Period
to 17 February 2020

The median contractor rate for a Service Manager was £450 per day in advertised job vacancies in the South East during the 6 months to 17 February 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Manager
England > South East
6 months to
17 Feb 2020
Same period 2019 Same period 2018
Rank 240 253 243
Rank change year-on-year +13 -10 -25
Contract jobs requiring a Service Manager 59 124 139
As % of all contract IT jobs advertised in the South East 0.55% 0.79% 0.84%
As % of the Job Titles category 0.59% 0.83% 0.89%
Number of daily rates quoted 31 85 98
South East median daily rate £450 £450 £400
Median daily rate % change year-on-year - +12.50% -11.11%
10th Percentile £313 £325 £280
90th Percentile £575 £562 £525
England median daily rate £463 £450 £438
% change year-on-year +2.78% +2.86% -2.78%
Number of hourly rates quoted 0 0 2
South East median hourly rate - - £28.13
England median hourly rate £35.00 £35.00 £42.50
% change year-on-year - -17.65% +60.38%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 10,076 14,868 15,671
% of contract IT jobs with a recognized job title 93.67% 94.38% 94.27%
Number of daily rates quoted 6,023 8,972 9,372
South East median daily rate £438 £438 £425
Median daily rate % change year-on-year - +2.94% +6.25%
10th Percentile £205 £250 £250
90th Percentile £600 £588 £575
England median daily rate £463 £475 £450
% change year-on-year -2.63% +5.56% +5.88%
Number of hourly rates quoted 560 619 588
South East median hourly rate £18.75 £20.50 £18.00
Median hourly rate % change year-on-year -8.55% +13.89% +2.86%
10th Percentile £12.23 £11.00 £11.00
90th Percentile £52.50 £51.00 £48.75
England median hourly rate £19.00 £18.70 £18.70
% change year-on-year +1.60% - +1.08%

Service Manager
Job Vacancy Trend in the South East

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Manager in the South East

Service Manager
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Manager in the South East.

Contractor daily rate trend for Service Manager in the South East

Service Manager
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Service Manager in the South East over the 6 months to 17 February 2020.

Contractor daily rate histogram for Service Manager in the South East

Service Manager
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Manager in the South East.

Contractor hourly rate trend for Service Manager in the South East

Service Manager
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Manager within the South East region over the 6 months to 17 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -13 21 £401 -5.65% 11
Hampshire +34 15 £500 +7.53% 7
Berkshire +4 14 £408 -6.86% 6
West Sussex +30 10 £495 +25.71% 2
Buckinghamshire -3 6 £325 -22.62% 2
Surrey +39 4 £575 +20.17% 9
East Sussex +22 4 - - 3
Kent +18 1 £400 +1.27% 3
Oxfordshire +7 1 £430 -11.79% 3
Service Manager
England

Service Manager Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 17 February 2020, Service Manager contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring Service Manager in the job title.

1 34 (57.63%) ITIL
2 32 (54.24%) Service Management
3 23 (38.98%) Service Delivery
4 10 (16.95%) Finance
4 10 (16.95%) SC Cleared
4 10 (16.95%) Security Cleared
4 10 (16.95%) Service Design
5 9 (15.25%) Change Control
5 9 (15.25%) Telecoms
5 9 (15.25%) Stakeholder Management
5 9 (15.25%) SAP
5 9 (15.25%) Oracle
5 9 (15.25%) Unix
5 9 (15.25%) SLA
6 8 (13.56%) Microsoft
6 8 (13.56%) Informatica
6 8 (13.56%) Project Management
6 8 (13.56%) SQL
6 8 (13.56%) Change Management
6 8 (13.56%) ITSM
7 6 (10.17%) PRINCE2
7 6 (10.17%) ITIL Certification
8 5 (8.47%) ISO 9001
9 4 (6.78%) Analytical Skills
9 4 (6.78%) Office 365
9 4 (6.78%) ITIL V3
9 4 (6.78%) Incident Management
9 4 (6.78%) Problem Management
9 4 (6.78%) Management Information System
9 4 (6.78%) BMC

Service Manager Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.39%) SharePoint
Applications
1 2 (3.39%) Microsoft Project
2 1 (1.69%) Microsoft Office
Business Applications
1 3 (5.08%) Remedy ITSM
2 1 (1.69%) Salesforce.com CRM
2 1 (1.69%) SAP ERP
2 1 (1.69%) SAP S/4HANA
Cloud Services
1 4 (6.78%) Office 365
2 3 (5.08%) Azure
3 1 (1.69%) Azure Active Directory
Communications & Networking
1 3 (5.08%) Broadband
1 3 (5.08%) Internet
2 1 (1.69%) 3G
2 1 (1.69%) 4G
2 1 (1.69%) Firewall
2 1 (1.69%) Radio Access Network
2 1 (1.69%) VoIP
Database & Business Intelligence
1 1 (1.69%) GIS
1 1 (1.69%) Oracle Database
1 1 (1.69%) RDBMS
1 1 (1.69%) Relational Database
1 1 (1.69%) SQL Server
Development Applications
1 1 (1.69%) JIRA
General
1 10 (16.95%) Finance
2 9 (15.25%) Telecoms
3 3 (5.08%) Billing
4 2 (3.39%) Legal
4 2 (3.39%) Public Sector
5 1 (1.69%) Law
5 1 (1.69%) Local Government
5 1 (1.69%) Pharmaceutical
5 1 (1.69%) Retail
5 1 (1.69%) Retail Finance
Miscellaneous
1 4 (6.78%) Analytical Skills
1 4 (6.78%) Management Information System
1 4 (6.78%) Self-Motivation
2 3 (5.08%) Digital TV
3 2 (3.39%) Data Centre
3 2 (3.39%) Virtual Team
4 1 (1.69%) Life Science
4 1 (1.69%) Robotics
4 1 (1.69%) Smart Meter
4 1 (1.69%) User Experience
Operating Systems
1 9 (15.25%) Unix
2 2 (3.39%) Windows
Processes & Methodologies
1 34 (57.63%) ITIL
2 32 (54.24%) Service Management
3 23 (38.98%) Service Delivery
4 10 (16.95%) Service Design
5 9 (15.25%) Change Control
5 9 (15.25%) Stakeholder Management
6 8 (13.56%) Change Management
6 8 (13.56%) ITSM
6 8 (13.56%) Project Management
7 6 (10.17%) PRINCE2
8 4 (6.78%) Analytical Thinking
8 4 (6.78%) Due Diligence
8 4 (6.78%) Incident Management
8 4 (6.78%) ITIL V3
8 4 (6.78%) Problem Management
9 3 (5.08%) Agile Software Development
9 3 (5.08%) CRM
9 3 (5.08%) Lean Six Sigma
9 3 (5.08%) Six Sigma
9 3 (5.08%) Supplier Management
Programming Languages
1 8 (13.56%) SQL
Qualifications
1 10 (16.95%) SC Cleared
1 10 (16.95%) Security Cleared
2 6 (10.17%) ITIL Certification
3 3 (5.08%) Degree
4 2 (3.39%) PRINCE2 Certification
4 2 (3.39%) PRINCE2 Practitioner
5 1 (1.69%) DV Cleared
5 1 (1.69%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 9 (15.25%) SLA
2 5 (8.47%) ISO 9001
3 3 (5.08%) ISO/IEC 20000
3 3 (5.08%) ISO/IEC 27001
4 1 (1.69%) COBIT
4 1 (1.69%) GxP
4 1 (1.69%) PCI DSS
4 1 (1.69%) QA
System Software
1 1 (1.69%) Active Directory
Systems Management
1 1 (1.69%) Puppet
1 1 (1.69%) Single Sign-On
Vendors
1 9 (15.25%) Oracle
1 9 (15.25%) SAP
2 8 (13.56%) Informatica
2 8 (13.56%) Microsoft
3 4 (6.78%) BMC
4 3 (5.08%) Remedy
4 3 (5.08%) ServiceNow
5 1 (1.69%) CA
5 1 (1.69%) Cisco
5 1 (1.69%) Citrix
5 1 (1.69%) Mitel
5 1 (1.69%) Salesforce.com