Period
to 20 November 2017

The median annual salary for a Customer Analyst was £35,000 in advertised job vacancies during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Analyst
UK
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 1044 1064 1068
Rank change year-on-year +20 +4 +100
Permanent jobs requiring a Customer Analyst 145 155 243
As % of all permanent IT jobs advertised in the UK 0.081% 0.083% 0.11%
As % of the Job Titles category 0.084% 0.086% 0.12%
Number of salaries quoted 120 142 199
UK median annual salary £35,000 £32,500 £32,500
Median salary % change year-on-year +7.69% - +18.18%
10th Percentile £20,613 £17,797 £19,750
90th Percentile £52,275 £52,500 £53,750
UK excluding London median annual salary £32,500 £24,000 £21,500
% change year-on-year +35.42% +11.63% -2.27%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172189 180467 210956
% of permanent IT jobs with a recognized job title 95.78% 96.48% 96.46%
Number of salaries quoted 138171 151048 175187
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Customer Analyst
Job Vacancy Trend

Job postings that featured Customer Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Analyst in the UK

Customer Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Analyst.

Salary trend for Customer Analyst in the UK

Customer Analyst
Salary Histogram

The salary distribution of IT jobs citing Customer Analyst over the 6 months to 20 November 2017.

Salary histogram for Customer Analyst in the UK

Customer Analyst
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Analyst within the UK over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +28 133 £35,000 +7.69% 3
UK excluding London +10 87 £32,500 +35.42% 3
London +2 53 £42,000 -1.18%
South East +38 27 £32,500 +35.42%
South West +27 19 £39,375 +107.24% 1
Midlands +15 18 £37,500 +114.29%
North of England -13 13 £26,500 +15.22% 2
West Midlands +9 12 £28,500 +62.86%
Yorkshire -7 7 £26,500 +28.57%
East Midlands +28 6 £40,000 +100.00%
North West -16 5 £28,500 +23.91% 2
Wales +15 4 £27,000 +45.95%
Scotland -16 3 - -
East of England -16 3 £25,000 -41.18%
North East -2 1 - -

Customer Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 November 2017, Customer Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Analyst in the job title.

1 48 (33.10%) SQL
2 45 (31.03%) Analytical Skills
3 44 (30.34%) Finance
4 36 (24.83%) Analytics
5 34 (23.45%) Marketing
6 30 (20.69%) Microsoft Excel
7 26 (17.93%) Microsoft Office
7 26 (17.93%) Business Intelligence
8 25 (17.24%) Customer Insight
9 23 (15.86%) SLA
10 21 (14.48%) Windows
10 21 (14.48%) Telecoms
11 20 (13.79%) Banking
11 20 (13.79%) Data Analysis
12 19 (13.10%) Microsoft PowerPoint
12 19 (13.10%) ITIL
13 18 (12.41%) Degree
14 17 (11.72%) SAS
15 16 (11.03%) MySQL
16 15 (10.34%) Shell Script
17 14 (9.66%) Project Management
17 14 (9.66%) Microsoft
17 14 (9.66%) Active Directory
17 14 (9.66%) Oracle
17 14 (9.66%) CRM
18 13 (8.97%) ETL
18 13 (8.97%) Tableau
18 13 (8.97%) Visualisation
19 12 (8.28%) Data Visualisation
19 12 (8.28%) Customer Analytics

Customer Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (11.72%) SAS
2 5 (3.45%) Apache Spark
3 3 (2.07%) Confluence
4 1 (0.69%) Apache
4 1 (0.69%) JBoss
4 1 (0.69%) MS Exchange
4 1 (0.69%) SharePoint
4 1 (0.69%) SharePoint 2010
4 1 (0.69%) SharePoint 2013
Applications
1 30 (20.69%) Microsoft Excel
2 26 (17.93%) Microsoft Office
3 19 (13.10%) Microsoft PowerPoint
4 10 (6.90%) SPSS
Business Applications
1 1 (0.69%) Salesforce.com CRM
1 1 (0.69%) SAP InfiniteInsight
Cloud Services
1 3 (2.07%) SaaS
2 2 (1.38%) Adobe Analytics
2 2 (1.38%) Google Analytics
3 1 (0.69%) Google Cloud Platform
3 1 (0.69%) Kissmetrics
Communications & Networking
1 7 (4.83%) Cisco ASA
1 7 (4.83%) Firewall
1 7 (4.83%) NAS
1 7 (4.83%) SAN
2 5 (3.45%) FTP
3 3 (2.07%) Internet
4 1 (0.69%) DNS
4 1 (0.69%) SMS
Database & Business Intelligence
1 16 (11.03%) MySQL
2 12 (8.28%) SQL Server
3 8 (5.52%) SQL Server Reporting Services
4 6 (4.14%) Oracle BI EE
4 6 (4.14%) Oracle Reports
5 5 (3.45%) Apache Hive
5 5 (3.45%) BusinessObjects
5 5 (3.45%) Hadoop
5 5 (3.45%) Sqoop
6 2 (1.38%) Base SAS
6 2 (1.38%) SAS Enterprise Guide
7 1 (0.69%) Big Data
7 1 (0.69%) BigQuery
7 1 (0.69%) Data Mining
7 1 (0.69%) Data Warehouse
7 1 (0.69%) Mixpanel
7 1 (0.69%) PostgreSQL
7 1 (0.69%) QlikView
7 1 (0.69%) Sisense
Development Applications
1 3 (2.07%) JIRA
2 2 (1.38%) SQL Server Management Studio (SSMS)
2 2 (1.38%) Team Foundation Server
General
1 44 (30.34%) Finance
2 34 (23.45%) Marketing
3 21 (14.48%) Telecoms
4 20 (13.79%) Banking
5 11 (7.59%) French Language
6 10 (6.90%) Italian Language
6 10 (6.90%) Manufacturing
6 10 (6.90%) Retail
7 9 (6.21%) German Language
7 9 (6.21%) Spanish Language
8 8 (5.52%) Electronics
8 8 (5.52%) Polish Language
8 8 (5.52%) Portuguese Language
8 8 (5.52%) Turkish Language
9 6 (4.14%) Financial Institution
9 6 (4.14%) Games
10 3 (2.07%) Back Office
11 2 (1.38%) Advertising
12 1 (0.69%) Billing
12 1 (0.69%) Legal
Libraries, Frameworks & Software Standards
1 7 (4.83%) HTML
2 6 (4.14%) CSS
3 3 (2.07%) VXML
4 2 (1.38%) FIX Protocol
5 1 (0.69%) .NET
5 1 (0.69%) DHTML
5 1 (0.69%) Web Services
Miscellaneous
1 45 (31.03%) Analytical Skills
2 10 (6.90%) SWIFT
3 9 (6.21%) Management Information System
4 8 (5.52%) Computer Science
5 7 (4.83%) Social Media
6 5 (3.45%) Algorithms
6 5 (3.45%) BBC
7 4 (2.76%) Data Centre
7 4 (2.76%) Fintech
7 4 (2.76%) Hedge funds
8 3 (2.07%) Digital Currency
8 3 (2.07%) IVR
9 2 (1.38%) Equities
10 1 (0.69%) Data Structures
10 1 (0.69%) Derivative
10 1 (0.69%) Equity Derivative
10 1 (0.69%) FMCG
10 1 (0.69%) Smart Meter
10 1 (0.69%) User Experience
10 1 (0.69%) Wiki
Operating Systems
1 21 (14.48%) Windows
2 8 (5.52%) Linux
3 7 (4.83%) AIX
3 7 (4.83%) CentOS
3 7 (4.83%) Windows Server
3 7 (4.83%) Windows Server 2008
3 7 (4.83%) Windows Server 2012
4 1 (0.69%) Red Hat Enterprise Linux
Processes & Methodologies
1 36 (24.83%) Analytics
2 26 (17.93%) Business Intelligence
3 25 (17.24%) Customer Insight
4 20 (13.79%) Data Analysis
5 19 (13.10%) ITIL
6 14 (9.66%) CRM
6 14 (9.66%) Project Management
7 13 (8.97%) ETL
7 13 (8.97%) Visualisation
8 12 (8.28%) Customer Analytics
8 12 (8.28%) Data Visualisation
8 12 (8.28%) Digital Marketing
9 10 (6.90%) Root Cause Analysis
9 10 (6.90%) Service Delivery
9 10 (6.90%) Statistics
10 9 (6.21%) Customer Engagement
10 9 (6.21%) Data Analytics
10 9 (6.21%) Statistical Analysis
11 8 (5.52%) Knowledge Management
11 8 (5.52%) Problem Management
Programming Languages
1 48 (33.10%) SQL
2 15 (10.34%) Shell Script
3 9 (6.21%) Java
4 8 (5.52%) Bash Shell
4 8 (5.52%) Python
5 3 (2.07%) R
5 3 (2.07%) VBA
6 2 (1.38%) JavaScript
6 2 (1.38%) VB
7 1 (0.69%) ActionScript
7 1 (0.69%) C#
7 1 (0.69%) MATLAB
7 1 (0.69%) T-SQL
Qualifications
1 18 (12.41%) Degree
2 7 (4.83%) CCNA
2 7 (4.83%) Cisco Certification
2 7 (4.83%) VMware Certified Professional (VCP)
3 2 (1.38%) Computer Science Degree
3 2 (1.38%) SC Cleared
3 2 (1.38%) Security Cleared
4 1 (0.69%) ACCA
4 1 (0.69%) CIMA
Quality Assurance & Compliance
1 23 (15.86%) SLA
2 2 (1.38%) Data Quality
2 2 (1.38%) ISO/IEC 27001
2 2 (1.38%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
3 1 (0.69%) EMIR
3 1 (0.69%) MiFID
3 1 (0.69%) QA
System Software
1 14 (9.66%) Active Directory
Systems Management
1 5 (3.45%) Oozie
2 1 (0.69%) Piwik
2 1 (0.69%) SCCM
Vendors
1 14 (9.66%) Microsoft
1 14 (9.66%) Oracle
2 13 (8.97%) Tableau
3 10 (6.90%) SAP
4 9 (6.21%) Cisco
4 9 (6.21%) Salesforce.com
5 7 (4.83%) Red Hat
5 7 (4.83%) VMware
6 4 (2.76%) Adobe
7 3 (2.07%) Google
8 1 (0.69%) Alteryx
8 1 (0.69%) IBM