Period
to 13 November 2018

The median contractor rate for a Service Desk Manager was £338 per day in advertised job vacancies in England during the 6 months to 13 November 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Manager
UK > England
6 months to
13 Nov 2018
Same period 2017 Same period 2016
Rank 800 820 807
Rank change year-on-year +20 -13 +1
Contract jobs requiring a Service Desk Manager 65 48 67
As % of all contract IT jobs advertised in England 0.069% 0.051% 0.069%
As % of the Job Titles category 0.072% 0.054% 0.073%
Number of daily rates quoted 53 34 43
England median daily rate £338 £338 £375
Median daily rate % change year-on-year - -10.00% +7.14%
10th Percentile £185 £216 £275
90th Percentile £538 £484 £575
UK median daily rate £325 £338 £337
% change year-on-year -3.70% +0.18% -3.75%
Number of hourly rates quoted 0 3 8
England median hourly rate - £25.50 £26.60
Median hourly rate % change year-on-year - -4.12% -1.50%
UK median hourly rate - £25.50 £26.60
% change year-on-year - -4.12% -1.50%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89,832 89,119 92,354
% of contract IT jobs with a recognized job title 94.74% 94.88% 94.85%
Number of daily rates quoted 60,043 59,314 60,740
England median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +3.03%
10th Percentile £275 £263 £255
90th Percentile £638 £625 £600
UK median daily rate £450 £445 £425
% change year-on-year +1.12% +4.71% +6.25%
Number of hourly rates quoted 2,786 2,636 2,986
England median hourly rate £18.50 £18.70 £18.00
Median hourly rate % change year-on-year -1.06% +3.88% +0.11%
10th Percentile £11.17 £10.90 £10.50
90th Percentile £49.61 £47.92 £46.13
UK median hourly rate £18.00 £18.70 £18.00
% change year-on-year -3.74% +3.89% -

Service Desk Manager
Job Vacancy Trend in England

Job postings that featured Service Desk Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Desk Manager in England

Service Desk Manager
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Manager in England.

Contractor daily rate trend for Service Desk Manager in England

Service Desk Manager
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Desk Manager in England over the 6 months to 13 November 2018.

Contractor daily rate histogram for Service Desk Manager in England

Service Desk Manager
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Manager in England.

Contractor hourly rate trend for Service Desk Manager in England

Service Desk Manager
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Manager within the England region over the 6 months to 13 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +14 28 £500 +60.00% 6
South East -11 16 £344 -12.97% 1
North of England -17 11 £185 -38.33% 6
North East +7 7 £185 -
Midlands -12 7 £220 -32.31% 1
West Midlands -19 6 £220 -32.31% 1
East of England +5 3 £425 +30.77%
North West -3 3 £313 - 5
East Midlands +8 1 - -
Yorkshire -9 1 £340 +13.33% 1
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 13 November 2018, Service Desk Manager contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Manager in the job title.

1 45 (69.23%) ITIL
2 16 (24.62%) Incident Management
3 14 (21.54%) SLA
3 14 (21.54%) Service Management
4 12 (18.46%) Service Delivery
4 12 (18.46%) Finance
5 11 (16.92%) Service Desk Management
6 9 (13.85%) Windows
7 8 (12.31%) Microsoft
7 8 (12.31%) ITIL Certification
7 8 (12.31%) Performance Management
8 7 (10.77%) Security Cleared
8 7 (10.77%) Process Improvement
8 7 (10.77%) Identity Access Management
8 7 (10.77%) ITSM
8 7 (10.77%) Management Information System
8 7 (10.77%) Migration
9 6 (9.23%) Advertising
9 6 (9.23%) Active Directory
9 6 (9.23%) Microsoft Excel
9 6 (9.23%) Line Management
10 5 (7.69%) Office 365
10 5 (7.69%) ITIL V3
10 5 (7.69%) Windows 7
10 5 (7.69%) QA
10 5 (7.69%) Problem Management
10 5 (7.69%) Operations Management
10 5 (7.69%) CCNA
10 5 (7.69%) Cisco Certification
10 5 (7.69%) Stakeholder Management

Service Desk Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.15%) MS Exchange
2 2 (3.08%) Exchange Server 2010
3 1 (1.54%) Exchange Server 2013
3 1 (1.54%) Skype for Business
Applications
1 6 (9.23%) Microsoft Excel
2 4 (6.15%) Microsoft Office
Business Applications
1 1 (1.54%) Carpe Diem
Cloud Services
1 5 (7.69%) Office 365
2 1 (1.54%) IaaS
2 1 (1.54%) Microsoft Azure
2 1 (1.54%) PaaS
2 1 (1.54%) SaaS
Communications & Networking
1 2 (3.08%) DHCP
1 2 (3.08%) TCP/IP
2 1 (1.54%) LAN
2 1 (1.54%) VoIP
2 1 (1.54%) WAN
Database & Business Intelligence
1 1 (1.54%) SQL Server
1 1 (1.54%) SQL Server 2008
General
1 12 (18.46%) Finance
2 6 (9.23%) Advertising
3 4 (6.15%) Law
3 4 (6.15%) Telecoms
4 3 (4.62%) Legal
4 3 (4.62%) Retail
5 2 (3.08%) Financial Institution
5 2 (3.08%) Marketing
5 2 (3.08%) Publishing
6 1 (1.54%) Banking
6 1 (1.54%) Front Office
6 1 (1.54%) Pharmaceutical
Miscellaneous
1 7 (10.77%) Management Information System
2 1 (1.54%) Analytical Skills
2 1 (1.54%) Greenfield Project
2 1 (1.54%) NHS
Operating Systems
1 9 (13.85%) Windows
2 5 (7.69%) Windows 7
3 3 (4.62%) Windows 10
4 1 (1.54%) Windows 8
4 1 (1.54%) Windows Server
4 1 (1.54%) Windows Server 2008
4 1 (1.54%) Windows Server 2012
Processes & Methodologies
1 45 (69.23%) ITIL
2 16 (24.62%) Incident Management
3 14 (21.54%) Service Management
4 12 (18.46%) Service Delivery
5 11 (16.92%) Service Desk Management
6 8 (12.31%) Performance Management
7 7 (10.77%) Identity Access Management
7 7 (10.77%) ITSM
7 7 (10.77%) Migration
7 7 (10.77%) Process Improvement
8 6 (9.23%) Line Management
9 5 (7.69%) ITIL V3
9 5 (7.69%) Operations Management
9 5 (7.69%) Problem Management
9 5 (7.69%) Stakeholder Management
10 4 (6.15%) Supplier Management
11 3 (4.62%) Change Management
11 3 (4.62%) Mentoring
11 3 (4.62%) PRINCE2
11 3 (4.62%) Risk Management
Programming Languages
1 1 (1.54%) SQL
Qualifications
1 8 (12.31%) ITIL Certification
2 7 (10.77%) Security Cleared
3 5 (7.69%) CCNA
3 5 (7.69%) Cisco Certification
4 3 (4.62%) Microsoft Certification
4 3 (4.62%) SC Cleared
5 2 (3.08%) ITIL Foundation Certificate
5 2 (3.08%) MCSA
5 2 (3.08%) MCSE
5 2 (3.08%) PRINCE2 Certification
Quality Assurance & Compliance
1 14 (21.54%) SLA
2 5 (7.69%) QA
3 2 (3.08%) ISO/IEC 20000
System Software
1 6 (9.23%) Active Directory
2 2 (3.08%) XenApp
3 1 (1.54%) VMware Workstation
Systems Management
1 2 (3.08%) SCCM
Vendors
1 8 (12.31%) Microsoft
2 4 (6.15%) ServiceNow
3 2 (3.08%) Cisco
3 2 (3.08%) Citrix
3 2 (3.08%) Remedy
3 2 (3.08%) Sony
3 2 (3.08%) VMware
4 1 (1.54%) Apple
4 1 (1.54%) BMC
4 1 (1.54%) HP
4 1 (1.54%) Mitel
4 1 (1.54%) Salesforce.com
4 1 (1.54%) Toshiba