The first table below looks at the demand for the Support Engineer role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Engineer in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Support Engineer
Rank 98 119 140
Rank change year-on-year
+21 +21
Contract jobs requiring a Support Engineer 800 850 803
As % of all contract IT jobs located in England 1.924% 1.594% 1.429%
As % of the Job Titles category 2.082% 1.722% 1.542%
Number of daily rates quoted 287 270 267
Average daily rate £260 £246 £265
Average daily rate % change year-on-year
+5.90% -7.35%
90% offered a daily rate of more than £125 £125 £140
10% offered a daily rate of more than £435 £409 £450
UK excluding London average daily rate £250 £200 £263
% change year-on-year
+25.00% -23.80%
Number of hourly rates quoted 237 214 211
Average hourly rate £15.75 £16.00 £15.00
Average hourly rate % change year-on-year
-1.56% +6.66%
90% offered a hourly rate of more than £11.46 £10.50 £11.00
10% offered a hourly rate of more than £25.00 £27.95 £26.90
UK excluding London average hourly rate £15.00 £15.88 £15.00
% change year-on-year
-5.51% +5.83%
All Job Titles
England
Contract IT job ads with a match in the
Job Titles category
38421 49352 52077
As % of all contract IT jobs located in England 92.41% 92.53% 92.68%
Number of daily rates quoted 22588 27902 28893
Average daily rate £400 £400 £425
Average daily rate % change year-on-year
- -5.88%
90% offered a daily rate of more than £240 £246 £250
10% offered a daily rate of more than £575 £575 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1983 2412 2765
Average hourly rate £19.00 £18.50 £20.00
Average hourly rate % change year-on-year
+2.70% -7.50%
90% offered a hourly rate of more than £11.21 £11.00 £11.00
10% offered a hourly rate of more than £41.86 £40.00 £40.50
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
Support Engineer
UK

Support Engineer
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Support Engineer across the England region as a proportion of the total demand within the Job Titles category.

England Support Engineer Jobs Demand Trend

Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Engineer across the England region.

England Support Engineer Daily Rate Trend

Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Engineer across the England region over the 3 months to 24 May 2013.

England Support Engineer Daily Rate Histogram

Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Engineer across the England region.

England Support Engineer Hourly Rate Trend

Support Engineer
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Engineer across the England region over the 3 months to 24 May 2013.

England Support Engineer Hourly Rate Histogram

Support Engineer
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Engineer within the England region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
London -10 246 £275 -8.33%
South East -3 228 £243 +1.04%
South West +44 70 £260 +4.00%
East of England +24 67 £300 +42.85%
Yorkshire +27 54 £141 +2.54%
North West +31 50 £227 +55.21%
East Midlands +17 37 £175 +45.83%
West Midlands -14 35 £170 -11.33%
North East +14 7 - -
Midlands - 4 £150 -
Support Engineer
UK

Support Engineer
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT contractor jobs across the England region that cited Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Engineer in their job title.

1 1040 (64.32%) Windows
2 665 (41.13%) Active Directory
3 549 (33.95%) Microsoft
4 416 (25.73%) Windows 7
5 414 (25.60%) Windows XP
6 386 (23.87%) MS Office
7 313 (19.36%) MS Exchange
8 301 (18.61%) Windows Server 2008
9 274 (16.94%) Windows Server 2003
10 272 (16.82%) VMware
11 254 (15.71%) Citrix
12 218 (13.48%) MS Excel
13 216 (13.36%) Cisco
14 205 (12.68%) ITIL
15 194 (12.00%) TCP/IP
16 175 (10.82%) Linux
17 171 (10.58%) Security Cleared
18 170 (10.51%) SQL
19 161 (9.957%) Blackberry
20 153 (9.462%) Microsoft Certification
21 151 (9.338%) HP
22 141 (8.720%) SQL Server
23 137 (8.472%) DNS
24 136 (8.411%) LAN
25 126 (7.792%) SCCM
26 125 (7.730%) Exchange Server 2010
27 124 (7.669%) DHCP
28 123 (7.607%) UNIX
29 121 (7.483%) VMware Infrastructure
30 118 (7.297%) Exchange Server 2007

Support Engineer
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT contractor jobs across the England region that cited Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Engineer in their job title. Up to 20 skills are shown per category.

Application Development
1 63 (3.896%) .NET
2 36 (2.226%) XML
3 32 (1.979%) Middleware
3 32 (1.979%) WebSphere
4 25 (1.546%) XSLT
5 24 (1.484%) SOAP
5 24 (1.484%) Java EE
6 23 (1.422%) Oracle Fusion
7 22 (1.361%) COM+
8 18 (1.113%) Web Services
9 13 (0.804%) WebCenter
9 13 (0.804%) CSS
9 13 (0.804%) HTML
10 11 (0.680%) ASP.NET
11 6 (0.371%) J2EE
11 6 (0.371%) ASP
12 4 (0.247%) JRules
12 4 (0.247%) Drools
12 4 (0.247%) OSGi
12 4 (0.247%) Application Packaging
Application Platforms
1 313 (19.36%) MS Exchange
2 125 (7.730%) Exchange Server 2010
3 118 (7.297%) Exchange Server 2007
4 100 (6.184%) Exchange Server 2003
5 89 (5.504%) IIS
6 86 (5.318%) SharePoint
7 53 (3.278%) Apache
8 47 (2.907%) Blackberry Enterprise Server
9 29 (1.793%) WebLogic
10 24 (1.484%) WebSphere Application Server
11 15 (0.928%) Lync
11 15 (0.928%) Lotus Notes
12 7 (0.433%) SharePoint 2010
12 7 (0.433%) Tomcat
12 7 (0.433%) WebSphere MQ
12 7 (0.433%) CMS
13 6 (0.371%) Exchange Server 2000
14 5 (0.309%) Office Communications Server
15 3 (0.186%) TIBCO EMS
16 2 (0.124%) Oracle Application Server
Applications
1 386 (23.87%) MS Office
2 218 (13.48%) MS Excel
3 14 (0.866%) Acrobat
4 13 (0.804%) Office 365
4 13 (0.804%) MS Visio
5 6 (0.371%) MS PowerPoint
6 4 (0.247%) Google Apps
6 4 (0.247%) Spreadsheet
7 2 (0.124%) Photoshop
7 2 (0.124%) Vectorworks
7 2 (0.124%) CINEMA 4D
8 1 (0.062%) SPSS
Business Applications
1 9 (0.557%) Remedy ITSM
2 4 (0.247%) BusinessWorks
2 4 (0.247%) 3000 Xtra
2 4 (0.247%) TIBCO BusinessEvents
3 3 (0.186%) Dynamics CRM
4 2 (0.124%) ENOVIA
5 1 (0.062%) Dynamics GP
5 1 (0.062%) ION MarketView
5 1 (0.062%) Infor M3
5 1 (0.062%) CODA-Financials
Communications & Networking
1 194 (12.00%) TCP/IP
2 137 (8.472%) DNS
3 136 (8.411%) LAN
4 124 (7.669%) DHCP
5 115 (7.112%) SAN
6 107 (6.617%) Firewall
7 102 (6.308%) WAN
8 80 (4.947%) Internet
9 78 (4.824%) VPN
10 49 (3.030%) VoIP
11 46 (2.845%) Wireless
12 40 (2.474%) LDAP
13 30 (1.855%) NetScaler
14 28 (1.732%) NAS
14 28 (1.732%) Cisco ASA
15 25 (1.546%) MPLS
16 24 (1.484%) BIG-IP
17 23 (1.422%) Cisco IOS
17 23 (1.422%) HTTP
17 23 (1.422%) BGP
Database & Business Intelligence
1 141 (8.720%) SQL Server
2 43 (2.659%) SQL Server 2008
3 39 (2.412%) SQL Server 2005
4 26 (1.608%) MySQL
5 20 (1.237%) SQL Server Reporting Services
5 20 (1.237%) SQL Server Integration Services
6 19 (1.175%) SQL Server Analysis Services
7 12 (0.742%) MS Access
8 11 (0.680%) Oracle 8/8i
9 9 (0.557%) Data Warehouse
10 6 (0.371%) SQL Server 2000
10 6 (0.371%) Crystal Reports
11 5 (0.309%) Big Data
11 5 (0.309%) SQL Server 2012
12 4 (0.247%) OLAP
12 4 (0.247%) Jackrabbit
12 4 (0.247%) QlikView
13 3 (0.186%) Oracle 11g
14 2 (0.124%) FileMaker
14 2 (0.124%) BusinessObjects
Development Applications
1 9 (0.557%) MSI
2 7 (0.433%) InstallShield
2 7 (0.433%) Subversion
3 4 (0.247%) Visual Studio
3 4 (0.247%) StarTeam
4 3 (0.186%) ClearCase
4 3 (0.186%) ClearQuest
5 2 (0.124%) Git (software)
5 2 (0.124%) Rational DOORS
6 1 (0.062%) JIRA
6 1 (0.062%) NWDI
6 1 (0.062%) Team Foundation Server
6 1 (0.062%) Jasmine
6 1 (0.062%) Ant
6 1 (0.062%) Xcode
General
1 118 (7.297%) Finance
2 85 (5.257%) Telecoms
3 49 (3.030%) Banking
4 32 (1.979%) Financial Institution
5 28 (1.732%) Retail
6 21 (1.299%) Investment Banking
7 18 (1.113%) Back Office
8 16 (0.989%) Front Office
9 13 (0.804%) Military
10 10 (0.618%) Publishing
11 9 (0.557%) French Language
12 8 (0.495%) Local Government
13 7 (0.433%) Legal
13 7 (0.433%) Manufacturing
14 6 (0.371%) Law
14 6 (0.371%) Electronics
15 4 (0.247%) Games
15 4 (0.247%) Advertising
15 4 (0.247%) Welsh Language
16 3 (0.186%) Marketing
Miscellaneous
1 161 (9.957%) Blackberry
2 29 (1.793%) Hedge funds
2 29 (1.793%) Clustering
3 27 (1.670%) NHS
4 26 (1.608%) PKI
5 18 (1.113%) PDA
6 17 (1.051%) Mathematics
7 16 (0.989%) iPad
7 16 (0.989%) Computer Science
8 15 (0.928%) Smartcard
9 14 (0.866%) Client/Server
9 14 (0.866%) iPhone
10 11 (0.680%) EPoS
10 11 (0.680%) Handset
11 10 (0.618%) Management Information System
11 10 (0.618%) Thin Client
11 10 (0.618%) Fat Client
11 10 (0.618%) Video Conferencing
12 9 (0.557%) Open Source
13 7 (0.433%) CMDB
Operating Systems
1 1040 (64.32%) Windows
2 416 (25.73%) Windows 7
3 414 (25.60%) Windows XP
4 301 (18.61%) Windows Server 2008
5 274 (16.94%) Windows Server 2003
6 175 (10.82%) Linux
7 123 (7.607%) UNIX
8 84 (5.195%) Windows Vista
9 56 (3.463%) Windows 2000
10 49 (3.030%) Red Hat Enterprise Linux
11 43 (2.659%) Mac OS X
12 30 (1.855%) Solaris
13 28 (1.732%) Windows 2000 Server
14 17 (1.051%) Windows 8
15 11 (0.680%) CentOS
15 11 (0.680%) HPUX
16 8 (0.495%) Android
16 8 (0.495%) Apple iOS
17 7 (0.433%) Windows Server 2012
17 7 (0.433%) VMS
Processes & Methodologies
1 205 (12.68%) ITIL
2 82 (5.071%) Migration
3 44 (2.721%) Incident Management
3 44 (2.721%) Change Control
4 43 (2.659%) Time Management
5 34 (2.103%) Root Cause Analysis
5 34 (2.103%) Disaster Recovery
6 32 (1.979%) Service Delivery
6 32 (1.979%) Software Deployment
7 31 (1.917%) Project Management
7 31 (1.917%) E-Commerce
8 29 (1.793%) Service Management
9 27 (1.670%) Change Management
10 23 (1.422%) Problem Management
11 21 (1.299%) Business Intelligence
12 19 (1.175%) Release Management
13 18 (1.113%) Workflow
13 18 (1.113%) Network Management
14 16 (0.989%) Information Security
15 14 (0.866%) ITSM
Programming Languages
1 170 (10.51%) SQL
2 52 (3.216%) Perl
3 51 (3.154%) C
4 47 (2.907%) PowerShell
5 46 (2.845%) Java
6 45 (2.783%) T-SQL
7 41 (2.536%) C#
8 26 (1.608%) PL/SQL
9 24 (1.484%) VB
10 18 (1.113%) VB.NET
11 16 (0.989%) VBScript
11 16 (0.989%) Bash shell
12 14 (0.866%) VB6
13 13 (0.804%) Shell Script
14 12 (0.742%) PHP
15 10 (0.618%) Python
15 10 (0.618%) JavaScript
16 7 (0.433%) Ruby
17 6 (0.371%) VBA
18 2 (0.124%) C++
Qualifications
1 171 (10.58%) Security Cleared
2 153 (9.462%) Microsoft Certification
3 108 (6.679%) MCSE
4 104 (6.432%) SC Cleared
5 82 (5.071%) Cisco Certification
6 67 (4.143%) CCNA
7 57 (3.525%) DV Cleared
8 50 (3.092%) MCP
9 44 (2.721%) CCNP
10 41 (2.536%) Degree
11 34 (2.103%) MCITP
12 21 (1.299%) MCSA
13 20 (1.237%) Citrix Certification
14 19 (1.175%) CCA
15 17 (1.051%) VMware Certified Professional (VCP)
16 15 (0.928%) CCEA
17 13 (0.804%) MCDST
17 13 (0.804%) HNC
18 10 (0.618%) ITIL Certification
19 9 (0.557%) CCIE
Quality Assurance & Compliance
1 83 (5.133%) SLA
2 7 (0.433%) QA
2 7 (0.433%) ISO/IEC 27001
3 1 (0.062%) PCI DSS
3 1 (0.062%) ISO/IEC 17799
3 1 (0.062%) Sarbanes-Oxley
3 1 (0.062%) ISO 14001
System Software
1 665 (41.13%) Active Directory
2 121 (7.483%) VMware Infrastructure
3 58 (3.587%) XenApp
4 50 (3.092%) Hyper-V
5 43 (2.659%) vSphere
6 38 (2.350%) VMware ESX
7 31 (1.917%) XenDesktop
8 25 (1.546%) VMware ESXi
9 20 (1.237%) Microsoft App-V
10 14 (0.866%) NFS
11 12 (0.742%) Terminal Services
12 11 (0.680%) Forefront TMG
12 11 (0.680%) ISA Server
13 7 (0.433%) Citrix Presentation Server
14 5 (0.309%) UAG
14 5 (0.309%) XenServer
14 5 (0.309%) VMware Workstation
15 4 (0.247%) ProxySG
15 4 (0.247%) NDS
16 3 (0.186%) VMware Server
Systems Management
1 126 (7.792%) SCCM
2 31 (1.917%) WSUS
2 31 (1.917%) SCOM
3 26 (1.608%) Backup Exec
4 16 (0.989%) NetBackup
5 14 (0.866%) Netcool
6 11 (0.680%) Tivoli
7 10 (0.618%) Oracle Identity Manager
7 10 (0.618%) Puppet
8 9 (0.557%) Cisco UCCX
8 9 (0.557%) Nagios
9 8 (0.495%) Norton AntiVirus
9 8 (0.495%) Control-M
9 8 (0.495%) ZENworks
10 7 (0.433%) Systems Management Server (SMS)
11 6 (0.371%) Cisco CUCM
11 6 (0.371%) McAfee ePO
11 6 (0.371%) BladeLogic
11 6 (0.371%) WMI
12 5 (0.309%) OpenView Configuration Management
Vendors
1 549 (33.95%) Microsoft
2 272 (16.82%) VMware
3 254 (15.71%) Citrix
4 216 (13.36%) Cisco
5 151 (9.338%) HP
6 96 (5.937%) Oracle
7 57 (3.525%) Red Hat
8 55 (3.401%) Dell
9 53 (3.278%) Apple
10 38 (2.350%) Symantec
11 37 (2.288%) McAfee
12 35 (2.165%) F5
13 34 (2.103%) IBM
14 32 (1.979%) Juniper
15 31 (1.917%) NetApp
16 27 (1.670%) CheckPoint
17 26 (1.608%) Remedy
18 24 (1.484%) JBoss
19 22 (1.361%) Avaya
20 17 (1.051%) AppSense
Hartlepool, Cleveland
the succesful candidate will be working for a leading IT team, the ICT Desktop Support Engineer will be employed to roll out over 1800 PCs with Windows 7...
Alexander Mann Solutions
Salary: Negotiable
Posted: 1 May 2013
London
Essential skills include experience with: Windows Server 2003/2008 Windows XP/7 Exchange Active Directory Microsoft Office Applications Networking Virtualisation Advantageous skills include experience with: VMware Hyper-V...
Roc Search
Posted: 23 May 2013
Reading, Thames Valley
My client a gloal technology company are seeking multiple expert SharePoint Support Engineers to assist with 3rd/4th line Support to their Premier and Partner customers.You will...
Rate: £350 - £450 per day
Posted: 17 May 2013
London
To be suitable for this role you will have previous experience gained in a helpdesk, desktop or other IT Support role specifically supporting Windows Server 2003, Windows XP,...
Ashdown IT
Rate: £150 - £200 per day
Posted: 22 May 2013
London
A great opportunity has arisen working for my London based client, they are looking for an infrastructure support engineer to join their busy team on a 6 month...
Computer Futures
Posted: 21 May 2013
City, London
The ideal candidate will have demonstrable experience of ensuring incidents / problems and escalations are dealt with in a timely fashion whilst working within the ITIL framework... You will...
Thomson Keene Associates
Rate: £200 - 250 per day
Posted: 21 May 2013
City, London
The ideal candidate for this role will have strong experience in: Active Directory Office 2007/2010 Windows 7 Windows XP Server Support Call Logging Microsoft Exchange 2003 You...
Capita Resourcing - IT Resourcing
Rate: £250 - £280 per day
Posted: 22 May 2013
London
My client is currently seeking a Helpdesk Support Engineer for a City of London based media company for a 6 month contract. The successful Helpdesk Support Engineer should...
Premier Group Recruitment
Rate: £12.00 - £15.00 per hour
Posted: 21 May 2013
Bradford, West Yorkshire
Good knowledge of Microsoft Office products in network environment... * Windows Server 2003 and 2008 * Understanding of IP networking DNS, DHCP, Routing, etc Desirable Skills: Microsoft Qualified or Certifications...
ninesharp
Posted: 20 May 2013
Greater Manchester
The 3rd Line IT Support Engineer will be required to oversee the deployment and configuration of Windows 2008, Active Directory including Group Policy, migrate user data and to...
Oscar Associates (UK) Ltd
Rate: £175 - £225 per day
Posted: 23 May 2013
Weston-super-Mare, South West
Therefore the majority of your time will be based in the office though you do need to be flexible to travel to client site at times including international/...
ASC Recruitment
Rate: £14 - £17 per hour
Posted: 23 May 2013
Winchester, Hampshire
Other responsibilities Include: -Maintaining Windows server environment including: Active directory, DNS, general TCP/IP troubleshooting and Exchange (2003) -Building and implementing new servers and client machines -Software implementation...
Connectus
Rate: £19 per hour
Posted: 23 May 2013
Abingdon, South East
This role for a Windows Desktop support Engineer is to join a small but busy team providing 1st / 2nd and some 3rd level support at a satellite office...
Claremont Consulting
Rate: £120 - £170 per day
Posted: 23 May 2013
Abingdon, Oxfordshire
This role for a Windows Desktop support Engineer is to join a small but busy team providing 1st / 2nd and some 3rd level support at a satellite office...
Claremont Consulting Ltd
Rate: £120 - £170 per day
Posted: 22 May 2013
City, London
1. st /2 nd Line Desktop Support Roc Search are urgently recruiting for a 1 st /2 nd Line Desktop Support Engineer to work for one of my...
Roc Search
Posted: 20 May 2013
Worcestershire
3rd Line Support/Cisco/ VMWare/ Infrastructure/ Worcester. Roc Searches client based in Worcester require a 3rd Line support engineer to join their team for an initial 6 month...
Roc Search
Posted: 20 May 2013
London
Senior third line support engineer required for a award winning IT Managed Services in North London.
Sovereign Business Resource
Rate: £250 - £350 per day
Posted: 23 May 2013
West Yorkshire
Key Skills Required:- -Extensive experience with support and maintaining a large scale Microsoft Infrastructure (must be able to provide examples) -Windows Server 2003-2008r2 -Active Directory -Exchange 2003-...
Connections Recruitment Ltd.
Rate: £200 - £250 per day
Posted: 23 May 2013
Hampshire, South East
The role is responsible for delivering and maintaining effective and efficient IT services to agreed service levels with a strong focus on Microsoft Windows-based systems, utilising a...
DP Connect Ltd
Rate: £250 - £325 per day
Posted: 16 May 2013
Gloucestershire
PC & Apple Mac support Engineer OSX platform. Desktop support 1/2 line - MS Office products, Windows 7 etc... Desktop support 1/2 line required for this exciting new...
Lucid Support Services
Rate: From £12 to £15 per hour
Posted: 23 May 2013
West London
The ideal candidate must have hands on knowledge with the following technologies: Active Directory, Windows 7, XP, Vista, MS Office, Exchange 2003/2007, EPOS, HP Dell Printers... EPOS...
Marcus Donald People
Rate: £14 to £16 per hour
Posted: 23 May 2013
Newbury, Thames Valley
Key Skills 2nd/3rd Line Support experience Support of Active Directory Technical Support of ADSL, MPLS Networks Good Networking knowledge - Gateway, Alcatel, ISDN Supporting VoIP systems Supporting Windows...
Hays Specialist Recruitment
Rate: £22.00 - £27.00 per hour
Posted: 8 May 2013
Derby, Derbyshire
Technical Knowledge: Essential Remote troubleshooting experience & knowledge in most of the following operating systems - NT4, Win2000, WinXP, Novell Netware Troubleshooting Microsoft Office 2003 Networking knowledge and troubleshooting techniques.....
Lorien Resourcing
Rate: £120 - £130 per day
Posted: 21 May 2013
Preston, Lancashire
Provides account administration support via Active Directory. * Provides request fulfilment support across varying services such as Software Deployment Main Responsibilities * Problem solve across MS Office Suite, operating systems (...
LA International
Posted: 20 May 2013
London
The ideal Network Support Engineer will have technical knowledge of a combination of the following: LAN (Switches, VLAS, QoS) WAN (routing, VPN, MPLS) Monitoring tools like Solarwinds or...
Information Technology Services
Rate: £300 - 350 per day
Posted: 23 May 2013