601 to 625 of 1,640 Service Delivery Jobs

applications (e.g., Excel, Teams) and broader Microsoft 365 suite. Strong interpersonal skills with the ability to explain technical concepts to non-technical users. Experience working within a Level 2 service desk team in a complex organizational environment. Solid understanding of networking, operating systems, VPNs, and application deployment. Familiarity with iOS devices in managed environments. Hands-on experience with laptop … imaging, maintenance, and repair. Knowledge of Microsoft Intune in a managed services context. Good understanding of ITIL service delivery processes. Strong analytical skills and technical knowledge of hardware/software systems. Experience using ServiceNow for IT service management. Mandatory Technical Skills: Windows Server EUC (End-User Computing) Desktop Engineering Azure Virtual Desktop Please apply with your up More ❯

Technical Account Manager – Leading Managed Service Provider **Essential Managed Service Provider experience - Cloud & Infrastructure*** About the Company Our client is recognised as one of Europe’s top Managed Service Providers, delivering cutting-edge IT infrastructure, cybersecurity, support, and consultancy services. They provide enterprise-level solutions tailored to the needs of mid-market and fast-growing organisations — helping … ll be the key point of contact for clients — their trusted advisor, advocate, and strategic partner. Your mission will be to understand each client’s unique challenges, ensure exceptional service delivery, and identify opportunities to add value. This role blends relationship management, technical insight, and strategic thinking to drive client satisfaction, retention, and revenue growth. If you enjoy … building strong, long-term partnerships and thrive in a fast-paced, client-focused environment, this is an exciting opportunity to join one of Europe’s most respected managed service providers. What You’ll Bring Proven experience in B2B account management, client services, or a service desk role Strong communication and presentation skills, with the ability to engage a More ❯

driven professional ready to lead and innovate in ICT business support? Medway Council is seeking a Lead Business Support Officer to champion administrative excellence, financial integrity, and customer-focused service delivery across our ICT division. This is a unique opportunity to take ownership of critical ICT functions, mentor colleagues, and contribute to the smooth running of services that … suppliers, raising orders, and verifying invoices up to £100,000. Mentor & Train: Support and guide the Associate Business Support Officer, ensuring consistency and quality in procurement and admin procedures. Service Desk Support: Contribute to a high-performing, customer-focused ICT Service Desk—handling calls, logging issues, and updating knowledge articles. Financial Oversight: Maintain order logs, reconcile payments, manage … Compliance: Promote data protection, cyber security awareness, and ensure compliance with industry standards. Stakeholder Engagement: Collaborate with internal and external stakeholders, embodying the Council's values and commitment to service excellence. What You'll Bring Qualifications: A-levels or NVQ Level 3 (English and Maths); financial specialist qualifications are a plus. Experience: Strong background in ICT admin, service More ❯

driven professional ready to lead and innovate in ICT business support? Medway Council is seeking a Lead Business Support Officer to champion administrative excellence, financial integrity, and customer-focused service delivery across our ICT division. This is a unique opportunity to take ownership of critical ICT functions, mentor colleagues, and contribute to the smooth running of services that … suppliers, raising orders, and verifying invoices up to £100,000. Mentor & Train: Support and guide the Associate Business Support Officer, ensuring consistency and quality in procurement and admin procedures. Service Desk Support: Contribute to a high-performing, customer-focused ICT Service Desk—handling calls, logging issues, and updating knowledge articles. Financial Oversight: Maintain order logs, reconcile payments, manage … Compliance: Promote data protection, cyber security awareness, and ensure compliance with industry standards. Stakeholder Engagement: Collaborate with internal and external stakeholders, embodying the Council's values and commitment to service excellence. What You'll Bring Qualifications: A-levels or NVQ Level 3 (English and Maths); financial specialist qualifications are a plus. Experience: Strong background in ICT admin, service More ❯

Field Service Engineer – Cisco, Cat5, Cat6, Sophos, Draytek – Berkshire - £35,000 - £40,000 Working with a growing Solutions Provider who need a Networking Field Service Engineer to service a wide range of different clients. You will be provided with a van to visit sites where you will be asked to perform several different tasks – Cat5 Cat … POS Experience with Meraki/Draytek/Sophos firewalls About you: Diligent and logical approach to working with strong problem-solving skills Excellent customer focused approach and commitment to service delivery Ability to prioritise workload Good interpersonal and communication skills, both verbal and written This is a great opportunity for someone to progress up the ranks within Network More ❯

as our next Cyber Security Analyst/Lead, a pivotal role at the heart of our commitment to safeguarding information and maintaining trust. You’ll lead the development and delivery of our information security programme, protecting our systems, data, and digital assets from evolving threats. This is an exciting opportunity to drive key security initiatives, oversee cutting-edge technologies … surface. 5. Management & Leadership: As this role develops, we expect the need for a dedicated team of security professionals. This position will then be responsible for the team’s service delivery, including leadership, mentoring, and general support of team tasks. Manage relationships with third-party security vendors and service providers. Prepare and manage the IT security budget More ❯

Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key enterprise clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement Drive customer adoption and retention by building success … frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within existing accounts Partner with the CEO and SVP of Growth to shape the company's customer … success strategy as it scales Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings Represent the business with professionalism and credibility across client meetings and strategic reviews About You Proven experience managing large accounts, ideally within financial services, fintech, or SaaS environments Strong technical acumen to act as a bridge between clients and More ❯

Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement Drive customer adoption and retention by building success … frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within existing accounts (not direct sales) Partner with the CEO and SVP of Growth to shape the … company’s customer success strategy as it scales Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings Represent the business with professionalism and credibility across client meetings and strategic reviews About You 5+ years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment Proven experience managing enterprise More ❯

Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement Drive customer adoption and retention by building success … frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within existing accounts (not direct sales) Partner with the CEO and SVP of Growth to shape the … company’s customer success strategy as it scales Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings Represent the business with professionalism and credibility across client meetings and strategic reviews About You 5+ years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment Proven experience managing enterprise More ❯

Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement Drive customer adoption and retention by building success … frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within existing accounts (not direct sales) Partner with the CEO and SVP of Growth to shape the … company’s customer success strategy as it scales Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings Represent the business with professionalism and credibility across client meetings and strategic reviews About You 5+ years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment Proven experience managing enterprise More ❯

Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement Drive customer adoption and retention by building success … frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within existing accounts (not direct sales) Partner with the CEO and SVP of Growth to shape the … company’s customer success strategy as it scales Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings Represent the business with professionalism and credibility across client meetings and strategic reviews About You 5+ years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment Proven experience managing enterprise More ❯

Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement Drive customer adoption and retention by building success … frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within existing accounts (not direct sales) Partner with the CEO and SVP of Growth to shape the … company’s customer success strategy as it scales Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings Represent the business with professionalism and credibility across client meetings and strategic reviews About You 5+ years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment Proven experience managing enterprise More ❯

Internal Audit technical SMR support; Third-Party Risk Transformation; AI & Data Governance, Risk Management and Compliance Lead client engagements, coaching the team on a day-to-day and assignment delivery basis Lead out on business development activities such as pursuits, proposals, events, and thought leadership Identify, nurture and manage client relationships as part of the management team Effectively manage … client-facing delivery teams Ensure risk management procedures and quality standards are observed throughout delivery Foster and develop strong networks (local, area, global) with key service line champions across the firm Skills and Attributes for Success Experience working in an IT risk and control environment at Senior Manager level or equivalent University graduate preferably from Computer Science … 10+ years of consulting experience in Resilience or Operational/IT Risk Management or Cyber, with at least 2 3 years at management level; experience in IT, project management, service delivery, and regulatory contexts is relevant Ideally, you will also have: Big 4 management experience and training Knowledge of regulation and guidelines impacting the financial services industry, including More ❯

datasets, to find links between people, places and events, and develop inferences and provide insight to explain what is happening. The recommendations you make will aid decision making and service delivery, allowing for the effective targeting of local partnership resources within a challenging financial environment. Warwickshire County Council's Business Intelligence service ensures that insight and evidence … and are used to drive improvements that make a meaningful difference to Warwickshire's people and communities.Our roles involve critical thinking, problem solving, creativity - innovation isencouraged. The Business Intelligence service works across and supports most areas of work within Warwickshire County Council. We have teams that focus on specific service areas, for example, education, community safety, population health … the day-to-day operation of council services there is a need to be agile and react to the ever-changing external environment. For example, in recent years the service has been involved in reporting for COVID-19, informing the local Levelling Up agenda, supporting work addressing the cost-of-living crisis, handling Homes for Ukraine data and providing More ❯

professional ready to take the lead on shaping robust, scalable, and secure technical solutions? We're looking for an IT Technical Lead to drive architectural consistency, technical excellence, and delivery best practices across our IT function. About the Role As our IT Technical Lead, you'll be at the heart of our technology ecosystem-bridging infrastructure, application development, service delivery, and cybersecurity. You'll play a pivotal role in guiding the design and implementation of end-to-end solutions, acting as a senior technical authority and trusted advisor to both IT and business teams. This role is hands-on when it needs to be, offering a unique blend of strategic influence and technical depth. From resolving complex … Key Responsibilities Technical Leadership: Collaborate across IT teams to design maintainable, secure, and scalable solutions. Review and validate architectures for alignment with enterprise standards. Solution Assurance: Champion high-quality delivery by promoting best practices, code reviews, and documentation standards. Technical Escalation: Act as the go-to escalation point for critical issues, offering hands-on support and troubleshooting expertise. Project More ❯

professional ready to take the lead on shaping robust, scalable, and secure technical solutions? We're looking for an IT Technical Lead to drive architectural consistency, technical excellence, and delivery best practices across our IT function. About the Role As our IT Technical Lead, you'll be at the heart of our technology ecosystem-bridging infrastructure, application development, service delivery, and cybersecurity. You'll play a pivotal role in guiding the design and implementation of end-to-end solutions, acting as a senior technical authority and trusted advisor to both IT and business teams. This role is hands-on when it needs to be, offering a unique blend of strategic influence and technical depth. From resolving complex … Key Responsibilities Technical Leadership: Collaborate across IT teams to design maintainable, secure, and scalable solutions. Review and validate architectures for alignment with enterprise standards. Solution Assurance: Champion high-quality delivery by promoting best practices, code reviews, and documentation standards. Technical Escalation: Act as the go-to escalation point for critical issues, offering hands-on support and troubleshooting expertise. Project More ❯

professional ready to take the lead on shaping robust, scalable, and secure technical solutions? We're looking for an IT Technical Lead to drive architectural consistency, technical excellence, and delivery best practices across our IT function. About the Role As our IT Technical Lead, you'll be at the heart of our technology ecosystem-bridging infrastructure, application development, service delivery, and cybersecurity. You'll play a pivotal role in guiding the design and implementation of end-to-end solutions, acting as a senior technical authority and trusted advisor to both IT and business teams. This role is hands-on when it needs to be, offering a unique blend of strategic influence and technical depth. From resolving complex … Key Responsibilities Technical Leadership: Collaborate across IT teams to design maintainable, secure, and scalable solutions. Review and validate architectures for alignment with enterprise standards. Solution Assurance: Champion high-quality delivery by promoting best practices, code reviews, and documentation standards. Technical Escalation: Act as the go-to escalation point for critical issues, offering hands-on support and troubleshooting expertise. Project More ❯

We have an opportunity for a NPI Deployment Leader to join us at Honeywell, in the UK, where you will be responsible for supporting the UK and Nordics Service Leadership Team in the implementation of new Service Offerings, working to ensure alignment across all stakeholder groups. This role will ensure smooth roll-out of new, customer offerings and … to create a better building experience. Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient. Key responsibilities Represent UK and Nordics team in ensuring new service offering alignment & development whilst leading the implementation of new service packages, ensuring processes are documented, shared, understood & complied with Provide support & guidance to Management Team to effectively introduce … services) Use Value Stream Mapping & other tools to review & improve business processes across Field, Remote, Solutions & BSC Teams, ensuring alignment & quality customer experience Key skills and qualifications Experience of service delivery, execution and management along with experience of effecting change in large public or private sector organisations across multiple sites Experience of remote services provision, cloud and internetworking More ❯

We have an opportunity for a NPI Deployment Leader to join us at Honeywell, in the UK, where you will be responsible for supporting the UK and Nordics Service Leadership Team in the implementation of new Service Offerings, working to ensure alignment across all stakeholder groups. This role will ensure smooth roll-out of new, customer offerings and … to create a better building experience. Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient. Key responsibilities Represent UK and Nordics team in ensuring new service offering alignment & development whilst leading the implementation of new service packages, ensuring processes are documented, shared, understood & complied with Provide support & guidance to Management Team to effectively introduce … services) Use Value Stream Mapping & other tools to review & improve business processes across Field, Remote, Solutions & BSC Teams, ensuring alignment & quality customer experience Key skills and qualifications Experience of service delivery, execution and management along with experience of effecting change in large public or private sector organisations across multiple sites Experience of remote services provision, cloud and internetworking More ❯

an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal … candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to … resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point More ❯

an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal … candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to … resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point More ❯

an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal … candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to … resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point More ❯

an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal … candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to … resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point More ❯

a critical role in driving value and performance from the client’s key technology suppliers. You’ll ensure that supplier relationships are strategically managed, contracts deliver maximum benefit, and service performance remains high. You’ll collaborate closely with Service Operations, Procurement, Product Owners, and senior stakeholders to deliver outstanding results across a portfolio of critical suppliers. Key Responsibilities … and stakeholders. Monitor, analyse, and challenge vendor performance to drive continual improvement. Develop and implement strategies to address underperformance and ensure compliance with contractual terms. Identify opportunities to enhance service delivery and achieve better value for money. Support the selection, evaluation, and onboarding of new suppliers in line with technology and business goals. Collaborate across technology and business … vendors and suppliers within a technology-led environment. Proven expertise in contract management, negotiation, and supplier performance improvement. Strong analytical and reporting skills, with experience identifying cost-saving and service enhancement opportunities. Excellent communication, influencing, and stakeholder management skills. Strong understanding of IT service management (ITSM) and frameworks such as ITIL. Ability to navigate complex supplier ecosystems and More ❯

experienced 3rd Line Engineer to join its technical operations team. This role is pivotal in resolving complex technical issues, mentoring junior engineers, and contributing to the continuous improvement of service delivery. Key Responsibilities Act as the final escalation point for advanced support tickets and critical incidents. Troubleshoot and resolve issues across infrastructure, cloud platforms, and networking environments. Collaborate with … 1st and 2nd line teams to enhance overall service capability. Manage high-priority tickets in line with SLAs and business impact. Support infrastructure upgrades, migrations, and client onboarding projects. Maintain detailed documentation and contribute to knowledge sharing across the team. What You’ll Bring Proven experience in 3rd line support within an IT or MSP environment. Strong technical knowledge … Network+, Security+, Cloud+ ITIL Foundation What you will get in return Be part of a forward-thinking team solving real-world technical challenges. Work on impactful projects that improve service delivery and customer experience. Enjoy a supportive environment with opportunities for growth and development. Salary of up to £55,000 + benefits Hybrid work environment If this sounds More ❯