451 to 475 of 551 ITIL Jobs

essential services that support water quality, environmental compliance, customer operations, corporate systems, and incident response. You will provide strategic leadership across Service Management, champion ITIL best practice, and drive service excellence across both internal teams and third-party suppliers. Key Responsibilities Leadership & People Management Lead, coach, and develop a team … Commercial team. Drive supplier improvements and escalate service issues impacting stability or resilience. Service Management & Continuous Improvement Lead the development and optimisation of ITIL-aligned processes (Incident, Problem, Change, Release, Request). Deliver continual service improvement initiatives that enhance stability, reduce risk, and improve user experience. Ensure service governance aligns ...

Assurance Lead, Service Design, Service Transition, Service Operations, SLA, Service Level Agreements, Digital Services, Service Acceptance Criteria, PRISM Governance, Continuous Service Improvement Plans (CSIP), ITIL Framework, Third-party Management Daily Rate: £400-£475 (via Umbrella) Contract Duration: 6 months initial 3 days per week on-site in Warrington … customer service attitude, communication, and interpersonal skills including strong influencing and stakeholder management. Broad business knowledge, including understanding of ‘end-to-end' process operation. ITIL Foundation qualified (v3 or 4), or experience working within an ITIL framework, and willingness to work towards qualification. In the first instance please submit your ...

cost, quality, and trade-offs. Essential Skills & Experience: Degree or equivalent experience in Computer Science, Information Technology, or related discipline. Professional certifications such as ITIL (Foundation or higher) , BCS Service Design , ISO/IEC 20000 , SIAM , Lean Six Sigma , TOGAF , AgilePM , or equivalent experience. Proven experience leading service design, delivery ...

MPLS, VPLS and segmentation. * High availability technologies (HSRP/VRRP equivalents). * DNS, DHCP, NAT, IP planning. * Experience in secure or Defence oriented environments. * ITIL based service management. Desirable Experience * VMware NSX and SDN, SDWAN and virtualised routing, VoIP, QoS, SIEM/log analysis tools. Knowledge … NIST. Experience leading technical projects. * Existing SC/DV clearance. Qualifications * Cisco CCNP (required); CCIE desirable. * ITIL v4 Foundation or above. * Degree in Computer Science, Network Engineering or equivalent experience. Personal Qualities * Strong communicator. * Analytical problem solver. * Able to mentor and lead. * Customer centric and proactive. ...

Capacity Manager), you will own service performance across infrastructure and support functions, working closely with customers and internal teams. You will operate and mature ITIL service management processes, with a strong focus on capacity, performance, and availability management. The role includes developing service plans, forecasts, and models for VMware environments … Capacity Manager) Strong experience in service delivery management within secure IT environments. Proven background in capacity management and service performance assurance. Good understanding of ITIL frameworks, with certification preferred. Experience working with VMware based infrastructure. Strong stakeholder management, communication, and issue resolution skills. Analytical mindset with the ability to lead ...

Filtering, Anti-Virus, Privileged Access Management. Knowledge of PowerShell and Batch scripting Knowledge of Security Patching Evidence of continuous professional development Desirable Knowledge of ITIL services management Knowledge of Active Directory server roles and LDAP Knowledge of Office 365 & Azure technologies Knowledge of MDM technologies Experience of the Data Security … Toolkit Qualifications Essential Educated to Masters Level or equivalent* GCSE Maths and English (Grades A - C) or equivalent Desirable NVQ II in Information Technology ITIL Foundation V3 or V4 Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such ...

Knowledge of Hyper-V and VMWare virtualisation - desirable Knowledge of Microsoft Office 365/Teams telelphony Experience using an IT ticketing system based around ITIL framework Knowledge of PC deployment via SCCM IT Security (Antivirus software/Spam/Phishing awareness etc...) Practical and Technical Knowledge Microsoft Windows operating systems … Active Directory/DNS/DHCP etc. Virtual environments (VMWare and Hyper V) desirable Understanding of ITIL best practises Aptitude for troubleshooting Proactively drives innovation and stays ahead of emerging technologies WHAT DO WE OFFER? Not only do we offer a competitive salary, we also offer a generous benefits package ...

Capacity Manager) , you will own service performance across infrastructure and support functions, working closely with customers and internal teams. You will operate and mature ITIL service management processes, with a strong focus on capacity, performance, and availability management. The role includes developing service plans, forecasts, and models for VMware environments … Capacity Manager) Strong experience in service delivery management within secure IT environments. Proven background in capacity management and service performance assurance. Good understanding of ITIL frameworks , with certification preferred. Experience working with VMware based infrastructure . Strong stakeholder management, communication, and issue resolution skills. Analytical mindset with the ability ...

Capacity Manager), you will own service performance across infrastructure and support functions, working closely with customers and internal teams. You will operate and mature ITIL service management processes, with a strong focus on capacity, performance, and availability management. The role includes developing service plans, forecasts, and models for VMware environments … Capacity Manager) Strong experience in service delivery management within secure IT environments. Proven background in capacity management and service performance assurance. Good understanding of ITIL frameworks, with certification preferred. Experience working with VMware based infrastructure. Strong stakeholder management, communication, and issue resolution skills. Analytical mindset with the ability to lead ...

across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration … service issues, drive continuous improvement, and ensure smooth transition of changes into live service. Key Responsibilities: Service Governance & Process Management Embed and mature ITIL aligned processes across Change, Major Incident, Problem, Risk, and Service Continuity. Protect service operations through effective change control and governance. Drive process compliance, efficiency, and quality ...

Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL processes (Major Incident, Change, Problem) are consistently applied. Drive proactive and preventive service delivery by identifying recurring issues, analysing operational data and trends, and implementing …/KPIs. Solid technical understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL v3/v4 best practice. Excellent communication and stakeholder-management skills, able to influence senior stakeholders, manage escalations professionally, and present confidently. Strong analytical ...

Overall Job Purpose: Working directly for the IT Service Operations Manager, the System Engineer will provide desktop support for all users. Act within the ITIL framework across all processes. Deal with all requests and incidents raised by users in LPUK, including managing hardware requirements. Key Responsibilities: Support … positive proactive approach to maintaining and improving services. Fluent in business English – written and verbal. Financial Services’ experience advantageous. Degree educated or equivalent experience. ITIL v3 or v4 Foundation. PRINCE2 Foundation and Practitioner/Agile – Scrum Master desirable. Full current driving license required. Flexibility to travel and work at other ...

highly skilled and motivated Service Desk & Incident Lead to oversee end-to-end Service Desk operations, manage Incident Management processes, and ensure alignment with ITIL best practices and governance. This role is critical in driving high-quality service delivery, tooling governance, and operational excellence across Transform. Location: Uxbridge (Hybrid … high-quality service delivery. Own and manage the end-to-end Service Desk model for Transform on the Central ServiceNow platform, aligned to ITIL and OpCo needs. Oversee and drive the incident management process, including prioritisation, escalation handling, and major incident participation. Approve new Application/Service support models ...

Provide support via phone, email, in-person, and remote tools for teams across multiple locations. Drive service improvements and contribute to process enhancements. Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management. Ensure all service-level agreements (SLAs) are met. Escalate technical issues as required. Perform … Yammer. Experience with Azure Active Directory maintenance. Desktop support experience for Windows 11 and macOS systems. Device management and monitoring experience, including Entra ID. ITIL Foundation knowledge, ideally certified. iOS/iPhone/iPad support and configuration. Familiarity with IT service desk tools (e.g., FreshService, remote desktop support). Desirable ...

effectively with stakeholders/customers. Desirable requirements SQL knowledge. Relevant ERP certifications (vendor or industry-recognised) are desirable. Appreciation of Information Technology Infrastructure Library (ITIL). Benefits When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills ...

analysts and specialists providing coaching, mentoring and guidance to foster technical excellence and high performance, instil a culture of continuous improvement and promote an ITIL-driven operational mindset. Participate in the Information Security Committee (ISOC) to help shape and oversee the security program to ensure that security initiatives align with … leadership/management role. A proven track record of successfully managing teams, external service providers and driving cross-functional collaboration. Experience leveraging ITIL frameworks and demonstrable experience of applying ITIL driven best practices to manage IT security operations. Demonstrated ability to develop and execute strategic plans, aligning technology initiatives with ...

Networking Cyber Security Identity Access Management Onboarding and offboarding acquisitions. Oversight and optimisation of budgets Excellent stakeholder communication. Desirable Experience: Cyber Essentials Plus ISO27001 ITIL V4 Experience in Engineering or Service environments The roadmap includes: Implementation of ISO27001 standards Ensuring all entities meet Cyber Essentials Plus Continuous maintenance and improvement … phone number removed) in order to be considered. Infrastructure manager, Head of Infrastructure, IT manager, Microsoft365, M365, InTune, Entra ID, IAM, Identity access management, ITIL, Prince2, Service delivery Manager, Cyber Security, ISO27001, Cyber Essentials Plus, Networking, acquisition, Infrastructure manager, Head of Infrastructure, IT manager, Microsoft365, M365, InTune, Entra ...

hardware components Good Experience in Data Backup Techniques Familiarity with virtual, MDM and VPN environments Familiarity with Microsoft SCCM would be advantageous Knowledge of ITIL and experience of working within an ITIL environment would, knowledge and experience of working in Service NOW Professional Attributes: Exceptional customer facing skills Able ...

Cross functional senior strategic leadership Hands on experience in virtualisation, network admin, Infrastructure, server maintenance Governance, Risk and Compliance Cyber Security management RAID logs ITIL, ITSM SDLC, STLC Agile methodology Project Management Performance reporting Desirable: Experience working in regulated environments Experience with ISO27001 This is an urgent role, please apply … considered. IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus, IT Manager, Head ...

Job summary A vacancy has become available within the Infrastructure Team for a Digital Infrastructure Technician . This role offers an exciting opportunity to join a forward-thinking team of skilled technicians, dedicated to maintaining ...

Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications (e.g., ITIL Foundation) preferred It offers the chance ...

everything in top shape. Want to come and be a part of it? What will you be doing? As Change Manager, youll support the ITIL-based Change Management process to ensure efficient handling of technology changes, minimising service disruption and improving operational stability for MGroup and its customers. Youll govern … continual improvement. Collaborating across teams, youll ensure changes are planned, tested, and deployed effectively. Youll manage stakeholder relationships, support onboarding, and ensure compliance with ITIL and ISO standards. Youll deliver change reports, maintain accurate records in ITSM, and act as a subject matter expert. Regular on-site engagement near customer ...

managing complex network, infrastructure, virtualisation and application environments Participating in a 24/7 on-call rota Incident, problem and change management within an ITIL-based framework Producing HLD/LLD documentation and technical plans Contributing to service reviews, reporting and SLA/KPI adherence Deploying and maintaining solutions … Palo Alto Load balancing technologies AWS and/or Azure VMware (ESXi, vSAN) Windows & Linux Servers Network monitoring tools SIEM tooling (Defender/Sentinel) ITIL exposure (incident/change management) Server rack management in live environments If you’re a technically strong Network Engineer with a “can-do” attitude ...

stability and value realisation. Provide governance and administrative oversight for the CMDB, ensuring data quality, accuracy, and completeness. Support service management processes aligned to ITIL v4 best practice. Ensure services, assets, and relationships are maintained correctly within ServiceNow. What you need to succeed at XPO ITIL v4 certification (or equivalent ...

other day-to-day activity. Basic knowledge on Autosys (i.e - create new job's/Modify the existing Job's). Strong Knowledge in ITIL PL/SQL • English - Must be fluent at least B2 to C1 Level Soft Skills: Critical thinking Communication skills - oral & written Ability to share/… Should have hands on experience on Linux, Windows Server Administration. • Strong understanding on batch process & autosys. • Good understanding in CICD tools • Good understanding on ITIL practices. Good to have. • Basic understanding on networking and Storage. • Knowledge in oracle, MS SQl database • SFTP, AXWAY CFT, MQ, Ansible, Docker, Jenkins, Bitbucket ...