The median annual salary for a Customer Analyst was £34,750 in advertised job vacancies during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Analyst
UK
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 797 813 860
Rank change year-on-year +16 +47  
Permanent jobs requiring a Customer Analyst 93 119 122
As % of all permanent IT jobs advertised in the UK 0.10% 0.12% 0.11%
As % of the Job Titles category 0.11% 0.13% 0.12%
Number of salaries quoted 74 107 86
Median salary £34,750 £32,500 £25,000
Median salary % change year-on-year +6.92% +30.00%  
90% offered a salary of more than £22,500 £19,000 £20,000
10% offered a salary of more than £50,000 £52,200 £45,250
UK excluding London median salary £32,500 £24,000 £21,500
% change year-on-year +35.41% +11.62%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85544 95045 105654
As % of all permanent IT job vacancies advertised in the UK 95.95% 96.52% 96.56%
Number of salaries quoted 69856 80154 87088
Median salary £46,500 £47,500 £45,000
Median salary % change year-on-year -2.10% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £74,000 £70,000 £72,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Customer Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Customer Analyst in the job title.

Job vacancy trend for Customer Analyst in the UK

Customer Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Analyst.

Salary trend for Customer Analyst in the UK

Customer Analyst
Salary Histogram

The salary distribution of IT jobs citing Customer Analyst over the 3 months to 27 June 2017.

Salary histogram for Customer Analyst in the UK

Customer Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Analyst within the UK over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +16 89 £34,000 +4.61% 5
London +10 24 £40,000 -11.11% 1
South East +43 21 £32,500 +30.00% 3
Hampshire +21 14 £32,500 -7.14% 2
East Midlands +22 12 £35,000 +84.21%
Farnborough +16 12 £32,500 +62.50% 1
South West -1 8 £40,000 +77.77%
Bristol -21 8 £40,000 +77.77%
Nottinghamshire - 8 £50,000 -
Nottingham - 8 £50,000 -
West Midlands +5 7 £22,500 +9.75%
East of England -15 6 £35,000 -12.50% 1
Manchester -34 6 £27,500 +19.56%
North West -40 6 £27,500 +19.56%
Surrey +38 5 £35,000 +7.69% 1
City of London +30 5 £33,000 -35.92% 1
Yorkshire -7 5 £31,446 +42.93%
Staffordshire +19 4 £22,000 -20.00%
Stoke-on-Trent - 4 £22,000 -
North Yorkshire +2 3 - -
Harrogate -1 3 - -
Leicestershire - 3 £35,000 -
Leicester - 3 £35,000 -
South Wales +20 2 £34,750 +87.83% 1
Cardiff +17 2 £34,750 +87.83% 1
Birmingham +13 2 £40,000 -11.11%
Wales +5 2 £34,750 +87.83% 1
Essex -1 2 £35,000 -12.50%
Luton - 2 - -
Bedfordshire - 2 - -

Customer Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 27 June 2017, Customer Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Analyst in the job title.

1 57 (35.63%) SQL
2 49 (30.63%) Analytical Skills
3 43 (26.88%) Marketing
4 39 (24.38%) Finance
5 36 (22.50%) Analytics
6 34 (21.25%) Customer Insight
7 30 (18.75%) Windows
8 28 (17.50%) Microsoft Excel
9 27 (16.88%) Degree
10 26 (16.25%) SLA
11 22 (13.75%) Business Intelligence
11 22 (13.75%) Microsoft Office
12 21 (13.13%) Microsoft
13 19 (11.88%) CRM
14 18 (11.25%) Shell Script
14 18 (11.25%) Banking
15 17 (10.63%) Linux
16 16 (10.00%) SAS
16 16 (10.00%) Project Management
16 16 (10.00%) Microsoft PowerPoint
16 16 (10.00%) Product Management
16 16 (10.00%) Digital Marketing
17 15 (9.38%) Telecoms
17 15 (9.38%) SAP
18 14 (8.75%) SQL Server
18 14 (8.75%) MySQL
19 13 (8.13%) Electronics
19 13 (8.13%) Manufacturing
19 13 (8.13%) Programme Management
19 13 (8.13%) SAP Oil and Gas

Customer Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (10.00%) SAS
2 11 (6.88%) IIS
3 8 (5.00%) Apache
4 2 (1.25%) JBoss
4 2 (1.25%) MS Exchange
5 1 (0.63%) Confluence
5 1 (0.63%) Exchange Server 2007
5 1 (0.63%) nginx
5 1 (0.63%) SharePoint
5 1 (0.63%) SharePoint 2013
5 1 (0.63%) Skype for Business
Applications
1 28 (17.50%) Microsoft Excel
2 22 (13.75%) Microsoft Office
3 16 (10.00%) Microsoft PowerPoint
4 4 (2.50%) SPSS
5 2 (1.25%) MS Visio
6 1 (0.63%) Microsoft Project
Business Applications
1 13 (8.13%) SAP Oil and Gas
2 4 (2.50%) FastStats
3 1 (0.63%) Dynamics AX
3 1 (0.63%) Eloqua
3 1 (0.63%) Infor M3
3 1 (0.63%) SAP CRM
3 1 (0.63%) SAP ERP
3 1 (0.63%) SAP InfiniteInsight
3 1 (0.63%) SAP IS-U
3 1 (0.63%) WebTrends
Cloud Services
1 3 (1.88%) Adobe Analytics
2 2 (1.25%) Google Analytics
3 1 (0.63%) Google Cloud Platform
3 1 (0.63%) Kissmetrics
Communications & Networking
1 11 (6.88%) LAN
1 11 (6.88%) WAN
2 8 (5.00%) Cisco ASA
2 8 (5.00%) Firewall
2 8 (5.00%) NAS
2 8 (5.00%) SAN
3 6 (3.75%) Intrusion Detection
3 6 (3.75%) Network Security
4 3 (1.88%) Internet
5 2 (1.25%) DNS
5 2 (1.25%) Remote Desktop
6 1 (0.63%) FTP
6 1 (0.63%) LDAP
6 1 (0.63%) Skype
Database & Business Intelligence
1 14 (8.75%) MySQL
1 14 (8.75%) SQL Server
2 4 (2.50%) SQL Server Reporting Services
3 3 (1.88%) BusinessObjects
3 3 (1.88%) Data Mining
3 3 (1.88%) Data Warehouse
4 2 (1.25%) Big Data
5 1 (0.63%) Base SAS
5 1 (0.63%) BigQuery
5 1 (0.63%) Hadoop
5 1 (0.63%) Mixpanel
5 1 (0.63%) MS Access
5 1 (0.63%) Oracle Reports
5 1 (0.63%) Pentaho
5 1 (0.63%) PostgreSQL
5 1 (0.63%) Power BI
5 1 (0.63%) PowerPivot
5 1 (0.63%) QlikView
5 1 (0.63%) SAS Enterprise Guide
5 1 (0.63%) Sisense
Development Applications
1 4 (2.50%) SQL Server Management Studio (SSMS)
2 2 (1.25%) Balsamiq Mockups
3 1 (0.63%) JIRA
General
1 43 (26.88%) Marketing
2 39 (24.38%) Finance
3 18 (11.25%) Banking
4 15 (9.38%) Telecoms
5 13 (8.13%) Electronics
5 13 (8.13%) Manufacturing
6 11 (6.88%) Retail
7 8 (5.00%) French Language
8 6 (3.75%) Financial Institution
8 6 (3.75%) German Language
9 5 (3.13%) Italian Language
9 5 (3.13%) Polish Language
9 5 (3.13%) Portuguese Language
9 5 (3.13%) Spanish Language
9 5 (3.13%) Turkish Language
10 4 (2.50%) Games
11 2 (1.25%) Billing
11 2 (1.25%) Legal
11 2 (1.25%) Local Government
12 1 (0.63%) Back Office
Libraries, Frameworks & Software Standards
1 2 (1.25%) HTML
2 1 (0.63%) DHTML
2 1 (0.63%) FIX Protocol
2 1 (0.63%) LAMP
2 1 (0.63%) LEMP Stack
2 1 (0.63%) Tapestry
2 1 (0.63%) VXML
2 1 (0.63%) Web Services
Miscellaneous
1 49 (30.63%) Analytical Skills
2 11 (6.88%) SWIFT
3 9 (5.63%) Management Information System
4 7 (4.38%) User Experience
5 6 (3.75%) Computer Science
5 6 (3.75%) Enterprise Software
6 5 (3.13%) Data Centre
6 5 (3.13%) Hedge funds
7 2 (1.25%) Driving Licence
8 1 (0.63%) AS400
8 1 (0.63%) Credit Risk
8 1 (0.63%) Data Structures
8 1 (0.63%) Derivative
8 1 (0.63%) Digital Media
8 1 (0.63%) Equity Derivative
8 1 (0.63%) Fintech
8 1 (0.63%) FMCG
8 1 (0.63%) Social Media
8 1 (0.63%) Tandem
8 1 (0.63%) Wiki
Operating Systems
1 30 (18.75%) Windows
2 17 (10.63%) Linux
3 8 (5.00%) AIX
3 8 (5.00%) CentOS
3 8 (5.00%) Windows Server
3 8 (5.00%) Windows Server 2008
3 8 (5.00%) Windows Server 2012
4 2 (1.25%) Unix
5 1 (0.63%) Android
5 1 (0.63%) Apple iOS
5 1 (0.63%) Mac OS
5 1 (0.63%) Windows 7
5 1 (0.63%) Windows XP
Processes & Methodologies
1 36 (22.50%) Analytics
2 34 (21.25%) Customer Insight
3 22 (13.75%) Business Intelligence
4 19 (11.88%) CRM
5 16 (10.00%) Digital Marketing
5 16 (10.00%) Product Management
5 16 (10.00%) Project Management
6 13 (8.13%) Programme Management
7 12 (7.50%) Data Analysis
7 12 (7.50%) Stakeholder Management
8 11 (6.88%) Data Analytics
9 10 (6.25%) Anti-Money Laundering
9 10 (6.25%) Direct Marketing
9 10 (6.25%) ETL
9 10 (6.25%) Knowledge Management
9 10 (6.25%) Problem Management
9 10 (6.25%) Root Cause Analysis
9 10 (6.25%) Web Analytics
10 9 (5.63%) ITIL
10 9 (5.63%) Service Management
Programming Languages
1 57 (35.63%) SQL
2 18 (11.25%) Shell Script
3 12 (7.50%) Java
4 10 (6.25%) Bash Shell
5 5 (3.13%) Python
6 4 (2.50%) VBA
7 3 (1.88%) R
8 2 (1.25%) JavaScript
9 1 (0.63%) ActionScript
9 1 (0.63%) PHP
9 1 (0.63%) T-SQL
Qualifications
1 27 (16.88%) Degree
2 8 (5.00%) CCNA
2 8 (5.00%) Cisco Certification
2 8 (5.00%) VMware Certified Professional (VCP)
3 5 (3.13%) Numerate Degree
4 2 (1.25%) ISEB
4 2 (1.25%) SC Cleared
4 2 (1.25%) Security Cleared
5 1 (0.63%) Master's Degree
5 1 (0.63%) PhD
5 1 (0.63%) SAS Certification
Quality Assurance & Compliance
1 26 (16.25%) SLA
2 5 (3.13%) QA
3 2 (1.25%) Data Quality
3 2 (1.25%) ISO/IEC 27001
3 2 (1.25%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
4 1 (0.63%) Actionable Recommendations
4 1 (0.63%) EMIR
4 1 (0.63%) MiFID
System Software
1 12 (7.50%) Active Directory
Systems Management
1 1 (0.63%) Piwik
1 1 (0.63%) SCCM
Vendors
1 21 (13.13%) Microsoft
2 15 (9.38%) SAP
3 11 (6.88%) Oracle
4 10 (6.25%) Cisco
5 8 (5.00%) Red Hat
5 8 (5.00%) Tableau
5 8 (5.00%) VMware
6 7 (4.38%) Confirmit
7 3 (1.88%) Adobe
7 3 (1.88%) Google
7 3 (1.88%) Salesforce.com
8 1 (0.63%) Alteryx
8 1 (0.63%) Cognos
8 1 (0.63%) IBM
8 1 (0.63%) Infor
Thetford, Norfolk
Tec Partners
Salary: £30000.00 - £40000.00 per annum
Posted: 6 days ago
Surrey
Clearwater People Solutions Ltd
Posted: 12 days ago
Cardiff, South Glamorgan
Bristol DT
Salary: £30000 - £40000 per annum
Posted: 21 days ago
City, London
Harvey Nash plc
Salary: £30000 - £40000 per annum
Posted: 6 days ago
Havant, Hampshire
Jobsite
Salary: Competitive Salary plus generous benefits
Posted: 26 days ago
Farnborough
People Source Consulting
Salary: £20000 - £45000 per annum + Benefits
Posted: 15 days ago