IT Support Technician
UK

The median IT Support Technician salary in the UK is £27,000 per year according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 400 706 994
Rank change year-on-year +306 +288 -210
Permanent jobs requiring an IT Support Technician 617 292 245
As % of all permanent jobs advertised in the UK 0.62% 0.29% 0.16%
As % of the Job Titles category 0.66% 0.31% 0.16%
Number of salaries quoted 532 150 206
10th Percentile £22,000 £21,250 £20,375
25th Percentile £24,375 £23,938 £22,563
Median annual salary (50th Percentile) £27,000 £27,500 £25,000
Median % change year-on-year -1.82% +10.00% -
75th Percentile £30,000 £31,210 £28,750
90th Percentile £34,200 £36,000 £33,250
UK excluding London median annual salary £27,000 £27,500 £25,000
% change year-on-year -1.82% +10.00% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,864 92,882 151,282
% of permanent jobs with a recognized job title 94.64% 91.46% 96.10%
Number of salaries quoted 67,182 58,425 84,716
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,517
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

IT Support Technician
Job Vacancy Trend

Job postings that featured IT Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Technician in the UK

IT Support Technician
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Technician.

Salary trend for IT Support Technician in the UK

IT Support Technician
Salary Histogram

Salary distribution for jobs citing IT Support Technician over the 6 months to 8 May 2024.

Salary histogram for IT Support Technician in the UK

IT Support Technician
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Technician within the UK over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +215 584 £27,000 -1.82% 74
England +279 583 £27,000 -0.92% 82
South East +134 159 £27,000 +14.89% 20
North of England +93 134 £27,500 +4.76% 25
Work from Home +160 131 £27,000 -10.00% 15
East of England +94 122 £27,000 -1.82% 9
Midlands +101 110 £26,000 +1.96% 9
Yorkshire +139 68 £27,000 - 8
East Midlands +43 61 £25,000 +8.70% 4
North West -5 57 £28,000 +12.00% 13
West Midlands +46 43 £27,500 +7.84% 5
South West -28 35 £27,500 -8.33% 10
London +79 23 £27,000 -1.82% 7
Scotland -59 13 £24,000 -20.00% 1
Wales +14 9 £25,000 -21.88% 1
North East +4 9 £37,500 - 4
Northern Ireland +27 2 £29,500 -

IT Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 8 May 2024, IT Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Technician in the job title.

1 318 (51.54%) Microsoft 365
2 304 (49.27%) Windows
3 273 (44.25%) Microsoft
4 216 (35.01%) Customer Service
5 196 (31.77%) Social Skills
5 196 (31.77%) Active Directory
6 149 (24.15%) Problem-Solving
7 127 (20.58%) Windows Server
8 100 (16.21%) Microsoft Office
9 92 (14.91%) Windows 10
10 78 (12.64%) Azure
11 66 (10.70%) Driving Licence
12 55 (8.91%) Google
13 53 (8.59%) Wireless
13 53 (8.59%) Microsoft Exchange
14 50 (8.10%) DNS
15 49 (7.94%) ITIL
16 48 (7.78%) ITSM
17 46 (7.46%) Entra ID
18 44 (7.13%) Firewall
18 44 (7.13%) Manufacturing
19 41 (6.65%) A+ Certification
20 40 (6.48%) DHCP
21 38 (6.16%) TCP/IP
22 36 (5.83%) SLA
23 35 (5.67%) Degree
24 34 (5.51%) VMware
25 31 (5.02%) Microsoft Intune
26 30 (4.86%) Cybersecurity
26 30 (4.86%) Service Management

IT Support Technician Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 53 (8.59%) Microsoft Exchange
2 29 (4.70%) SharePoint
3 6 (0.97%) Exchange Server 2007
3 6 (0.97%) Exchange Server 2010
3 6 (0.97%) Exchange Server 2013
4 5 (0.81%) Confluence
5 3 (0.49%) IIS
6 2 (0.32%) Resin
7 1 (0.16%) Apache
Applications
1 100 (16.21%) Microsoft Office
2 10 (1.62%) Microsoft Excel
3 2 (0.32%) Microsoft PowerPoint
Cloud Services
1 318 (51.54%) Microsoft 365
2 78 (12.64%) Azure
3 46 (7.46%) Entra ID
4 23 (3.73%) Google Workspace
5 12 (1.94%) AWS
6 9 (1.46%) WhatsApp
7 6 (0.97%) OneDrive
8 5 (0.81%) ChatGPT
9 3 (0.49%) Power Platform
10 2 (0.32%) Azure Sentinel
10 2 (0.32%) Dropbox
10 2 (0.32%) SaaS
11 1 (0.16%) Asana
11 1 (0.16%) IaaS
11 1 (0.16%) Miro
Communications & Networking
1 53 (8.59%) Wireless
2 50 (8.10%) DNS
3 44 (7.13%) Firewall
4 40 (6.48%) DHCP
5 38 (6.16%) TCP/IP
6 29 (4.70%) LAN
7 25 (4.05%) Wi-Fi
8 18 (2.92%) VPN
9 17 (2.76%) VLAN
10 14 (2.27%) Network Security
10 14 (2.27%) WAN
11 12 (1.94%) Internet
12 10 (1.62%) VoIP
13 8 (1.30%) FTP
14 7 (1.13%) Broadband
15 6 (0.97%) IMAP
15 6 (0.97%) MPLS
15 6 (0.97%) SD-WAN
16 5 (0.81%) Remote Desktop
16 5 (0.81%) Softphone
Database & Business Intelligence
1 7 (1.13%) SQL Server
2 6 (0.97%) PostgreSQL
3 3 (0.49%) Power BI
Development Applications
1 5 (0.81%) JIRA
General
1 196 (31.77%) Social Skills
2 44 (7.13%) Manufacturing
3 28 (4.54%) Finance
4 21 (3.40%) Analytical Skills
5 13 (2.11%) Organisational Skills
6 12 (1.94%) Inclusion and Diversity
7 11 (1.78%) Public Sector
8 10 (1.62%) Local Government
9 7 (1.13%) Legal
9 7 (1.13%) Marketing
10 5 (0.81%) Automotive
10 5 (0.81%) Retail
10 5 (0.81%) Telecoms
11 3 (0.49%) Advertising
11 3 (0.49%) Aviation
11 3 (0.49%) Multimedia
12 2 (0.32%) Banking
13 1 (0.16%) Aerospace
13 1 (0.16%) Documentation Skills
13 1 (0.16%) Games
Libraries, Frameworks & Software Standards
1 4 (0.65%) X-Windows
2 3 (0.49%) CSS
2 3 (0.49%) HTML
3 2 (0.32%) EDI
Miscellaneous
1 66 (10.70%) Driving Licence
2 24 (3.89%) Self-Motivation
3 19 (3.08%) Management Information System
3 19 (3.08%) Onboarding
4 16 (2.59%) CCTV
5 8 (1.30%) Data Centre
5 8 (1.30%) LIMS
5 8 (1.30%) NHS
6 7 (1.13%) Educational Technology
7 6 (0.97%) Analytical Mindset
8 4 (0.65%) Enterprise Software
8 4 (0.65%) Video Conferencing
9 3 (0.49%) Renewable Energy
10 2 (0.32%) Grid Computing
10 2 (0.32%) iPad
10 2 (0.32%) iPhone
10 2 (0.32%) Legacy Systems
10 2 (0.32%) SCADA
10 2 (0.32%) Virtual Team
11 1 (0.16%) Digital Signage
Operating Systems
1 304 (49.27%) Windows
2 127 (20.58%) Windows Server
3 92 (14.91%) Windows 10
4 26 (4.21%) Linux
5 21 (3.40%) Apple iOS
6 19 (3.08%) Windows Server 2016
7 18 (2.92%) Android
8 17 (2.76%) Mac OS
9 12 (1.94%) Windows 7
10 11 (1.78%) Windows Server 2019
11 7 (1.13%) Windows Server 2012
12 6 (0.97%) Windows 8
12 6 (0.97%) Windows Server 2008
13 5 (0.81%) Red Hat Enterprise Linux
14 4 (0.65%) Mac OS X
15 3 (0.49%) Unix
16 2 (0.32%) Ubuntu
Processes & Methodologies
1 216 (35.01%) Customer Service
2 149 (24.15%) Problem-Solving
3 49 (7.94%) ITIL
4 48 (7.78%) ITSM
5 30 (4.86%) Cybersecurity
5 30 (4.86%) Service Management
6 23 (3.73%) Time Management
7 21 (3.40%) Coaching
8 19 (3.08%) Mathematics
8 19 (3.08%) Service Delivery
9 17 (2.76%) Collaborative Working
9 17 (2.76%) Preventative Maintenance
10 16 (2.59%) Information Security
10 16 (2.59%) Migration
11 15 (2.43%) Asset Management
11 15 (2.43%) Change Management
11 15 (2.43%) Configuration Management
12 10 (1.62%) Change Control
12 10 (1.62%) Information Governance
12 10 (1.62%) Project Management
Programming Languages
1 17 (2.76%) PowerShell
2 15 (2.43%) SQL
3 1 (0.16%) Java
Qualifications
1 41 (6.65%) A+ Certification
2 35 (5.67%) Degree
3 28 (4.54%) Microsoft Certification
4 26 (4.21%) DBS Check
5 17 (2.76%) Security Cleared
6 16 (2.59%) SC Cleared
7 13 (2.11%) CCNA
7 13 (2.11%) Cisco Certification
8 12 (1.94%) Network+ Certification
9 9 (1.46%) MCP
9 9 (1.46%) MCSE
10 7 (1.13%) ITIL Foundation Certificate
11 5 (0.81%) MCITP
11 5 (0.81%) MCSA
12 4 (0.65%) ITIL Certification
13 2 (0.32%) BPSS Clearance
13 2 (0.32%) HNC
14 1 (0.16%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 36 (5.83%) SLA
2 7 (1.13%) Cyber Essentials
2 7 (1.13%) Cyber Essentials PLUS
3 2 (0.32%) Accessibility
3 2 (0.32%) GDPR
3 2 (0.32%) ISO/IEC 27001
3 2 (0.32%) QA
4 1 (0.16%) ISO 14001
4 1 (0.16%) ISO 9001
System Software
1 196 (31.77%) Active Directory
2 21 (3.40%) VMware Infrastructure
3 16 (2.59%) Hyper-V
4 10 (1.62%) Virtual Machines
5 3 (0.49%) VMware ESXi
6 2 (0.32%) BitLocker
6 2 (0.32%) Virtual Desktop
6 2 (0.32%) Virtual Servers
Systems Management
1 31 (5.02%) Microsoft Intune
2 5 (0.81%) SCCM
3 4 (0.65%) AirWatch
4 3 (0.49%) Autotask
4 3 (0.49%) Microsoft Data Protection Manager
4 3 (0.49%) SCDPM
5 2 (0.32%) Jamf Pro
5 2 (0.32%) PaperCut
5 2 (0.32%) SmoothWall
6 1 (0.16%) FortiGate
6 1 (0.16%) Graylog
Vendors
1 273 (44.25%) Microsoft
2 55 (8.91%) Google
3 34 (5.51%) VMware
4 30 (4.86%) Apple
5 13 (2.11%) Cisco
6 8 (1.30%) Ubiquiti
7 7 (1.13%) Veeam
8 6 (0.97%) ESET
8 6 (0.97%) Fortinet
8 6 (0.97%) Meraki
9 5 (0.81%) Citrix
9 5 (0.81%) Datto
9 5 (0.81%) Dell
9 5 (0.81%) Red Hat
10 4 (0.65%) Sage
10 4 (0.65%) Sophos
11 3 (0.49%) ConnectWise
11 3 (0.49%) Draytek
11 3 (0.49%) Kaseya
12 2 (0.32%) Acronis