1st Line Support Engineer Contracts in England

First Line Support Engineer
UK > England

The median First Line Support Engineer daily rate in England is £189, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 466 504 616
Rank change year-on-year +38 +112 +77
Contract jobs requiring a 1st Line Support Engineer 19 38 37
As % of all contract jobs advertised in England 0.078% 0.10% 0.073%
As % of the Job Titles category 0.084% 0.11% 0.078%
Number of daily rates quoted 14 26 33
10th Percentile £152 £104 £125
25th Percentile £156 £113 £150
Median daily rate (50th Percentile) £189 £133 £175
Median % change year-on-year +42.45% -24.29% +25.00%
75th Percentile £220 £164 £188
90th Percentile £435 £180 £194
UK median daily rate £189 £130 £175
% change year-on-year +45.19% -25.71% +25.00%
Number of hourly rates quoted 2 3 1
10th Percentile £18.92 - -
25th Percentile £20.10 £16.25 -
Median hourly rate £22.57 £17.50 £15.00
Median % change year-on-year +28.94% +16.67% -31.82%
75th Percentile £25.53 £18.88 -
90th Percentile £27.01 £18.95 -
UK median hourly rate £22.57 £17.50 £15.00
% change year-on-year +28.94% +16.67% -31.82%

All Contract IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 22,549 34,488 47,741
% of contract IT jobs with a recognized job title 92.59% 92.73% 94.62%
Number of daily rates quoted 15,007 22,894 33,903
10th Percentile £300 £275 £313
25th Percentile £409 £413 £425
Median daily rate (50th Percentile) £525 £525 £550
Median % change year-on-year - -4.55% +4.76%
75th Percentile £638 £643 £663
90th Percentile £750 £750 £763
UK median daily rate £515 £525 £540
% change year-on-year -1.90% -2.78% +2.86%
Number of hourly rates quoted 900 2,432 1,409
10th Percentile £14.20 £13.00 £14.35
25th Percentile £18.51 £16.30 £20.00
Median hourly rate £30.62 £36.31 £45.00
Median % change year-on-year -15.67% -19.32% +100.00%
75th Percentile £63.75 £61.25 £65.00
90th Percentile £75.00 £72.50 £76.60
UK median hourly rate £29.00 £36.42 £45.00
% change year-on-year -20.37% -19.07% +91.49%

1st Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Engineer in England

1st Line Support Engineer
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 1st Line Support Engineer in England.

Daily rate trend for 1st Line Support Engineer in England

1st Line Support Engineer
Daily Rate Histogram in England

Daily rate distribution for jobs citing 1st Line Support Engineer in England over the 6 months to 1 May 2025.

Daily rate histogram for 1st Line Support Engineer in England

1st Line Support Engineer
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 1st Line Support Engineer in England.

Hourly rate trend for 1st Line Support Engineer in England

1st Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Engineer within the England region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England +16 5 £163 +25.00% 4
South East +45 4 £435 +128.95% 8
London +29 4 £185 +34.55% 7
North West +17 4 £163 +33.20% 2
Midlands +19 3 - - 3
West Midlands +12 3 - -
South West +47 2 £220 +69.23% 3
East of England +26 1 £180 +40.26%
Yorkshire +6 1 £188 +44.23% 2
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 1 May 2025, 1st Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 1st Line Support Engineer in the job title.

1 14 (73.68%) Microsoft 365
1 14 (73.68%) Microsoft
2 13 (68.42%) Windows
3 10 (52.63%) Active Directory
4 8 (42.11%) Microsoft Exchange
5 6 (31.58%) Windows 10
6 5 (26.32%) Microsoft Intune
6 5 (26.32%) Microsoft Office
7 4 (21.05%) VPN
7 4 (21.05%) Social Skills
8 3 (15.79%) Proactive Maintenance
8 3 (15.79%) Hudson
8 3 (15.79%) Windows 7
8 3 (15.79%) Azure
8 3 (15.79%) Microsoft Excel
8 3 (15.79%) Wealth Management
9 2 (10.53%) SC Cleared
9 2 (10.53%) DV Cleared
9 2 (10.53%) Security Cleared
9 2 (10.53%) Finance
9 2 (10.53%) Asset Management
9 2 (10.53%) Service Management
9 2 (10.53%) Banking
9 2 (10.53%) ServiceNow
9 2 (10.53%) Software Licensing
9 2 (10.53%) ITIL
9 2 (10.53%) Problem-Solving
10 1 (5.26%) Public Sector
10 1 (5.26%) Inclusion and Diversity
10 1 (5.26%) Customer Service

1st Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (42.11%) Microsoft Exchange
2 1 (5.26%) SharePoint
Applications
1 5 (26.32%) Microsoft Office
2 3 (15.79%) Microsoft Excel
Cloud Services
1 14 (73.68%) Microsoft 365
2 3 (15.79%) Azure
3 1 (5.26%) OneDrive
Communications & Networking
1 4 (21.05%) VPN
Development Applications
1 3 (15.79%) Hudson
General
1 4 (21.05%) Social Skills
2 2 (10.53%) Banking
2 2 (10.53%) Finance
3 1 (5.26%) Electronics
3 1 (5.26%) Inclusion and Diversity
3 1 (5.26%) Local Government
3 1 (5.26%) Manufacturing
3 1 (5.26%) Marketing
3 1 (5.26%) Public Sector
3 1 (5.26%) Retail
3 1 (5.26%) Telecoms
Miscellaneous
1 1 (5.26%) iPhone
1 1 (5.26%) Onboarding
1 1 (5.26%) Virtual Team
Operating Systems
1 13 (68.42%) Windows
2 6 (31.58%) Windows 10
3 3 (15.79%) Windows 7
4 1 (5.26%) Android
4 1 (5.26%) Apple iOS
4 1 (5.26%) Mac OS
Processes & Methodologies
1 3 (15.79%) Proactive Maintenance
1 3 (15.79%) Wealth Management
2 2 (10.53%) Asset Management
2 2 (10.53%) ITIL
2 2 (10.53%) Problem-Solving
2 2 (10.53%) Service Management
2 2 (10.53%) Software Licensing
3 1 (5.26%) Business Intelligence
3 1 (5.26%) Customer Service
3 1 (5.26%) Data Protection
3 1 (5.26%) Digital Marketing
3 1 (5.26%) High Availability
3 1 (5.26%) Information Governance
3 1 (5.26%) Multi-Factor Authentication
3 1 (5.26%) Programme Management
3 1 (5.26%) Time Management
Qualifications
1 2 (10.53%) DV Cleared
1 2 (10.53%) SC Cleared
1 2 (10.53%) Security Cleared
2 1 (5.26%) Degree
System Software
1 10 (52.63%) Active Directory
Systems Management
1 5 (26.32%) Microsoft Intune
2 1 (5.26%) SCCM
Vendors
1 14 (73.68%) Microsoft
2 2 (10.53%) ServiceNow
3 1 (5.26%) Apple
3 1 (5.26%) Cisco
3 1 (5.26%) Citrix
3 1 (5.26%) Nexthink
3 1 (5.26%) SAP