Period
to 25 September 2018

The median contractor rate for a 1st Line Support Engineer was £120 per day in advertised job vacancies in England during the 6 months to 25 September 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support Engineer
UK > England
6 months to
25 Sep 2018
Same period 2017 Same period 2016
Rank 761 753 791
Rank change year-on-year -8 +38 -8
Contract jobs requiring a 1st Line Support Engineer 99 85 90
As % of all contract IT jobs advertised in England 0.11% 0.094% 0.092%
As % of the Job Titles category 0.11% 0.099% 0.097%
Number of daily rates quoted 49 52 28
England median daily rate £120 £115 £113
Median daily rate % change year-on-year +4.35% +2.22% +2.27%
10th Percentile £102 £103 £100
90th Percentile £150 £149 £190
UK median daily rate £120 £115 £113
% change year-on-year +4.35% +2.22% -6.25%
Number of hourly rates quoted 16 26 22
England median hourly rate £15.25 £12.75 £12.50
Median hourly rate % change year-on-year +19.61% +2.00% -3.85%
10th Percentile £10.53 £10.75 £10.00
90th Percentile £17.25 £17.00 £15.00
UK median hourly rate £13.00 £12.50 £12.50
% change year-on-year +4.00% - +4.17%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89,014 85,687 93,164
% of contract IT jobs with a recognized job title 94.72% 94.88% 94.96%
Number of daily rates quoted 59,186 56,557 61,513
England median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +6.25%
10th Percentile £275 £263 £258
90th Percentile £638 £625 £600
UK median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 2,851 2,541 2,879
England median hourly rate £18.00 £18.70 £19.00
Median hourly rate % change year-on-year -3.74% -1.58% +7.04%
10th Percentile £11.11 £10.75 £10.50
90th Percentile £48.75 £48.75 £46.00
UK median hourly rate £17.50 £18.94 £18.94
% change year-on-year -7.60% +0.03% +6.02%

1st Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Engineer in England

1st Line Support Engineer
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support Engineer in England.

Contractor daily rate trend for 1st Line Support Engineer in England

1st Line Support Engineer
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 1st Line Support Engineer in England over the 6 months to 25 September 2018.

Contractor daily rate histogram for 1st Line Support Engineer in England

1st Line Support Engineer
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support Engineer in England.

Contractor hourly rate trend for 1st Line Support Engineer in England

1st Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Engineer within the England region over the 6 months to 25 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +9 39 £120 +4.35% 3
South East -37 27 £125 +13.64% 7
North of England -7 13 £140 +28.74% 7
East of England -2 11 £109 -5.22% 1
Yorkshire -16 10 £158 +50.00% 3
South West -22 5 £112 -10.21% 1
Midlands -19 4 £90 -25.00%
East Midlands +2 3 - -
North West -22 2 £118 -32.86% 3
West Midlands -22 1 £90 -
North East - 1 £113 - 1
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 25 September 2018, 1st Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 1st Line Support Engineer in the job title.

1 68 (68.69%) Windows
2 52 (52.53%) Active Directory
3 33 (33.33%) Microsoft
3 33 (33.33%) Office 365
4 25 (25.25%) Windows 10
5 19 (19.19%) Windows Server
5 19 (19.19%) Microsoft Office
6 17 (17.17%) Windows 7
7 15 (15.15%) DNS
8 13 (13.13%) SLA
8 13 (13.13%) Cisco
8 13 (13.13%) Citrix
9 12 (12.12%) DHCP
10 11 (11.11%) TCP/IP
10 11 (11.11%) Android
10 11 (11.11%) Apple iOS
11 10 (10.10%) Mac OS
11 10 (10.10%) MS Exchange
11 10 (10.10%) Apple
12 9 (9.09%) Telnet
12 9 (9.09%) Service Management
12 9 (9.09%) LAN
12 9 (9.09%) XenApp
13 8 (8.08%) Problem-Solving
13 8 (8.08%) Exchange Server 2010
13 8 (8.08%) Exchange Server 2013
13 8 (8.08%) VMware
13 8 (8.08%) WAN
13 8 (8.08%) Service Delivery
14 7 (7.07%) Web Services

1st Line Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (10.10%) MS Exchange
2 8 (8.08%) Exchange Server 2010
2 8 (8.08%) Exchange Server 2013
3 5 (5.05%) IIS
4 3 (3.03%) Skype for Business
5 1 (1.01%) IBM Notes
5 1 (1.01%) SharePoint
5 1 (1.01%) WebSphere
Applications
1 19 (19.19%) Microsoft Office
2 2 (2.02%) CATIA
2 2 (2.02%) Siemens NX
3 1 (1.01%) Microsoft Excel
Business Applications
1 2 (2.02%) Teamcenter
Cloud Services
1 33 (33.33%) Office 365
2 2 (2.02%) G Suite
3 1 (1.01%) Amazon AWS
3 1 (1.01%) iTunes
3 1 (1.01%) Microsoft Azure
3 1 (1.01%) OneDrive
Communications & Networking
1 15 (15.15%) DNS
2 12 (12.12%) DHCP
3 11 (11.11%) TCP/IP
4 9 (9.09%) LAN
4 9 (9.09%) Telnet
5 8 (8.08%) WAN
6 6 (6.06%) Internet
7 3 (3.03%) Remote Desktop
7 3 (3.03%) Skype
7 3 (3.03%) WebEx
7 3 (3.03%) Wi-Fi
7 3 (3.03%) WLAN
8 1 (1.01%) Broadband
8 1 (1.01%) PBX
8 1 (1.01%) SMS
8 1 (1.01%) VoIP
General
1 7 (7.07%) Mandarin Language
1 7 (7.07%) Telecoms
2 4 (4.04%) Finance
2 4 (4.04%) Retail
3 3 (3.03%) Banking
3 3 (3.03%) Manufacturing
4 2 (2.02%) Automotive
4 2 (2.02%) Front Office
5 1 (1.01%) Advertising
5 1 (1.01%) Electronics
5 1 (1.01%) Legal
5 1 (1.01%) Marketing
5 1 (1.01%) Military
Libraries, Frameworks & Software Standards
1 7 (7.07%) Web Services
2 1 (1.01%) X-Windows
Miscellaneous
1 7 (7.07%) Data Centre
2 6 (6.06%) Analytical Skills
2 6 (6.06%) iPhone
2 6 (6.06%) Self-Motivation
3 5 (5.05%) Private Cloud
4 4 (4.04%) Smartphone
5 3 (3.03%) Chip and PIN
5 3 (3.03%) Video Conferencing
6 2 (2.02%) Social Media
7 1 (1.01%) EPoS
7 1 (1.01%) NHS
Operating Systems
1 68 (68.69%) Windows
2 25 (25.25%) Windows 10
3 19 (19.19%) Windows Server
4 17 (17.17%) Windows 7
5 11 (11.11%) Android
5 11 (11.11%) Apple iOS
6 10 (10.10%) Mac OS
7 7 (7.07%) Windows 8
8 6 (6.06%) Linux
9 5 (5.05%) Windows Server 2012
10 3 (3.03%) Windows XP
11 1 (1.01%) AIX
11 1 (1.01%) Mac OS X
11 1 (1.01%) Unix
11 1 (1.01%) Windows Server 2008
Processes & Methodologies
1 9 (9.09%) Service Management
2 8 (8.08%) Problem-Solving
2 8 (8.08%) Service Delivery
3 6 (6.06%) Change Management
3 6 (6.06%) ITIL
4 5 (5.05%) Migration
5 3 (3.03%) Information Security
5 3 (3.03%) Patch Management
6 2 (2.02%) Business Intelligence
6 2 (2.02%) CAD
6 2 (2.02%) Fault Management
6 2 (2.02%) Mentoring
6 2 (2.02%) PLM
6 2 (2.02%) Stakeholder Management
6 2 (2.02%) User Acceptance Testing
7 1 (1.01%) Configuration Management
7 1 (1.01%) Digital Marketing
7 1 (1.01%) ITSM
7 1 (1.01%) Problem Management
7 1 (1.01%) Programme Management
Programming Languages
1 1 (1.01%) PowerShell
Qualifications
1 6 (6.06%) SC Cleared
1 6 (6.06%) Security Cleared
2 5 (5.05%) Degree
2 5 (5.05%) Microsoft Certification
3 3 (3.03%) DBS Check
4 2 (2.02%) MCP
5 1 (1.01%) MCSA
5 1 (1.01%) MCSE
Quality Assurance & Compliance
1 13 (13.13%) SLA
System Software
1 52 (52.53%) Active Directory
2 9 (9.09%) XenApp
3 5 (5.05%) XenServer
4 3 (3.03%) Hyper-V
5 1 (1.01%) Virtual Desktop
5 1 (1.01%) VMware Infrastructure
Systems Management
1 3 (3.03%) SCCM
2 1 (1.01%) Jamf Pro
Vendors
1 33 (33.33%) Microsoft
2 13 (13.13%) Cisco
2 13 (13.13%) Citrix
3 10 (10.10%) Apple
4 8 (8.08%) VMware
5 7 (7.07%) Huawei
6 5 (5.05%) Alibaba
7 3 (3.03%) BT
7 3 (3.03%) HP
8 2 (2.02%) Remedy
8 2 (2.02%) Siemens
9 1 (1.01%) Cognos
9 1 (1.01%) Lotus
9 1 (1.01%) Meru Networks
9 1 (1.01%) SAP