Period
to 27 May 2018

The median contractor rate for a 1st Line Support Engineer was £115 per day in advertised job vacancies in England during the 6 months to 27 May 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support Engineer
UK > England
6 months to
27 May 2018
Same period 2017 Same period 2016
Rank 768 745 777
Rank change year-on-year -23 +32 -3
Contract jobs requiring a 1st Line Support Engineer 84 69 86
As % of all contract IT jobs advertised in England 0.091% 0.082% 0.088%
As % of the Job Titles category 0.096% 0.086% 0.093%
Number of daily rates quoted 45 38 22
England median daily rate £115 £110 £113
Median daily rate % change year-on-year +4.55% -2.22% -6.25%
10th Percentile £96 £95 £86
90th Percentile £142 £150 £164
UK median daily rate £118 £110 £120
% change year-on-year +6.82% -8.33% -7.69%
Number of hourly rates quoted 12 22 43
England median hourly rate £13.35 £12.50 £11.75
Median hourly rate % change year-on-year +6.80% +6.38% -26.56%
10th Percentile £10.25 £10.05 £9.50
90th Percentile £17.18 £16.95 £23.75
UK median hourly rate £13.00 £12.50 £11.75
% change year-on-year +4.00% +6.38% -26.56%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 87,320 79,861 92,735
% of contract IT jobs with a recognized job title 94.82% 94.91% 95.23%
Number of daily rates quoted 57,796 52,144 60,918
England median daily rate £450 £430 £425
Median daily rate % change year-on-year +4.65% +1.18% +6.25%
10th Percentile £272 £263 £256
90th Percentile £638 £623 £600
UK median daily rate £450 £425 £420
% change year-on-year +5.88% +1.19% +5.00%
Number of hourly rates quoted 2,735 2,655 2,886
England median hourly rate £18.51 £19.00 £19.50
Median hourly rate % change year-on-year -2.61% -2.56% +11.43%
10th Percentile £11.00 £10.75 £10.50
90th Percentile £48.00 £48.75 £47.83
UK median hourly rate £18.00 £18.84 £20.00
% change year-on-year -4.46% -5.80% +14.29%

1st Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Engineer in England

1st Line Support Engineer
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support Engineer in England.

Contractor daily rate trend for 1st Line Support Engineer in England

1st Line Support Engineer
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 1st Line Support Engineer in England over the 6 months to 27 May 2018.

Contractor daily rate histogram for 1st Line Support Engineer in England

1st Line Support Engineer
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support Engineer in England.

Contractor hourly rate trend for 1st Line Support Engineer in England

1st Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Engineer within the England region over the 6 months to 27 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -36 35 £118 +17.50% 7
South East -37 14 £123 +1.03% 7
East of England +13 11 £110 -32.62% 1
North of England -12 11 £125 +11.11% 5
Yorkshire -9 8 £125 +20.48% 2
South West +7 7 £110 - 2
Midlands -11 6 £100 -16.67% 3
West Midlands -18 4 £95 -52.50% 2
North West -17 3 £118 -21.67% 3
East Midlands +1 2 £130 +8.33% 1
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 27 May 2018, 1st Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 1st Line Support Engineer in the job title.

1 48 (57.14%) Windows
2 39 (46.43%) Active Directory
3 24 (28.57%) Office 365
4 21 (25.00%) Microsoft
4 21 (25.00%) Microsoft Office
5 17 (20.24%) Citrix
6 15 (17.86%) DNS
6 15 (17.86%) Windows 7
6 15 (17.86%) Windows 10
6 15 (17.86%) Windows Server
7 14 (16.67%) DHCP
8 13 (15.48%) TCP/IP
8 13 (15.48%) XenApp
9 12 (14.29%) Telnet
10 10 (11.90%) MS Exchange
11 8 (9.52%) Exchange Server 2010
11 8 (9.52%) Windows 8
12 7 (8.33%) IIS
12 7 (8.33%) SLA
12 7 (8.33%) XenServer
12 7 (8.33%) Android
12 7 (8.33%) Exchange Server 2013
13 6 (7.14%) Cisco
13 6 (7.14%) Problem-Solving
14 5 (5.95%) Service Management
14 5 (5.95%) Telecoms
14 5 (5.95%) Internet
14 5 (5.95%) Apple
14 5 (5.95%) Mac OS
14 5 (5.95%) Degree

1st Line Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (11.90%) MS Exchange
2 8 (9.52%) Exchange Server 2010
3 7 (8.33%) Exchange Server 2013
3 7 (8.33%) IIS
4 1 (1.19%) Blackberry Enterprise Server
4 1 (1.19%) Exchange Server 2003
4 1 (1.19%) IBM Notes
4 1 (1.19%) Skype for Business
Applications
1 21 (25.00%) Microsoft Office
2 2 (2.38%) CATIA
2 2 (2.38%) Siemens NX
3 1 (1.19%) AutoCAD
3 1 (1.19%) Microsoft Excel
Business Applications
1 2 (2.38%) Teamcenter
Cloud Services
1 24 (28.57%) Office 365
Communications & Networking
1 15 (17.86%) DNS
2 14 (16.67%) DHCP
3 13 (15.48%) TCP/IP
4 12 (14.29%) Telnet
5 5 (5.95%) Internet
6 3 (3.57%) WAN
7 2 (2.38%) LAN
7 2 (2.38%) Wi-Fi
8 1 (1.19%) Broadband
8 1 (1.19%) IP Telephony
8 1 (1.19%) Remote Desktop
8 1 (1.19%) Skype
8 1 (1.19%) WLAN
General
1 5 (5.95%) Telecoms
2 4 (4.76%) Retail
3 3 (3.57%) Banking
3 3 (3.57%) Law
3 3 (3.57%) Mandarin Language
4 2 (2.38%) Automotive
4 2 (2.38%) Front Office
4 2 (2.38%) Manufacturing
5 1 (1.19%) Advertising
5 1 (1.19%) Finance
Libraries, Frameworks & Software Standards
1 4 (4.76%) Web Services
2 1 (1.19%) X-Windows
Miscellaneous
1 5 (5.95%) Analytical Skills
2 4 (4.76%) Data Centre
2 4 (4.76%) iPhone
2 4 (4.76%) Self-Motivation
3 3 (3.57%) Chip and PIN
4 2 (2.38%) Social Media
4 2 (2.38%) Video Conferencing
5 1 (1.19%) Analytical Mindset
5 1 (1.19%) Blackberry
5 1 (1.19%) iPad
5 1 (1.19%) NHS
5 1 (1.19%) Private Cloud
5 1 (1.19%) Smartphone
Operating Systems
1 48 (57.14%) Windows
2 15 (17.86%) Windows 10
2 15 (17.86%) Windows 7
2 15 (17.86%) Windows Server
3 8 (9.52%) Windows 8
4 7 (8.33%) Android
5 5 (5.95%) Apple iOS
5 5 (5.95%) Mac OS
6 3 (3.57%) Linux
6 3 (3.57%) Windows Server 2008
6 3 (3.57%) Windows Server 2012
6 3 (3.57%) Windows XP
7 1 (1.19%) Mac OS X
7 1 (1.19%) Windows Server 2003
Processes & Methodologies
1 6 (7.14%) Problem-Solving
2 5 (5.95%) Service Management
3 4 (4.76%) Change Management
4 3 (3.57%) ITIL
4 3 (3.57%) Migration
4 3 (3.57%) Mobile Device Management
5 2 (2.38%) CAD
5 2 (2.38%) Fault Management
5 2 (2.38%) Patch Management
5 2 (2.38%) PLM
5 2 (2.38%) Service Delivery
6 1 (1.19%) Continuous Improvement
6 1 (1.19%) CRM
6 1 (1.19%) Hardware Maintenance
6 1 (1.19%) Information Security
6 1 (1.19%) Kaizen
6 1 (1.19%) Network Monitoring
6 1 (1.19%) Stakeholder Management
6 1 (1.19%) Time Management
6 1 (1.19%) User Acceptance Testing
Programming Languages
1 2 (2.38%) SQL
Qualifications
1 5 (5.95%) Degree
2 4 (4.76%) SC Cleared
2 4 (4.76%) Security Cleared
3 3 (3.57%) DBS Check
4 2 (2.38%) CCNA
4 2 (2.38%) Cisco Certification
4 2 (2.38%) JNCIA
5 1 (1.19%) Microsoft Certification
Quality Assurance & Compliance
1 7 (8.33%) SLA
System Software
1 39 (46.43%) Active Directory
2 13 (15.48%) XenApp
3 7 (8.33%) XenServer
4 1 (1.19%) Hyper-V
4 1 (1.19%) Virtual Desktop
4 1 (1.19%) VMware Infrastructure
Systems Management
1 1 (1.19%) AirWatch
1 1 (1.19%) Jamf Pro
1 1 (1.19%) SCCM
Vendors
1 21 (25.00%) Microsoft
2 17 (20.24%) Citrix
3 6 (7.14%) Cisco
4 5 (5.95%) Apple
5 3 (3.57%) BT
5 3 (3.57%) HP
5 3 (3.57%) Huawei
5 3 (3.57%) VMware
6 2 (2.38%) Remedy
6 2 (2.38%) Salesforce.com
6 2 (2.38%) Siemens
7 1 (1.19%) Alibaba
7 1 (1.19%) IBM
7 1 (1.19%) Ivanti
7 1 (1.19%) ServiceNow
7 1 (1.19%) Wyse