Period
to 24 September 2017

The median annual salary for a Customer Analyst was £34,750 in advertised job vacancies during the 6 months to 24 September 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Analyst
UK
6 months to
24 Sep 2017
Same period 2016 Same period 2015
Rank 996 1047 1063
Rank change year-on-year +51 +16 +152
Permanent jobs requiring a Customer Analyst 168 188 250
As % of all permanent IT jobs advertised in the UK 0.096% 0.098% 0.11%
As % of the Job Titles category 0.10% 0.10% 0.12%
Number of salaries quoted 136 168 204
UK median annual salary £34,750 £32,500 £28,000
Median salary % change year-on-year +6.92% +16.07% +1.82%
10th Percentile £21,000 £18,425 £19,575
90th Percentile £50,000 £52,500 £48,375
UK excluding London median annual salary £32,500 £24,500 £21,500
% change year-on-year +32.65% +13.95% -4.44%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 167021 185908 212504
% of permanent IT jobs with a recognized job title 95.80% 96.46% 96.44%
Number of salaries quoted 133911 156207 176083
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Customer Analyst
Job Vacancy Trend

Job postings that featured Customer Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Analyst in the UK

Customer Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Analyst.

Salary trend for Customer Analyst in the UK

Customer Analyst
Salary Histogram

The salary distribution of IT jobs citing Customer Analyst over the 6 months to 24 September 2017.

Salary histogram for Customer Analyst in the UK

Customer Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Analyst within the UK over the 6 months to 24 September 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +16 157 £35,000 +7.69% 6
UK excluding London +58 116 £32,500 +32.65% 5
London -3 49 £42,000 -1.18% 1
South East +66 36 £32,500 +30.00% 1
Midlands +49 27 £35,000 +84.21% 2
South West +30 22 £38,750 +86.75%
North of England -10 15 £27,500 +19.57% 2
West Midlands +15 14 £28,500 +62.86% 2
East Midlands +43 13 £35,000 +84.21%
North West -9 10 £27,500 +19.57% 1
East of England +6 8 £35,000 -17.65%
Yorkshire 0 5 £31,446 +39.76% 1
Wales +17 4 £27,000 +45.95%
Scotland +6 4 - -

Customer Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 September 2017, Customer Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Analyst in the job title.

1 54 (32.14%) Finance
1 54 (32.14%) SQL
1 54 (32.14%) Analytical Skills
2 46 (27.38%) Marketing
3 38 (22.62%) Business Intelligence
4 37 (22.02%) SLA
5 35 (20.83%) Microsoft Excel
5 35 (20.83%) Analytics
6 31 (18.45%) Windows
6 31 (18.45%) Microsoft Office
7 30 (17.86%) Customer Insight
8 29 (17.26%) Telecoms
9 28 (16.67%) Banking
10 26 (15.48%) Shell Script
11 24 (14.29%) Microsoft PowerPoint
12 23 (13.69%) Data Analysis
12 23 (13.69%) Digital Marketing
12 23 (13.69%) MySQL
13 21 (12.50%) Oracle
13 21 (12.50%) ITIL
13 21 (12.50%) Project Management
14 20 (11.90%) ETL
15 19 (11.31%) Active Directory
15 19 (11.31%) CRM
15 19 (11.31%) Manufacturing
16 18 (10.71%) SQL Server
16 18 (10.71%) SAP
17 17 (10.12%) Java
17 17 (10.12%) Programme Management
17 17 (10.12%) Electronics

Customer Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (7.14%) SAS
2 5 (2.98%) Apache Spark
2 5 (2.98%) IIS
3 2 (1.19%) JBoss
4 1 (0.60%) Apache
4 1 (0.60%) Confluence
4 1 (0.60%) MS Exchange
4 1 (0.60%) SharePoint
4 1 (0.60%) SharePoint 2013
4 1 (0.60%) Skype for Business
Applications
1 35 (20.83%) Microsoft Excel
2 31 (18.45%) Microsoft Office
3 24 (14.29%) Microsoft PowerPoint
4 9 (5.36%) SPSS
5 2 (1.19%) MS Visio
6 1 (0.60%) Microsoft Project
Business Applications
1 4 (2.38%) FastStats
2 1 (0.60%) Dynamics AX
2 1 (0.60%) Infor M3
2 1 (0.60%) Salesforce.com CRM
2 1 (0.60%) WebTrends
Cloud Services
1 3 (1.79%) Adobe Analytics
2 2 (1.19%) Google Analytics
3 1 (0.60%) Google Cloud Platform
3 1 (0.60%) Kissmetrics
Communications & Networking
1 11 (6.55%) Cisco ASA
1 11 (6.55%) Firewall
1 11 (6.55%) NAS
1 11 (6.55%) SAN
2 5 (2.98%) FTP
2 5 (2.98%) LAN
2 5 (2.98%) WAN
3 4 (2.38%) Internet
4 2 (1.19%) DNS
5 1 (0.60%) Skype
5 1 (0.60%) SMS
Database & Business Intelligence
1 23 (13.69%) MySQL
2 18 (10.71%) SQL Server
3 9 (5.36%) SQL Server Reporting Services
4 6 (3.57%) Oracle BI EE
4 6 (3.57%) Oracle Reports
5 5 (2.98%) Apache Hive
5 5 (2.98%) Hadoop
5 5 (2.98%) Sqoop
6 3 (1.79%) BusinessObjects
7 2 (1.19%) Data Warehouse
8 1 (0.60%) Big Data
8 1 (0.60%) BigQuery
8 1 (0.60%) Data Mining
8 1 (0.60%) Mixpanel
8 1 (0.60%) Pentaho
8 1 (0.60%) PostgreSQL
8 1 (0.60%) QlikView
8 1 (0.60%) Sisense
Development Applications
1 2 (1.19%) Balsamiq Mockups
1 2 (1.19%) SQL Server Management Studio (SSMS)
2 1 (0.60%) JIRA
General
1 54 (32.14%) Finance
2 46 (27.38%) Marketing
3 29 (17.26%) Telecoms
4 28 (16.67%) Banking
5 19 (11.31%) Manufacturing
6 17 (10.12%) Electronics
7 12 (7.14%) French Language
8 11 (6.55%) Italian Language
9 10 (5.95%) German Language
9 10 (5.95%) Spanish Language
10 9 (5.36%) Polish Language
10 9 (5.36%) Portuguese Language
10 9 (5.36%) Turkish Language
11 8 (4.76%) Retail
12 7 (4.17%) Games
13 6 (3.57%) Financial Institution
14 3 (1.79%) Back Office
15 2 (1.19%) Billing
15 2 (1.19%) Legal
15 2 (1.19%) Local Government
Libraries, Frameworks & Software Standards
1 7 (4.17%) HTML
2 5 (2.98%) CSS
3 3 (1.79%) VXML
4 2 (1.19%) FIX Protocol
5 1 (0.60%) DHTML
5 1 (0.60%) Tapestry
5 1 (0.60%) Web Services
Miscellaneous
1 54 (32.14%) Analytical Skills
2 17 (10.12%) SWIFT
3 11 (6.55%) Management Information System
4 6 (3.57%) Enterprise Software
5 5 (2.98%) Algorithms
5 5 (2.98%) BBC
5 5 (2.98%) Computer Science
6 4 (2.38%) Data Centre
6 4 (2.38%) Fintech
6 4 (2.38%) Hedge funds
7 3 (1.79%) Digital Currency
7 3 (1.79%) IVR
7 3 (1.79%) Social Media
8 2 (1.19%) Equities
8 2 (1.19%) User Experience
9 1 (0.60%) Data Structures
9 1 (0.60%) Mobile Games
9 1 (0.60%) Smart Meter
9 1 (0.60%) Tandem
9 1 (0.60%) Wiki
Operating Systems
1 31 (18.45%) Windows
2 13 (7.74%) Linux
3 11 (6.55%) AIX
3 11 (6.55%) CentOS
3 11 (6.55%) Windows Server
3 11 (6.55%) Windows Server 2008
3 11 (6.55%) Windows Server 2012
4 1 (0.60%) Mac OS
4 1 (0.60%) Windows XP
Processes & Methodologies
1 38 (22.62%) Business Intelligence
2 35 (20.83%) Analytics
3 30 (17.86%) Customer Insight
4 23 (13.69%) Data Analysis
4 23 (13.69%) Digital Marketing
5 21 (12.50%) ITIL
5 21 (12.50%) Project Management
6 20 (11.90%) ETL
7 19 (11.31%) CRM
8 17 (10.12%) Programme Management
8 17 (10.12%) Root Cause Analysis
9 15 (8.93%) Anti-Money Laundering
9 15 (8.93%) Knowledge Management
9 15 (8.93%) Problem Management
10 13 (7.74%) Visualisation
11 12 (7.14%) Data Visualisation
12 10 (5.95%) Statistical Analysis
12 10 (5.95%) Statistics
13 9 (5.36%) Direct Marketing
13 9 (5.36%) Incident Management
Programming Languages
1 54 (32.14%) SQL
2 26 (15.48%) Shell Script
3 17 (10.12%) Java
4 15 (8.93%) Bash Shell
5 4 (2.38%) Python
5 4 (2.38%) VBA
6 3 (1.79%) R
7 2 (1.19%) JavaScript
7 2 (1.19%) VB
8 1 (0.60%) ActionScript
8 1 (0.60%) MATLAB
8 1 (0.60%) T-SQL
Qualifications
1 17 (10.12%) Degree
2 11 (6.55%) CCNA
2 11 (6.55%) Cisco Certification
2 11 (6.55%) VMware Certified Professional (VCP)
3 3 (1.79%) SC Cleared
3 3 (1.79%) Security Cleared
4 2 (1.19%) ISEB
5 1 (0.60%) Master's Degree
5 1 (0.60%) PhD
Quality Assurance & Compliance
1 37 (22.02%) SLA
2 3 (1.79%) QA
3 2 (1.19%) Data Quality
3 2 (1.19%) ISO/IEC 27001
3 2 (1.19%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
4 1 (0.60%) EMIR
4 1 (0.60%) MiFID
System Software
1 19 (11.31%) Active Directory
Systems Management
1 5 (2.98%) Oozie
2 1 (0.60%) Piwik
2 1 (0.60%) SCCM
Vendors
1 21 (12.50%) Oracle
2 18 (10.71%) SAP
3 15 (8.93%) Tableau
4 14 (8.33%) Cisco
4 14 (8.33%) Microsoft
5 11 (6.55%) Red Hat
5 11 (6.55%) VMware
6 9 (5.36%) Salesforce.com
7 3 (1.79%) Adobe
7 3 (1.79%) Google
8 1 (0.60%) Alteryx
8 1 (0.60%) Cognos
8 1 (0.60%) IBM
8 1 (0.60%) Infor