Period
to 22 November 2017

The median annual salary for a Service Manager was £52,500 in advertised job vacancies in the South East during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
England > South East
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 308 294 294
Rank change year-on-year -14 0 -26
Permanent jobs requiring a Service Manager 270 338 439
As % of all permanent IT jobs advertised in the South East 0.88% 0.96% 1.04%
As % of the Job Titles category 0.91% 0.99% 1.07%
Number of salaries quoted 208 237 349
South East median annual salary £52,500 £50,000 £48,500
Median salary % change year-on-year +5.00% +3.09% -3.00%
10th Percentile £35,000 £37,500 £30,500
90th Percentile £68,750 £65,000 £67,100
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 29733 34136 40912
% of permanent IT jobs with a recognized job title 96.62% 96.98% 96.87%
Number of salaries quoted 24803 28632 34129
South East median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +3.53%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £67,500 £65,000
England median annual salary £50,000 £47,500 £46,250
% change year-on-year +5.26% +2.70% +2.78%

Service Manager
Job Vacancy Trend in the South East

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Manager in the South East

Service Manager
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in the South East.

Salary trend for Service Manager in the South East

Service Manager
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Manager in the South East over the 6 months to 22 November 2017.

Salary histogram for Service Manager in the South East

Service Manager
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the South East region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -15 100 £55,000 - 5
Surrey +10 73 £53,000 +16.48% 1
Berkshire -1 66 £60,000 +6.67% 2
Hampshire +28 56 £47,500 -13.64% 3
Buckinghamshire -4 22 £60,000 +26.32% 1
Oxfordshire -4 16 £55,000 -4.35% 2
Kent +23 14 £41,000 -20.39% 1
East Sussex -3 14 £52,500 +5.00%
West Sussex -17 10 £45,000 -14.29%
M4 Corridor - 3 - -
Middlesex +11 1 - - 1
Service Manager
England

Service Manager Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 22 November 2017, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Service Manager in the job title.

1 167 (61.85%) ITIL
2 138 (51.11%) Service Delivery
3 75 (27.78%) SLA
4 69 (25.56%) Service Management
5 53 (19.63%) Windows
6 50 (18.52%) Finance
7 43 (15.93%) Problem Management
7 43 (15.93%) ITSM
8 42 (15.56%) Mentoring
9 40 (14.81%) Agile Software Development
9 40 (14.81%) Incident Management
9 40 (14.81%) Degree
9 40 (14.81%) Microsoft
10 39 (14.44%) PRINCE2
11 37 (13.70%) Stakeholder Management
12 33 (12.22%) Project Management
13 30 (11.11%) ITIL Certification
14 27 (10.00%) Change Management
14 27 (10.00%) Service Design
15 26 (9.63%) Coaching
15 26 (9.63%) SQL Server
16 25 (9.26%) Line Management
16 25 (9.26%) Continuous Improvement
17 23 (8.52%) DevOps
17 23 (8.52%) Microsoft Office
17 23 (8.52%) Linux
17 23 (8.52%) Management Information System
18 22 (8.15%) Telecoms
18 22 (8.15%) People Management
18 22 (8.15%) ITIL V3

Service Manager Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (5.19%) BizTalk Server
2 10 (3.70%) MS Exchange
2 10 (3.70%) Tomcat
3 6 (2.22%) SharePoint
4 5 (1.85%) Exchange Server 2013
5 4 (1.48%) Moodle
6 3 (1.11%) Exchange Server 2010
6 3 (1.11%) OpenStack
Applications
1 23 (8.52%) Microsoft Office
2 9 (3.33%) Microsoft Excel
3 6 (2.22%) Microsoft Project
4 4 (1.48%) Microsoft PowerPoint
5 1 (0.37%) MS Visio
Business Applications
1 5 (1.85%) Dynamics CRM
1 5 (1.85%) Exstream
2 2 (0.74%) OPENHousing
2 2 (0.74%) Remedy ITSM
2 2 (0.74%) SAP Retail
3 1 (0.37%) Aareon QL
3 1 (0.37%) Kypera Housing
3 1 (0.37%) Maximo
3 1 (0.37%) MIS ActiveH
3 1 (0.37%) Northgate Housing
3 1 (0.37%) Orchard Housing
Cloud Services
1 19 (7.04%) IaaS
2 16 (5.93%) SaaS
3 13 (4.81%) Office 365
4 10 (3.70%) PaaS
5 5 (1.85%) Cloud Computing
5 5 (1.85%) Dynamics 365
5 5 (1.85%) Microsoft Azure
6 4 (1.48%) Dropbox
7 2 (0.74%) Amazon AWS
8 1 (0.37%) Google Cloud Platform
Communications & Networking
1 17 (6.30%) Firewall
2 13 (4.81%) TCP/IP
3 10 (3.70%) NAS
3 10 (3.70%) SAN
4 5 (1.85%) FTP
5 4 (1.48%) IP Telephony
5 4 (1.48%) LAN
5 4 (1.48%) SMS
6 3 (1.11%) Cisco IPT
6 3 (1.11%) WAN
6 3 (1.11%) Wi-Fi
7 2 (0.74%) Internet
7 2 (0.74%) NetScaler
7 2 (0.74%) VPN
8 1 (0.37%) Broadband
8 1 (0.37%) Network Security
8 1 (0.37%) Structured Cabling
8 1 (0.37%) Unified Communications
8 1 (0.37%) Wireless
8 1 (0.37%) Wireshark
Database & Business Intelligence
1 26 (9.63%) SQL Server
2 14 (5.19%) MySQL
2 14 (5.19%) SQL Server Integration Services
3 10 (3.70%) BusinessObjects
4 3 (1.11%) Power BI
5 2 (0.74%) QlikView
6 1 (0.37%) Big Data
6 1 (0.37%) GIS
General
1 50 (18.52%) Finance
2 22 (8.15%) Telecoms
3 15 (5.56%) Retail
4 8 (2.96%) Marketing
5 7 (2.59%) Advertising
6 6 (2.22%) Legal
7 5 (1.85%) Back Office
8 3 (1.11%) Banking
9 1 (0.37%) Aerospace
9 1 (0.37%) Billing
9 1 (0.37%) Electronics
9 1 (0.37%) Games
9 1 (0.37%) Law
9 1 (0.37%) Local Government
9 1 (0.37%) Manufacturing
Libraries, Frameworks & Software Standards
1 11 (4.07%) Middleware
2 3 (1.11%) Flash
3 2 (0.74%) XML
4 1 (0.37%) LAMP
Miscellaneous
1 23 (8.52%) Management Information System
2 16 (5.93%) Analytical Skills
3 11 (4.07%) Private Cloud
4 10 (3.70%) CMDB
5 9 (3.33%) Data Centre
6 8 (2.96%) User Experience
7 7 (2.59%) Driving Licence
8 4 (1.48%) EPoS
8 4 (1.48%) Virtual Team
9 2 (0.74%) Clustering
9 2 (0.74%) PMI
9 2 (0.74%) Renewable Energy
9 2 (0.74%) Social Media
10 1 (0.37%) Enterprise Software
10 1 (0.37%) Smart Meter
10 1 (0.37%) Xbox
Operating Systems
1 53 (19.63%) Windows
2 23 (8.52%) Linux
3 13 (4.81%) Unix
3 13 (4.81%) Windows 7
4 10 (3.70%) CentOS
5 9 (3.33%) Windows 10
6 4 (1.48%) Windows Server
7 3 (1.11%) Windows Server 2008
8 2 (0.74%) Mac OS X
8 2 (0.74%) Windows Server 2012
9 1 (0.37%) Android
9 1 (0.37%) Apple iOS
9 1 (0.37%) Windows 8
Processes & Methodologies
1 167 (61.85%) ITIL
2 138 (51.11%) Service Delivery
3 69 (25.56%) Service Management
4 43 (15.93%) ITSM
4 43 (15.93%) Problem Management
5 42 (15.56%) Mentoring
6 40 (14.81%) Agile Software Development
6 40 (14.81%) Incident Management
7 39 (14.44%) PRINCE2
8 37 (13.70%) Stakeholder Management
9 33 (12.22%) Project Management
10 27 (10.00%) Change Management
10 27 (10.00%) Service Design
11 26 (9.63%) Coaching
12 25 (9.26%) Continuous Improvement
12 25 (9.26%) Line Management
13 23 (8.52%) DevOps
14 22 (8.15%) ITIL V3
14 22 (8.15%) People Management
15 21 (7.78%) Service Delivery Management
Programming Languages
1 11 (4.07%) Java
2 10 (3.70%) SQL
3 7 (2.59%) PowerShell
4 5 (1.85%) PHP
5 3 (1.11%) C
6 1 (0.37%) C++
6 1 (0.37%) Perl
Qualifications
1 40 (14.81%) Degree
2 30 (11.11%) ITIL Certification
3 8 (2.96%) ITIL Foundation Certificate
4 6 (2.22%) Security Cleared
5 4 (1.48%) Numerate Degree
5 4 (1.48%) SC Cleared
6 3 (1.11%) ISEB
7 2 (0.74%) PMI Certification
7 2 (0.74%) PRINCE2 Practitioner
8 1 (0.37%) CCENT
8 1 (0.37%) CCNP
8 1 (0.37%) Cisco Certification
8 1 (0.37%) HND
8 1 (0.37%) MCP
8 1 (0.37%) MCSA
8 1 (0.37%) MCTS
8 1 (0.37%) Microsoft Certification
8 1 (0.37%) Network+ Certification
Quality Assurance & Compliance
1 75 (27.78%) SLA
2 9 (3.33%) ISO/IEC 27001
3 7 (2.59%) COBIT
3 7 (2.59%) QA
4 3 (1.11%) ISO/IEC 20000
5 1 (0.37%) ISO 14001
5 1 (0.37%) ISO 9001
System Software
1 12 (4.44%) Active Directory
1 12 (4.44%) VMware Infrastructure
2 10 (3.70%) Virtual Machines
2 10 (3.70%) vSphere
3 2 (0.74%) Hyper-V
3 2 (0.74%) Microsoft App-V
3 2 (0.74%) Virtual Desktop
4 1 (0.37%) vCloud
Systems Management
1 6 (2.22%) Nagios
1 6 (2.22%) Opsview
2 2 (0.74%) EMC NetWorker
2 2 (0.74%) SCDPM
2 2 (0.74%) SCOM
2 2 (0.74%) SCVMM
3 1 (0.37%) SAP Afaria
3 1 (0.37%) SCCM
3 1 (0.37%) Systems Management Server (SMS)
Vendors
1 40 (14.81%) Microsoft
2 20 (7.41%) Cisco
3 19 (7.04%) VMware
4 12 (4.44%) Dell
5 11 (4.07%) Fortinet
6 10 (3.70%) EqualLogic
6 10 (3.70%) Meraki
6 10 (3.70%) Oracle
7 8 (2.96%) CheckPoint
8 7 (2.59%) Citrix
9 6 (2.22%) HP
10 5 (1.85%) OpenText
11 4 (1.48%) Remedy
12 3 (1.11%) Cadence
12 3 (1.11%) SAP
13 2 (0.74%) Cognos
13 2 (0.74%) NetApp
13 2 (0.74%) Snow
13 2 (0.74%) SolarWinds
14 1 (0.37%) F5