1,501 to 1,525 of 1,575 ITIL Jobs

/annum. This role will be based in Cambuslang. Responsibilities: - Make full use of IT Service Management (ITSM) tools available to work effectively and efficiently, complying with ITIL framework principles, ensuring resolutions or fulfilments are undertaken within agreed service level agreement(s) (SLAs). - Undertake ongoing Research & Development (R&D) and seek to identify areas to deliver innovation initiatives to … line with departmental policy. - Provide third line support on a day-to-day basis. - Oversee Operational Comms life cycle management, upgrades, capacity management, incident, change and problem management. Implement ITIL based processes and procedures across the infrastructure, exploiting the use of the service desk system to its maximum extent. - Maintain an in-depth knowledge of Operational Comms specialisms, providing expert … them refreshed - Experience of providing technical leadership to more junior colleagues, including within projects Desirable Skills: - University Degree in Digital Technology or Electronic Engineering related discipline or equivalent experience - ITIL V4: Foundation certification or higher If you would like to hear more about this opportunity please get in touch. More ❯

related tech such as Terraform or CloudFormation - Enhanced experience of AWS cloud technologies, e.g., ECS, EC2, VPC, Lambda, CFS. Ideally AWS certified. - Observability Systems, e.g., New Relic, CloudWatch, SquadCast - ITIL Qualified or awareness of the framework. Bonus Qualifications: -Experience with Linux system administration and troubleshooting. -Basic knowledge of AWS cloud technologies such as EC2, S3, RDS, and ECS. -Exposure to … databases such as MySQL, MariaDB, or Cassandra. -Understanding of monitoring tools (New Relic, CloudWatch, Nagios). -Awareness of ITIL frameworks and structured service operations. -NISC2 or similar security qualifications or knowledge Why should you join us? Brand new collaborative, open-concept office for those days when you want to work collaboratively in person! We're located in the Waterloo tech More ❯

their application across range of programs. Knowledge and experience of core IT capabilities including Cloud, Infrastructure & Networks, Application including development, Data including database, analytics, AI and ML, ITSM including ITIL, Cyber Security, Automation. Highly skilled at solutioning and designing complex mission critical systems and services which meet customer needs whilst remaining implementable within schedule and budget. Excellent communications skills to … their application across range of programs. Knowledge and experience of core IT capabilities including Cloud, Infrastructure & Networks, Application including development, Data including database, analytics, AI and ML, ITSM including ITIL, Cyber Security, Automation. Highly skilled at solutioning and designing complex mission critical systems and services which meet customer needs whilst remaining implementable within schedule and budget. Excellent communications skills to More ❯

STRATEGOS (est. 2008) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that identifies and provides usable solutions (non-personnel support services, consulting, training, and engineering) to the US Government and its partners. Strategos provides three distinct services designed to More ❯

Select how often (in days) to receive an alert: Customer Delivery Manager Location: UK - Cust. Site ENG Job-ID: 214546 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team In short - we drive the delivery of More ❯

and progression of further Managed Services business. Highlight inefficiencies in internal communication and interaction between operating groups for more timely and effective service operations. ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE Minimum ITIL CSI certification. Minimum 4 years’ experience in an externally facing SDM role. Experience in delivering fully outsourced Service Desk and Infrastructure Management services. Extensive experience in delivering successful CSI initiates. … time management, multitasking and prioritisations skills and be experienced in working in a fast-paced environment. Excellent communication, customer presentation and customer relationship building skills. DESIRED KNOWLEDGE, SKILLS & EXPERIENCE ITIL certification. Technical experience with supporting corporate IT environments specially Microsoft and Citrix estates will be an added bonus. Prior experience in Incident or Problem Management. KEY COMPETENCIES REQUIRE FOR ROLE More ❯

Partner with developers, product owners, and third-party vendors to enhance and maintain platforms including AWS Connect, ServiceNow CSM, and OpenText. Drive system improvements, compliance, and operational resilience using ITIL practices. Monitor performance, analyse trends, and implement preventative solutions. Contribute to the design and delivery of application roadmaps with a focus on long-term business value. Your Experience Proven experience … database expertise (SQL Server, PostgreSQL, MySQL). Familiarity with GDPR, PII handling, and data security best practices. A strong technical foundation with a collaborative, solutions-oriented approach. Knowledge of ITIL v3 for incident and problem management. If this role is for you, please apply below More ❯

seeking out new technologies to enhance our capabilities. Required Experience: Minimum of 2 years of experience in a similar role, with a strong understanding of Service Desk operations and ITIL-aligned processes. Solid experience in troubleshooting and supporting various IT systems and environments. Preferred Experience: Microsoft Azure: Proficiency in managing and supporting Azure environments. System Center Operation Manager: Experience with … 365. SAN Technologies: Experience with NetApp, HP 3PAR, Dell PowerStore, and Metro Node. Server Technologies: Familiarity with HP Synergy, Dell PowerEdge. Automation Technologies: Skills in PowerShell, HashiCorp Terraform, Ansible. ITIL Foundation: Certification preferred. Salary & Benefits: Up to £50,000 per annum (depending on experience and certifications) Annual Bonus: 10% On-Target Bonus (paid annually around June) Life Assurance: 10x Salary More ❯

Major Incident Manager Lead. Participate in a rota covering core hours and on-call support outside of these times. What are we looking for in the successful candidate? Essential: ITIL Foundation certification (or equivalent). Strong communication and stakeholder management skills. Ability to remain calm, logical, and professional under pressure. Proven ability to prioritise, multitask, and take ownership. Comfortable leading … senior stakeholders through high-impact incidents. Desirable: ITIL Intermediate, SIAM Foundation, or Lean Six Sigma certifications. Experience in a Managed Services environment. What can we offer you? Referral Bonus Earn £1000 when you refer a friend to join us! Endless Learning Get access to Linked In Learning with over 16,000 expert-led tutorials to help you grow your skills More ❯

and able to translate business requirements into technical solutions. Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow. Ensure adherence to all ITIL processes Identify, train, and communicate best practices related to ServiceNow development and usage to customers and employees Requirements: Bachelors in Computer Science or equivalent Minimum of 3+ years ServiceNow platform … in ServiceNow (Scoped App, Business Rules, Script Includes, UI Pages, UI Macros, etc.) Experience in working a large-scale development work on ServiceNow Experience developing apps using ServiceNow Platform ITIL V3 or 2011 Certification Candidate should have excellent verbal and written communication skills and able to multi-task in a fast paced, high volume environment Clearance Level: Must be a More ❯

Location : London, Hybrid Salary : Competitive + Benefits Role type: Permanent Hours : 35 hours Main Purpose: Effective management of IT Risks, and their associated Controls, is a key aspect of the maturing IT organisation but something that can be hard to More ❯

About the role: Either as part of a Professional Services Consultancy team or working alone, a Consultant will deliver a range of Consultancy services that relate to the development and implementation of innovative and effective solutions for Fusion's customers More ❯

of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning and demonstrate examples where this has been done ServiceNow CSA certification would … and adapting to new requirements as required Assisting with system testing and UAT Providing advice and guidance to customers on the best approaches for implementing ServiceNow in terms of: ITIL best practice, ServiceNow best practice, Industry trends and use of ServiceNow Keeping abreast of industry trends in Service Management and developments in the ServiceNow portfolio Sharing of best practices and More ❯

DV Cleared Security Assurance Co-ordinator - London 5 days a week onsite - market rates inside IR35 -until 27.03.2027 Top 2 Evaluation Criteria 1. Active DV Clearance and a sole UK National 2. Strong background in information security, compliance, or assurance. More ❯

Life on the team In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible for consistently More ❯

Responsibilities: - Developing and reviewing technical communications deliverables including cybersecurity documentation, operational procedures, plans, action reports, and meeting minutes, coordinating with Incident Management teams to obtain necessary input data. - Preparing, reviewing, editing, and maintaining program technical documents, standard operation procedures, work More ❯

not Essential Previous training/qualifications within Information Technology field. Practical experience of Intelligent Infrastructure Management COMPTIA A+ COMPTIA Network + COMPTIA Server + Information Technology Infrastructure Library - Foundation (ITIL) If you feel you have the required skills and experience, click apply now to be considered as our Smart Hands Break Fix Engineer - we'd love to hear from you More ❯

delivering digital change not just systems, but culture, service and outcomes. A clear grasp of operational risk, regulatory requirements, and service standards in customer-centric settings. Relevant professional certifications (ITIL, PRINCE2, CISSP, CISM, ICA etc) are highly desirable What you'll bring: Proven leadership across IT and operations, ideally within a regulated environment (financial services or similar). A track … delivering digital change not just systems, but culture, service and outcomes. A clear grasp of operational risk, regulatory requirements, and service standards in customer-centric settings. Relevant professional certifications (ITIL, PRINCE2, CISSP, CISM, ICA etc) are highly desirable. This isn’t just about keeping the lights on. It’s about modernising and reimagining how a trusted mutual delivers value to More ❯

Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial management with practical More ❯

Umbrella Engagement - 6 Months Initial - Must have Outstanding Communication Skills and hold an ITIL Accreditation within either Problem or Major Incident Management Looking for someone with either and indepth knowledge of Problem Management or someone with an indepth knowledge of Major Incident Management. The successful candidates must be used to working within a Team of Service Management Consultants in a More ❯

Knowledge Essential Postgraduate qualification or equivalent relevant experience, preferably within a digital/IT subject and/or healthcare subject area Evidence of continuous professional development through their career ITIL Foundation Desirable Prince2 Agile certification, or equivalent qualification ITIL Specialist In depth understanding of the product needs of Betsi Cadwaladr University NHS Trust and its Divisions Experience Essential Product management More ❯

background or large multinational experience . Experienced in audit (external and internal) and familiar with Internal Audit standards. Technology Risk/Technology Audit/Technology Controls Certifications: CISA, ITIL, COBIT (CISSP, CISM, CRISC, Prince2 ISO27001 desirable) Able to make a high impact on management, to manage stakeholders and to communicate clearly. Display a passion for working in teams and help … drive personal development. IT process knowledge e.g. as defined in standards like ITIL, Cobit, ISO, or British Standards Possess IT knowledge on IT networks, operating systems, databases, and applications, ideally including the Microsoft stack, Cloud technologies and SAP. Well-versed in assessing business and technology risks and controls, be able to articulate the risks, and recommend business-focused solutions. Able More ❯

background or large multinational experience . Experienced in audit (external and internal) and familiar with Internal Audit standards. Technology Risk/Technology Audit/Technology Controls Certifications: CISA, ITIL, COBIT (CISSP, CISM, CRISC, Prince2 ISO27001 desirable) Able to make a high impact on management, to manage stakeholders and to communicate clearly. Display a passion for working in teams and help … drive personal development. IT process knowledge e.g. as defined in standards like ITIL, Cobit, ISO, or British Standards Possess IT knowledge on IT networks, operating systems, databases, and applications, ideally including the Microsoft stack, Cloud technologies and SAP. Well-versed in assessing business and technology risks and controls, be able to articulate the risks, and recommend business-focused solutions. Able More ❯

services (Exchange Online, Teams, SharePoint). Serve as an escalation point for infrastructure incidents, leading root cause analysis and resolution. Own IT Disaster Recovery coordination, readiness, and documentation. Champion ITIL-based practices (incident, change, configuration) to improve service reliability. Manage outsourced infrastructure partners to ensure SLA adherence and service improvements. Ensure platforms comply with security, audit, and operational standards. Collaborate … Proven leadership of multi-site infrastructure operations in cloud, network, and collaboration. Expert in Microsoft 365, Azure, enterprise networking, and infrastructure security. Skilled in vendor management, team development, and ITIL practices. Strong communicator with ability to influence diverse stakeholder groups. Disclaimer: The role is only open to candidates with full right-to-work in the UK and can travel to More ❯

services (Exchange Online, Teams, SharePoint). * Serve as an escalation point for infrastructure incidents, leading root cause analysis and resolution. * Own IT Disaster Recovery coordination, readiness, and documentation. * Champion ITIL-based practices (incident, change, configuration) to improve service reliability. * Manage outsourced infrastructure partners to ensure SLA adherence and service improvements. * Ensure platforms comply with security, audit, and operational standards. * Collaborate … Proven leadership of multi-site infrastructure operations in cloud, network, and collaboration. * Expert in Microsoft 365, Azure, enterprise networking, and infrastructure security. * Skilled in vendor management, team development, and ITIL practices. * Strong communicator with ability to influence diverse stakeholder groups. Disclaimer: The role is only open to candidates with full right-to-work in the UK and can travel to More ❯