1,476 to 1,500 of 1,661 Service Delivery Jobs

management companies, cleaning services, security providers, and other relevant third-party vendors. Lead/delegate the sourcing, evaluation, and selection of new vendors, ensuring competitive pricing and high-quality service delivery. Negotiate and manage all contracts, service level agreements (SLAs), and terms to ensure optimal value and compliance. Office Operations & Facilities Management: Oversee all aspects of facilities management … . Extensive experience in commercial real estate transactions, including lease negotiation, site selection, and build-out oversight. Strong track record of effectively managing third-party vendors and negotiating complex service contracts. In-depth knowledge of global workspace trends, best practices in hybrid work models, and sustainable office solutions. Excellent communication, negotiation, and interpersonal skills, with the ability to influence More ❯

Manage and support office print devices and other hardware assets. End-User Support Provide technical support in-person and remotely to resolve IT-related issues promptly. Deliver excellent customer service by ensuring timely responses and resolutions Vendor and Partner Collaboration Liaise with Managed Service Providers (MSPs) for escalated technical support. Manage relationships with IT suppliers to ensure smooth … service delivery. Project Involvement Implement and manage global IT projects e.g. deployments, updates, and other initiatives. System monitoring and health checks across all IT systems About You Requirements Essential Qualifications & Experience: Three years minimum experience across: M365 - User and licence management MS Entra ID - User management and monitoring. MS Azure - User provisioning and sign-on policy creation using Enterprise More ❯

Public Holidays Overview: Our client is seeking a highly skilled and customer-focused Network Engineer to join their dynamic team. This is a critical role responsible for both project delivery and 3rd level incident support across a range of enterprise clients. The ideal candidate will bring deep technical expertise in Cisco networking (LAN, WLAN, SDA, ACI) and Fortinet technologies … customer-specific requirements. Provide advanced (3rd level) technical support to clients and collaborate on the resolution of escalated network issues. Participate in the on-call rota to support 24x7 service availability. Create and maintain comprehensive documentation including Statements of Work, High- and Low-Level Designs, implementation plans, and test cases. Adhere to and support change control and security processes … proposed solutions and technical updates to customers (both verbal and written). Liaise with internal teams, vendors, and partners to assess and implement emerging technologies. Transfer knowledge to the Service Operations Centre and other internal teams to support ongoing service delivery. Participate in relevant vendor certification programs and maintain awareness of industry trends and best practices. Essential Skills More ❯

at the center of the UTA Way. The Director Operations (Rail) is responsible for the leadership, management, and oversight of all rail operations, ensuring safe, reliable, and customer-focused service delivery. This position leads all rail operations staff in executing strategic goals, objectives, and initiatives while aligning operational processes between both modes for consistency and efficiency. The Director provides … technical direction, ensures regulatory compliance, and fosters continuous improvement in rail service reliability and coordination. Key responsibilities include leading operational teams, ensuring proper training and cross-training, and overseeing compliance with federal, state, and local regulations. The role involves analyzing operational processes, identifying efficiencies, and integrating solutions that support business needs and system functionality. The Director develops strategies for … incident recovery, serves as an Incident Commander during emergencies, and ensures the successful implementation of post-construction and pre-passenger service activities, such as safety certification, system integration testing, and trial operations. The position also manages rail operations contracts, ensuring compliance and performance through inspections, audits, and key performance indicators (KPI) analysis. The role oversees contractor accountability, ensuring corrective More ❯

infrastructure and networking technologies is essential to effectively guide and support your team. You will also contribute to performance reporting, workflow management, and collaborate closely with software support and delivery teams. Key Responsibilities Manage a team of support and infrastructure engineers, ensuring high performance and service delivery. Oversee workflow assignment, absence management, and team development. Produce and present … performance reports to senior leadership. Collaborate with software delivery teams on deployment-related activities. Support recruitment and onboarding of new team members. Maintain documentation and tracking systems for team performance and operations. Communicate effectively with customers, leadership, and technical staff. Required Experience Proven experience managing technical teams (5+ members), including performance and workflow oversight. Strong understanding of IT infrastructure … Windows Server, Active Directory, Exchange, VMware). Familiarity with networking concepts and devices (Cisco, Juniper). Experience generating and presenting performance reports. Comfortable working closely with software support and delivery teams. Highly organised with strong documentation and communication skills. People-oriented and confident engaging with stakeholders at all levels. Preferred Qualifications ITIL certification (or willingness to obtain). Experience More ❯

all departments, including the UK Executive Leadership Team, to drive successful project outcomes and enhance overall operational efficiency. Key Responsibilities: Program Oversight: Lead and manage the planning, execution, and delivery of multiple cross-functional programs, ensuring they deliver the company's strategic objectives and are completed on time and within budget. Act as first point of client escalation on … culture of continuous improvement by implementing best practices in program management. Encourage innovation and process enhancements to drive efficiency and effectiveness. Own the Project Management and the Professional Services Delivery process. Client Satisfaction: Focus on client satisfaction across delivery portfolio Qualifications Education: Bachelor's degree in business administration, Project Management, or a related field. A master's degree More ❯

and implement innovative contact strategies that enhance customer experience and operational efficiency across all customer touchpoints. Use data-driven insights to refine contact strategies, including voice, digital, and self-service channels, to ensure the right balance of customer engagement. Ensure that the new telephony platform supports omni-channel strategies and integrates seamlessly with customer journey mapping, enabling consistent and … personalised service delivery. 3. Workforce & Resource Planning Oversee resource planning and scheduling strategies to ensure optimal utilisation of workforce across all communication channels (phone, email, chat, etc.). Collaborate with Operations and HR teams to forecast demand, manage staffing requirements, and ensure alignment with service level agreements (SLAs) and key performance indicators (KPIs). This may involve driving … current working patterns. Leverage the new platform’s capabilities to introduce advanced features, such as AI-driven workforce management, real-time analytics, and dynamic scheduling to improve productivity and service levels. 4. Telephony and System Optimization Continuously monitor the performance of the telephony system during and post-implementation, identifying opportunities for improvement in call routing, queue management, and system More ❯

Opportunity via QSSHire Talent-as-a-Service Recruiting Role: Senior ServiceNow Developer Location: On-site in Chantilly, VA Clearance: Active TS/SCI with Full Scope Poly Required Rate: Open Are You a Hands-On ServiceNow Expert Who Delivers Real Development Results? QSSHire is partnering with a secure government customer to identify a Senior ServiceNow Developer to support technical … delivery in a classified environment. This is not a business analyst or requirements role, this opportunity is for a true developer with a proven ability to deliver custom ServiceNow applications and integrations. If you're a cleared technologist who thrives on building scalable, high-impact ServiceNow solutions in mission-driven settings, this position offers a chance to make your … on-site work in Chantilly, VA and an active Full Scope Polygraph. You'll join a technical team driving custom platform development in support of enterprise IT operations and service delivery. In This Role, You'll: • Design, develop, and implement advanced ServiceNow solutions, including custom applications, workflows, and integrations. • Build and maintain automation scripts, business rules, client scripts, UI More ❯

individual requirements of each account. Utilising Company CRM and other client management tools. Collaboration & Coordination Coordinate with internal departments such as technical support, operations, and purchasing to ensure seamless service delivery. Attend remote and onsite client meetings independently or alongside Relationship Managers as required. Act as a liaison between clients and internal teams to align and enhance service … preparing proposals, raising quotations, and managing tenders. Proactively identify growth opportunities within existing accounts. Administrative Support Maintain accurate and up-to-date client records, including managing, reviewing, and closing service tickets. Source and specify IT hardware and software, negotiating the best prices and terms. Handle bookings, account documentation, and general administrative tasks efficiently. Problem Solving & Client Advocacy Act as … Excellent verbal and written communication abilities to engage with clients, stakeholders and internal teams. Analytical Skills: Ability to assess client feedback, requests, and opportunities to provide actionable insights. Customer Service: A solution-oriented mindset and commitment to providing exceptional service. Additional Requirements: Valid driving licence. What Success Looks Like in This Role A successful Internal Account Manager should enable More ❯

Communication Technology Services (CTS ) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We are seeking an Assistant Manager for our NOC (Network Operations Center) based in Greenville … ensuring the efficient functioning of monitoring systems, overseeing NOC technicians, and facilitating seamless regional communication. In addition, the Assistant Manager leads project management initiatives to enhance NOC performance and service delivery. This strategic role goes beyond daily operations, focusing on leadership, mentorship, and the continuous improvement of network performance, service quality, and operational effectiveness. Key Responsibilities: Process Development More ❯

and ServiceNow as part of your learning and development. Contribute to change management processes, including presenting proposals and documenting changes, while building your confidence in stakeholder communication. Support project delivery by learning Agile and ITIL methodologies, and how to manage time, quality, and budgets. What we're looking for: Experience & Technical Skills (nice to have, not essential to start … systems and customer relationship management (CRM) tools. Awareness of SQL, database reporting, or process automation platforms. Understanding of customer data privacy principles and an interest in utilities or public service delivery. Desire to work with technologies like HiAffinity, Jira, ServiceNow, and workflow management tools. Personal Qualities: A proactive learner with a genuine interest in growing your technical knowledge and … dependant on experience Hybrid role, with the expectations of a minimum two days a week in the office in Hatfield Annual leave from 23 days rising with length of service, and the option to purchase up to 5 extra days. A 'Celebration Day' in addition to public holidays that people can use to celebrate a religious festival or other More ❯

ensuring strategic alignment with business goals while maintaining flexibility to adapt to evolving needs. Champion innovation and problem-solving, leveraging emerging legal technologies, automation, and AI to enhance legal service delivery. Cross-Functional Collaboration Work in close partnership with cross-functional teams, including engineering, UX/UI, legal operations, and compliance, ensuring seamless product development. Foster a co-creative … Own the full product lifecycle, from ideation to launch and beyond, ensuring continuous iteration and enhancement. Advocate for agile and iterative development methodologies, enabling fast learning cycles and incremental delivery of value. Collaborate with engineering teams to prioritize technical investments, scalability, and long-term sustainability. Establish clear, outcome-driven success metrics, focusing on efficiency, adoption, user satisfaction, and overall … business impact. Performance Monitoring and Reporting Define, track, and communicate value-driven KPIs, ensuring that product success is measured by its impact on legal service efficiency and client experience. Use data analytics to drive decision-making, continuously refining product strategy based on performance insights. Regularly present insights, progress, and strategic updates to senior leadership and key stakeholders. Resource Planning More ❯

ensuring strategic alignment with business goals while maintaining flexibility to adapt to evolving needs. Champion innovation and problem-solving, leveraging emerging legal technologies, automation, and AI to enhance legal service delivery. Cross-Functional Collaboration Work in close partnership with cross-functional teams, including engineering, UX/UI, legal operations, and compliance, ensuring seamless product development. Foster a co-creative … Own the full product lifecycle, from ideation to launch and beyond, ensuring continuous iteration and enhancement. Advocate for agile and iterative development methodologies, enabling fast learning cycles and incremental delivery of value. Collaborate with engineering teams to prioritize technical investments, scalability, and long-term sustainability. Establish clear, outcome-driven success metrics, focusing on efficiency, adoption, user satisfaction, and overall … business impact. Performance Monitoring and Reporting Define, track, and communicate value-driven KPIs, ensuring that product success is measured by its impact on legal service efficiency and client experience. Use data analytics to drive decision-making, continuously refining product strategy based on performance insights. Regularly present insights, progress, and strategic updates to senior leadership and key stakeholders. Resource Planning More ❯

for a data-savvy Ops Capacity & Resourcing Analyst to bring structure, visibility, and insight to our operations. This is a critical role at the intersection of data, people, and service delivery. You'll forecast resourcing needs across our Health Coaching, Customer Support, and Call teams, build scalable systems that replace manual processes, and deliver insights that shape strategic decisions. … From day-to-day dashboards to long-term scenario planning, your work will directly improve service quality, operational efficiency, and business sustainability. What You'll Do Capacity Planning & Forecasting Model future staffing needs across Health Coaching, CS Core, and Calls teams. Collaborate with People and Finance on hiring, rotas, and onboarding. Track forecast accuracy and refine over time. Systems … with SQL and data querying Advanced Google Sheets or Excel skills; BI tools (e.g. Looker, Tableau, Metabase) a plus Experience in workforce planning, capacity modelling or operational analytics A service mindset with strong communication skills and attention to detail Comfortable working cross-functionally with People, Product, Finance, and Ops teams Self-starter who's not afraid to get hands More ❯

deployments. Infrastructure Maintenance : Conduct routine maintenance, including firmware updates, system upgrades, and virtual infrastructure management, aiming to automate processes where feasible. 3rd Line Support : Provide advanced support within the Service Desk, efficiently resolving escalated incidents in line with Helpdesk SLAs. Business As Usual Tasks : Perform essential operational tasks as needed to maintain continuous service delivery. Technical Expertise : Offer More ❯

effectively to our customer. In this role, you will play a key part in optimising workflows, breaking down silos, and fostering a customer-centric approach to product, project and service delivery. If you're passionate about agile ways of working and making a real impact, we encourage you to apply. The Cyber Tech Lead plays a critical role in … role drives value creation by aligning technical roadmaps to customer and business outcomes and identifying opportunities for adopting AI technology. Success in this role means architecting cyber security and delivery requirements into solutions defined by clear, actionable designs, fostering cross-functional collaboration, and ensuring the enterprise consistently delivers secure, high-quality solutions that meet customer expectations. Key Responsibilities Cyber … workplace. People of all genders, cultures, and backgrounds are encouraged to apply. Consunet offers flexible work and an inclusive environment to support our people to thrive, with an EAP service which has specialist defence experience to support wellbeing. Please send your covering letter summarising your experience and current resume to , noting in the subject line: Consunet - Cyber Tech Lead More ❯

seasoned Dynamics 365 Developer ready to take the lead on impactful projects? Join a dynamic, product-focused organisation where your expertise will shape the future of customer engagement and service delivery. My Global leading client are looking for someone who thrives in a collaborative, agile environment and is passionate about building smart, scalable solutions across Customer Service , Marketing More ❯

seasoned Dynamics 365 Developer ready to take the lead on impactful projects? Join a dynamic, product-focused organisation where your expertise will shape the future of customer engagement and service delivery. My Global leading client are looking for someone who thrives in a collaborative, agile environment and is passionate about building smart, scalable solutions across Customer Service , Marketing More ❯

the cloud, configuring networks, implementing backup and disaster recovery strategies, and ensuring compliance with strict Government Governance. The Cloud Administrator/Engineer will work extensively with Infrastructure as a Service (IaaS), Security Technical Implementation Guide (STIG) requirements, WSUS, and automation tools like Ansible, Terraform, and PowerShell. Job duties include the following: Cloud Deployment & Administration Monitor, configure, and optimize Azure … cross-functional teams to design and implement cloud solutions. Stay up-to-date with emerging cloud technologies and best practices. Experience: 6 years of experience in information technology services delivery: OR: 3 years' experience with a BS in Computer Science, Electrical Engineering, or a related field). 5 years of experience managing Azure Cloud Services, including: Configuring and optimizing More ❯

underpin our hospice care.You'll manage, enhance, and futureproof key patient care and business applications across both of our hospices and for our hospice partners, ensuring seamless and effective service delivery. You'll collaborate with internal teams, external partners, and suppliers to provide technical support, drive system enhancements, and uphold robust security standards. What you'll bring: To be … successful in this role you will be an experienced IT professional with a passion for service excellence and problem-solving. You'll bring a user-focused mindset, and be confident managing both applications and databases. You will also have excellent troubleshooting and communication skills and proven experience with application/system management and support A relevant degree or professional More ❯

with quotations, and contribute to marketing initiatives, while working collaboratively with cross-functional teams. If you're a natural multitasker with strong communication skills and a passion for customer service, apply today and become part of a forward-thinking team driving operational excellence at AST Networks. Responsibilities and Deliverables The key responsibilities of the role, as the Pre Sales … and finance system data management and complete month-end processes promptly. Support other areas of the business including Airtime, Account Management, Pre-sales Engineering, and Finance to ensure cohesive service delivery. Provide cover for the post-sales coordination team as needed and undertake ad-hoc tasks or projects assigned by the Operations Team Leader. Support continuous improvement by following … independently and as part of a collaborative team. Stay calm under pressure and meet deadlines with efficiency. Embrace continuous learning and adapt to evolving processes and systems. Proven customer service or operational support experience, ideally within a sales environment. Strong administrative skills and IT proficiency, particularly Microsoft Office. Excellent communication skills, both written and verbal. A proactive and detail More ❯

with quotations, and contribute to marketing initiatives, while working collaboratively with cross-functional teams. If you're a natural multitasker with strong communication skills and a passion for customer service, apply today and become part of a forward-thinking team driving operational excellence at AST Networks. Responsibilities and Deliverables The key responsibilities of the role, as the Pre Sales … and finance system data management and complete month-end processes promptly. Support other areas of the business including Airtime, Account Management, Pre-sales Engineering, and Finance to ensure cohesive service delivery. Provide cover for the post-sales coordination team as needed and undertake ad-hoc tasks or projects assigned by the Operations Team Leader. Support continuous improvement by following … independently and as part of a collaborative team. Stay calm under pressure and meet deadlines with efficiency. Embrace continuous learning and adapt to evolving processes and systems. Proven customer service or operational support experience, ideally within a sales environment. Strong administrative skills and IT proficiency, particularly Microsoft Office. Excellent communication skills, both written and verbal. A proactive and detail More ❯

Senior Pensions Administrator Do you have strong attention to detail and commitment to provide ongoing quality? Do you prioritise customer satisfaction to achieve service level agreements? This is a hybrid role where you will be required to work a minimum of 50% of your working week in the Birmingham office, and have the flexibility to work up to … clients and requirements. Identifying issues with processes handled in teams and driving a process to find and implement solutions. Implementing changes to tools and documentation needed to support effective service delivery. Increasing the level of processing knowledge and driving continuous improvement in all areas of processing. Writing and maintaining knowledge documents, keeping them up to date and incorporating changes … the flexibility of agile working if required. Recognising the value to colleague engagement of being able to work side-by-side with other colleagues, and the stability towards client service through sharing knowledge and best practice, Aon has maintained its office base in Birmingham to ensure you are not isolated, and benefit from the supporting network that is Aon More ❯

Senior Pensions Administrator We're hiring! Do you have strong attention to detail and commitment to provide ongoing quality? Do you prioritise customer satisfaction to achieve service level agreements? This is a hybrid role where you will be required to work a minimum of 50% of your working week in the Sheffield office, and have the flexibility to work … clients and requirements. Identifying issues with processes handled in teams and driving a process to find and implement solutions. Implementing changes to tools and documentation needed to support effective service delivery. Increasing the level of processing knowledge and driving continuous improvement in all areas of processing. Writing and maintaining knowledge documents, keeping them up to date and incorporating changes … the flexibility of agile working if required. Recognising the value to colleague engagement of being able to work side-by-side with other colleagues, and the stability towards client service through sharing knowledge and best practice, Aon has maintained its office base in Sheffield to ensure you are not isolated, and benefit from the supporting network that is Aon More ❯

with the implementation and evolution of Workday within the firm. A Product Owner, you will be responsible for defining a Product Vision that enables the People strategy through the delivery of Workday product roadmap. The scope of the role is multi-dimensional including supplier management, product development, enhancement, evangelism, and advocacy. It requires a blend of experience in identifying … responsible for building and leading the Workday Product team, defining a product vision and roadmap, managing key internal stakeholders and external suppliers alike. They will be accountable for the delivery of strategic objectives whilst driving the embedding and continuous improvement of the new system. What you will be responsible for Defining and articulating the Product vision and the creation … of a product roadmap to deliver the vision. Leading a cross-functional product delivery team in delivery of the Workday Product strategy, aligned with our Business Strategy, monitoring and horizon scanning of current and potential capabilities and functionality. Oversee the ongoing design, development, and maintenance of Workday, taking the product from MVP to its full potential, overseeing bi More ❯