Period
to 20 August 2019

The median contractor rate for a Service Manager was £438 per day in advertised job vacancies in the South East during the 6 months to 20 August 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Manager
England > South East
6 months to
20 Aug 2019
Same period 2018 Same period 2017
Rank 233 220 189
Rank change year-on-year -13 -31 +33
Contract jobs requiring a Service Manager 119 167 201
As % of all contract IT jobs advertised in the South East 0.82% 1.00% 1.26%
As % of the Job Titles category 0.86% 1.06% 1.33%
Number of daily rates quoted 73 107 142
South East median daily rate £438 £450 £423
Median daily rate % change year-on-year -2.78% +6.51% +3.36%
10th Percentile £334 £288 £276
90th Percentile £538 £538 £528
England median daily rate £450 £450 £450
Number of hourly rates quoted 1 0 1
South East median hourly rate £22.00 - £36.00
England median hourly rate £50.00 £37.49 £26.05
% change year-on-year +33.39% +43.88% -11.69%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 13,766 15,764 15,101
% of contract IT jobs with a recognized job title 94.33% 94.81% 94.74%
Number of daily rates quoted 8,152 9,346 8,671
South East median daily rate £440 £425 £410
Median daily rate % change year-on-year +3.53% +3.66% +2.50%
10th Percentile £251 £258 £250
90th Percentile £600 £580 £556
England median daily rate £475 £450 £450
% change year-on-year +5.56% - +5.88%
Number of hourly rates quoted 597 672 666
South East median hourly rate £23.50 £18.95 £17.77
Median hourly rate % change year-on-year +24.04% +6.61% -10.31%
10th Percentile £11.81 £10.80 £10.50
90th Percentile £60.00 £50.70 £47.75
England median hourly rate £20.00 £18.50 £18.50
% change year-on-year +8.11% - -2.63%

Service Manager
Job Vacancy Trend in the South East

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Manager in the South East

Service Manager
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Manager in the South East.

Contractor daily rate trend for Service Manager in the South East

Service Manager
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Service Manager in the South East over the 6 months to 20 August 2019.

Contractor daily rate histogram for Service Manager in the South East

Service Manager
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Manager in the South East.

Contractor hourly rate trend for Service Manager in the South East

Service Manager
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Manager within the South East region over the 6 months to 20 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -9 70 £425 -5.56% 15
Berkshire +2 46 £480 +1.05% 5
Buckinghamshire -4 21 £350 -10.88% 6
Surrey +28 18 £425 -5.56% 2
Hampshire -1 18 £440 -9.74% 8
West Sussex +16 7 £495 +52.31% 1
Oxfordshire +14 3 £450 -1.64% 4
East Sussex -7 2 - - 1
Kent -8 2 £544 +14.47% 4
Middlesex +12 1 £410 -14.14%
Service Manager
England

Service Manager Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 20 August 2019, Service Manager contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring Service Manager in the job title.

1 84 (70.59%) ITIL
2 62 (52.10%) Service Delivery
3 57 (47.90%) Service Management
4 39 (32.77%) Stakeholder Management
5 28 (23.53%) Telecoms
6 25 (21.01%) ITIL Certification
7 22 (18.49%) SLA
7 22 (18.49%) ITSM
8 15 (12.61%) Service Design
8 15 (12.61%) Project Delivery
8 15 (12.61%) Finance
8 15 (12.61%) Project Management
9 13 (10.92%) Supplier Management
10 12 (10.08%) PRINCE2
11 11 (9.24%) Change Management
12 10 (8.40%) Microsoft Azure
12 10 (8.40%) Analytical Skills
13 9 (7.56%) Process Improvement
14 8 (6.72%) DevOps
14 8 (6.72%) Agile Software Development
14 8 (6.72%) Risk Management
14 8 (6.72%) Incident Management
15 7 (5.88%) SAP
15 7 (5.88%) Continuous Improvement
15 7 (5.88%) Problem Management
15 7 (5.88%) Service Delivery Management
16 6 (5.04%) Remedy ITSM
16 6 (5.04%) Change Control
16 6 (5.04%) Transition Management
16 6 (5.04%) Unix

Service Manager Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.52%) Skype for Business
2 1 (0.84%) Blackberry Enterprise Server
2 1 (0.84%) Confluence
2 1 (0.84%) Exchange Server 2010
2 1 (0.84%) MS Exchange
Applications
1 2 (1.68%) Microsoft Excel
1 2 (1.68%) Microsoft Office
1 2 (1.68%) Microsoft PowerPoint
2 1 (0.84%) Camtasia
Business Applications
1 6 (5.04%) Remedy ITSM
2 3 (2.52%) SAP S/4HANA
3 1 (0.84%) NetSuite
3 1 (0.84%) SAP MDG
3 1 (0.84%) SAP MDM
3 1 (0.84%) SAP Oil and Gas
Cloud Services
1 10 (8.40%) Microsoft Azure
2 1 (0.84%) Amazon AWS
2 1 (0.84%) Dynamics 365
2 1 (0.84%) Office 365
2 1 (0.84%) SaaS
2 1 (0.84%) Slack
Communications & Networking
1 5 (4.20%) Radio Access Network
2 3 (2.52%) Skype
3 2 (1.68%) 5G
3 2 (1.68%) GPRS
3 2 (1.68%) GSM
3 2 (1.68%) Internet
3 2 (1.68%) LTE
3 2 (1.68%) UMTS
4 1 (0.84%) 3G
4 1 (0.84%) 4G
4 1 (0.84%) ADSL
4 1 (0.84%) Broadband
4 1 (0.84%) MVNO
4 1 (0.84%) Unified Communications
Database & Business Intelligence
1 1 (0.84%) SAP BW
General
1 28 (23.53%) Telecoms
2 15 (12.61%) Finance
3 5 (4.20%) Legal
4 3 (2.52%) Manufacturing
4 3 (2.52%) Pharmaceutical
5 2 (1.68%) Local Government
5 2 (1.68%) Public Sector
5 2 (1.68%) Publishing
5 2 (1.68%) Retail
6 1 (0.84%) Advertising
6 1 (0.84%) Automotive
6 1 (0.84%) Back Office
6 1 (0.84%) French Language
Libraries, Frameworks & Software Standards
1 1 (0.84%) SAP Fiori
Miscellaneous
1 10 (8.40%) Analytical Skills
2 5 (4.20%) Self-Motivation
2 5 (4.20%) User Experience
3 2 (1.68%) Data Centre
3 2 (1.68%) Mobile App
3 2 (1.68%) NHS
4 1 (0.84%) Blackberry
4 1 (0.84%) CMDB
4 1 (0.84%) Digital TV
4 1 (0.84%) Enterprise Software
4 1 (0.84%) Management Information System
4 1 (0.84%) Virtual Team
Operating Systems
1 6 (5.04%) Unix
2 1 (0.84%) Android
2 1 (0.84%) Windows
2 1 (0.84%) Windows 7
2 1 (0.84%) Windows Server
Processes & Methodologies
1 84 (70.59%) ITIL
2 62 (52.10%) Service Delivery
3 57 (47.90%) Service Management
4 39 (32.77%) Stakeholder Management
5 22 (18.49%) ITSM
6 15 (12.61%) Project Delivery
6 15 (12.61%) Project Management
6 15 (12.61%) Service Design
7 13 (10.92%) Supplier Management
8 12 (10.08%) PRINCE2
9 11 (9.24%) Change Management
10 9 (7.56%) Process Improvement
11 8 (6.72%) Agile Software Development
11 8 (6.72%) DevOps
11 8 (6.72%) Incident Management
11 8 (6.72%) Risk Management
12 7 (5.88%) Continuous Improvement
12 7 (5.88%) Problem Management
12 7 (5.88%) Service Delivery Management
13 6 (5.04%) Change Control
Programming Languages
1 6 (5.04%) SQL
2 1 (0.84%) C
2 1 (0.84%) VBScript
Qualifications
1 25 (21.01%) ITIL Certification
2 5 (4.20%) Degree
2 5 (4.20%) ITIL Foundation Certificate
2 5 (4.20%) Security Cleared
3 4 (3.36%) PRINCE2 Certification
3 4 (3.36%) SC Cleared
4 1 (0.84%) APMP
4 1 (0.84%) Computer Science Degree
4 1 (0.84%) DBS Check
4 1 (0.84%) PhD
4 1 (0.84%) PMI Certification
4 1 (0.84%) PMP
Quality Assurance & Compliance
1 22 (18.49%) SLA
2 4 (3.36%) ISO/IEC 27001
2 4 (3.36%) QA
3 2 (1.68%) GxP
3 2 (1.68%) ISO/IEC 20000
4 1 (0.84%) COBIT
4 1 (0.84%) GDPR
4 1 (0.84%) Sarbanes-Oxley
System Software
1 4 (3.36%) Active Directory
Systems Management
1 1 (0.84%) SCCM
1 1 (0.84%) Trend Micro Deep Security
1 1 (0.84%) vRealize
Vendors
1 7 (5.88%) SAP
2 6 (5.04%) BMC
2 6 (5.04%) Informatica
2 6 (5.04%) Microsoft
2 6 (5.04%) Oracle
2 6 (5.04%) Remedy
3 5 (4.20%) ServiceNow
4 1 (0.84%) Apple
4 1 (0.84%) Ariba
4 1 (0.84%) BT
4 1 (0.84%) Citrix
4 1 (0.84%) Dynatrace
4 1 (0.84%) Fujitsu
4 1 (0.84%) Ivanti
4 1 (0.84%) JD Edwards
4 1 (0.84%) Snow
4 1 (0.84%) TOWER Software
4 1 (0.84%) Trend Micro
4 1 (0.84%) VMware
4 1 (0.84%) White Clarke