Period
to 22 February 2018

The median annual salary for a Customer Analyst was £30,000 in advertised job vacancies during the 6 months to 22 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Analyst
UK
6 months to
22 Feb 2018
Same period 2017 Same period 2016
Rank 1082 1047 1090
Rank change year-on-year -35 +43 +34
Permanent jobs requiring a Customer Analyst 110 138 201
As % of all permanent IT jobs advertised in the UK 0.062% 0.079% 0.096%
As % of the Job Titles category 0.065% 0.081% 0.099%
Number of salaries quoted 90 118 170
UK median annual salary £30,000 £35,000 £35,000
Median salary % change year-on-year -14.29% - +13.82%
10th Percentile £18,500 £18,500 £20,500
90th Percentile £56,000 £51,775 £55,000
UK excluding London median annual salary £26,500 £24,094 £27,250
% change year-on-year +9.99% -11.58% +9.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 169,468 169,423 202,837
% of permanent IT jobs with a recognized job title 96.25% 96.48% 96.65%
Number of salaries quoted 138,985 140,739 169,592
UK median annual salary £50,000 £47,500 £46,309
Median salary % change year-on-year +5.26% +2.57% +2.91%
10th Percentile £27,500 £27,000 £26,750
90th Percentile £80,000 £77,500 £76,000
UK excluding London median annual salary £42,500 £42,500 £42,000
% change year-on-year - +1.19% +5.00%

Customer Analyst
Job Vacancy Trend

Job postings that featured Customer Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Analyst in the UK

Customer Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Analyst.

Salary trend for Customer Analyst in the UK

Customer Analyst
Salary Histogram

The salary distribution of IT jobs citing Customer Analyst over the 6 months to 22 February 2018.

Salary histogram for Customer Analyst in the UK

Customer Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Analyst within the UK over the 6 months to 22 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -39 101 £32,500 -7.14% 8
UK excluding London -17 68 £26,500 +9.99% 6
London -14 35 £42,750 +17.93% 3
North of England -6 21 £28,500 +35.90%
South East +6 19 £25,000 +4.17% 2
North West +7 15 £30,000 +30.43%
Midlands -11 11 £42,500 +41.67% 2
West Midlands +11 8 £42,500 +54.55% 1
South West - 8 £32,500 - 1
East of England -1 7 £25,000 -44.44%
Yorkshire +5 5 £26,500 +26.36%
East Midlands -1 3 £25,000 -41.86% 1
Wales - 2 £18,250 -
North East -15 1 - -

Customer Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 February 2018, Customer Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Customer Analyst in the job title.

1 42 (38.18%) Analytical Skills
2 39 (35.45%) SQL
3 34 (30.91%) Analytics
4 24 (21.82%) Microsoft
4 24 (21.82%) Marketing
5 23 (20.91%) Microsoft Office
5 23 (20.91%) Finance
6 22 (20.00%) Degree
7 20 (18.18%) Customer Insight
8 18 (16.36%) Microsoft Excel
9 17 (15.45%) Python
10 13 (11.82%) SAS
10 13 (11.82%) Visualisation
10 13 (11.82%) Microsoft PowerPoint
10 13 (11.82%) Customer Analytics
11 12 (10.91%) Customer Engagement
12 11 (10.00%) Tableau
12 11 (10.00%) Actionable Insight
13 10 (9.09%) Business Intelligence
13 10 (9.09%) CRM
13 10 (9.09%) Windows
13 10 (9.09%) Games
13 10 (9.09%) Retail
13 10 (9.09%) Service Delivery
14 9 (8.18%) Agile Software Development
14 9 (8.18%) Adobe
14 9 (8.18%) Apache Spark
14 9 (8.18%) R
14 9 (8.18%) Hadoop
14 9 (8.18%) Google

Customer Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (11.82%) SAS
2 9 (8.18%) Apache Spark
3 3 (2.73%) SharePoint
4 2 (1.82%) Confluence
5 1 (0.91%) IIS
5 1 (0.91%) SharePoint 2010
5 1 (0.91%) SharePoint 2013
Applications
1 23 (20.91%) Microsoft Office
2 18 (16.36%) Microsoft Excel
3 13 (11.82%) Microsoft PowerPoint
4 3 (2.73%) SPSS
Business Applications
1 3 (2.73%) SAP InfiniteInsight
2 2 (1.82%) WebTrends
Cloud Services
1 7 (6.36%) Google Analytics
2 3 (2.73%) SaaS
Communications & Networking
1 4 (3.64%) FTP
2 3 (2.73%) Internet
2 3 (2.73%) LAN
2 3 (2.73%) WAN
3 1 (0.91%) Cisco ASA
3 1 (0.91%) Firewall
3 1 (0.91%) NAS
3 1 (0.91%) SAN
3 1 (0.91%) TCP/IP
3 1 (0.91%) VPN
Database & Business Intelligence
1 9 (8.18%) Hadoop
2 8 (7.27%) SQL Server
3 4 (3.64%) Apache Hive
3 4 (3.64%) MySQL
3 4 (3.64%) Power BI
3 4 (3.64%) QlikView
3 4 (3.64%) Sqoop
4 3 (2.73%) BusinessObjects
4 3 (2.73%) Data Mining
5 2 (1.82%) Base SAS
5 2 (1.82%) Big Data
5 2 (1.82%) GIS
5 2 (1.82%) SAS Enterprise Guide
5 2 (1.82%) SAS Enterprise Miner
6 1 (0.91%) MS Access
Development Applications
1 2 (1.82%) JIRA
1 2 (1.82%) SQL Server Management Studio (SSMS)
1 2 (1.82%) Team Foundation Server
General
1 24 (21.82%) Marketing
2 23 (20.91%) Finance
3 10 (9.09%) Games
3 10 (9.09%) Retail
4 6 (5.45%) Telecoms
5 3 (2.73%) Back Office
5 3 (2.73%) Banking
6 2 (1.82%) Aerospace
6 2 (1.82%) Financial Institution
6 2 (1.82%) French Language
6 2 (1.82%) Law
7 1 (0.91%) Advertising
7 1 (0.91%) Electronics
7 1 (0.91%) Italian Language
7 1 (0.91%) Legal
7 1 (0.91%) Manufacturing
Libraries, Frameworks & Software Standards
1 6 (5.45%) CSS
1 6 (5.45%) HTML
2 1 (0.91%) .NET
2 1 (0.91%) EDI
2 1 (0.91%) FIX Protocol
2 1 (0.91%) XML
Miscellaneous
1 42 (38.18%) Analytical Skills
2 7 (6.36%) Computer Science
3 6 (5.45%) User Experience
4 4 (3.64%) Algorithms
4 4 (3.64%) BBC
4 4 (3.64%) Management Information System
4 4 (3.64%) Social Media
5 3 (2.73%) Data Centre
5 3 (2.73%) Hedge funds
6 2 (1.82%) Smart Energy
6 2 (1.82%) Smart Meter
6 2 (1.82%) Social Network
7 1 (0.91%) Analytical Mindset
7 1 (0.91%) Blackberry
7 1 (0.91%) Driving Licence
7 1 (0.91%) Equities
7 1 (0.91%) FMCG
7 1 (0.91%) iPhone
7 1 (0.91%) SWIFT
7 1 (0.91%) Video Conferencing
Operating Systems
1 10 (9.09%) Windows
2 3 (2.73%) Linux
3 1 (0.91%) AIX
3 1 (0.91%) Android
3 1 (0.91%) Apple iOS
3 1 (0.91%) CentOS
3 1 (0.91%) Mac OS X
3 1 (0.91%) Red Hat Enterprise Linux
3 1 (0.91%) Windows 7
3 1 (0.91%) Windows 8
3 1 (0.91%) Windows Server
3 1 (0.91%) Windows Server 2008
3 1 (0.91%) Windows Server 2012
Processes & Methodologies
1 34 (30.91%) Analytics
2 20 (18.18%) Customer Insight
3 13 (11.82%) Customer Analytics
3 13 (11.82%) Visualisation
4 12 (10.91%) Customer Engagement
5 11 (10.00%) Actionable Insight
6 10 (9.09%) Business Intelligence
6 10 (9.09%) CRM
6 10 (9.09%) Service Delivery
7 9 (8.18%) Agile Software Development
8 8 (7.27%) Data Visualisation
8 8 (7.27%) ITIL
8 8 (7.27%) Stakeholder Management
8 8 (7.27%) Statistical Modelling
8 8 (7.27%) Statistics
9 7 (6.36%) Data Analysis
9 7 (6.36%) Data Science
10 6 (5.45%) Mathematics
10 6 (5.45%) Project Management
11 5 (4.55%) Continuous Improvement
Programming Languages
1 39 (35.45%) SQL
2 17 (15.45%) Python
3 9 (8.18%) R
4 2 (1.82%) C#
5 1 (0.91%) C
5 1 (0.91%) C++
5 1 (0.91%) Java
5 1 (0.91%) Objective-C
5 1 (0.91%) PHP
5 1 (0.91%) Shell Script
Qualifications
1 22 (20.00%) Degree
2 5 (4.55%) Numerate Degree
3 3 (2.73%) SC Cleared
3 3 (2.73%) Security Cleared
4 2 (1.82%) Computer Science Degree
4 2 (1.82%) SAS Certification
5 1 (0.91%) ACCA
5 1 (0.91%) CCNA
5 1 (0.91%) CIMA
5 1 (0.91%) CISA
5 1 (0.91%) Cisco Certification
5 1 (0.91%) CISM
5 1 (0.91%) CISSP
5 1 (0.91%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 5 (4.55%) QA
2 3 (2.73%) SLA
System Software
1 5 (4.55%) Active Directory
2 1 (0.91%) VMware Infrastructure
Systems Management
1 4 (3.64%) Oozie
2 1 (0.91%) vCenter Server
Vendors
1 24 (21.82%) Microsoft
2 11 (10.00%) Tableau
3 9 (8.18%) Adobe
3 9 (8.18%) Google
4 5 (4.55%) Alteryx
5 4 (3.64%) Salesforce.com
6 3 (2.73%) Cisco
6 3 (2.73%) SAP
7 2 (1.82%) Citrix
7 2 (1.82%) Cognos
7 2 (1.82%) Omniture
7 2 (1.82%) VMware
8 1 (0.91%) Capita
8 1 (0.91%) Red Hat
8 1 (0.91%) Reuters
8 1 (0.91%) Wyse