Period
to 14 December 2018

The median contractor rate for a 1st Line Support Engineer was £120 per day in advertised job vacancies in England during the 6 months to 14 December 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support Engineer
UK > England
6 months to
14 Dec 2018
Same period 2017 Same period 2016
Rank 791 803 767
Rank change year-on-year +12 -36 +4
Contract jobs requiring a 1st Line Support Engineer 78 69 94
As % of all contract IT jobs advertised in England 0.081% 0.073% 0.098%
As % of the Job Titles category 0.086% 0.077% 0.10%
Number of daily rates quoted 47 49 33
England median daily rate £120 £115 £110
Median daily rate % change year-on-year +4.35% +4.55% -8.33%
10th Percentile £100 £95 £94
90th Percentile £159 £144 £162
UK median daily rate £118 £115 £110
% change year-on-year +2.17% +4.55% -8.33%
Number of hourly rates quoted 14 14 38
England median hourly rate £16.00 £12.50 £12.50
Median hourly rate % change year-on-year +28.00% - -
10th Percentile £10.90 £10.38 £9.61
90th Percentile £20.40 £15.00 £15.00
UK median hourly rate £15.50 £12.50 £12.50
% change year-on-year +24.00% - +4.17%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 90,923 90,167 90,800
% of contract IT jobs with a recognized job title 94.74% 94.89% 94.77%
Number of daily rates quoted 60,994 60,368 59,760
England median daily rate £460 £450 £425
Median daily rate % change year-on-year +2.22% +5.88% +3.03%
10th Percentile £275 £263 £256
90th Percentile £638 £638 £600
UK median daily rate £450 £450 £425
% change year-on-year - +5.88% +4.29%
Number of hourly rates quoted 2,735 2,606 3,011
England median hourly rate £18.50 £18.70 £18.00
Median hourly rate % change year-on-year -1.07% +3.89% -
10th Percentile £11.05 £10.96 £10.50
90th Percentile £48.75 £48.00 £46.96
UK median hourly rate £18.50 £18.70 £18.00
% change year-on-year -1.07% +3.89% -

1st Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Engineer in England

1st Line Support Engineer
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support Engineer in England.

Contractor daily rate trend for 1st Line Support Engineer in England

1st Line Support Engineer
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 1st Line Support Engineer in England over the 6 months to 14 December 2018.

Contractor daily rate histogram for 1st Line Support Engineer in England

1st Line Support Engineer
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support Engineer in England.

Contractor hourly rate trend for 1st Line Support Engineer in England

1st Line Support Engineer
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 1st Line Support Engineer in England over the 6 months to 14 December 2018.

Contractor hourly rate histogram for 1st Line Support Engineer in England

1st Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Engineer within the England region over the 6 months to 14 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -1 29 £120 +9.09% 3
London +12 21 £113 -2.17% 7
North of England -4 10 £140 +33.33% 5
Midlands -13 9 £100 -13.04% 3
Yorkshire -11 7 £158 +50.00% 1
East Midlands +12 6 £100 -13.04% 2
East of England -6 5 £109 -5.22% 1
South West -33 4 £114 -10.22%
West Midlands -22 3 £118 - 1
North West - 2 - - 4
North East - 1 £113 -
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 14 December 2018, 1st Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 1st Line Support Engineer in the job title.

1 56 (71.79%) Windows
2 42 (53.85%) Active Directory
3 34 (43.59%) Microsoft
4 20 (25.64%) Office 365
5 19 (24.36%) Windows 10
6 18 (23.08%) Microsoft Office
7 14 (17.95%) Windows 7
7 14 (17.95%) Windows Server
8 10 (12.82%) SLA
8 10 (12.82%) Cisco
9 9 (11.54%) Service Delivery
9 9 (11.54%) VMware
10 8 (10.26%) LAN
10 8 (10.26%) Self-Motivation
10 8 (10.26%) Data Centre
11 7 (8.97%) DNS
11 7 (8.97%) WAN
11 7 (8.97%) ITIL
11 7 (8.97%) MS Exchange
12 6 (7.69%) Mandarin Language
12 6 (7.69%) Huawei
12 6 (7.69%) Apple
12 6 (7.69%) Windows XP
12 6 (7.69%) Private Cloud
12 6 (7.69%) DBS Check
12 6 (7.69%) Apple iOS
12 6 (7.69%) Alibaba
13 5 (6.41%) Windows Server 2012
13 5 (6.41%) DHCP
13 5 (6.41%) TCP/IP

1st Line Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (8.97%) MS Exchange
2 3 (3.85%) Exchange Server 2010
2 3 (3.85%) Exchange Server 2013
3 2 (2.56%) SharePoint
3 2 (2.56%) Skype for Business
4 1 (1.28%) IBM Notes
4 1 (1.28%) WebSphere
Applications
1 18 (23.08%) Microsoft Office
2 4 (5.13%) Microsoft Excel
Cloud Services
1 20 (25.64%) Office 365
2 2 (2.56%) G Suite
3 1 (1.28%) Amazon AWS
3 1 (1.28%) iTunes
3 1 (1.28%) Microsoft Azure
3 1 (1.28%) OneDrive
Communications & Networking
1 8 (10.26%) LAN
2 7 (8.97%) DNS
2 7 (8.97%) WAN
3 5 (6.41%) DHCP
3 5 (6.41%) TCP/IP
4 3 (3.85%) WebEx
5 2 (2.56%) Firewall
5 2 (2.56%) Internet
5 2 (2.56%) Remote Desktop
5 2 (2.56%) Skype
5 2 (2.56%) VoIP
5 2 (2.56%) WLAN
6 1 (1.28%) PBX
6 1 (1.28%) SMS
6 1 (1.28%) Wi-Fi
Database & Business Intelligence
1 1 (1.28%) Data Warehouse
1 1 (1.28%) Electronic Patient Records
General
1 6 (7.69%) Mandarin Language
2 5 (6.41%) Finance
3 3 (3.85%) Marketing
4 2 (2.56%) Retail
4 2 (2.56%) Telecoms
5 1 (1.28%) Advertising
5 1 (1.28%) Banking
5 1 (1.28%) Electronics
5 1 (1.28%) Law
5 1 (1.28%) Legal
5 1 (1.28%) Manufacturing
5 1 (1.28%) Military
Libraries, Frameworks & Software Standards
1 2 (2.56%) Web Services
Miscellaneous
1 8 (10.26%) Data Centre
1 8 (10.26%) Self-Motivation
2 6 (7.69%) Private Cloud
3 4 (5.13%) iPhone
4 3 (3.85%) NHS
4 3 (3.85%) Smartphone
5 1 (1.28%) Analytical Skills
5 1 (1.28%) e-Health
5 1 (1.28%) Greenfield Project
5 1 (1.28%) iPad
5 1 (1.28%) LIMS
5 1 (1.28%) PACS
5 1 (1.28%) Video Conferencing
Operating Systems
1 56 (71.79%) Windows
2 19 (24.36%) Windows 10
3 14 (17.95%) Windows 7
3 14 (17.95%) Windows Server
4 6 (7.69%) Apple iOS
4 6 (7.69%) Windows XP
5 5 (6.41%) Mac OS
5 5 (6.41%) Windows Server 2012
6 4 (5.13%) Android
6 4 (5.13%) Windows 8
6 4 (5.13%) Windows Server 2008
7 3 (3.85%) Linux
7 3 (3.85%) Windows Server 2003
8 1 (1.28%) AIX
8 1 (1.28%) Unix
Processes & Methodologies
1 9 (11.54%) Service Delivery
2 7 (8.97%) ITIL
3 4 (5.13%) Business Intelligence
3 4 (5.13%) Problem-Solving
4 3 (3.85%) Asset Management
4 3 (3.85%) Migration
4 3 (3.85%) Service Management
4 3 (3.85%) Time Management
5 2 (2.56%) Information Security
5 2 (2.56%) ITSM
5 2 (2.56%) Mentoring
5 2 (2.56%) Stakeholder Management
6 1 (1.28%) Analytics
6 1 (1.28%) Antivirus Management
6 1 (1.28%) Demand Management
6 1 (1.28%) Health Informatics
6 1 (1.28%) Kalman Filter
6 1 (1.28%) NsoIT
6 1 (1.28%) Patch Management
6 1 (1.28%) Ticket Management
Programming Languages
1 1 (1.28%) PowerShell
Qualifications
1 6 (7.69%) DBS Check
2 5 (6.41%) Microsoft Certification
3 4 (5.13%) SC Cleared
3 4 (5.13%) Security Cleared
4 3 (3.85%) Degree
5 2 (2.56%) MCP
6 1 (1.28%) MCSA
6 1 (1.28%) MCSE
Quality Assurance & Compliance
1 10 (12.82%) SLA
2 1 (1.28%) HL7
2 1 (1.28%) PMO
System Software
1 42 (53.85%) Active Directory
2 5 (6.41%) Hyper-V
3 3 (3.85%) VMware Infrastructure
4 1 (1.28%) Terminal Services
Systems Management
1 4 (5.13%) SCCM
Vendors
1 34 (43.59%) Microsoft
2 10 (12.82%) Cisco
3 9 (11.54%) VMware
4 6 (7.69%) Alibaba
4 6 (7.69%) Apple
4 6 (7.69%) Huawei
5 5 (6.41%) Citrix
6 2 (2.56%) Verint
7 1 (1.28%) Cognos
7 1 (1.28%) iManage
7 1 (1.28%) Lotus
7 1 (1.28%) Meru Networks
7 1 (1.28%) SAP