Service Desk Manager Contracts

Service Desk Manager
UK

The median Service Desk Manager daily rate in the UK is £700 according to job vacancies posted during the 6 months to 13 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
13 May 2024
Same period 2023 Same period 2022
Rank 567 624 714
Rank change year-on-year +57 +90 -67
Contract jobs requiring a Service Desk Manager 16 72 127
As % of all contract jobs advertised in the UK 0.037% 0.12% 0.14%
As % of the Job Titles category 0.040% 0.13% 0.15%
Number of daily rates quoted 13 52 105
10th Percentile £364 £313 £300
25th Percentile £400 £350 £363
Median daily rate (50th Percentile) £700 £388 £465
Median % change year-on-year +80.65% -16.67% +17.72%
75th Percentile £740 £450 £535
90th Percentile £768 £534 £600
UK excluding London median daily rate £400 £375 £425
% change year-on-year +6.67% -11.76% +6.25%
Number of hourly rates quoted 1 1 2
10th Percentile - - £23.70
25th Percentile - - £25.14
Median hourly rate £17.60 £7.00 £28.98
Median % change year-on-year +151.43% -75.84% -6.53%
75th Percentile - - £33.52
90th Percentile - - £35.37
UK excluding London median hourly rate £17.60 - £23.50
% change year-on-year - - -27.94%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,665 55,057 84,118
% of contract IT jobs with a recognized job title 92.77% 94.65% 95.41%
Number of daily rates quoted 25,784 38,442 59,095
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,665 1,534 2,069
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.75
Median hourly rate £37.50 £45.00 £23.91
Median % change year-on-year -16.67% +88.21% +6.13%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £73.26 £76.00 £65.00
UK excluding London median hourly rate £40.00 £42.08 £20.00
% change year-on-year -4.94% +110.39% +3.98%

Service Desk Manager
Job Vacancy Trend

Job postings that featured Service Desk Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Manager in the UK

Service Desk Manager
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Desk Manager.

Daily rate trend for Service Desk Manager in the UK

Service Desk Manager
Daily Rate Histogram

Daily rate distribution for jobs citing Service Desk Manager over the 6 months to 13 May 2024.

Daily rate histogram for Service Desk Manager in the UK

Service Desk Manager
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Desk Manager.

Hourly rate trend for Service Desk Manager in the UK

Service Desk Manager
Top 7 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Manager within the UK over the 6 months to 13 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +67 16 £700 +86.67% 25
London +85 14 £700 +47.37% 10
UK excluding London +20 2 £400 +6.67% 18
Work from Home +92 1 £600 +60.00% 16
Yorkshire +17 1 £400 +14.29%
North of England +12 1 £400 +14.29% 4
South East +6 1 - - 4

Service Desk Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 13 May 2024, Service Desk Manager contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Desk Manager in the job title.

1 6 (37.50%) Inclusion and Diversity
2 5 (31.25%) ITIL
2 5 (31.25%) Microsoft
3 4 (25.00%) Social Skills
3 4 (25.00%) Process Improvement
4 3 (18.75%) Customer Service
4 3 (18.75%) SC Cleared
4 3 (18.75%) Security Cleared
4 3 (18.75%) ITSM
4 3 (18.75%) Finance
4 3 (18.75%) Stakeholder Management
5 2 (12.50%) Legal
5 2 (12.50%) Agile
5 2 (12.50%) Problem Management
5 2 (12.50%) Active Directory
5 2 (12.50%) PRINCE2 Certification
5 2 (12.50%) SLA
5 2 (12.50%) PRINCE2
5 2 (12.50%) Windows
5 2 (12.50%) Microsoft 365
5 2 (12.50%) Microsoft Intune
5 2 (12.50%) IT Asset Management
6 1 (6.25%) People Management
6 1 (6.25%) OneDrive
6 1 (6.25%) Mimecast
6 1 (6.25%) Entra ID
6 1 (6.25%) Windows 10
6 1 (6.25%) Virtual Machines
6 1 (6.25%) Self-Motivation
6 1 (6.25%) Problem-Solving

Service Desk Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (6.25%) Microsoft Exchange
1 1 (6.25%) SharePoint
Applications
1 1 (6.25%) Microsoft Excel
1 1 (6.25%) Microsoft Office
1 1 (6.25%) MS Visio
Cloud Services
1 2 (12.50%) Microsoft 365
2 1 (6.25%) Azure
2 1 (6.25%) Entra ID
2 1 (6.25%) Mimecast
2 1 (6.25%) OneDrive
Communications & Networking
1 1 (6.25%) DHCP
1 1 (6.25%) DNS
General
1 6 (37.50%) Inclusion and Diversity
2 4 (25.00%) Social Skills
3 3 (18.75%) Finance
4 2 (12.50%) Legal
5 1 (6.25%) Analytical Skills
5 1 (6.25%) Public Sector
Miscellaneous
1 1 (6.25%) Data Protection Act
1 1 (6.25%) NHS
1 1 (6.25%) Self-Motivation
1 1 (6.25%) Smartphone
Operating Systems
1 2 (12.50%) Windows
2 1 (6.25%) Windows 10
Processes & Methodologies
1 5 (31.25%) ITIL
2 4 (25.00%) Process Improvement
3 3 (18.75%) Customer Service
3 3 (18.75%) ITSM
3 3 (18.75%) Stakeholder Management
4 2 (12.50%) Agile
4 2 (12.50%) IT Asset Management
4 2 (12.50%) PRINCE2
4 2 (12.50%) Problem Management
5 1 (6.25%) Asset Management
5 1 (6.25%) Budgeting
5 1 (6.25%) Change Management
5 1 (6.25%) Data Protection
5 1 (6.25%) Incident Management
5 1 (6.25%) Mentoring
5 1 (6.25%) People Management
5 1 (6.25%) Problem-Solving
5 1 (6.25%) Value Proposition
Qualifications
1 3 (18.75%) SC Cleared
1 3 (18.75%) Security Cleared
2 2 (12.50%) PRINCE2 Certification
3 1 (6.25%) Degree
3 1 (6.25%) ITIL Certification
Quality Assurance & Compliance
1 2 (12.50%) SLA
System Software
1 2 (12.50%) Active Directory
2 1 (6.25%) Virtual Machines
Systems Management
1 2 (12.50%) Microsoft Intune
Vendors
1 5 (31.25%) Microsoft
2 1 (6.25%) VMware