3rd Line Support Engineer Jobs

Third Line Support Engineer
UK

The median Third Line Support Engineer salary in the UK is £40,000 per year according to job vacancies posted during the 6 months to 6 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 660 818 963
Rank change year-on-year +158 +145 -291
Permanent jobs requiring a 3rd Line Support Engineer 254 163 276
As % of all permanent jobs advertised in the UK 0.26% 0.16% 0.18%
As % of the Job Titles category 0.27% 0.17% 0.18%
Number of salaries quoted 245 151 265
10th Percentile £31,250 £33,000 £29,750
25th Percentile £35,000 £36,250 £32,000
Median annual salary (50th Percentile) £40,000 £41,750 £40,000
Median % change year-on-year -4.19% +4.38% -
75th Percentile £46,500 £50,000 £47,500
90th Percentile £53,750 £55,000 £53,250
UK excluding London median annual salary £40,000 £40,250 £39,775
% change year-on-year -0.62% +1.19% -0.56%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,479 94,643 151,222
% of permanent jobs with a recognized job title 94.63% 91.52% 96.08%
Number of salaries quoted 67,031 59,595 85,375
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,611
Median annual salary (50th Percentile) £52,508 £60,000 £60,000
Median % change year-on-year -12.49% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

3rd Line Support Engineer
Job Vacancy Trend

Job postings that featured 3rd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support Engineer.

Salary trend for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 3rd Line Support Engineer over the 6 months to 6 May 2024.

Salary histogram for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Engineer within the UK over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +194 247 £40,000 -3.98% 45
UK excluding London +92 228 £40,000 -0.62% 37
Work from Home +116 101 £37,500 -11.76% 15
South East +59 87 £42,000 +5.00% 14
Midlands +46 43 £38,500 -18.95% 6
North of England +57 40 £32,500 -19.25% 9
West Midlands +51 31 £37,500 -9.64% 4
South West -11 28 £50,000 +33.33% 5
London +115 26 £60,000 +33.33% 9
North East +13 24 £32,500 -5.11% 3
East of England +28 23 £42,500 +7.59% 2
East Midlands -7 12 £40,000 -27.27% 2
Yorkshire +95 8 £40,000 -11.11% 1
North West +1 8 £42,250 +4.32% 5
Scotland -59 7 £48,500 +14.12%

3rd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 6 May 2024, 3rd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support Engineer in the job title.

1 159 (62.60%) Microsoft
2 146 (57.48%) Microsoft 365
3 142 (55.91%) Azure
4 139 (54.72%) Windows
5 118 (46.46%) Firewall
6 109 (42.91%) VMware
7 106 (41.73%) Active Directory
8 102 (40.16%) Windows Server
9 88 (34.65%) VMware Infrastructure
10 87 (34.25%) Social Skills
11 77 (30.31%) Hyper-V
12 74 (29.13%) Microsoft Exchange
13 71 (27.95%) SQL Server
14 69 (27.17%) Citrix
15 62 (24.41%) Veeam
16 61 (24.02%) ITIL
17 57 (22.44%) SharePoint
18 54 (21.26%) Microsoft Intune
19 47 (18.50%) SQL
20 46 (18.11%) SAN
21 45 (17.72%) WAN
22 44 (17.32%) Degree
23 43 (16.93%) DNS
24 41 (16.14%) Cisco
25 38 (14.96%) Microsoft Certification
26 37 (14.57%) Wi-Fi
27 36 (14.17%) LAN
27 36 (14.17%) Driving Licence
27 36 (14.17%) Infrastructure Engineering
28 34 (13.39%) Problem-Solving

3rd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 74 (29.13%) Microsoft Exchange
2 57 (22.44%) SharePoint
3 11 (4.33%) IIS
4 6 (2.36%) Exchange Server 2000
4 6 (2.36%) Exchange Server 2010
5 5 (1.97%) Exchange Server 2007
6 4 (1.57%) Exchange Server 2013
7 2 (0.79%) WordPress
Applications
1 33 (12.99%) Microsoft Office
2 18 (7.09%) Microsoft Excel
3 1 (0.39%) MS Visio
Business Applications
1 1 (0.39%) Dynamics CRM
1 1 (0.39%) Dynamics NAV
Cloud Services
1 146 (57.48%) Microsoft 365
2 142 (55.91%) Azure
3 27 (10.63%) Entra ID
4 19 (7.48%) OneDrive
5 17 (6.69%) AWS
6 12 (4.72%) SaaS
7 11 (4.33%) IaaS
7 11 (4.33%) PaaS
8 9 (3.54%) Power Platform
9 8 (3.15%) Azure Cosmos DB
9 8 (3.15%) Azure Monitor
10 7 (2.76%) Mimecast
11 6 (2.36%) Google Workspace
12 3 (1.18%) GCP
12 3 (1.18%) Nutanix
13 2 (0.79%) Amazon S3
13 2 (0.79%) OpenDNS
14 1 (0.39%) Azure Stack
14 1 (0.39%) Azure Storage
14 1 (0.39%) Dynamics 365
Communications & Networking
1 118 (46.46%) Firewall
2 46 (18.11%) SAN
3 45 (17.72%) WAN
4 43 (16.93%) DNS
5 37 (14.57%) Wi-Fi
6 36 (14.17%) LAN
7 34 (13.39%) DHCP
8 28 (11.02%) VPN
9 24 (9.45%) VLAN
10 22 (8.66%) TCP/IP
11 20 (7.87%) Wireless
12 15 (5.91%) VoIP
13 13 (5.12%) Remote Desktop
14 11 (4.33%) SD-WAN
15 10 (3.94%) WLAN
16 7 (2.76%) FTP
16 7 (2.76%) IPsec
16 7 (2.76%) OSPF
17 6 (2.36%) NAS
17 6 (2.36%) VSAN
Database & Business Intelligence
1 71 (27.95%) SQL Server
2 32 (12.60%) Amazon RDS
3 2 (0.79%) MariaDB
3 2 (0.79%) MySQL
4 1 (0.39%) SQLPlus
Development Applications
1 2 (0.79%) Hudson
1 2 (0.79%) JIRA
2 1 (0.39%) MSI
General
1 87 (34.25%) Social Skills
2 21 (8.27%) Law
3 20 (7.87%) Documentation Skills
4 19 (7.48%) Organisational Skills
5 16 (6.30%) Analytical Skills
6 11 (4.33%) Telecoms
7 10 (3.94%) Finance
8 9 (3.54%) Games
8 9 (3.54%) Inclusion and Diversity
9 5 (1.97%) Public Sector
10 4 (1.57%) Legal
10 4 (1.57%) Pharmaceutical
11 3 (1.18%) Banking
11 3 (1.18%) Manufacturing
11 3 (1.18%) Retail
12 1 (0.39%) Electronics
12 1 (0.39%) Marketing
12 1 (0.39%) Social Science
Libraries, Frameworks & Software Standards
1 3 (1.18%) 802.1X
2 2 (0.79%) LAMP
2 2 (0.79%) V-Ray
3 1 (0.39%) SAML
Miscellaneous
1 36 (14.17%) Driving Licence
2 26 (10.24%) Replication
3 23 (9.06%) Enterprise Storage
4 12 (4.72%) Management Information System
4 12 (4.72%) Self-Motivation
5 11 (4.33%) Data Centre
6 7 (2.76%) Client/Server
6 7 (2.76%) Clustering
6 7 (2.76%) iPad
7 2 (0.79%) PKI
7 2 (0.79%) Team-Oriented Environment
8 1 (0.39%) Fat Client
8 1 (0.39%) Hybrid Cloud
8 1 (0.39%) iPhone
8 1 (0.39%) Linux Command Line
8 1 (0.39%) Mobile App
8 1 (0.39%) Onboarding
8 1 (0.39%) Renewable Energy
8 1 (0.39%) Security Posture
8 1 (0.39%) Smartphone
Operating Systems
1 139 (54.72%) Windows
2 102 (40.16%) Windows Server
3 27 (10.63%) Windows Server 2016
4 22 (8.66%) Linux
5 21 (8.27%) Windows Server 2012
6 20 (7.87%) Windows 10
7 13 (5.12%) Windows Server 2019
8 9 (3.54%) Windows Server 2008
9 7 (2.76%) Mac OS
10 5 (1.97%) Debian
11 3 (1.18%) CentOS
12 2 (0.79%) Red Hat Enterprise Linux
12 2 (0.79%) Ubuntu
12 2 (0.79%) Windows 7
13 1 (0.39%) Unix
13 1 (0.39%) VMS
Processes & Methodologies
1 61 (24.02%) ITIL
2 36 (14.17%) Infrastructure Engineering
3 34 (13.39%) Problem-Solving
4 23 (9.06%) Customer Service
5 22 (8.66%) Cybersecurity
6 21 (8.27%) Incident Management
7 19 (7.48%) Migration
7 19 (7.48%) Remote Monitoring and Management
8 17 (6.69%) Desktop Virtualisation
9 16 (6.30%) Change Control
10 14 (5.51%) Agile
10 14 (5.51%) Multi-Factor Authentication
11 12 (4.72%) Root Cause Analysis
12 10 (3.94%) Antivirus Management
12 10 (3.94%) Patch Management
13 9 (3.54%) Infrastructure as Code
13 9 (3.54%) Proactive Monitoring
13 9 (3.54%) Systems Engineering
14 8 (3.15%) Mentoring
14 8 (3.15%) Service Delivery
Programming Languages
1 47 (18.50%) SQL
2 28 (11.02%) PowerShell
3 2 (0.79%) C#
Qualifications
1 44 (17.32%) Degree
2 38 (14.96%) Microsoft Certification
3 27 (10.63%) Azure Certification
4 20 (7.87%) Cisco Certification
5 17 (6.69%) CCNA
6 10 (3.94%) Security Cleared
7 9 (3.54%) MCSE
8 7 (2.76%) ITIL Foundation Certificate
9 6 (2.36%) CCNP
10 5 (1.97%) MCSA
10 5 (1.97%) Network+ Certification
11 4 (1.57%) MCP
12 3 (1.18%) RHCT
13 2 (0.79%) A+ Certification
13 2 (0.79%) CompTIA Security+
13 2 (0.79%) Computer Science Degree
13 2 (0.79%) DV Cleared
13 2 (0.79%) ITIL Certification
13 2 (0.79%) SC Cleared
14 1 (0.39%) DBS Check
Quality Assurance & Compliance
1 4 (1.57%) SLA
2 3 (1.18%) Cyber Essentials
2 3 (1.18%) ISO/IEC 27001
3 2 (0.79%) GDPR
3 2 (0.79%) NIST
4 1 (0.39%) Cyber Essentials PLUS
4 1 (0.39%) GxP
System Software
1 106 (41.73%) Active Directory
2 88 (34.65%) VMware Infrastructure
3 77 (30.31%) Hyper-V
4 20 (7.87%) VMware ESXi
5 11 (4.33%) Virtual Machines
6 10 (3.94%) vSphere
7 9 (3.54%) Virtual Desktop
8 5 (1.97%) XenApp
9 4 (1.57%) Citrix Hypervisor
9 4 (1.57%) Terminal Services
10 3 (1.18%) KVM
10 3 (1.18%) XenDesktop
11 2 (0.79%) Docker
11 2 (0.79%) pfSense
11 2 (0.79%) Virtual Servers
11 2 (0.79%) VMware Server
12 1 (0.39%) NFS
12 1 (0.39%) Xen
Systems Management
1 54 (21.26%) Microsoft Intune
2 17 (6.69%) SCCM
3 7 (2.76%) Terraform
4 6 (2.36%) Jamf Pro
5 5 (1.97%) Microsoft Clustering
6 3 (1.18%) vCenter Server
7 2 (0.79%) Active Directory Federation Services
7 2 (0.79%) Autotask
7 2 (0.79%) Backup Exec
7 2 (0.79%) Dell DRAC
7 2 (0.79%) Microsoft Data Protection Manager
7 2 (0.79%) SCDPM
7 2 (0.79%) Single Sign-On
7 2 (0.79%) WSUS
8 1 (0.39%) Ansible
8 1 (0.39%) DatAdvantage
8 1 (0.39%) QRadar
8 1 (0.39%) Stealthwatch
8 1 (0.39%) Symantec Endpoint Protection
8 1 (0.39%) vRealize
Vendors
1 159 (62.60%) Microsoft
2 109 (42.91%) VMware
3 69 (27.17%) Citrix
4 62 (24.41%) Veeam
5 41 (16.14%) Cisco
6 22 (8.66%) HP
7 21 (8.27%) Sophos
8 14 (5.51%) WatchGuard
9 12 (4.72%) Meraki
10 9 (3.54%) Draytek
11 8 (3.15%) Datto
11 8 (3.15%) Dell
11 8 (3.15%) Juniper
12 7 (2.76%) Acronis
13 6 (2.36%) Google
14 5 (1.97%) ConnectWise
14 5 (1.97%) SolarWinds
14 5 (1.97%) Ubiquiti
15 4 (1.57%) ESET
15 4 (1.57%) NetApp