176 to 200 of 1,529 ITIL Jobs

environment. Excellent stakeholder management and communication skills. Proficiency in project management tools (e.g., MS Project, JIRA, Confluence, Power BI). Desirable Qualifications: PRINCE2, PMP, or Agile certification. Familiarity with ITIL or service management principles. Life Science GxP knowledge Clarity PPM and AgilePPM (DSDM) knowledge would be a plus More ❯

environment. Excellent stakeholder management and communication skills. Proficiency in project management tools (e.g., MS Project, JIRA, Confluence, Power BI). Desirable Qualifications: PRINCE2, PMP, or Agile certification. Familiarity with ITIL or service management principles. Life Science GxP knowledge Clarity PPM and AgilePPM (DSDM) knowledge would be a plus More ❯

technical excellence and exceptional customer service, Cipher IT has built a strong reputation for delivering innovative solutions and maintaining the highest standards of support. What sets them apart: Implementing ITIL processes for continuous improvement Strong focus on cyber security services and on the pathway to becoming accredited assessors Collaborative, "can-do" culture with a founder-led approach Genuine commitment to More ❯

technical excellence and exceptional customer service, Cipher IT has built a strong reputation for delivering innovative solutions and maintaining the highest standards of support. What sets them apart: Implementing ITIL processes for continuous improvement Strong focus on cyber security services and on the pathway to becoming accredited assessors Collaborative, "can-do" culture with a founder-led approach Genuine commitment to More ❯

technical excellence and exceptional customer service, Cipher IT has built a strong reputation for delivering innovative solutions and maintaining the highest standards of support. What sets them apart: Implementing ITIL processes for continuous improvement Strong focus on cyber security services and on the pathway to becoming accredited assessors Collaborative, "can-do" culture with a founder-led approach Genuine commitment to More ❯

years of customer service experience, preferably in a senior role. Proven leadership, change management, and results delivery experience. Strong communication and stakeholder relationship-building skills. Experience working within an ITIL-driven environment. Continuous improvement mindset and proactive problem-solving approach. Required Behaviours & Traits: Strategic thinker with a focus on actionable outcomes. Strong leadership, with the ability to develop teams and More ❯

years of customer service experience, preferably in a senior role. Proven leadership, change management, and results delivery experience. Strong communication and stakeholder relationship-building skills. Experience working within an ITIL-driven environment. Continuous improvement mindset and proactive problem-solving approach. Required Behaviours & Traits: Strategic thinker with a focus on actionable outcomes. Strong leadership, with the ability to develop teams and More ❯

QRadar (key focus), Splunk, or Microsoft Sentinel. Strong grasp of network traffic analysis, vulnerability management, and ethical hacking techniques. Solid understanding of DFIR principles and evidence handling. Knowledge of ITIL processes - Incident, Problem, and Change Management. Comfortable working autonomously in a 24/7 or on-call operations environment. Excellent communication and stakeholder engagement skills. Certifications (Preferred): CISSP, GIAC (GCIA More ❯

guidance and coaching to junior team members. Share knowledge and best practices to enhance team performance. Certifications desired: Microsoft 365 administrator certification or other relevant Microsoft certifications are desired. ITIL Foundation certification v4.0 (preferred) Full UK driving licence Experience required: Proven experience with at least 2 years in a similar role providing 2nd line IT support. Strong knowledge of Microsoft More ❯

and training engagement metrics. Data accuracy and process standardisation improvements • Vendor performance and roadmap alignment. QUALIFICATIONS . Degree or equivalent experience in Information Systems, Computer Science, or related field. ITIL, PRINCE2, or Agile certification (desirable). ERP-related certification (e.g., Microsoft Dynamics, SAP, Infor) advantageous. EXPERIENCE & SKILLS. Proven experience managing or supporting ERP systems in a multi-site or enterprise More ❯

and training engagement metrics. Data accuracy and process standardisation improvements • Vendor performance and roadmap alignment. QUALIFICATIONS . Degree or equivalent experience in Information Systems, Computer Science, or related field. ITIL, PRINCE2, or Agile certification (desirable). ERP-related certification (e.g., Microsoft Dynamics, SAP, Infor) advantageous. EXPERIENCE & SKILLS. Proven experience managing or supporting ERP systems in a multi-site or enterprise More ❯

or Service Desk role • Strong understanding of IT systems and troubleshooting techniques • Familiarity with Microsoft Office and IT Service Management (ITSM) tools • Knowledge of Cisco networking equipment • Understanding of ITIL frameworks • Excellent communication skills in English (written and verbal) • Strong organisational skills and ability to work under pressure About Us Comms-care, part of the Ingram Micro Group, is a More ❯

variety of the field's concepts, practices and procedures. Good knowledge of Microsoft Windows 10 & 11, O365, Entra, Intune and Active Directory. Considered a big plus is exposure to ITIL, SDI or equivalent IT Service Management methodology, and experience working to a security compliance framework. Effective troubleshooting, problem solving and a keen attention to detail. Ability to multitask, prioritise and More ❯

of hands-on technical work, not just team oversight. Experience managing a small helpdesk or regional support function. Calm under pressure, service-focused, and confident in supporting senior users. ITIL aligned mindset and solid fundamentals across modern endpoint tech. Flexibility for occasional out-of-hours work when needed. Why it's worth a look: Small team, big impact. High standards More ❯

and knowledge transfer materials. Define SLAs and KPIs. Essential Skills & Experience Minimum 5 years' experience in Service Architecture, Service Management, or requirements development. Strong analytical and critical thinking skills. ITIL v4 Foundation certification. Proven ability to manage multiple workstreams. Excellent verbal and written communication skills. Proficiency in MS Office Suite and MS Project. Experience delivering ICS solutions. Deep understanding of More ❯

and knowledge transfer materials. Define SLAs and KPIs. Essential Skills & Experience Minimum 5 years' experience in Service Architecture, Service Management, or requirements development. Strong analytical and critical thinking skills. ITIL v4 Foundation certification. Proven ability to manage multiple workstreams. Excellent verbal and written communication skills. Proficiency in MS Office Suite and MS Project. Experience delivering ICS solutions. Deep understanding of More ❯

attention to detail. Team-focused, self-motivated, and enthusiastic with a desire to learn. Customer-focused with strong communication skills at all levels. Desirable Qualifications/Training: SCCM training ITIL Foundation Azure Fundamentals Windows Server Intune Endpoint Administration Working Arrangements & Conditions Flexible shift patterns between 8:00am – 7:00pm (pre-planned rota). Liaise with users at all levels in More ❯

/IP, VPNs, Wi Fi troubleshooting). Nice to have Certifications such as Microsoft 365 Certified (Fundamentals/Endpoint Administrator/Enterprise Administrator Expert), CompTIA A+/Network+, or ITIL 4 Foundation. Experience with endpoint management tools (e.g., Intune/Autopilot, SCCM) and Azure administration. Familiarity with macOS and iOS device support. Exposure to MSP tools/processes (ticketing, SLAs More ❯

administration and full Office Suite 3 Years + experience with Microsoft Active Directory, Intune and Azure Experience in troubleshooting software and hardware faults Proven knowledge and understanding of ITIL principles Proven leadership skills with the ability to effectively manage teams, remain composed, and drive results under pressure Confidence in communicating with people and understanding their IT concerns Ability to form More ❯

to intranet or collaboration platform projects. Exposure to project work and working with cross-functional teams. Desirable Criteria Qualifications: Microsoft 365 Certified: Administrator Associate (MS-102) or working towards. ITIL Foundation or project management certification (e.g., PRINCE2 Foundation). Skills: Experience with Microsoft Intune or Azure AD. Familiarity with Microsoft Power Platform (Power Automate, Power Apps). Understanding of compliance More ❯

administration and full Office Suite 3 Years + experience with Microsoft Active Directory, Intune and Azure Experience in troubleshooting software and hardware faults Proven knowledge and understanding of ITIL principles Proven leadership skills with the ability to effectively manage teams, remain composed, and drive results under pressure Confidence in communicating with people and understanding their IT concerns Ability to form More ❯

to intranet or collaboration platform projects. Exposure to project work and working with cross-functional teams. Desirable Criteria Qualifications: Microsoft 365 Certified: Administrator Associate (MS-102) or working towards. ITIL Foundation or project management certification (e.g., PRINCE2 Foundation). Skills: Experience with Microsoft Intune or Azure AD. Familiarity with Microsoft Power Platform (Power Automate, Power Apps). Understanding of compliance More ❯

to intranet or collaboration platform projects. Exposure to project work and working with cross-functional teams. Desirable Criteria Qualifications: Microsoft 365 Certified: Administrator Associate (MS-102) or working towards. ITIL Foundation or project management certification (e.g., PRINCE2 Foundation). Skills: Experience with Microsoft Intune or Azure AD. Familiarity with Microsoft Power Platform (Power Automate, Power Apps). Understanding of compliance More ❯

in requirements gathering, analysis, and process mapping (e.g. BPMN, Visio, Lucidchart, Miro). Workshop facilitation and problem-solving expertise. Familiarity with IT Service Management or governance frameworks (JSM/ITIL experience desirable). A curious mindset and ability to quickly grasp new technologies - exposure to Identity & Access Management is a plus. Excellent written and verbal communication skills with a structured More ❯

Familiarity with configuration management tools (Ansible, Puppet, SCCM). Experience in monitoring and alerting systems (e.g., Zabbix, Prometheus, SolarWinds). Scripting experience (Bash, PowerShell, or Python). Knowledge of ITIL processes and service management best practices. Previous experience in utilities, energy, or critical infrastructure sectors. More ❯