Service Management (ITSM) Implement and manage IT service management processes, including incident management, risk registers and change management, in accordance with ITIL best practices. Serve as the primary point of contact for all IT-related issues and requests from the 22 GP practices and the PCN CIC more »
Primary Role: IT Service Management (ITSM) Implement and manage IT service management processes, including incident management, risk registers and change management, in accordance with ITIL best practices. Serve as the primary point of contact for all IT-related issues and requests from the 22 GP practices and the PCN CIC more »
