Help Desk Support Contracts in England

Help Desk Support
UK > England

The median Help Desk Support daily rate in England is £145 according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 508 604 687
Rank change year-on-year +96 +83 -103
Contract jobs requiring a Help Desk Support 37 55 80
As % of all contract jobs advertised in England 0.100% 0.11% 0.11%
As % of the Job Titles category 0.11% 0.11% 0.12%
Number of daily rates quoted 16 42 39
10th Percentile £86 £126 £103
25th Percentile £107 £175 £118
Median daily rate (50th Percentile) £145 £675 £135
Median % change year-on-year -78.52% +400.00% +5.88%
75th Percentile £188 £823 £178
90th Percentile £219 - £206
UK median daily rate £145 £450 £135
% change year-on-year -67.78% +233.33% +6.93%
Number of hourly rates quoted 17 4 30
10th Percentile £10.95 £16.80 £11.24
25th Percentile £13.25 £17.25 £12.60
Median hourly rate £13.50 £18.50 £15.50
Median % change year-on-year -27.01% +19.32% +14.81%
75th Percentile £14.00 £21.63 £23.91
90th Percentile £18.75 £25.45 -
UK median hourly rate £13.60 £18.50 £15.50
% change year-on-year -26.47% +19.32% +14.81%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,467 47,939 67,846
% of contract IT jobs with a recognized job title 92.73% 94.60% 95.54%
Number of daily rates quoted 22,885 33,999 48,181
10th Percentile £275 £310 £313
25th Percentile £411 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +10.53%
75th Percentile £640 £663 £638
90th Percentile £750 £763 £738
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,421 1,437 1,912
10th Percentile £13.00 £14.28 £12.50
25th Percentile £16.30 £20.00 £15.25
Median hourly rate £35.96 £44.53 £22.50
Median % change year-on-year -19.25% +97.91% +0.36%
75th Percentile £60.25 £65.75 £48.62
90th Percentile £72.90 £76.35 £62.24
UK median hourly rate £35.96 £45.00 £23.00
% change year-on-year -20.09% +95.65% +0.24%

Help Desk Support
Job Vacancy Trend in England

Job postings that featured Help Desk Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Help Desk Support in England

Help Desk Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Help Desk Support in England.

Daily rate trend for Help Desk Support in England

Help Desk Support
Daily Rate Histogram in England

Daily rate distribution for jobs citing Help Desk Support in England over the 6 months to 26 April 2024.

Daily rate histogram for Help Desk Support in England

Help Desk Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Help Desk Support in England.

Hourly rate trend for Help Desk Support in England

Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East +34 14 £165 +46.67% 9
London +83 9 £109 -85.75% 5
North of England +26 6 £183 -5.81% 8
North West +21 5 £140 -62.67% 5
South West +24 3 £150 -14.29% 3
East of England +15 3 £140 - 2
West Midlands +32 2 - - 1
Midlands +29 2 - - 3
Yorkshire +18 1 £225 +50.00% 2
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 26 April 2024, Help Desk Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Help Desk Support in the job title.

1 20 (54.05%) Windows
1 20 (54.05%) Customer Service
2 12 (32.43%) Microsoft
3 11 (29.73%) Microsoft 365
4 10 (27.03%) Social Skills
4 10 (27.03%) Active Directory
5 8 (21.62%) Problem-Solving
6 7 (18.92%) Microsoft Office
6 7 (18.92%) Windows 10
7 4 (10.81%) Microsoft Certification
7 4 (10.81%) A+ Certification
7 4 (10.81%) Security Cleared
7 4 (10.81%) Presentation Skills
7 4 (10.81%) Customer Requirements
8 3 (8.11%) Decision-Making
8 3 (8.11%) Ticket Management
8 3 (8.11%) WhatsApp
8 3 (8.11%) Disclosure Scotland
8 3 (8.11%) SC Cleared
8 3 (8.11%) ServiceNow
8 3 (8.11%) Time Management
8 3 (8.11%) SLA
8 3 (8.11%) SharePoint
8 3 (8.11%) Microsoft Exchange
9 2 (5.41%) Information Security
9 2 (5.41%) Service Delivery
9 2 (5.41%) Management Information System
9 2 (5.41%) TCP/IP
9 2 (5.41%) VPN
9 2 (5.41%) DNS

Help Desk Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (8.11%) Microsoft Exchange
1 3 (8.11%) SharePoint
Applications
1 7 (18.92%) Microsoft Office
Business Applications
1 2 (5.41%) assyst
Cloud Services
1 11 (29.73%) Microsoft 365
2 3 (8.11%) WhatsApp
3 2 (5.41%) Azure
4 1 (2.70%) Entra ID
Communications & Networking
1 2 (5.41%) DNS
1 2 (5.41%) TCP/IP
1 2 (5.41%) VPN
2 1 (2.70%) DHCP
2 1 (2.70%) Network Security
2 1 (2.70%) VLAN
2 1 (2.70%) Wi-Fi
Development Applications
1 1 (2.70%) JIRA
General
1 10 (27.03%) Social Skills
2 4 (10.81%) Presentation Skills
3 2 (5.41%) Public Sector
4 1 (2.70%) Analytical Skills
4 1 (2.70%) Health Technology
4 1 (2.70%) Legal
Miscellaneous
1 2 (5.41%) Management Information System
2 1 (2.70%) CMDB
2 1 (2.70%) Data Centre
2 1 (2.70%) iPad
2 1 (2.70%) Self-Motivation
2 1 (2.70%) Smartphone
Operating Systems
1 20 (54.05%) Windows
2 7 (18.92%) Windows 10
3 2 (5.41%) Android
3 2 (5.41%) Apple iOS
3 2 (5.41%) Windows Server
4 1 (2.70%) Linux
4 1 (2.70%) Mac OS
4 1 (2.70%) Ubuntu
Processes & Methodologies
1 20 (54.05%) Customer Service
2 8 (21.62%) Problem-Solving
3 4 (10.81%) Customer Requirements
4 3 (8.11%) Decision-Making
4 3 (8.11%) Ticket Management
4 3 (8.11%) Time Management
5 2 (5.41%) Continuous Improvement
5 2 (5.41%) Information Security
5 2 (5.41%) Line Management
5 2 (5.41%) Service Delivery
6 1 (2.70%) Asset Management
6 1 (2.70%) CRM
6 1 (2.70%) Customer Experience
6 1 (2.70%) Data Centre Operations
6 1 (2.70%) Data Protection
6 1 (2.70%) Inventory Management
6 1 (2.70%) ITIL
6 1 (2.70%) Service Management
6 1 (2.70%) Test Scripting
Qualifications
1 4 (10.81%) A+ Certification
1 4 (10.81%) Microsoft Certification
1 4 (10.81%) Security Cleared
2 3 (8.11%) SC Cleared
3 2 (5.41%) MCP
4 1 (2.70%) Degree
Quality Assurance & Compliance
1 3 (8.11%) Disclosure Scotland
1 3 (8.11%) SLA
System Software
1 10 (27.03%) Active Directory
2 2 (5.41%) Virtual Machines
3 1 (2.70%) VMware ESXi
3 1 (2.70%) VMware Infrastructure
Vendors
1 12 (32.43%) Microsoft
2 3 (8.11%) ServiceNow
3 2 (5.41%) Dell
3 2 (5.41%) HP
4 1 (2.70%) Red Hat
4 1 (2.70%) VMware