121 to 145 of 473 Service Management Jobs in England

Service Delivery Analyst Location: Hemel Hempstead (Hybrid – 20% Office/80% Remote) At Haven, we're on a mission to redefine the way technology solutions empower our business and customers. Our team is expanding, and we're looking for an experienced Service Delivery Analyst to join our dynamic … someone passionate about driving technology forward, keen on making a significant impact within our fast-paced and innovative technology department. Your Opportunity: As a Service Delivery Analyst, you will be responsible for overseeing the delivery of technology services within Haven. This role involves managing the end-to-end process … meet business objectives and client expectations, steering our technology services towards excellence. Key Responsibilities: Ensure the effective and efficient delivery of technology services. Monitor service performance and implement improvements as needed. Oversee supplier implementation projects from initiation to completion. Ensure 3rd party projects and service improvement initiatives are more »

looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT … Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to … drive significant, enterprise-wide change. Experience of interest: Leading the Incident and Major Incident process across an organisation, embedding a culture of Continual Service Improvement Being accountable for the Incident process and policies, such as documenting major incidents, lessons learned, and identifying actions for future cases Engaging key stakeholders more »

Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology Service Desk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for a confidential … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically excellent, with a strong … background in IT support, IT infrastructure and service management, combined with project management skills and the ability to lead and inspire a team. Key Responsibilities: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and more »

IT Service Desk Team Lead – London/hybrid working - £43,000 - £48,000 + Benefits ServiceNow, ITIL, Leadership, AzureAD, O365, Intune Are you a dynamic IT Service Desk Lead with a passion for providing exceptional technical support? Do you thrive in an environment where you can make a … significant impact? We're seeking a talented individual to join our clients team as an IT Service Desk Lead. Our client prioritize excellence in IT service delivery to meet the evolving needs of their business and ensure unparalleled support for our end-users. As a leader in their … industry, they are committed to fostering innovation and maintaining high standards of performance. As the IT Service Desk Lead, you'll be at the forefront of ensuring the IT service desk team delivers timely and effective technical support to our end-users. Your leadership will be instrumental in more »

business and users. Dive deep into software architecture principles, explore cloud platforms, and keep us ahead of industry trends! Supporting Areas and Activities: Data management, including data quality and master data management Engineering management, automation, and life cycle management Disaster Recovery Management, from an architecture … system development life cycle methodologies (Agile, DevOps) Excellent interpersonal skills in facilitation and negotiation Specific Platforms that we use in IT Common Tools: IT Service Management: Now Platform IT Asset Management: SNOW Software Enterprise Agile Planning: Jira IT Financial Management: Cloudability IT Portfolio Management: Eureka … Team Collaboration Tools: Confluence, MS Teams Software Development Tools: GitHub Configuration Management: Ansible Release & Deployment Tools: Octopus/Terraform Join us on this exciting journey and be a part of our technological evolution more »

vCenter in a clustered environment. I am presently seeking candidates for the positions of a Senior Infrastructure Engineer to join a leading IT Managed Service provider specialising in Data Centre Management. We are looking for a candidate with experience in actively managing and troubleshooting various technologies in an enterprise … Given the extensive responsibilities of the team, broader technology experience would also be highly advantageous to enrich this role. This position is within the Service Operations team, which offers support for a diverse range of Managed Service contracts using the ITIL framework. The Role: So, what will you … entire stack, including server OS (Windows/Linux), networks, and storage. Participates in the transition of new products and services on behalf of the Service Operations teams, defining early support interests/requirements and sharing knowledge across teams as needed. Investigates opportunities to enhance effectiveness and efficiency, and shares more »

adaptability and positive attitudes to set them up for success in our fast changing world. We now have an exciting opportunity for an Incident & Service Request Manager to join our fantastic team. This is a Hybrid role working 2 days a week at our Head Office in London. About … the role The purpose and prime objective of the Incident (IM) and Service Request Manager (SR) is for delivering effective IM/MIM (Major Incident Management) resulting in the provisions of stable and robust services to the global business. Focus is on restoring service efficiency and effectively … from incidents, working with Problem Management in eliminating recurring incidents and to minimize impact of incidents that cannot be prevented or resolved permanently. Key Responsibilities will include, (but not limited to): The IM/SR will create, manage and continually improve the incident (Including major) and service request more »

Colt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning … has set comprehensive near and long term Science Based Targets to cut our emissions in line with the SBT is latest Net Zero Standard.IT Service ManagerLocation: LondonAbout Colt Data Centre ServicesColt Data Centre Services has over 20 years of experience in designing, building and operating energy-efficient, reliable data … starts with finding the right people for Colt DCS. We believe in creating a healthy, learning environment for our employees to flourish.MISSIONReporting to the Service Delivery Manager, the IT Service Manager will support a number of business critical IT Services. Where required, you will provide support to Incident more »

first point of contact for all IT support queries and providing ad-hoc advice to clients of all levels as appropriate. Responsible for the management of all Service Calls assigned to them through the Service Management system. Ensuring that the status and history of Service Calls are monitored, up dated and closed on completion and that Service Level Agreements are adhered to. Analyse and diagnose user requests which will include situations and information, which are wide ranging and require judgement and expertise to decide on the best course of action. Responsible for providing … specialist expertise, guidance and top level support, for all supported Microsoft applications to all service users within Berkshire Healthcare Foundation Trust Maintain the flow of information to all user groups providing both user feedback and IT information; this includes retaining responsibility for the progress and resolution of client requests more »

cost effectively as possible. To deliver this with high levels of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning with the whole business’ objectives. Responsibilities Service Delivery Management Manage service performance … staff. Establish Delivery Framework Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. Commercial Management Manage customer agreements to optimise profitability. Work with the Finance Director to create processes for analysing the costs of service … Create processes to identify sales opportunities and refer them to the wider business. Report costs of delivering services and other qualitative feedback to product management and sales teams. Create Cost-Effective Systems Ensure operational processes are efficient and cost-effective. Effectively manage costs whilst maintaining the overall customer experience. more »

the ServiceNow platform within the organisation. This role is critical for ensuring that the ServiceNow platform aligns with the business's goals, facilitating effective service management processes, and delivering exceptional service delivery outcomes.AccountabilitiesStrategic Planning and Implementation: Collaborate with IT and business stakeholders to define strategic objectives for … Identify opportunities for process improvements within the ServiceNow environment. Lead the implementation of enhancements to optimise platform performance, usability, and business value.Incident and Change Management: Ensure effective management of incidents and changes within the ServiceNow platform. Lead problem-solving efforts to resolve issues and implement preventative measures to … mitigate future risks.Stakeholder Management: Act as the primary liaison between the ServiceNow team and internal/external stakeholders. Communicate project statuses, proposals, and technical issues effectivelyAccountable for all aspects of the products and/or services the team is delivering, including appropriate timeliness and quality.Leadership: Provide leadership, direction, and more »

responsible for the force’s adoption and use of information and digital technology. The IT Support Apprentice offers an opportunity to be exposed to Service Management Service Operations – primarily on the IT&D Service Desk and in field support. Role Responsible for investigating and resolving incidents … requests are handled according to agreed procedures, making judgments on the best approach to handle an issue in the most expedient way so that service delivery meets agreed service levels and customers are operational as quickly as possible Monitor the progress of Incidents and Requests that have been … customer requirements and to ensure health and safety, site, IT security and quality standards are met Promote the proper use of Asset and stock management as a whole Monitoring Health and Safety issues and raise issues where appropriate Promote the forces diversity agenda and be its champion within the more »

complex network analysis, scenario modelling and digital twins.The GIS Platform (Product) Manager is responsible for prioritising and supporting the work of providing the platform service for multiple consumer-facing products and providing a cohesive vision for the platform across the organisation. This role has significant impact due to providing … underpinning services across product lines and multiple products.In addition to traditional product management tasks and duties, the Platform Manager engages with Product Line Directors, Product Managers and all product development stakeholders, managing and servicing the delivery platform capabilities and technical requirements such as APIs and all other platform services. … Responsible for maintaining focus on security and resilience to protect end-users who depend on the platform to conduct business.Key AccountabilitiesProduct management managing and developing products or services through their full life cycle from inception, growth, maturity, decline to retirement. Strategic Planning Creating and maintaining a strategy to align more »

role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. ROLE: Service Architect LOCATION: Remote (UK) CLEARANCE: Eligable for SC Clearance We are seeking a skilled Service Architect to join our dynamic team. As a … Service Architect, you will play a pivotal role in understanding and interpreting client requirements, and translating them into comprehensive service solutions. Your expertise in client engagement, service design, and ITIL practices will contribute to the seamless delivery of our services to clients across various sectors. Responsibilities: Engage … with clients to gather and understand their requirements, and translate these into clear statements of need. Utilize your expertise in technology solutions to design service bundles tailored to meet the needs of end-users, particularly in desktop and cloud services. Design service delivery, support, and management requirements more »

this role. IR35 Status: Outside Start: ASAP We require a Change & Release Analyst for our Government Client to ensure their ICT Operations Change & Release Management processes and procedures are adhered too. You will also provide advice and guidance on the processes to their technical resolver teams and stakeholders. Essential … of a fast-moving, complex outsourcer environment. Demonstrable ability to plan, prioritise and co-ordinate own and team activities. Knowledge and experience of ITIL service management good practice, particularly Change and Configuration Management. Ability to estimate risk of potential business impact from minimal data or identify the need … working with complex multi system, multi-site environment. Ability to facilitate meetings and manage any conflicts to an acceptable resolution. Experience of working with Service Management tools e.g: ServiceNow Duties include: Facilitate the efficient and prompt triage of all RFCs, assessing the risk and priority confirming they are more »

have a knowledge of CICSO ICM based routing products and the underlying carrier architecture. The NHS 111 telephony platform, which underpins the NHS 111 service by delivering 111 calls to the correct provider and making the 111 number free to the caller, was awarded in November 2021. Work is … this new contract, which includes 119 and the National Pandemic Flu Service. The post holder will be responsible for all aspects of project and service management ensuring any projects and business as usual services are delivered in accordance with best practice guidelines and continuity of current service … Governance Support - Ensuring call trace requests from providers and other agencies are completed and returned in a timely manner Provide support for Major Incident Management Lead on the Change Management Everyday management of the national element of the NHS 111 and 119 telephony service inc Supplier more »

Service Desk Team Leader Role: To lead the day to day operations of the Service Desk ensuring that Service performance always meets targets. You will manage, develop, inspire and motivate the Service Desk Team to provide premium customer service and high-quality support services. You … and development, holiday cover planning for analysts and onsite teams and resolving/escalating resource issues impacting delivery of BAU services. Key Responsibilities: Line Management: - Perform monthly 121s with each team member and manage day to day staff issues - Complete quality assessments of the Service Desk Analysts with … both ticket quality and phone quality - Initiate and implement service improvements - Provide monitoring/coaching to enable the personal development of the Service desk analysts - Ensuring the rota for the team is kept up to date and appropriate for the demands of the Service. Reporting: - You will ensure more »

pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data to better meet the needs of citizens. With the ever … interest in the use of digital technology in healthcare, you will be part of a team of Digital, Data and Technology experts that delivers service improvements and keeps at the forefront of new technology. Main duties of the job This role is part of our Information Security & Business Continuity … Business Continuity & Disaster Recovery Plans, enabling us to respond to and recover from business continuity events - ensuring we can provide a safe level of service to the public during the event, and ensuring we can manage the recovery process and incorporating learning. About us At Moorfields, we provide more more »

Brook Street are looking for an IT Service Manager to work for the renowned DWP. If you have experience in the below, we have the opportunity for you! As an IT Service Manager you are responsible for ensuring a high quality service is achieved for the end … user experience of the Fraud & Error systems. This is a highly visible role with the successful candidate required to undertake key activities associated with Service Management. Working as part of a team, you may undertake Service Management activities such as: - Proactive role within Fraud & Error Live Support … team, using recognised Service Management processes, procedures and policies to resolve incidents, problems & issues and escalating where appropriate to relevant IT service functions - Providing high quality support for all end users, understanding and trying to resolve user issues and queries, managing end user communication and expectations - Meeting more »

for a team of second line engineers based at our Colindale site. The team is part of the wider End User Workspace, Hosting and Service Management team which itself is part of the Technology Group at the UKHSA. The second line team at Colindale support colleagues both on … will also need to work with your team to ensure that ITSM functions are carried our responsibly. You will be involved in contributing to service improvements and updates. Our ideal candidate thrives in a challenging environment, is motivated by delivering results, and is comfortable with working under pressure. The … role requires a team player who has the motivation to maintain a solid service whilst constantly striving to improve both the technical and non-technical aspects of delivery. About us Job Title Lead Engineer Profession- IT Service Management Directorate Technology Full Time equivalent - 37.5 hours No of more »

empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 35 countries, the Dematic global network of over 11,000 employees has helped achieve approximately 8,000 worldwide customer … world’s leading suppliers of industrial trucks and supply chain solutions Logistics and Supply Chain Experience are essential for this role. Main duties Relationship Management: Build and maintain a strong customer relationship giving exceptional customer service and providing advice and guidance on relevant software solutions. Ensure a high … level of service is provided to the customer including regular reviews of their live system. Delivery: Heavily focussed on service delivery ensuring we are adhering to the agreed SLA and regularly report this information both internally and externally. Act as the primary point of contact for your allocated more »

CCTV Engineer Videalert is the UK's leading supplier of intelligent traffic enforcement and management solutions that deliver the highest productivity at the lowest operational cost. Videalert offers a comprehensive suite of ANPR/CCTV traffic and parking management solutions comprising attended, unattended, and mobile using the same … critical part of the operations team. It is the function of our Field Engineers to ensure the hardware required for our traffic enforcement and management products is delivered and maintained in a timely, successful, and safe manor. Core Duties & Responsibilities: Work with the Head of Service Management, PMO Manager and Technical Manager and wider service delivery and service management team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented. System commissioning - working with our engineering partners to install at client sites, ensuring systems are more »

Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and … technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes … maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset more »

IT Service and Infrastructure Engineer The Role:IT Service & Infrastructure Engineer As an IT Service & Infrastructure Engineer, you will play a pivotal role in ensuring the smooth operation of our IT services and infrastructure. You will be responsible for providing first and second line support, managing service … overtime. Additionally, candidates must possess a full clean driver's license and have access to reliable transportation to be considered for this role. Responsibilities: Service Management: Manage service requests, incidents, and problems from start to finish, including logging, prioritizing, responding promptly, providing updates, and achieving resolution. Provide … assistance for essential bespoke internal applications. Ensure strict adherence to Service Level Agreements (SLAs) and handle breaches following escalation procedures. Act as the primary point of contact between internal end-users and external suppliers, fostering strong working relationships. Undertake small to medium-sized IT projects as directed. Assist in more »

initial point of escalation for operational issues impacting stakeholders within the Data Platforms team.Collaborate with stakeholders to minimize role overlap, embed the team into service management platforms, and clarify roles and responsibilities.Influence Data Platforms priorities by engaging with product owners and leadership.Engage in relevant groups and committees to … drive positive change within Elanco.Educate stakeholders about the team's operational services and define those services.Develop standard service offerings, improve service-related knowledge articles, and identify continuous improvement opportunities. Specifically, how to leverage Data Platforms’ capabilities, products, and services) in ServiceNow.Document pain points and design new processes to … and services. (ie. Access Roster Reviews, Periodic Reviews and other CAPA activities.)Represent the team in vendor governance meetings and ensure compliance with change management and ITSM processes.Minimum Qualification (education, experience and/or training, required certifications):Holds a Bachelor’s degree in a technical or operational discipline or more »