Period
to 20 February 2018

The median contractor rate for a 1st Line Support Engineer was £115 per day in advertised job vacancies in England during the 6 months to 20 February 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support Engineer
UK > England
6 months to
20 Feb 2018
Same period 2017 Same period 2016
Rank 802 725 755
Rank change year-on-year -77 +30 -5
Contract jobs requiring a 1st Line Support Engineer 53 87 99
As % of all contract IT jobs advertised in England 0.057% 0.099% 0.10%
As % of the Job Titles category 0.060% 0.10% 0.11%
Number of daily rates quoted 40 39 26
England median daily rate £115 £110 £120
Median daily rate % change year-on-year +4.55% -8.33% -20.00%
10th Percentile £94 £95 £88
90th Percentile £138 £154 £197
UK median daily rate £115 £110 £123
% change year-on-year +4.55% -10.20% -15.52%
Number of hourly rates quoted 8 36 51
England median hourly rate £12.75 £12.50 £12.30
Median hourly rate % change year-on-year +2.00% +1.63% -1.60%
10th Percentile £10.00 £9.61 £10.38
90th Percentile £67.50 £14.94 £21.55
UK median hourly rate £12.00 £12.50 £12.15
% change year-on-year -4.00% +2.88% -2.80%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 88,307 83,676 93,592
% of contract IT jobs with a recognized job title 94.71% 94.74% 95.14%
Number of daily rates quoted 59,256 54,952 60,773
England median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £263 £256 £255
90th Percentile £638 £613 £600
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 2,620 2,935 3,448
England median hourly rate £18.70 £18.50 £18.50
Median hourly rate % change year-on-year +1.08% - +11.45%
10th Percentile £11.00 £10.61 £10.50
90th Percentile £48.01 £47.50 £47.50
UK median hourly rate £18.70 £18.00 £19.00
% change year-on-year +3.89% -5.26% +15.15%

1st Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Engineer in England

1st Line Support Engineer
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support Engineer in England.

Contractor daily rate trend for 1st Line Support Engineer in England

1st Line Support Engineer
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support Engineer in England.

Contractor hourly rate trend for 1st Line Support Engineer in England

1st Line Support Engineer
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 1st Line Support Engineer in England over the 6 months to 20 February 2018.

Contractor hourly rate histogram for 1st Line Support Engineer in England

1st Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Engineer within the England region over the 6 months to 20 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -22 21 £115 +2.22% 5
South East -35 17 £114 +8.33% 6
North of England +26 6 £110 - 3
Yorkshire -1 6 £110 +10.00%
Midlands +4 4 £95 -62.00% 4
South West +4 4 £110 - 1
West Midlands +8 3 £100 -60.00% 2
East Midlands +3 1 £90 - 2
East of England -15 1 £128 +10.87% 6
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 February 2018, 1st Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 1st Line Support Engineer in the job title.

1 26 (49.06%) Windows
2 22 (41.51%) Active Directory
3 19 (35.85%) Microsoft Office
4 17 (32.08%) Microsoft
5 13 (24.53%) Windows 7
6 12 (22.64%) Windows 8
7 9 (16.98%) Office 365
7 9 (16.98%) Windows 10
8 6 (11.32%) MS Exchange
9 5 (9.43%) WAN
9 5 (9.43%) Law
9 5 (9.43%) Degree
10 4 (7.55%) Mobile Device Management
10 4 (7.55%) Android
10 4 (7.55%) Blackberry
10 4 (7.55%) Finance
10 4 (7.55%) LAN
10 4 (7.55%) Windows XP
10 4 (7.55%) Apple
11 3 (5.66%) Avaya
11 3 (5.66%) TCP/IP
11 3 (5.66%) ITIL
11 3 (5.66%) Banking
11 3 (5.66%) iPhone
11 3 (5.66%) ServiceNow
12 2 (3.77%) DBS Check
12 2 (3.77%) Windows Server 2012
12 2 (3.77%) iPad
12 2 (3.77%) Exchange Server 2010
12 2 (3.77%) Security Cleared

1st Line Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (11.32%) MS Exchange
2 2 (3.77%) Blackberry Enterprise Server
2 2 (3.77%) Exchange Server 2010
2 2 (3.77%) SharePoint
3 1 (1.89%) Exchange Server 2003
3 1 (1.89%) Exchange Server 2013
3 1 (1.89%) IBM Notes
3 1 (1.89%) SharePoint 2013
Applications
1 19 (35.85%) Microsoft Office
Cloud Services
1 9 (16.98%) Office 365
Communications & Networking
1 5 (9.43%) WAN
2 4 (7.55%) LAN
3 3 (5.66%) TCP/IP
4 2 (3.77%) Broadband
4 2 (3.77%) DNS
4 2 (3.77%) IP Telephony
4 2 (3.77%) VPN
4 2 (3.77%) Wireless
5 1 (1.89%) DHCP
5 1 (1.89%) WLAN
General
1 5 (9.43%) Law
2 4 (7.55%) Finance
3 3 (5.66%) Banking
4 2 (3.77%) Manufacturing
5 1 (1.89%) Advertising
5 1 (1.89%) Telecoms
Miscellaneous
1 4 (7.55%) Blackberry
2 3 (5.66%) iPhone
3 2 (3.77%) iPad
3 2 (3.77%) Video Conferencing
4 1 (1.89%) Analytical Mindset
4 1 (1.89%) Analytical Skills
4 1 (1.89%) Data Centre
4 1 (1.89%) Driving Licence
4 1 (1.89%) EPoS
4 1 (1.89%) NHS
4 1 (1.89%) Smartphone
Operating Systems
1 26 (49.06%) Windows
2 13 (24.53%) Windows 7
3 12 (22.64%) Windows 8
4 9 (16.98%) Windows 10
5 4 (7.55%) Android
5 4 (7.55%) Windows XP
6 2 (3.77%) Windows Server
6 2 (3.77%) Windows Server 2012
7 1 (1.89%) Apple iOS
7 1 (1.89%) Mac OS
7 1 (1.89%) Windows Server 2003
7 1 (1.89%) Windows Server 2008
Processes & Methodologies
1 4 (7.55%) Mobile Device Management
2 3 (5.66%) ITIL
3 2 (3.77%) Migration
4 1 (1.89%) CRM
4 1 (1.89%) E-Commerce
4 1 (1.89%) Network Monitoring
4 1 (1.89%) Service Delivery
4 1 (1.89%) Ticket Management
Programming Languages
1 2 (3.77%) SQL
Qualifications
1 5 (9.43%) Degree
2 2 (3.77%) CCNA
2 2 (3.77%) Cisco Certification
2 2 (3.77%) DBS Check
2 2 (3.77%) JNCIA
2 2 (3.77%) Security Cleared
3 1 (1.89%) BPSS Clearance
3 1 (1.89%) SC Cleared
Quality Assurance & Compliance
1 2 (3.77%) SLA
System Software
1 22 (41.51%) Active Directory
2 1 (1.89%) XenApp
2 1 (1.89%) XenServer
Systems Management
1 1 (1.89%) AirWatch
1 1 (1.89%) SCCM
Vendors
1 17 (32.08%) Microsoft
2 4 (7.55%) Apple
3 3 (5.66%) Avaya
3 3 (5.66%) ServiceNow
4 2 (3.77%) Ivanti
4 2 (3.77%) Salesforce.com
4 2 (3.77%) Symantec
4 2 (3.77%) VMware
4 2 (3.77%) Wyse
5 1 (1.89%) Cisco
5 1 (1.89%) Citrix
5 1 (1.89%) Dell
5 1 (1.89%) Lotus
5 1 (1.89%) SAP