Period
to 23 November 2017

The median contractor rate for a Customer Analyst was £423 per day in advertised job vacancies during the 6 months to 23 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Analyst
UK
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 811 777 771
Rank change year-on-year -34 -6 +51
Contract jobs requiring a Customer Analyst 76 114 124
As % of all contract IT jobs advertised in the UK 0.074% 0.11% 0.11%
As % of the Job Titles category 0.078% 0.11% 0.11%
Number of daily rates quoted 40 66 71
UK median daily rate £423 £350 £370
Median daily rate % change year-on-year +20.79% -5.41% -1.33%
10th Percentile £190 £115 £263
90th Percentile £505 £594 £488
UK excluding London median daily rate £440 £325 £350
% change year-on-year +35.38% -7.14% +1.45%
Number of hourly rates quoted 13 15 13
UK median hourly rate £13.02 £10.50 £10.20
Median hourly rate % change year-on-year +23.95% +2.94% -29.66%
10th Percentile £9.26 £9.25 £9.25
90th Percentile £18.60 £12.30 £20.00
UK excluding London median hourly rate £13.02 £9.81 £10.20
% change year-on-year +32.74% -3.87% -29.66%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97742 99747 107875
% of contract IT jobs with a recognized job title 94.80% 94.76% 94.91%
Number of daily rates quoted 64508 65028 68632
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +3.45%
Number of hourly rates quoted 2923 3319 4120
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.50 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

Customer Analyst
Job Vacancy Trend

Job postings that featured Customer Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Analyst in the UK

Customer Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Analyst.

Contractor daily rate trend for Customer Analyst in the UK

Customer Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Customer Analyst over the 6 months to 23 November 2017.

Contractor daily rate histogram for Customer Analyst in the UK

Customer Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Analyst.

Contractor hourly rate trend for Customer Analyst in the UK

Customer Analyst
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Analyst within the UK over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -19 70 £416 +18.93% 4
UK excluding London +20 54 £440 +35.38% 2
London -37 22 £350 -15.15% 2
South East +9 20 £450 +50.00% 1
East of England -8 14 £445 +96.25%
North of England +43 6 £419 +23.24% 1
Midlands +21 6 £190 -29.30%
Scotland -4 5 £500 +92.31%
Yorkshire +19 3 £426 +32.55%
East Midlands -9 3 £83 -
West Midlands +30 2 £190 -29.30%
North West +7 2 £413 +21.32% 1
South West -10 2 £420 +26.79%
North East +61 1 - -
Northern Ireland - 1 £120 -

Customer Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 November 2017, Customer Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Customer Analyst in the job title.

1 20 (26.32%) SQL
2 18 (23.68%) Finance
3 14 (18.42%) Analytics
4 13 (17.11%) Analytical Skills
4 13 (17.11%) Marketing
5 11 (14.47%) Agile Software Development
5 11 (14.47%) SAS
5 11 (14.47%) Customer Insight
6 9 (11.84%) Microsoft
6 9 (11.84%) Microsoft Office
6 9 (11.84%) CRM
6 9 (11.84%) Banking
6 9 (11.84%) Business Analysis
7 7 (9.21%) User Stories
7 7 (9.21%) Retail
7 7 (9.21%) Data Analysis
7 7 (9.21%) Microsoft Excel
7 7 (9.21%) Stakeholder Management
8 6 (7.89%) ITIL
8 6 (7.89%) Windows
9 5 (6.58%) Google
9 5 (6.58%) Oracle
9 5 (6.58%) SLA
10 4 (5.26%) Actionable Insight
10 4 (5.26%) WebEx
10 4 (5.26%) Windows 10
10 4 (5.26%) Customer Analytics
10 4 (5.26%) Predictive Modelling
10 4 (5.26%) Customer Engagement
10 4 (5.26%) Telecoms

Customer Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (14.47%) SAS
2 3 (3.95%) SharePoint
3 1 (1.32%) Adobe Experience Manager
3 1 (1.32%) CMS
Applications
1 9 (11.84%) Microsoft Office
2 7 (9.21%) Microsoft Excel
3 3 (3.95%) Microsoft PowerPoint
4 1 (1.32%) SPSS
Business Applications
1 1 (1.32%) Oracle BPM
Cloud Services
1 2 (2.63%) Google Analytics
2 1 (1.32%) Dropbox
Communications & Networking
1 4 (5.26%) WebEx
2 1 (1.32%) ATM
2 1 (1.32%) TCP/IP
Database & Business Intelligence
1 3 (3.95%) PowerCenter
2 2 (2.63%) Base SAS
2 2 (2.63%) Data Mining
2 2 (2.63%) SAS Enterprise Guide
3 1 (1.32%) Data Warehouse
3 1 (1.32%) DTS
3 1 (1.32%) Relational Database
Development Applications
1 1 (1.32%) Talend Open Studio
General
1 18 (23.68%) Finance
2 13 (17.11%) Marketing
3 9 (11.84%) Banking
4 7 (9.21%) Retail
5 4 (5.26%) Telecoms
6 3 (3.95%) Pharmaceutical
6 3 (3.95%) Retail Banking
7 2 (2.63%) Games
8 1 (1.32%) Advertising
8 1 (1.32%) Back Office
8 1 (1.32%) Billing
8 1 (1.32%) Financial Institution
8 1 (1.32%) Front Office
8 1 (1.32%) Legal
8 1 (1.32%) Manufacturing
8 1 (1.32%) Military
8 1 (1.32%) Publishing
Libraries, Frameworks & Software Standards
1 2 (2.63%) XML
Miscellaneous
1 13 (17.11%) Analytical Skills
2 3 (3.95%) Data Protection Act
2 3 (3.95%) Reference Data
2 3 (3.95%) User Experience
3 2 (2.63%) iPad
4 1 (1.32%) Algorithms
4 1 (1.32%) Analytical Mindset
4 1 (1.32%) DataPower
4 1 (1.32%) Digital Signage
4 1 (1.32%) FMCG
Operating Systems
1 6 (7.89%) Windows
2 4 (5.26%) Windows 10
3 2 (2.63%) Windows 7
Processes & Methodologies
1 14 (18.42%) Analytics
2 11 (14.47%) Agile Software Development
2 11 (14.47%) Customer Insight
3 9 (11.84%) Business Analysis
3 9 (11.84%) CRM
4 7 (9.21%) Data Analysis
4 7 (9.21%) Stakeholder Management
4 7 (9.21%) User Stories
5 6 (7.89%) ITIL
6 4 (5.26%) Actionable Insight
6 4 (5.26%) Customer Analytics
6 4 (5.26%) Customer Engagement
6 4 (5.26%) Data Management
6 4 (5.26%) Data Protection
6 4 (5.26%) Predictive Modelling
7 3 (3.95%) Acceptance Criteria
7 3 (3.95%) Data Cleansing
7 3 (3.95%) Digital Marketing
7 3 (3.95%) Performance Management
7 3 (3.95%) Time Management
Programming Languages
1 20 (26.32%) SQL
2 3 (3.95%) R
3 2 (2.63%) Python
4 1 (1.32%) C
4 1 (1.32%) PL/SQL
4 1 (1.32%) VBA
Qualifications
1 2 (2.63%) Degree
1 2 (2.63%) Microsoft Certification
1 2 (2.63%) Numerate Degree
2 1 (1.32%) DV Cleared
2 1 (1.32%) ITIL Foundation Certificate
2 1 (1.32%) MBA
2 1 (1.32%) Postgraduate
2 1 (1.32%) Security Cleared
Quality Assurance & Compliance
1 5 (6.58%) SLA
2 1 (1.32%) Data Quality
2 1 (1.32%) PMO
System Software
1 3 (3.95%) Active Directory
Systems Management
1 1 (1.32%) OVSD
Vendors
1 9 (11.84%) Microsoft
2 5 (6.58%) Google
2 5 (6.58%) Oracle
3 3 (3.95%) Informatica
4 2 (2.63%) Omniture
5 1 (1.32%) Adobe
5 1 (1.32%) Cisco
5 1 (1.32%) HP
5 1 (1.32%) Intel
5 1 (1.32%) Tableau
5 1 (1.32%) Talend