The median contractor rate for a Customer Analyst was £325 per day in advertised job vacancies during the 3 months to 25 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Customer Analyst
UK
Rank 569 604 571
Rank change year-on-year +35 -33  
Contract jobs requiring a Customer Analyst 24 40 53
As % of all contract IT jobs advertised in the UK 0.053% 0.075% 0.10%
As % of the Job Titles category 0.056% 0.079% 0.11%
Number of daily rates quoted 16 28 33
Median daily rate £325 £326 £350
Median daily rate % change year-on-year -0.38% -6.78%  
90% offered a daily rate of more than £265 £167 £77
10% offered a daily rate of more than £413 £451 £425
UK excluding London median daily rate £350 £340 £325
% change year-on-year +2.94% +4.61%  
Number of hourly rates quoted 2 6 6
Median hourly rate £12.88 £9.82 £13.50
Median hourly rate % change year-on-year +31.17% -27.29%  
90% offered a hourly rate of more than £9.18 £9.00 £10.05
10% offered a hourly rate of more than £16.58 £11.32 £24.75
UK excluding London median hourly rate £12.88 £9.82 £13.50
% change year-on-year +31.17% -27.29%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42948 50649 50145
As % of all contract IT job vacancies advertised in the UK 94.81% 95.19% 94.81%
Number of daily rates quoted 27820 32762 30258
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £550
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1510 1586 1994
Median hourly rate £18.00 £19.00 £17.50
Median hourly rate % change year-on-year -5.26% +8.57%  
90% offered a hourly rate of more than £11.25 £11.50 £11.00
10% offered a hourly rate of more than £47.50 £48.00 £42.50
UK excluding London median hourly rate £17.50 £20.00 £17.22
% change year-on-year -12.50% +16.14%  

Customer Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Customer Analyst in the job title.

Job vacancy trend for Customer Analyst in the UK

Customer Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Analyst.

Contractor daily rate trend for Customer Analyst in the UK

Customer Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Customer Analyst over the 3 months to 25 March 2017.

Contractor daily rate histogram for Customer Analyst in the UK

Customer Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Analyst.

Contractor hourly rate trend for Customer Analyst in the UK

Customer Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Analyst within the UK over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +15 22 £325 -0.38% 12
London +32 8 £320 +28.00% 8
North West +29 4 £350 +63.74% 2
South East +12 4 £363 -12.17% 1
Lancashire +20 3 £350 +204.34%
Blackburn - 3 £350 -
Berkshire +24 2 £425 -
Scotland +22 2 £411 - 2
Edinburgh +19 2 £411 - 1
South West +2 2 £300 -11.76%
Hampshire - 2 £300 -
Bristol 0 1 £300 -11.76%
East Midlands -9 1 - - 1
North East -13 1 £360 +2.71%
Durham - 1 £360 -
West Midlands - 1 - -
East of England - 1 - -
Hammersmith - 1 £400 -
Bracknell - 1 £425 -
Northamptonshire - 1 - -
Shropshire - 1 - -
Wiltshire - 1 - -
Luton - 1 - -
Manchester - 1 £325 - 2
Northampton - 1 - -
Reading - 1 - -
Southampton - 1 - -
Swindon - 1 - -
Telford - 1 - -
Bedfordshire - 1 - -

Customer Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 25 March 2017, Customer Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Customer Analyst in the job title.

1 19 (28.36%) Finance
2 16 (23.88%) Retail
2 16 (23.88%) Customer Insight
2 16 (23.88%) Analytics
3 15 (22.39%) Marketing
3 15 (22.39%) SQL
4 12 (17.91%) CRM
4 12 (17.91%) SAS
5 9 (13.43%) E-Commerce
6 7 (10.45%) Microsoft
6 7 (10.45%) Stakeholder Management
6 7 (10.45%) Agile Software Development
6 7 (10.45%) Data Analysis
6 7 (10.45%) Business Analysis
6 7 (10.45%) Analytical Skills
7 6 (8.96%) Banking
7 6 (8.96%) SLA
8 5 (7.46%) Data Mining
8 5 (7.46%) ITIL
8 5 (7.46%) Management Information System
8 5 (7.46%) FastStats
8 5 (7.46%) Tableau
9 4 (5.97%) Stakeholder Engagement
9 4 (5.97%) R
9 4 (5.97%) Actionable Insight
9 4 (5.97%) Digital Marketing
9 4 (5.97%) Degree
9 4 (5.97%) Data Management
9 4 (5.97%) Google
9 4 (5.97%) Active Directory

Customer Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (17.91%) SAS
2 3 (4.48%) SharePoint
Applications
1 4 (5.97%) SPSS
2 2 (2.99%) MS Excel
2 2 (2.99%) MS Office
2 2 (2.99%) MS PowerPoint
Business Applications
1 5 (7.46%) FastStats
2 1 (1.49%) Dynamics CRM
Cloud Services
1 2 (2.99%) Google Analytics
2 1 (1.49%) Microsoft Azure
2 1 (1.49%) Office 365
2 1 (1.49%) SaaS
Communications & Networking
1 1 (1.49%) Skype
Database & Business Intelligence
1 5 (7.46%) Data Mining
2 3 (4.48%) Big Data
2 3 (4.48%) BusinessObjects
3 2 (2.99%) SAS Data Integration Studio
4 1 (1.49%) Base SAS
Development Applications
1 3 (4.48%) JIRA
General
1 19 (28.36%) Finance
2 16 (23.88%) Retail
3 15 (22.39%) Marketing
4 6 (8.96%) Banking
5 3 (4.48%) Advertising
6 1 (1.49%) Finnish Language
6 1 (1.49%) Front Office
6 1 (1.49%) Games
6 1 (1.49%) Investment Banking
6 1 (1.49%) Legal
6 1 (1.49%) Local Government
6 1 (1.49%) Norwegian Language
6 1 (1.49%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.49%) XML
Miscellaneous
1 7 (10.45%) Analytical Skills
2 5 (7.46%) Management Information System
3 2 (2.99%) Credit Risk
3 2 (2.99%) Social Media
4 1 (1.49%) FMCG
4 1 (1.49%) iPad
4 1 (1.49%) Microsoft Licensing
4 1 (1.49%) Video Conferencing
Operating Systems
1 3 (4.48%) Windows
2 1 (1.49%) Windows 10
2 1 (1.49%) Windows 7
2 1 (1.49%) Windows Mobile
Processes & Methodologies
1 16 (23.88%) Analytics
1 16 (23.88%) Customer Insight
2 12 (17.91%) CRM
3 9 (13.43%) E-Commerce
4 7 (10.45%) Agile Software Development
4 7 (10.45%) Business Analysis
4 7 (10.45%) Data Analysis
4 7 (10.45%) Stakeholder Management
5 5 (7.46%) ITIL
6 4 (5.97%) Actionable Insight
6 4 (5.97%) Data Management
6 4 (5.97%) Digital Marketing
6 4 (5.97%) Stakeholder Engagement
7 3 (4.48%) Asset Management
7 3 (4.48%) Business Intelligence
7 3 (4.48%) Change Management
7 3 (4.48%) Master Data Management
7 3 (4.48%) Statistical Modelling
7 3 (4.48%) Wealth Management
7 3 (4.48%) Web Analytics
Programming Languages
1 15 (22.39%) SQL
2 4 (5.97%) R
3 1 (1.49%) VBA
Qualifications
1 4 (5.97%) Degree
2 1 (1.49%) ISEB
Quality Assurance & Compliance
1 6 (8.96%) SLA
2 3 (4.48%) Data Quality
System Software
1 4 (5.97%) Active Directory
Vendors
1 7 (10.45%) Microsoft
2 5 (7.46%) Tableau
3 4 (5.97%) Google
4 3 (4.48%) Alterian
4 3 (4.48%) Teradata
5 2 (2.99%) Cisco
5 2 (2.99%) Computacenter
5 2 (2.99%) SAP
6 1 (1.49%) Anaplan
6 1 (1.49%) Apple
6 1 (1.49%) Facebook
6 1 (1.49%) Omniture