851 to 875 of 1,915 ITIL Jobs

and general overall efficiency to deliver the best service we can to our Users. Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations Liaise with colleagues in London, Europe and Jordan (middle-east) and external support/3rd party to deliver resolutions More ❯

techniques in Problem-Solving, applying an analytical mindset to solve complex challenges, and using verbal and written communication techniques to present data and strategies effectively. Experience in a lead ITIL/ITOM Service Management role within a Desktop Environment, driving strategic vision and managing cross-functional teams to achieve operational goals. You and your role This role is part of More ❯

techniques in Problem-Solving, applying an analytical mindset to solve complex challenges, and using verbal and written communication techniques to present data and strategies effectively. Experience in a lead ITIL/ITOM Service Management role within a Desktop Environment, driving strategic vision and managing cross-functional teams to achieve operational goals. You and your role This role is part of More ❯

techniques in Problem-Solving, applying an analytical mindset to solve complex challenges, and using verbal and written communication techniques to present data and strategies effectively. Experience in a lead ITIL/ITOM Service Management role within a Desktop Environment, driving strategic vision and managing cross-functional teams to achieve operational goals. You and your role This role is part of More ❯

prioritise effectively in a fast-paced environment Proficiency in using helpdesk ticketing systems (Fresh Service) Desirable Formal qualifications/training in management, leadership, coaching, mentoring Service Desk Institute or ITIL knowledge/certificate BENEFITS A role with influence in a growing part of the business Supportive team environment with space to grow Regular career progression 21 days (increasing after More ❯

and adapt to change. Demonstrate organisational leadership skill across multi-functional teams. Familiarity with project management tools (e.g., MS Project, Asana, Smartsheet). Knowledge of service management frameworks (e.g., ITIL, Six Sigma). What we care about: At Bell, we believe that we are stronger together, and promote an open, collaborative culture where everyone is encouraged to be involved in More ❯

and adapt to change. Demonstrate organisational leadership skill across multi-functional teams. Familiarity with project management tools (e.g., MS Project, Asana, Smartsheet). Knowledge of service management frameworks (e.g., ITIL, Six Sigma). What we care about: At Bell, we believe that we are stronger together, and promote an open, collaborative culture where everyone is encouraged to be involved in More ❯

Guidewire and Non-Guidewire Integration enhancements, leveraging Integration gateway where applicable. Working with Lead Engineer, Lead Digital Product Manager to ensure features are appropriately sized and prioritized Ensure ITSM ITIL Practices are followed such as Incident management, Problem Management, Change Management Help troubleshooting Data integration issues and ensuring timely resolution General management and administration. As a people leader, you will More ❯

Hands on experience leading large-scale cloud based IT transformation projects - Excellent communication and stakeholder engagement skills PREFERRED QUALIFICATIONS - AWS Certifications - Masters/MBA degree - Experience and Certification in ITIL and/or Dev Ops Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. More ❯

Summer-Browning Associates are currently supporting our client within the central government, who are seeking a ITIL Change Manager on an initial 6 month assignment. Location: Milton Keynes (hybrid) About the role: You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders. The … ideal candidate will hold active SC clearance and possess a proven background in ITIL Change Management, along with the following qualifications: Skills and Experience: Experience of negotiating conflicts between the IT team regarding changes. Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation. Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of … ISO9001, ISO 20000 & ISO27001. ITIL Intermediate qualified in Service Transition and/or Release Control Validation (Desirable More ❯

Summer-Browning Associates are currently supporting our client within the central government, who are seeking a ITIL Change Manager on an initial 6 month assignment. Location: Milton Keynes (hybrid) About the role: You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders. The … ideal candidate will hold active SC clearance and possess a proven background in ITIL Change Management, along with the following qualifications: Skills and Experience: Experience of negotiating conflicts between the IT team regarding changes. Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation. Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of … ISO9001, ISO 20000 & ISO27001. ITIL Intermediate qualified in Service Transition and/or Release Control Validation (Desirable More ❯

Summer-Browning Associates are currently supporting our client within the central government, who are seeking a ITIL Change & Release Manager on an initial 6 month assignment. Location: London (hybrid) About the role: You will be responsible for owning the whole Change Management processes, policies and procedures across the ITSM department. The ideal candidate will hold active SC clearance and possess … a proven background in ITIL Change & Release Management, along with the following qualifications: Skills and Experience: Experience of chairing a Change Advisory Board (CAB) Experience of working on the ServiceNow platform. Experience of implementing a successful change management process from zero to full maturity. Experience of working with IT Service Management toolset. Knowledge of operating IT systems within Government/… Secure environments. ITIL v3/v4 Foundation. More ❯

flexible hybrid working, focused on shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the EMEA region Drive best-practice ITIL … and lead a high-performing ITSM team with a culture of continuous improvement. Candidate Profile: 10+ years of IT service management experience, with 5+ years in a leadership capacity. ITIL v4 Expert certification or equivalent strongly preferred. Demonstrable success leading ITSM transformation and automation initiatives. Strong experience with enterprise ITSM platforms (e.g., ServiceNow, BMC Remedy). Excellent leadership, stakeholder engagement More ❯

Key Responsibilities: Service Desk Ownership: Manage all incoming tickets and uphold high service levels. Team Leadership: Lead, develop, and appraise Service Desk Analysts. Service Improvement: Drive continuous improvement via ITIL, training, and 24/7 team collaboration. SLA Management: Monitor SLAs, report on targets, and optimise performance (balancing data with team support). Support Delivery: Provide remote and face-to … face troubleshooting. Required Skills: Proven Service Desk Experience: Solid background, ideally with team leadership. ITIL Familiarity: Good understanding for continuous improvement. ITSM Tool Proficiency: Experience with tools like Solarwinds Service Desk, ServiceNow, FreshDesk, or similar. SLA-Driven Mindset: Ability to work to SLAs, understanding key metrics. Strong Communication & Diagnostic Skills: Crucial for remote support and team cohesion. Innovative Approach: Valued More ❯

Job Summary Software Development Project Manager/Permanent/Southampton Country: United Kingdom Location: Southampton Sector: Project Manager Job Type: Permanent Technologies: Project Management software development scrum environment Prince2 ITIL CA Rally Retail Software Development Project Manager/Permanent/Southampton Software Development Project Manager/Permanent/Southampton Posted Tuesday, 13 November 2018 Are you a looking for an … Skills and Knowledge: Educated to degree level in a relevant subject, or with equivalent experiences Accredited project management qualification(s) in a relevant methodology (e.g. SCRUM (Agile), PRINCE2 or ITIL) Proven ability to work in a fast-paced environment, managing multiple planned and unplanned projects, large and small changes, absorbing complex technical and logistical issues and rapidly defining and implementing More ❯

Salesforce release management, preferably within financial services or regulated industries. - Hands-on experience with Salesforce deployment tools (e.g., GitHub Actions, Copado, Gearset). - Strong understanding of Agile, DevOps, and ITIL change control frameworks. - Familiarity with GDPR, FCA compliance, and data governance standards. - Excellent communication and stakeholder management skills. - Salesforce Administrator or Platform App Builder Certification. - ITIL Foundation certification or equivalent More ❯

liaison between our team, Support Partners, and the wider business. This role involves representing Technical Operations in forums such as Technical and Change Approval Boards, Problem Forums, and other ITIL-related activities. In the role you will: Ensure smooth IT operations and compliance with standards. Proactively manage technical issues, risks, and incidents. Support secure solution delivery and cybersecurity efforts. Collaborate … suppliers on changes and projects. Maintain system documentation and drive service improvements. Lead and develop a small technical team. To be considered for this role, you will ideally have: ITIL Knowledge: Experienced in Incident, Change, Capacity, and Problem Management. Technical Expertise: Skilled in Windows, Linux/Unix, VMware, Azure, and networking fundamentals. Problem Solving: Strong analytical skills for resolving complex More ❯

and knowledge within an ITSM tool. Ability to handle enquiries, complaints, and escalations professionally. Analytical skills to follow established processes and procedures. Ability to work independently after initial training. ITIL certification is beneficial. Basic technical knowledge, including familiarity with Microsoft Office Applications and ITIL best practices. This role offers a competitive salary of £250 per day Umbrella (Inside IR35) – Open More ❯

and knowledge within an ITSM tool. Ability to handle enquiries, complaints, and escalations professionally. Analytical skills to follow established processes and procedures. Ability to work independently after initial training. ITIL certification is beneficial. Basic technical knowledge, including familiarity with Microsoft Office Applications and ITIL best practices. This role offers a competitive salary of £250 per day Umbrella (Inside IR35) – Open More ❯

across suppliers, resolver groups, and internal service management functions/processes. Establish and enforce standards for reporting formats, metrics, and data sources to ensure consistency, comparability, and alignment with ITIL and SIAM principles. Drive the enhancement of dashboards and visualisations to improve usability, relevance, and stakeholder engagement, incorporating feedback and promoting continuous improvement. Promote adoption of self-service reporting tools … strategic decision-making and assurance. PERSONAL PROFILE Proven experience in IT service management reporting, data analysis, or business intelligence within a multi-supplier or SIAM environment. Strong understanding of ITIL processes, service performance metrics, and service management principles. Hands-on experience with reporting and dashboard tools (e.g., Helix, Power BI, Tableau, ServiceNow Performance Analytics). Ability to define and implement More ❯

experience in Salesforce release management within banking or regulated sectors. Strong knowledge of deployment tooling (e.g., metadata APIs, CI/CD, automation). Solid grounding in Agile, DevOps, and ITIL frameworks. Understanding of regulatory standards like GDPR and FCA compliance. Confident in stakeholder engagement and navigating complex governance structures. Preferred Certifications & Tools: Salesforce Administrator or Platform App Builder Certification. Hands … on experience with GitHub Actions, Copado, or Gearset. Familiarity with Jira, ServiceNow, and Confluence. ITIL Foundation or equivalent experience. Ready to make an impact in a high-profile banking programme? If you have the relevant skills and experience, please apply promptly and we will be in touch to discuss your application further. Please note that due to the volume of More ❯

geared towards optimisation and automation, especially in alerting and incident response processes Strong documentation skills to ensure key processes and learnings are shared across the team Solid understanding of ITIL v4 (certification required) Exposure to Agile methodologies A commitment to ongoing personal development in ITIL and Agile practices Telecoms experience is highly desirable but not essential Please note: Due to More ❯

geared towards optimisation and automation, especially in alerting and incident response processes Strong documentation skills to ensure key processes and learnings are shared across the team Solid understanding of ITIL v4 (certification required) Exposure to Agile methodologies A commitment to ongoing personal development in ITIL and Agile practices Telecoms experience is highly desirable but not essential Please note: Due to More ❯

a legal firm is essentialStrong in Microsoft 365, Azure, APIs, SQL, and Power AppsExperience with legal systems: iManage, Intapp, 3E, Mimecast, LiteraGood grasp of hybrid/cloud environments and ITIL practicesExcellent communicator with strong problem-solving skills? Salary: Up to £100,000? Location: City of London (hybrid working, with on-call flexibility More ❯

and Experience: 10+ years of experience with SharePoint, including SharePoint Server versions and SharePoint Online 5+ years of experience with Microsoft Power Platform 2+ years of experience with ActiveDocs ITIL v4 Foundation certification Microsoft Certification in Power Platform At least one cloud fundamentals certification Microsoft Certified: Azure AI Fundamentals Microsoft Certified: Azure Data Fundamentals More ❯