telecommunication (TCP/IP, OIS/CMIP/X25), operating systems (windows, UNIX, and linux), database/DBMS (oracle, MS access, sybase) and applications (tivoli, peopleSoft) Applies principles of ITIL, SEI/CMM to engineering work Provides oversight/management of systems engineering teams Requirements Bachelor's degree with at least 8 years of relevant experience may substitute associate's More ❯
team lead exposure Confident working with: Microsoft 365 (Exchange Online, SharePoint, Teams) Windows Server & Active Directory Networking basics (DNS, DHCP, VPNs, firewalls) Remote desktop and RMM tools Knowledge of ITIL/service desk practices Excellent communication and organisational skills What's in It for You Salary up to £42,000 DOE Clear progression path into Service Desk Manager role Funded More ❯
Birmingham, England, United Kingdom Hybrid / WFH Options
Anson McCade
to work across technical and business teams. Relevant certifications (e.g., CISSP, GIAC, SC-200, Splunk, IBM QRadar Specialist, Chronicle Security Engineer) are advantageous. Cloud security knowledge (AWS, Azure) and ITIL processes is desirable. Ability to participate in a 24/7 on-call rota. If you’re an ambitious SOC Engineer with a passion for detection engineering and security innovation More ❯
SOAP APIs Active DoD Secret clearance (or ability to obtain/maintain) PREFERRED SKILS JavaScript (Glide), PowerShell, or Python scripting Experience with ServiceNow Discovery, Orchestration, SecOps, or Event Management ITIL v4 Foundation WHY JOIN US At Caelum Research, you'll play a pivotal role in strengthening the IT backbone that supports our national-level mission. You'll work alongside top More ❯
for test automation and continuous improvement ?? What You Bring Proven experience leading testing in complex environments Strong background in manual testing, with exposure to automation Deep understanding of ITSM, ITIL, and ServiceNow Confident in stakeholder engagement and team leadership Eligible for SC Clearance (British Citizen, UK resident 5+ years) ?? Why You'll Love It Here ?? Flexible Work Week with TOIL More ❯
Borehamwood, Hertfordshire, England, United Kingdom
Nouvo Recruitment (London) Ltd
a site visit. To log all calls on the tickets logging system and maintain full documentation To maintain user security on all systems Ensures that internal SLA’s and ITIL processes are followed Maintain a knowledge base of any software or hardware problems detected To arrange for external support visit where problems cannot be resolved remotely Manage the 1st line More ❯
Waterlooville, Hampshire, South East, United Kingdom Hybrid / WFH Options
The Workshop
supporting Microsoft Windows and Apple Mac devices. Proficiency with Microsoft 365, including Exchange, SharePoint, OneDrive, and Intune. Basic understanding of networking (DNS, Wi-Fi, VLANs, VPNs). Familiarity with ITIL and Cyber Essentials frameworks. Ability to manage ticket triage, prioritisation, and escalation effectively. A motivated team player with excellent problem-solving skills. Benefits Competitive salary of £26,500. Company pension More ❯
plans to enhance IT service delivery and support the mission-critical operations of the Army Aviation Center of Excellence. Ensure compliance with government regulations and industry best practices, including ITIL, to optimize service delivery and customer satisfaction. Manage and coordinate cross-functional teams focused on Audio/Visual Support, Systems Administration & Cloud Support, Customer Service Support Center, Cyber Compliance & Support More ❯
Borehamwood, Hertfordshire, United Kingdom Hybrid / WFH Options
Interaction Recruitment
more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include: Remote/On Site Support, Ticket management, Experience working in an ITIL environment. Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired. Email services (Exchange, Exchange Online, Mimecast, Gmail) MDM Solutions (Intune, Jamf) SharePoint Online More ❯
Ability to manage multiple tasks and prioritize effectively. Degree or certification in IT, Computer Science, or related field (desirable) Experience with SQL or other data query languages. Familiarity with ITIL or other service management frameworks. If you re interested in the position, please apply online with your CV. BARNPERM By applying to this job advertisement, you confirm you have read More ❯
Ability to manage multiple tasks and prioritize effectively. Degree or certification in IT, Computer Science, or related field (desirable) Experience with SQL or other data query languages. Familiarity with ITIL or other service management frameworks. If you’re interested in the position, please apply online with your CV. BARNPERM By applying to this job advertisement, you confirm you have read More ❯
Enfield, Enfield Highway, Greater London, United Kingdom
Osborne Appointments
Ability to manage multiple tasks and prioritize effectively. Degree or certification in IT, Computer Science, or related field (desirable) Experience with SQL or other data query languages. Familiarity with ITIL or other service management frameworks. If you’re interested in the position, please apply online with your CV. BARNPERM By applying to this job advertisement, you confirm you have read More ❯
Bradford, West Yorkshire, Yorkshire, United Kingdom
Erin Associates
services and resources enable compliance with relevant standards/policies. This IT Team Lead role will expect you to deliver effective incident management, problem management, change management and other ITIL lifecycle processes as required. As is expected in this type of role, you will implement best practices across the IT service lifecycle. Package: 37.5 hours per week 31 days holidays More ❯
work independently and collaboratively within a technical team. Experience with Intune/Endpoint Manager. Familiarity with SCCM or similar deployment technologies. Scripting knowledge (PowerShell, batch scripting). Awareness of ITIL or experience working within IT service frameworks. Benefits Staff discount for online store 23 days Holiday +BHs Company events Refer a friend Scheme - £150 On-site Fully Equipped Gymnasium Competitive More ❯
work independently and collaboratively within a technical team. Experience with Intune/Endpoint Manager. Familiarity with SCCM or similar deployment technologies. Scripting knowledge (PowerShell, batch scripting). Awareness of ITIL or experience working within IT service frameworks. Benefits Staff discount for online store 23 days Holiday +BHs Company events Refer a friend Scheme - £150 On-site Fully Equipped Gymnasium Competitive More ❯
networking basics. Excellent communication and customer service skills. Nice to have Hands-on experience with Microsoft 365 admin. Familiarity with Intune and Apple Business Manager. IT certifications (CompTIA, Microsoft, ITIL). Experience with ticketing systems and remote support tools. Knowledge of IT asset management processes. Experience supporting AV/meeting room tech (Teams Rooms, Zoom Rooms). Personal Attributes Patient More ❯
An understanding of the LVS application portfolio (Dataweb; SPN; Q Mobile; VRM; Vantage Products). Ideally some exposure to Azure. IT Degree (or equivalent), CompTIA A+ (or equivalent) and ITIL v3 Foundation would all be an advantage. More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Speak Digital Limited
networking basics. Excellent communication and customer service skills. Nice to have Hands-on experience with Microsoft 365 admin. Familiarity with Intune and Apple Business Manager. IT certifications (CompTIA, Microsoft, ITIL). Experience with ticketing systems and remote support tools. Knowledge of IT asset management processes. Experience supporting AV/meeting room tech (Teams Rooms, Zoom Rooms). Personal Attributes Patient More ❯
DevOps toolchains SC security clearance It would also be beneficial, but not necessary, to have some of the following: Excellent .NET and C# skills Excellent JavaScript skills Knowledge of ITIL framework (understanding of Incident, Problem, Change) About us: At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver More ❯
oriented with excellent communication skills Well organised and responsible Able to work under pressure and handle stressful periods well Advantageous Project Management or Service Delivery qualifications (APM PMQ, MSP, ITIL etc.) Recognised technical qualification in engineering or planning discipline Competent in the use of MRO tracking software such as either Corridor, RAMCO, IFS, Quantum or equivalent. In addition to a More ❯
Administration Strong Windows Cluster server Administration Excellent inter-personal and communication skills and ability to work on multiple Initiatives Strong understanding of Operational Controls and Risk governance aligned to ITIL framework Strong understanding of windows command line Performance Management Remote Administration Windows Server 2016 and 2019, Clustering, Virtualization Working knowledge of DMZ's Able to manage Windows servers within DMZ More ❯
functional projects implementing any changes as appropriate. Person Specification QUALIFICATIONS Essential Post Graduate qualification or equivalent or relevant experience. Desirable Degree or equivalent qualification in an IT related subject. ITIL Foundation Certificate. EXPERIENCE Essential Extensive technical background in an IT support role Multi-tasking ability required to deal with multiple incidents awaiting resolution. Strong knowledge of IT hardware and software. … Microsoft Windows 10 environment. Microsoft Office 365. Working knowledge of Microsoft Active Directory. Knowledge and understanding of SLAs & priorities. Incident Escalation and Queue Management. Managing a small technical team. ITIL Incident Management process. Good understanding of change management. Performance reporting. Demonstrable knowledge of service improvements and project management. Desirable Knowledge of the working practices of NHS Trusts. NHS Applications. Financial More ❯
within CoreAzure, with Customers, and with third parties involved in Managed Services operations Any other duties as and when required commensurate with organisational position Essential Requirements Working knowledge of ITIL and experience within an IT Service Management environment Experience of actively managing the customer experience from a Service Desk perspective Strong customer relationship skills, working with senior service management contacts … work independently Excellent knowledge of Windows applications and the MS O365 Suite Knowledge of ITSM tools (ServiceNow, Hornbill, FreshService, Zendesk, etc.) Strong communication and active listening skills Desirable Requirements ITIL V3/V4 foundation certification (Intermediate or higher desirable) Knowledge of IT industry and best practices and all relevant industry standards Understanding of Agile Methodology and Project management skills Proficient More ❯
as required withinCoreAzure, with Customers, and with third parties involved in Managed Services operations Any other duties as and when required commensurate with organisationalposition Essential Requirements Working knowledge of ITIL and experience within an IT Service Management environment Experience of actively managing the customer experience from a Service Desk perspective Strong customer relationship skills, working with senior service management contacts. … work independently. Excellent knowledge of Windows applications and the MS O365 Suite Knowledge of ITSM tools (ServiceNow, Hornbill,FreshService, Zendesk, etc.) Strong communication and active listening skills Desirable Requirements ITIL V3/V4 foundation certification (Intermediate or higher desirable) Knowledge of IT industry & best practices and all relevant industry standards Understanding of Agile Methodology and Project management skills Proficient in More ❯
grounding will span networking (TCP/DNS/DHCP), Windows client and server, virtualisation such as VMware vSphere, identity and access, endpoint patching, antivirus and data backup; PowerShell and ITIL familiarity are a plus. You should be able to communicate complex ideas, mentor a small team with empathy, manage suppliers astutely, stay calm under pressure, and are open to occasional More ❯