The median annual salary for a Customer Analyst was £41,250 in advertised job vacancies during the 3 months to 29 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Analyst
UK
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 784 882 844
Rank change year-on-year +98 -38  
Permanent jobs requiring a Customer Analyst 68 68 110
As % of all permanent IT jobs advertised in the UK 0.080% 0.065% 0.10%
As % of the Job Titles category 0.083% 0.068% 0.11%
Number of salaries quoted 58 54 98
Median salary £41,250 £31,500 £31,500
Median salary % change year-on-year +30.95% -  
90% offered a salary of more than £22,350 £19,300 £20,000
10% offered a salary of more than £50,000 £50,000 £55,000
UK excluding London median salary £36,250 £29,750 £24,500
% change year-on-year +21.84% +21.42%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 82231 100619 103475
As % of all permanent IT job vacancies advertised in the UK 96.28% 96.37% 96.63%
Number of salaries quoted 68306 84262 84520
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £41,500 £40,000
% change year-on-year - +3.75%  

Customer Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Customer Analyst in the job title.

Job vacancy trend for Customer Analyst in the UK

Customer Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Analyst.

Salary trend for Customer Analyst in the UK

Customer Analyst
Salary Histogram

The salary distribution of IT jobs citing Customer Analyst over the 3 months to 29 March 2017.

Salary histogram for Customer Analyst in the UK

Customer Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Analyst within the UK over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +69 63 £41,250 +30.95% 12
London +55 26 £45,000 +20.00% 8
East Midlands +14 15 £43,000 +104.76% 1
South East +64 13 £24,000 -12.32% 1
Nottinghamshire - 8 £40,250 - 1
Northamptonshire +23 7 £43,000 +104.76%
Nottingham - 7 £52,000 - 1
City of London +46 5 £35,000 -17.64% 1
Berkshire +41 5 £20,500 -31.09%
West Midlands +33 5 £30,000 +76.47%
Surrey +44 4 £47,500 +74.31%
Reading +34 4 £20,500 -31.09%
Birmingham - 3 £30,000 -
Buckinghamshire +18 2 £22,500 -55.00%
East of England +15 2 £42,500 +25.00%
North West -11 2 £30,000 -4.76% 2
Manchester -26 2 £30,000 -4.76% 2
Redhill - 2 £52,500 -
Hampshire - 2 £30,000 -
Marlow - 2 £22,500 -
Twickenham - 2 £50,000 -
Fleet - 2 £30,000 -
Guildford +23 1 £42,500 +88.88%
Cambridgeshire +13 1 £37,500 -2.59%
Cambridge +5 1 £37,500 -2.59%
Salford - 1 £30,000 - 1
Stoke-on-Trent - 1 £20,500 -
Bury St Edmunds - 1 £47,500 -
Torfaen - 1 £18,000 -
South Wales - 1 £18,000 -

Customer Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 March 2017, Customer Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Analyst in the job title.

1 45 (36.59%) SQL
2 31 (25.20%) Finance
3 30 (24.39%) Microsoft
4 26 (21.14%) Customer Insight
4 26 (21.14%) Analytics
4 26 (21.14%) Analytical Skills
5 24 (19.51%) Marketing
6 23 (18.70%) Degree
7 20 (16.26%) MS Excel
8 19 (15.45%) SLA
9 17 (13.82%) CRM
9 17 (13.82%) SAS
10 15 (12.20%) MS Office
11 14 (11.38%) Retail
11 14 (11.38%) Product Management
12 13 (10.57%) Service Management
12 13 (10.57%) Windows
13 10 (8.13%) Stakeholder Management
14 9 (7.32%) Coaching
14 9 (7.32%) Incident Management
14 9 (7.32%) Data Management
15 8 (6.50%) Agile Software Development
15 8 (6.50%) Business Intelligence
15 8 (6.50%) E-Commerce
15 8 (6.50%) QA
15 8 (6.50%) User Experience
15 8 (6.50%) Mentoring
16 7 (5.69%) Cybersecurity
16 7 (5.69%) Data Analytics
16 7 (5.69%) Business Development

Customer Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (13.82%) SAS
2 7 (5.69%) Apache
3 6 (4.88%) IIS
4 1 (0.81%) Exchange Server 2007
4 1 (0.81%) JBoss
4 1 (0.81%) MS Exchange
4 1 (0.81%) nginx
4 1 (0.81%) SharePoint
4 1 (0.81%) SharePoint 2013
4 1 (0.81%) Skype for Business
Applications
1 20 (16.26%) MS Excel
2 15 (12.20%) MS Office
3 5 (4.07%) MS PowerPoint
4 4 (3.25%) SPSS
5 1 (0.81%) MS Project
Business Applications
1 2 (1.63%) Unica
2 1 (0.81%) Dynamics AX
2 1 (0.81%) Eloqua
2 1 (0.81%) Infor M3
2 1 (0.81%) SAP CRM
2 1 (0.81%) SAP ERP
2 1 (0.81%) SAP InfiniteInsight
2 1 (0.81%) SAP IS-U
2 1 (0.81%) SAP Oil and Gas
Cloud Services
1 6 (4.88%) SaaS
Communications & Networking
1 7 (5.69%) LAN
1 7 (5.69%) WAN
2 6 (4.88%) Intrusion Detection
2 6 (4.88%) Network Security
3 5 (4.07%) Internet
3 5 (4.07%) SMTP
4 2 (1.63%) Remote Desktop
4 2 (1.63%) TCP/IP
5 1 (0.81%) LDAP
5 1 (0.81%) Skype
Database & Business Intelligence
1 7 (5.69%) SQL Server
2 3 (2.44%) Big Data
3 2 (1.63%) Base SAS
3 2 (1.63%) Data Mining
3 2 (1.63%) Data Warehouse
3 2 (1.63%) SQL Server Reporting Services
4 1 (0.81%) Hadoop
4 1 (0.81%) MS Access
4 1 (0.81%) MySQL
4 1 (0.81%) Oracle BI EE
4 1 (0.81%) Oracle Reports
4 1 (0.81%) Power BI
4 1 (0.81%) PowerPivot
4 1 (0.81%) SAS Enterprise Guide
4 1 (0.81%) SAS Enterprise Miner
Development Applications
1 4 (3.25%) SQL Server Management Studio (SSMS)
General
1 31 (25.20%) Finance
2 24 (19.51%) Marketing
3 14 (11.38%) Retail
4 6 (4.88%) Banking
5 5 (4.07%) Financial Institution
6 4 (3.25%) French Language
7 3 (2.44%) Telecoms
8 2 (1.63%) Back Office
8 2 (1.63%) Games
8 2 (1.63%) German Language
9 1 (0.81%) Billing
9 1 (0.81%) Electronics
9 1 (0.81%) Investment Banking
9 1 (0.81%) Law
9 1 (0.81%) Legal
9 1 (0.81%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (0.81%) DHTML
1 1 (0.81%) HTML
1 1 (0.81%) LAMP
1 1 (0.81%) LEMP Stack
Miscellaneous
1 26 (21.14%) Analytical Skills
2 8 (6.50%) User Experience
3 5 (4.07%) Data Centre
3 5 (4.07%) Hedge funds
4 3 (2.44%) Computer Science
5 2 (1.63%) Credit Risk
5 2 (1.63%) Fixed Income
5 2 (1.63%) Management Information System
6 1 (0.81%) AS400
6 1 (0.81%) Blackberry
6 1 (0.81%) Cyberthreat
6 1 (0.81%) Digital Media
6 1 (0.81%) Driving Licence
6 1 (0.81%) FMCG
6 1 (0.81%) iPhone
6 1 (0.81%) Mobile App
6 1 (0.81%) Smartphone
6 1 (0.81%) Social Media
6 1 (0.81%) Tandem
Operating Systems
1 13 (10.57%) Windows
2 7 (5.69%) Linux
3 4 (3.25%) Windows 7
4 2 (1.63%) Unix
4 2 (1.63%) Windows Server
4 2 (1.63%) Windows Server 2003
4 2 (1.63%) Windows Server 2008
4 2 (1.63%) Windows Vista
5 1 (0.81%) Android
5 1 (0.81%) Apple iOS
Processes & Methodologies
1 26 (21.14%) Analytics
1 26 (21.14%) Customer Insight
2 17 (13.82%) CRM
3 14 (11.38%) Product Management
4 13 (10.57%) Service Management
5 10 (8.13%) Stakeholder Management
6 9 (7.32%) Coaching
6 9 (7.32%) Data Management
6 9 (7.32%) Incident Management
7 8 (6.50%) Agile Software Development
7 8 (6.50%) Business Intelligence
7 8 (6.50%) E-Commerce
7 8 (6.50%) Mentoring
8 7 (5.69%) Business Development
8 7 (5.69%) Cybersecurity
8 7 (5.69%) Data Analysis
8 7 (5.69%) Data Analytics
9 6 (4.88%) Actionable Insight
9 6 (4.88%) Mathematics
10 5 (4.07%) Statistics
Programming Languages
1 45 (36.59%) SQL
2 6 (4.88%) R
3 4 (3.25%) Python
4 3 (2.44%) VBA
5 1 (0.81%) Java
5 1 (0.81%) JavaScript
5 1 (0.81%) PHP
Qualifications
1 23 (18.70%) Degree
2 1 (0.81%) SAS Certification
Quality Assurance & Compliance
1 19 (15.45%) SLA
2 8 (6.50%) QA
3 1 (0.81%) Actionable Recommendations
System Software
1 5 (4.07%) IMail Server
2 1 (0.81%) Active Directory
Systems Management
1 4 (3.25%) EMC NetWorker
2 1 (0.81%) SCCM
Vendors
1 30 (24.39%) Microsoft
2 7 (5.69%) Confirmit
3 4 (3.25%) Tableau
4 2 (1.63%) Alterian
4 2 (1.63%) IBM
4 2 (1.63%) SAP
5 1 (0.81%) Citrix
5 1 (0.81%) iManage
5 1 (0.81%) Infor
5 1 (0.81%) Interwoven
5 1 (0.81%) Oracle
5 1 (0.81%) Salesforce.com
London
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Salary: £55000 - £70000 per annum + Bonus and Package
Posted: Yesterday
London
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Salary: From £55,000 to £65,000 per annum + bonus + car allowance + benefits
Posted: 5 days ago
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Salary: £40000 - £45000 per annum
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Nottingham, Nottinghamshire
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Posted: 4 days ago
Salford, Lancashire
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Salary: From £35,000 to £45,000 per annum
Posted: 4 days ago
Upminster
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Salary: £18000 - £22000 per annum
Posted: 15 days ago
London
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Salary: £35000 - £40000 per annum
Posted: 22 days ago
Oxford, Oxfordshire
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Salary: Up to £23,000 per annum + 30 days holiday + pension
Posted: 5 days ago
City, London
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Salary: Competitive + Bonus
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London
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Salary: Competitive + Bonus
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Manchester, Lancashire
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