2nd Line Support Analyst Contract Job Trends in the UK excluding London

Second Line Support Analyst
UK > UK excluding London

The median Second Line Support Analyst daily rate in the UK excluding London is £263, according to job vacancies posted in the 6 months leading up to 5 October 2025.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
5 Oct 2025
Same period 2024 Same period 2023
Rank 346 347 412
Rank change year-on-year +1 +65 +36
Contract jobs requiring a 2nd Line Support Analyst 32 24 20
As % of all contract jobs in the UK excluding London 0.20% 0.14% 0.093%
As % of the Job Titles category 0.23% 0.15% 0.099%
Number of daily rates quoted 26 19 17
10th Percentile £128 £170 -
25th Percentile £218 £188 £180
Median daily rate (50th Percentile) £263 £200 £200
Median % change year-on-year +31.25% +0.25% +14.00%
75th Percentile £269 £259 £238
90th Percentile £288 £430 £365
UK median daily rate £263 £225 £200
% change year-on-year +16.67% +12.50% +6.67%
Number of hourly rates quoted 6 1 0
10th Percentile - - -
25th Percentile £15.50 £22.25 -
Median hourly rate £16.18 £24.50 -
Median % change year-on-year -33.98% - -
75th Percentile £19.75 £26.75 -
90th Percentile £25.42 - -
UK median hourly rate £22.42 £24.50 £26.00
% change year-on-year -8.51% -5.77% +33.33%

All Contract IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 14,028 16,184 20,229
% of contract IT jobs with a recognized job title 89.40% 92.31% 94.13%
Number of daily rates quoted 8,610 9,211 13,502
10th Percentile £210 £219 £225
25th Percentile £363 £375 £388
Median daily rate (50th Percentile) £475 £495 £500
Median % change year-on-year -4.04% -1.00% -
75th Percentile £575 £588 £600
90th Percentile £669 £675 £688
UK median daily rate £500 £525 £530
% change year-on-year -4.76% -0.94% -3.64%
Number of hourly rates quoted 1,324 1,293 1,243
10th Percentile £13.50 £14.70 £14.25
25th Percentile £16.30 £19.59 £17.89
Median hourly rate £25.04 £43.00 £43.90
Median % change year-on-year -41.77% -2.05% +95.11%
75th Percentile £50.00 £66.33 £65.00
90th Percentile £69.65 £74.30 £77.50
UK median hourly rate £25.15 £42.50 £44.50
% change year-on-year -40.82% -4.49% +71.15%

2nd Line Support Analyst
Job Vacancy Trend in the UK excluding London

Historical trend showing the proportion of contract IT job postings featuring '2nd Line Support Analyst' in the job title relative to all contract IT jobs advertised in the UK excluding London.

2nd Line Support Analyst job vacancy trend in the UK excluding London

2nd Line Support Analyst
Daily Rate Trend in the UK excluding London

Contractor daily rate distribution trend for 2nd Line Support Analyst job vacancies in the UK excluding London.

Contractor daily rate distribution trend for 2nd Line Support Analyst job vacancies in the UK excluding London

2nd Line Support Analyst
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing 2nd Line Support Analyst in the UK excluding London over the 6 months to 5 October 2025.

Daily rate histogram for 2nd Line Support Analyst in the UK excluding London

2nd Line Support Analyst
Hourly Rate Trend in the UK excluding London

Contractor hourly rate distribution trend for 2nd Line Support Analyst job vacancies in the UK excluding London.

Contractor hourly rate distribution trend for 2nd Line Support Analyst job vacancies in the UK excluding London

2nd Line Support Analyst
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing 2nd Line Support Analyst in the UK excluding London over the 6 months to 5 October 2025.

Hourly rate histogram for 2nd Line Support Analyst in the UK excluding London

2nd Line Support Analyst
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK excluding London region over the 6 months to 5 October 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East +24 14 £263 -37.22% 4
Midlands -14 10 £145 -23.68% 4
West Midlands -5 8 £145 -23.68%
South West - 4 £275 - 1
East of England - 3 - - 1
East Midlands -11 2 - - 4
Wales - 1 £205 -
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the UK excluding London

For the 6 months to 5 October 2025, 2nd Line Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring 2nd Line Support Analyst in the job title.

1 22 (68.75%) Microsoft
1 22 (68.75%) Active Directory
2 19 (59.38%) Mobile Device Management
3 15 (46.88%) ServiceNow
4 14 (43.75%) WebEx
4 14 (43.75%) Citrix
4 14 (43.75%) Sage
4 14 (43.75%) Finance
5 13 (40.63%) Windows
6 12 (37.50%) Customer Service
7 10 (31.25%) Service Delivery
7 10 (31.25%) Microsoft 365
8 8 (25.00%) TCP/IP
9 7 (21.88%) ITIL
9 7 (21.88%) Problem-Solving
10 6 (18.75%) Windows 10
10 6 (18.75%) Analytical Skills
10 6 (18.75%) Problem Management
11 5 (15.63%) SCCM
11 5 (15.63%) MCDST
11 5 (15.63%) DHCP
11 5 (15.63%) Mitel
11 5 (15.63%) MCP
11 5 (15.63%) CRM
11 5 (15.63%) VPN
11 5 (15.63%) DNS
11 5 (15.63%) SLA
11 5 (15.63%) Microsoft Certification
11 5 (15.63%) Change Management
11 5 (15.63%) Self-Motivation

2nd Line Support Analyst Skill Set
Co-Occurring Skills & Capabilities in the UK excluding London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 4 (12.50%) Microsoft Office
2 1 (3.13%) Microsoft Excel
Cloud Services
1 10 (31.25%) Microsoft 365
2 1 (3.13%) Azure
Communications & Networking
1 14 (43.75%) WebEx
2 8 (25.00%) TCP/IP
3 5 (15.63%) DHCP
3 5 (15.63%) DNS
3 5 (15.63%) VPN
4 4 (12.50%) PABX
5 3 (9.38%) LAN
5 3 (9.38%) Structured Cabling
5 3 (9.38%) WAN
5 3 (9.38%) Wireless
6 1 (3.13%) Broadband
6 1 (3.13%) Wi-Fi
Development Applications
1 1 (3.13%) JIRA
General
1 14 (43.75%) Finance
2 6 (18.75%) Analytical Skills
3 5 (15.63%) Social Skills
4 1 (3.13%) Local Government
4 1 (3.13%) Manufacturing
Miscellaneous
1 5 (15.63%) Self-Motivation
1 5 (15.63%) Team-Oriented Environment
2 4 (12.50%) Management Information System
2 4 (12.50%) Smartphone
3 3 (9.38%) CMDB
3 3 (9.38%) Driving Licence
3 3 (9.38%) NHS
4 1 (3.13%) Life Science
4 1 (3.13%) Renewable Energy
Operating Systems
1 13 (40.63%) Windows
2 6 (18.75%) Windows 10
3 3 (9.38%) Windows Server
Processes & Methodologies
1 19 (59.38%) Mobile Device Management
2 12 (37.50%) Customer Service
3 10 (31.25%) Service Delivery
4 7 (21.88%) ITIL
4 7 (21.88%) Problem-Solving
5 6 (18.75%) Problem Management
6 5 (15.63%) Change Management
6 5 (15.63%) CRM
6 5 (15.63%) Disk Encryption
7 3 (9.38%) Asset Management
7 3 (9.38%) Network Management
7 3 (9.38%) Network Monitoring
7 3 (9.38%) Service Management
8 2 (6.25%) ITSM
9 1 (3.13%) Change Control
9 1 (3.13%) Cybersecurity
9 1 (3.13%) Data Analysis
9 1 (3.13%) Network Architecture
9 1 (3.13%) Root Cause Analysis
9 1 (3.13%) Workflow
Programming Languages
1 1 (3.13%) SQL
Qualifications
1 5 (15.63%) MCDST
1 5 (15.63%) MCP
1 5 (15.63%) Microsoft Certification
2 4 (12.50%) SC Cleared
2 4 (12.50%) Security Cleared
3 3 (9.38%) ECDL
4 1 (3.13%) Degree
Quality Assurance & Compliance
1 5 (15.63%) SLA
System Software
1 22 (68.75%) Active Directory
Systems Management
1 5 (15.63%) SCCM
Vendors
1 22 (68.75%) Microsoft
2 15 (46.88%) ServiceNow
3 14 (43.75%) Citrix
3 14 (43.75%) Sage
4 5 (15.63%) iManage
4 5 (15.63%) Mitel
5 1 (3.13%) CyberArk
5 1 (3.13%) Genesys