Help Desk Support Contracts in the UK excluding London

Help Desk Support
UK > UK excluding London

The median Help Desk Support daily rate in the UK excluding London is £150 according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 370 425 462
Rank change year-on-year +55 +37 -58
Contract jobs requiring a Help Desk Support 26 22 50
As % of all contract jobs advertised in the UK excluding London 0.13% 0.094% 0.16%
As % of the Job Titles category 0.14% 0.099% 0.17%
Number of daily rates quoted 7 16 27
10th Percentile £133 £103 £114
25th Percentile £139 £117 £119
Median daily rate (50th Percentile) £150 £122 £135
Median % change year-on-year +23.46% -10.00% +5.88%
75th Percentile £184 £173 £178
90th Percentile £215 £313 £227
UK median daily rate £145 £413 £135
% change year-on-year -64.85% +205.56% +6.93%
Number of hourly rates quoted 18 4 12
10th Percentile £10.95 £16.54 £11.14
25th Percentile £13.25 £16.59 £12.10
Median hourly rate £13.55 £17.81 £13.50
Median % change year-on-year -23.92% +31.93% -
75th Percentile £14.00 £21.63 £14.75
90th Percentile £17.66 £25.45 £18.58
UK median hourly rate £13.55 £17.99 £21.96
% change year-on-year -24.68% -18.06% +62.63%

All Contract IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 18,944 22,126 29,093
% of contract IT jobs with a recognized job title 92.49% 94.32% 95.74%
Number of daily rates quoted 11,551 15,489 20,369
10th Percentile £213 £225 £200
25th Percentile £363 £400 £363
Median daily rate (50th Percentile) £490 £500 £475
Median % change year-on-year -2.00% +5.26% +11.76%
75th Percentile £595 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,258 1,140 1,432
10th Percentile £12.50 £13.41 £12.24
25th Percentile £15.72 £17.86 £14.25
Median hourly rate £40.00 £42.43 £19.67
Median % change year-on-year -5.73% +115.78% +3.50%
75th Percentile £61.60 £65.00 £43.07
90th Percentile £74.00 £75.00 £60.00
UK median hourly rate £36.65 £45.00 £23.91
% change year-on-year -18.56% +88.21% +6.27%

Help Desk Support
Job Vacancy Trend in the UK excluding London

Job postings that featured Help Desk Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Help Desk Support in the UK excluding London

Help Desk Support
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Help Desk Support in the UK excluding London.

Daily rate trend for Help Desk Support in the UK excluding London

Help Desk Support
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Help Desk Support in the UK excluding London.

Hourly rate trend for Help Desk Support in the UK excluding London

Help Desk Support
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the UK excluding London region over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East +30 10 £163 +44.44% 7
North of England +27 6 £183 -5.81% 5
North West +15 5 £140 -62.67% 3
Scotland +38 3 £163 +35.42% 1
South West +17 3 £150 -14.29% 1
East of England +10 3 £140 - 2
Midlands +35 1 - - 2
West Midlands +22 1 - - 1
Yorkshire +17 1 £225 +85.19% 1
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 9 May 2024, Help Desk Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring Help Desk Support in the job title.

1 16 (61.54%) Customer Service
2 11 (42.31%) Windows
3 8 (30.77%) Microsoft 365
4 7 (26.92%) Social Skills
4 7 (26.92%) Problem-Solving
4 7 (26.92%) Microsoft
5 6 (23.08%) Active Directory
5 6 (23.08%) Windows 10
6 3 (11.54%) Disclosure Scotland
6 3 (11.54%) SC Cleared
6 3 (11.54%) Security Cleared
6 3 (11.54%) Decision-Making
6 3 (11.54%) Time Management
6 3 (11.54%) Microsoft Office
7 2 (7.69%) Microsoft Certification
7 2 (7.69%) A+ Certification
7 2 (7.69%) SharePoint
7 2 (7.69%) Microsoft Exchange
7 2 (7.69%) TCP/IP
7 2 (7.69%) VPN
7 2 (7.69%) DNS
7 2 (7.69%) Virtual Machines
7 2 (7.69%) WhatsApp
7 2 (7.69%) Public Sector
7 2 (7.69%) Customer Experience
7 2 (7.69%) Continuous Improvement
8 1 (3.85%) ServiceNow
8 1 (3.85%) Ticket Management
8 1 (3.85%) iPad
8 1 (3.85%) Apple iOS

Help Desk Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (7.69%) Microsoft Exchange
1 2 (7.69%) SharePoint
Applications
1 3 (11.54%) Microsoft Office
Cloud Services
1 8 (30.77%) Microsoft 365
2 2 (7.69%) WhatsApp
3 1 (3.85%) Azure
Communications & Networking
1 2 (7.69%) DNS
1 2 (7.69%) TCP/IP
1 2 (7.69%) VPN
2 1 (3.85%) DHCP
2 1 (3.85%) Network Security
2 1 (3.85%) VLAN
2 1 (3.85%) Wi-Fi
Development Applications
1 1 (3.85%) JIRA
General
1 7 (26.92%) Social Skills
2 2 (7.69%) Public Sector
Miscellaneous
1 1 (3.85%) iPad
1 1 (3.85%) Self-Motivation
1 1 (3.85%) Virtual Team
Operating Systems
1 11 (42.31%) Windows
2 6 (23.08%) Windows 10
3 1 (3.85%) Android
3 1 (3.85%) Apple iOS
3 1 (3.85%) Windows Server
Processes & Methodologies
1 16 (61.54%) Customer Service
2 7 (26.92%) Problem-Solving
3 3 (11.54%) Decision-Making
3 3 (11.54%) Time Management
4 2 (7.69%) Continuous Improvement
4 2 (7.69%) Customer Experience
5 1 (3.85%) Asset Management
5 1 (3.85%) CAFM
5 1 (3.85%) CRM
5 1 (3.85%) Data Protection
5 1 (3.85%) Inventory Management
5 1 (3.85%) Service Management
5 1 (3.85%) Ticket Management
Qualifications
1 3 (11.54%) SC Cleared
1 3 (11.54%) Security Cleared
2 2 (7.69%) A+ Certification
2 2 (7.69%) Microsoft Certification
3 1 (3.85%) Degree
Quality Assurance & Compliance
1 3 (11.54%) Disclosure Scotland
2 1 (3.85%) SLA
System Software
1 6 (23.08%) Active Directory
2 2 (7.69%) Virtual Machines
Vendors
1 7 (26.92%) Microsoft
2 1 (3.85%) ServiceNow