Service Desk Manager Contracts

Service Desk Manager
UK

The median Service Desk Manager daily rate in the UK is £450, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 505 564 647
Rank change year-on-year +59 +83 +86
Contract jobs requiring a Service Desk Manager 15 18 71
As % of all contract jobs advertised in the UK 0.051% 0.041% 0.12%
As % of the Job Titles category 0.055% 0.045% 0.13%
Number of daily rates quoted 11 15 51
10th Percentile £263 £333 £313
25th Percentile £381 £385 £350
Median daily rate (50th Percentile) £450 £600 £390
Median % change year-on-year -25.00% +53.85% -16.13%
75th Percentile £594 £740 £450
90th Percentile £738 £761 £538
UK excluding London median daily rate £397 £400 £375
% change year-on-year -0.88% +6.67% -11.76%
Number of hourly rates quoted 0 1 1
Median hourly rate - £17.60 £7.00
Median % change year-on-year - +151.43% -79.68%
UK excluding London median hourly rate - £17.60 -

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 27,084 40,415 56,464
% of contract IT jobs with a recognized job title 92.52% 92.78% 94.61%
Number of daily rates quoted 17,692 26,309 39,470
10th Percentile £300 £275 £313
25th Percentile £406 £410 £425
Median daily rate (50th Percentile) £515 £525 £540
Median % change year-on-year -1.90% -2.78% +2.86%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £475 £492 £500
% change year-on-year -3.46% -1.60% +5.26%
Number of hourly rates quoted 1,035 2,664 1,570
10th Percentile £14.07 £12.86 £14.29
25th Percentile £18.50 £16.30 £19.50
Median hourly rate £29.00 £36.42 £45.00
Median % change year-on-year -20.37% -19.07% +91.49%
75th Percentile £62.50 £60.75 £65.75
90th Percentile £75.00 £72.50 £75.75
UK excluding London median hourly rate £28.00 £39.55 £42.50
% change year-on-year -29.20% -6.94% +117.95%

Service Desk Manager
Job Vacancy Trend

Job postings that featured Service Desk Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Manager in the UK

Service Desk Manager
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Desk Manager.

Daily rate trend for Service Desk Manager in the UK

Service Desk Manager
Daily Rate Histogram

Daily rate distribution for jobs citing Service Desk Manager over the 6 months to 1 May 2025.

Daily rate histogram for Service Desk Manager in the UK

Service Desk Manager
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Desk Manager.

Hourly rate trend for Service Desk Manager in the UK

Service Desk Manager
Top 10 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Manager within the UK over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +52 13 £454 -24.33% 19
UK excluding London +70 9 £397 -0.88% 15
South West - 5 £275 - 3
London +26 4 £713 +9.62% 8
Work from Home +42 3 £525 -8.70% 3
East Midlands - 2 £350 -
Midlands - 2 £350 -
North of England +19 1 £475 +18.75% 2
Yorkshire +8 1 £475 +18.75% 1
East of England - 1 £443 - 4

Service Desk Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 May 2025, Service Desk Manager contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Desk Manager in the job title.

1 10 (66.67%) ITIL
2 7 (46.67%) Service Delivery
2 7 (46.67%) Incident Management
3 6 (40.00%) Service Management
4 5 (33.33%) Change Management
4 5 (33.33%) ITSM
5 4 (26.67%) Continuous Improvement
5 4 (26.67%) Customer Service
6 3 (20.00%) Performance Metrics
6 3 (20.00%) OneDrive
6 3 (20.00%) Microsoft 365
6 3 (20.00%) DV Cleared
6 3 (20.00%) Security Cleared
6 3 (20.00%) Migration
6 3 (20.00%) Stakeholder Management
6 3 (20.00%) Remedy
6 3 (20.00%) ITIL Certification
6 3 (20.00%) SharePoint
7 2 (13.33%) VPN
7 2 (13.33%) SLA
7 2 (13.33%) Windows
7 2 (13.33%) Firewall
7 2 (13.33%) Active Directory
7 2 (13.33%) Asset Management
7 2 (13.33%) Military
7 2 (13.33%) Wi-Fi
7 2 (13.33%) Risk Management
7 2 (13.33%) Finance
7 2 (13.33%) OPNET
7 2 (13.33%) Azure

Service Desk Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (20.00%) SharePoint
Applications
1 1 (6.67%) Acrobat
Cloud Services
1 3 (20.00%) Microsoft 365
1 3 (20.00%) OneDrive
2 2 (13.33%) Azure
Communications & Networking
1 2 (13.33%) Firewall
1 2 (13.33%) VPN
1 2 (13.33%) Wi-Fi
General
1 2 (13.33%) Analytical Skills
1 2 (13.33%) Finance
1 2 (13.33%) Military
1 2 (13.33%) Social Skills
2 1 (6.67%) Organisational Skills
2 1 (6.67%) Public Sector
Miscellaneous
1 2 (13.33%) Video Conferencing
Operating Systems
1 2 (13.33%) Windows
1 2 (13.33%) Windows 10
Processes & Methodologies
1 10 (66.67%) ITIL
2 7 (46.67%) Incident Management
2 7 (46.67%) Service Delivery
3 6 (40.00%) Service Management
4 5 (33.33%) Change Management
4 5 (33.33%) ITSM
5 4 (26.67%) Continuous Improvement
5 4 (26.67%) Customer Service
6 3 (20.00%) Migration
6 3 (20.00%) Performance Metrics
6 3 (20.00%) Stakeholder Management
7 2 (13.33%) Asset Management
7 2 (13.33%) Major Incident Management
7 2 (13.33%) Network Architecture
7 2 (13.33%) Problem Management
7 2 (13.33%) Project Delivery
7 2 (13.33%) Risk Management
7 2 (13.33%) Root Cause Analysis
7 2 (13.33%) Statistical Analysis
8 1 (6.67%) Capacity Management
Qualifications
1 3 (20.00%) DV Cleared
1 3 (20.00%) ITIL Certification
1 3 (20.00%) Security Cleared
2 2 (13.33%) SC Cleared
Quality Assurance & Compliance
1 2 (13.33%) SLA
2 1 (6.67%) Cyber Essentials
2 1 (6.67%) QA
System Software
1 2 (13.33%) Active Directory
Systems Management
1 2 (13.33%) Microsoft Intune
1 2 (13.33%) OPNET
Vendors
1 3 (20.00%) Remedy
2 1 (6.67%) Adobe
2 1 (6.67%) BMC
2 1 (6.67%) ServiceNow