Customer-Centric Approach Contracts in England

Customer-Centric Approach
UK > England

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Customer-Centric Approach skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centric Approach over the 6 months to 5 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 486 644 769
Rank change year-on-year +158 +125 -166
Contract jobs citing Customer-Centric Approach 55 17 30
As % of all contract jobs advertised in England 0.15% 0.034% 0.042%
As % of the Processes & Methodologies category 0.17% 0.038% 0.046%
Number of daily rates quoted 34 14 23
10th Percentile £143 £172 £226
25th Percentile £188 £180 £398
Median daily rate (50th Percentile) £425 £493 £455
Median % change year-on-year -13.71% +8.24% -44.85%
75th Percentile £575 £550 £519
90th Percentile £645 £619 -
UK median daily rate £425 £493 £460
% change year-on-year -13.71% +7.07% -44.24%
Number of hourly rates quoted 3 0 0
10th Percentile - - -
25th Percentile £6.57 - -
Median hourly rate £7.85 - -
75th Percentile £12.82 - -
90th Percentile £15.03 - -
UK median hourly rate £7.85 - -

All Process and Methodology Skills
England

Customer-Centric Approach is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 31,929 45,052 64,584
As % of all contract IT jobs advertised in England 86.59% 90.19% 90.80%
Number of daily rates quoted 20,948 31,615 45,896
10th Percentile £300 £325 £331
25th Percentile £413 £445 £425
Median daily rate (50th Percentile) £525 £550 £538
Median % change year-on-year -4.55% +2.33% +8.04%
75th Percentile £650 £675 £650
90th Percentile £750 £763 £750
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.72%
Number of hourly rates quoted 2,243 1,590 1,753
10th Percentile £12.92 £10.99 £12.50
25th Percentile £16.00 £16.25 £15.25
Median hourly rate £36.33 £36.40 £24.35
Median % change year-on-year -0.18% +49.47% +3.62%
75th Percentile £60.00 £65.00 £49.25
90th Percentile £72.50 £75.00 £63.75
UK median hourly rate £35.95 £35.80 £25.00
% change year-on-year +0.42% +43.20% +2.04%

Customer-Centric Approach
Job Vacancy Trend in England

Job postings citing Customer-Centric Approach as a proportion of all IT jobs advertised in England.

Job vacancy trend for Customer-Centric Approach in England

Customer-Centric Approach
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Customer-Centric Approach in England.

Daily rate trend for Customer-Centric Approach in England

Customer-Centric Approach
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer-Centric Approach in England over the 6 months to 5 May 2024.

Daily rate histogram for Customer-Centric Approach in England

Customer-Centric Approach
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Customer-Centric Approach in England.

Hourly rate trend for Customer-Centric Approach in England

Customer-Centric Approach
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centric Approach within the England region over the 6 months to 5 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +142 35 £475 -13.64% 26
South West - 10 £145 - 5
South East +27 7 £295 -44.34% 11
North of England +32 2 £145 -61.07% 18
North West +27 2 £145 -61.07% 11
Midlands +24 1 £145 -19.44% 10
West Midlands +18 1 £145 -19.44% 3
Customer-Centric Approach
UK

Customer-Centric Approach
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.64%) CMS
2 1 (1.82%) Confluence
2 1 (1.82%) Microsoft Exchange
2 1 (1.82%) SharePoint
Applications
1 2 (3.64%) Microsoft Office
Business Applications
1 2 (3.64%) Dynamics CRM
2 1 (1.82%) Remedy ITSM
Cloud Services
1 10 (18.18%) Azure
2 7 (12.73%) Microsoft 365
3 5 (9.09%) Google Workspace
3 5 (9.09%) Slack
4 4 (7.27%) Azure DevOps
4 4 (7.27%) Cloud Computing
4 4 (7.27%) Microsoft Purview
5 3 (5.45%) AWS
5 3 (5.45%) GCP
6 2 (3.64%) SaaS
7 1 (1.82%) IaaS
7 1 (1.82%) PaaS
Communications & Networking
1 2 (3.64%) VoIP
2 1 (1.82%) Broadband
Database & Business Intelligence
1 4 (7.27%) Couchbase
1 4 (7.27%) SQL Server
2 1 (1.82%) Azure SQL Database
Development Applications
1 5 (9.09%) Git
2 2 (3.64%) Bitbucket
2 2 (3.64%) Karma Test Runner
3 1 (1.82%) JIRA
General
1 40 (72.73%) Social Skills
2 12 (21.82%) Finance
3 11 (20.00%) Analytical Skills
4 10 (18.18%) Presentation Skills
5 9 (16.36%) Telecoms
6 8 (14.55%) Manufacturing
6 8 (14.55%) Marketing
7 7 (12.73%) Public Sector
8 6 (10.91%) Electronics
9 4 (7.27%) Influencing Skills
10 3 (5.45%) Inclusion and Diversity
11 2 (3.64%) Advertising
11 2 (3.64%) French Language
11 2 (3.64%) Games
12 1 (1.82%) Banking
12 1 (1.82%) Legal
12 1 (1.82%) Police
12 1 (1.82%) Retail
Job Titles
1 8 (14.55%) Support Engineer
2 7 (12.73%) Analyst
3 6 (10.91%) Desktop Engineer
4 5 (9.09%) Service Analyst
4 5 (9.09%) Service Desk Analyst
5 4 (7.27%) Desktop Support
5 4 (7.27%) Desktop Support Engineer
5 4 (7.27%) DevSecOps Engineer
6 3 (5.45%) 1st Line Service Desk Analyst
6 3 (5.45%) C++ Developer
6 3 (5.45%) Consultant
6 3 (5.45%) Developer
6 3 (5.45%) Development Engineer
6 3 (5.45%) Lead
6 3 (5.45%) Security Engineer
6 3 (5.45%) Software Development Engineer
6 3 (5.45%) Software Engineer
7 2 (3.64%) C++ Software Engineer
7 2 (3.64%) IT Support
7 2 (3.64%) IT Technician
Libraries, Frameworks & Software Standards
1 4 (7.27%) Kafka
2 2 (3.64%) AngularJS
2 2 (3.64%) CSS
2 2 (3.64%) HTML
2 2 (3.64%) OpenAPI
2 2 (3.64%) Playwright
2 2 (3.64%) REST
2 2 (3.64%) Swagger
2 2 (3.64%) Twitter Bootstrap
3 1 (1.82%) Middleware
Miscellaneous
1 4 (7.27%) Product Ownership
2 2 (3.64%) Distributed Systems
2 2 (3.64%) Management Information System
2 2 (3.64%) PMI
2 2 (3.64%) Video Conferencing
3 1 (1.82%) Algorithms
3 1 (1.82%) Analytical Mindset
3 1 (1.82%) CMDB
3 1 (1.82%) Data Centre
3 1 (1.82%) Driving Licence
3 1 (1.82%) Enterprise Storage
3 1 (1.82%) IVR
3 1 (1.82%) Public Cloud
3 1 (1.82%) Smartphone
3 1 (1.82%) Virtual Team
Operating Systems
1 13 (23.64%) Windows
2 4 (7.27%) Windows Server
3 2 (3.64%) Windows 10
Processes & Methodologies
1 55 (100.00%) Customer-Centricity
2 27 (49.09%) Problem-Solving
3 17 (30.91%) Agile
4 14 (25.45%) Customer Service
5 12 (21.82%) Roadmaps
6 10 (18.18%) Project Management
6 10 (18.18%) Service Delivery
6 10 (18.18%) Workshop Facilitation
7 8 (14.55%) Digital Marketing
7 8 (14.55%) Product Management
7 8 (14.55%) Programme Management
7 8 (14.55%) Project Delivery
7 8 (14.55%) Risk Management
7 8 (14.55%) Scrum
8 7 (12.73%) Process Improvement
9 6 (10.91%) Computer Science
9 6 (10.91%) Feasibility Study
9 6 (10.91%) Infrastructure Management
9 6 (10.91%) Performance Monitoring
9 6 (10.91%) Software Engineering
Programming Languages
1 6 (10.91%) C++
2 4 (7.27%) Bicep
2 4 (7.27%) PowerShell
3 2 (3.64%) C
3 2 (3.64%) JavaScript
3 2 (3.64%) Python
3 2 (3.64%) TypeScript
4 1 (1.82%) SQL
Qualifications
1 8 (14.55%) Degree
2 6 (10.91%) Computer Science Degree
3 2 (3.64%) ITIL Foundation Certificate
3 2 (3.64%) PgMP
3 2 (3.64%) PMI Certification
4 1 (1.82%) ACCA
4 1 (1.82%) CIMA
4 1 (1.82%) CISA
4 1 (1.82%) ITIL Certification
4 1 (1.82%) Security Cleared
Quality Assurance & Compliance
1 8 (14.55%) QA
2 3 (5.45%) Actionable Recommendations
3 1 (1.82%) GDPR
3 1 (1.82%) PMO
System Software
1 4 (7.27%) Docker
2 3 (5.45%) Active Directory
Systems Management
1 4 (7.27%) Progress Chef
1 4 (7.27%) Puppet
1 4 (7.27%) Terraform
2 1 (1.82%) AirWatch
2 1 (1.82%) SCCM
Vendors
1 22 (40.00%) Microsoft
2 7 (12.73%) SAP
3 5 (9.09%) Google
4 4 (7.27%) Oracle
5 2 (3.64%) ServiceNow
6 1 (1.82%) Citrix
6 1 (1.82%) Remedy