Period
to 17 January 2019

The median contractor rate for a Service Desk Manager was £338 per day in advertised job vacancies in England during the 6 months to 17 January 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Manager
UK > England
6 months to
17 Jan 2019
Same period 2018 Same period 2017
Rank 779 781 782
Rank change year-on-year +2 +1 -18
Contract jobs requiring a Service Desk Manager 53 61 59
As % of all contract IT jobs advertised in England 0.058% 0.066% 0.065%
As % of the Job Titles category 0.061% 0.070% 0.069%
Number of daily rates quoted 41 38 35
England median daily rate £338 £350 £400
Median daily rate % change year-on-year -3.57% -12.50% +23.08%
10th Percentile £200 £206 £268
90th Percentile £475 £525 £633
UK median daily rate £331 £338 £400
% change year-on-year -1.85% -15.63% +23.08%
Number of hourly rates quoted 0 0 7
England median hourly rate - - £27.50
UK median hourly rate - - £27.50

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 86,236 87,626 85,752
% of contract IT jobs with a recognized job title 94.68% 94.85% 94.82%
Number of daily rates quoted 57,643 58,779 56,489
England median daily rate £463 £450 £425
Median daily rate % change year-on-year +2.78% +5.88% +2.16%
10th Percentile £275 £263 £256
90th Percentile £645 £638 £608
UK median daily rate £450 £450 £425
% change year-on-year - +5.88% +3.03%
Number of hourly rates quoted 2,572 2,548 2,917
England median hourly rate £18.70 £18.50 £18.38
Median hourly rate % change year-on-year +1.08% +0.68% +2.08%
10th Percentile £11.00 £10.75 £10.50
90th Percentile £48.75 £47.83 £47.00
UK median hourly rate £18.70 £18.50 £18.00
% change year-on-year +1.08% +2.78% -2.70%

Service Desk Manager
Job Vacancy Trend in England

Job postings that featured Service Desk Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Desk Manager in England

Service Desk Manager
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Manager in England.

Contractor daily rate trend for Service Desk Manager in England

Service Desk Manager
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Desk Manager in England over the 6 months to 17 January 2019.

Contractor daily rate histogram for Service Desk Manager in England

Service Desk Manager
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Manager in England.

Contractor hourly rate trend for Service Desk Manager in England

Service Desk Manager
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Manager within the England region over the 6 months to 17 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +11 24 £400 -11.11% 7
South East +2 10 £350 -6.67%
Midlands -5 8 £220 -44.65%
North of England -13 8 £250 +4.71% 3
West Midlands -21 6 £220 -23.48%
North West -4 5 £200 - 2
East of England +14 3 £438 +34.62% 3
East Midlands +6 2 - -
North East -9 2 £250 +4.71%
Yorkshire -19 1 £340 +29.52% 1
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 17 January 2019, Service Desk Manager contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Manager in the job title.

1 32 (60.38%) ITIL
2 14 (26.42%) Service Delivery
3 13 (24.53%) Service Management
4 10 (18.87%) ITIL Certification
5 9 (16.98%) ITSM
5 9 (16.98%) Finance
6 8 (15.09%) Migration
7 7 (13.21%) SLA
7 7 (13.21%) Windows
7 7 (13.21%) QA
8 6 (11.32%) Office 365
8 6 (11.32%) Active Directory
9 5 (9.43%) Risk Management
9 5 (9.43%) Microsoft
9 5 (9.43%) Performance Management
9 5 (9.43%) Incident Management
9 5 (9.43%) Service Desk Management
9 5 (9.43%) ServiceNow
10 4 (7.55%) ITIL V3
10 4 (7.55%) Financial Institution
10 4 (7.55%) Stakeholder Management
10 4 (7.55%) Law
11 3 (5.66%) Legal
11 3 (5.66%) Management Information System
11 3 (5.66%) MS Exchange
11 3 (5.66%) Microsoft Office
11 3 (5.66%) Change Management
11 3 (5.66%) Windows 7
11 3 (5.66%) Problem Management
11 3 (5.66%) Mentoring

Service Desk Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.66%) MS Exchange
2 1 (1.89%) Exchange Server 2010
2 1 (1.89%) Exchange Server 2013
2 1 (1.89%) Skype for Business
Applications
1 3 (5.66%) Microsoft Office
Business Applications
1 1 (1.89%) Carpe Diem
Cloud Services
1 6 (11.32%) Office 365
2 1 (1.89%) IaaS
2 1 (1.89%) Microsoft Azure
2 1 (1.89%) PaaS
2 1 (1.89%) SaaS
Communications & Networking
1 1 (1.89%) FTP
1 1 (1.89%) LAN
1 1 (1.89%) WAN
1 1 (1.89%) Wi-Fi
Database & Business Intelligence
1 1 (1.89%) SQL Server
1 1 (1.89%) SQL Server 2008
Development Applications
1 2 (3.77%) JIRA
General
1 9 (16.98%) Finance
2 4 (7.55%) Financial Institution
2 4 (7.55%) Law
3 3 (5.66%) Legal
4 2 (3.77%) Front Office
4 2 (3.77%) Publishing
5 1 (1.89%) Pharmaceutical
5 1 (1.89%) Retail
Miscellaneous
1 3 (5.66%) Management Information System
2 2 (3.77%) Analytical Skills
3 1 (1.89%) Analytical Mindset
3 1 (1.89%) Greenfield Project
3 1 (1.89%) NHS
Operating Systems
1 7 (13.21%) Windows
2 3 (5.66%) Windows 7
3 2 (3.77%) Windows 10
4 1 (1.89%) Windows Server
4 1 (1.89%) Windows Server 2008
4 1 (1.89%) Windows Server 2012
Processes & Methodologies
1 32 (60.38%) ITIL
2 14 (26.42%) Service Delivery
3 13 (24.53%) Service Management
4 9 (16.98%) ITSM
5 8 (15.09%) Migration
6 5 (9.43%) Incident Management
6 5 (9.43%) Performance Management
6 5 (9.43%) Risk Management
6 5 (9.43%) Service Desk Management
7 4 (7.55%) ITIL V3
7 4 (7.55%) Stakeholder Management
8 3 (5.66%) Change Management
8 3 (5.66%) Coaching
8 3 (5.66%) Mentoring
8 3 (5.66%) Problem Management
9 2 (3.77%) Continuous Improvement
9 2 (3.77%) ISMS
9 2 (3.77%) Process Improvement
9 2 (3.77%) Service Delivery Management
9 2 (3.77%) User Stories
Programming Languages
1 1 (1.89%) SQL
Qualifications
1 10 (18.87%) ITIL Certification
2 2 (3.77%) Security Cleared
3 1 (1.89%) Microsoft Certification
3 1 (1.89%) SC Cleared
Quality Assurance & Compliance
1 7 (13.21%) QA
1 7 (13.21%) SLA
2 1 (1.89%) ISO/IEC 20000
System Software
1 6 (11.32%) Active Directory
2 2 (3.77%) XenApp
Vendors
1 5 (9.43%) Microsoft
1 5 (9.43%) ServiceNow
2 2 (3.77%) Citrix
2 2 (3.77%) Sony
3 1 (1.89%) Apple
3 1 (1.89%) BMC
3 1 (1.89%) Cisco
3 1 (1.89%) HP
3 1 (1.89%) Salesforce.com
3 1 (1.89%) SAP
3 1 (1.89%) Toshiba