Period
to 25 November 2017

The median contractor rate for a 1st Line Support Engineer was £115 per day in advertised job vacancies in England during the 6 months to 25 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support Engineer
UK > England
6 months to
25 Nov 2017
Same period 2016 Same period 2015
Rank 787 764 761
Rank change year-on-year -23 -3 -41
Contract jobs requiring a 1st Line Support Engineer 71 101 107
As % of all contract IT jobs advertised in England 0.075% 0.10% 0.10%
As % of the Job Titles category 0.080% 0.11% 0.11%
Number of daily rates quoted 46 38 29
England median daily rate £115 £110 £120
Median daily rate % change year-on-year +4.55% -8.33% -14.29%
10th Percentile £98 £93 £85
90th Percentile £144 £188 £199
UK median daily rate £115 £110 £125
% change year-on-year +4.55% -12.00% -3.85%
Number of hourly rates quoted 19 34 49
England median hourly rate £13.00 £12.50 £12.50
Median hourly rate % change year-on-year +4.00% - +2.04%
10th Percentile £11.25 £9.88 £9.00
90th Percentile £45.60 £15.00 £21.55
UK median hourly rate £12.75 £12.50 £12.00
% change year-on-year +2.00% +4.17% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89210 92159 99333
% of contract IT jobs with a recognized job title 94.76% 94.76% 94.99%
Number of daily rates quoted 59487 60657 64240
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £256 £250
90th Percentile £630 £600 £600
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 2625 3000 3817
England median hourly rate £18.63 £18.48 £18.00
Median hourly rate % change year-on-year +0.81% +2.64% +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £46.75 £45.00
UK median hourly rate £18.70 £18.00 £18.05
% change year-on-year +3.86% -0.28% +9.39%

1st Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Engineer in England

1st Line Support Engineer
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support Engineer in England.

Contractor daily rate trend for 1st Line Support Engineer in England

1st Line Support Engineer
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 1st Line Support Engineer in England over the 6 months to 25 November 2017.

Contractor daily rate histogram for 1st Line Support Engineer in England

1st Line Support Engineer
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support Engineer in England.

Contractor hourly rate trend for 1st Line Support Engineer in England

1st Line Support Engineer
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 1st Line Support Engineer in England over the 6 months to 25 November 2017.

Contractor hourly rate histogram for 1st Line Support Engineer in England

1st Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Engineer within the England region over the 6 months to 25 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -11 27 £110 +4.76% 5
London -17 21 £115 +4.55% 5
South West -4 9 £128 +13.33%
East of England -10 6 £115 +4.55% 1
North of England +41 4 £105 -35.38%
Yorkshire +23 4 £105 +5.00%
Midlands +22 4 £115 -43.56% 4
East Midlands 0 3 £115 - 1
West Midlands +24 1 - - 3
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 25 November 2017, 1st Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 1st Line Support Engineer in the job title.

1 46 (64.79%) Windows
2 36 (50.70%) Active Directory
3 28 (39.44%) Windows 7
4 24 (33.80%) Microsoft
5 18 (25.35%) Windows 10
6 17 (23.94%) Microsoft Office
7 16 (22.54%) Office 365
8 13 (18.31%) Windows 8
9 10 (14.08%) Android
10 9 (12.68%) LAN
10 9 (12.68%) WAN
10 9 (12.68%) Windows Server
11 8 (11.27%) Blackberry
11 8 (11.27%) iPhone
12 7 (9.86%) Windows Server 2008
12 7 (9.86%) Degree
12 7 (9.86%) Finance
13 6 (8.45%) ITIL
13 6 (8.45%) Banking
14 5 (7.04%) Mobile Device Management
14 5 (7.04%) Driving Licence
14 5 (7.04%) Video Conferencing
14 5 (7.04%) SLA
14 5 (7.04%) Avaya
14 5 (7.04%) Wireless
15 4 (5.63%) Law
15 4 (5.63%) Broadband
15 4 (5.63%) Symantec
15 4 (5.63%) Apple
15 4 (5.63%) Citrix

1st Line Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.23%) MS Exchange
2 2 (2.82%) MS Project Server
2 2 (2.82%) SharePoint
2 2 (2.82%) Skype for Business
3 1 (1.41%) Blackberry Enterprise Server
3 1 (1.41%) IBM Notes
3 1 (1.41%) SharePoint 2013
Applications
1 17 (23.94%) Microsoft Office
2 1 (1.41%) MS Visio
Cloud Services
1 16 (22.54%) Office 365
2 2 (2.82%) Microsoft Azure
3 1 (1.41%) Amazon AWS
3 1 (1.41%) Azure Active Directory
Communications & Networking
1 9 (12.68%) LAN
1 9 (12.68%) WAN
2 5 (7.04%) Wireless
3 4 (5.63%) Broadband
4 3 (4.23%) TCP/IP
4 3 (4.23%) VPN
5 2 (2.82%) Firewall
6 1 (1.41%) DNS
6 1 (1.41%) IP Telephony
6 1 (1.41%) VoIP
6 1 (1.41%) WLAN
General
1 7 (9.86%) Finance
2 6 (8.45%) Banking
3 4 (5.63%) Law
4 2 (2.82%) Manufacturing
5 1 (1.41%) Advertising
5 1 (1.41%) Telecoms
Miscellaneous
1 8 (11.27%) Blackberry
1 8 (11.27%) iPhone
2 5 (7.04%) Driving Licence
2 5 (7.04%) Video Conferencing
3 2 (2.82%) Analytical Skills
4 1 (1.41%) Analytical Mindset
4 1 (1.41%) Data Centre
4 1 (1.41%) EPoS
4 1 (1.41%) iPad
4 1 (1.41%) NHS
4 1 (1.41%) Smartphone
Operating Systems
1 46 (64.79%) Windows
2 28 (39.44%) Windows 7
3 18 (25.35%) Windows 10
4 13 (18.31%) Windows 8
5 10 (14.08%) Android
6 9 (12.68%) Windows Server
7 7 (9.86%) Windows Server 2008
8 3 (4.23%) Windows Server 2012
8 3 (4.23%) Windows XP
9 1 (1.41%) Apple iOS
9 1 (1.41%) Mac OS
Processes & Methodologies
1 6 (8.45%) ITIL
2 5 (7.04%) Mobile Device Management
3 4 (5.63%) Proactive Monitoring
4 2 (2.82%) Migration
5 1 (1.41%) Active Listening
5 1 (1.41%) Continuous Improvement
5 1 (1.41%) E-Commerce
5 1 (1.41%) ITSM
5 1 (1.41%) Service Delivery
5 1 (1.41%) Service Management
5 1 (1.41%) Software Licensing
5 1 (1.41%) Ticket Management
Programming Languages
1 1 (1.41%) SQL
Qualifications
1 7 (9.86%) Degree
2 3 (4.23%) Security Cleared
3 2 (2.82%) MCP
3 2 (2.82%) Microsoft Certification
3 2 (2.82%) SC Cleared
4 1 (1.41%) BPSS Clearance
4 1 (1.41%) CCNA
4 1 (1.41%) Cisco Certification
4 1 (1.41%) DBS Check
4 1 (1.41%) DV Cleared
4 1 (1.41%) ITIL Certification
4 1 (1.41%) JNCIA
4 1 (1.41%) MCSA
4 1 (1.41%) MCSE
Quality Assurance & Compliance
1 5 (7.04%) SLA
System Software
1 36 (50.70%) Active Directory
2 2 (2.82%) Hyper-V
3 1 (1.41%) XenApp
3 1 (1.41%) XenDesktop
Systems Management
1 2 (2.82%) SCCM
Vendors
1 24 (33.80%) Microsoft
2 5 (7.04%) Avaya
3 4 (5.63%) Apple
3 4 (5.63%) Cisco
3 4 (5.63%) Citrix
3 4 (5.63%) ServiceNow
3 4 (5.63%) Symantec
4 3 (4.23%) VMware
5 1 (1.41%) AppSense
5 1 (1.41%) Dell
5 1 (1.41%) HP
5 1 (1.41%) LANDesk
5 1 (1.41%) Lotus
5 1 (1.41%) Salesforce.com
5 1 (1.41%) SAP
5 1 (1.41%) Wyse