Period
to 16 September 2019

The median contractor rate for a Service Desk Manager was £400 per day in advertised job vacancies in England during the 6 months to 16 September 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Manager
UK > England
6 months to
16 Sep 2019
Same period 2018 Same period 2017
Rank 743 795 792
Rank change year-on-year +52 -3 +16
Contract jobs requiring a Service Desk Manager 51 58 49
As % of all contract IT jobs advertised in England 0.063% 0.063% 0.054%
As % of the Job Titles category 0.067% 0.066% 0.057%
Number of daily rates quoted 35 44 32
England median daily rate £400 £325 £344
Median daily rate % change year-on-year +23.08% -5.45% -1.79%
10th Percentile £271 £175 £250
90th Percentile £466 £538 £521
UK median daily rate £400 £325 £350
% change year-on-year +23.08% -7.14% +3.89%
Number of hourly rates quoted 1 1 3
England median hourly rate £20.50 £27.50 £25.50
Median hourly rate % change year-on-year -25.45% +7.84% -7.59%
10th Percentile £18.00 £26.25 £16.15
90th Percentile £23.00 £28.75 £27.94
UK median hourly rate £20.50 £30.50 £25.50
% change year-on-year -32.79% +19.61% -7.59%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 76,491 87,668 85,377
% of contract IT jobs with a recognized job title 94.19% 94.71% 94.93%
Number of daily rates quoted 50,800 58,151 56,191
England median daily rate £475 £450 £450
Median daily rate % change year-on-year +5.56% - +5.88%
10th Percentile £263 £275 £263
90th Percentile £650 £638 £625
UK median daily rate £463 £450 £438
% change year-on-year +2.78% +2.86% +2.94%
Number of hourly rates quoted 2,545 2,803 2,546
England median hourly rate £20.00 £18.50 £18.70
Median hourly rate % change year-on-year +8.11% -1.07% -1.58%
10th Percentile £11.17 £11.17 £10.75
90th Percentile £53.75 £48.75 £48.75
UK median hourly rate £20.00 £17.87 £18.92
% change year-on-year +11.95% -5.58% -0.42%

Service Desk Manager
Job Vacancy Trend in England

Job postings that featured Service Desk Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Desk Manager in England

Service Desk Manager
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Manager in England.

Contractor daily rate trend for Service Desk Manager in England

Service Desk Manager
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Desk Manager in England over the 6 months to 16 September 2019.

Contractor daily rate histogram for Service Desk Manager in England

Service Desk Manager
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Manager in England.

Contractor hourly rate trend for Service Desk Manager in England

Service Desk Manager
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Manager within the England region over the 6 months to 16 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
North of England +32 17 £363 +95.95% 5
London +33 14 £450 -12.20% 8
South East +18 10 £431 +43.75% 5
Midlands +36 9 £300 -0.83% 5
North West +15 8 £425 +36.00% 4
Yorkshire - 8 £300 - 1
West Midlands +31 6 £300 -0.83% 5
East Midlands - 3 £384 -
North East +14 1 - -
East of England +13 1 £163 -55.17%
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 16 September 2019, Service Desk Manager contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Manager in the job title.

1 35 (68.63%) ITIL
2 13 (25.49%) Service Management
3 12 (23.53%) Incident Management
4 11 (21.57%) ITSM
5 10 (19.61%) Service Desk Management
6 9 (17.65%) Line Management
6 9 (17.65%) Stakeholder Management
7 8 (15.69%) Service Delivery
8 7 (13.73%) SLA
9 6 (11.76%) ITIL Certification
9 6 (11.76%) Windows
9 6 (11.76%) ServiceNow
9 6 (11.76%) Public Sector
10 5 (9.80%) People Management
10 5 (9.80%) Office 365
10 5 (9.80%) Performance Monitoring
10 5 (9.80%) ITIL Foundation Certificate
10 5 (9.80%) Project Management
10 5 (9.80%) Finance
11 4 (7.84%) Configuration Management
11 4 (7.84%) Microsoft
11 4 (7.84%) Active Directory
11 4 (7.84%) Coaching
11 4 (7.84%) Azure
11 4 (7.84%) Stakeholder and Relationship Management
11 4 (7.84%) Virtual Team
12 3 (5.88%) Supplier Relationship Management
12 3 (5.88%) Customer Requirements
12 3 (5.88%) Problem-Solving
12 3 (5.88%) Virtual Team Management

Service Desk Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.92%) SharePoint
1 2 (3.92%) Skype for Business
2 1 (1.96%) Exchange Server 2010
2 1 (1.96%) IIS
2 1 (1.96%) MS Exchange
Applications
1 3 (5.88%) Microsoft Office
2 2 (3.92%) Microsoft Excel
3 1 (1.96%) Microsoft PowerPoint
Business Applications
1 1 (1.96%) SAP Hybris
Cloud Services
1 5 (9.80%) Office 365
2 4 (7.84%) Azure
Communications & Networking
1 2 (3.92%) Internet
1 2 (3.92%) Skype
2 1 (1.96%) ADSL
2 1 (1.96%) Broadband
2 1 (1.96%) Firewall
2 1 (1.96%) IP Telephony
2 1 (1.96%) LAN
2 1 (1.96%) MPLS
2 1 (1.96%) PBX
2 1 (1.96%) TCP/IP
2 1 (1.96%) VLAN
2 1 (1.96%) WAN
Development Applications
1 1 (1.96%) JIRA
General
1 6 (11.76%) Public Sector
2 5 (9.80%) Finance
3 3 (5.88%) Telecoms
4 2 (3.92%) Banking
4 2 (3.92%) Local Government
4 2 (3.92%) Manufacturing
5 1 (1.96%) Back Office
5 1 (1.96%) Electronics
5 1 (1.96%) Marketing
5 1 (1.96%) Military
5 1 (1.96%) Private Banking
Miscellaneous
1 4 (7.84%) Virtual Team
2 3 (5.88%) NHS
3 2 (3.92%) Analytical Skills
3 2 (3.92%) Management Information System
4 1 (1.96%) Data Centre
4 1 (1.96%) Driving Licence
4 1 (1.96%) IVR
4 1 (1.96%) Self-Motivation
Operating Systems
1 6 (11.76%) Windows
2 3 (5.88%) Windows 10
2 3 (5.88%) Windows 7
3 2 (3.92%) Windows Server
4 1 (1.96%) Linux
4 1 (1.96%) Unix
4 1 (1.96%) Windows Server 2008
4 1 (1.96%) Windows Server 2012
Processes & Methodologies
1 35 (68.63%) ITIL
2 13 (25.49%) Service Management
3 12 (23.53%) Incident Management
4 11 (21.57%) ITSM
5 10 (19.61%) Service Desk Management
6 9 (17.65%) Line Management
6 9 (17.65%) Stakeholder Management
7 8 (15.69%) Service Delivery
8 5 (9.80%) People Management
8 5 (9.80%) Performance Monitoring
8 5 (9.80%) Project Management
9 4 (7.84%) Coaching
9 4 (7.84%) Configuration Management
9 4 (7.84%) Stakeholder and Relationship Management
10 3 (5.88%) Customer Requirements
10 3 (5.88%) Migration
10 3 (5.88%) Problem-Solving
10 3 (5.88%) Risk Management
10 3 (5.88%) Supplier Relationship Management
10 3 (5.88%) Virtual Team Management
Qualifications
1 6 (11.76%) ITIL Certification
2 5 (9.80%) ITIL Foundation Certificate
3 3 (5.88%) Degree
3 3 (5.88%) Security Cleared
4 1 (1.96%) DV Cleared
4 1 (1.96%) ISTQB
4 1 (1.96%) ISTQB Foundation Certification
4 1 (1.96%) PRINCE2 Certification
4 1 (1.96%) SC Cleared
Quality Assurance & Compliance
1 7 (13.73%) SLA
2 3 (5.88%) COBIT
3 1 (1.96%) GDPR
3 1 (1.96%) ISO/IEC 20000
3 1 (1.96%) ISO/IEC 27001
3 1 (1.96%) Sarbanes-Oxley
System Software
1 4 (7.84%) Active Directory
2 1 (1.96%) Hyper-V
Systems Management
1 2 (3.92%) SCCM
2 1 (1.96%) Microsoft Intune
Vendors
1 6 (11.76%) ServiceNow
2 4 (7.84%) Microsoft
3 2 (3.92%) SAP
4 1 (1.96%) BT
4 1 (1.96%) CheckPoint
4 1 (1.96%) Cisco
4 1 (1.96%) Citrix
4 1 (1.96%) Google
4 1 (1.96%) hybris
4 1 (1.96%) Ivanti
4 1 (1.96%) Meraki
4 1 (1.96%) Openreach
4 1 (1.96%) Sophos
4 1 (1.96%) VMware