Help Desk Support Jobs in the UK excluding London

Help Desk Support
UK > UK excluding London

The median Help Desk Support salary in the UK excluding London is £24,000 per year according to job vacancies posted during the 6 months to 10 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 633 695 796
Rank change year-on-year +62 +101 -190
Permanent jobs requiring a Help Desk Support 126 55 56
As % of all permanent jobs advertised in the UK excluding London 0.18% 0.092% 0.079%
As % of the Job Titles category 0.19% 0.10% 0.082%
Number of salaries quoted 108 33 50
10th Percentile £21,000 £21,800 £18,050
25th Percentile £22,350 £22,500 £22,000
Median annual salary (50th Percentile) £24,000 £25,000 £27,750
Median % change year-on-year -4.00% -9.91% +11.00%
75th Percentile £27,625 £27,625 £30,250
90th Percentile £33,250 £33,750 £33,250
UK median annual salary £24,000 £26,000 £26,000
% change year-on-year -7.69% - -0.95%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 67,288 53,426 67,910
% of permanent jobs with a recognized job title 94.79% 89.15% 95.77%
Number of salaries quoted 47,613 30,415 42,495
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Help Desk Support
Job Vacancy Trend in the UK excluding London

Job postings that featured Help Desk Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Help Desk Support in the UK excluding London

Help Desk Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Help Desk Support in the UK excluding London.

Salary trend for Help Desk Support in the UK excluding London

Help Desk Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Help Desk Support in the UK excluding London over the 6 months to 10 May 2024.

Salary histogram for Help Desk Support in the UK excluding London

Help Desk Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the UK excluding London region over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +46 53 £24,000 -4.00% 7
North of England +72 26 £23,500 -14.55% 5
Midlands +1 25 £24,000 -4.00% 2
West Midlands +13 19 £24,000 -26.15% 1
South West -24 16 £24,000 -8.57% 2
North West +17 15 £24,000 - 3
Yorkshire - 9 £22,700 - 1
East Midlands -12 6 £25,500 +15.91% 1
Wales - 3 £21,500 -
East of England +13 2 £25,000 +8.70% 2
North East -5 2 £27,649 +0.54% 1
Scotland - 1 £24,500 - 1
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 10 May 2024, Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Help Desk Support in the job title.

1 66 (52.38%) Customer Service
2 56 (44.44%) Microsoft
3 51 (40.48%) Windows
4 44 (34.92%) Active Directory
5 43 (34.13%) Microsoft 365
6 42 (33.33%) Problem-Solving
7 40 (31.75%) Social Skills
8 35 (27.78%) Microsoft Office
9 32 (25.40%) Windows 10
10 25 (19.84%) Firewall
11 23 (18.25%) SharePoint
12 21 (16.67%) Azure
13 20 (15.87%) Security Cleared
13 20 (15.87%) SLA
13 20 (15.87%) Entra ID
14 17 (13.49%) DNS
14 17 (13.49%) DHCP
15 15 (11.90%) Microsoft Exchange
16 14 (11.11%) ITIL
16 14 (11.11%) Apple iOS
17 13 (10.32%) Degree
17 13 (10.32%) AWS
18 12 (9.52%) WatchGuard
18 12 (9.52%) Windows Server
19 11 (8.73%) SQL
20 9 (7.14%) Android
20 9 (7.14%) Telecoms
20 9 (7.14%) Gamification
21 8 (6.35%) Analytical Skills
21 8 (6.35%) DV Cleared

Help Desk Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (18.25%) SharePoint
2 15 (11.90%) Microsoft Exchange
Applications
1 35 (27.78%) Microsoft Office
2 5 (3.97%) Microsoft Excel
3 4 (3.17%) Microsoft PowerPoint
4 1 (0.79%) Spreadsheet
Business Applications
1 2 (1.59%) assyst
1 2 (1.59%) Sage 200
1 2 (1.59%) Sage 50
Cloud Services
1 43 (34.13%) Microsoft 365
2 21 (16.67%) Azure
3 20 (15.87%) Entra ID
4 13 (10.32%) AWS
5 6 (4.76%) OneDrive
6 2 (1.59%) Dynamics 365
Communications & Networking
1 25 (19.84%) Firewall
2 17 (13.49%) DHCP
2 17 (13.49%) DNS
3 7 (5.56%) LAN
3 7 (5.56%) TCP/IP
3 7 (5.56%) Wireless
4 6 (4.76%) MPLS
4 6 (4.76%) Remote Desktop
4 6 (4.76%) SD-WAN
4 6 (4.76%) VLAN
5 5 (3.97%) Structured Cabling
5 5 (3.97%) VoIP
5 5 (3.97%) Wi-Fi
6 3 (2.38%) Broadband
7 1 (0.79%) ADSL
7 1 (0.79%) VPN
7 1 (0.79%) WAN
Database & Business Intelligence
1 6 (4.76%) PostgreSQL
2 2 (1.59%) MS Access
2 2 (1.59%) SQL Server
General
1 40 (31.75%) Social Skills
2 9 (7.14%) Telecoms
3 8 (6.35%) Analytical Skills
3 8 (6.35%) Retail
4 7 (5.56%) Finance
5 6 (4.76%) Billing
5 6 (4.76%) Local Government
6 4 (3.17%) Law
7 2 (1.59%) Aerospace
7 2 (1.59%) Automotive
7 2 (1.59%) Documentation Skills
8 1 (0.79%) Inclusion and Diversity
8 1 (0.79%) Organisational Skills
Libraries, Frameworks & Software Standards
1 3 (2.38%) JSON
1 3 (2.38%) XML
2 1 (0.79%) .NET
2 1 (0.79%) CSS
2 1 (0.79%) HTML
Miscellaneous
1 7 (5.56%) CCTV
2 6 (4.76%) Data Centre
3 5 (3.97%) Self-Motivation
4 3 (2.38%) Driving Licence
4 3 (2.38%) Product Ownership
5 2 (1.59%) Analytical Mindset
5 2 (1.59%) Mobile App
5 2 (1.59%) Onboarding
5 2 (1.59%) Smartphone
6 1 (0.79%) Management Information System
6 1 (0.79%) Private Cloud
Operating Systems
1 51 (40.48%) Windows
2 32 (25.40%) Windows 10
3 14 (11.11%) Apple iOS
4 12 (9.52%) Windows Server
5 9 (7.14%) Android
6 7 (5.56%) Windows 7
7 5 (3.97%) Windows Server 2019
8 4 (3.17%) Windows Server 2008
9 3 (2.38%) Linux
10 2 (1.59%) Windows 8
10 2 (1.59%) Windows Server 2012
11 1 (0.79%) Windows XP
Processes & Methodologies
1 66 (52.38%) Customer Service
2 42 (33.33%) Problem-Solving
3 14 (11.11%) ITIL
4 9 (7.14%) Gamification
5 7 (5.56%) Customer Experience
5 7 (5.56%) Infrastructure Engineering
5 7 (5.56%) Service Delivery
6 6 (4.76%) Time Management
7 5 (3.97%) Change Management
7 5 (3.97%) Data Loss Prevention
7 5 (3.97%) Mobile Device Management
8 3 (2.38%) B2B
8 3 (2.38%) CRM
8 3 (2.38%) Email Filtering
8 3 (2.38%) Fintech
8 3 (2.38%) Kalman Filter
8 3 (2.38%) Knowledge Transfer
8 3 (2.38%) Process Improvement
8 3 (2.38%) User Acceptance Testing
9 2 (1.59%) System Testing
Programming Languages
1 11 (8.73%) SQL
2 1 (0.79%) C#
2 1 (0.79%) T-SQL
Qualifications
1 20 (15.87%) Security Cleared
2 13 (10.32%) Degree
3 8 (6.35%) DV Cleared
4 7 (5.56%) Microsoft Certification
4 7 (5.56%) NVQ Level 3
5 5 (3.97%) AWS Certification
6 2 (1.59%) A+ Certification
6 2 (1.59%) HNC
6 2 (1.59%) MCP
7 1 (0.79%) CCNA
7 1 (0.79%) Cisco Certification
7 1 (0.79%) MCITP
7 1 (0.79%) Network+ Certification
Quality Assurance & Compliance
1 20 (15.87%) SLA
2 6 (4.76%) Cyber Essentials
2 6 (4.76%) Cyber Essentials PLUS
3 3 (2.38%) GDPR
3 3 (2.38%) QA
System Software
1 44 (34.92%) Active Directory
2 7 (5.56%) Virtual Machines
3 6 (4.76%) VMware Infrastructure
4 5 (3.97%) Virtual Desktop
5 3 (2.38%) GPFS
5 3 (2.38%) VMware Server
5 3 (2.38%) VMware Workstation
6 2 (1.59%) Hyper-V
7 1 (0.79%) Firmware
7 1 (0.79%) pfSense
7 1 (0.79%) Terminal Server
Vendors
1 56 (44.44%) Microsoft
2 12 (9.52%) WatchGuard
3 7 (5.56%) Citrix
4 6 (4.76%) VMware
5 5 (3.97%) Adobe
5 5 (3.97%) Avaya
6 3 (2.38%) CrowdStrike
6 3 (2.38%) Cylance
7 2 (1.59%) Apple
7 2 (1.59%) Sage
7 2 (1.59%) ServiceNow
7 2 (1.59%) Siemens
7 2 (1.59%) Xero
8 1 (0.79%) CheckPoint
8 1 (0.79%) Cisco
8 1 (0.79%) Dell
8 1 (0.79%) Draytek
8 1 (0.79%) Sophos
8 1 (0.79%) Ubiquiti
8 1 (0.79%) Veeam