1,601 to 1,625 of 2,057 ITIL Jobs

will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception … overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure ...

will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception … overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure ...

will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception … overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure ...

will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception … overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure ...

will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception … overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure ...

will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception … overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure ...

will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception … overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure ...

will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception … overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure ...

will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception … overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure ...

wide range of queries, troubleshooting issues across hardware, software and networks, and maintaining clear and accurate documentation. You'll be working to established ITIL processes and supporting colleagues to resolve escalations and share knowledge across the team. What you'll be doing: Responding to technical support requests and delivering … Active Directory/Microsoft Entra Microsoft 365, Teams, SharePoint Microsoft Azure and Intune Business Central/Dynamics 365 SQL Scripting languages such as Python ITIL-based processes What you'll bring: Strong knowledge of Windows 10/11 Confident communication skills with a focus on delivering excellent customer service Ability ...

email, triaging reported problems, resolving where possible and escalating to senior colleagues when required. Log and manage support calls using service desk tools and ITIL-aligned processes, consistently working towards high customer satisfaction, first-call resolution, and wider company KPIs. Build and maintain strong customer relationships, including occasional on-site … Windows-based desktops and laptops. Experience required: Previous experience in a 1st line IT support role troubleshooting across Microsoft 365 A working knowledge of ITIL, incident, problem, and change management. Experience taking responsibility and ownership of stakeholders and tasks. A strong desire to deliver excellent, proactive customer service. Excellent organisational ...

Senior ITIL Problem Management Lead About the role you're considering Here we have a great opportunity to join our team as a Lead Problem Manager! We are seeking a seasoned and strategic Senior ITIL Problem Management Lead to own and drive the Problem Management process across our enterprise … considering Here we have a great opportunity to join our team as a Lead Problem Manager! We are seeking a seasoned and strategic Senior ITIL Problem Management Lead to own and drive the Problem Management process across our enterprise IT landscape. This role is pivotal in ensuring the stability ...

Senior ITIL Problem Management Lead About the role you're considering Here we have a great opportunity to join our team as a Lead Problem Manager! We are seeking a seasoned and strategic Senior ITIL Problem Management Lead to own and drive the Problem Management process across our enterprise … considering Here we have a great opportunity to join our team as a Lead Problem Manager! We are seeking a seasoned and strategic Senior ITIL Problem Management Lead to own and drive the Problem Management process across our enterprise IT landscape. This role is pivotal in ensuring the stability ...

Strong background in IT infrastructure (servers, networking, cloud, virtualisation, storage, security, etc.). Hands-on experience is a plus. Service Management: Deep understanding of ITIL frameworks and best practices. ITIL certification is desirable. Project Management: Experience managing IT infrastructure projects using Agile, Waterfall, or hybrid methodologies. PMP, PRINCE2, or equivalent ...

stakeholders Requirements: 3–5 years' experience in a Service Delivery or Service Management leadership role within a complex or regulated setting Strong understanding of ITIL 4 and proven experience embedding ITIL processes Hands on experience with ITSM tools such as Halo ServiceNow Remedy or Jira Service Management Experience managing suppliers … SLAs and improving service performance Knowledge of public cloud hybrid hosting ISO 20000 ISO 27001 and SIAM Strong communication leadership and stakeholder management skills ITIL v4 Practitioner certification (essential) SIAM or SDI certifications (desirable) Additional information: You must already hold SC clearance and be eligible for DV Hybrid working with ...

stakeholders Requirements: 3–5 years’ experience in a Service Delivery or Service Management leadership role within a complex or regulated setting Strong understanding of ITIL 4 and proven experience embedding ITIL processes Hands on experience with ITSM tools such as Halo ServiceNow Remedy or Jira Service Management Experience managing suppliers … SLAs and improving service performance Knowledge of public cloud hybrid hosting ISO 20000 ISO 27001 and SIAM Strong communication leadership and stakeholder management skills ITIL v4 Practitioner certification (essential) SIAM or SDI certifications (desirable) Additional information: You must already hold SC clearance and be eligible for DV Hybrid working with ...

environment. This role is ideal for individuals with experience in IT support or service operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests are handled … interactions. Use and improve knowledge articles in Confluence. Support major incident communication and coordination. Contribute to service improvement initiatives. Work in alignment with ITIL 4 practices and ISO 20000 processes. What we're looking for ITIL 4 Foundation Experience in an IT support or customer-facing technical role. Working knowledge ...

transformation, tasked with the insourcing of IT services from external providers to an internal operating model. The Infrastructure Ops Manager will implement rigorous ITIL processes, establish a FinOps culture to control cloud expenditure, and lead on infrastructural compliance. This is a technical leadership role requiring hands-on expertise in navigating … reserved instances) Manage ongoing relationships with hardware, software, and connectivity vendors, ensuring value for money and strict SLA adherence Design and embed ITIL practices for Incident, Problem, Request, and Change Management. Establish a functional Change Advisory Board to govern risk. Drive improvements in First Contact Resolution (FCR) and Customer Satisfaction ...

transformation, tasked with the insourcing of IT services from external providers to an internal operating model. The Infrastructure Ops Manager will implement rigorous ITIL processes, establish a FinOps culture to control cloud expenditure, and lead on infrastructural compliance. This is a technical leadership role requiring hands-on expertise in navigating … reserved instances) Manage ongoing relationships with hardware, software, and connectivity vendors, ensuring value for money and strict SLA adherence Design and embed ITIL practices for Incident, Problem, Request, and Change Management. Establish a functional Change Advisory Board to govern risk. Drive improvements in First Contact Resolution (FCR) and Customer Satisfaction ...

transformation, tasked with the insourcing of IT services from external providers to an internal operating model. The Infrastructure Ops Manager will implement rigorous ITIL processes, establish a FinOps culture to control cloud expenditure, and lead on infrastructural compliance. This is a technical leadership role requiring hands-on expertise in navigating … reserved instances) Manage ongoing relationships with hardware, software, and connectivity vendors, ensuring value for money and strict SLA adherence Design and embed ITIL practices for Incident, Problem, Request, and Change Management. Establish a functional Change Advisory Board to govern risk. Drive improvements in First Contact Resolution (FCR) and Customer Satisfaction ...

Microsoft 365). • Perform advanced troubleshooting for incidents and problems, owning major incidents end-to-end. • Implement patches, upgrades, hardening and configuration changes under ITIL and GxP change control. • Maintain monitoring, alerting, observability and capacity planning. • Ensure high availability and performance across on-prem and cloud environments. 2. Infrastructure & Team … leading a small team or acting as an informal technical lead. • Experience in regulated, manufacturing, healthcare or pharma environments is highly desirable. • Familiarity with ITIL processes and structured documentation. Skills & Attributes • Deep technical expertise with willingness to remain hands‐on. • Strong troubleshooting mindset; calm under pressure. • Clear communicator able ...

Microsoft 365). • Perform advanced troubleshooting for incidents and problems, owning major incidents end-to-end. • Implement patches, upgrades, hardening and configuration changes under ITIL and GxP change control. • Maintain monitoring, alerting, observability and capacity planning. • Ensure high availability and performance across on-prem and cloud environments. 2. Infrastructure & Team … leading a small team or acting as an informal technical lead. • Experience in regulated, manufacturing, healthcare or pharma environments is highly desirable. • Familiarity with ITIL processes and structured documentation. Skills & Attributes • Deep technical expertise with willingness to remain hands‐on. • Strong troubleshooting mindset; calm under pressure. • Clear communicator able ...

support or service management environment Foundation understanding in IT service delivery and understanding of Major Incident and Problem Management processes. Working knowledge of ITIL practices and terminology Strong communication skills, able to explain technical issues to both IT and business stakeholders Methodical approach to managing tasks and following … skills Desirable Skills: Experience supporting or working with senior stakeholders and learning how to drive process adherence Exposure to financial services or regulated sectors ITIL or other ITSM certifications in progress or completed Experience using ITSM platforms (eg, ServiceNow, Remedy, BMC, Cherwell) Interest in professional development and growing knowledge ...

duties. Professional Qualifications/Education Degree level or equivalent professional experience. Relevant accreditations in Dynamics 365 and PowerApps development, configuration, and support. ITIL Foundation certification. Experience in Agile/DevOps environments. Understanding of ICT standards (HMG Security Policy Framework, ITIL V3, ISO/IEC 27001, etc.). Experience Required Proven ...

strong knowledge in Windows operating systems, Mac OS, system configuration, and troubleshooting will all play a critical role. Skills Windows 11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair Key Responsibilities: 1. Reimaging Machines: Own the reimage laptops/desktops via SCCM using PXE. Maintain spare … process optimization and enhancement. Qualifications: 1. Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 2. ITIL Certified 3. Proven experience as a deskside/end user computing or similar role, 4. In-depth knowledge of O365, Operating system. Windows ...