Period
to 21 June 2018

The median annual salary for a Customer Analyst was £32,000 in advertised job vacancies during the 6 months to 21 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Analyst
UK
6 months to
21 Jun 2018
Same period 2017 Same period 2016
Rank 1087 1038 1087
Rank change year-on-year -49 +49 -20
Permanent jobs requiring a Customer Analyst 109 157 189
As % of all permanent IT jobs advertised in the UK 0.063% 0.091% 0.094%
As % of the Job Titles category 0.066% 0.095% 0.097%
Number of salaries quoted 95 129 162
UK median annual salary £32,000 £35,000 £32,000
Median salary % change year-on-year -8.57% +9.38% +14.29%
10th Percentile £18,500 £21,250 £18,500
90th Percentile £54,250 £50,500 £53,625
UK excluding London median annual salary £30,000 £32,500 £25,000
% change year-on-year -7.69% +30.00% +11.11%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166,189 166,064 194,291
% of permanent IT jobs with a recognized job title 96.33% 96.24% 96.61%
Number of salaries quoted 135,115 136,769 163,202
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,500
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,000
% change year-on-year +5.88% +1.19% +5.00%

Customer Analyst
Job Vacancy Trend

Job postings that featured Customer Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Analyst in the UK

Customer Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Analyst.

Salary trend for Customer Analyst in the UK

Customer Analyst
Salary Histogram

The salary distribution of IT jobs citing Customer Analyst over the 6 months to 21 June 2018.

Salary histogram for Customer Analyst in the UK

Customer Analyst
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Analyst within the UK over the 6 months to 21 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -46 97 £33,000 -5.71% 8
UK excluding London -46 66 £30,000 -7.69% 7
London -17 36 £37,500 -11.76% 1
North of England +24 18 £27,500 - 2
South East -15 18 £30,750 -5.38% 1
North West +7 13 £27,000 -1.82% 2
East of England +3 10 £36,250 - 1
Midlands -15 8 £46,250 +27.59% 2
South West -8 7 £26,000 -32.90% 1
West Midlands +4 5 £50,000 +96.08% 2
Yorkshire +17 4 £31,250 -21.88%
Wales +10 4 £18,500 -46.38%
East Midlands -20 3 £35,000 -18.60%
Scotland -33 1 £30,000 -
North East - 1 £35,000 -

Customer Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 June 2018, Customer Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Customer Analyst in the job title.

1 46 (42.20%) Analytical Skills
2 32 (29.36%) SQL
3 30 (27.52%) Analytics
4 25 (22.94%) Microsoft
5 22 (20.18%) Finance
6 20 (18.35%) CRM
6 20 (18.35%) Degree
7 19 (17.43%) Marketing
7 19 (17.43%) Problem-Solving
8 18 (16.51%) Microsoft Office
9 17 (15.60%) Microsoft Excel
9 17 (15.60%) Customer Insight
10 16 (14.68%) SAS
11 15 (13.76%) Business Intelligence
12 14 (12.84%) Data Analysis
12 14 (12.84%) Python
13 13 (11.93%) Banking
13 13 (11.93%) Actionable Insight
13 13 (11.93%) Decision-Making
14 11 (10.09%) Telecoms
14 11 (10.09%) Windows
14 11 (10.09%) Microsoft PowerPoint
14 11 (10.09%) Google
14 11 (10.09%) Big Data
15 10 (9.17%) R
15 10 (9.17%) Adobe
16 9 (8.26%) Retail
16 9 (8.26%) Linux
16 9 (8.26%) SaaS
16 9 (8.26%) Visualisation

Customer Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (14.68%) SAS
2 3 (2.75%) Apache Spark
2 3 (2.75%) SharePoint
3 2 (1.83%) IIS
Applications
1 18 (16.51%) Microsoft Office
2 17 (15.60%) Microsoft Excel
3 11 (10.09%) Microsoft PowerPoint
4 2 (1.83%) SPSS
4 2 (1.83%) Stata
5 1 (0.92%) Microsoft Project
5 1 (0.92%) MS Visio
Business Applications
1 3 (2.75%) Dynamics NAV
2 2 (1.83%) SAP InfiniteInsight
2 2 (1.83%) WebTrends
Cloud Services
1 9 (8.26%) Google Analytics
1 9 (8.26%) SaaS
2 3 (2.75%) Adobe Analytics
Communications & Networking
1 8 (7.34%) LAN
1 8 (7.34%) WAN
2 2 (1.83%) TCP/IP
2 2 (1.83%) VoIP
3 1 (0.92%) Broadband
3 1 (0.92%) Firewall
3 1 (0.92%) PBX
3 1 (0.92%) VPN
3 1 (0.92%) Wi-Fi
3 1 (0.92%) Wireless
Database & Business Intelligence
1 11 (10.09%) Big Data
2 6 (5.50%) SQL Server
3 5 (4.59%) Data Mining
3 5 (4.59%) Hadoop
3 5 (4.59%) Power BI
4 3 (2.75%) QlikView
5 2 (1.83%) GIS
5 2 (1.83%) MS Access
5 2 (1.83%) SAS Enterprise Miner
6 1 (0.92%) Apache Hive
6 1 (0.92%) Relational Database
6 1 (0.92%) SAS EBI
6 1 (0.92%) SQL Server 2008
General
1 22 (20.18%) Finance
2 19 (17.43%) Marketing
3 13 (11.93%) Banking
4 11 (10.09%) Telecoms
5 9 (8.26%) Retail
6 7 (6.42%) Games
7 6 (5.50%) Advertising
8 3 (2.75%) German Language
9 2 (1.83%) Aerospace
9 2 (1.83%) Law
9 2 (1.83%) Legal
10 1 (0.92%) Arabic Language
10 1 (0.92%) Electronics
10 1 (0.92%) Financial Institution
10 1 (0.92%) Italian Language
10 1 (0.92%) Polish Language
10 1 (0.92%) Portuguese Language
10 1 (0.92%) Publishing
10 1 (0.92%) Spanish Language
10 1 (0.92%) Turkish Language
Libraries, Frameworks & Software Standards
1 4 (3.67%) HTML
2 3 (2.75%) CGI
3 1 (0.92%) .NET
3 1 (0.92%) CSS
3 1 (0.92%) EDI
3 1 (0.92%) XML
Miscellaneous
1 46 (42.20%) Analytical Skills
2 5 (4.59%) Computer Science
2 5 (4.59%) Self-Motivation
2 5 (4.59%) User Experience
3 4 (3.67%) Smart Meter
4 3 (2.75%) Enterprise Software
4 3 (2.75%) Fintech
4 3 (2.75%) Management Information System
5 2 (1.83%) Analytical Mindset
5 2 (1.83%) Smart Energy
5 2 (1.83%) Social Network
6 1 (0.92%) BBC
6 1 (0.92%) CCTV
6 1 (0.92%) Digital Currency
6 1 (0.92%) IPTV
6 1 (0.92%) IVR
6 1 (0.92%) Over-the-Top Content
Operating Systems
1 11 (10.09%) Windows
2 9 (8.26%) Linux
3 2 (1.83%) Mac OS X
4 1 (0.92%) Android
4 1 (0.92%) Apple iOS
4 1 (0.92%) Windows 10
4 1 (0.92%) Windows 7
Processes & Methodologies
1 30 (27.52%) Analytics
2 20 (18.35%) CRM
3 19 (17.43%) Problem-Solving
4 17 (15.60%) Customer Insight
5 15 (13.76%) Business Intelligence
6 14 (12.84%) Data Analysis
7 13 (11.93%) Actionable Insight
7 13 (11.93%) Decision-Making
8 9 (8.26%) Visualisation
9 7 (6.42%) Agile Software Development
9 7 (6.42%) Customer Analytics
9 7 (6.42%) Patch Management
9 7 (6.42%) Process Improvement
9 7 (6.42%) Software Distribution
10 6 (5.50%) Business Analysis
10 6 (5.50%) Statistics
11 5 (4.59%) Data Visualisation
11 5 (4.59%) Mathematics
11 5 (4.59%) Problem Management
11 5 (4.59%) Web Analytics
Programming Languages
1 32 (29.36%) SQL
2 14 (12.84%) Python
3 10 (9.17%) R
4 2 (1.83%) JavaScript
5 1 (0.92%) C
5 1 (0.92%) C#
5 1 (0.92%) C++
5 1 (0.92%) Java
5 1 (0.92%) Objective-C
5 1 (0.92%) PHP
5 1 (0.92%) VB
5 1 (0.92%) VBA
Qualifications
1 20 (18.35%) Degree
2 5 (4.59%) Numerate Degree
3 2 (1.83%) Computer Science Degree
3 2 (1.83%) SAS Certification
3 2 (1.83%) SC Cleared
3 2 (1.83%) Security Cleared
4 1 (0.92%) CCNA
4 1 (0.92%) CISA
4 1 (0.92%) Cisco Certification
4 1 (0.92%) CISM
4 1 (0.92%) CISSP
4 1 (0.92%) JNCIA
Quality Assurance & Compliance
1 3 (2.75%) QA
1 3 (2.75%) SLA
2 2 (1.83%) Data Quality
3 1 (0.92%) Actionable Recommendations
System Software
1 1 (0.92%) Active Directory
Systems Management
1 2 (1.83%) Systems Management Server (SMS)
Vendors
1 25 (22.94%) Microsoft
2 11 (10.09%) Google
3 10 (9.17%) Adobe
4 7 (6.42%) Tableau
5 6 (5.50%) Salesforce.com
6 4 (3.67%) Alteryx
6 4 (3.67%) Cognos
7 3 (2.75%) Virgin Media
8 2 (1.83%) MicroStrategy
8 2 (1.83%) Minitab
8 2 (1.83%) Monetate
8 2 (1.83%) Omniture
8 2 (1.83%) RapidMiner
8 2 (1.83%) Remedy
8 2 (1.83%) Twitter
9 1 (0.92%) Cisco
9 1 (0.92%) Citrix
9 1 (0.92%) Juniper
9 1 (0.92%) Reuters
9 1 (0.92%) SAP